May/June 2013

M
Maayy//JJuunnee 22001133
Electrical System
Troubleshooting
For
Air Conditioner
Controls
P
Paaggee 55
Boo- Boo
Patch
Repair
Page 9
10 Tips
For
RV Safety
Page 12
Too
Much
Electricity
New Products
Page 19
Page 16
May/June 2013
Air Conditioner
5 Electrical System Troubleshooting
Exterior Repair
55 EElleeccttrriiccaall ttrroouubblleesshhoooottiinngg
9 Boo-Boo Patch Repair Technique
Safety
99 BBoooo--BBoooo rreeppaaiirrss
12
10 Tips for RV Safety
Top This!
16 A Little Too Much Power
1122 SSaaffeettyy aawwaarreenneessss
Certification
18 Take the first step to certification
DEPARTMENTS
3
Board of Directors
4
From the Editor
19 New Products
21 Recalls
Certification
Page 25
1166 TToooo m
muucchh ppoowweerr!!
RV LEARNING CENTER BOARD OF DIRECTORS
Chairman
Jeff Pastore
Hartville RV Center Inc.
Hartville, OH
(330) 877-3500
jeff@hartvillerv.com
Director
Director
Eleonore Hamm
RVDA of Canada
Richmond, BC
(604) 204-0559
eleonore_hamm@rvda.ca
Matthew Miller
Newmar Corporation
Nappanee, IN
(574) 773-2381
mlmiller@newmarcorp.com
Vice Chairman
Dan Pearson
PleasureLand RV Center Inc.
St. Cloud, MN
(320) 251-7588
D.Pearson@pleasurelandrv.com
Director
Andy Heck
Alpin Haus
Amsterdam, NY
(518) 842-5900
aheck@alpinhaus.com
Director
Russ Patton
Byerly RV Center
295 East 5th St.
Eureka, MO
(636) 938-2000
rpatton@byerlyrv.com
Secretary/Treasurer
Bill Koster
Protective
St. Louis, MO (636) 5365704
bill.koster@protective.com
Director
Jeff Hirsch
Campers Inn of Kingston
Kingston, NH (603) 6425555
jhirsch@campersinn.com
President
Phil Ingrassia, CAE
RVDA
Fairfax, VA (703)
591-7130
pingrassia@rvda.org
Director
Rick Horsey
Parkview RV Center
Smyrna, DE
(302) 653-6619
rhorsey@parkviewrv.com
Director
Mick Ferkey
Greeneway Inc. (Route 66 Dealer)
Wisconsin Rapids, W I
(715) 325-5170
mickferkey@greenewayrv.com
Director
Newt Kindlund
Kindlund Investments
Winter Park, FL
(407) 628-4211
newt@kindlund.com
Director
Darrel Friesen
All Seasons RV Center
Yuba City, CA
(530) 671-9070
Darrel@allseasonsrvcenter.com
Director
John McCluskey
Florida Outdoors RV Center
Stuart, FL
(772) 288-2221
john@floridaoutdoorsrv.com
Director
Steve Plemmons
Bill Plemmons RV W orld
Rural Hall, NC (336) 3772213
steve@billplemmonsrv.com
Director
Tom Stinnett
Tom Stinnett RV Freedom Center
Clarksville, IN (812) 2827718
tstinnett@stinnettrv.com
Director Brian
Wilkins Wilkins
R.V. Inc. Bath,
NY
(607) 776-3103
bwilkins@wilkinsrv.com
RV LEARNING CENTER STAFF
Phil Ingrassia, CAE
RVDA Education Foundation President
Hank Fortune
Director of Finance
Julianne Ryder
Marketing Communications Specialist
Ronnie Hepp, CAE
Vice President for Administration
Jeff Kurowski
Director of Industry Relations
Liz Shoemaker
Education Coordinator
Karin Van Duyse
Chief, RV Learning Center
Isabel McGrath
Technician Certification Registrar
Tony Yerman
RV Service Consultant
Mary Anne Shreve
Editor
Julie Anna Newhouse
Marketing Manager
Trish Williams
Accounting Clerk
Chuck Boyd
Dealer Services Manager
Brett Richardson, Esq., CAE
Director of Legal & Regulatory Affairs
Page 3
FROM THE EDITOR
May/June 2013
Boo-Boo Repairs And Too Much Power
Welcome to this issue of RV Technician.
Next up is a story you’ll want to share with
With hot weather here, dealerships are sure
your customers—especially those who are
to be getting calls about non-functioning air
new to RVing—called “Ten Tips for RV
conditioners, so first up is a story on
Safety.” This commonsense list of how-to’s
troubleshooting AC electrical systems. It
will help them have a safer and more
starts with a quick checklist to help narrow
enjoyable experience. In fact, you might
down and diagnose the problem, followed
want to use this story as a hand-out for all
by more detailed instructions for repairing
service department customers.
various scenarios.
Finally, this issue includes a new Top This!
Also in this issue, RVDA Service Consultant
column, “A Little Too Much Power,” that
Tony Yerman reveals his technique for
involves a problem familiar to all
dealing with small punctures to an RV’s roof
technicians: customers who won’t admit to
or sides, holes that are too small to warrant
you what repairs they’ve already attempted
replacing the entire roof or body panel. You
to make to their units. Read about how a
know the kind—those one-inch punctures
misguided neighbor helped blow out the
caused by things like small falling branches
entire electrical system of the customer’s
or “dings” while the unit is in tight quarters.
RV, not once but twice. The story begins on
Yerman demonstrates some ingenious
page 16.
ways to repair small damaged areas with
“Boo-Boo Patch Repair Technique,” begins
Mary Anne Shreve
Editor
3930 University Drive
Fairfax, VA 22030
mashreve@rvda.org
on page 9.
(703) 591-7130 x117
less-invasive cover-up elements that are
unobtrusive and blend right in. His story,
Randy Biles, Pikes Peak Traveland Inc.
Tom Fribley, Fribley Technical Services Inc.
Ellen Kietzmann, Blue Ox
Gary Motley, Motley RV Repair
Steve Savage, Mobility RV Service
Tony Yerman, RV Service Consultant
Page 4
Air Conditioner
Electrical System Troubleshooting for Air Conditioner Controls
From Dometic Corp.
This article from Dometic focuses on
troubleshooting electrical controls on air
conditioners.
Below is a quick check list of items that
should be inspected when problems occur
with an air conditioner.
1. Air conditioner turned on – no
operation
a. Power source problem
b. Wiring
c. Main board
d. Control board
2. Air conditioner turned on – fan runs,
no compressor operation
a. Wiring
b. Compressor
c. Cold control
d. Main board
e. Control board
3. Air conditioner turned on –
compressor runs, no fan operation
a. Wiring
b. Run capacitor
c. Motor
d. Main board
e. Control board
Detailed Troubleshooting
For Electronic Controls
1. General
a. On electronically controlled units, the
switch and thermostat have been replaced
Page 5
with the main board and control board. A
visual check of the ribbon cables,
connectors, and board components should
be made for loose, damaged, or burned
components.
b. To check all other components except
the main board and the control board:
• Disconnect all power to the air
conditioner. Remove the incoming
AC black wire, the compressor wire
from the compressor relay on the
main board, and the high fan wire
from the main board. Then connect
the three wires together; connect
the AC power to the air conditioner.
The compressor and the motor
should operate.
• If all other components check out
correctly, the module board or
control board should be replaced.
Of these two, the main board will
usually be the primary problem;
replace parts as necessary.
Note: There is more than one type of main
board and control. Defective boards and
controls must be replaced with identical
parts. Operational failure or damage may
occur if a substitute is used.
2. Main board
On electronic units, two types of main
boards have been used. They are 120 AC
volt and DC volt controlled. See the
following two diagrams.
•
a. 120 AC volt controlled:
•
Page 6
Disconnect all power to the air
conditioner. Remove the fan
speed wires and the
compressor wire from the main
board. Set the control board to
“COOL” and “HIGH FAN”
positions. Connect power to the
air conditioner. Verify that the
lights on the control board are
on. If no lights are on, remove
control board and attach
directly into main board ribbon
cable. If lights do not come on,
replace the main board.
With lights on control board, use a
120 VAC incandescent bulb with
one lead on the AC WHITE
terminal and the other lead on
HIGH, and then to compressor
terminal to verify the circuit is being
completed through the main board.
Switch the control pad to other
settings and verify all circuits are
being completed. If not, replace the
main board.
b. DC volt controlled:
• This main board is controlled by DC
volts supplied from the control
board.
• To check DC volts, be sure
“OFF/ON” switch on control board
is on. Measure the outside
terminals (#1and #10) on the cable
between the main board and the
control board. The operating range
is 10 to 16 volts DC. If DC volt is
not within this range, correct the
DC volt supply.
• To check the circuit completing
capabilities of this board, follow the
same procedure as in the previous
section, 120 AC volt board.
3. Control board
On electronic units, two types of control
boards have been used. They are 120 AC
volt and DC volt controlled.
a. 120 AC volt controlled
• This control board is a signal
receiver and completer. All power is
supplied by the 120 AC volt main
board. With the power switch
“ON”, the FAN and MODE LEDs
will illuminate.
• Move the fan switch to all positions
– the LED for each position should
light. Next, move MODE switch to
all positions – the LED for each
position should light. If all the LEDs
light when switches are changed,
the control board is good.
• If a LED does not light when switch
is at that position, check the cable
connections for a bent pin or
improper connection. Also check
for any discolored or burnt areas on
the board. If a discolored or burnt
area is found, correct the short in
the cable before installing a new
control board.
• If all lights light, and no
discoloration or burnt area is found,
the control board does NOT need
to be replaced.
Page XX
Page 7
b. DC volt controlled
• This control board is wired to a DC
volt supply and is capable of
operating a DC volt furnace as well
as operating the air conditioner.
Only one of these will operate at a
time. When the mode selection
switch is at “GAS HEAT,” all lights
for the air conditioner will not
illuminate, and gas heat will
illuminate.
• DC volts are wired to the control
pad attaching positive (+) DC to the
red Wire and negative (–) to the
black wire. POLARITY has to be
correct for operation.
• The control board sends DC volts
to the main board, and the main
board sends signals to control
board. It then completes the signals
according to fan selection and
mode selection to the appropriate
appliance (air conditioner or
furnace)
• The DC volt operation range is 10
to 16 volts. To verify DC volts,
check between the black wire and
the red wire. If no volts are
detected or voltage is outside of the
operation range, correct the DC volt
supply. If voltage is within the
operating range, next check
between pin 1 and 10 on the cable.
• The voltage should be the same. If
none is detected, the control pad is
defective. Before replacing the part,
verify where the wire is shorted and
correct the problem. The most likely
problem area would be in the cable
that connects the main board and
control board.
• To check the gas heat mode, verify
that the control board is turned on,
temperature control slide is all the
•
•
way to the right, mode switch is to
gas heat position, and green LED is
on. Next, remove furnace wiring
from the two blue wires. Then
check for continuity on the blue
wires. Continuity means the
thermostat is good.
If your results are no continuity,
then check for DC volts between
black wire and bottom of CR2
Anode (side closest to green
device). If DC volts are not present,
check cable and main board. If DC
volts are present (10 to 16), place a
jumper wire between black wire
and bottom of CR2 Anode. Next,
check continuity on the blue wires.
Lack of continuity designates a
defective control board. A continuity
reading indicates a problem with
the cable or main board.
If the furnace continues to operate
when the control board is turned
“OFF,” check continuity on blue
wires. Lack of continuity designates
the control board is good.
Continuity on the blue wires
designates a defective control
board.
4. Cold control
(Low Temperature Protection Device)
a. On the roof mounted ducted (in ceiling
duct) air conditioners, the cold control is
Page 8
used to prevent the evaporator coil from
forming ice on the coil. Restricted air
entering or exiting the air conditioner is the
most common cause.
b. There are two types of cold controls:
normally closed and normally open.
c. If the cold control is wired in the power
supply to the compressor, it is a “normally
closed” type (continuity).
d. It will open the circuit at a temperature
below freezing and will close when the
temperature of the line reaches
approximately 65 to 70 degrees F.
e. Do a continuity test through the control.
Continuity means the control is completing
the circuit; no continuity means the control
is not completing the circuit. Verify the
temperature of the line before changing.
f. If the cold control is wired other than in
the power supply to the compressor, it is a
normally open type (no continuity). When
the refrigerant line it is attached to reaches
below freezing temperatures, it will close
(continuity) and will open (no continuity)
when the temperature of the line reaches
approximately 65 to 70 degrees F. Verify
temperature of the refrigerant line before
changing.
Exterior Repair
Boo-Boo Patch Repair Technique
By Tony Yerman
There are many cases in RV damage
repair when the damaged area is only a
tiny fraction of the overall portion of the
vehicle. For example, perhaps a tree limb
about 1 ½ inches in diameter falls from a
tree and makes a perfectly straight dive
through an RV’s roof, leaving a hole no
bigger than the diameter of the limb itself.
The overall roof size is 38 feet by 8 feet—
would you replace the entire 43,776
square inches of roof to repair an area
about 2 ¼ square inches?
Technically, in an insurance or possibly a
warranty situation, it could be argued that
the entire roof would have to be at least
recovered with all of the substrate
damaged material replaced in order to
return the unit to pre-loss condition. This
would be profoundly more expensive,
more invasive, and could cause even more
problems in the long run. Would you really
want to disturb parts of a vehicle that have
no history of any problems such as water
leaks?
When the roof is removed in its entirety,
other parts of the vehicle, such as the
sidewalls or interior fixtures, might shift
during repairs, causing a fit problem when
the new roof is installed. That’s not to say
that a new roof should never be installed.
There are situations where it must be
done. But there’s a degree of risk with the
procedure. It just doesn’t make sense to
take the risk when it’s not necessary.
Page 9
With that said, I present a repair technique
fondly known in the industry as the booboo patch. Manufacturers have used this
technique for years. The repair involves
adding a piece of equipment, an
accessory, or an acess panel to an area
where once there was none.
Manufacturers sometimes assemble RVs
in tight quarters, and it’s not uncommon for
a fork lift truck to puncture a sidewall or for
an access port to be opened in the wrong
spot. Example: A manufacturer won’t
replace a complete sidewall; they will add
a cable hatch.
A problem in the RV industry is the lack of
defined “acceptable repair techniques.”
When RV manufacturers advertise onepiece seamless roofs or smooth,
automotive style sidewalls, these claims
are generally marketing tools, and it
doesn’t mean that repairs can’t be made in
lieu of replacing compete sections of a
vehicle.
The following provides some less invasive
and clever ideas for repairing small areas
of damage. They are quite simple,
inexpensive and, when performed by a
manufacturer, are rarely even noticed by
the customer. I have, more than once,
opened a hatch on a vehicle freshly
delivered from the factory to find that the
access goes nowhere--but the hatch
looked like it belonged on the vehicle.
All boo-boo repairs start with securing the
damaged area from moisture and making
sure that no electrical or structural parts
are damaged. Once the area is secured
and sealed, a suitable fixture can be
installed. Sometimes securing and sealing
an area can also be accomplished with the
additional fixture.
Basically, the hole or crack must be
roughed in, so to speak, using spray foam
or autobody plastic fill as a filler, to be
sanded smooth with the attachment light,
stack cover, or reflector mounted to cover
the damage. Or, when adding a hatch,
functional vent or other equipment, you
must cut and frame an opening to
accommodate the equipment.
round air conditioner outlet vent, or even a
ceiling light could cover the inside.
Fill hole with foam insulation, seal hole, install
stack cover and seal. Install battery smoke
detector. Labor: 1.0 hour
1) In the case of a roof puncture, a crankup roof vent could be installed. This would
repair exterior and interior damage.
Fill hole with foam insulation, smooth surface.
Labor: 0.5 hour. Note: if 12v DC is available, a
ceiling light could be used instead.
In the case of sidewall damage, fill and
seal the hole or crack and cover with a
vent plate or reflector/marker lamp, or cut
an opening to accommodate a hatch,
entertainment center, or other exterior
attachment.
Cut opening, frame opening, install vent, seal
vent. Labor: 4.0 hours
2) If the location doesn’t allow a larger
vent, a small stack cover can be installed
on the exterior and a smoke detector,
Page 10
Fill and seal hole or crack,
install vent plate or
reflector. Labor: 0.6 hour
Cut opening, install hatch, reseal. Labor: 1.0
hour
Some attachments, such as lights or
entertainment centers or exterior showers,
require additional work for electricity or
water.
For these
attachments,
cut opening,
frame if
needed, add
appliance,
and reseal.
Labor: 2.0
hour.
* Add up to 4.0
hours to connect
services.
Page 11
These ideas are alternatives to more
extensive and invasive repairs.
Imagination and common sense are
important when making a repair of this
nature. The customer and/or RV or
appliance manufacturer should be
contacted for approval and technical help
to insure safety and structural integrity.
Under warranties, an authorization with
explanation and drawing may be required
by a manufacturer to continue warranty
coverage. The customer or vehicle owner
must always approve of any repair and his
authorization should be gotten in writing.
RVDA Service Consultant Tony Yerman is a
Master Certified Technician, an Ohio repair
specialist, an RV Technician Advisory
Group member, and author of The RV
Damage Repair Estimator. If you have
questions or comments, contact him at
tyerman@rvda.org.
Safety
•
•
Ten Tips for RV •Safety
•
By GMAC Insurance
•
During the busy summer vacation season,
•
there• are millions of RV enthusiasts hitting
the highways
and byways across America,
•
•
many for the first time.
•
As more people join the fun, it’s important to
•
educate
your customers on how to safely
•
enjoy
• their RVs. Here are tips to share.
•
1. Don’t blow it: Essential propane tank
know-how
From refueling to inspecting the exhaust
system, propane tank operation and
maintenance is a big job. And although
propane tanks are deemed safe for RV
travel, there are some key tips to help
ensure an enjoyable ride:
•
No matter how big a home-town fan
you are, never paint your tank a
dark color, which more readily
absorbs the sun’s rays and can
cause the tank to overheat and
explode.
•
Don’t travel with the stove, oven, or
heater burners lit.
•
Never refuel while any propane
appliance, or the engine, is running.
•
Page 12
Make sure older propane tanks are
checked to ensure they have an
overfill protection device, and check
intake and exhaust vents for bird
nests and other blockages.
•
Avoid refrigerator fires (powered by
propane). Have your propane tank
regularly checked by a certified
dealer to ensure lines are in good
shape and not leaking. And install
a propane gas detector.
2. Tighten up: Conduct a pre-drive
safety check
Many accidents are caused by simple
forgetfulness--leaving doors unlatched,
awnings up, or steps attached. Create a
step-by-step checklist and, like a jet pilot,
conduct a walk-around visual inspection
before driving away. A preflight checklist
should include:
•
Making sure bay doors are closed
and latched
•
Double-checking tow bar and
safety cables
•
Disconnecting all power, TV,
phone, water and sewer lines
•
Retracting jacks, steps, and
awnings
•
•
Looking under the rig for signs of
fluid leaks
•
•
Checking oil, transmission, and
coolant levels
Checking air brakes, parking brake,
and tow brakes
•
•
•
Making sure stove, oven, and
heater burners aren’t lit
Checking the propane tank for
leaks and intake/exhaust lines for
blockages
•
Inspecting tire inflation pressure
and tread wear
•
Making sure smoke and propane
leak detectors are working
•
Checking your surroundings
(weather, overhangs and ground
hazards)
3. Go easy on the brakes
RVs use air brakes rather than the typical
hydraulic brakes found in cars. They have
a very different feel-- easy does it. There’s
a slight delay when applying the brakes,
but don’t overcompensate with a hard, fast
push on the pedal that will cause an abrupt
stop.
4. Practice S.A.F.E. cornering
RVers must compensate for the extra
weight, height, and length of their vehicles
Page 13
when cornering. Practice S.A.F.E.
cornering:
•
•
Slowly approach the turn. It’s much
easier to speed up in the corner
than to have to brake.
Arc the turn, being careful not to
arc the first swing in the opposite
direction, confusing drivers behind
as to where you really intend to go.
Finish the turn completely. Drivers
make a common mistake when
they straighten before the back end
of the vehicle has cleared the pivot
point.
Experience is key. The best way to
become a good RV driver is
practice, practice, practice.
5. Follow the Rule of 20 Percent
Fully loaded rigs have slower acceleration
and take longer to come to a full stop than
autos. To compensate, add 20 percent to
everything you do, from increasing your
following distance and judging if you have
enough clearance, to safely merging into
traffic.
6. Know your height
Sounds simple, but it’s amazing how many
people forget the extra height of an RV
while driving. Hitting bridges and
overhangs are some of the most common
accidents. To avoid getting hung up –
literally – try this simple trick: Put a sticky
note on the dashboard with your exact
clearance.
Another vital fact: a typical RV is 8.5 feet
wide; the typical highway lane is only 10
feet wide. This gives you about a foot-anda-half to work with.
7. Break out of a rut
Driving on secondary roads has the
advantage of being beautiful but the
disadvantage of being narrow. If you feel
the front wheel slipping off the road into a
rut, follow these steps:
•
Take your foot off the gas and
gently brake. Jamming the brakes
can get you deeper into the rut.
•
Keep your RV steering forward.
•
Once slowed down, gently turn to
the left and get out of the rut, slowly
back onto the road. Over-correction
by jerking the wheel left could
cause you to jack-knife.
8. See and be seen
Always use turn signals. Be sure to allow
sufficient distance so motorists around you
can anticipate. For example, the California
Department of Motor Vehicles
recommends signaling in the last 100 feet
before you turn. One very common
accident is caused when RVers slow to
begin a turn, and impatient drivers behind
attempt to pass at the same time.
wash tires with mild soapy water and a soft
brush, removing ozone build-up. Dirt is
also a tire killer, acting as an abrasive that
inhibits the tires’ natural wax protection.
Keep tires covered (including the spare)
when your RV is not in use to prevent
ozone and UV damage. Additional tire care
hints include:
•
Watch your pressure for underand over inflation, both of which
can lead to blowouts. Check your
tires at least once a month and
always before starting a trip. Do
this when tires are cold, as heat
generated during driving
temporarily increases air pressure.
Never remove air from a hot tire,
which may result in under inflation
when the tire cools.
•
Block and level your RV each time
you plan to keep it in one place for
a couple of days or longer. This will
help avoid unnecessary stresses
that lead to excessive tire wear.
•
Make it an inside job: If you pick up
a nail, don’t fix it by installing a plug
from the outside. Have the tire
dismounted and a repair made from
the inside. This is the only way to
properly inspect for damage to the
inside sidewall.
•
Avoid tire products that contain
petroleum-based substances.
Products containing alcohol or
petrochemicals may create and
accelerate deterioration and
cracking, in addition to stripping the
tire of its ozone protection. Some
And always drive with your headlights on.
It seems like a vehicle this big would be
easily seen, but you’d be surprised how
many accident reports say, "I never saw
them coming."
9. Avoiding unexpected blowouts
Blowouts can mean big trouble. And tires
normally fail for one of three reasons:
improper inflation, worn tread, or an
overloaded/overweight vehicle.
Over time, ozone and UV exposure
contribute to cracks in tires, especially on
the sidewall. To avoid cracking, regularly
Page 14
silicone oils found in such products
may cause similar damage.
•
Get the Seven Year Itch: Any tire
on an RV that’s more than seven
years old should be replaced, even
if it has no apparent tread wear.
10. Have eyes in the back of your head:
Tips for backing up and maneuvering in
tight places
Many hazards such as overhangs, low
branches, or anything sticking out of the
ground, aren’t visible from the driver’s seat
of an RV. The best way to avoid these
obstructions is to have someone stand
outside the RV and guide you into a
confined or congested area. Here are a
Page 15
few tips for getting in and out of close
quarters:
•
Pull out of an area with the RV’s
front facing forward. That makes it
easier to see traffic conditions.
•
If you can't avoid a tight spot,
backing in is generally
recommended, as long as it’s not
prohibited by the parking lot.
•
Develop a set of hand signals with
your assistant or purchase
inexpensive walkie-talkies so
there’s no misunderstanding.
Top This!
A Little Too Much Power
By Tony Yerman
How to blow out an RV’s
entire electrical
system—twice.
This story starts like an old joke: A man
walks into an RV shop…The customer in
question drove into our shop and informed
us that nothing electrical in his motorhome
worked. Upon inspection, we find that
pretty much every safety switch, breaker,
and fuse has been blown. We also find that
most circuit boards on appliances are not
functioning.
What’s really going on here?
As hard as I try, I can’t always get a person
to admit that he’s done something he
shouldn’t have. I asked this customer if
he’d had any welding done or if perhaps
the unit had been hit by lightning. He said
no. So we spent a lot of time replacing a lot
of damaged equipment. We then went
through the entire electrical system and
determined that everything was functioning
correctly.
Since this person couldn’t shed any light on
what might have happened, we concluded
that the damage had been the result of a
power surge of some sort. I recommended
that he add a built-in surge protector. This
device is capable of taking surges of mild
severity more than once and is good for
Page 16
surges over 132 volts. The customer was
happy, paid his bill, and went on his way.
Here we go again
A few days later, the customer came back
and said that, once again, nothing is
working on electricity. This time, we can
see that the surge protector has literally
exploded,
and
power
has
been
disconnected. I ask him, “You’re getting an
awful lot of power through here somehow.
Do you have any idea how this might be
happening?”
This time, he tells me that his neighbor,
who is also a mechanic, told him there was
a way that he could get more power from
his generator to operate two air
conditioners at the same time, along with
anything else he would need to use. All the
so-called mechanic had to do was give the
generator a good tune-up and spray a
carbon remover through the carburetor.
During the customer’s first visit to the shop,
we had tested the generator and found that
it was about due for some maintenance but
was operating at the correct voltage and
frequency and was handling its rated load.
It didn’t take long to figure out the problem.
The owner, or his “mechanic” neighbor,
didn’t think that running the generator
motor could affect the electrical system. He
was partially correct. The issue was that his
neighbor was running the generator without
disconnecting it from the unit’s electrical
system. While running the carbon remover,
and whatever other additive he was using
(we found several assorted aerosol cans),
he was raising the speed of the engine by
manually operating the generator’s throttle.
When he added the cleaner, the engine
would bog or slow down. The throttle would
need to be raised to add more fuel and
more power or speed to overcome this.
So, what happens when the speed of the
motor increased? So did the output of the
generator. When the unit is connected to
the electrical system, this power enters the
Page 17
system as a power surge. The “mechanic”
felt that the higher the engine speed, the
more carbon would be blown out.
I have never tried to see how much voltage
a generator will put out by revving the
engine as high as it could go, but I’m sure
it’s a lot. In fact, I now know that it’s about
enough to vaporize a surge protector.
I don’t know how the two resolved the
financial end of this, or whether they’re still
on speaking terms. This is a good time to
say, “Don’t try this at home.” Sometimes
you really should leave it to the
professionals.
RVDA Service Consultant Tony Yerman is a
Master Certified Technician, an Ohio repair
specialist, an RV Technician Advisory Group
member, and author of The RV Damage Repair
Estimator. If you have questions or comments,
contact him at tyerman@rvda.org.
Certification How-to
It’s time to take the first step toward certification!
The RV technician certification process is just a click away. Visit
www.rvtechnician.com to learn more.
Step 1
Technician Certification Candidate: The candidate test is a basic orientation to the RV service technician
career. The training and test is available at no cost and is located at: http://www.rvst.org/Candidate/.
Step 2
Registered Technician: This test establishes that the technician is proficient in core knowledge areas
such as propane, basic electrical, fire & life safety, weight knowledge, and other technical skills.
Step 3
Select a Career Path
Traditional Certification: This test is designed to evaluate both the general and specific knowledge in 12
different areas--propane, electrical, plumbing, brakes, suspension, towing, appliances, generators,
hydraulics, interior, exterior, slide out systems and other technical skills.
Specialty Certifications: There are five certified specialist areas that make up the right path on the RV
Service Technician Career Ladder: body, chassis, electrical systems, appliances, and plumbing.
Each test focuses on the subject related to the specialty.
Page 18
New Products
Equalizer Stabi-Lite
Offers Stabilizing Solution
For Small Motorhomes
style mount that requires no welding or
drilling. Anyone with basic mechanical skills
should be able to install the whole system in
about two hours. RVers will find the system
to be an affordable alternative to more
expensive hydraulic leveling systems.
For more information, visit
www.equalizersystems.com.
Buff Magic Restores Metal
and Chrome
Equalizer Systems Inc. is introducing its
Stabi-Lite® automatic electric RV stabilizing
system to the RV dealer and retail
aftermarket.
The Stabi-Lite system is an excellent,
durable solution for Classes B and C
motorhomes and other smaller RVs that can
experience a noticeable lean and constant
swaying when RVers walk around inside
with the slide room extended. Stabi-Lite
eliminates this insecure situation by
providing a solid, level platform through a
system that deploys automatically with a
single touch.
It is the only custom-fit, bolt-on, electric
stabilizing system for the increasingly
popular Sprinter chassis. Weighing less
than 80 pounds, it’s a fuel-efficient and
green add-on. Its low-profile design
decreases height, adding to the
aerodynamic profile of contemporary RVs.
Stabi-Lite is designed for easy, quick
installation with a chassis-specific clamp
Page 19
Over time, metal
surfaces oxidize,
causing them to
lose their
brilliance. Do-ityourselfers can
easily restore
sparkle to
lackluster metal
and chrome with Shurhold's Buff Magic, an
all-in-one metal polish and buffing and
polishing cream. Owners can transform RV
surfaces from dull to ultra-glossy using Buff
Magic alone.
Buff Magic's formula includes jeweler's
rouge for unequalled results. Buffing causes
the compound to change as its proprietary
abrasives break down, resulting in a
gleaming finish. Oxidation, clear coat
staining, surface rust, tarnish and Plexiglas
scratches disappear with an application of
Buff Magic. It works equally well with
machine buffing or hand polishing methods
and is effective on P800 and finer DA
scratches.
Buff Magic also restores kitchenware and
acrylic tubs and showers and makes an
ideal metal cleaner/polisher for steel,
aluminum, brass, bronze, copper and gold.
Shurhold manufactures specialty care items
and accessories to clean, polish, and detail.
Contact Shurhold at 800-962-6241 or visit
www.shurhold.com/rv.
Vent Cover Allows Air Exchange
In any Weather
provide maximum cross ventilation. The
solid one-piece unit comes in four popular
colors-- translucent white, shell white
(almond), smoke tint, and black. Made of
high-density polyethylene material, it resists
damage from harmful UV rays.
Users don’t need tools to unsnap the
MaxxAir II's lock pins. Its cover opens on
hinged brackets, allowing full access for
cleaning or inspecting the roof vent seal.
MaxxAir II can safely be installed over most
high-powered RV ventilator fans, such as
the MaxxFan Standard or Fantastic Vent
Fans.
Contact MaxxAir at 316-832-3400 or visit
www.maxxair.com.
Fastway Chain-Up Lifts Chains
off the Ground
Inclement weather doesn't have to mean a
build-up of musty, stale odors inside an RV.
The MaxxAir II vent cover allows RVers to
enjoy fresh air any time while keeping rain
out, even during a downpour.
The deluxe MaxxAir II offers twice the vent
area of the company's original MaxxAir,
while mounting to the same holes.
Installation is simple, with the unit readily
fitting over most 14" x 14" standard RV roof
vents using the exclusive easy-open hinged
brackets that are included. The whole cover
measures 22.125" L x 20.25" W x 9.5" H.
Sleek in appearance and aerodynamic in
design, the cover has side louvers to
Page 20
Fastway Trailer
Products
introduces a
solution to
dragging safety
chains.
Fastway®
Chain-Up™ is a
durable rubber
sling designed to lift chains off the ground
without compromising safety. The ChainUp comes in two styles, one for standard
ball mount applications and another for
weight distribution hitches.
It lifts chains without having to wrap or twist
the links, giving customers peace of mind
knowing their chains are secure.
The Chain-Up makes lifting the chains
easier because it stays with the truck or
trailer when not in use.
Recalls
Dometic Awning Recalls
The National Highway Transportation Safety Administration has recalled
thousands of RVs that are equipped with a potentially defective power awning
manufactured by Dometic Corporation. If the awning installation sequence
wasn’t followed completely, the awning motor may become damaged, and the
awning could unfurl unexpectedly while the RV is on the road or at rest.
The affected products include certain 9100 Power Awnings, Weatherpro
Awnings, and Motor Service Kits made between February 13 and April 9 of this
year. Dometic has advised OEMs and aftermarket dealers to call 1/888/9434905 for instructions on replacing the units.
NHTSA and Dometic are advising owners not to take their RVs on the road
until they’ve been repaired. Owners can call the above number for instructions
on how to determine if their RV is affected and how to get it repaired.
The following RV manufacturers have issued product recalls.
Dutchmen Manufacturing is recalling
certain model year 2013 Breckenridge RVs
manufactured February 13, 2013, through
April 9, 2013. Dutchmen will notify owners
and dealers will replace the affected motors.
Owners are being instructed not to drive
their vehicle until repairs can be performed.
Owners may contact Dutchmen at 1-574537-0700.
Newmar Corporation is recalling certain
model year 2013 Bay Star Sport, Ventana,
and Ventana LE and model year 2013-2014
Bay Star, Canyon Star, and Dutch Star
motorhomes.
Owners may contact Newmar at 1-574-7737791 or Dometic at 1-888-447-0003 for
more information.
Page 21
Forest River is recalling certain model year
2013-2014 Forest River models Blue Ridge,
Cardinal, Cherokee, Columbus, EVO,
Georgetown, Flagstaff, Forester, Lexington,
Puma, Rockwood, Sabre, Salem,
Sandpiper, Sandstorm, Sierra, Stealth,
Sunseeker, Wildcat, Wildwood, Work and
Play and XLR; Coachmen models
Brookstone, Catalina, Chaparral, Concord,
Encounter, Freedom Express, Freelander,
Leprechaun, Mirada, Pursuit, and
Sportcoach; Prime Time models Avenger,
Crusader, Lacrosse, Saniber, and Tracer;
Palomino model Maverick Truck Camper;
Cargo Mate model Eliminator, and Shasta
models Revere, Phoenix RVs manufactured
from February 13, 2013, through April 18,
2013.
Owners may contact Forest River at 1-574389-4600 or Dometic at 1-888-447-0003 for
more information.
Fleetwood RV Inc. is recalling certain
model year 2013 Jamboree Sport Diesel,
Providence, Tioga DSL and Tioga Ranger
DSL; 2014 Excursion, Expedition, Jamboree
Sport, Montara Commercial, Searcher
Commercial, Southwind, Storm, Terra, and
Tioga Ranger; and 2013-2014 Bounder,
Bounder Classic, and Discovery RVs. The
vehicles are equipped with Weatherpro and
9100 series power awnings.
Owners may contact Fleetwood RV Owner
Relations at 1-800-509-3418 or Dometic at
1-888-447-0003 for more information.
Forest River Tire Label Recall
Forest River is recalling certain model
year 2013 Shasta Revere model
SHT27DB, SHT30BH, SHT27BH,
SHT26TB, and SHT27KS trailers
manufactured September 4, 2012,
through April 10, 2013. These vehicles
were manufactured with incorrect tire load
rating and pressure information on the
Federal Certification Tag and Tire
Information Tag.
The incorrect tire pressure information
given may lead to the tire being
overinflated, resulting in sudden tire
failure, increasing the risk of a crash.
Forest River will notify owners and send
corrected labels. Customers may contact
Forest River at 1-574-825-7178.
Heartland Trailer Axle Recall
Heartland Recreational Vehicles
(Heartland) is recalling certain model year
2013-2014 Sundance travel trailers,
model 322RES, manufactured September
13, 2012, through April 30, 2013.
Page 22
Heartland Recreational Vehicles is
recalling certain model year 2013-2014 Big
Country, Bighorn, Elk Ridge, Elk Ridge
Express, Landmark, Prowler, Sundance,
Sundance XLT, and Silverado fifth wheel
and travel trailers manufactured February
13, 2013, through April 16, 2013.
Owners may contact Heartland at 1-888262-5992 or Dometic at 1-888-447-0003.
Tiffin Motorhomes Inc. is recalling certain
model year 2013 Breeze and Allegro
motorhomes. Tiffin will notify owners and
Dometic staff will replace the affected
motors. Owners may contact Tiffin at 1256-356-8661 or Dometic at 1-888-4470003 for more information.
The axles are mounted too far forward on
the frame which may cause improper trailer
balance while towing.
Improper trailer balance may lead to
uncontrollable trailer sway, increasing the
risk of a crash, property damage, and/or
personal injury.
Heartland will notify owners and the trailers
will be returned to the factory where axles
will be moved rearward, free of charge.
Owners may contact Heartland Recreational
Trailers' Warranty/Service Department by
email at "parts@heartlandrvs.com," or by
phone at 1-877-262-8032.
Dutchmen GVWR Tag Recall
Dutchmen Manufacturing Inc. is recalling
certain model year 2013 Dutchmen 245RKS
recreational vehicles for failing to comply
with the requirements of Federal Motor
Vehicle Safety Standard (FMVSS) Number
110, "Tire Selection and Rims." On these
vehicles, the federal identification tag lists
the wrong Gross Vehicle Weight Rating and
the wrong gross axle weight rating.
Incorrect tag information could result in
overloading of the vehicle, causing tire or
axle failure, resulting in loss of vehicle
control, increasing the risk of a crash.
Dutchmen will notify owners and mail
replacement labels with corrected
information. Owners may contact Dutchmen
at 1-574-537-0700.
Newmar Rear Cap Reflector Recall
Newmar Corporation is recalling certain
model year 2012-2013 Canyon Star
motorhomes manufactured August 4, 2011,
through February 19, 2013, for failing to
conform to the requirements of Federal
Motor Vehicle Safety Standard (FMVSS)
number 108, "Lamps, Reflective Devices,
and Associated Equipment." The affected
vehicles may have missing reflectors on the
rear cap.
The absence of reflectors could reduce the
ability for others to see the motorhome,
increasing the risk that another vehicle may
crash into the motorhome.
Newmar will notify owners and dealers will
install the required reflectors. Owners may
contact Newmar at 1-574-773-7791.
Page 23
Gulf Stream Wiring Recall
Gulf Stream Coach is recalling certain
model year 2001 Ultra, Conquest,
Independence, Ultra Supreme, Yellowstone,
and Cavalier motorhomes with floor plans
6316 or 8325. The motorhomes were
manufactured May 17, 2000, through
December 31, 2000. A portion of the
electrical wiring may not be properly
secured. This condition may cause wear
and possible heat development between the
refrigerator coils and the wire.
A failure of the wiring could result in
property damage, fire, or injury.
Gulf Stream will notify owners, and dealers
will repair the motorhomes free of charge.
Owners may contact Gulf Stream at 1-800289-8787.
Spartan Steering Brackets Recall
Spartan Motors Chassis (Spartan) is
recalling certain model year 2006-2011 K2,
and K3 and 2006-2010 MM motorhome
chassis manufactured July 20, 2005,
through December 17, 2010. The steering
gear mounting brackets may crack and
detach resulting in a loss of steering.
A loss of steering control may increase the
risk of a crash.
Spartan will notify owners. Starting in midJune 2013, dealers will install a replacement
bracket or a reinforcement to the existing
bracket. Until the remedy is available,
owners may have their vehicle inspected at
any Spartan service center.
The RV Learning Center proudly recognizes these
CONTRIBUTORS
*Active donors are those who have contributed to the RV Learning Center since 07/01/11.
Received From
Contributed
07/01/11 05/29/13*
Total
Lifetime
Pledge
Last
Contribution
Received From
Contributed
07/01/11 05/29/13*
Total
Lifetime
Pledge
Last
Contribution
MAJOR GIFTS active donors* with cumulative donation or pledge of $25,000 or more
Newmar Corporation
Bank of America Merrill Lynch
Protective
Tom Stinnett Derby City RV
PleasureLand RV Center, Inc.
Horsey Family Memorial Fund
Bill & Kristen Fenech
Campers Inn of Kingston
Byerly RV Center
$45,000
$5,000
$44,713
$1,000
$3,000
$1,000
$2,500
$18,578
$20,000
$260,000
$173,000
$132,558
$101,500
$86,350
$68,000
$52,500
$50,000
$46,000
01/28/13
04/29/13
01/18/13
12/28/12
10/22/12
06/28/12
07/25/12
03/20/13
11/30/12
Ace Fogdall, Inc.
McClain's RV Superstore
Winnebago Industries
RVAC
Pikes Peak Traveland
Paul Evert’s RV Country, Inc.
Tiffin Motor Homes, Inc.
Avalon RV Center, Inc.
Bill Plemmons RV World
$2,500
$1,000
$6,000
$8,000
$1,000
$1,000
$5,000
$1,000
$2,500
$39,100
$36,000
$34,000
$31,000
$31,000
$30,000
$28,500
$26,500
$25,000
12/27/11
08/14/12
09/30/11
02/15/13
05/29/13
04/01/13
03/11/13
04/12/13
09/21/12
$4,000
$135
$1,000
$1,000
$250
$300
$1,000
$1,000
$5,000
$1,000
$1,000
,$1,000
$2,000
$500
$1,000
$500
$10,000
$8,075
$8,000
$6,925
$6,000
$5,400
$5,100
$5,000
$5,000
$4,350
$3,500
$3,000
$3,000
$2,750
$2,750
$2,500
11/21/12
11/04/11
05/29/13
10/04/12
06/08/12
02/01/13
04/22/13
08/21/12
01/11/13
06/25/12
04/18/13
02/01/13
09/20/12
08/07/12
04/08/13
10/26/12
$1,250
$1,000
$1,000
$1,000
$1,000
$250
$1,250
$1,000
$1,000
$1,000
$1,000
$1,000
07/03/12
09/05/12
09/01/11
05/07/12
12/02/11
05/09/13
$200
$500
$500
$500
$500
$500
$500
$500
03/20/13
06/26/12
12/19/12
12/31/12
$250
$250
$100
$100
$250
$250
$100
$100
06/05/12
10/25/12
10/19/12
11/30/12
CHAMPIONS active donors* with a cumulative donation or pledge between $2,500 and $24,999
Reines RV Center, Inc.
Diversified Insurance Mgmt. Inc.
Wilkins R.V., Inc.
Jayco, Inc.
Greeneway, Inc. (Route 66 Dealer)
Rivers RV
Alpin Haus
Butch Thomas
Hartville RV Center, Inc.
MBA Insurance, Inc.
Mike Molino
Affinity RV Service Sales & Rentals
AIRXCEL - RV Group
United States Warranty Corp.
Little Dealer, Little Prices
Great Lakes RVA
Hemlock Hill RV Sales, Inc.
$4,500
$2,200
$1,500
$1,000
$5,000
$500
$1,500
$1,000
$1,250
$1,000
$550
$1,000
$500
$2,000
$5,000
$10,000
$639
$24,525
$21,000
$19,600
$18,500
$18,300
$17,350
$17,000
$16,000
$15,500
$15,100
$11,311
$11,000
$10,500
$10,250
$10,050
$10,000
$10,000
12/19/12
11/05/12
06/28/12
12/27/11
10/10/12
06/15/12
06/29/12
11/30/12
05/07/13
05/14/12
07/03/12
11/21/12
06/14/12
04/12/13
01/23/13
02/27/13
09/14/12
Rich & Sons Camper Sales
Motley RV Repair
Curtis Trailers
American RV
Circle K RV's, Inc.
Hayes RV Center
Webster City RV, Inc.
Madison RV Supercenter
Minnesota RVDA
Camperland of Oklahoma, LLC
Topper’s Camping Center.
Myers RV Center, Inc.
United RV Center
J. D. Sanders, Inc.
Best Value RV Sales & Service
Alliance Coach, Inc.
LEADERS active donors* with a cumulative donation or pledge between $1,000 and $2,499
RV Outlet Mall
RCD Sales Company, Ltd.
Hilltop Trailer Sales, Inc.
Tacoma RV Center
Noble RV, Inc.
The Trail Center
$750
$500
$41
$1,000
$1,000
$250
$2,300
$2,250
$1,622
$1,500
$1,400
$1,350
10/22/12
07/20/12
07/20/12
06/15/12
03/11/13
02/01/13
Skyline RV & Home Sales, Inc.
Phil Ingrassia
Newell Coach
Pete's RV Center
Spader Business Management
Bill Mirrielees
BENEFACTORS active donors* with a cumulative donation or pledge between $500 and $999
Dinosaur Electronics
Fretz Enterprises, Inc.
Steinbring Motorcoach
Ronnie Hepp
$500
$750
$500
$300
$750
$750
$750
$625
06/13/12
06/18/12
11/21/12
08/24/12
Holiday Hour, Inc.
All Valley RV Center
Lindsey Reines
Camp-Site RV
SUPPORTERS active donors* with a cumulative donation or pledge between $100 and $499
Bowling Motors & RV Sales
Beckley's Camping Center
Foley RV Center
Kroubetz Lakeside Campers
Mayflower RV, Inc.
$300
$250
$250
$250
$250
$300
$250
$250
$250
$250
ENDOWMENTS
Kindlund Family Scholarship
Page 24
$270,000
12/16/11
06/05/12
09/01/12
12/02/11
07/27/12
Quality Drive-Away, Inc.
Karin Van Duyse
Happy Camping RV
Amy Pennington
RV Technician Certification
Preparation Online Self-Study
Course
Time Tested. Dealer Approved. Join over 1,700 technicians who used the course for training and as a resource for cer fica on prepara on. Individual enrollment. 40 hours of content. One year course term. Enrollment Informa
Enrollment Informa on on Video course overview, policies, technical requirements and FAQs Video preview, policies, technical requirements and FAQs available at available at rvtechnician.com. rvtechnician.com. Company: TUITION: $249 per technician. Billing Address: City: All enrollments must be pre‐paid in U.S. Funds. State: Zip: Phone: Fax: Enroll the following RV Technician (s) from our dealership: (Each technician must have a unique email address). 1. Name: Email: O Check enclosed ‐ Payable to RV Learning Center O Credit Card (circle) VISA MC AMEX DISCOVER Credit card #: Exp. Date: Security code: Cardholder: 2. Name: Signature: Email: Quan ty discounts available when enrolling four or more technicians at one me. Email info@rvda.org for help. Tui on subject to change without no ce. The RVDA‐RVIA RV Technician Cer fica on Test is a separate applica on and fee. 3. Name: Email: Send progress reports to this supervisor: Supervisor’s Name: Email: Page 25
Fax to (703) 359‐0152, or mail to RVDA, 3930 University Dr., Fairfax, VA, 22030. Call (703) 591‐7130 to enroll by phone. 10th Edition
Service Management Guide (Flat Rate Manual)
The expanded Service Management Guide offers over 100 pages of average work unit
times for the most basic service functions performed by competent RV technicians.
th

The 10 Edition of the Service Management Guide offers extensive
updates and additions provided by dealers, service managers, and
technicians.

It also offers all new Service Check Sheets that provide a valuable
reference for service managers and technicians.

It is a great tool for the service department when working with extended
service contracts.

The Service Management Guide is also available in CD-ROM.
The Service Management Guide is designed to provide reasonable guidance relative to the time required for competent
technicians to complete assigned tasks. It is an important part of the service management system, but it is not intended to
be the sole determinant of prices or rates charged in that sale of service.
Manual or CD-ROM: RVDA Members $164.95
Non-Members: $330.00
Manual and CD-ROM: RVDA Members $275.00
Non-Members: $550.00
Order Online at http://www.rvlearningcenter.com - prices are subject to change without notice
Order Form – 10th Edition Service Management Guide (Flat Rate Manual)
Name:____________________________________________________________________________________________
Company Name:___________________________________________________________________________________
Address:_________________________________________________________________________________________
City:__________________________________________State:________Zip Code:______________________________
Phone:___________________________________Fax:______________________E-mail:________________________
___RVDA Member
___Non-RVDA Member Manual - # of Copies:___ CD-ROM - # of Copies:____
Method of payment (Please check one)
___Check enclosed (Made Payable to The RVDA Education Foundation)
___Send an invoice (members only) Credit Card: __Visa __Master Card __American Express
Card Number:____________________________________________Expiration Date:___________________________
Name on Card:_____________________________________Signature:______________________________________
Billing Address:_________________________________________________________Billing Zip:_________________
Page 26
RVDA, 3930 University Dr, Fairfax, VA 22030 (703) 591-7130, Fax (703) 359-0152, Email: info@rvda.org
Online Training with FRVTA’s
DISTANCE LEARNING NETWORK
supplier-specific advanced repair and troubleshooting
classes designed to upgrade technicians’ skills.
Completion of these classes qualifies for
recertification hours. Classes are available
24/7 throughout the program year,
providing maximum flexibility.
FRVTA–RV Learning Center Partnership
$995 per year for each dealership location.
Over 50 sessions available, 24 hours a day,
seven days a week, with full access to
training through July 31, 2013.
The DLN offers your dealership:
•
•
•
•
•
Onsite training
Group training
No travel time or expenses
Self-determined pace
One fixed price of $995 for the subscription term
• Service Writers/Advisors – This
three-hour program is valuable for both new
staff and experienced personnel preparing for
the RV Learning Center’s Service Writer/Advisor
certification.
• Greeters/Receptionists – This 50-minute session
is suitable for all employees who need customer
service skills. It includes a final exam and certificate
of completion.
The DLN offers online training for:
• RV Technicians – The certification prep course
helps technicians get ready for the certification exam.
Your subscription includes unlimited access to more • Dealers/GMs – This program features important
topics for management, including lemon laws, LP gas
than 50 training sessions, reviews, and test preparalicensing
issues, and the federal Red Flags Rule.
tion sections. Also included are manufacturer- and
DEALERSHIP REGISTRATION
Company
Name:
Address:
City:
State:
Zip:
Phone:
Fax:
Mentor Name:
Phone:
E-mail (at dealership) :
Fax:
**High-speed Internet access required. RVIA service textbooks not included**
location(s) at $995 each = payment due: $
PAYMENT METHOD
❑
(select payment method below)
Complete lower section and mail or fax to:
PAY BY CHECK OR MONEY ORDER
❑
PAY BY VISA OR MASTERCARD
Florida RV Trade Association, 10510 Gibsonton Drive, River View, FL 33578, (813) 741-0488, Fax: (813) 741-0688
Name
on
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RV Service Textbooks SUMMARIES & ORDER FORM
Published by RVIA and available through the RV Learning Center
These texts help technicians increase their knowledge and understanding of the components and operating
systems found in today’s RVs and prepare them for the new testing requirements of the RV Service Technician Career Ladder. The complete set consists of 14 volumes--written by RV service experts--and the
“Electricity Demystified” text.
Save 3 0 % when you order a complete hard copy or CD-ROM set! See next page for details. Textbook Title Price Introduction to RV Service – Provides an introduction to the RV industry, the various types of RVs and their
structural characteristics and systems, the basic tools utilized by RV technicians, and safety in the RV workplace.
Summaries of industry codes and standards and RV technician job classifications are also included as well as basic
$19.95 information on using RV service manuals. Developing and demonstrating solid customer relations and record
keeping skills are also addressed.
# books Total $ RV Electrical Systems – Provides instruction on performing AC and DC voltage systems inspections and tests;
servicing AC and DC power sources; servicing wiring/distribution systems; and maintaining, repairing and inspect- $49.95 ing AC and DC devices.
Electricity Demystified – Written in a step-by-step format, this practical guide begins by covering direct current
(DC), voltage, resistance, circuits, cells, and batteries. The book goes on to discuss alternating current (AC), power
supplies, wire, and cable. Magnetism and electromagnetic effects are also addressed. Detailed examples and concise
explanations make it easy to understand the material.
$14.95 RV Ranges & Cooktops – Provides instruction on the installation, repair and replacement of ranges and ovens. This includes verifying gas pressure; verifying grate clips installation; checking lines and fittings; repairing and
$39.95 replacing components; verifying range burners are not affected by operation of force air furnace or other appliances; and performing function test.
RV Propane Systems – Provides instruction on inspecting and maintaining propane containers and fittings; inspecting and maintaining the piping system; performing propane system tests; purging and filling containers;
transferring propane from container to container; and burning off propane in a container.
RV Generators – Covers the installation, maintenance and repair of RV generators, the generator section and
control system. This includes inspecting, maintaining and repairing generator components and verifying battery
voltage, fuel source and pressures, engine operation, output voltage and frequency, and governor operation.
RV Water Heaters – Covers the installation, repair and replacement of RV water heaters — Pilot, DSI (direct
spark ignition) and Electric. Topics addressed include inspecting ignition systems, verifying gas pressure; troubleshooting the sequence of operation, repair and replacement of various components; draining and flushing the
water heater and inspecting fittings for calcium deposits; checking fittings on the tank; inspecting and replacing
the water tank; and checking lines and valves for motor aide.
$49.95 $39.95 $39.95 RV Plumbing Systems – Provides instruction on performing fresh water systems tests; inspecting and repairing
fresh water storage tanks, distribution systems, and fixtures and devices; performing waste water systems tests; and $39.95 inspecting, repairing and replacing waste holding tanks and drainage piping systems.
RV Heating Appliances – Covers installation, repair and replacement of RV heating systems, including gravity,
pilot and DSI (direct spark ignition furnaces). Topics examined include verifying pressure and electrical voltage;
inspecting and cleaning burner, pilot, exhaust tube and air intake; troubleshooting the sequence of operation;
repairing and replacing various furnace components; inspecting and correcting ducting and return air.
Page 28
$39.95 RV Service Textbooks RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver- ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper
$39.95 blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water supply and drainage systems; and conducting a test drive. Save almost $200 on a complete book set $382.00 TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY $574.25 RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators
(manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas
pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling
unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests. RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units,
including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refrigerant systems. $39.95 $39.95 RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including check- ing propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach;
checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding
seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter- $39.95 ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil,
filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling system; and performing a test drive. RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems,
hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks $39.95 and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regulations, codes and standards. RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and
equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and
their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting
procedures. ALSO AVAILABLE ON CD-ROM (NOTE: “Electricity Demystified” is NOT on the CD-ROM but will be included in
hard copy format with your order.) Price includes shipping and handling. Bulk rate available upon request for six or more individual text books and sets.
$39.95 $382.00 Total amount enclosed: $ Name:
Shipping address:
Company:
City:
Phone:
Method of payment (check one):
❏ Check (made payable to the RV Learning Center)
❏ Send an invoice (RVDA members only)
❏ Credit card: ❏ Visa ❏ MasterCard ❏ Amex ❏ Discover
Card number
Name on card
Signature
Billing address (if different from above):
State:
Fax:
Zip:
Mail this form to the RV Learning Center or fax to (703) 359-0152. For more information, call (703) 591-7130 or visit our website at www.rvlearningcenter.com Expiration date
Page 29
RV Service Textbooks RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver- ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper
$39.95 blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water supply and drainage systems; and conducting a test drive. Save almost $200 on a complete book set $382.00 TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY $574.25 RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators
(manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas
pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling
unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests. RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units,
including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refrigerant systems. $39.95 $39.95 RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including check- ing propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach;
checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding
seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter- $39.95 ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil,
filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling system; and performing a test drive. RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems,
hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks $39.95 and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regulations, codes and standards. RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and
equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and
their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting
procedures. ALSO AVAILABLE ON CD-ROM (NOTE: “Electricity Demystified” is NOT on the CD-ROM but will be included in
hard copy format with your order.) Price includes shipping and handling. Bulk rate available upon request for six or more individual text books and sets.
$39.95 $382.00 Total amount enclosed: $ Name:
Shipping address:
Company:
City:
Phone:
Method of payment (check one):
❏ Check (made payable to the RV Learning Center)
❏ Send an invoice (RVDA members only)
❏ Credit card: ❏ Visa ❏ MasterCard ❏ Amex ❏ Discover
Card number
Name on card
Signature
Billing address (if different from above):
State:
Fax:
Zip:
Mail this form to the RV Learning Center or fax to (703) 359-0152. For more information, call (703) 591-7130 or visit our website at www.rvlearningcenter.com Expiration date
Page 30
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