Little Giraffe - eZCom Software

TM
Case Study:
Contact Us:
www.ezcomsoftware.com
877.765.3564 option 1
sales@ezcomsoftware.com
Little Giraffe
The Company
Since 2000, Little Giraffe’s unique, easy-care collections have
delighted style-makers and discerning parents with a signature
blend of comfort, quality, and convenience. Little Giraffe has
become known for creating the coziest, and most luxurious—yet
practical—blankets, blankys and accessories available for babies
& adults. Little Giraffe’s mission is to provide consumers with the
most luxurious, exclusive, and hassle-free children’s & adult
accessories on the market.
The Challenge – Little Giraffe: Big Orders!
Little Giraffe constantly processes large orders and has been
using EDI software to speed the process. When Little Giraffe’s
EDI provider went out of business they needed to find a good
replacement quickly. One of Little Giraffe’s trading partners
suggested they switch to eZCom Software’s product Lingo to
conduct transactions with them.
The challenge in transitioning from one EDI platform to another
is that it must be accomplished while the company continues to
conduct business. Like most distributors and manufacturers, Little
Giraffe constantly has orders pending, processing, and shipping,
requiring them to produce and send out invoices and ASNs at all
times. eZCom’s established transition methodology made it
possible for Little Giraffe to easily switch to the new software.
Orders continued processing; products continued shipping; and
trading partners continued receiving the required electronic
documentation without interruption.
This ease of transition and the quality of the user support from
eZCom made it easy for Keyona Flowers, Director of Key
Accounts at Little Giraffe, to learn to use the new platform quickly
and effectively. While many EDI users mistakenly think they need
to use various EDI products to accommodate different trading
partners, Keyona suggested they simply use Lingo with all four
of their current trading partners.
The eZCom Experience
After using eZCom Software for some time now, Keyona tells us
that “It’s going very well. We were concerned in the beginning that
it would be difficult to transition without interrupting our business,
but the eZCom staff really made it happen. They were always
there, eager to answer our questions. They made the transition
much easier than we expected. We had to change the software
right in the middle of a big order so we thought that part would
be difficult, but the eZCom Software implementation staff was
awesome and made it painless.”
You Cannot Make a Mistake
“The entire software operation is pretty much fool-proof. It’s so
easy!” exclaims Keyona Flowers. “You really cannot make a
mistake, which is really good for someone like myself who was
just recently introduced to EDI.” When asked what features were
particularly helpful, she responds “There are multiple easy ways
to perform each task, which is really great. We haven’t taken
advantage of all that eZCom provides, but what we’re using so far
works well.” Having eZCom Software delivered from the cloud has
also helped reduce the time it takes for Little Giraffe to transmit
and process orders.
High Quality Support
While eZCom offers a wide variety of training and educational
services, Keyona found that it wasn’t necessary to take advantage
of them due to the product’s ease of use and eZCom’s superb
support team. “At first, I called so much that their technicians knew
me by name but I never felt like I was bothering anyone.”
The Recommendation
Little Giraffe has saved substantial time, reduced common errors,
and eliminated re-keying of data. When asked if she would
recommend it to others, Keyona replies most enthusiastically, “This
software is the way to go because it’s very user-friendly, the staff
that helps you set up and use it is awesome, and the user support
is fantastic. Most companies only give you a certain amount of
time before you have to start paying for support. eZCom does not
charge you for support. It has a lot of useful tools. It’s great.”
Case Study:
Little Giraffe
The Company
Since 2000, Little Giraffe’s unique, easy-care collections have
delighted style-makers and discerning parents with a signature
blend of comfort, quality, and convenience. Little Giraffe has
become known for creating the coziest, and most luxurious—yet
practical—blankets, blankys and accessories available for babies
& adults. Little Giraffe’s mission is to provide consumers with the
most luxurious, exclusive, and hassle-free children’s & adult
accessories on the market.
The Challenge – Little Giraffe: Big Orders!
Little Giraffe constantly processes large orders and has been
using EDI software to speed the process. When Little Giraffe’s
EDI provider went out of business they needed to find a good
replacement quickly. One of Little Giraffe’s trading partners
suggested they switch to eZCom Software’s product Lingo to
conduct transactions with them.
The challenge in transitioning from one EDI platform to another
is that it must be accomplished while the company continues to
conduct business. Like most distributors and manufacturers, Little
Giraffe constantly has orders pending, processing, and shipping,
requiring them to produce and send out invoices and ASNs at all
times. eZCom’s established transition methodology made it
possible for Little Giraffe to easily switch to the new software.
Orders continued processing; products continued shipping; and
Contact Us:
www.ezcomsoftware.com
877.765.3564 option 1
sales@ezcomsoftware.com
trading partners continued receiving the required electronic
documentation without interruption.
This ease of transition and the quality of the user support from
eZCom made it easy for Keyona Flowers, Director of Key
Accounts at Little Giraffe, to learn to use the new platform quickly
and effectively. While many EDI users mistakenly think they need
to use various EDI products to accommodate different trading
partners, Keyona suggested they simply use Lingo with all four
of their current trading partners.
The eZCom Experience
After using eZCom Software for some time now, Keyona tells us
that “It’s going very well. We were concerned in the beginning that
it would be difficult to transition without interrupting our business,
but the eZCom staff really made it happen. They were always
there, eager to answer our questions. They made the transition
much easier than we expected. We had to change the software
right in the middle of a big order so we thought that part would
be difficult, but the eZCom Software implementation staff was
awesome and made it painless.”
You Cannot Make a Mistake
“The entire software operation is pretty much fool-proof. It’s so
easy!” exclaims Keyona Flowers. “You really cannot make a
mistake, which is really good for someone like myself who was
just recently introduced to EDI.” When asked what features were
particularly helpful, she responds “There are multiple easy ways
to perform each task, which is really great. We haven’t taken
advantage of all that eZComprovides, but what we’re using so far
works well.” Having eZCom Software delivered from the cloud has
also helped reduce the time it takes for Little Giraffe to transmit
and process orders.
High Quality Support
While eZCom offers a wide variety of training and educational
services, Keyona found that it wasn’t necessary to take advantage
of them due to the product’s ease of use and eZCom’s superb
support team. “At first, I called so much that their technicians knew
me by name but I never felt like I was bothering anyone.”
The Recommendation
Little Giraffe has saved substantial time, reduced common errors,
and eliminated re-keying of data. When asked if she would
recommend it to others, Keyona replies most enthusiastically, “This
software is the way to go because it’s very user-friendly, the staff
that helps you set up and use it is awesome, and the user support
is fantastic. Most companies only give you a certain amount of
time before you have to start paying for support. eZCom does not
charge you for support. It has a lot of useful tools. It’s great.”