standard codes

STANDARD CODES
This section lists all the codes used in our timetables and gives an explanation of their meaning.
D - Daily.
Th - Thursdays.
M - Mondays.
F
- Fridays.
T - Tuesdays.
S
- Saturdays.
W - Wednesdays.
Su - Sundays
Journeys which operate only on certain days of the week carry a combination of the above abbreviations. (eg TTh indicates
Tuesdays and Thursdays only, MF indicates Mondays and Fridays only, M-S indicates Monday to Saturday only).
SC - Coaches providing this service are normally in the blue & yellow livery of Scottish Citylink Coaches.
MB - Coaches providing this service are normally in the blue livery of megabus.com
HCB -Coaches providing this service are normally in the blue & grey livery of Highland Country Buses.
PA - Coaches providing this service are normally in the blue & yellow livery of Parks of Hamilton
1234 Times shown in light italics are approximate times only and passengers wishing to board at these points are advised
to be at the pick up point 5 minutes prior to the time shown.
A tinted background behind a journey on a timetable indicates that the journey either does not operate on every day
covered by that timetable or does not operate throughout the period indicated on that table. Tints are used on fare tables
to make them easier to read.
Other symbols used are explained on appropriate pages.
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ADVICE ON TICKETS
This section gives some helpful advice on how to issue tickets. Please remember that we are here to help you do this. If you
need advice, please call STAR Helpdesk on 0141 332 9636. Lines are open Monday-Friday from 9am to 5pm.
There are 5 different types of tickets: printed tickets issued through STAR, e tickets, p tickets, text tickets, handwritten U V
tickets and wayfarer tickets.
Figure 1: Example of printed ticket
Ticket Number:S2702800
Depart: Glasgow Buchanan Bus Stn
To:
Edinburgh Bus Stn St Andrew Sq
On:
05/04/2010
at:14:30:00
Service: 900
Brand: SC
Board Ref: OSXX
No of Passenger: 1
Ticket Type: SINGLE
Fare Paid:
Promo Id:
Sent By:POINT OF SALE
Aiden Proctor
Killermont Street
Glasgow
G2 3NW
Method of Payment: AGENT
Total Sale Amount: GBP 6.00
Date of Sale:
05/03/2010
Trans Id:
3017641
GBP 6.00
PORTION: 1 of 1
Figure 2:
ANDREW CUSTOMER
Example of
From:
tickets@citylink.co.uk
Sent:
2 October 2003 16:21
To:
a.customer@hotmail.co.uk
Super Single e-ticket
(This will usually be
Thank you for booking with Scottish Citylink.
This email is your ticket. Please print it out and present it to your coach driver at the time of travel.
e-Ticket
Ticket No
: S2060
Date of Transaction
: 02/10/2003
Time of Transaction
: 15:23
Customer Information
Title
: Mr
First Name
: A
Surname
: Customer
Address line 1
: 22 Any Street
Address line 2
: Suburb
Town / City
: Glasgow
County / State / Province
:
Post Code
: G62 3HG
Country
:
Passenger Information
Total No of Passengers
: 1
Total Fare Paid
: £1.00
Journey Details
From
: GLASGOW,Buchanan Bus Stn
To
: ABERDEEN,Guild St Bus Stn
Service No
: 990
Departure Date
: 10/10/2003
Departure Time
: 10:10
Arrival Date
: 10/10/2003
Arrival Time
: 13:45
Booking Ref
: ABCD
Terms & Conditions
The following special conditions apply to the issues of e-Tickets and, where appropriate, constitute amendments to the Scottish
Citylink Coaches Ltd General Conditions of Carriage, which apply in all other respects:
1. No refunds will be made in relation to e-Tickets whether before or after the date of travel.
2. As with any other ticket purchased in relation to travel on any one of Scottish Citylink Coaches Ltd services, e-Tickets
are not transferable and are only valid on the journey for which they were booked.
3. No amendments can be made in relation to e-Tickets.
4. e-Tickets are like any other ticket purchased in relation to travel on Scottish Citylink Coaches Ltd services - if you
cannot produce a valid ticket you will not be able to travel.
5. If we have reason to suspect the fraudulent issue of an e-Ticket, we reserve the right to confiscate it and prevent you
from travelling on our services. In such an event we reserve the right to take further proceedings should we see fit. No
refund will be made in relation to any e-Ticket confiscated under this special condition 5.
Please Note - we do not recommend that customers use the e-Ticket option when their travel details are likely to change due to
factors beyond their control. If you believe this to be the case you should where possible either arrange delivery of the
tickets by post or collect the tickets.
100
an A4 sheet of paper)
Figure 3: Example of a Text ticket
Text ticketing is our new way of delivering tickets to customers who buy their
tickets on line or via our call centre. In addition to the existing methods of delivery,
customers will also have the option of having their ticket reference
sent to their mobile phone as a text message for just 10p per ticket. The customer
simply shows the reference code to the driver on board the coach who checks it
against the booking list for the journey.
Drivers should follow the procedure below when presented with a text ticket:
•
Please ensure that the text message has a heading of Citylink and nothing else,
this is the only text message that is valid.
•
Details of text tickets purchased will be included in the driver’s pick up list.
Please ensure you have a copy before you start the journey.
•
Each text ticket will have an individual reference. When presented with a text
ticket please check that this reference is on the pick up list and score off as
appropriate.
•
There is no requirement to record the journey in wayfarer.
•
If you are presented with a text ticket not listed please phone Control.
Figure 4: Hand written UV ticket
Agents who don’t have access to ATB ticketing will issue hand written UV tickets. Simply fill in the tickets as shown on the
STAR ticket issue screen. The UV tickets will come to you shrink wrapped and security checked in bundles of 100 tickets. You
should try and maintain stocks sufficient to cover a monthly period of sales. Remember, if you lose these tickets you will be
charged the appropriate amount. Open the pack and verify the serial numbers. Once the ticket stock is signed over to you,
then it becomes your responsibility. It is advisable to keep unused tickets out of reach of the public.
The ticket consists of
a.
Front cover
Useful information for the customer is printed on the inside.
b. Audit copy (Endorsed “Not valid for travel”)
This is the copy of the ticket you complete. The red waxing on the rear of each voucher transmits the information
through to each voucher. The audit copy is sent in at the end of each month with your Agency Sales statement.
c.
Agency Copy (Endorsed “Not valid for travel”)
This copy you keep with your copy of the Agency Sales statement as a record of the transaction. You should decide how
long these are to be kept for accountancy or taxation purposes.
d.
Travel tickets (1 to 4 - “The only tickets valid for travel”)
Each page has a journey section and a highlighted reservation reference valid for each section of the journey. Travel
tickets not necessary for the journey must be withdrawn and attached to the Agency Sales statement.
e.
Customer Receipt (Endorsed “Not valid for travel”)
The inside back cover of the ticket booklet is the customer receipt and shows the full detail of the sale.
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Figure 5: ERG Tickets
Tickets issued by drivers with ERG machines look like the example below.
HOW TO UPGRADE TICKETS IN STAR
If you are amending or booking an open dated return which incurs an excess fare you have to print or hand
write a new ticket showing the upgrade fare.
The following procedure should be followed when upgrading a ticket:
Logon to STAR and search for the ticket using the basket admin function and then select the amend or
validate return function.
The system will ask you to enter the journey details. Select the journey and then select the continue button.
The system will then calculate the appropriate fare.
The upgrade fare will be shown in the system as an admin fee.
Select the “Check out” button to process the amendment fee and complete the transaction.
CONCESSION TICKETS FOR AGENTS
All agents wishing to travel on Scottish Citylink services can apply for a free concession ticket. All agency staff are eligible
for concession tickets. The following rules will apply for all concession tickets:
1.
All requests must be made by email to helpdesk@citylink.co.uk at least 7 days prior to travel.
2.
Concession tickets are available to agency staff only.
3.
Concession are only available on Scottish Citylink services within Scotland and are not valid on National Express
or on services operated in conjunction with Ulsterbus.
4.
Concession tickets are limited to ten per agency per year.
5.
Staff requiring further tickets can apply for discounted tickets at approximately 20% reductions
on normal adult fares.
Any questions relating to concession travel should be made to the helpdesk by email to helpdesk@citylink.co.uk
or by phone on 0141 332 9636.
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ON BUS PROCEDURE FOR RECORDING TICKETS
This section summarises what tickets should be recorded on bus by the driver.
1 Tickets to be recorded
The following pre-purchased tickets must be recorded through ERG Machines:
•
Wayfarer returns or multi-journey tickets presented by the passenger, purchased in advance of this journey,
(excluding where a passenger is transferring from one service to another on the same ticket).
•
Explorer Pass
•
Season tickets (including Zone Card, BAA Staff Travel Card)
•
10-journey tickets (STAR- or ERG)
•
Scotrail through-tickets on services 915, 916, 917 & 961
•
Scotrail products, Freedom of Scotland & Highland Rover
When a pre-purchased ticket is recorded on bus, it must be done so on first presentation from the passenger’s point of
origin to their ultimate destination.
2 Tickets not to be recorded
The following pre-purchased tickets should not be recorded in Wayfarer:
all tickets issued through STAR with the exception of those specifically noted in section 1 above all tickets issued on
Universal Voucher / Airline style stock
•
e-tickets/p ticket
•
text tickets (mobile telephone tickets)
•
transfer tickets (see section below)
3 Transfer tickets
When presented with a Wayfarer-issued ticket from a passenger transferring from another service to your own, the driver
must ensure that the ticket is valid for the journey. Driver does not record transfer ticket through Wayfarer, but will
invalidate the ticket by writing date of travel on the ticket.
Example 1
Passenger boards the 09:10 Glasgow – Inverness service in Glasgow with valid Wayfarer ticket, Glasgow – Aberdeen. Having
checked capacity, driver punch records ticket through Wayfarer as Glasgow – Aberdeen. On arrival in Perth, passenger
transfers to Edinburgh – Aberdeen service. Driver checks validity of ticket. Driver does not punch record ticket, but does
write today’s date on the ticket, thus invalidating ticket against further use.
Example 2
Passenger boards the 09:10 Glasgow – Inverness service in Glasgow with valid STAR ticket, Glasgow – Aberdeen. Driver does
not record ticket through Wayfarer, but does retain appropriate portion of ticket. On arrival in Perth, passenger transfers to
Edinburgh – Aberdeen service. Once more, driver does not record ticket through Wayfarer, but does retain appropriate
portion of ticket.
Further information is available by contacting the Network Administrator on 0141 352 4452 or to the Duty Controller.
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discount & concession cards...
Please find below examples and information on the discount and concession cards which
are accepted on Scottish Citylink and Megabus services within Scotland.
Annual Card
Life Card
Scottish Youth Hostel Association - 20% discount off Standard Tickets
Issuing instructions - To issue SYHA ticket on bus please use the discount button on Wayfarer as you would to issue a Young
Scot discount ticket and when booking via STAR please use the discount category. Please ensure that they have a valid card
with them for travel
Edinburgh Pass - 20% discount
off Standard Tickets
Citylink offer Edinburgh Pass holders 20% discount on all
standard fares. All Edinburgh Passes are entitled to the 20%
discount i.e 1 day pass, 2 day pass and 3 day pass. These
are issued using the discount categories on both Wayfarer and
STAR; please ensure that the pass is valid for the journeys
being made both outward and return.
Young person’s Bus Concession
- 30% discount on Single Fares
Issuing instruction
To issue a Young Persons Bus Scheme ticket, please use the
button marked Free P-S to select the class and then issue the
ticket in the normal way. Please note that this is only
applicable for single tickets only.
To issue a Young Person Entitlement Card in STAR simply type
in the number of tickets you require in the Young Person
Entitlement Card Holder
category and book the ticket as normal. Please note that this
is only applicable for single tickets only.
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Continued.....
discount & concession cards...
Please find below examples and information on the discount and concession cards which
are accepted on Scottish Citylink and Megabus services within Scotland.
National Entitlement Cards with Young Scot logo
Young Scot Card
Young Scot Cards - 20% discount off Standard Tickets
Please note that Young Scot Cards are now part of the National Entitlement Cards issued to Young People and these card
holders along with normal Young Scot/Euro 26 Card holders are entitled to a 20% discount on Citylink and megabus.com
services within Scotland. This is not to be confused with the Young Persons Bus Concession Card which entitles holders to a
third off single fares only. The Young Scot logo can also appear on National Entitlement Cards which are valid for free travel,
and this is identified in the same way as the elderly and disabled scheme by having an orange “C” on the card which means
that the holder is entitled to free travel. The Young Scot logo is displayed on this type of card to allow the holder to get
discounts elsewhere.
Basic Concession Card
National Entitlement Cards
The large 'C' symbol in the bottom right hand corner
indicates that the passengers are entitled to Scotland wide
free bus travel. Only cards with the 'C' are valid for free
bus travel.
If the card has an '+ 1' symbol, this indicates to the driver that
the concession holder is entitled to have a companion travel
free with them on their journey. The companion can only
travel when the concession holder is travelling and cannot
travel for free without them. This symbol gives the option to
have a companion with them but they are also allowed to
travel independently if they wish.
Concession + Companion
Issuing instruction - To issue on STAR please enter the
number of passengers in the Elderly/Disabled Entitlement
Card Holder category and process the booking as normal
filling in the additional card information required. Please
ensure that the card information you enter is correct and
that the customer has a valid card and is told they must
have their card with them at the time of travel or they will
be charged the full fare. To issue on bus please use the free
A-C button. Please ensure that all passengers are issued with
a concession ticket to the correct destination and that all
passengers including those with off bus issued tickets are
issued with a ticket.
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Continued.....
discount & concession cards...
Please find below examples and information on the discount and concession cards which
are accepted on Scottish Citylink and Megabus services within Scotland.
Concession with local conditions
Concession with local conditions + companion
If the card has an 'L' symbol, this indicates that the holder is entitled to other concession in their local area. For the purpose
of travel the cards above should be treated in the same way as a standard Concession Card.
Blind Persons Card
When a concession card has an eye symbol inside
the “C” this shows the passenger is blind. The
holder is entitled to Scotland - wide free bus travel.
Blind Persons Card + Companion
When a concession card has an eye symbol + 1
inside the “C” indicates to the driver that
concession holder is entitled to have a companion
travel free. The companion can only travel when the
concession holder is travelling and cannot travel for
free without them. This symbol gives the option for
the holder to have a companion with them but they
are also allowed to travel independently if they wish.
For issuing instructions please see page 2 National Entitlement Cards
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EXPLORER PASS
1 February 2010 – 31 January 2011
Explorer Pass is the perfect way to see the best of Scotland
for a short break or holiday.
Offering maximum flexibility at minimum price, customers
can use any Citylink service within Scotland
at any time within the validity of the Pass. Customers can
also take advantage of the great discounts available from
other transport, accommodation providers and top visitor
attractions by simply showing their Pass.
Options:
3 days travel out of 5
£35
5 days travel out of 10
£59
8 days travel out of 16
£79
LISTS OF DISCOUNTS
Accommodation
Bus and Coach
Scottish Youth Hostels Associations
Arriva Scotland West
Munro’s of Jedburgh
Free Membership Offer, normal price £9. The SYHA membership
card entitles customers to £1 off the non-members' overnight rate
in over 60 hostels across Scotland, as well as further discounts in
local visitor attractions. Customers will also receive The Scottish
Hosteller magazine packed full of offers and info twice a year.
Save 50% between Edinburgh and Jedburgh on Service 51 and
between Edinburgh and Kelso on Service 52.
To claim free membership customers must complete a form on
arrival at their chosen hostel. For more info, see www.syha.org.uk
TRAVEL FREE on the Glasgow Flyer between Glasgow Airport
and Glasgow city centre with Arriva.
Stagecoach
City Tours
Save 10% on selected Stagecoach routes
Stagecoach Bluebird:
10/305/315: Aberdeen - Elgin - Inverness
201: Aberdeen - Braemar.
X50/250/260/263/267/268: Aberdeen - Peterhead /
Fraserburgh / Ellon.
Save £1.50 on the City Sightseeing Tour in Edinburgh, Glasgow and
Aberdeen and save £1.00 on the Inverness Tours. Save £2.00 on
the Stirling Tour. Customers can also take advantage of a whole
range of discounts included in the Tour ticket.
Stagecoach Fife:
X24/X54: Glasgow - St Andrews.
X54: Edinburgh - Dundee.
X58/X59/X60: Edinburgh - Glenrothes / St Andrews.
96/99: Dundee - St Andrews.
Present your voucher at the Lothian Buses Travelshop on
Waverley Bridge or onbaord the Tour bus.
Edinburgh Tour
Glasgow Tour
Tickets can only be purchased from the Tourist Information
Centre in George Square.
Stagecoach Western:
X34-X37: Glasgow - Ardrossan.
X75: Dumfries - Stranraer.
X76: Glasgow - Cumnock.
X77: Glasgow - Ayr.
974: Glasgow - Dumfries.
Oban Tour
Tickets can only be purchased from the WCM travel shop in
George St, or Union Street, Oban or onboard the bus. Tour runs
from 29 May - 28 September.
Sheil Buses
Save 50% on travel from Fort William to Mallaig.
Boats
Northlink Ferries
Save 20% OFF foot passenger fares on Northlink Ferry
sailings from Scrabster-Stromness, Aberdeen-Lerwick, and
Aberdeen-Kirkwall-Lerwick.
Stena Line
Save 20% OFF foot passenger fares with Stena Line.
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ATTRACTIONS
£2 OFF ENTRY to the Highland Wildlife Park at Kincraig. Tel: 01540 651270 or visit www.highlandwildlifepark.org
2 FOR 1 ENTRY to the Loch Lomond Sea Life Centre. Tel: 01389 721500 or visit www.sealifeeurope.com
2 FOR 1 ENTRY to the Scottish Sea Life Sanctuary. Tel: 01631 720 386 or visit www.sealsantuary.co.uk
15% DISCOUNT and FREE ENTRY FOR ONE CHILD per paying adult at
The Tall Ship at Glasgow Harbour.
Tel: 0141 222 2513 or visit www.thetallship.com
BUY 1 TICKET GET 1 FREE to the Glenmorangie Visitor Centre at Tain.
Tel 01862 892477 or visit www.glenmorangie.com
50% OFF ENTRY to the Edinburgh Dungeons. Tel: 0131 240 1001 or visit www.thedungeons.com
ISSUING EXPLORER PASS
All boxes must be completed, in BLOCK CAPITALS. The calendar section at the edge of the Pass is punched by the
driver at time of travel only.
The Sales copy is submitted with the Explorer Pass sales statement.
The Agent’s copy and is retained by the issuing agent.
The Card is given to the customer. Please ensure the customer knows how to use the pass.
If you make an error in the issue, do not attempt to alter the card. Cancel it and issue a new one. Return the cancelled pass with
your sales statement.
Please note that tickets are not issued with Explorer Pass.
CUSTOMER USE
Customers travel without payment of fares for the appropriate number of days within the validity of their Pass. They do not need
any additional travel tickets.
RESERVATIONS
Reservations are made subject to availability and at no extra charge at Citylink offices or agents. There are 9 rows in the
reservations grid on the Pass each coded with a letter. Book the journey in STAR as normal, using Explorer Pass as the method of
payment and entering the Explorer Pass number. Ensure that the 4 letter Booking Reference is then entered onto the Explorer Pass.
REFUNDS
Explorer Passes will be refunded, less a 30% cancellation fee, provided they are tendered before the commencement date. If the
Pass is received after the commencement date, no refund will be given. All Passes must be sent to the following address: Refunds
Department, Scottish Citylink Coaches, Buchanan Bus Station, Killermont Street, Glasgow, G2 3NP, giving a forwarding address.
TERMS AND CONDITIONS
The Terms and Conditions of Explorer Pass are printed on the reverse of the Customer’s ticket as follows:
Explorer Pass is valid for unlimited travel on all Scottish Citylink services within Scotland on the dates shown on the Pass. It also
offers additional benefits and discounts with a series of third parties as advertised.
Refunds cannot be given for the days when the Pass is not used.
Unused Passes will be refunded, less a 30% cancellation fee, provided it is tendered before the commencement date.
Travel is not permitted on National Express services.
The Pass is not transferable and the customer must produce evidence of identity if requested.
Scottish Citylink reserve the right to cancel any transaction and/or withdraw the Pass if the full terms are not met.
All customers travelling are subject to the Standard Conditions of Carriage of Scottish Citylink Coaches Ltd.
Details of the offer may be subject to alteration without prior notice.
108
PARTNERSHIPS
This section details our current partnerships with other companies and organisations.
Notification of other promotions, which may be introduced from time to time with other partners, will appear in Linklines.
1. Scotrail: Freedom of Scotland Travelpass and Highland Rover
Customers can travel free on selected Citylink services by simply showing their Travelpass or Rover ticket on boarding the
coach. The services on which these products are valid are shown below.
Freedom of Scotland Travelpass:
•
Kyle of Lochalsh-Uig on Services 915, 916 and 917
•
Inverness-Ullapool on Service 961
•
Oban-Inveraray on Service 976 and connection on to
Service 926 to/from Campbeltown
•
Wick-Thurso on Service 958
•
Oban-Fort William on Service 918
•
Fort William-Inverness on Service 919
Highland Rover:
•
Oban-Fort William on Service 918
•
Fort William-Inverness on Service 919
Rail tickets sold overseas by Britrail International are
different in appearance but can be recognised by the
title eg BritRail Scottish Freedom Pass. These tickets should
be accepted in the same way.
Drivers should record the journey on the ERG machine as follows;
Press ”ALT” button
Press “CARD MENU” button
Select “Tra Pass” “Rover” or “Scotrail” as appropriate
Press “ISSUE”
2. Scotrail: Combined Rail and Coach Tickets
The services included are:
Service 961: Inverness-Ullapool
Services 915, 916, 917: Kyle of Lochalsh-Portree/Uig
Combined rail and bus tickets can only be bought from rail stations.
Customers simply show their ticket to the driver on the coach.
An example ticket is shown below.
Drivers should record the journey on the ERG machine as follows;
Example through ticket
Press ”ALT” button
Press “CARD MENU” button
Select “Tra Pass” “Rover” or “Scotrail” as appropriate
Press “ISSUE”
109
3. Ulsterbus and STENA: Combined Coach and Ferry Tickets
Through ticketing is available to Northern Ireland on Citylink Service 923: Edinburgh/Glasgow-Belfast in partnership with
Ulsterbus and STENA. Timetable and fares are shown on page 75.
Ticket Number:S4179537
Trans Id:4642329
Depart: Stranraer Stena Line Terminal
To:
Belfast Europabus Centre
On:
10/04/2010
at:14:30:00
Service: 924
Brand: STEN
Board Ref: FUAS
No of Passenger: 1
Fare Paid:
Promo Id:
Ticket Type:
SINGLE
GBP 27.50
PORTION: 2 of 2
Ticket Number:S4179537
Trans Id:4642329
Depart: Glasgow Buchanan Bus Station
To:
Stranraer Stena Line Terminal
On:
10/04/2010
at:11:00:00
Service: 923
Brand: SCUB
Board Ref: VIEK
No of Passenger: 1
Fare Paid:
Promo Id:
Ticket Type:
SINGLE
GBP 27.50
PORTION: 1 of 2S
4. Combined Coach and City Tour Tickets
Combined ticketing is in place for travel on Citylink services and the City Sightseeing Tours in Glasgow and Edinburgh.
Day Return prices inclusive of the respective tour are shown below. Children travel at half price and discount card holders
save 20%.
Tickets can be sold on bus, at agents and offices and by the Citylink call centre.
Edinburgh
Glasgow
(Includes the City Sightseeing Tour, MacTours,
the Majestic Tour and the Edinburgh Tour)
(The City Sightseeing Tour only)
£9
£10 Harthill
Forth Road Bridge
£11 Stirling, Cumbernauld, Glasgow Airport
£10 Harthill
£12 Edinburgh, Bridge of Allan
£11 Dunfermline
£14 Dunblane
£12 Glasgow
£15 Perth, Gleneagles
£13 Milnathort, Kinross
£18 Dundee
£14 Perth
£21 Oban
£16 Inchture
£24 Fort William, Campbeltown
£18 Dundee
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5. BAA Glasgow Staff Travel Card
People who work at the airport can purchase a monthly Travelcard which entitles them to
free travel on the following services:
900 Edinburgh-Glasgow
901 Glasgow-Gourock
906 Glasgow-Largs
915 Glasgow-Portree
The Travelcards are only available from SPT at the airport. Drivers should record each customer as follows:
Assuming that the boarding stage is correctly set: Press ”3RD PARTY” button
Key-in alighting stage
Press the ”+” or ”–” key repeatedly to select “BAA Staff Pass” option
Press ”ISSUE”, screen will display the alighting stage and the ticket class to show that the transaction was recorded.
6. SPT Zonecards
Citylink are participants in SPT Zonecard product. The table below shows the Zonecards we accept
and the relevant areas in which they can be used for travel.
Glasgow-Glasgow Airport
G2, G3, R3
Glasgow-Cumbernauld
G1, G6, S3, S6
Glasgow-Harthill
G1, G6, S4, S5, S9, S0
Glasgow-Port Glasgow
G2, G3, R1, R4, Y1, Y3
Glasgow-Greenock G2, G3, R1, R4, Y1, Y3, Y4
Glasgow-Gourock
G2, G3, R1, R4, Y1, Y3, Y4, Y5
Zonecard customers simply show their pass and board the coach. Drivers should record the journey in wayfarer as follows:
Press ”3RD PARTY” button
Insert destination
Press “ISSUE”
Scroll down to “Zonecard (SPT)”
Press “ISSUE”
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7. Warrants
Citylink accept various types of travel warrants including those issued by the armed forces, social services and the prison
service. Warrants can be exchanged on bus, at Citylink offices and at agents. When presented with a warrant, fill in the fare
for the journey and all other relevant details then issue a ticket, retaining the warrant as proof of purchase. Drivers should
place the warrant in their journey envelope and deduct the cash value from the amount owed to Citylink.
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TRAVEL VOUCHERS
Citylink Travel Vouchers are available in £5 and £10 values. They are valid for 3 months from the date of issue and can be
used to buy travel tickets at Citylink offices and agents.
MODEL COACHES
Limited edition Citylink model coaches are available at £10 each. Agents can order a supply and sell direct, earning
additional commission. Call us today on 0141 332 9636.
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STANDARD CONDITIONS OF CARRIAGE
Passengers are carried on Scottish Citylink services subject to the following terms and conditions.
"The Company" means Scottish Citylink Coaches Limited which undertakes the provision of the services. The Company enters into a contract with
the passenger upon the following terms and conditions set out for and on behalf of itself, its employees, agents and subcontractors. It is entirely
within the discretion of the Company as to who operates Scottish Citylink services.
A
B
C
D
E
F
G
H
I
J
K
L
Information and Publicity
Buying a ticket and seat reservations
Tickets
Validity of Tickets
Use of Tickets
Refunds
Your Responsibilities
Responsibilities of the company
On board comfort
Luggage and personal property
Carriage of Animals
General
A Information and Publicity
1. Full details of the times and fares of services are available from appointed booking offices and agents and on the internet www.citylink.co.uk.
These are subject to variation. Special Holiday timetables may operate on public holidays and passengers are advised to check times with the
Company before making travelling arrangements. Relevant publicity material on the Company’s services are available through the Company’s
offices and agents and on the internet @ www.citylink.co.uk
B
Buying a ticket and seat reservations
2. Types of journey
A reservation can be made for travel on all services. A ticket bearing a valid reservation reference provides travel between the points shown on
the date(s) and at the departure time(s) shown on the ticket. Passengers with seat reservations must be at the boarding point a minimum of
10 minutes prior to the departure time of the coach to ensure travel on the specified service. Failure to do so may result in reserved seats
being allocated to other passengers. No responsibility for any loss can be accepted in such circumstances. On all other services, whether a
ticket is obtained from an appointed agent in advance of travel, or a fare is offered to the driver at the time of boarding, ticket holders are not
bound or entitled to travel on any particular vehicle, except as set out above. The Company will not be liable for any loss or inconvenience
suffered by the holders of such tickets owing to their not being able to find accommodation on the particular vehicle on which they desire or
are booked to travel.
3. “Open” dated Returns
If, when buying a return ticket for travel on a reservable journey, no date is specified for a return journey, i.e. an "open-dated" return ticket is
purchased, this may subsequently be validated at any appointed agent, in advance of travel, to travel on a specific departure on payment of a
validation fee (currently £1.50) in addition to any excess fare.
4. Alterations to tickets
An alteration to a ticket may be made at any agent on payment of a further fee (currently £1.50 per ticket) in addition to any excess fare,
provided that the request is made prior to the time indicated in publicity, and subject to seats being available. It may not be altered after the
departure date unless the ticket has been cancelled at an appointed agent before that date, and the altered ticket represents a booking.
Separate conditions apply to Free Concessionary Travel. See Section 11.
5. Bookings made with the driver on boarding
Drivers and Company officials can issue tickets at the time of departure subject to seats being available and subject to any local rules and
regulations governing such sales at the relevant point of departure. Such return tickets will only be issued as "open dated" return tickets.
C Tickets
6. Your contract with the Company
A ticket that has been issued to you is evidence of a contract between you and the Company. If the ticket entitles you to any goods or
services from a third party, it is also evidence of a contract between you and that party.
7. You may not transfer your ticket
A ticket may only be used by the person for whom it has been bought. It cannot be resold or passed on to anyone else.
8. Requirement to hold a ticket
You have the right to use the company’s services if you hold a ticket or other authority to travel which is valid for those services
you want to make.
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9. Conditions on which tickets are issued.
Each ticket is issued subject to:• these Conditions;
• the conditions relating to certain types of reduced and discounted fare tickets set out in the notices and other publications issued by the Company.
• the conditions set out in the notices and other publications issued by another party if your ticket enables you to use any of their goods or services.
10. Children
In the interest of safety, unaccompanied children under 8 years of age will not knowingly be carried in any circumstances.
Given that The Company operate a number of registered journeys which, for example, offer journey opportunities to and from
school, children between their 8th and 12th birthdays will be carried subject to the following:
(a) On any journey which exceeds 50 miles the travel ticket must be purchased by a responsible adult and the journey must not involve a change of
coach en route.
(b) On journeys exceeding 50 miles a responsible adult must see the child onto the coach and arrange for a responsible adult to meet at the
destination stop. No responsibility can be accepted by the company before boarding or after alighting.
11. Concessionary Travel Schemes
From April 2006, free local bus travel passes for older and disabled people IN SCOTLAND will be replaced by a new Entitlement card that will
allow holders to travel anywhere in Scotland on a citylink/megabus service for only the cost of the booking fee and SMS charges.
Under the new scheme people aged sixty or over and disabled people will be able to travel on citylink/megabus scheduled coach services in
Scotland throughout the day - including the morning rush hour. Bookings can be made on all citylink/megabus services and these can be made via
our website, call centre, agents and travel centres. Please note that passengers who do not wish to reserve their journey still have the option of
presenting themselves at the bus for free, non-reserved travel.
Booking is recommended.
Concession passengers MUST provide their Entitlement card number (see below) when making the booking and MUST present their Entitlement
card to the driver along with their valid reservation/ticket when boarding.
D Validity of Tickets
12. The period during which you can use a ticket
• Single: Valid for any one way journey. Variations include Super Single where special conditions apply.
• Day Return: Valid when outward and return journey departures are on the same calendar day. Variations include Off Peak Day Return where
special conditions apply.
• Return: Valid for return travel within a calendar month from the date of outward travel. Variations include Apex where special conditions apply.
• 10 Journey: Valid for 10 Single journeys within a 28 day period.
• 4 Week Season Ticket: Valid for unlimited travel within a 28 day period.
• 12 Week Season Ticket: Valid for unlimited travel within an 84 day period.
• Annual Season Ticket: Valid for unlimited travel within a 365 day period.
13. The times you can travel and the services you can use
Reduced and discounted fare tickets are usually subject to restrictions such as the dates, days, and times when you can use them, and the services
on which they can be used. These restrictions are set out in the notices and other publications of the Company.
If you travel on a service with a ticket which is not valid on that service because of such a published restriction, you will have to purchase a full
price ticket for the journey made.
E
Use of Tickets
14. Breaking or ending a journey at intermediate places
A break of journey is only allowed for interchange purposes. In such instances the passenger must travel on the first available connecting service.
Failure to comply will result in the passenger having to purchase a full price ticket for the journey made.
15. If you travel further than your ticket allows
If you travel to a place beyond the one specified on your ticket, you will be treated as having joined the coach without a valid ticket for that
additional part of your journey and a full price ticket will have to be purchased as if it were a separate journey.
16. Withdrawal of tickets
If you fail in a material respect to comply with any condition that governs the use of a ticket, the staff or agents of the Company may withdraw
the ticket.
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F
REFUNDS
17. Refunds may only be obtained from the agent who originally issued the ticket or by writing to the Refunds Department.
18. Where a passenger books to travel on a particular departure which is subsequently cancelled or withdrawn, the Company will, on application
being made within 28 days of such a departure refund the whole cost of a single ticket, or where the cancellation or withdrawal arises in
relation to the outward or return half of a ticket, refund 50% of the fare paid for the whole ticket.
19. Applications for a refund must be made 24 hours prior to the departure time of the journey for which the refund is sought.
20. Refunds on unused tickets: The full amount paid, less 50% (subject to a minimum deduction of £10 per ticket issued) will be refunded on a
single ticket or a complete return ticket submitted for refund prior to specified outward departure time.
21. Refunds on partially used return tickets: 50% of the full fare (subject to a minimum deduction of £10 per ticket issued) will be refunded on the
outward or return half of a return ticket submitted for refund prior to the departure time of the journey specified or within the validity period of
the ticket.
22. No refund will be given on tickets received after the specified outward departure time.
23. The Company will not refund or replace lost or stolen tickets. New tickets must be purchased for travel. If the original tickets are found they
should be sent to the Customer Relations Office with the receipt portion of the new ticket and a covering letter, where a refund will be made of
the cost of the replacement ticket less 50% (subject to a minimum deduction of £10 per ticket issued).
24. Refunds are not available on tickets issued in conjunction with promotions or special offers.
25. Season Tickets
• 4 Week Season Tickets: Refunds will only be given on complete unused weeks.
Refunds are calculated by dividing the total cost by 4 and multiplying by the number of complete weeks left. A cancellation fee of 30% is then
deducted.
• 12 Week Season Tickets: Refunds will only be given on complete unused weeks.
Refunds are calculated by dividing the total cost by 12 and multiplying by the number of complete weeks left. A cancellation fee of 30% is then
deducted.
• Annual Season Tickets: Refunds will only be given on complete unused weeks.
Refunds are calculated by dividing the total cost by 52 and multiplying by the number of complete weeks left. A cancellation fee of 30% is then
deducted.
26 Refunds can only be made in writing to the Company’s Head Office.
• No refund will be made for days on which the ticket was not use.
• The Company will not refund or replace lost or stolen Season Tickets.
27. 10 Journey Tickets
Refunds are given on unused or partly used tickets if they are returned to the issuing office before the expiry date. The amount of journeys
used is deducted and then multiplied by the relevant Single fare. An administration fee of 30% with a minimum value of £10 is then
deducted. The Company will not refund or replace lost or stolen 10 Journey Tickets.
28. Explorer Pass
Explorer Passes will be refunded less a 30% cancellation fee provided they are tendered before the commencement date. Request for a refund
should be made in writing to the Company’s head office. No refund will be given if the Pass is received after the commencement date.
G Your Responsibilities
29. Please check tickets and change at the time they are issued
When you buy a ticket, you should make sure that it is valid for the journey you want to make and that you have received the correct
change. If possible, you should tell staff about any apparent errors at that time. If you do not, the Company or agent which sold you the
ticket will only consider claims about any errors if you can show to its reasonable satisfaction that an error was made.
30. Arriving in time to board the coach
Passengers with seat reservations must be at the boarding point a minimum of 10 minutes prior to the departure time of the coach to
ensure travel on the specified service. If you are travelling on a connecting service you must ensure that you have at least 20 minutes
between arrival and departure time to ensure your connection. Failure to do so may result in reserved seats being allocated to other
passengers. No responsibility for any loss can be accepted in such circumstances.
31. Make sure you are on the correct coach and that you get off at the right stop
You are responsible for making sure that you join the correct coach and that you get off at the right stop. Please ensure that you check the
service number matches that on your ticket or in our publicity.
32. Inspection of tickets
You must show and, when required, hand over for inspection, a valid ticket and any accompanying
discount card and/or matriculation card at the request of the staff of the Company or its agent.
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33. If your ticket is spoiled or altered
If a ticket is defaced, damaged or tampered with it is not valid for travel. The Company reserves the right to refuse to issue a replacement ticket
in such circumstances.
34. Lost or mislaid tickets
A ticket is your evidence of your right to make a journey and its safekeeping is your responsibility. Lost or mislaid tickets will not be replaced
nor will refunds be made in respect of them.
35. When you have to change coaches
If it is necessary to change coaches you will be responsible for your transfer between stops and for the transfer of your luggage.
36. Making time for connections
Passengers must allow plenty of time for their coach journey to arrive in time to connect with other forms of transport provided by other
carriers or before an appointment when travelling to important appointments. In particular passengers should plan to arrive at airports at least
two hours before their flight check-in time and at least one hour before departure time of other services. Please note that if you purchase
seperate tickets from the Company for thepurpose of making a connection that this is not a guaranteed connection and is your responsibility
to ensure enough time between journeys. The Company do not accept responsibility for any delays caused by circumstances beyond our
control.
37. Comfort Breaks
Short halts are made on some routes for refreshments. Passengers must return to the coach punctually within the time allowed for these halts.
Coaches may have to proceed without a passenger who fails to rejoin the coach at the prescribed time as set out in the timetable or as
prescribed by the driver. The Company will not be liable for any loss or damage caused by such an occurrence.
38. More than one person travelling on one ticket
Where two or more people are included on the same ticket, the person purchasing the ticket shall be deemed to do so on the basis that he or
she acts as agent for both or all the members of the party and accepts these conditions on behalf of each member of the party.
H Responsibilities of the Company
39. It is the Company’s responsibility to carry the passengers, with the minimum discomfort and inconvenience to the destination shown on the
ticket. However sometimes, due to circumstances beyond the Company’s control, coach services are disrupted or cancelled.
40. The Company shall not be in breach of its obligations to carry the passengers if a service is cancelled due to circumstances beyond its
reasonable control, which shall be deemed to include, but not be limited to exceptional severe weather conditions, accidents causing delays on
the coach service route, fire and/or damage at a coach station, compliance with requests of the police, deaths and accidents on the road,
vandalism and terrorism and acts of God.
41. In the event of any failure by the Company to fulfil its obligations due to a circumstance beyond its reasonable control, the passenger shall be
entitled to a refund of their ticket price but the Company shall have no additional liability beyond this.
42. If the Company fails to carry the passenger to their destination as shown on their ticket for any reason not otherwise excluded pursuant to
section 43 below (for instance, and in particular due to a mechanical breakdown of the Citylink coach), the Company shall, at its own expense,
arrange or provide alternative transport, such as another coach, train, private car, taxi etc to complete the journey as soon as reasonably
practical having regard to the circumstances and provided that the Company does so within a reasonable time, it shall have no other liability as
a result of any delay in performing its obligations.
43. Limitation of Liability for Breach of Contract
Notwithstanding anything to the contrary contained in these terms, the Company’s liability for any failure on its part to carry the passenger to
the destination shown on the ticket shall be limited to reimbursing the passenger for the reasonable cost of alternative travel to such
destination by coach, train, private car or taxi (or any combination of them) and the passenger shall be reimbursed on presentation to the
Company’s office at Buchanan Bus Station of the appropriate receipt or other voucher for the cost of such travel. In particular, but without
prejudice to the above paragraph, the Company shall have no liability for any consequential losses of the passenger as a result of failure by the
Company to fulfil its obligations.
I
On board comfort
In the interest of all passengers the following "comfort" rules will apply:
44. Noise.The playing on coaches and in coach stations of radios, cassette or CD players, personal stereos, musical instruments is not permitted.
However, provided that the driver of a coach is satisfied that the sound of a personal stereo does not cause offence or inconvenience either to
himself or to the other passengers, he may allow an exception to this requirement.
45. Alcoholic drinks. Passengers are not permitted by law to take alcoholic drinks onto coaches for the purpose of consuming them on board, nor to
drink such drinks on the coach or to remain on the coach when in the opinion of the driver they are under the influence of alcoholic drink.
46. No Smoking policy. Passengers are not permitted to smoke in any vehicle operated by the Company and designated no smoking areas in any
coach station. The Company is entitled to require offending passengers to remove themselves from the coach or coach station if they do not comply
with a request to desist from smoking.
47. Drug and Solvent abuse. Passengers are not permitted to board or remain on board any of the Company’s services whilst under the influence of
drugs and/or solvents.
48. Special Needs. Certain seats may occasionally be reserved for the elderly or disabled. Passengers should always comply with any requests from
staff to make such seats available.
49. Food. Passengers are not allowed to take onto our coaches any hot food eg. chips, take-away meals etc. We are entitled to refuse access to any
passenger with hot food.
50. Hot Drinks are allowed on board the coach if they are in a cup or container with a secure lid. They may not be consumed in the front passenger seats of
the coach.
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51. The Company reserves the right to refuse entry or to remove from the Company's vehicles any passenger who shall be or, in the opinion of the
driver or other Company official, appears to be in breach of any of these comfort rules. Any passenger so refused or removed shall not be
entitled to any refund or compensation whatsoever from the Company and the Company shall have no liability to the passenger whatsoever.
J
Luggage and Personal Property
52. Neither the company or its servants, agents or subcontractors are common carriers and luggage and personal property for carriage will only be
accepted on these conditions.
53. We reserve the right to refuse to carry in the hold more than one suitcase or similar package of luggage and more than one small bag inside the
coach. Additional luggage may be carried subject to accommodation being available within the vehicle. This right may be exercised even if larger
amounts of luggage have been permitted on the outward journey.
54. Wherever possible, the Company will assist the wheelchair bound passenger. Folding wheelchairs will be carried where possible however batterypowered wheelchairs cannot be carried. The Company can offer no guarantee that a member of staff trained in the correct lifting and handling of the
wheelchair bound passenger will be available to offer assistance. Fully accessible vehicles are being introduced across our network. At present the
services offering accessible vehicles are: Service M9 Aberdeen - Glasgow/Edinburgh via Dundee
Service M90 Inverness - Edinburgh/Glasgow via Perth
Service 900 Glasgow - Edinburgh
It is very important you call our reservation team on 005 50 50 50 at least 48 hours before the intended date of travel.
55. The Company reserves the right to refuse trunks or other bulky articles, or articles of an objectionable or dangerous nature, or which have sharp or
protruding edges which may tear or damage other luggage with which it is packed within the coach. The Company is also entitled to request any
passenger to open any article of luggage for inspection by the driver or other authorised employee of the Company in the presence of the passenger
if, for reasons of security, the Company considers it necessary to do so. Subject to availability of accommodation, bicycles in a box/bag and
skis/surfboards will be carried. Fragile items such as electronic goods, portable televisions, radios etc. will only be carried if they are of reasonable size
and securely packed. The Company will not be responsible for damage to such items howsoever caused.
56. Passengers are responsible for getting themselves and their luggage onto the correct service. If the Company’s staff assist with luggage, it is still the
passengers responsibility to see it on and off the coach. The passenger must also look after his or her luggage at all times including whilst at coach
stations, stops and on the coach. Medication and valuables should not be stowed in the luggage hold but taken on board. The Company's liability is
limited to £100 per passenger and passengers are advised to ensure that they have proper insurance if their luggage is worth more than this.
57. Luggage given into the custody of the Company must be clearly and appropriately labelled and securely packed and locked/fastened. The passenger's
destination should be shown on the outside of the luggage. Luggage labels will be provided at the point of departure. these must be used and will
serve as a receipt for your luggage.
58. The Company will not be liable for loss or damage to passengers luggage or to any possessions of the passenger unless such a loss or damage is
caused by negligence on the part of the Company, its servants or agents; and, in the event of the Company being liable for loss or damage under this
clause, its liability in such case shall be limited to the sum of £100 per item of luggage. Where an item of luggage contains items belonging to more
than one person, only one claim will be considered by the Company. The Company's liability will be limited to £25 for any one item within the
luggage lost or damaged. The Company will not be liable for any monetary loss whatsoever. This includes currency, valuable securities such as
cheques, money orders, premium bonds and certificates and all other items which may be valued in money or money's worth. The Company
recommends passengers to insure their luggage and personal property.
59. Loss of luggage or personal property must be notified immediately to a Company employee. The passenger should also contact the company owning
the vehicle on which they travelled. The Company reserves the right to levy a charge for storage and return of lost property.
K
Carriage of animals
60. Animals, other than guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons, will not normally be carried on the
Company’s services. Please note that no animals will be carried on our services to Belfast which is service 923.
61. Exception will be made to small animals, if accommodated in an approved animal transporter which can be secured on the floor area of the coach
beneath the passenger’s feet. Animal transporters are not allowed on the seats of the vehicles.
62. Animals accommodated in an approved transporter must not under any circumstances be placed in the luggage compartment of the coach.
63. A ticket must be obtained for any animal carried at a charge of £1 Single. These tickets can only be purchased from the driver on board the coach.
64. If an animal is taken on board without the drivers permission the passenger may be required to remove it. The passenger accompanying any animal in
the vehicle will be solely responsible for the animal and will indemnify the Company against all liability arising out of the carriage of the animal on the
Company's vehicle or out of the animal's presence on the vehicle and the Company will not be liable for any loss or injury to the animal whether caused
by negligence of the company, it's servants or agents or otherwise.
L
General
65. The published running times of services are approximate only and the Company does not undertake that services will start or arrive at the time
specified in its timetables or that such services will connect with other services shown as connecting services.
66. Except as provided in these terms, the Company will not be held liable for any loss howsoever arising or caused as a result of any delay to such
services or by the same not operating in accordance with their published timings.
67. The Company reserves the right to alter its timetables or suspend, cancel or withdraw services or departures or other facilities without notice,
whether before or after a passenger has booked accommodation on the same.
68. The right is reserved to provide carriage between the points stated on the ticket issued to the passenger by means other than the vehicles
scheduled to run on the journeys to which the ticket relates.
69. Any arrangements for hotel accommodation, meals, refreshments, admissions to or for the use of premises, vehicles (including coaches), trains,
ferries, aircraft or other means of conveyance operated by persons or bodies other than the Company are made by the Company as agent for and
on behalf of the passenger, on the express condition that the Company shall not be liable for any loss, damage, injury, delay or inconvenience
howsoever caused to the passenger as a result of any such arrangements for such matters or use thereof. Such arrangements are subject to any
by-laws, regulations or conditions of the provider of the facility.
70. Any ticket sold or arrangement entered into on behalf of the passenger is on the condition that the laws of Scotland shall apply to the contract
arising and to the determination of the rights and liabilities of the respective parties and that no action or other proceedings shall be brought by
either party in relation to the contract or for damages independent of such contract except in a court of competent jurisdiction in Scotland.
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