Everything you need to know about driving WhizzCar

MEMBER’S
HANDBOOK
Everything you need to know about driving WhizzCar
* Version updates WEF 1st November 2015
Welcome Message
We at WhizzCar team are delighted to have you with us!
In these recent times in Singapore, traffic congestions are everywhere, petrol prices are
increasing and steeper day by day, with public transportation is becoming very crowded.
We know that you have your personal reason(s) in joining WhizzCar, whatever it is; you will soon
discover a lot of reasons why joining WhizzCar is a better choice than owning a personal vehicle or
taking public transportations.
We are glad that you have taken this step to having a personal mobility while saving on the cost of
owning a vehicle.
We hope that your membership with WhizzCar will bring you and your loved ones the personal
mobility that is best suited to your requirements and needs with all the convenience of owning a car.
This member’s handbook is specially designed to guide and equip you with all the necessary
information to ensure that your journey will be enjoyable and hassle – free.
Upon reading this handbook, you should be ready for your very first experience using a WhizzCar
vehicle. Please take note of the important information, necessary for you and your loved ones to
have a pleasant journey with WhizzCar.
Please feel free to call us @ 6742 8888 during office hours should you have any doubts or enquiries
concerning your membership with WhizzCar. Our Customer Service Officers will be glad to assist
you with your concerns.
With WhizzCar you can go wherever and whenever you want!
Remember Life's Easier - Life's Good With WhizzCar.
Sincerely yours,
KK Ho
Managing Director
Popular Rent A Car Pte Ltd – WhizzCar
1
Mission
WhizzCar aims to offer hassle-free mobility service for every urban resident to compliment the
public transport system, thereby fulfilling our social responsibility to help reduce congestion and
pollution on our roads.
Vision
WhizzCar aspires to provide members (Whizzers) living or working in the same vicinity a 24-hour
access to cars within a short walking distance.
Be able to cater a cheaper means of personal mobility as best suited to their vehicle needs and
requirements where Whizzers will pay only for the hours and mileage that they reserved and utilized
the vehicle.
WhizzCar hope to provide Whizzers with accessible pick-up points conveniently located near your
home or office in a reserved parking lot.
Our Commitment
WhizzCar team is committed in providing the best service possible to our members.
We assure members that we will do our best to attend to member’s requests and concerns the
soonest permissible time.
We always assure that members are driving a clean and safe vehicle so that their journey will
always be enjoyable and hassle – free.
2
Table of Contents
I.
WhizzCar Contact Information
4
II.
Reserving A Vehicle
 Important Notes When Reserving a Vehicle
 Reserving A Vehicle For Malaysia Usage
 Making Reservation(s)
5
5
5


III.
Online Reservation
Logging In
A. New Reservation
B. Graphical Reservation
C. Edit Reservation
D. Cancel Reservation
Logging Out
4
5- 8
9 - 11
12 - 14
15
16
Telephone Reservation
17
Vehicle Collection
 Important Notes When Collecting a Vehicle
 Collecting the Reserved Vehicle
 Checking Vehicle Damages
 Driving Off
18
19
20
20
IV.
Refilling Of Petrol
21 - 22
V.
VI.
Accident & Insurance
Billing
 Important Notes
 View Invoices
23
24
25 - 27
Rates and Plans
 Standard Plan
 Extra Value Plan
28
29
Rules and Penalties
 Do’s and Don’ts
 Usage Rules And Penalties
 List Of Penalty Charges
30
31
32 - 33
Frequently Asked Questions (FAQ)
Basic Troubleshooting Guide
34 - 37
38
VII.
VIII.
IX.
X.
3
WhizzCar Contact Information
 General & Billing Enquiries
6742 8888
Monday – Friday 9:00AM – 6:00PM
Close on Sundays and Public Holidays
 Reservation Hotline
6741 7666
Daily 7:00AM – 10:00PM
 24 – Hours Roadside Assistance Hotline
6741 5828
 Headquarters
Address
Website
E-mail
Facsimile
: 501 Guillemard Road Singapore 399840
: www.whizzcar.com
: info@whizzcar.com
: 6743 3003
4
Reserving a Vehicle
Important Notes When Reserving a Vehicle

Plan your journey early and make your reservation in advance to ensure availability of cars. Members are
responsible to check the accuracy of reservations made with the confirmation SMS / E-mail sent to them.
Please update us with your latest mobile phone number and your email address.

Please do not pre-block the vehicles if you are unsure of your requirements. Revocations and shortening of
reservations will involve charges. Refer to Rule no.3 under the List of Offences and Penalty Charges (pages 33 –
34)

Members are strongly encouraged to reserve a vehicle at 1 to 2 days in advance to be assured of a car. However, if
you subsequently decide not to use the vehicle you have reserved, you may cancel or change your
booking/reservation as early as possible.

We would highly recommend that members who do not require their reserved vehicle to postpone their
booking/reservation to another day instead of canceling the booking/reservation to avoid the cancellation charges.

Please ensure that you are aware of how to use the GSM system.
Note:
The orientation video is available to every member via the member’s e-portal. The information regarding the usage of
the GSM system can be found on pages 19 - 21 and an instruction video is also available on YouTube.
(https://www.youtube.com/watch?v=wPNZBr6R4XM)
Reserving a Vehicle for Malaysia Usage
Should you intend to drive WhizzCar vehicle to Malaysia, please note that the minimum reservation period is 24 hours
reservation. A 24-hour notification to WhizzCar is required to ensure that your journey to Malaysia is taken cared of.
Notification can be done either via online through www.whizzcar.com or via fax. There will be a surcharge of 50%
based on the 24-hour plan rates and your damage excess liability will be doubled that of your local usage damage
excess liability.
Failure to inform Whizzcar team of your journey to Malaysia or unauthorized entry to Malaysia is subject to penalty
charges. Refer to Rule no.9 under the List of Offences and Penalty Charges (pages 33 – 34)
* Terms and Conditions apply.
Making a Reservation
Due to the wide range membership, WhizzCar aim to cater to its members’ needs and demands. Currently WhizzCar
have catered different ways in making reservation(s). Depending on the preference of the members, members can book
through the following facilities;


Online via https://hosting.invers.com/whizzcar/default.aspx
Telephone by calling 6741 7666.
(Note: Operating hours applies and call charge of $2.68 applies per successful new reservation)
This is to ensure that members will have the freedom in making their vehicle reservation as and when they wish to book
or require a vehicle with the most available resources they have.
5
Online Reservation
https://hosting.invers.com/whizzcar/default.aspx
24 – Hours Online Reservation System
Logging In
Key in your Member ID and PIN
Click [Login] button to proceed
6
A. New Reservation
Step 1: To make new reservation click on the <New Reservation> Menu located at the upper left corner of your screen
Step 2: You will see your name. Start making a reservation by setting the <Date and time>, selecting the <Location>
and the <Car Group>
Click [Submit] button to proceed.
7
Step 3: Select the vehicle that you wish to reserve
Click the <Vehicle> that you wish to reserve, otherwise click [Change request parameters] button
Step 4: Verify and double check your reservation details. Click on [Confirmed Reservation] else, click Back to all offers.
Note: You may make use of the Reservation Remarks box to make notes for your planning.
Step 5: Upon confirmation of your reservation, you will see a summary of your reservation on the screen
Note: Upon Confirmation of the booking a confirmation will be sent to members via E-mail* and SMS*. Please
verify the accuracy of your reservation immediately.
*Service will be available to members who have provided WhizzCar a valid E-mail address and mobile number.
8
B. Graphical Reservation
Step 1: To make new reservation using the graph, Click on Graphical Reservation.
Step 2: Choose the <Location> in which you wish to make reservation and <Reservation Date> you wish to view the
vehicle availability for your reservation
9
Step 3: Block the time that you wish to reserve the vehicle by clicking on the <Start Time> and <End Time>.
Step 4: Check and verify that the reservation details are correct
Click <Book> to confirm your reservation or <Abort> if you wish to change your reservation details.
Step 5: Confirmation of your reservation
Click [Confirm Reservation] to confirm your booking otherwise click [Back] to change your booking details
Note: Upon Confirmation of the booking a confirmation will be sent to members via E-mail* and SMS*. Please
verify the accuracy of your reservation immediately.
*Service will be available to members who have provided WhizzCar a valid E-mail address and mobile number.
10
C. Edit Reservation
Step 1: To edit a reservation, Click on Edit Reservation.
Step 2: Choose the reservation you wish to edit
11
Step 3: Click on change reservation
You can change the reservation information here, including the car type.
Note: Vehicles are subject to availability
12
Step 5: Verify and double check your reservation details
Click [Confirm Reservation] button to proceed otherwise click [Back to all offers] or [Back] button to change the
selection.
Step 6: Upon confirmation of your reservation, summary of your reservations will be shown on the screen
Note: Upon Confirmation of the changes on your booking a confirmation will be sent to members via E-mail* and
SMS*. Please verify the accuracy of your reservation immediately.
*Service will be available to members who have provided WhizzCar a valid E-mail address and mobile number.
13
D. Cancel Reservation
(Note: Cancellation charges apply. Please refer to Refer to Rule no.3 under the List of Offences and Penalty Charges (pages 41 – 42))
Step 1: To cancel a reservation, Click on <Edit Reservation> and click to select the reservation you wish to cancel.
Step 2: Click on Cancel Reservation.
14
Step 3: Verify and confirm the details of the reservation you wish to cancel
Upon confirmation of the reservation details, Click [Cancel reservation]
Note: Canceling confirmed reservation is subject to penalty charges.
Step 4: Upon confirmation of your reservation cancellation, summary of your reservations will be shown on the screen
Note: Upon Confirmation of the cancellation of your booking a confirmation will be sent to members via E-mail* and
SMS*. Please verify the accuracy of your reservation immediately.
*Service will be available to members who have provided WhizzCar a valid E-mail address and mobile number.
15
Logging Out
Click [Logout] to proceed after every completed transaction
Note: Remember to always logout to prevent any unauthorized usage.
16
Telephone Reservation
6741 7666
Reservations Hotline
Operating hours – Daily from 7am to 10pm
Step 1: Identify yourself as a WhizzCar Member
Step 2: Give your member ID to our Customer Service Officer
Step 3: Give the preferred site, vehicle, date and time of your reservation.
*Reservation must be in blocks of 30 minutes with a minimum of one hour. You can only reserve on the hourly
or half-hourly marks on the clock, e.g. 10:00, 12:30 or 17:30 and not odd timing like 10:10, 12:34 or 17:45
Step 4: If a car is available, our officer will confirm the reservation with you immediately. Please note that WhizzCar
reserves the right to change your reserved car to another car, subject to operational requirements
Step 5: If the preferred time slot is already taken, you will be informed of the availability of alternative slots or sites
Upon Confirmation of the booking a confirmation will be sent to members via E-mail* and SMS*. Please
verify the accuracy of your reservation immediately.
*Service will be available to members who have provided WhizzCar a valid E-mail address and mobile number.
Note:
A service charge of $2.68 (inclusive of GST) will be applicable for all NEW / CHANGE reservation confirmed through the
Call Center. This charge is not applicable for usage extensions at the moment.
17
18
Vehicle Collection
Important Notes When Collecting a Reserved Vehicle

Check and confirm reservation time, location and vehicle number from your confirmation SMS or E-mail

Always check the damage status form for new damages BEFORE you drive off. Report any unlisted damages to
WhizzCar’s Assistance Hotline at 6741 5828 to report the situation. You are NOT REQUIRED to update the form.

Should you encounter difficulty or problems when collecting the car, please call 67415828 immediately.

Ensure that you have your personal Key Fob with you at all times
Items involved
1. Key Fob
Your Personal Key Fob for locking and unlocking the GSMoperated car and Identification
a.
2. Key Pack
d
b.
c.
a. Data Key/ Key Fob (black/blue)
- Transmits journey info to system
b. Car Key
- To unlock and start car
b.
c. Vehicle Identification Tag
- Shows the assigned vehicle number
d
d. Speedpass Key Tag
- For refilling petrol (WhizzCar vehicles ONLY)
c.
a.
Note: Pick-up sites may use either data key or key fob.
3. Data Key Reader and Data Key
Transfer time and distance of journey to System
Note:
Other GSM-operated cars use a black/blue key fob in place of the
green token.
19
Collecting the Reserved Car
(Remember your reserved vehicle number & proceed to WhizzCar reserved lots)
Step 1: Unlock WhizzCar
1.1. Upon reaching to your reserved car, you will see a RED light on
the GSM system
1.2 Hold the Key Fob in front of the Card Reader at the
windscreen for 2 to 3 seconds or until the light turns to
GREEN
Note: Usage of key fob to lock and unlock the vehicle is ONLY
upon collection and return of the vehicle. In between your journey
use the Car key to lock and unlock the vehicle.
1.3 Once the light changed to GREEN, the doors will unlock
automatically (if you have a valid reservation)
1.4 Open the door and enter the car
Step 2: Obtain Key Pack
2.1 Open the glove compartment
2.2 Pull out the Key Pack from
the key holder (also known
as the data key reader)
20
Checking Vehicle Damages
Step 1: Take the damage status form from the car glove compartment
Note:
The damage status form will show all the recorded damages of the car.
Step 2: Inspect the car for damages against the damage status form and
the interior and exterior cleanliness of the car
Step 3: If you see any new damage(s) on the car, or the interior has been
dirtied by the previous user, please file a detailed report through our
24hrs Roadside assistance hotline at 6741 5828.
Driving Off
Start the engine with the car key that comes along with the key pack and drive
the car as per normal.
Note:

The on-board computer needs about one second after you turn the ignition
switch to power on the battery (you can see the radio and other electrical
components activated) to release the immobilizer

To turn the engine on, it will require a two-step action instead of a single
continuous crank.
21
Refilling of Petrol
Step 1: Go to any ESSO petrol station
Step 2: Place the Speedpass (attached to
the Key Pack) close to the area marked
“Place Speedpass here”
Step 3: Wait till the logo light up
Step 4: Select fuel Synergy Extra (5000)
(Light blue Nozzle) and begin refueling
Step 5: When done, just drive and go. You
are not required to keep the receipt.
EssoMobil will bill WhizzCar
Note: You may top up the petrol at any time but it is compulsory to refuel the petrol before you return the car if the
petrol gauge is 1/2 tank or below.
22
Speedpass not working
In the event that the speedpass payment function is not available;

Kindly pay for fuel cost and send in the original receipt to Popular Rent A Car Pte Ltd – WhizzCar Division at 501
Guillemard Rd Singapore 399840 via post for reimbursement. All reimbursements will be made based on
the prevailing rate of Synergy Extra / 5000 petrol.

Call the 24-Hour Roadside Assistance Hotline at 6741 5828 to inform of the situation
Important Note:

Please do not remove the Speedpass from the Key Pack.

Speedpass system is not available in West Malaysia. Members traveling to Malaysia will have to pay for the
petrol on their own account. There will not be any reimbursement.

Using Speedpass to refuel non-WhizzCar vehicles are considered serious fraud cases. All unauthorized
usage cases will be handed over to the police.
23
Accident & Insurance
Accident
In the event of any accident, please:






Stay calm. Do not panic
Take down Date, Time and Location of accident
Take down the other party’s Vehicle Registration Plate Number (if any)
Take down his/her Name, NRIC/FIN/Passport, Contact Number
Take down details of any witnesses
Should there be any injury to any party, please make a police report
within 24 hours. Call our Roadside Assistance Hotline at 6741 5828 (24
Hours). Please do not make any personal settlements even if the car
damages are minor and/or there are no injuries. WhizzCar will handle the
insurance claims and repairs
Important Note:

WhizzCar has to be informed immediately in cases of any accidents and other damages. All cost of damage
repair, including claims from third party will be borne by the member if WhizzCar is unable to claim
insurance due to the negligence of the member’s failure to report the accident/damage to WhizzCar.

Your reservation will cease immediately upon informing WhizzCar.
provided. The excess or non-waiverable excess is billed immediately.
There will be no replacement vehicle
Insurance
All WhizzCar vehicles are covered with comprehensive insurance. However, members will be liable for the Damage
Excess stated below:
Age 23 years & above with more than 100-hr
driving experience *
Age below 23 years / with less 100-hr or 2-year
driving experience *
S$3,000 ($3,210.00 inclusive GST)
S$5,000 ($5,350.00 inclusive GST) to S$6,000
($6,420.00 inclusive GST)
The above excess liability payable by member is inclusive of GST, will be subject to review by the management
should the member be at fault in any accident.
Above rates is WEF 1ST MAY 2012.
24
Billing
Important Notes
Your usage is recorded electronically by the onboard computer in all WhizzCar vehicles.
Every month, an itemized billing (Total hours / Total kilometers) and membership fee (if any) invoice will be generated
and it will be available on the members e-service portal on the 10th of the month. The charges will be deducted from
your preferred payment mode (GIRO or Credit Card) on the 18th of the month.
For household and corporate membership, only the principle members will be able to view the consolidated bill that will
detail an itemized record of travel for each supplementary member or corporate user.
Standard Plan
You will only receive membership fee billing in the event that there are no usages for the month.
Extra Value Plan
Under the Household or Corporate Membership, the $60 minimum usage refers to the combined usage of all members
in the same Household or Corporate Account.
Billing for current month usage will be based on all trips ending within the current month (actual return date and time of
vehicle).
EXAMPLE
You reserve a car on 31 July 9pm and return the car on 1 August 6am; will this reservation be considered July
or August usage?
Actual return time of vehicle: 1 August 2am, this reservation will fall under August usage.
Temporary Suspension of Usage
Member’s privileges will be temporarily suspended when:
 usage has exceeded S$500 credit limit
 any unsuccessful GIRO/Credit Card deduction
Please report any billing discrepancy within 14 days from invoice date. If we do not hear from you, all billings will be
deemed as correct and final.
You may contact the WhizzCar Division for any enquiries on your bill.
Tel:
6742 8888 (Mon – Fri, 9am to 6pm) OR
Email: info@whizzcar.com
25
View your Electronic invoice
Step 1: Go to www.whizzcar.com and click [Member Login] on top right hand corner of the screen
Step 2: Mouse over and click <Electronic Invoice>
A new screen will launch.
26
Step 3: Login using your Member ID and PIN
Click [Submit] or <Enter> key to proceed
Note: Launch a new browser and type the URL [http://popularcar.dyndns.org/WhizzCar/login.aspx] to access to the new
eService website directly
Step 4: View Bills
Mouse over and click <View Bills> located at the upper right hand corner and lower left hand corner of your screen
27
Step 5: Choose the bill that you wish to view
The above shows the last 12 bills generated and are available for viewing.
Mouse over and click the bill you wish to view.
Note: You may view your statement online or download a copy in PDF format for future reference and it looks just like
your paper invoice.
Step 6: Logging out
Mouse over and click <Logoff> located at the upper right hand corner of your screen.
Note: Remember, logging off the system is important to prevent un-authorized access to your personal information.
Upon successful log out, you will see the original login page and you are safe to close the browser.
28
Rates & Plans
Standard Plan
Super Economy
Economy Economy + Executive
MPV
Van
Free km
First Hour (min period)
$ 13.00
$ 14.07
$ 14.50
$ 15.80
$ 16.21
$ 13.05
10 km
Next 1/2 Hour
$ 5.97
$ 6.51
$ 6.72
$ 7.37
$ 7.58
$ 5.99
5 km
24-Hours Plan
$ 127.12
$ 143.17
$ 145.17
$ 170.87
$ 175.27
$ 127.76
100 km
Business Hours (8am to 7pm)
$ 66.23
$ 71.58
$ 81.58
$ 107.63
$ 114.98
$ 66.55
45 km
Overnight Plan (9pm to 6am)
$ 35.79
$ 41.14
$ 51.14
$ 66.49
$ 78.59
$ 35.95
30 km
Additional per km charge
$ 0.43
$ 0.43
$ 0.43
$ 0.43
$ 0.43
$ 0.43
-
Terms and Conditions:

Rates are effective from 1st January 2016.

Rates are inclusive of GST and petrol.

Business Hours Plan is only valid from Mondays to Fridays. Not valid on Saturdays, Sundays and Public Holidays, including
2 days before and after Chinese New Year and Hari Raya Puasa.

Rates include limited FREE mileage. Additional charge of $0.43 (inclusive GST) per km will be applicable in excess of the
free mileage.

Rates are subject to change without prior notice.
29
Rates & Plans
Extra Value Plan
Super
Economy
Economy
First Hour (min period)
$ 10.86
$ 11.93
Next 1/2 Hour
$ 4.90
24-Hour Plan
Economy +
Executive
MPV
Van
Free km
$ 12.93
$ 14.50
$ 15.14
$ 10.91
10km
$ 5.44
$ 5.97
$ 6.75
$ 7.04
$ 4.92
5km
$ 95.02
$ 111.07
$ 131.40
$ 140.33
$ 164.57
$ 95.66
100km
Business Hours Plan (8am to 7pm)
$ 48.04
$ 60.88
$ 72.88
$ 82.58
$ 89.28
$ 48.36
45km
Overnight Plan (9pm to 6am)
$ 33.65
$ 39.00
$ 49.50
$ 59.21
$ 67.89
$ 33.81
30km
Additional per km charge
$ 0.43
$ 0.43
$ 0.43
$ 0.43
$ 0.43
$ 0.43
-
Terms and Conditions:

Rates are effective from 1st January 2016.

Rates are inclusive of GST and petrol.

Business Hours Plan is only valid from Mondays to Fridays. Not valid on Saturdays, Sundays and Public Holidays, including
2 days before and after Chinese New Year and Hari Raya Puasa.

Rates include limited FREE mileage. Additional charge of $0.43 (inclusive GST) per km will be applicable in excess of the
free mileage.

A minimum usage of $60 is required and members will be billed $64.20 (inclusive of GST) every calendar month from the
month of commencement.

Any un-utilized credits can be brought forward for future usage. However all un-utilized credits must be consumed while the
Extra Value Plan is still effective and before the expiry of membership. Un-utilized credits will not be refunded in any form
upon conversion to Standard Plan or expiry / termination of membership.

Minimum commitment period is SIX (6) months. Member will continue to be billed under Extra Value Plan after the 6th month
minimum commitment period should there be no written notification on conversion of plan.

Notice to convert from Extra Value Plan to Standard Plan must be provided by the principle member in writing, giving no
later than thirty (30) days’ notice in the preceding month (prior to the effective month of change), failing which WhizzCar
reserves the right to proceed with the billing as agreed.

Rates are subject to change without prior notice.
30
Rules & Penalties
Dos & Don’ts
For the WhizzCar Car-sharing scheme to work, all members are encouraged to observe self-discipline and consideration
DO
 Plan your trip with some allowances for traffic conditions. Consider the
possibility that someone with an urgent appointment could be waiting for you
to return the car on time
 Keep the exterior and interior of the vehicle clean & free from litter when
returning the car
 Park the car back in the designated parking lots. Close all windows, switch
off all lights & lock the door after use
 Report any detected mechanical defect or fault to WhizzCar 24-hrs Roadside
assistance at 6741 5828
 Report any new damage(s) caused & do not leave it for the next unwary user
to be held responsible
DON’T
 Smoke or carry any offensive smelling items in the car
 Carry a furry pet without a proper transport carriage
 Damage the car with inconsiderate or reckless handling
 Block cars indiscriminately if you are not sure of your requirements
 Return the car with less than ½ tank of petrol.
31
Penalty Charges
Penalty Charges
Penalty charges are debited to the monthly billing statement and deducted through your preferred payment mode.
Appeal
The Penalty Charges are charged to you based on feedback &/or reports filed by other members. Should you not agree
with the offence served on you, you may appeal in writing to info@whizzcar.com within seven (7) days from the date
of your statement. The WhizzCar Management will investigate and review all appeals. However, the Management
reserves the right to make any final decision.
Note: Disciplinary Actions for Preserving a Friendlier Car-sharing Environment
The Commitment of Management reserves the right to take disciplinary actions, including but not limited to expulsion,
against any member in breach of WhizzCar’s by-laws.
32
List Offences & Penalty Charges
Rule
1
2
Nature of Offence
LATE RETURN
Returning car after expiry of
reservation & keeping next member
waiting more than 10 minutes from
reservation start time
PETROL
Failing to refill petrol tank at 1/2 or less
on return of car
Penalty
Amount
$53.50
Remarks
Penalty is in addition to
excess time surcharge
$21.40
3
CANCELLATION & SHORTENING
OF RESERVATION
a


More than 24 hours notice
Monday to Friday (ONLY)
$21.40
b


Less than 24 hours notice
Monday to Sunday
Full reserved period
charge
Excluding Public Holidays
Includes 2 days before & after
Chinese New Year & Hari
Raya Period and ALL public
holidays
Note: ANY cancellation / shortening of
confirmed reservation will incur the
above charges.
4
5
6
a
PAYMENT
For every unsuccessful monthly
deduction through GIRO / Credit Card
ACCIDENT/DAMAGE
Failure to report accident or fresh
damage(s)
VEHICLE CLEANLINESS
Dirtying car interior &/or exterior after
use, smoking and carrying of offensive
smelling items
$10.70
$53.50
Penalty plus full repair cost
$21.40
Members are expected to
clear out trash & personal
belongings, etc
Penalty plus repair &/or
replacement costs
b
7
8
Willful neglect, damage or abuse of
vehicle interior &/or equipment
$21.40
RETURNING THE VEHICLE
Incorrect or improper return of car key
or carpark pass after reservation
$21.40
DISCIPLINE
Failing to obey valid instructions
exhibited at site or provided by staff or
operating manual and causing
inconveniences to other members
$21.40
Keys must be in GSM car, in
the glove compartment. If
key is still held by member,
Rule 1 applies
33
List Offences & Penalty Charges (cont’)
Rule
9
Nature of Offence
MALAYSIA USE
Driving to West Malaysia without prior
written notification & proper approval of
WhizzCar
Penalty Amount
Remarks
$214.00
Penalty & suspension of
membership
10
UNAUTHORISED USAGE
Allowing an unauthorized driver to drive
the vehicle
$214.00
a
Penalty & suspension of
membership
Using Speedpass to refill non-WhizzCar
vehicles
$321.00
b
Penalty plus cost of any
unauthorized usages
incurred. All cases will be
handed over to the police
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LOSS OF WHIZZCAR PROPERTY
Loss of Smart Card / Key Fob
$26.75
Replacement Cost
Loss of Speedpass
$26.75
Penalty, cost of
replacement & any
unauthorized usages
incurred. A police report
will be submitted
Loss of Vehicle Accessories
$26.75
Penalty plus replacement
cost
Loss of Car Key or Data Key
$53.50
Penalty plus replacement
cost
Loss of Car Park Pass (HDB RFID Disk)
$53.50
Penalty plus replacement
cost
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RETRIVAL OF ITEMS
Any retrieval of personal belongings after
member’s current reservations has
ended
1 hour charge
Amount charged will be
based on a 1 hour
reservation, depending on
the category of car
Note: Above charge rates are inclusive of GST
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Frequently Asked Questions (FAQ)
ABOUT WHIZZCAR
How does WhizzCar compare to car rental?
With the latest technology, WhizzCar gives members the access to the usage of cars 24 hours a day, 7 days a week.
WhizzCar is less expensive for a shorter period of use compared to car rental. With WhizzCar, you pay only for your
reservation and usage and petrol is inclusive. Rental cars are often located at remote locations. You are restricted to
collecting and returning the car during business hours only. WhizzCar gives you the convenience of walking to a car
conveniently parked in your neighborhood and ending your reservation when you want to.
How can I get WhizzCar in my neighborhood?
We can place a car in any neighborhood when 20 people within a one-mile radius have indicated interest in joining
WhizzCar. Tell all your friends and neighbors so that a WhizzCar can be placed near you. If you are willing to
volunteer, we will provide you with information to disseminate or post in your neighborhood. We want to serve your
community.
ABOUT MEMBERSHIP
How do I cancel my membership?
You may cancel your membership by giving us one-month advance written notice before the expiry of your membership
and returning your Smart Card / Key Fob back to the head office via Registered Mail. Your deposit will be refunded to
you within 60 days upon receipt of your Smart Card / Key Fob. There will be no refund for the membership fee paid.
How will my membership renewed
Membership is renewed automatically for a minimum period of ONE year. Membership fees can be paid either on a
monthly or an annual basis. A one-month written notification prior to the expiry of membership is required should the
member choose not to renew the membership. Members will be liable for the annual fee once membership is renewed.
The security deposit will be use to offset any short fall in membership fee.
How will my membership be terminated or revoked?
We ask that members treat our cars and other members in a considerate and responsible manner. However, if any
member who repeatedly violates the rules and regulations, or let an unauthorized individual drives, can have their
membership terminated.
ABOUT USAGE OF CARS & PARKING
What kind of cars do you offer?
To cater to members’ different travel needs, we have a wide range of vehicles ranging from commercial vans, compacts
to luxury sedans and MPVs. The cars are chosen based on their reliability and their excellent record for environmental
friendliness, safety and low maintenance. To give you more choices, we expect to add more models to our fleet in the
near future.
Is a car going to be available when I need it?
The availability of vehicles is an important concern of ours as much as it is for our members. Our reservations system
allows you to make a reservation as little as 15 minutes in advance. We will have enough cars for all of our members
and will add more cars as our membership increases. If you know you will need a car during peak period (Weekends /
Public Holidays), please try to reserve your car a few days in advance to avoid disappointment; a little planning will help
you. If our cars are not available, you may contact Popular Rent A Car as an alternative rental needs. Do quote that you
are a WhizzCar member.
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Frequently Asked Questions (FAQ) (cont’)
Can I have access to any vehicles in all sites?
Yes, you can use WhizzCar at any WhizzCar location island-wide but you have to return the car back to where you
collect.
What if the car reserved is not in the parking space?
This should not occur. If a car is not present, call WhizzCar at 6741 5828 immediately. We will make every possible
effort to locate and direct you to a nearby car. We expect all members to take the privilege of membership seriously.
Any member acting irresponsibly and repeatedly violates membership rules (i.e. not returning the car to the reserved lot
punctually) and will risk membership termination.
What keep non-members out of WhizzCar spaces?
All WhizzCar parking spaces will have signs posted indicating that the space is reserved for WhizzCar only. On a rare
occasion that a member arrives at WhizzCar parking lot and finds that it is taken, they are advised to park as close to
the lot as possible and call our Assistance Hotline at 6741 5828 immediately.
Can I drive a WhizzCar to West Malaysia?
Yes, prior notification is required to ensure that your journey to Malaysia is taken care of. There is a 50% surcharge on
the time rates and minimum booking is 24 hours.
E.g. a WhizzCar for 24 hours use in Singapore at $105.00 will cost $157.50 for Malaysia use. Please refer to the terms
and conditions for Malaysia use in the Member’s Handbook (Page 5)
Can my spouse or family members use my membership?
Membership and privileges are NOT transferable. Use of a WhizzCar by an unauthorized driver is a serious violation of
the Terms and Conditions of Membership. Non-members are strictly forbidden to drive WhizzCar vehicles. An
enforcement of this rule is immediate termination of your account and membership privileges. Insurance coverage is
not extended to unauthorized drivers, i.e. for your safety and the safety of your family and friends, do avoid allowing
others to drive our vehicles. We do offer supplementary membership if you would like to share an account with your
family.
Do I have to worry about locking the car at the end of my reservation?
Yes, it is extremely important that you always lock the car with your Smart Card / Key Fob so that the ignition will be
disabled. Your reservation is not complete until you lock the door.
What happens if I return the car late?
Please return your car on time. This is a courtesy that we insist members extend to one another. Late return will cause
major inconveniences to other members. We understand you can't always predict traffic hence we do suggest that you
plan your journey ahead and make reservations carefully.
If you are going to be late in returning the vehicle, kindly call us 30 minutes before the end of your usage to avoid late
return penalty charges (Refer to Rules & Penalties). Extensions can be done via our Call Center (6741 7666) during our
operating hours, daily from 7am to 10pm or via the ONLINE reservation system available 24hrs. However, extension
isn't always possible, particularly if another member has a reservation immediately following yours.
What happens if I get a parking ticket?
You are responsible and will be required to pay the fine.
Can I smoke in the car?
We are concerned for smokers and non-smokers alike, so smoking in the car is strictly prohibited.
36
Frequently Asked Questions (FAQ) (cont’)
Do you provide car seats for children?
We do not provide car seats. We encourage parents with children to invest in a personal one for hygiene purposes.
Can I carry my pets in the car?
As some members may be allergic to pets, we have to consider their needs. Therefore no pets are allowed in the car
unless they are in proper carriage.
IN EVENT OF ACCIDENTS OR BREAKDOWN
What happens if I have an accident?
Contact WhizzCar’s Assistance Hotline at 6741 5828 immediately. The member is liable to the damage excess for any
reported accident. If the member is found to be not at fault, the excess will be refunded. Insurance is only valid for
authorized WhizzCar members. Please refer to the Member's Handbook Page 25 for accident reporting procedures and
the applicable excess charges for different age groups and cars.
What should I do in an emergency?
If the car is inoperable, please contact WhizzCar’s Assistance Hotline at 6741 5828 immediately. Follow normal
procedures and contact the police if you have met with an accident or if the car is vandalized. If the car needs to be
towed and you are at fault, you are responsible for the towing cost and the cost of returning the car to the designated
parking location.
What if the car breakdown?
Please contact WhizzCar’s Roadside Assistance Hotline at 6741 5828 to report the situation. The problem may be
something our staff can walk you through. No replacement car will be provided. Our staff will make every effort to help
you with an alternative plan.
While driving, what should I do if I encounter a Flat Tyre?
All cars are equipped with a spare tyre and tools to change the tyre. Please help us to change the tyre and contact
WhizzCar’s Roadside Assistance Hotline at 6741 5828 to report this incident. If you do not wish to change the tires,
please contact WhizzCar’s Roadside Assistance Hotline to assist you. Please note that there will be a service charge of
$32.10 (inclusive of GST) for onsite rescue and members will be liable for other cost that may arise.
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Basic Troubleshooting Guide
GSM Standalone System
No response when member flashes Smart Card / Key Fob in front of card reader
Possible Causes
Smart Card / Key Fob faulty or flash too fast
Solution
Try again by holding Smart Card / Key Fob in front of card reader for at least 2 seconds.
If there is still no
response, your Smart Card / Key Fob might be faulty. You may contact us for replacement of Smart Card / Key Fob
during office hours.
Unable to unlock car doors. The LED indicator on the card reader remains RED
Possible Causes
a.
Smart Card / Key Fob faulty
b.
GSM system faulty
Solution
Please contact the 24 hours Roadside Assistance at 6741 5828 for assistance.
The LED indicator flickers AMBER (YELLOW/ORANGE)
Possible Cause
a.
No valid reservation / Flashed Key Fob on the wrong car / Key Fob was flashed too fast
b.
Member has made a last minute reservation that is not fully transmitted
Note: Collection time is 10 minutes before the reservation. If it is not the time issue, please contact us for
assistance.
Solution
Check confirmation SMS for reservation details. Re-flash and hold your Smart Card / Key Fob against card reader
again. If it does not work on the 2nd or 3rd attempt, please contact the 24 hours Roadside Assistance at 6741 5828
for assistance.
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