Betting on Older Adults: A Problem Gambling
Transcription
Betting on Older Adults: A Problem Gambling
Betting on Older Adults: A Problem Gambling Prevention Clinical Manual for Service Providers Angelique Lemay BSc, MSW, CPGC Evelyn Bakich RN, CPGC André Fontaine, BTh Centretown Community Health Centre Centre de santé communautaire du Centre-ville Funded by the Ontario Ministry of Health and Long-Term Care © Sault Area Hospital, St. Joseph’s Care Group, Centretown Community Health Centre, 2006 ALL RIGHTS RESERVED Editors: Lauren Walker and Michèle Baril Translation: Aubut and Associates Cover: Hatakanka Design Design: Carmen Misasi Design Aussi disponible en français. Permission granted to photocopy handouts. Table of Contents Preface Acknowledgements Introduction Chapter 1: Increasing Your Comfort Level .................................................................................................... 1 • Private Reflection ............................................................................................................................................................................ 2 • It’s Not So Easy .................................................................................................................................................................................. 3 Handout: • How Do I Respond? • Glossary ................................................................................................................................................................................................... 6 Chapter 2: Older Adults and Problem Gambling ....................................................................................... 9 • The Growing Older Adult Population ......................................................................................................................... 10 • Generational Differences ...................................................................................................................................................... 10 • Older Adults: Reasons for Concern ............................................................................................................................... 11 • Reasons Older Adults Gamble .......................................................................................................................................... 11 • Signs of Problem Gambling ................................................................................................................................................ 12 • Barriers to Older Adults Getting Help ......................................................................................................................... 13 • Diversity Within Diversity ...................................................................................................................................................... 13 Chapter 3: Developing a Skill Set ................................................................................................................. 17 • Public Awareness ......................................................................................................................................................................... 18 • Screening ........................................................................................................................................................................................... 19 Handouts: • Leisure Wellness Screening Questions • Windsor Problem Gambling Screen for Older Adults • E.I.G.H.T. Gambling Screen • Harm Reduction ............................................................................................................................................................................ 23 Handouts: • Seven Steps • Stage Related Changes of Older Adults and Gambling • Tips to Keep Gambling Fun • Gambling Diary • Testimonials Chapter 4: Transition to Retirement Lifestyle ............................................................................................ 33 • Planning for Retirement ......................................................................................................................................................... 34 Handouts: • Retirement Wellness Chart • Leisure Wellness Chart • Shifting Focus in the Life Cycle Chapter 5: Resources ........................................................................................................................................ 41 • Educational Resources • National Resources • Useful Web Sites References ....................................................................................................................................................... 47 Preface This manual was developed by the Ontario Resource Group on Problem Gambling and Older Adults 55+ as a resource for individuals, allied professionals, and service providers who work with older adults who have gambling problems as well as their families and significant others. The Ontario Ministry of Health and Long-term Care (MOHLTC) had identified gaps in problem gambling services targeting special populations such as older adults. In February 2000, the MOHLTC awarded funding to three sites in the Province of Ontario (Sister Margaret Smith Centre, Lifestyle Enrichment for Seniors (LESA) program, and the Sault Area Hospital Addictions Treatment Clinic) to develop three-year pilot programs for problem gambling outreach services specifically for older adults aged 55+ in their respective regions. Over the three-year period, the participating sites provided all components of treatment services including outreach services to the community, home-based counselling services, individual, couple, family and group therapy. As well, the three sites began developing prevention and treatment resources relevant to working with older adults experiencing gambling related problems and presented their findings at problem gambling conferences in North America. They have also collaborated with researchers in the area of older adults and problem gambling. In February 2003, the MOHLTC announced permanent funding for the three provincial sites and continued to support efforts to compile trends and data related to older adults and gambling, as well as to develop clinical resources to share with other provincial service providers. In March 2004, the three sites formed the Ontario Resource Group on Problem Gambling & Older Adults (55+). In May 2005, in partnership with the Responsible Gambling Council, the Resource Group released Betting on Older Adults: A Problem Gambling Awareness Kit. In the Fall 2005, the MOHLTC announced plans to financially support the three sites in the development of this Resource Kit in French as well as the development of Betting on Older Adults: A Problem Gambling Prevention Clinical Manual for Service Providers. More recently, the MOHLTC announced funding for six new agencies to provide specialized problem gambling treatment services to older adults. These agencies now form part of the Ontario Resource Group on Problem Gambling and Older Adults 55+. The Resource Group’s goal is to 1) provide all components of service and develop additional resources relevant to working with older adults experiencing gambling-related problems; 2) articulate program-level and system-level strategies to enhance problem gambling services for older adults; and, 3) develop guidelines, recommendations, and standards for services provided to older adults that support best practice, enhance access, remove barriers, and increase the likelihood of positive outcomes for this population. Acknowledgements We would like to acknowledge the many individuals and organizations that have supported us over the past six years as we have developed and provided services for older adults with gambling problems. We thank Leslie Coleman, Paula Rupert, Raimo Viitala, Nancy Black and Betty MacGregor for generously providing their time, support and information from the very beginning. We are grateful to Judith GlynWilliams from the Ontario Problem Gambling Research Centre for the invaluable research resources she has provided. Staff at the Responsible Gambling Council have made many contributions through their partnerships and support. As we developed this manual, Erin Pollard, Karen McKinley and Celine Leipins have helped us stay on track with their excellent organizational and technical skills! We are indebted to the older adults who graciously and courageously shared their stories so they could help us and others learn. Finally, to Vicente Gannam, who has always championed and supported our work as individuals, agencies and as a provincial resource group, we extend much gratitude and appreciation. He has helped us to form a great provincial team to provide services and resources to the province of Ontario. It has been our pleasure to work with all of you. Regards, Angelique Lemay, Sault Area Hospital Addictions Treatment Clinic, Sault Ste. Marie, Ontario Evelyn Bakich, Sister Margaret Smith Centre, St. Joseph’s Care Group, Thunder Bay, Ontario André Fontaine, Lifestyle Enrichment for Senior Adults, Centretown Community Health Centre, Ottawa, Ontario ONTARIO RESOURCE GROUP ON PROBLEM GAMBLING AND OLDER ADULTS 55+ The Ontario Resource Group is composed of representation from each of the sites currently mandated by MOHLTC to provide problem gambling services for older adults. These specialized programs develop and share clinical resources, participate in current research initiatives, and provide data related to gambling and problem gambling behaviour among older adults. The goals of this group are to: • provide all components of service as well as developing resources relevant to working with older adults experiencing gambling related problems; • articulate program-level and system-level strategies to enhance problem gambling services for older adults; • develop guidelines, recommendations, and standards for services provided for older adults that will: • support best practices • enhance access • remove barriers • increase the likelihood of a positive outcome for older adults. Introduction This manual is intended as a resource for individuals, allied professionals and service providers who work with older adults who have gambling problems, their families and significant others. This project builds upon the development of specialized resource materials aimed at primary and secondary problem gambling prevention among older adults. Few resources exist for this age category and given the increased participation of older adults in gaming activities, such specialized prevention and awareness resources are critically needed. Research has shown a dramatic increase in the proportion of people over the age of 65 who gamble (National Opinion Research Centre, 1998; Social Gaming Survey, 1993). Statistics Canada indicates that the number of seniors in this country will double by 2026. As this segment of the population increases, it is expected that the number of seniors who have gambling problems will rise accordingly. Hence, there is a concomitant need for an increase and specialization of services to meet the needs of this population. Studies have shown that although older adults are often the target population for services, they are rarely reached. Furthermore, older adults and the elderly do not generally seek out services; therefore it is important that service providers be both flexible and mobile and take the services to the neighbourhoods and to the home.1 In Setting the Course: A Framework for Integrating Addiction Treatment Services in Ontario,2 the Ontario Substance Abuse Bureau set out directions for improving delivery of services. Early intervention is key: older adults are often not identified until their addiction is well advanced, their health and relationships have suffered and treatment is more difficult. Frequently signs of addiction in this population are misdiagnosed as symptoms of depression, mental illness, aging or other physical and emotional problems. To ensure early identification and referral for treatment, the Bureau indicates that addiction agencies need to help other health and social service agencies (e.g., mental health agencies, community health centres, counselling centres and primary care providers) to develop the skills required to detect early signs of addiction and make appropriate referrals. Prevention efforts, however, cannot be focused solely on service providers. Programs are most effective when the entire community is involved in the prevention effort. Studies have shown there is a significant difference between the effects of problem gambling on seniors and that of other segments of the population. Therefore, a prevention program that is based on the unique nature of gambling and gambling-related problems among seniors would have the best possibility of success.3 The Problem Gambling Research Group at the University of Windsor has concluded that prevention efforts must eliminate the emphasis on problem gambling and instead provide general information on gambling with a focus on how to gamble safely and include personal interest stories about people who gamble and those who have experienced problems. In addition, a range of materials and educational aids must be developed for the community-at-large, which includes doctors, lawyers, community health providers, financial experts, social service providers and the media, to increase awareness of the issues related to responsible gambling and problem gambling. This manual and Betting on Older Adults: A Problem Gambling Awareness Kit both provide additional support to service providers who work in the area of problem gambling prevention with this special population group. 1 Weiner, M.B., A.J. Brock, and A.M. Snadowsky. 1987. Working with the Aged: Practical Approaches in the Institution and Community. 2nd. ed. Englewood Cliffs, N.J.: Prentice-Hall. 2 Setting the Course: A Framework for Integrating Addiction Treatment Services in Ontario. Toronto: Ontario Substance Abuse Bureau, 1999. 3 Govoni, R., R. Frisch & D. Johnson, 2001. A Community Effort: Ideas to Action. Understanding and Preventing Problem Gambling in Seniors. A Final Report. University of Windsor: Problem Gambling Research Group. This manual aims to: • Increase your comfort level about older adults and problem gambling prevention; • Increase your knowledge about the relationship between older adults and problem gambling; • Enhance your skill set to better communicate with older adults who gamble; • Increase your knowledge about retirement wellness and balanced living for persons 55+. 1 Chapter 1 Increasing Your Comfort Level The goal of this chapter is to increase your comfort level when talking to older adults about problem gambling prevention. It is always helpful to explore our existing preconceptions that we may have in order to be able to provide clients and consumers with a non-judgmental approach to prevention and early intervention. This chapter provides exercises that can be done on your own or as team that will help you to examine personal values and beliefs as well as organizational systems-level values and beliefs. • Private Reflection Exercise • It’s Not So Easy Exercise • How Do I Respond? Handout • Glossary of Terms Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 2 Private Reflection This reflection can be done individually or in a group setting, as well as a warm up exercise for presentations depending on the group you are working with. Suggested instructions: a) Sit comfortably in a chair and close your eyes. You will not be asked to say anything out loud during this exercise. Your thoughts and reaction to the reflection are private. Your comments are welcome and encouraged at the end the exercise, but not required. b) I am going to say some words related to gambling and ask some questions. I will allow for periods of silence to allow you to reflect on the area. c) See what response you have to the words and questions. Are you surprised by any of your responses? What did this exercise bring up for you? Are there areas that you want/need to explore further to inform your work with older adults and problem gambling? • What do you think of when you hear the words, “gambling,”“money,”“work,” “success,” or “fun”? • Where did you first learn about money? How old were you? • Did you have an allowance? Was it fixed or flexible? • Who handled the money in your house? • Who handles the money in your house today? Is it the same as in childhood? If so, why or why not? • What is your first memory of learning about gambling? • Who taught you how to gamble? • What gambling do you do? • When did you start? Have you ever won anything? • If you don’t gamble, why? • What does “aging” mean to you? Getting older? • What do you think of when you hear the word older adults? Seniors? Aging baby boomers? • What does the phrase “retired people” mean to you? • What does success look like? • What is financial security for you? • What or who comes to mind when you hear the term “problem gambler”? • What is your belief about borrowing money? • Do you ever not repay a debt? Why? Why not? • What does the word “poor” mean to you? • What do you think of when you hear the word “winner”? • What do you think when you hear the word “loser”? Increasing Your Comfort Level Chapter 1 3 It’s Not So Easy This exercise is designed so that it may be completed individually or in a group setting. Suggested Instructions: 1) Read each scenario and the corresponding questions. 2) Consider the issues and problems that present themselves. 3) Contemplate and formulate your options. 4) Ask yourself, what reaction you had to the scenario? Professionally or personally? 5) Recognize that these are common scenarios involving people experiencing gambling related difficulties. Recognize it’s not so easy to come up with quick solutions. SCENARIO 1 Your father, age 62, a gambler, and his girlfriend own a house together. He has not paid his share of expenses for several months, despite working full-time. You are afraid he and his girlfriend will lose the home if you don’t cover his share of the expenses. W ha ou do? Do you ‘bail out’ your father and assume his share of the expenses? hatt do yyou SCENARIO 2 Your sixteen year-old grandson is a gambler like his father. His mother (your daughter) has just been diagnosed with breast cancer and you know she is under great stress. Your grandson tells you that his father refuses to pay his gambling debts from playing poker. He says that he’s afraid to go to school because he will be beat up. ou do? Do you refrain from telling your daughter and pay off your grandson’s W ha hatt do yyou debts? SCENARIO 3 Your brother, age 56, a gambler, doesn’t pay his share of the money he, your sister and you agreed to give your elderly parents to enable them to remain in the family home. W ha ou do? Do you and your sister assume your brother’s share of the hatt do yyou commitment? SCENARIO 4 Your parents have borrowed money from a payday loan company and used your father’s car as collateral. Your mother has lost all the money gambling and if she doesn’t repay the debt today, your dad will lose his vehicle. W ha ou do? Do you give your mother the money to cover the debt? Do you give hatt do yyou your dad the money? Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 4 SCENARIO 5 Your husband, a gambler, has been contributing less and less each month to your household expenses, and now you are about to be evicted for non-payment of rent. Your friends tell you to leave him, but you know you cannot afford your own apartment and meet other expenses on your income. The little your husband gives you each month helps keep you afloat. W ha ou do? Do you take out a personal loan and then get a job to pay it back so hatt do yyou you can remain in your apartment. Do you leave him? SCENARIO 6 You’re working with an older adult who is constantly struggling to pay her monthly expenses. In fact, she hasn’t paid her rent for the last two months. This is confusing to you because you know that she has enough money coming in each month and should be able to cover expenses and then some. You know that she likes to go to the casino several times a week. W ha ou do? Do you confront her about her gambling? Do you ask about her hatt do yyou finances? SCENARIO 7 You’re working with an older adult, experiencing depression, whose husband recently died. She has received a sizeable life insurance policy from her husband’s death. During one of your home visits, she tells you that she has decided that she is going to spend $5,000.00 a month gambling until all the money is gone. She tells you that she knows going to the casino is a place for her to escape from her painful grief over the loss of her husband and she doesn’t care if she gambles away all the money. W ha ou do? Is this a problem? hatt do yyou Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #1 How Do I Respond? • Be supportive and caring. • Remember that no one has the ability to make another person change. You can only provide encouragement and allow people to proceed at their own pace. • Respect that people ultimately decide when and how to deal with their problem. • Let the individual know that help is available and offer/outline options such as Gambler’s Anonymous, Credit Counselling, individual/family or group counselling. The Ontario Problem Gambling Helpline can provide you with information about problem gambling treatment services for older adults. Call 1-888-2303505 -toll-free, confidential, anonymous, open 24 hours. • Be aware of the possibility of depression or other mental health concerns, and encourage clients to talk to their doctors or get help at another helping agency, including Crisis Intervention/Response. • Do not ‘bail out’ the person who is having gambling problems. Sometimes, we try to help by offering money to pay bills and other debts. However, sometimes the person uses this money to gamble to try to win back their losses. Instead, you can help by arranging for transportation to counselling or a GA meeting, or providing direction to local food banks. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 6 Glossary This glossary defines some common terms used in relation to gambling and to older adults with gambling-related problems. Ageism: Prejudice or discrimination against people because of their age. Bailout: Money given to a gambler that allows them to pay debts without suffering the negative consequences. Chasing: The attempt by a gambler to make up previous losses through additional gambling, a common symptom of a problem gambler. Chasing often involves making larger bets and/or taking greater risks. Gamblers Anonymous (GA): An international network of self-help groups for people attempting to recover from problem gambling. Gamblers Anonymous is a 12-step abstinence based program modelled after Alcoholics Anonymous. Local chapters provide fellowship in which people share their experiences, support, and hope in order to stop gambling. Gambling: Gambling involves risking something of value in a situation where the outcome is determined by chance. Once a bet has been placed, it is irreversible. Types of gambling include: casino games, bingo, Keno, slot machines, lottery tickets, scratch or nevada pull-tab tickets, games such as Tambala, stock market speculating and sweepstakes. Gambling also involves betting on card games, mahjong, dominoes, horses or other sports, as well as games of skill such as golf or pool. Gambling to Escape: Gambling provides relief from loneliness, boredom, pain, anxiety, and other uncomfortable emotions. Harm Reduction: An approach that focuses on reducing the risks and harms associated with problem gambling. In using the harm reduction approach, we work with the older adult to achieve practical short-term improvements in different aspects of their life and to reduce the harm. Homophobia: Irrational fear, hatred, prejudices or negative attitudes toward homosexuality and people who are gay or lesbian, bisexual, transgendered, transsexual, queer, two spirited, men who have sex with men (MSM), and women who have sex with women, (WSW). Leisure Wellness: A time when we are free to do what we choose to do. A state of being when we experience personal satisfaction, an enriched sense of selfworth, an inner calm, and the joy of recreation. Loss of Interest in Routine: The older adult has lost interest in activities that they previously enjoyed. These activities have been replaced by gambling. Problem Gambling is not just about losing money. Gambling can affect a person’s whole life. Gambling becomes a problem when it interferes with normal activities and responsibilities, threatens mental or physical health, causes financial loss, damages a reputation or causes problems with family and friends. Increasing Your Comfort Level Chapter 1 7 Problem Gambling Risk Continuum: Involvement in gambling can be represented on a continuum from occasional or social gambling to turbulent or problem gambling. The more involved the older adult becomes in gambling activities and risk behaviours, the higher the level of risk for developing a gambling problem. LEVEL OF RISK STAGE L o w RRisk isk Social M isk Moo d e rraa t e RRisk Solo Habitual Secretive High RRisk isk Enchanted ‘Stage-Related Changes of Older Adults and Gambling‘ is discussed in Chapter Three Low Risk: Older adults in this category do not experience problems, but it is possible for them to move along the continuum to moderate risk if they continue to be exposed to low-risk behaviours. Examples of risk behaviours include: persistently betting more and more money, spending more time in gambling activities, using gambling to cope with stress or sadness, and choosing gambling over other social activities and responsibilities. Moderate to High Risk: The likelihood of older adults developing a gambling problem increases for those in the moderate-risk category and is greatest among those in the high-risk category. Older adults in these areas continue to practice risk behaviours as well as experience a distorted thought process. Examples of faulty thinking include the mistaken belief that they can control the outcome of games with strategies or that luck or lucky items can influence their success. 4 Racism: Prejudice or discrimination against people because of their race, culture, religion, ethnicity, and colour of skin. Sexism: Prejudice or discrimination against people because of their gender. 4 Ontario Problem Gambling Research Centre, “Problem Gambling Framework,” at: http:// www.gamblingresearch.org/contentdetail.sz?cid=2007&pageid=284 and Women’s Information Referral Exchange Inc. Turbulent 9 Chapter 2 Older Adults and Problem Gambling The goal of this chapter is to increase your knowledge about older adults and problem gambling. There are six areas of focus: • The Growing Older Adult Population • Generational Differences • Older Adults: Reasons for Concern • Signs of Problem Gambling • Barriers to Older Adults Getting Help • Diversity Within Diversity Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 10 The Growing Older Adult Population • • • • • • There are more than 2.2 million Ontarians ages 55 and over; Between 1996 and 2016, there will be an increase of 38% in the number of people age 55 and over; Older adults are more active and affluent, and live longer than older adults in the past; 1 in 8 Canadians is 65 years or older; Average adult age 65+ has 7.7 free hour/day; Gambling Anonymous membership is increasing in age. 5 Generational Differences Drawing from a study conducted by the National Endowment for Financial Education this section examines differences in values and beliefs between two generations. It is important to note that, as a result of both familial and societal influences the diversity among adults over the age of 55 is broader than ever before. Many life attitudes may be shared between these two generations and it is important to recognize “diversity within diversity” both in sub-groups of older adults and on an individual level. A more detailed analysis of the diversity within diversity of the older adult population is provided later in this chapter. THE SILENT GENERATION: BORN BEFORE 1946 Members of the “Silent Generation” are more likely to be compliant, deeply rooted in a strong work ethic, and accepting of a lifelong career of relative sameness. This group is less inclined to ask for, and more resistant to, financial help and is learning to live on limited resources in retirement. The oldest female members of this generation often have less knowledge about managing money. Having held a lifelong belief in the adage “work hard, get ahead” this generation is often split between those who desire to continue working in their later years and those who believe that retirement is their due. Members of this generation expect leisure in retirement but have limited experience in developing leisure activities. Although a majority of members were raised with the belief that marriage is a long-term commitment, there has been an increase in divorce rates among this group. This generation doesn’t particularly embrace “personal growth” as important to one’s life. They are not accustomed to relying on therapists or counsellors to help them “fix” aspects of their lives, however, they do tend to trust “experts” such as their doctors. BABY BOOMER GENERATION: BORN 1946–1964 Described as the “noisy” generation, Baby Boomers challenged conventions and mocked the “establishment” in a dramatic and visible manner. Now members of the “establishment”, Boomers are more financially savvy, yet they are also burdened with more debt than were their parents. This generation has many more complex financial choices to make and must be more self-reliant for financial security than the previous generation. Their status as the “sandwich generation” may require them to assist aging parents financially. 5 Problem Gamblers: Seniors Specialty,” Toronto: Centre for Addiction and Mental Health, at: http://www.camh.net/ Care_Treatment/Program_Descriptions/Problem_Gambling/problem_gambling_seniors.html [accessed 9 March 2006]. Older Adults and Problem Gambling Chapter 2 11 In work matters, Boomers have little faith in company stability and have much less corporate loyalty than did the Silent Generation. Many have created second careers or are self-employed. Boomers seek “meaning” in their work. They expect – and often desire – to work well beyond traditional retirement age. Because they do not take time to plan for leisure time, many Boomers experience leisure only in short bursts. With aging parents, members of this generation are beginning to consider their own mortality and taking steps to maintain their physical health. Stress associated with career pressures, high debts loads and family issues is affecting their health. Boomers place a high priority on home life but feel its quality is often compromised. They are introspective about their lives and want to experience personal growth. However, this generation believes they were entitled to a better world and have paid for it and are now reaping the results of their spending habits. Divorce, unemployment, mid-life health issues and death of family members are frequent problems. Older Adults: Reasons for Concern The Centre for Addiction and Mental Health indicates that gambling has become the new pastime of the 21st century, especially among older adults. As a result of increased access, social acceptance and disposable time and money, increasing numbers of older adults are gambling and form a significant market for the gaming industry. Gaming operations often design special incentives such as promotions, cheap transportation and free lunches for this target group.6 University of Windsor research indicates that older adults who become addicted to gambling are using it as a way to escape loneliness, depression, boredom and loss. More than 92% of seniors in the study who scored in the pathological gambling range, reported childhood trauma – with a history of neglect, abuse or abandonment coupled with past dissociate reactions. The study further reports that men and women over the age of 60, who are at any risk for problem gambling, provide more reasons for gambling than do those who are not at risk. This group is also more likely to gamble for excitement and to escape unpleasant feelings.7 Reasons Older Adults Gamble The consequences for those older adults who do develop gambling problems are often far more devastating than for other age groups. As McNeilly (1999) points out, the real tragedy is that they “aren’t going to be able to get that income back.”8 Furthermore, Fowler (1997) states that gambling “is an increasing problem for older adults with a shortened rate of time (1–3 years) for ‘escape’ gamblers to reach a crisis stage in gambling.” 6 Problem Gambling Project: Promoting Community Awareness of Problem Gambling Resource Package. Older Adults and Gambling. Toronto: Centre for Addiction and Mental Health, 2001. 7 Mandal, V. “Seniors Gamble to Beat Loneliness, Study Shows,” The Sault Star, 19 Feb. 2004. 8 McNeilly, D., 1999. “Late Life Gambling: The Attitudes and Behaviors of Older Adults.” Omaha: University of Nebraska, Nebraska Medical Center. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 12 Older adults are often dependent on a fixed and modest monthly income. As Robert Williams points out, “even though the expenditures of older problem gamblers tend to be lower than other age groups, it is important to note that their experienced guilt tends to be much higher.”9 Signs of Problem Gambling Non-Problem Gambler: Problem Gambler:10 Win money Exciting fun Exciting fun Win money To socialize To be around others, decrease isolation To socialize To be around others, decrease isolation Other Forget about problems Problem gambling is often called the “invisible addiction.” For family members, friends, and service providers who do come to realize that there is something wrong in the older adult’s life, they may be unaware how serious the problem is. Realization of the problem can be sudden and unexpected. Some of the warning signs of problem gambling among older adults that may arise are: • MONEY ISSUES • The older adult has less money available for outings with friends and family, buying gifts for grandchildren, or to meet their basic financial needs. • The older adult may have many unexplained unpaid bills, i.e.: hydro, rent/mortgage, house and car insurance. • The older adult may be constantly receiving phone calls from collection agencies, and subsequently not answering their phone. • The older adult may have money missing in their bank account; they have cashed in their RRSPs and life insurance. • The older adult may have valuables disappearing. • The older adult is asking to borrow money and focuses only on money issues. • BEHAVIOURAL ISSUES • The older adult may slowly withdraw from family or social events, i.e.: not going to their regular “bridge game night,” or not attending their grandchild’s school concert. • The older adult may begin to neglect their daily household duties and personal needs. • The older adult may have disappeared for many hours at a time. • The older adult may shift all their interest on gambling activities. • The older adult may have a change of eating and sleeping habits. • The older adult may have a decline in physical and emotional health. • RELATIONSHIP ISSUES • The older adult may decrease contact with family and friends except to ask for money. • The older adult may seem more depressed to family members and friends. • The older adult may always appear to be very busy. • The older adult may be secretive about their whereabouts and their daily activities, as well as avoid answering any uncomfortable questions. 9 Robert Williams, PhD, C. Psych, e-mail correspondence with author, 2006. Weibe, J. et al., 2004. “Gambling and Problem Gambling Among Older Adults in Ontario.” 10 Older Adults and Problem Gambling Chapter 2 13 • The older adult may seem to be always on edge, defensive and often reactive towards family and friends. Barriers to Older Adults Getting Help Six barriers have been identified that prevent older adults from accessing office-based problem gambling services11: 1. Transportation issues; 2. Psychological health issues (e.g., depression, and isolation); 3. Physiological health issues: (e.g., mobility limitations acute/chronic conditions); 4. Cultural practices and/or religious beliefs (e.g., perspectives on money); 5. Comfort issues (e.g., time required to travel to services, difficulty sitting in office chairs); 6. Lack of independent living (lack of privacy, use of vehicle). Diversity Within Diversity This section highlights specific segments of the older adult population: impoverished groups; ethno-cultural groups; Gay/Lesbian/Bisexual/Transgender groups; older women; and Aboriginal people. IMPOVERISHED GROUPS • Poverty is often well hidden in Canadian communities. Marginalization, exclusion, discrimination, disapproval, and shame strain a person’s physical and mental health. • Poverty is especially prevalent among people who live alone, especially women. • When employment stops, income falls, and many things are no longer affordable. • Inadequate or non-indexed pensions, inflation, or the death of a spouse/partner can cause financial hardship. • Some older adults begin to gamble in hopes of winning a jackpot. Debt incurred through credit or loans from family/friends, or loan sharks creates more financial problems. ETHNO-CULTURAL GROUPS • 11 While working with ethno-cultural groups, it is important to “consider factors such as the “individual’s experience of oppression/discrimination, immigration status and experience, degree and effects of acculturation, language and communication skills and patterns, education/socioeconomic status, religion, age, gender, and family structure.”12 Lemay, A. 2002. Problem Gambling and Older Adults: Results of Three Pilot Projects in Ontario. Toronto: Responsible Gambling Council. Available at: responsiblegambling.org/newslink. 12 Van Wormer, K. and D.R. Davis, 2003. “Addiction Treatment: A Strengths Perspective. Pacific Grove, California: Brooks/Cole Thomson Learning Inc. p. 313. 13 Ibid. p. 315. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 14 • It is important to determine “cultural-specific information such as attitudes and values, how the problem is defined and identified, and cultural ways of seeking help.”13 • Although people around the world share universal views about aging, there are certain cultural variations in attitudes ranging from positive to negative.”14 • “Many [older adults] live with or are cared for by adult children, who may be approaching retirement themselves. Other caregivers may include grandchildren or other relatives. Although extended families are a source of support, the close contact can also spark new problems deriving from old family conflicts. There often exist wide cultural gaps … These gaps can be a source of stress and conflict.”15 • It is important for professionals working in the field of problem gambling to “rethink their conceptualization of problem gambling in terms of the various subgroups within the population at large, and not just the dominant culture.”16 • In their resource kit New Beginnings: Problem Gambling Awareness for Newcomers in Ethno-Cultural Communities (2005), COSTI Immigration Services and the Responsible Gambling Council reports that newcomers to Canada have an increased risk of developing a problem as a result of the various challenges they face upon their arrival. They may perceive gambling as an attractive solution to their financial problems. At the same time newcomers may not have access to the information they need to understand the games (low probability rates of winning, for example). GAY, LESBIAN, BISEXUAL AND TRANSGENDER (GLBT) GROUPS • “… most treatment centers do not address the special needs of the gay and lesbian populations. …While many older gay people are open about their sexuality, a large number have been in the closet for many years. They often keep their sexual orientation secret, because they feel vulnerable and fear discrimination, abuse, or social condemnation.”17 • “As people were growing up in the 1930s ... society clearly said gay and lesbian people should not exist. If people were gay or lesbian, they were not supposed to act on their feelings. Many people who were lesbian, gay, or transgendered internalized these societal feelings throughout the decades, leading to psychological conflict and psychological stress.”18 • Fears of discrimination, abuse, social condemnation, and homophobia may lead GLBT older adults to seek excitement, power, control, and escape through gambling. • Unfortunately, the mental health and substance abuse fields have in the past been rife with myths and misconceptions about gay, lesbian and bisexual people. Thus, although lesbian, gay and bisexual people are frequent consumers of these services, they are not always well and effectively served in many mental health and substance abuse programs. Social workers [need to] understand that practice is informed by a combination of knowledge, attitude and skill.19 14 Baker, F.M. and J. Takeshita, 2001. “The Ethnic Minority Elderly,” in W.S. Tseng and J. Streltzer (eds.), Culture and Psychotherapy: A Guide to Clinical Practice. Washington: American Psychiatric Press, Inc. 15 Ibid. 16 Mark and Lesieur, 1992, as cited in van Wormer & Davis 2003, p. 561. 17 Lesbian, Gay, Bisexual and Transgender (LGBT) Older Adults: Alcohol Dependence and Misuse Among Older Gay and Lesbian People at: www.agingincanada.ca/lgbt_older_adults.htm [accessed 6 March 2006]. 18 Ibid. 19 Appleby, G.A. and J.W. Anastas, 1998. “Not Just a Passing Phase: Social Work with Gay, Lesbian, and Bisexual People. New York: Columbia University Press, p. 299. Older Adults and Problem Gambling Chapter 2 15 • “Until recently, old gays and lesbians have been invisible in the literature...This invisibility of gays and lesbians in gerontology is striking since it is estimated that there are 3.5 million gay men and lesbians over 60 in the United States [alone]. … [they] face many structural obstacles to achieving an optimal adaptation at the end of the life course.”20 OLDER WOMEN • “Gambling provides fun, excitement, and a way to pass the time and forget worries, as well as the opportunity of winning money. Casinos appeal to women and older women in particular, because they offer friendly service and a safe environment where one feels comfortable going alone.”21 • The National Advisory Council on Aging indicates that women living alone are especially vulnerable.22 • In a study of the link between caregiving responsibilities and compulsive gambling, Schull indicates that many older women begin gambling as a means of reducing the social isolation they feel. However, as the problem progresses, most women gamble alone and further increase their isolation. Ironically, while gambling may start as a way to assert autonomy, it eventually leads to increased loss of self.”23 • “Many women gamble in search of a way to numb emotions, shut out the world, and orchestrate a time out.”24 ABORIGINAL PEOPLE • In her prevalence study, Dreamchaser: Alberta Aboriginal Adult Gambling, Darlene Auger states that 24% of Aboriginal problem gamblers are residential school survivors. Findings suggest that problem gamblers have a lower level of education and income however probable pathological gamblers had a higher income and were more likely to live on a reserve. Reasons for gambling included to win, to get out of the house, to forget problems and to be alone.25 • In 1994 the National Advisory Council on Aging26 in Writings in Gerontology Aboriginal Senior Issues (March 1994) indicated that Aboriginal people suffer from many more health-related problems than does the general population because of inadequate nutrition, sub-standard living conditions and low levels of education and poverty. They further stated the elderly Aboriginal people often experience double alienation. Not only are they outside the mainstream institutional structure, they are increasingly marginalized by their own changing communities as a result of extensive social and political change. Finally, the Council reports that access to leisure and other non-work activities is also problematic for older aboriginal people. Several studies have found 20 Ibid., p. 246. Brown, S. and L. Coventry, 1997. “Queen of Hearts: The Needs of Women with Gambling Problems.” Melbourne: Financial and Consumers Rights Council. 22 Expressions, Spring 2000. Ottawa: National Advisory Council on Aging. 23 Schull, N.D. 2002. “Escape Mechanism: Women, Caregiving, and Compulsive Machine Gambling,” Working Paper No. 41. Berkeley: University of California, Center for Working Families. 24 Boughton, R. and J. Brewster, 2002. Voices of Women Who Gamble in Ontario: A Survey of Women’s Gambling, Barriers to Treatment, and Treatment Service Needs. Toronto: Ontario Problem Gambling Research Centre. 25 Auger, D., 2000. Dreamchaser: Alberta Aboriginal Adult Gambling. Prevalence Study. Edmonton: Nechi Training Research and Health Promotion Institute. 26 Writings in Gerontology (15) 1994. “Aboriginal Seniors’ Issues. Ottawa: National Advisory Council on Aging. 21 Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 16 that nearly half the senior native population almost never leaves home for more than one hour a day. • Health Canada has reported that, “in 2000, life expectancy at birth for the Registered Indian population was estimated at 68.9 years for males and 76.6 years for females. This reflects differences of 7.4 years and 5.2 years, respectively, from the Canadian population’s life expectancies.”27 • In a 2000 study titled “Aboriginal Population: Gambling, and Grief,” the Ontario Federation of Indian Friendship Centres found that those who were identified as problem or pathological gamblers had grief scores of 41% and 45% respectively. • Piotrowski and Lemay indicate that there is a link between cultural loss and [substance] dependence or addiction. They indicate that unreconciled losses in the Aboriginal Canadian experience include, but are not limited to, loss of land, language, spirituality, sense of belonging, autonomy, rights, self-sufficiency, traditional social structure, connection to land, culture and tradition, identity, sovereignty, history, control, cultural pride, community, trust, and loss of life.28 27 A Statistical Profile on the Health of First Nations in Canada for the Year 2000. Ottawa: Health Canada. 2000, at: http:// www.hc-sc.gc.ca/fnih-spni/pubs/gen/stats_profil_e.html [accessed 6 March 2006]. 28 Piotrowski, L. and A. Lemay, 2004. “The Reconciliation ModelÓ: A New Treatment Approach for the Native Community.” Child and Family. Journal of the Notre Dame Child and Family Institute, Vol. 7, no. 3 (Fall 2004), pp. 5– 14. 17 Chapter 3 Developing a Skill Set The goal of this chapter is to provide service providers with creative resources, older adult specific screening tools and strategies for addressing and facilitating referrals to address gambling related problems with their clients. This chapter focuses on three areas: • Public Awareness • Screening • Harm Reduction Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 18 Public Awareness With the growth of the gambling industry in Canada, service providers began to develop and provide prevention education to older adults. Initial problem gambling prevention education was developed based on existing substance abuse models. However, this approach was not effective in reaching the targeted population. Education and public awareness programs are vital in addressing problem gambling among older adults. A 2001 study, Project Weathervane, found that 65% of older adults had never heard of the term “responsible gambling.” The study further found that among those who reported to gamble responsibly, most were unable to clearly define the term in response to an openended question. Upon reviewing their approach, service providers identified three major barriers to be considered when developing effective public awareness programs: BARRIERS TO SUCCESSFUL PROBLEM GAMBLING PREVENTION EDUCATION WITH OLDER ADULTS: · S tigma: To address their problem with gambling, older adults must inevitably discuss their financial issues openly with service providers. This can be a tremendous barrier for members of a generation unaccustomed to discussing money issues in “public.” · Focus on pr oblem and tr ea tmen problem trea eatmen tmentt : Early materials aimed at older adults emphasized the problems related to gambling, however, the target population was not receptive to this angle. · Institutional rresistanc esistanc e: Many institutions that serve the older adult population are esistance: frequently unaware of problem gambling issues or they underestimate the impact of the problem. Banks and other businesses, for example, can be reluctant to help promote awareness by distributing prevention material in their public places. Similarly, members of the medical community are hesitant to address such issues with clients who may present with early symptoms of an addiction. lder A dults: A P ambling These lessons led to the development of B etting on O Older Adults: Prr oblem G Gambling eness KKit it areness it, which is designed for use by community service providers and allied A war professionals as a primary prevention tool to educate older adults about responsible and problem gambling. The kit contains four areas of educational focus: 1. Misconceptions of problem gambling and older adults 2. Warning signs of problem gambling for older adults 3. Realistic expectation of winning and losing 4. Where to go for help if experiencing problems Comment from a service provider Betting on Older Adults has proven effective in using the kit for first time with older adults: increasing awareness of low-risk gambling and warning signs of a problem. The kit includes a “I did my first Bingo presentation yesterday and it was video on problem gambling prevention, a awesome. You have created an amazing resource and I am facilitator’s guide and the interactive Bingo© thrilled to be able to use it in the community. We had a great and Gamble Scramble© games. It teaches discussion prior to the game and the game itself was a big hit. service providers how to engage people in There was lots of laughter but at the end, everyone said that non-threatening and non-judgmental they learned a lot. I used the game the way it is discussion, a particular challenge with the older presented in the kit and it worked beautifully. adult population. Finally, the kit can be adapted I can’t wait for the next one.” to meet the needs of various groups or populations. Developing a Skill Set Chapter 3 19 Screening Signs that older adults may be at a low to moderate risk for developing gambling problems are often not immediately recognized by family members or service providers. Service providers must feel comfortable discussing the topic of responsible and problem gambling and possess the tools and resources necessary to engage older adults in such discussion. Three effective tools are available as handouts. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #1 LEISURE WELLNESS SCREENING QUESTIONS If you think an older adult may be experience gambling related difficulties, you may want to start a conversation by asking the following questions: 1. What do you do for fun? 2. What do you do to relax and wind down? 3. What do you do for social activities? 4. How do you spend your leisure time? 5. What types of gambling do you do? (Note: you may need to list all types of gambling, as some individuals don’t see activities such as bingo as gambling). 6. How many times a week do you gamble? (Note: explore all activities including lottery tickets, Nevada tickets, bingo and casino). 7. Do you ever go to the casino or other gambling locations? 8. How much time do you spend on these activities? 9. How much money to you allocate to gambling? Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #2 THE WINDSOR PROBLEM GAMBLING SCREEN FOR OLDER ADULTS The answers to the above questions may lead you to determine that you need more information. Although it has not yet been validated,29 The Windsor Problem Gambling Screen provides a well-researched structure for more indepth discussion and exploration of your client’s gambling behaviour. 1. Since you started gambling, have you felt more depressed, either after gambling or in general? 2. Does gambling give you a sense of excitement or a ‘high,’ which makes you feel more alive? 3. When you lose money gambling do you return to try and win it back? 4. Have you ever been surprised by the amount of time that has passed when you’ve finished gambling? 5. Have you ever spent more money than planned when gambling? 6. Have you ever hidden your gambling activities, for example, where you were or how much you won or lost? 7. Each time you go gambling, do you believe that you could win big? 8. When you’re feeling “bad” does gambling make you feel better? 9. Has gambling filled a void in your life and helped you feel less lonely? 1 29 The Windsor Screen was developed by Frisch and Govoni. A research project is planned to validate the screen in clinical and community samples of older adults. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #3 “E.I.G.H.T.” Gambling Screen 30 The results of an in-depth discussion with your client may lead you to determine that you need to administer a screening tool to ascertain the level of problematic gambling. The Early Intervention Gambling Health Test (E.I.G.H.T.) Screen will assist you in determining next steps. “E.I.G.H.T.” GAMBLING SCREEN SCORING GUIDE: To help us to check your gambling behaviour, please answer the questions below as truthfully as you are able from your own experience. If you answer yes to 4 or more questions gambling may be causing you problems in your life. 1. Sometimes I’ve felt depressed or anxious after a session of gambling. Y es es, that’s true. tion: A ppr opr ppropr oprii aatt e In Intt er ervv en ention: • Determine level of clients’ concern about their gambling. If there is concern, make a referral to a problem gambling counsellor. If there is little or no concern, offer information on responsible gambling tips and signs of problem gambling. • Frame gambling as a health issue to reduce resistance. “Planting the seed” as a possible health matter may prevent progression of gambling behaviour even if help is refused at this time. • Offer support and normalize reaching out for help. Feelings of guilt and shame can prevent people from discussing their problem with others. N o , I haven’t. 2. Sometimes I’ve felt guilty about the way I gamble. Y es es, that’s so. N o , that isn’t so. 3. When I think about it, gambling has sometimes caused me problems. Y es es, that’s so. N o , that isn’t so. 4. Sometimes I’ve found it better not to tell others, especially my family, about the amount of time or money I spend gambling. Y es es, that’s true. N o , I haven’t. G uidelines ffor or help in A dminist er ing Scr een: Administ dminister ering Screen: • When offering the screen, emphasize that gambling is a common leisure activity that can sometimes cause social or health problems. In so doing, the focus is on health rather than an inquiry into lifestyle. • The screen is not diagnostic and errors can occur. It is important to determine how clients feel gambling affects their lives and the screen results can help them to identify these effects. • It is effective to suggest that gambling is causing problems that may be affecting your client’s health or well-being. Such an approach allows for discussion of an external (health) problem without labelling, focusing on personal behaviour or eliciting feelings of guilt that may cause defensiveness. 5. I often find that when I stop gambling I’ve run out of money. Y es es, that’s so. N o , that isn’t so. 6. Often I get the urge to return to gambling to win back losses from a past session. Y es es, that’s so. N o , that isn’t so. 7. Yes, I have received criticism about my gambling in the past. Y es es, that’s true. N o , I haven’t. 8. Yes, I have tried to win money to pay debts. Y es es, that’s true. N o , I haven’t. 30 Early Intervention Gambling Health Test (E.I.G.H.T.) was developed by Sean Sullivan at Auckland Medical School. Permission granted for use and photocopying. Developing a Skill Set Chapter 3 23 Harm Reduction According to Dennis Saleebey (1997), it is extremely difficult for an older person to ask for help. He further states that people are better able to accept help if they are “given the authority to make decisions about the nature of the help needed and how it should be provided”. He stresses that “the more older persons feel in control of their lives by solving their own problems, the less the likelihood of unnecessary dependency and learned helplessness – two outcomes that are too often the fate of older citizens”.31 WHAT IS HARM REDUCTION? H a rrm m rreduc educ tion: eduction: 31 • Entails a set of practical strategies to help people help themselves to reduce harm associated with gambling behaviours; • “… gives service providers a way to begin establishing and maintaining a relationship with an older adult who has a [gambling] problem. It gives them strategies on how to offer assistance, even where the older adult feels ‘it’s impossible to stop right now.’”; 32 • Supports a non-confrontational and non-judgmental approach; • Focuses on most immediate needs and issues; • Provides practical and immediate action; • Focuses on promoting healthy lifestyles and on reducing problems that the client defines as important rather than on the [gambling misuse] per se, many clients can be reached who would otherwise stay away.33 Saleebey, D. 1997. The Strengths Perspective in Social Work Practice. New York: Longman Publishers. pp. 120-21. Seeking Solutions Project. (2004). Best Practices: Using Harm Reduction. Canada: Third in a Series of Best Practices Sheets developed by the Seeking Solutions Project at: www.agingincanada.ca. [accessed 21 Feb. 2006] 33 van Wormer and Davis, p. 27. 32 Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #4 “Seven Steps” There are seven steps to follow when working with older adults using harm reduction guidelines. 1 . E stablish rrapp app or appor ortt : a. Build trust and be non-judgmental: This may take some time. Be patient and recognize the shame and stigma a person may be experiencing associated with their gambling behaviour; b. Ask questions in a non-invasive manner; c. Listen and empathize; d. Acknowledge the person’s experience and perception of the situation or problem; e. Create a safe environment: Make every effort to bring services to your clients so they feel safe in their environments; f. Use the following resources to help develop a conversation to explore the older adult’s relationship with gambling: • Leisure Wellness Screening Questions • The Windsor Gambling Screen for Older Adults d. Address the areas or issues of immediate concern; e. Use the Stage-Related Changes of Older Adults and Gambling to help determine level of gambling and helpful resources that will inform your work; f. Explore whether your client would keep a Gambling Diary. 2 . Clar ify and pr ovide ffeedback: eedback: larify pro a. Describe your perception of the situation, which likely differs from that of your client; b. Give concrete examples such as: “When you told me that you haven’t been feeling well lately, you also mentioned that you had been spending longer amounts of time playing bingo or the slots at the casino. Do you think your physical health could be affected by the long hours of gambling?” 5 . Identify and build on strengths a. Learn how the person has coped with difficulties in the past; b. Explore the older person’s values, experiences and interests; c. Explore instances where your client has successfully employed harm-reduction strategies (e.g., leaving credit or debit cards behind, limiting time spent gambling); d. Encourage your clients to identify the strategies that worked best to help them maintain the boundaries that they had set for themselves; e. Work with your clients to envision the kind of life they desire; f. Focus on your client’s personal and environmental strengths; g. Help identify strengths with questions such as, “What is going well in your life right now?”“What has worked well for you in the past?”“Who and what is important to you in your life today?” maliz e their e xp er ienc e: 3 . R educ e stigma and nor malize exp xper erienc ience: educe normaliz a. Describe how other older adults have had similar problems; b. Describe how they sought out and received help; c. Provide hope and help to reduce stigma and shame by explaining how those individuals have developed healthy alternatives to gambling and improved their lives; d. Where appropriate, provide a testimonial handout for them to read. essible 6 . B e fle xible and acc flexible accessible a. Whether the service provider approves, clients ultimately set their own goals; b. Offer timely access to other support services such as mental health and financial counselling; c. Establish alternative recreational activities that don’t involve gambling activities; d. When possible offer to meet clients where they are most comfortable (e.g., office, home, by telephone or in hospital). 4 . B egin w or e the clien wor orkk wher where clientt is: a. Listen to your clients to ascertain their understanding of their relationship with gambling and how they believe it is affecting their lives; b. Where they have defined a problem, collaborate with them to consider a broad range of solutions; c. Gather and locate resources to meet your client’s individual needs; 7 . O f ffer er supp or e tha v ailable suppor ortt or assur assure thatt it is aav a. Determine what community resources are available to help your client; b. Offer help to remove any practical barriers (e.g., transportation) to your client’s seeking help; c. Offer emotional support through encouragement and by expressing confidence in your client’s ability to change. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #5 Stage-Related Changes in Older Adults and Gambling The following chart provides a tool for engaging older adults in discussion about their gambling. Review the chart together and ask your clients to choose which stage pertains to them. Suggested resource tools for each stage are provided for the service provider to work with individuals or groups. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #5 Stage-Related Changes in Older Adults and Gambling (cont) Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #6 Tips to Keep Gambling Fun HARM REDUCTION STRATEGIES: • Set limits on amount of time and number of days you gamble per month; • Do not borrow; • Gamble only what you can afford for entertainment; • Do not gamble to cope, solve or avoid problems; • Avoid magical thinking or belief in a “System of Winning”; • Take only the cash you plan to spend; • Leave all bank cards at home; • Keep a healthy balance in your leisure activities; • Make plans to protect yourself from staying too long; arrange a social outing with someone at a specific time to avoid gambling longer than intended; • Avoid on-site cash machines at the gaming venue; • Decide on a spending limit ahead of time and adhere to it. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #7 Gambling Diary A Gambling Diary will help you keep a record of your gambling. There are four points to remember: 1. It is important to record every gambling session that you have. Try to record them after each session. 2. When you make your entry, ensure that you record all the details for each column. 3. In the ‘Details of Session’ column, make an honest judgement about whether or not the session caused you problems. 4. Use all the pages provided; do not give up. A complete diary will give you valuable insight. Keep your diary in a prominent spot where you are likely to see it (a fridge door, for example). Ask yourself the following questions about your gambling behaviour: a. Am I sticking to my limits of time and money? b. Am I gambling more often than I planned? c. Are there times when I’m gambling out of habit or to cope? d. Am I gambling alone more often? Gambling Diary (cont) Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #8 Testimonial TAILS YOU LOSE 34 My name is Eileen Chitruk and I am 79 years old. In the fall and winter I go to school and hope to graduate next year with a BA. My major is French. My status is divorced so my gambling did not affect anyone in the home except myself. After school in order to have a change from a lecture, I would stop in at a bingo hall and stay for one round. Normally all I would spend is $10.00 a day. But this grew to be a daily habit and since my pension cheques amounted to about $1,500.00 monthly, an expenditure of $300.00 a month was excessive. In addition I bought lottery tickets every Wednesday, Friday and Saturday, which amounted to approximately $100.00 a month. Once I won $1,250.00 at bingo. I kept the $1,000.00, gave my son $125.00 and my best friend the same amount. I was so happy to share my good fortune with the people closest to me. From then on very little kept me from playing bingo every day. If I was visiting a friend, I would keep one eye on my watch and when it was ten minutes to four, I would say I had to go home to study but I really went to the closest bingo. It is so easy to play bingo. There is a game every hour on the hour. I just had to drive to wherever a bingo game was starting up on the even hours or the odd hours. It was not necessary to make an appointment and I didn’t need to go with anybody else. As a matter of fact, another person would be distracting and also I would have to share my winnings if I were lucky enough to win. I own my own home and have to keep my car in good shape so after a few years things got a little rough speaking financially. To make ends meet I was reduced to living on potatoes and carrots. In addition I did not buy myself anything new in the way of clothes. New furniture or repairs to the house just had to wait a little longer until I hit the “big one.” My cheques only come in at the end of the month and sometimes I would run out of money so I would borrow for a week or two from my sister’s bank account. I have power of attorney for my sister who is 90 years old and living in a nursing home with dementia. She would never have done that to me because in the first place she would never squander her money on gambling. Finally I had enough and decided to call Gamblers Anonymous but kept putting if off from day-to-day and from week-to-week and from month-to-month. But eventually I looked up the number in the phone book and all I could find was Problem Gambling Services. I made that call and a counsellor gave me an appointment for the following Tuesday. So far I have been through a twelve-week treatment program, followed by twelve weeks of aftercare. A month after starting the program, I began to attend Gamblers Anonymous on Monday evenings and I am still going there faithfully. At this point I have completed oneon-one with my counsellor and I have no desire to gamble again or to buy any lottery tickets. The casino did not tempt me because it is too smoky and too noisy and my $10.00 a day could be all gone in ten minutes or less. Life is much better for me now as I can buy whatever food I desire. Today I paid to have my nails done and next week I will get my hair dyed and a haircut. I no longer give cheap birthday and Christmas gifts. I like to think I was smart enough some to pick up the phone and call Problem Gambling Services before the hole I was digging got too deep. This Illness is insidious. 34 The Chase: Report on Problem Gambling Vol. 1, Summer 2001. Reprinted with permission. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #8 Testimonial HEADS I WIN…35 Tom Hunter has a wicked sense of humour and most days it’s probably what keeps the recovering gambling addict sane. At 65, the retired teacher and school superintendent is battling Parkinson’s Disease and the call of the gambling siren. He’s a private man who agreed to share his addiction story to help others - in the hope it will prevent seniors from recklessly betting their pensions, or at the very least, be a warning that seniors are not immune to the ravages of problem gambling. Until 1994 Tom’s only indulgence was the odd lottery ticket or taking part in the office pool. A visit from a relative changed that. On his first visit to Casino Windsor, Tom became acquainted with blackjack. “It fascinated me but I didn’t play that first time and watched as a man put down $200 and in 10 minutes was up $200,” said Tom. “I went home and got tapes and books on how to win.” His first experience playing was in August 1994. It wasn’t significant. In December, he won big. He started with $600, playing at the $25 table. As he started winning he upped his bets to $500 a hand. He was soon $23,000 ahead, and his fate was sealed. His wife sent their son to get him out of the casino. “I gave him a hard time and he was amazed to see 40 chips in front of me worth $500 each. He called another son and daughter to come down and I played a $500 hand for each and won all three,” Tom said. “Of course I only tell stories about the wins because you don’t want to remember the losses.” As the months passed he would win big, $42,000 at one 14 hour sitting, before losing it all back. Other huge loses of $20,000 were also recalled. He was also getting a reputation at work as a gambler and he revelled in it. He also began to suspect he had a problem. Yet he loved the social aspect of gambling, the fleeting friendships made around the blackjack table, playing the big spender – once handing a $500 chip to a couple who was losing. His life slowly spiralled out of control. While away on holiday, he would instruct his son how to juggle money from one account to another when his pension cheque arrived. He ran up credit card debt and ran through their chequing accounts. Life wasn’t pretty and he wasn’t having fun any longer. Desperate, he told his wife what was happening and handed over all control of the household money to her. Tom signed a selfexclusion letter, banning himself from the casino. He had lost a total of $115,000. He also found Problem Gambling Services. With best intentions, support from his family and professional help, Tom is still fighting his addiction battle, but one that is getting easier. “It feels good this way. I can be trusted with money now and I’m at peace with the world. I’m grateful I still have enough money to live on,” said Tom, and joked “I have $25 in my wallet. It’s been a long time since I was allowed that much.” When Parkinson’s isn’t waging a war in his body, Tom likes to spend time improving his computer skills. “Once you decide the casino is not for you, start doing other things, think about other things, seek out someone who understands and who can support you,” said Tom. “My counsellor is my conscience. But you can’t do it yourself. I hope if there’s someone reading this he or she can recognize themselves and ask for help.” 35 Ibid. Reprinted with permission. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #8 Testimonial WHEN THE STAKES GET TOO HIGH!!36 Billie Goetz, an intelligent 57-year-old is sharing her gambling story in order to prevent another woman from experiencing the pain she suffered. Billie Goetz started out as a small time gambler occasionally playing bingo and making an odd trip to Las Vegas. But as her family grew up and even though she worked outside the home, she found herself with more time on her hands with gambling filling the void very nicely. Bingo was where a “respectable” woman could go alone and when the casino came to town she found it a place she could go on her own, without being stigmatized. Billie’s downfall began with a $10 bet that turned into $1,000, and an investment of six quarters, which won her $10,000.”That was the hook. I gave some of the money to my husband and sister-in-law. It was too easy,” said Billie. But the losses also began to pile up. Billie quickly ran through $45,000 on lines of credit, racked up $15,000 on a credit card and gambled $3,000 she had allotted for laser eye surgery. The world began closing in and Billie hit the wall the night she took her last $2,000 and, after 16 hours at the casino, had lost it all. “My husband was coming home from a business trip and I wrote him a letter telling him everything. It blew him away. He’s a man who has a hard time forgiving and I was really scared,” said Billie. But he took me in his arms, said we would work it out and then we told my daughter. Billie arranged to meet a counsellor at Problem Gambling Services and describes that first session as though the weight of the world was lifted from her shoulders. After twelve weeks of individual and group treatment, she vowed she would never again want to experience the horror of feeling like “the lowest of the low, a betrayer.” One year later Billie returned to PGS requesting the 12week aftercare group for additional support and says she’s never looked back. “I don’t have that gut-wrenching dread in the pit of my stomach. I was at the end of my rope but I couldn’t even cry because I was afraid of losing it.” Even simple things are important now, like not being afraid to let my husband check the mail,” said Billie. “I want to warn other people to realize that when you can’t drive by a bingo hall or casino or some other gambling place without yearning to be in there, you’ve got a problem, and you need help. Get it before it goes too far.” 36 Ibid. Reprinted with permission. 33 Chapter 4 Transition to Retirement Lifestyle This chapter aims to help service providers increase their knowledge about retirement wellness and balanced living for persons 55+ This chapter will focus on four areas: • Planning for Retirement • Retirement Wellness • Leisure Wellness • Shifting Focus in the Life Cycle Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 34 Planning For Retirement The Centre for Addiction and Mental Health indicates that in 2002, adults aged 65 and up comprised almost 13% of the Canadian population. By 2026, this figure is expected to climb to about 21%, an increase of nearly 50%. Older adults have roughly 7.7 hours of free time each day. 37 While most people plan their careers, few plan their retirements. • “The closer people got to retirement, they more likely they were to say they were financially ready or on track for retirement … but they are not prepared for the emotional changes that come with it.”38 • Results of a recent poll suggest many Canadians are preparing their finances for retirement, but few feel prepared for the emotional and social aspects of that next stage of their life. While 31% said they were well prepared financially for retirement, only 4% said they are well prepared for the transition to retirement lifestyle.39 • “Baby Boomers, are the first generation of women to experience wide-scale financial independence. ‘We’ve gotten caught in a time warp where our economic realities have changed faster than our expectations and identities’”. Liz Perle author of Money, A Memoir: Women, Emotions, and Cash writes, “Whereas men have a more straightforward relationship with money...women are torn between two sets of modern values. On the one hand, they want money and are expected to be able to generate it. On the other, they’re still expected to care for their family’s needs first and foremost. The push-and-pull of it all often leads to …’magical thinking’ – the fantasy that a white knight will take care of all of her financial troubles. This isn’t necessarily a regressive fantasy; the white knight is often not a man at all, but a dream job or maybe a lottery.”40 • One of the key characteristics of the Baby Boom cohort is diversity: diversity of expectations, vision of retirement, and dreams.41 • Tomorrow’s seniors will present a broad spectrum of abilities, interests and needs. Although many will be healthier, wealthier and better educated than their parents, some will be vulnerable to poverty, social isolation and their adverse impacts on health and autonomy.42 • “Problem gamblers are well educated, have decent incomes, ranging from $40,000– $50,000, and have few problems with drugs or alcohol. …One of the most interesting things from a Canadian perspective … is that these are people who look like they might not be previously seen in an addiction setting”. 43 37 “Problem Gamblers: Seniors Specialty,” Toronto: Centre for Addiction and Mental Health, at: http://www.camh.net/ Care_Treatment/Program_Descriptions/Problem_Gambling/problem_gambling_seniors.html [accessed 9 March 2006]. 38 Ibid. 39 “Retirees Not Emotionally Ready: Poll.” The Sault Star, February 2006. 40 “Women and Money: The Last Taboo.” Macleans, 13 February 2006. 41 AARP Baby Boomers Envision Retirement II – Key Findings, may 2004. 42 Expressions, Spring 2000, p. 7. 43 The Sault Star, 15 June 2003. Transition to Retirement Lifestyle Chapter 4 35 • According to Lynn McDonald44 (Expressions 2000), the look of retirement continues to change. What is now described as the “New” Retirement provides many different approaches to retirement. Five key areas are emerging: 1. A ge: the age at which older adults decide to retire today is much more varied; Age: out es: how a person is directed towards retirement is more varied – buyouts, 2. R Rout outes: layoffs, the need to care for an aging parent or sick spouse; 3 . In v olun tar y rretir etir emen Inv oluntar tary etiremen ementt : used to happen when people reached mandatory retirement age, but now it’s more likely to result from job loss or caregiving; etir emen etur ning tto o the w or or ce): is a new trend (225,000 - 6% of 4. R ev ersing rretir etiremen ementt (r (retur eturning wor orkk ffor orc Re the senior population in 1998); 5. N o rretir etir emen No etiremen ementt : may be another new trend due to the need to supplement income. In Healing Journey Through Retirement, the authors state that adjusting and adapting to retirement is an immediate issue. 45 They list the common difficulties experienced by persons in the transition to retirement: ____ Being alone more of the time ____ Feeling useless ____ Having less money ____ Free time ____ Boredom ____ Feeling disempowered ____ Having nothing to do ____ Not having a job to go to ____ Changes in relationship with spouse ____ Having to do things I don’t want to do ____ Lack of structure every day ____ Not having clearly defined identity ____ Getting used to being home all day ____ Sense of being disconnected The authors further state that “people who develop interests outside of work before they retire are likely to make the best transition from work to retirement. On the other hand, those who have little time for anything else outside of their job are likely to feel the greatest loss when the office door shuts behind them.” • “I was lonely, my life had no excitement, I was depressed and bored,” said Eve Trottier, a widow of 28 years. “I wanted something to fill the gap. I guess I felt sorry for myself after I retired.”46 As mentioned earlier, older adults – especially recent retirees – are beginning to form a significant market for the gaming industry. A significant sub-group in this market could be at risk for developing gambling-related problems. Hence it is important that individuals assess how they plan to adjust for the next phase in their lives and learn to plan how to use their newly available free time. 44 Expressions Spring 2000. Rich, P., D. Madway Sampson, and D.S. Fetherling. 2000. Healing Journey Through Retirement. New York: John Wiley & Sons, Inc. 46 “Seniors Gamble to Beat Loneliness, Study Shows,” The Sault Star, ˆ19 February 2004. 45 Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #1 Retirement Wellness Chart Healthy retirement whether early, planned or mandatory, requires planning. Without a sense of balanced living we will encounter common difficulties such as social isolation, boredom, loss of sense of connection and loss of sense of belonging, unhealthy changes in our relationships, and loss of structure and purpose. These losses and changes can lead to unhealthy ways of coping and problem solving. It is important to regularly assess our wellness throughout retirement to enhance our enjoyment of life and evaluate what we like, what we want to change, and what we want to stop doing. Evaluate your wellness in the Seven Life Areas. Be sure to interpret each Life Area as it fits your lifestyle, culture, and understanding of the word. Some examples are provided below to help. Identify areas in which you are doing well. Determine areas that you would like to improve or change and list action steps to meet your goal. Scale: 1: lowest score indicating minimal satisfaction in this area Scale 10: highest score indicating extremely satisfied with this life area S ocial: exercise group, bowling, dances, parties, club meetings, film festivals, taking a course, attending concerts or sporting events; P hy sic al: Tai Chi, walking, regular doctor’s appointments, yoga, swimming, golfing, skating, gardening, hiking, sical: fishing; In tual tual: Reading, taking courses, joining a book club, learning a new language; Intt ellec ellectual P ur poseful: volunteering, teaching others a new skill, visiting; urp E motional: Stress reduction exercise, meditation, writing, listening to music, performing or playing an instrument, painting, sculpting, writing poetry or prose; S pir itual: nature walks, creating art, church, attending spiritual events; piritual: L eisur e: gardening, cycling, cross-country skiing, boating, photography, chess club, theatre, movie night, walking, eisure: cooking. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #2 Leisure Wellness Chart To prevent gambling from becoming a problem in your life, it’s important to develop a balance in your leisure activities. Older adult designed activities are available several places throughout your community. You may want to call or drop in to your local seniors drop in centre, pick up a senior’s newspaper to review a calendar of events and activities, or check your local college or YMCA to check out courses and activities. Here are a few ideas to get you started: What were some activities that were fun for you in the past? What are some activities that you always wanted to try but didn’t have time? What are some activities that will get you physically fit? Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #3 Shifting Focus in the Life Cycle Throughout the life cycle, the focus of our time and energy shifts in accordance with our priorities at various stages in our lives. As young people, we have opportunity to invest ourselves in playfulness. As adults, we invest most of our time and energy in the responsibilities of career, home-making and raising a family. As we enter later stages in life we become more contemplative, reflecting on our life goals and accomplishments. The following provides an overview of the impact of these shifting priorities and the implications for living a balanced life.47 47 Adapted from conversations with Hugh Walker, M.Div. M.M.F.T. Director/Supervisor of Clinical Pastoral Education and Evelyn Bakich, RN CPGC, St. Joseph’s Care Group, 2002. Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #3 Shifting Focus in the Life Cycle (cont) Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers Handout #3 Shifting Focus in the Life Cycle (cont) DIVIDE THIS CIRCLE TO REPRESENT THE THREE AREAS: PLAYFULNESS, RESPONSIBILITY AND CONTEMPLATION IN YOUR LIFE TODAY • As you complete your diagram what do you notice? • Has there been a shift in focus in your life? • What is going well in each of these areas? • Who and what is important to you in your life today? • Envision the kind of life you desire? What would the circle look like. • Identify steps to make changes or enhance your life. 41 Chapter 5 Resources • Educational Resources • National Resources • Useful Web Sites • Where to Find Help • References Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 42 Educational Resources BETTING ON OLDER ADULTS: A PROBLEM GAMBLING AWARENESS KIT This primary prevention kit offers a variety of interactive tools that help to increase awareness of low-risk gambling behaviours. Also includes a video on problem gambling awareness and numerous resource materials including a Facilitator’s Guide, an interactive Bingo© game and Gamble Scramble©. The kit is available to problem gambling service providers throughout the province of Ontario at no charge. Produced by The Ontario Resource Group on Problem Gambling & Older Adults 55+ and the Responsible Gambling Council with generous support from the Ministry of Health and Long-Term Care. Cost: One complimentary kit is available to Ministry of Health-funded problem gambling treatment agencies within the Province of Ontario. Other interested parties contact: 1. Responsible Gambling Council 3080 Yonge Street, Suite 4070 Box 90 Toronto, Ontario, Canada M4N 3N1 Telephone: (416) 499-9800 Fax: (416) 499-8260 Internet: www.responsiblegambling.org/olderadults/ 2. Evelyn Bakich, Sister Margaret Smith Centre-St. Joseph’s Care Group 35 Algoma Street N., P.O. Box 3251 Thunder Bay, Ontario P7B 5G7 Telephone: (807) 343-2425 ext. 2861 Fax: (807) 343-9447 Internet: www.mha.sjcg.net/as/gambling/ GAMBLING AWAY THE GOLDEN YEARSTM: SENIOR PROBLEM GAMBLING EDUCATIONAL KIT This educational resource examines the potential for gambling to turn from a recreational activity to an addiction, especially during the retirement years. The educational kit contains ten copies of the 18-page book Gambling Away the Golden Years and a 10-minute video by the same name. The kit is designed for use in treatment settings, public education presentations, senior citizen facilities, and for the educating health care providers. Cost: US$110.00. IN SEARCH OF BALANCETM: EDUCATIONAL KIT This educational kit includes a 23-minute video and ten 25-page workbooks. The video discusses such topics as How the Senior Gambler Feels, “Soft Signs” of a Gambling Problem, and The Road to Recovery. The kit is directed at all levels of helping professions and can be used in a variety of settings. Cost: US $165.00. Resources Chapter 5 43 COMPULSIVE GAMBLING AND SENIOR CITIZENS A three-fold brochure provides general information on gambling addiction among older adults. Cost: US$6.25 per pack of 25. Contact: North America Training Institute 314 West Superior Street, Suite 508 Duluth, Minnesota, 55802 Telephone: 1-218-722-1503 Fax: 1-218-722-0346 Internet: www.nati.org/products/ RESPONDING TO OLDER ADULTS WITH SUBSTANCE USE, MENTAL HEALTH AND GAMBLING CHALLENGES A GUIDE FOR WORKERS AND VOLUNTEERS This booklet describes problems with alcohol, anxiety, dementia, depression, gambling and medications in older people, and identifies the signs of each problem. Tips on talking with older adults with these problem are included, as well as pointers on when to seek help. For information or to place an order: Centre for Addiction and Mental Health Publication Services Tel: 1-800-661-1111 or 1-416-595 6059 ( Toronto) Email: publications@camh.net Website: www.camh.net Reproducible copy of this publication is available on the Internet at www.camh.net/care_treatment/Resources_for_Professionals/Older_adults (English) www.camh.net/fr/care_treatment/Resources_for_Professionals/Older_adults (French) Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 44 National Resources FIRST NATIONS AND INUIT HEALTH BRANCH Health Canada 1921 Tunney’s Pasture, 21st Floor Ottawa, Ontario K1A 0K9 Telephone: 1-613-957-2991 Internet: www.hc-sc.gc.ca English/French DEPARTMENT OF INDIAN AFFAIRS AND NORTHERN DEVELOPMENT Terrasses de la Chaudiere 10 Wellington, North Tower Hull, Quebec Ottawa, Ontario K1A 0H4 Telephone: 1-819-997-0380 Internet: www.ainc-inac.gc.ca English/French CANADIAN CENTRE FOR ACTIVITY AND AGING (CCAA) The University of Western Ontario 1490 Richmond Street London, Ontario N6G 2M3 Telephone: 1-519-661-1603 Fax: 1-519-661-1612 Internet: www.uwo.ca/actage English ACTIVE LIVING COALITION FOR OLDER ADULTS 33 Laird Drive Toronto, Ontario M4G 3S8 Telephone: 1-416-423-2163 Fax: 1-416-423-2112 Toll Free: 1-800-549-9799 Internet: www.alcoa.ca English/French Resources Chapter 5 45 INSTITUTE FOR LIFE COURSE AND AGING, UNIVERSITY OF TORONTO 222 College Street, Suite 106 Toronto, Ontario M5T 3J1 Telephone: 1-416-978-0377 Fax: 1-416-978-4771 Internet: www.utoronto.ca/lifecourse/ English THE ONTARIO GERONTOLOGY ASSOCIATION 351 Christie Street, Suite C216 Toronto, Ontario M6G 3C3 Telephone: 1-416-535-6034 Fax: 1-416-535-6907 Internet: www.ontgerontology.on.ca English Useful Web Sites A ging in C anada: www.agingincanada.ca/site.htm Canada: On tar io P ambling R esear ch C en e: www.gamblingresearch.org Ontar tario Prr oblem G Gambling Resear esearch Cen entt rre: ouncil: www.responsiblegambling.org R esp onsible G ambling C esponsible Gambling Council: Canadian C en e on SSubstanc ubstanc eA buse: www.ccsa.ca Cen entt rre ubstance Abuse: Cen e ffor or A ddic tion and M en tal H ealth: www.camh.net/Care_Treatment/ entt rre Addic ddiction Men ental Health: Program_Descriptions/Problem_Gambling/gambling.html eH arb or C ompulsiv eG ambling Hub: www.sfcghub.com/index.html S a ffe Harb arbor Compulsiv ompulsive Gambling G am-A non and G am-A-T een: www.gam-anon.org am-Anon Gam-A-T am-A-Teen: G ambling A non ymous: www.gamblersanonymous.org Anon nonymous: J our nal of G ambling IIssues: ssues: www.camh.net/egambling ournal Gambling N or th A mer ic a T r aining Institut e: www.nati.org orth Amer meric ica Institute: T he Institut e ffor or P ambling: www.gamblingproblem.org Gambling: Institute Prr oblem G Betting on Older Adults: A Problem Gambling Prevention Manual for Service Providers 46 Where to Find Help To find out more information on preventing problem gambling, contact one of the agencies listed in the Ontario Resource Group on Problem Gambling and Older Adults 55+ at the front of this manual. COMMUNITY LEGAL EDUCATION ONTARIO 1-416-408-4420 www.cleo.on.ca English/French GAM-ANON AND GAM-A-TEEN 1-416-366-7613 www.gam-anon.org GAMBLERS ANONYMOUS 1-416-366-7613 www.gamblersanonymous.org GAMBLERS ANONYMOUS, ONTARIO LOCATIONS Toronto Hotline: Windsor Hotline: Niagara Falls Hotline: Ottawa Hotline: Internet: (416) 366-7613 (519) 971-5215 (905) 351-1616 (613) 567-3271 www.gamblersanonymous.org LEGAL AID ONTARIO 1-800-668-8258 www.legalaid.on.ca English/French ONTARIO PROBLEM GAMBLING HELPLINE 1-888-230-3505 www.opgh.on.ca ONTARIO ASSOCIATION OF CREDIT COUNSELLING SERVICES 1-905-945-5644 To find the nearest registered OACCS agency go to: www.oaccs.com Resources Chapter 5 47 References “Aboriginal Seniors’ Issues,” in Writings in Gerontology (15), Ottawa: National Advisory Council on Aging, 1994. Addictions Research Foundation, Lifestyle Enrichment for Senior Adults at Centretown Community Health Centre and Community Older Persons Alcohol Program. 1993. 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