installation service technology

INSTALLATION
SERVICE &
TECHNOLOGY
INSTALLATION
SERVICE
TECHNOLOGY
INSTALLATION
SERVICE
TECHNOLOGY
Tested Methods. Proven Results.
On-site Service &
Deployment.
Deployments. On-Site Service.
Our service and deployment methodology ensures open
communication, thorough planning, constant improvement,
and exceptional service, quality, and professionalism.
Analyze Project
Integrate Feedback
++ 20+ years of industry insight
++ Technical expertise
++ Thorough evaluations
National reach and
decades of field experience.
++ Extensive customer survey program
++ Regular technical bulletin to field staff
for immediate briefings
++ Service Delivery Management
Program for Quality Assurance
Develop Strategy
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Nationwide reach
Skilled project management
Scalable resources
Broad and deep technical skill sets
Communicate Results
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Customized reporting
Web-based call tracking
On-site and off-site confirmation calls
Call line open 24 hours a
day, 365 days a year
INSTALLATION
SERVICE
TECHNOLOGY
Execute Plan
++ Project Coordinators, Project Managers,
Regional Managers, and Service Delivery
Managers for total quality management
++ Fast and proficient technicians, trainers,
and office support staff
++ Extensive partnerships
++ Three layers of quality management
A FAMILY OF SUPPORT WITH A SINGLE POINT OF CONTACT
No matter what the scale of your job IST has the know-how and the feet on the street to execute your plan quickly and
with industry-leading skill and professionalism. Our nationwide field staff of highly trained technicians—strengthened
by a support staff of Project Managers, Executive Leadership, Regional Managers, Service Delivery Managers, Project
Coordinators, and Trainers—are committed to the success of your project. Your Project Manager will coordinate all internal resources and serve as a single point of contact so you always know who is accountable and who you should call.
From massive technology deployments to simple small business service solutions, IST is a premier provider of on-site
service and installation. When you partner with IST you extend your reach nationwide and bring over 20 years of field
experience to every project. IST is your single-source solution and the resource your technology projects need.
CORE TECHNOLOGIES
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Digital Signage
Point of Sale
Confirmation Boards
Menu Board Systems
Site Surveys
Inventories
Data/Network Cabling
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Drive-Thru Systems
Printers, Scanners
Kitchen Video Systems
IT Routers, Switches
Servers
Workstations
CCTV/DVR/NVR
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Wi-Fi Hotspots
Software Migrations
Kiosks
Site Surveys and Pilots
Data and Electrical
Logistical Services
eLearning
IST as a company is well organized and well
represented geographically in the US.
The quality of IST’s work is exceptional. IST
has great concern for customer satisfaction.
Should anything not meet customer expectation, IST is committed to resolve any issues
quickly and will consistently stand behind their
work.
IST frequently takes on the role of being a
solutions provider. HME is always looking for
additional opportunities to work together with
IST as business partners.
NEAL TETRAULT
Installation & Service Manager
HME
from basic to comprehensive. We
have something for every level of support, so you can strike the perfect
balance between cost and coverage.
Our Central
Service Offerings.
For our customers that do not have our
onsite maintenance agreement or that require quality work that may be outside the
scope of the maintenance agreement we
provide full service on a per-incident basis.
We offer single-source
technology solutions.
INSTALLATIONS
We’re not one to drop names. But when
the country’s leading companies look
to refresh their technology, they rely
on IST. We offer a complete line of
technology deployment services and
can manage your projects—large or
small—from start to finish. Nationwide.
IST is not just another company of
subcontractors. Our nationwide team
of W-2 technicians are full-time employees trained in-house to handle
every aspect of your deployment. With
over 20 years of experience in technology service and installation, IST has
the edge in customer satisfaction.
As a technology service company, IST
understands the importance of using the
latest and best technology to enhance our
business. We employ advanced database
and call tracking software to coordinate
our resources in the field. We provide our
field staff with a web portal for downloading or viewing all necessary technical documentation and service ticket
information. The portal also allows them
to upload completed service documentation (customer sign-offs, digital pictures,
etc.) for import back into the database
for quality confirmation and review.
ON-SITE SERVICE
IST has repair technicians stationed across
the country who are always ready to be
at your restaurant just when you need
them. We have a large team of full-time
service techs who are full-time employees of IST, which ensures the highest
levels of proficiency and accountability.
The partners we select are carefully
chosen and interviewed to ensure high
quality, consistent performance.
Per-incident repairs are unpredictable
and can be extremely costly in the long
run. An IST on-site labor contract provides the peace of mind that comes
from knowing the health of your technology is in the most capable hands.
IST is not a “one for all” solution. Our
contract prices are based on the type
and age of the equipment you want to
insure. This flexibility allows you to get
just the level of coverage you really need.
We offer tiered maintenance program
options covering the full spectrum
EQUIPMENT REPAIR
Day after day, your technology takes a
beating. Fingernails on touch screens,
crumbs in cash drawers, dropped printers, spilled drinks: it’s only a matter of
time before something gives out. It’s
essential that you be ready when it
does. Your technology keeps your business running. Unless you’re prepared
for accidents and mishaps, a single
clumsy customer can slow your operation to a crawl, or stop it altogether.
The core of our relationship is based
on trust and flexibility. Panasonic trusts
IST to provide professional services that
exceed the expectations of Panasonic’s
direct customers while representing
the Panasonic brand effectively. When
requested IST has showed flexibility and
ingenuity in assisting with special project
opportunities, 24 x 7, 365 days a year.
AL RUBIN
Senior Manager
Panasonic System Networks
Company of America
IST’s Depot Repair services help you
prepare for the worst. Our repair solutions are reasonably priced, with no
sacrifice in speed or quality. Our secured
underground Depot Repair center is
staffed with experienced technicians who
are trained on all of the technology we
service. If it’s fixable, we will fix it. If a part
or the whole component needs to be
replaced, we have an extensive inventory on hand to minimize your wait.
Our service is fast, flexible, and precise.
To ensure uninterrupted service, we
offer multiple turnaround options from
a more casual, cost-effective program
to a comprehensive “spare-in-the-air”
option where we have a replacement
overnighted to you even before we
receive your broken unit for repair. We
offer our services on both “per incident”
and contract bases, so you always have
just the level of coverage you need.
HELP DESK
When it comes to Help Desk support,
IST is just a phone call away. We offer
full-service 24 hour support nationwide,
365 days a year. Our staff is factory
trained on every solution IST offers and
is focused on getting you the support
you need to resolve your issues quickly.
Our Help Desk services include computerized call tracking, with a running history of past issues and solutions to streamline our service.
Never get an answering service or a machine again. Let our support staff provide
troubleshooting and diagnostic assistance you need to get back online fast.
MANAGED SERVICES
Whether you use computers, cash
registers, credit card machines, IP telephones, or any other web-accessible
technology, IST (powered by EckaTech's
Mission Control software) will monitor
your equipment, and provide instant,
24/7 alerts should anything go wrong.
We offer proactive, monitoring that you
decide is right for your business. Our
Managed Services allow you to define
what you want monitored and how you
are alerted. We will reboot systems
and restart services from behind the
scenes, before you even know there
is a problem. Preventive maintenance
stops issues from ever occurring, and
implements fixes before you're even
aware something is wrong. Additionally, Mission Control will scan for routine
maintenance requirements such as
software upgrades and defragmentation needs, ensuring that your systems
are always running at optimal levels.
STAGING & WAREHOUSING
IST staffs an independent warehousing
facility located in a secure, underground
facility for maximum safety. We have the
capacity to stage, warehouse and ship
all the hardware your project requires.
PROJECT MANAGEMENT
IST is an all-in-one service company, managing client needs from start to finish.
We provide experienced project management through our Professional Services Department. If a PM is needed, we will assign one to be your single-pointof-contact (SPOC) so that you may have the security of knowing there is one
person, one team, dedicated to your project's success.
For large scale projects our Professional Services team will evaluate the scope
of work and assess our current resources against the needs of the project.
Once the statement of work is approved by both parties, the SPOC then creates
a Project Plan that will include all dates and deliverables.
Each region involved in the project will then assess their available resources, assigning them as outlined in the Project Plan. Your Project Manager is ultimately
responsible for your complete satisfaction. They will work with each region to
ensure sufficient staffing, maintain quality standards, and keep our field technicians armed with the most current information and updated processes and
expectations.
If addition resources are ever required, your SPOC is empowered to recruit
Technicians with experience you need in the regions you need it. With the
power to allocate field resources, scale your project as necessary, and create
project-specific reports, your SPOC is given all the support necessary to manage your project smoothly and address all your concerns.
Your Project Manager will monitor calls and track reports to ensure the project
is meeting quality standards and find new ways to improve processes and
achieve a more successful project.
PROFILED
COMPANY
YEARS IN
BUSINESS
SOME OF OUR
CLIENTS
THINGS WE
KNOW
INSTALLATION
SERVICE
TECHNOLOGY
Installation & Service
Technologies, Inc.
23
SERVICE CALLS
RUN (EST)
DIGITAL MENU BOARD
94,958 INSTALLATION PROJECT
50
25,808
MONITORS INSTALLED
STATES
COVERED
ALL U.S.
STATES AND
ADDITIONAL
COVERAGE IN
CANADA
McDonald's, Burger King, Sonic, Jimmy John's, Wendy's, Kentucky Fried
Chicken, Taco Bell, Dairy Queen, Denny's, ColdStone Creamery, Arby's,
Gamestop, who else?
Digital Signage
WHAT WE DO
Project Management
Confirmation Boards
Installation
Menu Board Systems
On-site Service
Site Surveys
Depot Repair
Inventories
Help Desk
Point of Sale
Managed Services
Data/Network Cabling
Staging
Drive-Thru Systems
Warehousing
Printers, Scanners
Kitchen Video Systems
IT Routers, Switches
Servers and Workstations
CCTV/DVR/NVR
Wi-Fi Hotspots
LARGEST PROJECT TO DATE
WHO WE
WORK FOR
Quick Service
Table Service
Retail
Medical Offices
Software Migrations
Hospitals
Kiosks
Salons/Spas
Site Surveys and Pilots
Grocery Stores
Data and Electrical
Schools/Universities
Logistical Services
Service Providers
Much More
Churches
16
WEEKS TO COMPLETE
TIMES TO THE MOON
6542
DMB DEPLOYMENTS
AVERAGE PER NIGHT
FORTY-EIGHT
BOLTS USED
209,344
TOTAL MILES DRIVEN
SIX
AVERAGE PER WORK HOUR
261,680
ONE 66
TIMES AROUND THE EARTH
TECHNICIANS USED
380
WHERE WE
ARE
Addison
Akron
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Lake
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Yacolt
Yaphank
PROJECT MANAGEMENT | INSTALLATION | ON-SITE SERVICE | DEPOT REPAIR HELP DESK | MANAGED SERVICES | STAGING | WAREHOUSING
INSTALLATION
SERVICE
TECHNOLOGY
INSTALLATION & SERVICE TECHNOLOGIES
8340 Mission Road, Suite B4
Prairie Village, KS 66206
877-767-3375
sales@istservice.com