June 2014

The Volunteer Vibe
OAKWOOD HEALTHCARE SYSTEM
VOLUNTEER VIBE
Q 2 2014
Compassion: Providing care with sincerity, sensitivity and dignity for those we serve.
Respect: Working with integrity and honor in all our relationships.
Excellence: Delivering superior results in the areas of Patient Experience, Physician Alignment, the
Oakwood Team, Financial Health, Our Community and Program Growth.
Diversity: Creating an environment where individual differences maximize our collective capabilities
as a team.
Ownership: Demonstrating personal responsibility for our pride in Oakwood through our behaviors
and actions.
IN THIS ISSUE
Note from the CEO
Introducing Oakwood Dearborn Mezza Cafe
Volunteer WOW Oakwood Southshore
Volunteers attend Tea with the First Lady
Changes in Emergency Codes
GIFT SHOP INFORMATION
2014 HIGH SCHOOL STUDENT SCHOLARSHIP WINNERS
The Joint Commission Update
Volunteer Vibe 2nd Quarter 2014
Page - 2 -
Note from the CEO
To our Oakwood volunteers,
This time of year, it’s always my pleasure to congratulate the recipients of the Oakwood High School
Student Volunteer Scholarships. These $1,000 competitive scholarships are based on number of
volunteer hours, grade point average and an essay. The winners are:
Oakwood Hospital - Dearborn
Marwa Abdelmaguid of Star International Academy
Nada Abusala of Henry Ford Early College
Zainab Almusawi of Fordson High School
Mariam Chokr of Star International Academy
Nadeen Farhat of Fordson High School
Zeinab Houjaij of Dearborn High School
Jason Lin of Edsel Ford High School
Oakwood Hospital - Southshore
Sonu Patel of Oscar A. Carlson High School
Oakwood Hospital - Taylor
Kelly Pettit of Allen Park High School
Oakwood Hospital – Wayne
Prateek Sharma of Canton High School
Wayne State University
Henry Ford Community College
University of Michigan, Ann Arbor
Wayne State University
University of Michigan-Dearborn
Eastern Michigan University
Wayne State University
Wayne State University Honors College
Henry Ford Community College
University of Michigan, Ann Arbor
We are proud to be able to support these students’ continuing education in the healthcare field. We
also appreciate the role they and their fellow high school volunteers play in providing a great patient
experience to all who come to us for care.
Sincerely,
Brian M. Connolly
President & CEO
Oakwood Healthcare, Inc.
Volunteer Vibe 2nd Quarter 2014
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OAKWOOD SOUTHSHORE VOLUNTEER WOW’S !!
Jeremy Peebles is the WOW volunteer at Oakwood-Southshore this quarter. He started volunteering at the Welcome
Center September 2012 and has over 300 hours of service.
Some of the compliments he has received over the past two years: “Jeremy is the friendliest volunteer, please keep him,
Jeremy is so helpful and always has a smile on his face, when I see Jeremy I am already smiling.”
Jeremy works and still finds time to volunteer. He enjoys many activities, bowling, and roller skating, hunting, fishing and
golfing. He is a member of the Knights of Columbus too and volunteers there as well.
When asked why do you volunteer here at Oakwood Southshore, his response, “I like meeting, helping and comforting
people
that Vibe
are in2nd
need.
I like
to make them laugh; I have a good sense about a person’s feelings”.
Volunteer
Quarter
2014
Page - 4 -
THANK YOU JEREMY FOR BEING A FABULOUS VOLUNTEER !!!!
Oakwood Healthcare is a sponsor of the Dearborn Community Arts Council’s
First Lady’s Tea which was held on Saturday, April 26 from 1pm to 4pm at the
Dearborn Hills Golf Course Clubhouse. The Dearborn Mayor’s wife Christina
O’Reilly was the host with Guest Speaker, Debby Dingell.
Mary Zatina, Oakwood Senior Vice President of Government Relations and
Corporate Communications was also in attendance along with Oakwood
Dearborn’s Spiritual Support Volunteers, Betty Tamborino and Cecelia O’Kray
and their guests.
From Left to Right, Oakwood Dearborn Spiritual Support Volunteer Betty Tamborino, Oakwood Dearborn Spiritual
Support Volunteer Cecelia O’Kray, and their guests
Volunteer Vibe 2nd Quarter 2014
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Volunteer Vibe 2nd Quarter 2014
Page - 6 -
Oakwood-Southshore, Taylor and Wayne
(Not applicable at Oakwood-Dearborn)
Volunteer Vibe 2nd Quarter 2014
JASON LIN – Oakwood Hospital Dearborn
“I will graduate from Edsel Ford High School
and attend Wayne State University as a premed (biology major). My goal is to become a
physician and give back to the community.
I'm also a National Merit Scholar finalist.”
ZAINAB ALMUSAWI – Oakwood Hospital -Dearborn
“I attended Fordson High School and will be going to
the University of Michigan Ann Arbor in the fall.”
KELLY PETIT – Oakwood
Hospital – Taylor
“I am Kelly Pettit. I graduate
from Allen Park High School
this June and am going to
attend Henry Ford Community
College in the fall, where I will
be a member of the Honors
Program.”
Volunteer Vibe 2nd Quarter 2014
PRATEEK SHARMA – Oakwood Hospital Wayne
“I am graduating from Canton High School
(part of the Plymouth-Canton Education
Park). I will be attending the University of
Michigan--Ann Arbor this fall.”
NADA ABUSALAH – Oakwood HospitalDearborn
”I graduated Henry Ford Early College with an
associate’s degree in General Studies. I am
currently in the Physical Therapist Assistant
Program at Henry Ford Community College
and plan on going for Doctorates in Physical
Therapy at the University of Findlay in Ohio. I
love working with children so hopefully I want
to go into Pediatric PT.”
SONU PATEL – Oakwood Hospital Southshore
“I graduated from Oscar A Carlson High School and
will be attending Wayne State Honors College to
major in Biology as a premed student.”
Volunteer Vibe 2nd Quarter 2014
ZEINAB HOUJAIJ – Oakwood Hospital – Dearborn
“I'm graduating from Dearborn High School and I will
be attending Eastern Michigan University.”
MARIAM CHOKR – Oakwood Hospital – Dearborn
“I will be graduating from Star International Academy
and will be attending Wayne State University in the
fall.”
NADEEN FARHAT –Oakwood Hospital-Dearborn
“I graduated from Fordson High School and am
attending the University of Michigan, Dearborn.
MAWRA ABDELMAGUID –Oakwood Hospital Dearborn and The Center For Exceptional Families
“I graduated from Star International Academy and will
be attending Wayne State University.
Volunteer Vibe 2nd Quarter 2014
Congratulations to Oakwood Hospital – DEARBORN AND TAYLOR
Monday, June 09, 2014
The second of Oakwood’s four unannounced Joint Commission surveys
concluded on June 6. Read about the phenomenal results, shared by
Maureen D’Agostino, Oakwood’s senior vice president of Quality, Service
and Performance Excellence.

Our goal for this Joint Commission survey was to get no more than
15 direct citations with a stretch goal of 13. I am proud to report that
Oakwood Taylor received only 5 direct citations and 5 indirect
citations. Thanks to the OH-T team, the affiliated physical therapy
sites and Opi for your commitment to quality and safety.

Surveyors remarked several times about the great environment and
grounds at OH-T, and if they needed care, they would not hesitate
to come here for services.

Many thanks to Lee Ann Odom, division president, Oakwood
Hospital – Taylor, her leadership team and all the managers and
staff who welcomed the surveyors and told their story so well.

My personal thanks to Oakwood Director of Accreditation Gayla
Weaver and all the accreditation coordinators who made this
success possible. Also, special thanks to Rahul Jadia,
administratior, Physical Medicine & Rehab and his team, as well as
Accreditation Regulation Coordinator Vanessa Judge, who
oversees accreditation for the off-campus sites.

A final report is being prepared and we will share those specific
results once it is received.
Thank you for living the standards every day and, as the Joint Commission
survey team leader noted, “It looks like the competition is on at Oakwood
Healthcare!”
Maureen D'Agostino
Volunteer Vibe 2nd Quarter 2014
Oakwood Hospital – Dearborn had their site visit the
th
week of April 28 , 2014 and passed with flying colors!!!
Oakwood Hospital -Taylor is the second Oakwood
Hospital in the system to be visited and surveyed this
year. They have also had a successful assessment.