Supreme Council Member and Ruler of Sharjah

Transcription

Investor Guide
First Edition - 2013
His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi
Supreme Council Member and Ruler of Sharjah
Sheikh Sultan bin Mohammed bin Sultan Al Qasimi
Crown Prince, Deputy Ruler of Sharjah and Chairman of the Executive Board
Message from the Chairman
In a changing world our vision which
reflects a mixture of the authentic
past with the present was launched.
With progress comes the enrichment of
knowledge and guidance in accordance
with Islamic standards and ethical
business values. Sharjah’s development
of Islamic civilization and remarkable
scientific progress is thereby showcased.
The world has become open to diverse
cultures along with technological developments thus resulting in
effective communication with clients. Through commitment to
our roots, high ambitions, and loyalty to our culture and national
identity, we strive to provide the best services to our clients.
Sultan Abdullah bin Hadda Al Suwaidi - Chairman
About Sharjah
The first sign of civilization in the UAE was found on the
Al Faya Mountain in Sharjah, this historical finding dates
back to around 85,000 B.C. Approximately 7,000 years ago
the desert climate within the region shifted leading to an
increase in the amount of rain resulting in fertile plains that
encouraged the Bedouins, who prior to the shift hunted and
were herding cattle as means survival and preservation.
Before the U.A.E Archaeological excavations in 1978 not
much was known about this region, as there were discoveries
taking place in other regions in Sharjah, like Kalba, Maliha,
Tal Abrak, Dibba and Al Bahis Mountain. Most discoveries in
Sharjah date back to the Stone Age or later, and are displayed
in the Sharjah Archaeology Museum.
Index
01
09
19
29
43 49 53
Registration
Procedures
License Procedures
Trade Names
Procedures
Legal Affairs
Procedures
Procedures of
Obtaining Permits
Commercial
Services & Control
Procedures
Chapter One
Chapter Two
Chapter Three
Chapter Four
Chapter Five
Chapter Six
Customer
Services
Chapter Seven
Electronic
Services
Chapter 1
Registration Procedures
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Investor Guide | Registration Procedures
Registration Procedures
Limited liability companies (LLC)
registration
A limited liability company is one with limited
liability, where the number of partners may
not exceed fifty and should not be less than
two. Each of the partners is only liable to the
extent of his share in the capital. In all cases,
a UAE national partner is required, with a
shareholding of not less than 51% of the
paid-up capital.
Procedures
1. The investor (applicant) contacts the licenses
section after completing the procedures of
trade names, legal affairs and inspection to
complete his transaction.
2.The employee reviews the basic license
data and endorses it or, alternatively,makes
the necessary amendments to the existing
data and adds any if required.
3. Issuance of payment permission and
auditing.
4. After payments, issuance of license and
registration certificates.
Relevant Sections
• Trade names.
• Approvals from official authorities if
necessary and according to business.
• Inspection.
• Lease contracts.
• Legal affairs.
• Notary public.
• Licenses section.
• Ministry of Economy.
Required Documents
• License form.
• Brand certificate.
• Copy of the passport and National ID and
identity of the UAE national.
• Certified no objection letter from the
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applicant, a copy of the passport and
visa or residence and identity card of the
expatriate.
• Technical assessment report.
• Official approvals, if any.
• Partnership contract (Memorandum certified
by a Notary Public.)
• Ministry of Economy approval.
• Legal affairs approval.
• Certified copy of the lease contract.
• Map image or property certificate.
Partnership company registration
abstract ( family book ) & national ID of the
UAE national.
• Technical Assessment Report.
• Official approvals, if any.
• Partnership Contract (Memorandum) certified by a Notary public.
• Ministry of Economy approval.
• Legal Affairs approval.
• Map image or Property certificate.
• Billboard design.
Local services agent license or
business partnership license
registration
A partnership company is a company formed
by two or more partners who are jointly
liable to the extent of all their shares for the
company’s liabilities. All partners must be
UAE Nationals.
Individual establishments are owned by only
one person with the purpose of practicing any
economic activity (business or professional).
The establishment’s financial liability extends
to the establishment owner, as he bears all
financial obligations of the establishment.
Procedures
1. The investor contacts the Licenses Section
after completing the procedures of trade
names, legal affairs and inspection to
complete his transaction.
2. The employee reviews the basic license
data and endorses it or, alternatively,
makes the necessary amendments to the
existing data and adds any if required.
3. Issuance on payment permission and
auditing.
4. After payment, issuance of license and
registration certificates.
If the owner of the establishment is not a
UAE or GCC national, the license must be
regulated through a local Service Agent who
shall be a UAE national and must be a natural
person and not a legal entity.
Relevant Sections
Trade names, official bodies if necessary,
inspection, lease contracts, legal affairs, notary
public, and Licenses Section, in addition to
the Ministry of Economy.
Required Documents
• License form.
• Brand certificate.
• Copy of the passport and, civil register
Procedures
1. Attendance of the license parties for the
preliminary license approval from the
trade names section.
2. Attendance of the license parties or their
legal representatives to sign the Local
Service Agent Agreement or a business
partnership contract.
3. The investor contacts the Licenses Section
after completing the procedures of trade
names, Legal affairs and inspection to
complete his transaction. The employee
reviews the basic license data and endorses
it or, alternatively, makes the necessary
amendments to the existing data and adds
any if required.
4.Issuance of payment permission and
auditing.
5. After payment, issuance of license and
Commercial Register certificate.
Relevant Sections
• Trade names
• Official authorities if necessary.
• Compliance & protection.
• Municipality (lease contracts).
• Legal affairs.
• License Sections.
Required Documents
• License form.
• Commercial Name Certificate.
• Copy of the passport and civil register
abstract ( family book ) & national ID of the
UAE national.
• No objection letter from the applicant and
a copy of the passport and visa or residence
and identity card of the expatriate.
• Technical assessment report.
• Approval issued by other Government
authorities according to the type of activity, if
any.
• Local Service Agent Agreement certified by
the legal affairs section.
• Map image or property certificate.
• Billboard design.
Foreign company branch
registration
Application submitted by the concerned
parties for preliminary license approval for a
branch of a foreign company abroad.
Procedures
1. Apply for the license using the application
form issued by the Department of Economic
Development.
2. Meeting minutes or approval of the Board
of Directors to open the branch, along
with legal translation and the statement
by the company representative.
3. Provide the Section with documents
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authenticated by the UAE Embassy in the
foreign country and the UAE Ministry of
foreign affairs together with translations
if needed.
4.Power of Attorney issued in favor of
the foreign company representative to
proceed.
5. Provide all the required documents for
approval by the Section Head.
6. After completing all required paperwork,
head of trade name section to indicate
approval for branch registration on the
license application form.
7. Check with the Trade Name Section for
verification.
8.Applicant to contact the Ministry of
Economy for approval to establish the
branch.
Relevant Sections
•
•
•
•
•
Trade names.
Official authorities if necessary.
Legal affairs.
Municipality (lease contracts).
Licenses Sections.
Required Documents
• License form.
• Authenticated commercial license and
registration certificate for the main
company.
• Translated and authenticated main company’s
Memorandum of Association and its
amendments if any.
• Certified copy of the main company’s
Statute (for public & private shareholder
companies) with legal translation.
• Legal translated minutes of meeting of the
Company’s board of directors or resolution
authorizing opening of the branch.
• Certified copy of agency contract between
the foreign company and the local agent.
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Local company branch
registration
Application submitted by the concerned
parties for a license to establish a branch of a
company in other Emirates.
Procedures
form issued by the Department of Economic
Development.
2.After completing all the required paper
work, proceed to the head of trade name
section for the approval of the branch
registration on the application form.
3. Follow up with the trade name section for
trade name adoption.
Relevant Sections
• Trade names.
• Official authorities if necessary.
• Legal affairs.
• Municipality (lease contracts).
• Licenses Sections.
Required Documents
• A certified copy of the commercial license
and registration certificate of the main
(mother) company.
• Authenticated copy of the main company’s
amendments if any.
• Authenticated copy of the main company’s
Statute (for public & private shareholder
companies).
• Minutes of the meeting of the company’s
board of directors stating their approval to
open the branch.
GCC company branch registration
Procedures
form issued by the Department of
Economic Development.
2.Minutes of meeting of the Company’s
board of directors or resolution
authorizing opening of the branch as well
as power of attorney or authorization to
the representative of the gulf company.
• All documents must be certified from the
UAE embassy in the Gulf state and the
Ministry of Foreign Affairs in the UAE.
• Approval as a GCC company branch is
subject to satisfying all the documents
required.
Relevant Sections
• Certified copy of the trade license or
Commercial Register certificate for the
mother company.
• Certified copy of the company’s
amendments, if any.
• Minutes of the company`s board meeting
or resolution authorizing opening of the
branch.
Public / private shareholding
company registration
Public Shareholding Company
Registration
A Public Shareholding Company is a company
with a share capital divided into equallyvalued tradeable shares; where the liability
of each partner is limited to their share
in the capital. All members who sign the
company’s initial Memorandum and Articles
of Association of such companies with the
intention of becoming duly liable thereupon
is considered a founder. Public shareholding
companies are not licensed unless there
are at least ten founders and the company’s
share capital is not less than ten million AED.
Private Shareholding Company
Registration
A Private Joint Stock Company is subject to
all the rules and regulations pertaining to
Public Joint Stock Companies, save for the
following:
• The number of founders must not be less
than three.
• Share capital must not be less than
2 million AED.
• The shares of a private joint stock company
cannot be offered for public subscription.
Procedures
1.
Submitting an application to the
Department of Economic Development
and the Ministry of Economy for
registration in the Commercial Register in
accordance with the terms and conditions
set forth in the Commercial Registry Act
and its implementing regulations within
15 days from the date of the Minister’s
decision to declare the establishment of
the company.
2. Submit an application to the Department
of Economic Development regarding the
establishment of the company.
3.The Ministry of Economy forms a
committee, that includes a representative
of the Ministry of Economy and the
Department of Economic Development,
assigned with the task of submitting a
recommendation for (or against) the
establishment of the company to the
head of the department.
4.The head of the department issues a
decision establishing the company.
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5.The decision accompanied by related
documents is submitted to the Ministry of
Economy for the final decision to establish
the company.
6. The trade name of the public shareholding
company must be accompanied by the
phrase “public company” and the trade
name for a private shareholding company
must be accompanied by the phrase
“private joint stock company”.
7. The company may not engage in activity until after registration in the trade registry
by the concerned authority.
6. The trade name of the public shareholding
company must be accompanied by
«public company» and the trade name for
a private shareholding company «private
joint stock company».
7. The company may not engage in activity
only after registration in the trade registry
by the concerned authority.
Relevant Sections
• Trade names.
• Inspection Department.
• Lease Contracts.
• License Sections.
• Legal affairs.
• Ministry of Economy.
• Notary public.
Required Documents
• Two certified copies of the company’s
Articles and Memorandum of Association
duly authenticated.
• Two copies of the list of board members
place of birth & nationality of each of them.
• Copy of Memorandum of Association and
statute certified by the notary public.
• Feasibility Study.
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7
Chapter 2
License Procedures
Trade Names Procedures
8
Investor Guide | License & Trade Names Procedures
License Procedures
Trade Names Procedures
Issuing trade names
Procedures
1.Investors, or their representatives, apply
for a license using the license application
form and fill it with all required data (such
as the type of license, the legal form of
the trade name, the required activities
and partners) with trade names provided
in order of preference.
2. New investors must register first through
the website for the Department of
Economic Development.
3.Submit the application form to the
employee handling entry of trade name
data with all the required documents.
4.The employee handles entering the
trade name data of the investor and
the selection of trade names from list
submitted by the investor according to
the mentioned priorities making sure to
select the first trade name not booked by
another investor and does not violate the
conditions and instructions.
5. Adding the activities to the name. There
is no limit to the number of added
activities but they must be homogeneous
unless an exception is granted from the
administration.
6. In case all names were reserved, investor
selects other names and so on, until a
trade name is booked for the company
or the investor may leave selection of the
trade name to the employee.
7. It is possible to register with an existing
trade name if the new trade name is a
compound name.
8. The trade name is referred, according to
the type of activity, to the inspection
department, the municipality or to the
legal affairs or to any other authorities
involved in the name approval to
complete the procedure.
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Licensing
Relevant Sections
Trade Names Section
Required Documents
• License form.
• List of the investor licenses.
• Electronic form of investor registration.
• Copies of valid passport and naturalization
identification & national ID of the UAE
national and residence for expatriates.
• For non-GCC license applicants, no objection
letter from the sponsor certified by the
courts or the Sharjah Chamber of Commerce
and Industry.
• No objection letter from the Sharia Court
for those under 21 (if an investor is under
age).
• Approval letter from the relevant authorities
for the activities required.
Leases contracts
Ratification of lease contracts in the event
of issuing a license, changing location or
amendment of data.
Procedures
1. Submitting the contract to Trade Control
section.
2. Reviewing and subsequent ratification of the lease by the section.
3. Ratification by the contracts section.
Relevant Sections
Commercial Control, Contracts section.
Required Documents
• Application form to the department.
• Land map.
• Title Deed.
Procedures
1.
The concerned employee calculates
the license fees, the client receives the
payment permit to make the relevant
payment at the Cashier.
2.The investor (client) receives the license
and commercial register.
Relevant Sections
License section
Required Documents
• License Form.
• Trade name documents & approved
technical assessment.
• All final approvals issued by other
government authorities according to the
type of activity.
• Lease ratified by the municipality, title
deed and plot map.
• Authenticated Partnership Contracts.
• Approved billboard form (sales and
promotions).
License renewal
All commercial licenses are valid for a
period of 12 months, and renewed annually
thereafter.
Procedures
1.The concerned employee calculates the
license renewal fee, the client receives
the payment permit to make the relevant
payment at the Cashier.
2. The investor (client) receives the renewed
license and commercial register .
Required Documents
• License application form signed by the
authorized person.
• Copy of valid passport and civil register
abstract ( family book ) & national ID.
• Copies of valid passport and ID for the
expatriate.
• Copy of the commercial license.
• Copy of valid and endorsed lease contract.
• All approvals issued by other government
authorities according to the type of activity.
Permits
Issuing a permit to warehouse for a license
issued inside or outside Sharjah:
Permits for warehouses for licenses from
within the Emirates:
Procedures
1. Fill in the license form.
2. Book an appointment with the concerned
section for evaluation and approval of the
site (before leasing).
3. Obtain the approval of Civil Defense for
the location.
4.Authentication and certification of the
lease.
5. Obtaining the approval of other government
authorities according to the type of activity if
necessary.
6.Visiting the Licensing Department to
compute the permit fees.
7. Fees payment.
8. Receipt of the permit.
Relevant Sections
Department of Economic Development,
Industrial Area Branch.
Required Documents
• License form.
• Copy of an initial valid license.
• Copy of a valid passport for expatriate
• Copy of a map of the plot or the title
deed(before lease).
• Approvals of other government authorities
according to the type of activity.
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Government Authorities according to the type of activity
Permits for warehouses for the
licenses from outside the Emirate
National Media Council
Ports Customs Department
Presses, video shops, computer pro-
Customs clearance, maritime aviation,
Procedures
1. Fill in license Form for approval by authorized
employee.
2. Book an appointment with the concerned
section for evaluation and approval of the
site (before leasing).
3. Obtain the approval of Civil Defense for
the location.
4.Authentication and certification of the
lease.
5. Obtaining the approval of other government
authorities according to the type of activity if
necessary.
6.Visiting the Licensing Department to
compute the permit fees.
7. Fees payment.
8. Receipt of the permit
grams, silk-screen marketing and adver-
ship maintenance, marine engineering,
tising, TV production, concert organizing,
stevedoring, sea freight, vessel agents
internet services, books and magazines,
and traders, organizing sea cruises.
Relevant Sections
Department of Economic
Industrial Area Branch.
Development,
Required Documents
• License form.
• Letter from the original license owner
requesting warehouse license inside the
Emirate.
• Copy of valid original license .
• Copy of a valid ID for the UAE national .
• Copy of a valid passport for expatriate
investor.
• Copy of a map of the plot or the title deed
(before leasing).
• Approvals of other government authorities
according to the type of activity.
audio tapes.
Ministry of Education and Youth
Police Directorate
Private institutes and schools, sport train-
Gold trade, banks, seals and keys indus-
ing centers, fitness centers, sport service
try, karate and weightlifting training,
companies.
used furniture shops, demolition and
surveillance cameras.
Ministry of Health
Traffic Committee, Sharjah Police H.Q.
Private hospitals, clinics, pharmacies,
Transportation, car rental, sewage suc-
drug stores, optic centers, pharmaceuti-
tion, driving lessons, rental of heavy
cals and medical herbs, cosmetics import
equipment, rental of paving equipment,
and trade companies, health, fitness and
car towage, international passenger
massage centers, veterinarian clinics and
transport and buses.
drug stores, sports training centers.
Sharjah Municipality
Civil Defense
Cosmetics, veterinary clinics, popular
Companies selling firefighting equip-
herbs, Men and Women beauty salons,
ment, tools and materials, factories.
and food products.
Ministry of Agriculture and Fisheries
Farms, fodder trade, agricultural and
flower seedlings, organic fertilizers, imported fish trade and pesticides.
The Ministry of Economy
Accountants- insurance and reinsurancecompanies and branches of foreign
Civil Aviation
Travel and tourism, air freight, air freight
companies, aviation training institutes,
areal surveying, airplane charters, selling
and booking travel tickets.
Justice Department
Law offices, legal translation
companies
Central Bank
Banks, Stock Exchange Companies.
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13
Home license
(E`temad license)
Foundation of E`temad program
• E`temad License Program was established
in the Emirate of Sharjah to allow citizens
to practice some commercial activities
from home through:
• Emphasis on keeping the house as a
residential unit in the first place.
• Without prejudice to residential life or
harm to the residents right to enjoy a
quiet family life.
• License for specific activities with residential
nature according to certain conditions and
controls.
The idea of E`temad program
As part of the economic visions of the
Department of Economic Development in
the Emirate of Sharjah to stimulate economic
projects small and micro in the Emirate,
provide various facilities and open new areas
for male and female citizens to encourage
investment, the idea of the “E`temad”
program was born to exercise activities from
home. This program caters specifically to UAE
nationals, especially those living in Sharjah
and encourages them to be productive,
proactive and utilizes their time by pushing
them into the realm of economic life.
E`temad program goals
• Support the ideas and initiatives of male
and female citizens to invest in private
enterprises.
• Empowering male and female citizens
to contribute in the economic sector and
the fields of business and commerce by
providing them the opportunity to do
business in the right way (micro-projects).
• Organizing process of doing business from
home in the Emirate of Sharjah.
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• Open new areas and roles for the Emirate’s
citizens and push them towards creativity
and skills development.
• Ensure the intellectual and economic rights
of productive families and provide support
to enhance commercial and promotional
activity.
E`temad license issuer
E`temad licenses are issued by the
Department of Economic Development in
the Emirate of Sharjah after the applicant
fulfills the conditions and requirements set
by the Department, most important of which
is the undertaking not to breach the terms
of the license granted, practicing the activity
at home only by the applicant. The License
holder also would undertake to abide by all
rules and regulations relating to the exercise
of the licensed activity, whether existing or
future, and has a responsibility to comply with
all the procedures imposed by government
departments and other government entities
without the Department of Economic
Development bearing any responsibility,
and in the case of violation The Department
may take appropriate measures to impose a
financial penalty or/and to cancel the license.
E`temad license conditions
• All UAE nationals living in the United Arab
Emirate of Sharjah are allowed to obtain
E`temad licenses.
• The applicant must at least 21 years old.
• The license period is one year, renewable.
• The applicant must have a house in the
Emirate of Sharjah or have a letter of no
objection from the owner of the house of
any 1st degree relative.
• Approval of the owner of the building or
villa if the house was rented.
• Signed undertaking from the license owner
to abide by all rules and regulations relating
to the terms of the license granted.
Legal requirements for licensing
1. No citizen is allowed to practice any profitmaking activity from home without a prior
license from the authorized department
bodies under penalty of administrative and
legal accountability.
2. No citizen is allowed to apply for any work
permits (labor visas). Furthermore, other
non-national parties are prohibited from
having a direct role in the work of the license
except those already in the home whose
roles are temporary and irregular and who
are unrelated to any license activity. The
license holder is administratively and legally
responsible to ensure this.
3. Renting the license is not permitted.
4. Practicing the activity must not result in
producing heat emissions, glare, noise,
smell, light, dust, vibrations, flames, fumes,
interfering with electrical current, overlap
with waves of radio and television or
telephone, or cause gatherings or any other
things that would limit the ability of anyone
else to enjoy his home in any way.
5. The license holder shall maintain public
health and safety, and not cause excess
waste in the residential area.
6. The license owner commits to work during
accepted working hours. He further must
not allow household activities to cause an
increase in traffic or to annoy residents of
the area or limit their ability to enjoy their
normal life.
7. It is not permissible to park vehicles of the
business activities at night in front of the
house in a manner that is incompatible with
the general norm of the residential area, also
the owner of the license undertakes not
to allow the licensed activity to cause any
pressure on the public parking of the area.
8. In accordance to the license condition,
it is not allowed to put any billboards or
promotional materials whether lit or not lit
for the activity on the house, the outer wall
of the house or any sign indicating that the
house is used for any purpose other than
residential.
9. It is not permissible to place any goods
outside the home or to store drugs or
any toxic substances or foods harmful to
public health or the environment or any
other goods that may cause a nuisance to
neighbors or people living in the same area.
10. The Department of Economic Development
in the Emirate of Sharjah is entitled to take all
appropriate measures and arrangements,
including visits (with prior notification to
the license owner and people living in the
house) , inspection (of food activities and
cosmetics activities) to verify proper use
of the license and fulfillment of all license
commitment and regulations.
Benefits and services of the
E`temad program
• Special annual exhibitions for E`temad
license holders.
• Educational sessions and training services.
• Incubation and development projects and
follow-up.
• Promotion and marketing for small and
medium enterprises.
• Support member`s projects for a franchise
opportunity.
• Providing legal advice.
• Nomination of successful and entrepreneurial
projects for financial support (RUWAD
Foundation).
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Required Documents
• License application form.
• Photo ID.
• Copy of the house.
• Copy of the property title deed.
• Copy of the lease (if the house was rented).
• Letter of no objection (if the house was
rented or the license is being granted
to a member of the house – first degree
relatives) from the owner of the house.
Permissible activities
Sewing and embroidery
Fashion Design (clothing, Shella and Abaya),
embroidery, sewing and textile activities
Events services
Events and weddings filming , processing
and packaging gifts, manual cards and gifts
designing (non-advertising), designing
and execution of wedding stages (Kosha),
arranging catering services.
Educational Services
Fashion design, painting and sculpture and
homemaking classes.
Business
Production of non-precious jewelry, antiques
and gifts, jewelry and non-precious accessories
wholesale trade, bridal gown rental, jewelry
designing, textbooks packaging and binding.
Perfumes and Cosmetics
Mixing, packaging and selling perfumes,
mixing, packaging and selling Dukhoon,
salon (cosmetics, hair styling, henna), reselling approved perfumes and cosmetics
“subject to terms and conditions”.
Food Activities
Direct consumption food (hot and cold
cooking), hospitality services (which includes
food), long-term consumption food (packed
foods) “subject to terms and conditions”.
For Registrations, Renewals or Contacts
relating to E’temad Liceses
Project Management
Contact No.:
•065122241
•065122160
•065122231
•065122147
Fax:
•065122560
Electronic Services
Designing advertisements on the computer,
computer designing for commercial sites
and web pages, computer designing of
wedding stages (Kosha), electronic designing
of wedding cards and gift boxes (advertising
and non-advertising), systems and computer
programs designing and software equipment
and electronic devices.
Knowledge Services
Providing research and studies, legal
translation, book publishing and distribution
and press services office.
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17
Chapter 3
Legal Affairs Procedures
18
Investor Guide | Legal Affairs Procedures
Legal Affairs Procedures
Waiver procedures
Waiver by Services Agent
Fees
Typing fees of the final assignment
letter: 150 AED.
Transfer of Services Agent License to another
Services Agent
For commercial companies
Procedures
1.Obtaining the initial approval from the
Trade Names section.
2.Both the assignor and the assignee or
their legal representatives shall attend in
person with their ID to sign the waiver
before the person in charge in the Legal
Affairs section.
3.
Obtaining the Services Agent final
assignment letter from the Legal Affairs
section.
4.Typing fees for services agent waiver:
150 AED
Sole proprietorships or services
agent
Procedures
1. Obtaining the initial approval from the
2.Assignment and Sales Contract attested
by the Notary Public.
3.Filling in “Foreign Investor Residency
Cancellation Form”application from General
Directorate of Residency and Foreigners
Affairs.
4. Typing fees of the final assignment letter:
150 AED.
Relevant Sections
Trade Names, Legal Affairs and the Notary
Public.
Required Documents
• License Document.
• Initial approval from Trade Names section.
• Legal Affairs document.
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of a business partner, amending the license
type or the legal business structure.
Procedures
Trade Names Section.
2. Obtaining the final assignment letter from
the Legal Affairs Section.
3.Obtaining the assignment and Sales
Contract from the Notary Public with
an addendum to the memorandum of
association.
4. Filling in “Foreign Investor Residency
Cancellation Form” application from
General Directorate of Residency and
Foreigners Affairs.
5. Typing Fees of the final assignment letter:
150 AED
Relevant Sections
Trade Names Section, Legal Affairs Section
and the Notary Public.
Required Documents
• Legal Affairs Document.
• Initial Approval from the Trade Names
Section.
• Assignment and Sale contract attested by
the Notary Public.
Procedures
2. Attendance of all parties of the license
or their legal representatives to sign the
Legal Affairs document.
3.Paying the fees of the Trade Name
amendment announcement in the
newspaper.
4. Follow up at the Legal Affairs Section after
7 days starting from the announcement
date in the newspapers to receive the
amended documents.
Relevant Sections
Trade Names Section and Legal Affairs
Section.
Required Documents
• Legal Affairs Document
• Initial Approval of the Trade Names
Amendment Application.
• Announcement
Fees
Announcement Fees: 350 AED
Companies with limited liability
Companies - Sole Proprietorship- Service
Agents
Procedures
2.Addendum to the memorandum of
association for the trade name amendment
attested by the Notary Public.
3Paying the announcement fees after
applying the amendment.
4. Follow up at the Legal Affairs Section after
7 days starting from the announcement
date in the newspapers to receive the
amended documents.
This refers to any amendment to be applied to
the Trade Name or business activity, adding a
business partner or service agent, withdrawal
Required Documents
• Legal Affairs form as well as the license
form.
Fees
Typing Fees of the final assignment letter:
150 AED
Trade name amendment
• Original license + Commercial Registration.
• Initial Approval to amend the Trade Name.
• Attested addendum of the memorandum of association from the Notary Public.
Relevant Sections
Trade Names Section, Notary Public Office
and Legal Affairs Section.
Announcement Fees: 350 AED
Cancellation of licenses
Companies, Sole Proprietorship or Service
agents
This refers to cancelling the licenses of
sole proprietorship, service agents or
vocational business companies.
Procedures
1. Attendance of the license owners or their
legal representatives to sign the legal
affairs form.
2. Filling in the Establishment Card Cancellation
application from the Ministry of Labor.
3. Announcement fees are 350 AED added
to the registration cancellation fees and
fines for delay, if applicable.
4.
If the establishment has branches,
cancellation shall be put into effect
without any announcements.
After the expiry of the allowed
announcement duration which is 7 days, the
“Foreign Investor Residency Cancellation
Form” shall be approved and submitted to
the General Directorate of Residency and
Foreigners Affairs.
Relevant Sections
Legal Affairs Section and the Ministry of
Labor.
Required Documents
• Legal Affairs form.
• Establishment Card Cancellation Application
requested from the Ministry of Labor.
• License and the original Registration.
21
• Fees: Announcement fees are 350 AED
added to registration cancellation fees
and fines for delay if applicable.
Liquidation
Companies with Limited Liability – Joint
Venture Companies
Application submitted
commercial company.
to
liquidate
a
Procedures
1. Filling in the Legal Affairs form.
2.Originals of License and Commercial
Registration.
3. Acceptance letter from an auditor tasked
with liquidation procedures.
4. Minutes of meeting attested by the Notary
Public evidencing the partners’ approval
for liquidation. Name of the auditor must
be mentioned in the minutes of meeting.
5. Establishment Card Cancellation requested
from the Ministry of Labor.
6.Paying the liquidation announcement
fees in two official newspapers for 45
days.
Liquidation by Court
1. The applicant shall fill in the legal affairs form.
2. Final judgment from the concerned court
to dissolve the company.
3. Original forms of the License and Commercial
Registration.
4.Establishment Card Cancellation Form
Relevant Sections
Legal Affairs, Notary Public and Ministry
of Labor
Required Documents
• Legal Affairs Form.
• Filling in “Establishment Card Cancellation
22
Form” requested from the Ministry of Labor.
• Minutes of Meeting attested by the Notary
Public.
• Acceptance letter from an auditor to
manage liquidation procedures.
• Originals of the license and the
Commercial Registration.
Fees
Paying the Liquidation announcement fees
in two newspapers for 45 days*
*Upon the expiry of the legally allowed
period, the following documents shall be
submitted:
The Final report from the auditor
evidencing the finalization of liquidation.
“Foreign Investor Residency Cancellation
Form” shall be approved and ‎submitted to
the General Directorate of Residency and
Foreigners Affairs.‎
If liquidation is to be applied to branches,
minutes of meeting should be provided
showing the partners’ approval to liquidize
the branch; then fees of license cancellation
and fines shall be paid if applicable.
Relevant Sections
Legal Affairs and Ministry of Labor.
Required Documents
• Letter from the Ministry of Labor to cancel
the Establishment Card
• Copy of the license.
Fees
Services Agent Withdrawal Fees: 650 AED
Death of the service agent
Procedures
1. Submission of the original death certificate
2.Filling in the legal affairs form signed
by the relevant parties or their legal
representatives.
3. Obtaining the initial approval for changing
the services agent from the Trade Names
Section.
4.Service agent changing fees are 150
AED added to service agent contract
attestation fees of 550 AED.
Relevant Sections
Legal Affairs and Trade Names.
Withdrawal of the services agent
Application submitted by the service agent
to withdraw from the license if expired with
no sponsored workers.
Procedures
1.Filling in the Legal Affairs form signed
by the service agent or their legal
representative.
2.“Establishment Card Cancellation Form”
3.Paying the newspapers announcement
fees for 7 days.
4.Upon the expiry of the allowed period,
the service agent final withdrawal form
shall be issued.
5. Service Agent withdrawal fees: 650 AED
Required Documents
• Death Certificate
• Legal Affairs form
Fees
Changing Service agent fees: 150 AED
Service agent contract attestation fees:
550 AED
submission of the original inspection
report and committee decision of
excluding the services agent.
2. Filling in the legal affairs form signed by
license parties or their legal representatives.
3. Obtaining the initial approval proving the
change of the services agent from the
Trade Names Unit.
4. Paying the applicable announcement fees
and reporting to the Legal Affairs Unit.
5. Fees of Services agent contract
attestation: 550 AED due after 7 days from
the announcement date.
6. Fees of Services agent exclusion: 650
AED
Relevant Sections
Commercial Protection Section, Legal Affairs
Section, Trade Names Section.
Required Documents
• Copy of the lawsuit case from the disputes
committee.
• Initial approval of changing the services
agent from the Trade Names section.
Fees
Services agent contract attestation: 550 AED
due after 7 days from the announcement
date.
Exclusion of the Services agent fees:
650 AED
Exclusion of services agent
Procedures
1.
Commercial protection unit of the
Department of Economic Development
reviewal of the case and followed by
23
Transferring the legal
business structure from Sole
proprietorship, services agent or
professional company into Joint
venture company or company
with limited liability
Required Documents
• Licensing Application.
• Obtaining the Initial approval from the
• Copy of the commercial registration –
trade license.
This relates to changes affecting the legal
form of a license.
Fees
Changing
legal
business
announcement fees: 400 AED.
Procedures
2. Filling in the legal affairs form signed
by the license parties or their legal
representatives.
3. Submission of the original memorandum
of association attested by the Notary
Public.
4. Paying the fees of announcement in two
official newspapers for the period of 15
days applicable only to transferring the
Sole Proprietorship or the Services Agent
into a company with limited liability.
Transfer from Business Company into
Joint Venture Company or company with
limited liability, fees of the announcement
shall be paid for 90 days.
5.The person concerned shall receive the
final approval after the expiry of the
allowed announcement period.
6.Announcement fees of amending the
legal business structure: 400 AED
7.Registration of the memorandum of
association in the Ministry of Economy.
Required Documents
• Initial Approval from the Trade Names Unit.
• Memorandum of association attested by
the Notary Public.
Relevant Section
Trade Names, Legal Affairs, Notary Public
and the Ministry of Economy.
24
structure
Changing the legal business
structure from company with
limited liability, joint venture
company into sole proprietorship,
services agent or business
company
This relates to changes affecting the legal
form of a license.
Procedures
Trade Names Section.
2. Filling in the Legal Affairs form signed
by the license parties or their legal
representatives.
3. Assignment and Sale Contract attested by
the Notary Public.
4. Typing the contracts of the Services
Agent or the partnership contracts as per
the legal business structure.
5. After the expiry of the announcement
period, final assignment /transfer/
amendment letters shall be received
from the legal affairs section – Notary
Public - as per the procedures applicable.
6. Fees of assignment letter or the changing
the legal business structure: 150 AED.
Services Agent Contract attestation fees:
550 AED
Business partnership contract attestation
fees: 250 AED
Relevant Sections
Trade Names, Legal Affairs, Notary Public and the Ministry of Economy
Required Documents
• Initial Approval from the Trade Names
• Assignment and Sale Contract attested
by the Notary Public.
Fees
• Fees of final assignment letters or changing
the legal business structure: 150 AED
• Services agent contract attestation fees: 550 AED
• Business partnership contract attestation
fees: 250 AED
Entering a representative of heirs
This pertains to the amendment of the license
holder’s information or the information of
one of the partners due to death by adding a
representative of the heirs.
Steps of Entry
1.Present the Death Certificate, Limitation
of Inheritance and Guardianship Deed
for minors (if any) and powers of
attorney from all the heirs to their legal
representatives.
2.Obtain initial approval from the Trade
Names section.
3. Draft an Addendum to the Memorandum
of Association by amending the “Names
of Partners” paragraph if the legal form of
the company is “Corporate”.
4.Draft a Service Agent Agreement and
cause it to be signed by all parties in
the license or their legal representatives
if the legal form is “Service Agent” or
“Professional Company”.
Relevant Sections
Trade Names, Court of Personal Affairs,
Notary Public
Required Documents
• License Form.
• Death Certificate.
• Limitation of Inheritance and powers of
attorney authenticated by the Court.
Note: If the required documents are
issued in another country, they must
be translated and attested by the UAE
Embassy or Consulate in the Country of
issuance and then attested by the UAE
Ministry of Foreign Affairs.
Recording a commercial
mortgage
A commercial mortgage is that which is
recorded over a movable asset as a guarantee
of a commercial debt.
Registration Steps
1.
Present
the
Mortgage
Contract
authenticated by the Notary Public.
2.Register the Mortgage Contract; i.e. the
concerned employee records a note on
the electronic system once the fees of
AED 1500 are paid.
3. After that, a note is stamped on theLicense
that it has been mortgaged in favor of a
certain entity.
Relevant Sections
Notary Public.
Required Documents
1. Form from the Legal Affairs Department;
2.Addendum to the Mortgage Contract
authenticated by the Notary Public.
Fees
Registration of Commercial Mortgages:
AED 1500.
25
Increase/ decrease of share capital
for limited liability and joint stock
companies
Fees
This pertains to an agreement made by the
parties to define the value of the company’s
shares.
Change of a company manager
for an LLC/PJSC/private joint
stock/general partnerships/
limited partnerships
Share Capital Increase
Steps for the Increase
1.The relevant parties shall submit the
License Application Form issued by SEDD
showing the value of the Share Capital
increase.
2.
An addendum to the partnership
agreement is submitted showing the
adjustment of the company’s share
capital, ratified by the Court. Thereafter,
the Addendum can be registered at the
Ministry of Economy.
Share Capital Decrease
Steps of the Decrease
1.The relevant parties submit the license
form issued by the SEDD requesting the
decrease of their company’s share capital;
2. The relevant parties must have the Court’s
ratification on the Addendum to the
Company’s Memorandum of Association
including the Share Capital decrease.
3.An announcement of the decrease is
announced at the Legal Affairs Department
for 15 days.
Relevant Sections
Notary Public, Ministry of Economy.
Required Documents
• License Form.
• Addendum to the Memorandum of
Association.
26
Announcement of a Share Capital Decrease:
AED 400.
An application submitted by license holders
to change the company’s management.
Steps for the Change
1.The relevant parties must submit the
License Form issued by SEDD showing
the change of the company’s manager;
2.
For LLCs, General and Limited
Partnerships, the Addendum to the
Memorandum of Association showing
the change of manager must be attested
by the Court.
3.The Addendum to the Memorandum
of Association must be recorded at the
Ministry of Economy.
4.For Public and Private Joint Stock
Companies, a letter from the company, an
authenticated power of attorney issued
by management or a minutes of meeting
showing the change of manager.
5. A visit to the Ministry of Economy must
be made prior to the amendment.
6.
The above documents must be
authenticated at the Legal Affairs
Department, then the documents should
be presented to the Licensing and
Registration Department after verification.
Relevant Sections
Ministry of Economy ,Notary Public.
Required Documents
• License Form.
• Addendum to the Memorandum of
Association.
Fees of the Legal Affairs Department
Commercial Registry and Licensing
Fee (AED)
Summary Undertaking
200
Announcement of assignment/amendment/cancellation
350
Change of legal form
400
Share Capital Decrease
400
NOC Authentication
100
Certified Copy
100
Excerpt from the System
10
Letter Printing
150
Power of Attorney Attestation
100
Service Agent Withdrawal
650
Service Agent Exit
650
Service Agent Cancellation
150
Waiver of Service Agent
150
Appeal
100
Authorization
100
Registering the mortgage of a commercial shop
1500
Registering Cancellation (Individual Establishment – LLC)
500
Entry Deletion (Branch)
750
Entry Deletion Fees (Other Fees)
N/A
27
Chapter 4
Procedures for
Obtaining Permits
28
Investor Guide | Procedures for Obtaining Permits
Procedures for Obtaining
Permits
Sales permit
Issuance of sales permit for a license in the
Emirate of Sharjah.
Procedures
1.The required documents are presented
to the Sales and Promotions Section
employee.
2.After the procedure is finalized and the
receipt voucher is paid, the permit is
printed.
3. The permit should be displayed clearly and
in an obvious place in the establishment.
Conditions
• Duration of 3 months should separate one
sales event and the next.
• Sales are permitted for a period not less
than 15 days and not to exceed 30 days.
• Sales application form shall be submitted
7 days prior to the date set for the
commencement of sales.
• Price list and invoices shall be submitted to
the concerned department for revision.
• Discount allowed should not be less than
25% and not to exceed 75%.
• No sales allowed on food products.
• Sales related items shall be removed
within 24 hours from the permit expiry
date.
Required Documents
• Sale Permit form.
• A printed detailed price statement report
which includes the following:
- Item name and number.
- Original item cost.
- Price before sale.
30
- Sale price.
- Sale rate.
• The original purchase invoices of the sale
items.
• Samples of advertising material prior to
printing, including an Arabic copy.
Clearance permit
Issuance of a clearance permit for a Sharjah
trade license
Procedures
1. The required documents are presented
to the Sales and Promotions Section
employee.
2. After the procedure is finalized and the
printed.
3. The permit should be displayed clearly and
in an obvious place in the establishment.
Terms and Conditions
• Clearance is allowed in the following
cases:
- License cancellation.
- Change of activity.
- Cessation of selling one type of item or
more.
- Clearance permit is not allowed in case of
branch cancellation or relocation.
• Clearance is valid for 30 days and extension
is permitted for 30 more days.
• Clearance form shall be submitted 7 days
prior to the date set for the commencement
of clearance.
• Price detailed statement report and
invoices shall be submitted for revision by
the concerned department.
• In case the clearance permit applicant
needs the permit before the final
cancellation letter from legal affairs
department, he shall submit a letter of
undertaking pledging cancellation of the
activity before the expiry of the clearance
period. Additionally, a cash guarantee of
5000 AED shall be submitted along with
the application after which applicant will
receive a letter of “initial cancellation” from
the Legal Affairs section. The amount shall
be retrieved upon submission of the final
cancellation letter.
The final cancellation letter shall be
submitted within a period no later than 60
days from the expiry date of the clearance
permit, otherwise, the deposited amount
shall not be retrieved.
•Any clearance related item shall be
removed within 24 hours from the permit
expiry date.
Required Documents
• Filled clearance permit form.
• A clearance request letter in Arabic.
• On canceling a license, a letter of the final
cancellation issued by the Department
(original and copy) must be submitted.
In cases of change in activity or cessation
to sell certain items the amended and old
licenses copies must be submitted.
• A printed detailed price statement report
which includes the following:
- Item name and number.
- Original item cost.
- Price before clearance.
- Clearance price.
- Clearance rate.
• Original purchase invoices of the
clearance items.
• Samples of advertising materials prior to
printing including an Arabic copy.
Promotional campaign permit
Issuance of a promotional campaign permit
for a license in Sharjah, or in another emirate
or for a government entity.
This permit includes: special offers, prize
campaigns, tasting and free distribution
campaigns, display stands, product
demonstration, among others.
Procedures
1.
The required documents shall be
presented to the Sales and Promotions
Section employee.
printed.
3.
The permit should be displayed
clearly and in an obvious place in the
establishment.
Conditions
• Promotional campaign permit shall be
submitted 7 days prior to the date of the
commencement of the campaign.
• Promotional campaign permits are
applicable to the licenses issued by any of
the Emirates.
• In the case of special promotions that
include discounts, permit shall be issued
that is valid for a maximum of 15 days, to
be followed by an interval of no less than
15 days separating it from a second similar
permit.
• In case of promotional discounts, only one
price may be displayed on discounted
goods.
• Discount rate allowed for special promotions
shall not fall below 25% nor exceed 75%.
• Promotions are prohibited that involve
passing by residences door-to-door for
product introductions and explanations
of its use.
• In case of a promotional campaign that
involves prize distribution and when
drawing for the prize will take place in
the Emirate of Sharjah, ‘Prize Reception
Vouchers’ should be collected from the
Section t‎o be filled in with the names of
winners and attached with copies of their
ID’s, type of prize for each, in addition to
the original prize coupons in order to
‎
31
prove that winners have collected their
prize and to retrieve the bank guarantee
after the end of the c‎ ampaign. ‎
• On conducting draws, the attendance of
a department representative is required.
‎Otherwise, the draw will be considered
null and void, and the organizing party
will be held a‎ ccountable.‎
• In case of changing the draws date that
will be held in Sharjah, the department
shall be notified for coordination related
matters.
• Prizes shall be submitted to winners within
60 days from the date of the campaign
conclusion.
• Prizes not submitted to winners shall be
received by the department after the
campaign concludes and 60 days have
passed thereafter.
• There’s no limit for the number of
promotional campaigns that may be held
per annum. More than one campaign can
be performed simultaneously.
• Campaign related items shall be removed
within 24 hours from the permit expiry
date.
Required Documents
• Promotional campaign Permit form.
• A letter (in Arabic) which includes: method
and details of campaign, start and end
dates, sites to be covered by the campaign,
prizes breakdown (if any) and value, and a
breakdown of the number of draws (if any)
with the dates and locations.
• Copy of the establishment commercial
license if issued from another Emirate and
does not have a license issued in Sharjah.
• In case of promoting food products,
the approval of Food Control SectionDepartment of P
‎ublic Health at Sharjah
Municipality must be obtained.
• In case of promoting medical and
therapeutic products, the approval of
the Ministry of Health ‎in Sharjah must be
obtained.‎
• In case of promoting for selling real estate
units, the approval of Real Estate Department
and the p
‎ lanning Dept. must be obtained.‎
32
• In case of promoting for an art activity, the
approval from the Ministry of Information
must ‎be obtained.‎
• In case of special promotions that involve
discounts, a detailed priced list MUST be
submitted and shall include the following:
Item name and number – cost- price before
discount – price after discount – discount
rate – original vouchers of the discounted
goods.
• In such cases as car display, stand,
advertising or promotional materials
outside an institution, a letter of ‘No
Objection’ from the party responsible for
the premises where promotion will take
place is required.
• If the draw will take place in another
Emirate, the permit issued from that
Emirate must be attached. If the draw is
going to take place outside UAE a letter
from the mother company to that effect
should be attached.
• Coupon samples (draws- scratch and win- other discounts), if any, prior to printing,
including Arabic copy and relevant details
such as dates for beginning and end of
campaign and draws as well as validity
period for discount voucher, must be
submitted.
• Samples of advertising materials, if any,
prior to printing, including Arabic copy as
well as the sizes must be submitted.
Promotional advertising
Issuance of a promotional advertising permit
for a license in Sharjah, or in another Emirate
or for a government entity.
This permit includes: flyers (single page),
brochures (more than a page), cloth sign,
posters on storefronts and businesses,
multimedia CDs, balloon, display stand, and
others.
Procedures
1.The required documents are shall be
Section employee.‎
printed.
3. The permit should be displayed
establishment.
Conditions
• Promotional advertising form shall be
submitted at least 7 days before the date
set to start using it.
• Advertising posters are not allowed on
residential buildings or public facilities.
• Distribution of
brochures
among
residences and in the streets is prohibited.
• Sale items shall be removed within 24
hours from the permit expiry date
Required Documents
• Promotional Advertising Permit form.
• Samples of advertising material (if any)
prior to printing, including an Arabic copy,
as well as the sizes.
• Copy of the business license of the
promoting entity if issued from a different
Emirate and no license exists for it in the
Emirate of Sharjah, certified by the Sharjah
Economic Department.
• A letter of ‘No Objection’ from the party
(body, company, institute) within which
the publications are to be displayed or
distributed (building, trade center, etc).
Fair (Exhibition) permit
Issuance of a Fair/Exhibition permit for a
license from Sharjah or any other Emirate.
Procedures
1.
Section employee.
printed.
3.
The permit should be displayed
establishment.
Conditions‎
• Fair (Exhibition) permit request shall be
submitted within a period no less than
3 months prior to launching of the fair
(Exhibition).
• Fair (Exhibition) permit request shall be
submitted to Fairs/Exhibitions Licensing
Dept.
• All Fair (Exhibition) related items shall be
removed within 7 days from the end date
of the permit.
Required Documents
• Fair permit form.
• A letter in Arabic which includes:
contents of the fair – number of participants
– dates of commencement and termination
– location – space.
• A ‘No Objection’ letter from the
concerned parties (Location owner, Civil
Defense Department..etc).
• If there is an accompanying promotional
campaign a permit for this must be
obtained.
• Samples of the advertising materials
prior to printing.
Kiosk/ counter permit
Issuance of a kiosk or counter for a license.
Procedures
1.
Section employee.
printed.
3. The permit should be displayed
establishment.
33
Conditions
• Kiosk/counter permit commences at the
first day of activity.
• Kiosk/counter application forms are only
accepted in case the business license is
still valid and was issued by any of the
Emirates.
• Validity of the kiosk/counter shall not
exceed 11 months whether consecutive
or interrupted.
• All kiosk/counter related items shall be
removed within 3 days of the permit end
date.
Concerned Entities
Shopping centers – Sharjah Municipality –
Sales and Promotions Section.
Required Documents
• Kiosk or counter permit form.
• A letter of approval from the center or the
site on which the kiosk or the counter will
be positioned, including type of activity,
the period allowed and the rental value.
• A copy of a valid trade license of the
establishment which owns the kiosk or
the counter, issued from Sharjah or any
other Emirate.
• A picture of the kiosk or counter and a
map that defines its location inside the
center or the site.
• For selling food products, the approval of
Food Control Section – Department of
Public Health at Sharjah Municipality is
needed.
• For selling medical and therapeutic
products, the approval of the Ministry of
Health in Sharjah must be obtained.
General Remarks
1. Copy of the permit shall be kept in all
establishment locations where promotion
is taking place.
2. Promotional campaign or the advertising
materials shall not conflict with the Islamic
beliefs and traditions or the culture of the
local society.
34
3. Adherence to contents of the permits is
obligatory, and in case of change or
addition to such contents the concerned
department shall be notified of necessary
changes.
4. Promotional permits are allowed to be
issued per annum.
Ramadan festival – summer and
spring promotions
Promotions permits issued for shops and
establishments are only allowed for those
participating in Ramadan festival and the
promotions taking place during the festival.
Sales permit can be obtained during such
periods but should be accompanied with the
promotions and festival permits.
The following permits are excluded from
participating in Ramadan festival or
promotions:
• Clearance.
• Taste campaign.
• Promotions display.
• Promotions representatives.
• Promotions adverts.
• Kiosk and offices.
• Campaigns which do not involve draws or
scratch & win.
• Religious symbols or logos are not allowed
on signboards.
• The user of the trade mark shall be either
its owner or an authorized agent as per
an approval received from the Ministry of
Economy.
• Trade mark on the commercial signboard
shall be identical to those mentioned in
the registration certificate.
• The use of the trade mark on the
signboard shall not be misleading for the
public.
• In case of relocation or license cancellation,
the owner of the establishment shall be
responsible for removing the commercial
signboard.
Required Documents
• Trading signboard application form.
• Copy of the trading license.
• Copy of a valid calligrapher trading license.
Commercial advertising
signboard
Conditions
• Commercial name on the sign board
must shall match the commercial name
in the license.
• To abide by the advertising form for text
to be 60% Arabic and 40% English.
• Height of the signboard shall not exceed 4
feet however height extension is allowed
if the neighboring shops have the same
height.
• A ‘No Objection’ letter shall be submitted
if there is a necessity to add the logo of
other establishment or companies.
35
Fees of the Commercial Signboard
Trading Signboard
Fees
Remark
Main Signboard
100
Height 4 feet
Picture
500
If pictures express the same
content, it shall be considered
as one picture
Logo
Color background
Sales and Promotions Section – Price list
S.N
Description
Amount
1
Sales fees
-Permit for one door to three.
- For additional door
- width shall not exceed 12 sq.
foot
1500 AED
500 AED
Fees for 30 days
500
2
Clearance 30 days
2000 AED
Per month
250
3
Extension of Clearance(30 days)
2000 AED
Per month
Per month
Height
Height*Width*10
Height – 4 = total * width*10
4
Cloth sign (sales - clearance)
250 AED
Additional signboard
Height*Width*10
Level of the main board shall
match that of the additional
one
5
Clearance and Sale card (100 cards)
50 AED
6
Paper advertisements (One paper)
250 AED
Per month
1500
ATM:1000 and Logo:500
7
Brochure ( up to 50 pages)
500 AED
Per month
Height*Width*20
ONLY for Medical centers,
Pharmacies and Banks.
8
Brochure ( more than 50 pages)
1000 AED
Per month
9
Sign cloth
250 AED
Per month
10
Poster
250 AED
Per month
11
Permanent poster (for each branch).
-Promotions campaigns are not
included
500 AED
Up to 2 sq.m + 500 AED in case
of logo ( per annum)
From 3- 6 sq. m. + 500 AED in
case of logo ( per annum)
From 7 sq. m and more + 500
AED in case of logo ( per annum)
ATM
Side signboard
700 AED
1000 AED
12
13
36
Remark
Loyalty cards ( gifts or discounts
offered for purchasing)
Card shall be used in the same shop
Card can be used in more than one
shop
Advertising CDs
500 AED
Per month for free card
1250 AED
250 AED
Per month
37
S.N
Amount
Remark
S.N
22
14
Taste Campaign
500 AED
Per month
Products from 1 to 5 + 100
AED for each product from
6 to 10
15
Product free sample/free
items /gift attached with the
product
500 AED
Per month
Products from 1 to 5 +100
AED for each product from
6 to 10.
16
Display stand
1000 AED
Per month
17
Car display
1000 AED
Per month
18
Product promotion
representative
500 AED
Per month
19
Simple promotion (instant
gifts valued no more than 100
AED from when purchasing
one product)
500 AED
20
Small campaign for a small
shop ( special promotions or
free gifts with total less than
5000 AED when purchasing
products from the shop)
1250 AED per month
Small campaign for a big shop
( special promotions or free
gifts with combined value of
less than 50,000 AED when
purchasing products of the
shop.
1750 AED for 15 days
21
38
Description
Amount
Remark
Small campaign for a small shop
(discounts or sale)
1250 AED for 15
days
One shop with less than 5
doors in area
Fees include posters or paper
advertisements ( one paper)
or sign cloth
Fees mentioned are paid for
each branch
23
Small campaign for a big shop (
discounts or promotions)
1750 AED for 15
days
For one shop with doors equal
to or more than 5
Fees include poster or the
paper advertisement ( one
paper) or cloth sign
Mentioned fees is paid for
each branch.
24
Big campaign (free gifts with combined value equal to or more than
50000 AED when purchasing from
the same shop)
2250 AED
Fees include poster or the
paper advertisement ( one
paper) or cloth sign.
Fees mentioned is paid for
each branch
25
Big campaign for a bank ( gifts or
privileges with combined value
equal to or less than 50000 AED)
1250 AED
Per month for the main
branch + 1000 AED for any
other branch.
26
Big campaign for a bank ( gifts or
privileges with total equal to or less
than 50000 AED)
2250 AED
Per month for the main
branch + 1000 AED for any
other branch
27
Small campaign for a bank – annual
( discounts or free gifts with combined value equal to or less than
50000 AED)
15000 AED
Includes all locations/ branches without draws fees, if any.
28
Big campaign for a ‎bank – annual (
‎discounts or free g
‎ ifts with combined value ‎equal to or more than
‎‎50000 AED)‎
25000 AED
Include all locations/ branches
without draws fees if any.
Per month
Includes all locations/
branches
One shop with area less
than 5 doors
Fees include posters or
paper advertisements (
one paper) or sign cloth
Fees mentioned is paid for
each branch
One shop with area equal
to or more than 5 doors
Fees include posters or
paper advertisements (
one paper) or sign cloth
Fees mentioned are paid
for each branch
Description
39
S.N
Description
Amount
29
Comprehensive small campaign, product is
being sold in more than one location among
Sharjah shops ( combined value of prizes are
equal to or less than 50000 AED)
3250 AED
Comprehensive big promotions campaign,
product is being sold in more than one
location in Sharjah shops ( value of prizes are
more than 5000 AED)
5250 AED
Small promotional campaign for a small
shopping center (discounts or gifts with
combined value equal to or less than 50000
AED
2250 AED
Big promotional campaign for a small
shopping center (gifts value are equal to or
more than 50000 AED)
5000 AED
Small promotional campaign for a big
shopping center (gifts value are equal to or
more than 50000 AED)
5000 AED
34
Big promotional campaign for a big
shopping center (value of gifts are equal to
or less than 50000 AED)
10000 AED
Per month
35
Big promotional campaign directed for
chain of restaurants, petrol stations or banks
1000 AED
Per month for the
main branch + 500
for each restaurant or
petrol station (1000
AED for each bank
branch)
30
31
32
33
36
40
Big promotional campaign directed to chain
of restaurants, petrol stations or a bank
2000 AED
Remark
Per month
Per month
Per month
Per month
S.N
37
Description
Banks annual campaigns
1- 8 promotions
2- Up to 5 promotions
3- Less than 5 promotions
Amount
15000 AED
10000 AED
5000 AED
Remark
Per annum
38
Fees for promotional campaign for
exempted entities
100 AED
For the duration of the
campaign
39
Simple promotions for restaurants
500 AED
Per month
40
For each branch ( restaurant)
250 AED
Per month
41
New meal/new drink for limited period
( advertisement)
250 AED
Per month
42
Tents used for commercial purposes
Area equal to or less than 500 sq. feet
500 – 1000 sq. feet
More than 1000 sq. feet
5000 AED
10000 AED
15000 AED
Per month
Per month
Per month for the
main branch + 500
for each restaurant or
petrol station (1000
AED for each bank
43
Kiosk / office /counter
500 AED
Per month
2% of the rental value
1000 AED per month in
case of Sharjah license or
1500 AED if the license is
issued out of Sharjah
250 AED for commercial
name fees
300 AED for fees of issuing a permit.
44
Draws
250 AED
For the first 10 draws and
100 AED for the successive draws.
45
Postponement of draws
1000 AED
46
Amendment of campaign details
500 AED
41
Chapter 5
Commercial Services &
Control Procedures
42
Investor Guide | Commercial Services & Control Procedures
Commercial Services &
Control Procedures
Registration of services agent
complaint
This procedure aims at developing a
mechanism to settle Services Agent disputes.
It will be applied to licenses related to the
services agent’s professional and business
partnership contracts.
Complaint registration
Required Documents
• Services Agent Complaint (stating all
reasons related to the complaint.)
• Copy of the service agent contract (not
mandatory).
• Copy of the license (not mandatory).
• Any document substantiating the license
owner’s settlement of payments due to
the local agent.
Procedures
1.Submitting the complaint personally
or through legal representation and
payment of a 100 Dirhams fee.
2. Calling the defendant to the department’s
headquarters for the case.
3.If the facility appears to be closed,
according to the inspector’s report,
complaint should be cancelled.
4. In case a complaint is raised by the license
owner/partners against the services
agent, he should be legally summoned.
5. If a failure of notifying the agent occurs,
notification will be done through a
newspaper advertisement for at least one
week which requests the agent to report
to the the Head Office of the Department.
6. The desire to resolve the conflict will close
the complaint file with the adoption of
44
the settlement by the employee, on the
complaint form, and its adoption by the
all parties concerned.
7. In the case of any objection, the complaint
is submitted to the concerned committee
for final decision.
Procedures related to commercial
fraud, trademark infringement
and consumer affairs
This procedure is intended to describe the
controlling of cases of commercial fraud, goods
counterfeiting, trademark and commercial
agencies infringement as well as related
Consumer Protection Act.
The scope of this procedure includes
following-up on cases of commercial fraud,
and counterfeiting of trademarks, and
infringement of commercial agencies in
Sharjah, in accordance with the laws and
rules regulating agencies and brands and the
Consumer Protection Act and Regulations
have, and any other related laws.
Procedures related to commercial
fraud, trademark infringement
and Infringement of commercial
agencies
Commercial Fraud complaints
Procedures
1.
Registering
the
complaint
with
the commercial protection section
accompanied by fees’ settlement and
setting a date for the visit.
2. In case goods were not seized, the incident
shall be recorded as not proven.
3.In case the goods were actually seized,
minutes will be taken for the incident along
with three samples of the confiscated
goods with the owner signature, followed
by transferring of the confiscated goods
to the warehouse.
4. In the case of the retention of the goods
with the owner, minutes of the sampling
will be taken accompanied with an
undertaking by the owner vowing not to
dispose of the goods.
5.In case objections were filed by the
defendant, the complaint shall be raised
to the public prosecutor. If no objections
were submitted, the complaint is
presented to the Commission for a final
decision.
6.In case it was the committee’s decision
to destroy the goods, the goods shall be
transported to the destruction site and
minutes shall be taken or a letter from the
company stating the destruction, along
with a fine if found due.
Required Documents
• An official complaint letter in Arabic, with
the names of the people the complaint
is being filed against, in addition to the
purchasing invoice if available .
• Copy of a valid trademark or agency
certificate, issued by the Ministry of
Economy.
• The original Authorization in case the
complaint was not filed by owner (filed
through a law firm or any other entity).
• An original sample and a counterfeit for
checking and complaint registration,
after which they will be returned to the
complainant, along with a report pointing
out the similarities between the two.
Complaints of infringement on
the trademark & commercial
agency
Procedures
1.Registering a complaint with the trade
protection section, along with fees
payment.
2. Setting a date for an inspector visit with
the presence of the Ministry of Economy
representative for taking minutes of the
incident, and retaining a copy.
Required Documents
• An official complaint letter in Arabic, with
the names of the people the complaint
is being filed against, in addition to the
purchasing invoice if available.
• Copy of a valid trademark or agency
certificate, issued by the Ministry of
Economy.
• The original Authorization in case the
complaint was not filed by the owner (filed
through a law firm or any other entity).
• An original sample and a counterfeit for
checking and complaint registration,
after which they will be returned to the
complainant, along with a report pointing
out the similarities between the two.
Consumer complaints
Procedures
1. Register a complaint at the Consumer
Protection Department website, and
send the documents by fax or email. An
SMS will be received in order to confirm
the registration. Failure to send the
documents within 3 days will close the
complaint.
2.Contact the defendant to solve the
complaint.
3. In case the complaint was resolved over
the phone, the complaint file shall be
closed and a text message stating closure
with the reason for the closure will be sent.
45
4. An Inspector will be sent to review and
create a report in the complaints’ register.
Experienced technicians from official and
non-official entities will be called upon to
help in providing the report.
5.In case of the complainant unjustly
objecting to the complaint, he will be
called by the section along with the other
concerned parties for a meeting.
a. If all parties agreed to a settlement, the
case shall be closed and a text message
will be sent to all parties of the settlement
of the complaint along with recording of
the same.
b. In case no settlement was reached the
case will be transferred to the Ministry of
Economy or the public prosecutor.
6. In case the property was found to be
closed, the complainant shall be directed
to file a lawsuit at the court.
Required Documents
A copy of the purchase invoice
Gas complaints
Procedures
1.Register a complaint on the website or
contact the concerned section.
2. Send an inspector to site and if the
incident is established, a violation against
the defendant is issued and a fine shall be
imposed as mentioned in the violations
table issued by the Executive Council.
3.
Establishing the incident through
recording the violation minutes related
to the Gas.
Fees
• Fees for filing a Commercial Fraud
complaint case AED 2000
• Fees for filing a complaint case for
infringement of trademarks or commercial
agency 1250 AED
• Fees for each additional site AED 500
46
47
Chapter 6
Customer Service
48
Investor Guide | Customer Services
Customer Service
In its permanent and leading efforts to provide
new services and continuously improve
the services provided to customers; the
Department of Economic Development is
committed to offer and maintain a high level of
of quality service. In addition, the Department
launched the customer services section to
increasingly facilitate work and cooperate
through direct contact with clients by receiving
requests and queries by phone, fax, or email.
Printing Statements of
1. Detailed licenses.
2. “To whom it may concern” letters.
The customer service section operates
on solid bases enabling it to improve its
services and communication, through the
understanding and consideration of the
interests and needs of the customers while
emphasizing the importance of providing a
sophisticated and controlled level of services.
1. Copy of the passport and national ID for
the UAE national (proof of identity).
2.Copy of passport and residency for the
expatriate. (proof of identity).
3. The original license.
The Customer Service section team is
distinguished for their efficiency and ability
to carry out transactions with great speed and
accuracy. To finalize this transaction, client is
requested to provide one of the following
documents:
Services
Customer Orientation
The customer service section is always keen
on creating a culture built around meeting
the customers’ priorities and developing
staff skills as well as building its capacity to
better meet the client’s needs in addition to
facilitate the procedures and directing him
to the concerned authority after ensuring
that he fulfilled all required documents for
completion of the transactions.
Printed Licenses Statements
To enable speeding up the completion of this
type of transaction, the client is supposed to
provide one of these documents:
1. Copy of valid passport or National ID or
identity of the UAE national.
2. Copy of valid passport or identity card of
the expatriate.
3. Delegate card issued by the department.
50
51
Chapter 7
Electronic Services
52
Investor Guide | Electronic Services
Electronic Services
A number of electronic services are available
online on Sharjah Economic Development
Department website:
www.sedd.ae
Complaints and suggestions
Users are able to submit complaints and
suggestions through this service.
General Services
User Registration
In order for a client to have access to these
website’s services, registration is be required.
License Inquiry
A service through which any individual can
search for public or contact information
related to any company by entering either a
license number or the company’s trade name.
Trade name availability inquiry
A client who wishes to issue a license within
the Emirate, can easily inquire about a
preferred trade name in order to ensure
it’s availability and if it is in line with the
department’s requirement to avoid rejection
as well as avoiding trade name duplication.
Business activities inquiry
Through the business activities inquiry
service, clients can easily search for available
activities that they may be interested in
within the Emirate, whether it is for issuing a
new license or making amendments to their
existing license.
Legal announcements
The panel displays all announcements issued
by the legal section resulting from legal
proceedings requiring specific action, such
as trade name amendment or cancellation of
a license … etc.
Prices of gas cylinders
This service provides gas cylinder prices
adopted by the Emirate.
54
Printing of a payment voucher
This service enables the client to print
payment vouchers at any time.
Ask the legal expert
A Service through which the public can
submit legal inquiries, which will be answered
by the relevant staff.
Ask the economic expert
A service through which the public can
submit their economic-related questions
and inquiries can be answered by the staff
concerned.
Services that require on-site
registration
Renewal of the trade name
Using this service, the investor would be able
to renew an expired trade name. Additionally,
this service also enables electronic payment
for this renewal and/or printing payment
voucher.
Follow-up on electronic transactions
Through this service, the user has the ability
to re-print requests, as well as making
amendments to the information as long as it
was not ratified by the relevant section in the
department.
Receipts Tracking
This service enables viewing and printing of
all the receipts that were generated as a result
of the client’s transactions and electronic
payment thereof.
SMS Services
Sending users text message for all procedures
carried out on the site.
My Inspection Appointments
A service by which the investor can book
an appointment for technical evaluation
without having to visit the department.
e-Payment
By using the E-Payment service, an investor is
able to pay for transactions via credit card or
any other certified card in order to finalize the
transaction and have a receipt issued.
Modify the user data on the site
The user would be able to amend or update
his contact information through this service.
New investor initial registration
A service through which a new investor in
the Emirate of Sharjah applies for a firsttime license, by filling up relevant details
using this online application. The investor is
given a reference number that may be used
complete the remaining procedures at the
department.
View Investor Licenses details
The investor can view all information
related to a particular license, such as
public statements, the names of investors,
warehouses, commitments and violations.
Investor services
Effective payment vouchers on a license
The service enables the investor to view
effective payment vouchers, which need to
be paid to finalize license procedures.
55
Official Authorities Responsible for Issuing Permits (Approvals)
56
National Media Council
Press, video shops, computer software,
silk-screen propaganda and advertising, TV
production, concert organizing, internet
services, books and magazines, audio tapes:
Tel: +971 2 404 4333
Fax: +971 2 404 4368
E-mail: admin@nmcuae.ae
Traffic Commission
Transportation, car rental-sewage
siphoning- driving training, heavy
equipment rental, road equipment rental,
auto towing, international bus transport:
Tel: +971 6 563 2222
Fax: +971 6 563 4514
Website: www.shjpolice.gov.ae
Ministry of Education and Youth
Private institutes and schools, sports
training centers, sport service centers:
Tel: +971 2 642 8000
Website: www.moe.gov.ae
Police Directorate
Gold trade- banks- seal and key industrykarate and weightlifting training- used
furniture outlets, nuilding demolitions,
surveillance cameras:
Tel: +971 6 563 3333
Fax: +971 6 563 3332
Website: www.shjpolice.gov.ae
Ministry of Health
Private hospitals, clinics, pharmacies, drug
factories and stores, lenses and eyeglasses
centers, import and trade companies for
pharmaceuticals, medical herbs, cosmetics,
health, fitness, health and massage centers,
veterinaries, sale of veterinary drugs, sports
training centers:
Tel: +971 4 230 1000
Website: www.moh.gov.ae
Central Bank
Banks- Stock Exchange companies:
Tel: +971 2 665 2220
Fax: +971 2 666 7494
E-mail: uaecb@cbuae.gov.ae
Ministry of Environment and Water
Farms, trading in fodder, agricultural
seedlings and flowers, organic fertilizers,
pets, animals, imported fish trade,
pesticides:
Tel: +971 2 404 4333
Website: www.moew.gov.ae
Civil Defense
Firefighting tools, equipment and materials
selling companies - factories:
Tel: +971 6 565 2888
Fax: +971 6 565 4278
Website: www.shjcd.gov.ae
Ministry of Economy
Accountants- insurance and reinsurancecompanies and branches of foreign
companies
Tel: +971 6 528 1222
Fax: +971 6 528 5333
Website: www.economy.gov.ae
Civil Aviation
Travel and tourism, air freight, air
carriers,flight training, aerial surveys, aircraft
leasing, selling travel tickets:
Tel: +971 6 558 1111
Fax: +971 6 558 1167
Website: www.sharjahairport.ae
Ministry of Justice
Law offices- legal translation:
Tel: +971 4 231 2000
Website: www.elaws.gov.ae
Sharjah Ports Authority
Customs clearance- Shipping ship
maintenance - marine engineering- ship
supply- Shipping agents, ships and vessels
trading, organizing cruises:
Website: www.sharjahports.gov.ae
Department for Electronic Services
Trading and maintenance of wireless
devices:
Tel: +971 2 441 4666
Fax: +971 2 402 2776
Website: www.moi.gov.ae
Ministry for Social Affairs
Licenses of foodstuffs and physical fitness:
Tel: +971 4 601 1211
Fax: +971 4 261 0388
Website: www.msa.gov.ae
Ministry of Higher Education & Scientific
Research
University services, private universities:
Tel: +971 2 642 8000
Fax:
Website: www.mohesr.gov.ae
Directorate of Town Planning & Survey
Approval to conduct activity in villas:
Tel: +971 6 528 9999
Fax: +971 6 528 9000
Website: www.sdtps.gov.ae
Ministry of Labour
Employment services, provision of human
resources, service labor and nannies:
Tel: 800665
Website: www.mol.gov.ae
Sharjah City for Humanitarian Services
Trading of equipment for the disabled and
special needs individuals:
Tel: +971 6 566 0667
Fax: +971 6 566 4461
Website: www.schs.ae
Department for Islamic Affairs and Endowments
Haj & Umra, Quran memorization centers:
Tel: +971 6 572 7722
Fax: +971 6 573 6573
Website: www.awqaf.ae
Municipality – Health Section
Licenses for food and fitness, beauty salons
and laundries:
Tel: +971 6 565 0097
Fax: +971 6 565 2707
Website: www.shjmun.gov.ae
Establishment for Holy Quran & Sunna
Teaching and memorization of the holy Quran:
Tel: +971 6 528 8877
Fax: +971 6 528 8855
Website: www.learnquran.gov.ae
Municipality – Solid Waste Section
Pest control and building cleaning:
Tel: +971 6 543 7788
Fax: +971 6 543 6273
57
58
Emirates Post
Express transfer of documents and papers:
Tel: +971 6 578 2219
Fax: +971 6 507 9161
Website: www.emiratespost.com
Municipality – Financial Section
In case of leasing units in markets owned by
the municipality:
Tel: +971 6 516 2428
Fax: +971 6 562 3477
Sharjah Electricity & Water Agency
Gas pipelines extension, artesian wells
drilling, central air-conditioning plants,
power distribution stations and networks,
water plants:
Tel: +971 6 528 8888
Website: www.sewa.gov.ae
Municipality – Environment Section
Trading in chemicals, plants and workshops:
Tel: +971 6 565 6000
Fax: +971 6 565 0612
Sharjah Transport
Internal and international transport by bus:
Tel: +971 6 562 4444
Fax: +971 6 562 4555
Website: www.stc.gov.ae
Sharjah Media Corporation
TV Stations
Tel: +971 6 566 1111
Fax: +971 6 566 9999
Website: www.sharjahtv.ae
Securities & Commodities Authority
Brokers buying and selling stocks and
bonds:
Tel: +971 4 331 2999
Fax: +971 4 332 8884
Website: www.sca.gov.ae
Sharjah Commerce & Tourism Development Authority
Hotels and serviced apartments:
Tel: +971 6 556 6777
Fax: +971 6 556 3000
Website: www.sharjahtourism.ae
Ministry of Finance & Industry
Plants and factories, issuance of the
“Industrial Production Certificate”
Tel: +971 4 393 9000
Fax: +971 4 393 9738
Website: www.mof.gov.ae
Insurance Authority
Insurance and re-insurance:
Tel: +971 4 280 8867
Fax: +971 4 557 7233
Website: www.ia.gov.ae
59

Supreme Council Member and Ruler of Sharjah

Transcription

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