The Economic Development Department`s (SEDD)
Transcription
The Economic Development Department`s (SEDD)
Annual Report Sharjah Economic Development Department 2014 Fourth Edition May 2014 “Our economic decision in Sharjah is linked to our human values that are founded on transparency as well as justice and we work according to our own programs, objectives and plans to achieve a comprehensive growth in the Emirate that would make everyone benefit from in the present time and future.” إن قرارنــا االقتصــادي فــي الشــارقة مرتبــط بقيمنــا اإلنســانية التــي عمادها الشــفافية والعــدل ونعمل وفــق برامجنــا وأهدافنــا وخططنــا مــن أجــل تحقيــق نمــو شــامل فــي إمــارة الشــارقة يســتفيد منهــا ً كل فــرد علــى أرضهــا حاضــرًا ومســتقب .ال His Highness Sheikh Dr. Sultan bin Muhammed Al Qasimi Member of the Supreme Council Ruler of Sharjah His Highness Sheikh Sultan bin Muhammed bin Sultan Al Qasimi Crown Prince Deputy Ruler of Sharjah Chairman of Executive Council Message from the Chairman A Comprehensive model of the Sustainable Development Management of the same year, in addition to the fact that they have Dr. Sultan bin Mohamed Al Qasimi, Supreme Council contributed to around 36% of the number of licenses Member and Ruler of Sharjah, to pay attention to the that Sharjah registered in 2014. Also the Department importance of education. Due to that, SEDD carried succeeded in providing comprehensive services in out such trends by launching “Sharjah Design a modern and sophisticated style where it released and Creativity Initiative” with the Engineering and in 2014 more than 61 e-services and 41 applications Fine Arts Departments in the University of Sharjah that can be used through smart phones and it was (UOS), able to establish an electronic linking with 24 local and Program” to support students from Sharjah Higher federal bodies to facilitate the procedures. Moreover, Colleges of Technology, in addition to a similar SEDD improved its procedures in controlling and collaboration with the Business Department at the monitoring the markets in 2014 as well as it has American University of Sharjah (AUS). the “Economic Research Cooperation “I am honored and pleased to present to you the Sharjah to create an economic model that relies on strengthened consumer protection process against Moreover, we are so proud that our Department, fourth edition of Sharjah Economic Development the principles of social and economic responsibilities commercial fraud by moving from the concept of SEDD, presented a distinguished and a special Department’s (SEDD) Annual Report which records which is inspired by the cultural and heritage models “controlling” to “partnership with markets” which model in 2014 through raising the emiratization a new chapter of profound and sincere efforts for in the emirate. was carried out according to the directives of His rates up to more than 92%, in addition to a higher people in the county and the emirate of Sharjah. In SEDD was successfully able to place and carry out Highness, the Ruler of Sharjah, to make the emirate job satisfaction rates of 92% among the other this report, we are presenting a model of success number of economic initiatives and policies where it a model known for “safe markets” by shifting from government departments. Also, we launched at and excellency of the first and the oldest economic accomplished its goals and objectives in attaining the concept of “inspectors” to “Commercial Officers” the same year the “Vanguard” program to prepare department in UAE which was established in 1981 customer satisfaction and providing them with the whom their number raised from 32 ones in 2013 to 50 future leaders which targeted 50 participants from according to the wise directives of His Highness Sheikh needed information and services by using the most ones in 2014. The Department also prepared special Directors and Head of Sections through a number of Dr. Sultan bin Mohamed Al Qasimi, Supreme Council professional tools and methods. Such tools and places to destruct counterfeited products in Sharjah 50 workshops, in addition to 138 training courses and Member and Ruler of Sharjah, in order to contribute methods are presented in the expansion that was and developed the service of consumer protection workshops with a growth rate of 27%in comparison in creating a developed economy in the emirate, to well displayed in 2014 by having “Tasheel” service complaints to be solved easily and quickly at the to 109 ones in 2013.” establish a methodical and systematic management centers as one of the experiences and models of same day. for the sake of governing and monitoring the markets, privatization in government services with a growing In 2014, The Economic Department has established and to attain development and prosperity in Sharjah demand from investors. “Tasheel” began with a a cooperation with the educational entities through this wise vision of His Highness the Ruler of growth rate of 17% in 2014 to reach 19% at the end according to the directives of His Highness Sheikh Sultan Abdullah bin Hadda Al Suwaidi, Chairman of Sharjah Economic Development Department The Economic Development Department’s (SEDD) Procedures, One of the Engines for growth of the Economy of Sharjah in 2014 SEDD strengthen Sharjah’s profile as one of the best business friendly environment cities worldwide Sharjah Economic Development Department economic sectors such as the non-financial rates in Sharjah’s economy where it has helped it has accomplished a growth in the sector of (SEDD) had a great role in increasing the growth in the sustainability of 56,000 licenses working in the Emirate at the end of 2014 such as industrial, commercial, and vocational ones that achieved the demand on new and renewed licenses with records of %5 and %6.4 in 2014 respectively and a total growth rate of %6.3 in 2014 on existing licenses in the emirate. SEDD works constantly to increase these growth rates by paying attention to the manufacturing sector that represents a point of strength in the exporting and enormous re-exporting of goods in the emirate, whereby the industrial facilities recorded growth rates of %8 in the past ten years. Also through the last two years, SEDD developed its releases of the reports and economic indicators that enabled it from confirming that Sharjah records growth in number of enterprises sector from %5 to %8, as well as electricity, gas and water where a leap has occurred at with a growth in the GDP from %1 up to %12.5 due to the investments made by the Government of Sharjah. In addition, there has been an increase in the sector of wholesale and retail sale as well as maintenance services from %2 to %4 as an active indicator on the demand and consumption in the emirate. Also, there has been a growth in the sector of restaurants and hotels from 2 to %3, transporting, storage and communication sector from %3 to %6.5, the leap in the sector of governmental services from %2 to %11.2 and the sector of financial enterprises from %5 to %16.2, as well as the expectation to attain a growth in the environmental sector with a record of %15 annually in the renewed energy, waste management and energy efficiency sectors. the directives of His Highness Sheikh Dr. Sultan supporting and improving conducting business Member and Ruler of Sharjah, to pay attention Furthermore, in 2014, SEDD cooperated in in Sharjah and reaching investor as fast as possible with less costs through the Departments act of permitting license releasing in less than 24 hours at the Department main headquarter, and privatizing the licenses renewal services without visiting the Department. Also, SEDD provides number of services where it has released 61 e-services that can be accessed through its website, as well as 41 services through the applications in the smartphones in 2014. In addition, it works constantly on maintaining safety in Sharjah’s markets as well as following bin Mohammed Al Qasimi, Supreme Council to the commercial and industrial sectors by establishing new departments, promoting for the emirate’s potentials in investing, diversifying activities, and taking care of the growth rates in various economic sectors. Moreover, SEDD seeks to make its services available all over the emirate of Sharjah through different campaigns, tours and visits in its areas and regions where such acts contributed to the prosperity of the emirate’s economy by making it one of the best economies in launching and conducting business all over the world. SEDD took promising steps in 2014 to contribute in the sustainable Obtaining ISO 27001:2013 for Information Security Managment 61 e-services and 41 smartphones applications development of Sharjah and to develop its business enviroment Lowest licenses cancellation rate of%25 and a decrease of closed facilites by %40 in 2014 E-linking with 23 local and federal entities in UAE One of the highest rates of emiratization in Sharjah (%92.3) Expanding social responsibility scope to support students` cognitive abilities and research Supporting Local Entrepreneurship initiatives (%92) Highest rates of job satisfaction in Sharjah Excellence Awards Monthly and Annually Action (1): Improving and Developing Investment Environment is One of SEDD’s Priorities total number of renewed ones reached 54,922. Such a thing emphasized the appropriateness of services privatization to the business community in the emirate and the number of customers Economic Development Department - Promising steps to develop business procedures that have benefited from such facilitates that the Department provided within its initiatives to SEDD worked on creating a concept of a support the economic society in Sharjah. comprehensive development through number of recent procedures, taking in consideration to pursuit the international standards which demonstrated in 2014 on the extent of success - Fees Integration Policy and Optimized Application of “Single Window” Process In 2014, SEDD provided a group of different in entrepreneurship that the emirate achieved. Department’s procedures that are related to The statistics and annual reports confirmed the the process of extracting licenses through the work that the Department done to achieve at the “single window” process to enable the customer economic sector where they reflect the economic to carry on all of his/her transactions without prospects that the Economic Department looks moving forward to, its leadership in guiding businesses Departments which confirms SEDD’s concerns and economic development process, as well as to facilitate procedures on customers. The its will to attract internal and external investments. Department also offered access to the licensing service centers contributed Authorities and 2014 “Tasheel” different Annual report - “Tasheel” service centers experience: from main headquarter to branches, a new model in governmental services privatization between 15 procedure through the “single window” in order to combine its procedure to the procedures of Sharjah City Municipality, Sharjah Civil Defense, Notaries Offices, Emirates Telecommunication Corporation (Etisalat), Sharjah Electricity and in Water Authority (SEWA), Ruwad Establishment, renewing around 36% of the licenses in 2014 Emirates Post, Sharjah Islamic Bank, and Sharjah where the number of licenses hit 20,046 and the Finance Department. - Controlling some Commercial Activities: SEDD undertook the process of monitoring and controlling all of the commercial activities and business that service Sharjah since it was established in 1981. It has placed regulations and standards to these activates to maintain the safety in the society and to protect customers from counterfeited products. Moreover, SEDD was keen on the selectivity of business that it launches which comes within the societal and regulatory roles that it adopts. A rapid growth in the number of licenses renewed through “Tasheel” Service Centers in Sharjah in 2014 60% ....................................................................................... 50% ....................................................................................... 40% ....................................................................................... 30% ....................................................................................... 10% 0% 29% 47% 48% 46% Economic Development Department 20% 41% 52% 34% 34% 34% 38% 19% 17% ....................................................................................... ....................................................................................... . . . . . . .November ...... December . .October . . . . . . .September . . . . . . . .August . . . . . . . . July . . . . . . . June . . . . . . . .May . . . . . . . April . . . . . . .March . . . . . . .February . . . . . . . January ...... Comparison of Licensing Department`s Services Transactions In order to provide investors with comprehensive and competitive fees, SEDD - Increasing Growth in Business Enterprises Registration in 2014 The high demand on new licenses in SEDD ...................................................................................................................................................... 100,000 ...................................................................................................................................................... 90,000 ...................................................................................................................................................... 80,000 ...................................................................................................................................................... 70,000 2014 93,885 2013 76,421 boosted the economic movement and increased with other entities that carry on similar the number of licenses released in the emirate. ...................................................................................................................................................... 60,000 procedures of the Department in order to This strongly indicates the investors and business ...................................................................................................................................................... 50,000 check the effectiveness of services pricing owners’ confidence on the emirate’s economy ...................................................................................................................................................... 60,000 policy and if they are suitable for investors to and the Department as well where it follows ...................................................................................................................................................... 40,000 encourage them to conduct new business by sensible policy to attract investors, diversify ...................................................................................................................................................... 30,000 paying reasonable prices which will attract licenses, and create a suitable atmosphere and ...................................................................................................................................................... 20,000 businessmen to carry on their enterprises in environment for business and high levels of the emirate of Sharjah. organizational services. 54,938 59,765 4,294 52,511 56,172 3,985 ...................................................................................................................................................... 10,000 ...................................................................................................................................................... 0 Warehouse Renewal License Renewal Record Renewal Signboard 2014 conducts standard comparisons periodically Annual report - Fees Competitiveness in Sharjah: 17 owners reduced by 7% where it became 13,018 Strategic Partnership with Markets, Consumer in the number of closed facilities by 40% in 2014 Protection, less Irregularities and more Guidance where it has reached 1, 214 ones in comparison - From control and irregularities to partnership and cooperation with providers The total number of irregularities reached 6,402 ones in 2014 while it was 5,875 in 2013 warnings from 14,010 ones; in addition to the fall looked into kids toys to make sure that they are not counterfeited. The Department emphasized that it will carry on all that is needed to ensure safety in the emirate of Sharjah to all the to 2,028 facilities in 2013 as it is displayed below. consumers and customers in order to protect - Various Inspection Campaigns on Markets The total price of sized counterfeited products them from all that may harm them. hit around 3.9 million dirhams in 2014 where it SEDD hasn’t focused on its leadership and with a growth rate of 9%. Also the number of national role in the emirate in checking on warnings that the Department sent to license products and trademarks only, but also has was around 1.1 million dirhams in 2013. Total price of counterfeited product in 2014 comparing to 2013 An Improvement of SEDD’s Inspection Transactions in 2014 comparing to 2013 Commercial Control Section Transactions 2013 3,925 4,500 ...................................................................................................................................................... 4,000 ...................................................................................................................................................... 3,500 7,581 8,000 ...................................................................................................................................................... ...................................................................................................................................................... 7,384 7,000 ...................................................................................................................................................... ...................................................................................................................................................... 4,294 1,180 5,000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,500 2,000 1,500 ...................................................................................................................................................... ............................................................................................................................ 1,000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500 4,000 3,000 1,832 ...................................................................................................................................................... ...................................................................................................................................................... 469 2,000 629 ...................................................................................................................................................... ...................................................................................................................................................... Closed Facilities Issued Irregularities Warnings 1,000 0 2014 2013 0 2014 6,000 ...................................................................................................................................................... ...................................................................................................................................................... 3,000 19 Annual report 2014 ...................................................................................................................................................... Economic Development Department Action (2): SEDD’s Three Main Objectives in 2014: Action (3): Leadership in Smart Applications - Investors’ Smart Services Economic Development Department SEDD Launched 41 applications in 2014 that can be accessed through smart phones in order to save investors’ time and efforts. These services comprised paying irregularities, releasing trade names, releasing signboards, calculating fees, pledges services, querying on certificates, accounting manager services, and accessing questionnaires. - E-linking with different local and federal entities in UAE SEDD established the e-linking process with facilitate communication between government institutions and itself where it carries two performance and mutual “coordination” in the investment field. - ISO Certificate (27001:2013) SEDD was able to obtain ISO (27001:2013) which confirms that all the technological systems of the Department are protected with the information security management system. Department to establish a comprehensive technical infrastructure. - Developing Business and Investment in Sharjah, New Department for Commercial Affairs seeks Commercial through Affairs economic vision and business process to attract external investments according to the Action (4): SEDD Adopts Commercial and Industrial Investments SEDD proper activates that go in hand with Sharjah’s its Department of which focuses on “developing business” and “investment” to improve national investments,and select the distribution of various commercial activates in the emirate. The Commercial Affairs Department in SEDD provides the appropriate suggestions, statistical data, economic indicators and feasibility studies for investors and the ones who want to launch new enterprises in order to provide a successful and suitable business environment in coordination with different entities, to link commercial activates with development policies and to protect environment as well as education. - New Department of Industrial Affair, One Step towards Industrial Development in Sharjah Within the directives and vision of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, and as a complementation of SEDD’s role to create a balanced growth in all sectors, the Department paid attention to the importance of establishing a commercial affairs department at it, pursuing Sharjah’s economic development process, and suggesting policies and lows to organize the sector. The emirate of Sharjah made great strides to 21 2014 main objectives that are achieving “speed” in and controls that have been adopted by the Annual report 23 local and federal entities in UAE in order to The certificate emphasizes the strict standards Sultan Abdullah bin Hadda Al Suwaidi: a rate of 4.6% at the total number of licenses “There are no initiatives or economic trends that in the fourth quarter of 2014 in comparison with make us lose sight of integrating citizens in the 2013 which indicates the quality sustainability of economic development outcome.” Economic Development Department promote industrial projects where it has achieved the industrial sector and stability as one of the most important indicators in Sharjah. - Citizens Entrepreneurship, One of SEDD’s New Objectives As an implementation of the directives of His SEDD’s Vision to Support Young Citizens Entrepreneurial Projects Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler business of Sharjah, SEDD started the preparations to From the qualitative focus to licenses to local cadres business and emphasized the 4 meetings with young owners. the concept of qualitative diversification for the preparation of national licenses. development in Sharjah. Communicating with young business investors. Supporting national cadres and small and medium national enterprises. provision of technical support through international agencies and institutions. Supporting micro-small national enterprises that recorded a growth rate of 57% last year. 23 social returns in the development of local projects in Sharjah. SEDD conducted a series of consultative meetings with youth business owners in the context of preparing the vision of SEDD to get the local youth business owners involved in the economic system. SEDD met number of entrepreneurs from the Central and Eastern Region as well as Sharjah City whom distinguished themselves in their enterprises and various sectors and fields such as clothes manufacturing and trading, real states, industrial workshops, vehicles services, ice cream and juices preparing and many other fields. The Department showed and initiatives to support youth business owners the youth the opportunities that they have to improve their and to look at what has been proposed in the first meeting with them. businesses in Sharjah and its regions, all that may affect the development of business environment, the competitiveness in markets, the ways to improve different areas in the emirate, - “Eitimad” License, One Step Towards Supporting Locals Enterprises “Eitimad” license program was placed to support and how to facilitate the procured on investors. local youngsters’ ideas to carry on their business, Also, SEDD intended to deliberate with these play role in economic field, and encourage them entrepreneurs the main obstacles and issues in to be more creative and improve their skills and the economic field and gave number of policies abilities. The license includes the intellectual 2014 owners importance of including the economic and Annual report Focusing on the geographical balanced launch an economic vision in order to improve 5 February January March April May June July 16 15 25 21 20 10 August September October November 25 18 13 14 17 10 11 12 15 11 10 12 22 12 16 20 16 10 12 9 8 0 Releasing and Renewing «Eitimad» Licenses in 2014 Releasing and Renewing «Eitimad» Licenses in 2013 started to develop the idea of homemade food order to raise the commercial and promotional project in cooperation with Sharjah City Municipality level for domestic enterprises. where the trail implementation phase for the - Recognition of Homemade Food Projects, One of SEDD’s Achievements in 2014 Department gave about 10 licenses to test the SEDD works intensively to encourage the economic the Municipality when it comes to the inspection activities in Sharjah by providing different facilitates on Sharjah’s food safety program “GHP” as one of by following up the highest international quality the conditions to have a license. standards. In this regard, the Department worked Action (5): Rehabilitation of Local Cadres in SEDD to Prepare them to Lead Economic Development on applying the rehabilitation program for its Heads of Sections and Divisions, improved its organizational structure, and modified some of its employees’ titles to well describe the duties that each employee should carry on. SEDD was - Organizational Excellence and Modification Management, SEDD’s Tools to Continuous Development also able to determine the quality objectives SEDD succeeded in obtaining the ISO certificate to reflect its quality policy that it adopts in order and monitoring process. The procedures and 9001:2008 in 2008 which added to its series to raise the continuous development effectively to its investors and opening new areas of investment conditions related to this project from space and of successfulness. Such a thing confirmed and to adjust the procedures and processes by to local entrepreneurs. To do so, the Department preparations were certified in order to not add any the success of SEDD’s policy which aims to holding administrative reviews meeting monthly. development of these enterprises in order to place a cooperation mechanism between SEDD and and performance indicators of 2014 through its Strategic Planning and Performance Department 25 2014 project started by the beginning of May 2014. The develop and improve its internal procedures Annual report and economic rights of these entrepreneurs in more burdens into license owners and to train them Economic Development Department 30 December Comparing “Eitimad” Licenses Releasing and Renewing through 2013-2014 future leaders in the Department, which have Divisions’ Heads in 2014 in order to develop their basic and specialized leadership skills, enable them functionally, and expand their knowledge to improve their skills and roles which contributes in developing the work in the Department. The Program was carried out successfully where it has included more than 30 workshops. to activate the economic development in Sharjah, SEDD paid great attention last year to the eternal promotion of investment opportunities in the emirate, and introduced the external investors and entities of the ways on how to release a license in Sharjah and the competitiveness of the procedures. In this regard, the Department participated in three exhibitions which are SIAL Food Exhibition, Hannover Messe, and Kazan, Tatarstan Exhibition. - Educating, Training and Rehabilitating Students SEDD is keen on training and rehabilitating its cadres as well as improving their skills and abilities. It achieves such objectives through number of training courses, provision of guidance and directions to employees, as well as the participation in various employment fairs to improve its workers and to attract the fresh local graduates to work at the Department. Such a thing is raised within the Department concerns to employee the largest number of local hire at it. - Bearing Responsibilities towards Community SEDD’s role in not limited to the economic aspects only, but it is concerned on bearing the responsibilities towards the community as well by participating in number of social activities that made it on the top of its priorities. 2014 received around 50 participants of Sections and In order to attract investors and investments, and 27 Annual report SEDD launched “Vanguard” Program to prepare Action (6): SEDD Contributes in External Promotions of Sharjah Economic Development Department - Rehabilitating and training of SEDD’s Employees: “Vanguard” Program – One of SEDD’s Achievements in 2014 Action (7): Social and Humanitarian Work Completes the Economic Side of SEDD’s Thought Such a thing pushed the Department to organize different events, exhibitions, seminars, lectures, or participating in other events for Patients, Emirates Red Crescent, Sharjah Social Empowerment Foundation, Sharjah Blood Transfusion and Research Center and many other entities that works for the public interest. The total number of students that SEDD trained were 28 ones in 2014 in comparison with 20 students in 2013 with a growth of 40%. Also the main headquarter of the Department trained 23 students in 2014 while it was 14 students in 2013 Also, the Department delivers the best services with an increase of 64%. SEDD provides conducting services, suitable environment and investors care, due to it concerns to afford comprehensive services to its investors within the economic and trade system framework that the Department offers for businessmen to facilitate their work and to support them to face the economic competitiveness that different sectors witness. name for the new license or use the electronic services to save their time and efforts. Moreover, the Trade Name and Customer Services Departments were combined together in 2014 where the number of offices to get the procedures done have increased from 6 ones up to 12 offices. Also, it is worth mentioning that the Department in the same year enabled the foreigners who get into the emirate with a visa to conduct business and to invest in Sharjah. 2014 business legal to the service centers “Tasheel” to get a trade 29 Annual report Action (8): Effective Service Teams Strongly Supports Sharjah’s Investment Movement to its investors and dealers where they can go Economic Development Department other organizations such as Friends of Cancer