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RESIDENTIALResource THE OFFICIAL MONTHLY NEWS MAGAZINE OF THE NATIONAL ASSOCIATION OF RESIDENTIAL PROPERTY MANAGERS Winter Wonderland a quiet view of the Vermont landscape December 2006 n o i t n e v n o C Issue! This issue features... 2006 Annual Committee Reports A “Big Tex” Convention Overview Does Your Investment in NARPM Pencil Out? Greater Efficiency, Focus, and Profitability for Management Agreements Convention Award Winners, Designees, Snapshots, and more! SUPPORTING THE PROFESSIONAL AND ETHICAL PRACTICES OF RENTAL HOME MANAGEMENT THROUGH NETWORKING, EDUCATION, AND CERTIFICATION December 2006 Residential Resource | 1 2 | December 2006 Residential Resource In This Issue December 2006 Monthly Columns Feature Articles 5 President’s Message 6 From the Desk of the Executive Director 11 Strong Chapter Tip #18 7 Greater Efficiency, Focus, and Profitability for Management Agreements 8 Does Your Investment in NARPM Pencil Out? 25 You Make the Ethics Call 27 Maintenance 101 28 Welcome New Members Rob Massey, Jr., CPM® explains how important it is to educate owners about what services are and are not included. Tony Drost, RMP® puts your NARPM membership in terms we can all understand—a spreadsheet outlining how it performs like a rental property. 12 President’s Tour Check out how the scenic luncheon cruise went on Lake Champlain. 14 A “Big Tex” Convention Overview “Fast” Eddie Davis, MPM® is here to give us the low-down on this year’s spectacular autumn event. 30 Ambassador Program 17 Convention Award Winners 18 Convention Certification Awards 20 Convention Snapshots 22 2006 Annual Committee Reports 24 Property Managers Learn From Each Other at the Networking Lunch Read the highlights of this year’s discussion questions and find out what a few first-timers had to say about the convention. NARPM HEADQUARTERS Executive Director: Gail Phillips 184 Business Park Drive, Suite 200-P Virginia Beach, VA 23462 Editor: Betty Fletcher, MPM® Tel: 800-782-3452 toll free E-mail: editorialchair@narpm.org Internet: www.narpm.org The Residential Resource is a publication designed and created for the members of the National Association of Residential Property Managers by Organization Management Group, Inc., 184 Business Park Drive, Suite 200-P, Virginia Beach, VA 23462; 800-782-3452. Copyright © 2006. All rights reserved. Reproduction in whole or in part is allowed only upon permission from the publisher. Opinions of the authors are not necessarily those of NARPM. Any legal matters or advice mentioned herein should be discussed with an attorney, accountant, or other professional before use in a particular state or situation. NARPM and its staff assume no responsibility for ads or statements in the publication. NARPM does not endorse any advertising in this publication. All readers are responsible for their own investigation and use of any products advertised in the Residential Resource. NARPM members receive the Residential Resource as part of the annual dues; subscriptions are available for $195. Items for publication cannot be returned. Articles can be submitted by sending a Word attachment to editorialchair@narpm.org. Address changes may be forwarded to NARPM Headquarters at the address listed above. The publisher and editor reserve the right to edit or refuse all publications for content and selection. December 2006 Residential Resource | 3 More than 90% of renters use the Internet to research rental housing. Are you where renters are? RentalHomesPlus targets renters specifically looking for single family home, townhouse and duplex rental properties. Powered by Apartments.com, RentalHomesPlus offers renters free searches of a national database of rental homes. In addition, the site provides property owners & managers with a valuable and cost-effective resource for advertising vacancies. Advertise your properties with RentalHomesPlus and get: • Exposure - Millions of renters are exposed to RentalHomesPlus listings • Experience - We've been in the business of driving qualified leads to all types of properties for years • Value - Advertising your property online is a cost effective way to reach renters Start your listing today! Contact: (866) 399-4944 sales@rentalhomesplus.com www.rentalhomesplus.com 2006 PLATINUM SPONSOR, NATIONAL CONVENTION 4 | December 2006 Residential Resource OFFICERS From the President My year as NARPM’s president has passed so quickly that I have hardly had time to catch my breath. However, it was a good year, more meaningful than I could have imagined. Reflecting upon the rich experiences it brought fills me with gratitude. I am also enjoying the fulfillment that comes from working with others to accomplish worthy goals. It is impossible, in the space I have here, to list all the highlights of this year and hard to choose a few from among them. Yet, I can say, without hesitation, that the very best times were meeting and getting to know you, the hundreds and hundreds of kind and wonderful members who compose NARPM. Wherever I traveled as president, you welcomed me. You picked me up at the airport, opened your homes, prepared meals, shuttled me around town, and took me to and from meetings. You let me tour your offices and get to know you. You, the volunteers, gave generously of yourselves. Moreover, your enthusiasm for NARPM and your professionalism were apparent as you “Spread the Knowledge” at every event—national, regional, and local. You openly shared forms, ideas, and concepts and willingly helped your colleagues, even those with whom you compete with for clients, find ways to meet challenges. When I chose “Spread the Knowledge” as my theme for the year, I wanted to direct NARPM’s focus toward improving publications, classes, courses, communicating, and networking. I am pleased to say, by working together, we accomplished so much. The Residential Resource won The Communicator Award of Distinction for Print Media, an international award to recognize excellence in the field of communications; the CSSsm designation is in place; the number of instructors for courses and classes was increased; the distance learning program is moving forward; our national website is more efficient and easier to use; NARPM-branded websites for use by local chapters are being developed; a chapter certification compliance procedure to help struggling chapters is active; one-time $2,000 grants were awarded to chapters for speakers and for marketing state and regional conferences; the ListServ for RMP®s and MPM®s is active and growing; new records for membership were set; the annual convention, with several international attendees, was among the best-attended ever; and, OMG, our excellent management company, is hard at work on our behalf, ready to take on the new year. It was truly an honor and a pleasure working with everyone involved with NARPM’s success in 2006. As we move into 2007, please join me in wishing all the best and giving hearty support to our new president, Sylvia Hill, MPM®. Having worked with her the past two years, I am confident Sylvia will do an outstanding job. Her theme, “Focusing on Professionalism,” says it all. In addition to possessing many skills and years of experience, Sylvia is a consummate professional. This year of serving as NARPM’s president, while greatly fulfilling, also demanded tremendous time and energy. Without help, it would not have been possible. Consequently, I am deeply grateful to all our member-volunteers, especially our committee chairs and Board members, for their surpassing contributions; to my many mentors who “Spread the Knowledge” to me and for helping me grow; to my staff, for giving me steady support; and, of course, to my husband and our sons, for their love and encouragement. Wishing you and your loved ones a joyous holiday season and a fulfilling new year, Rose G. Thomas, MPM® 2006 NARPM President Rose Thomas, MPM® President rose.thomas@pmpbiz.com 301-694-6900 x1001 Sylvia Hill, CPM® MPM® President-Elect Bylaws Chair Strategic Plan Oversight Chair sylvia@hmsdev.com 408-997-7100 x104 Erika K. Green, MPM® Secretary erika@questps.com 817-763-9696 x101 Betty Fletcher, MPM® Treasurer Editorial Chair Finance Chair betty@fletcherpm.com 501-907-7091 x101 Marc Banner, MPM® Past President Nominations Chair mbanner@cableone.net 208-377-8889 DIRECTORS Greg Fedro, MPM® Certification Chair greg.fedro@recar-realtors.com 512-345-9886 Harold Kalles, MPM® Website Chair harold@KallesProperties.com 253-848-9393 Mary M. Love, MPM® marylove@hawaii.rr.com 808-329-4813 Peter C. Meer, MPM® Education Chair meerandco@aol.com 303-332-1550 Fred Thompson, RMP® fred@orlrent.com 407-571-3650 COMMITTEE CHAIRS Susan Albern, MPM® Membership Committee susan@rmpm.com 970-669-0842 Eddie Davis, MPM® 2006 Leadership Symposium Committee fasted7@airmail.net 214-956-8888 Wendell Davis, MPM® Convention Committee wendelld04@aol.com 904-899-6800 Christopher Hermanski, MPM® Long Range Committee chermanski@mainlander.com 503-343-0141 Mark Kreditor, MPM® Professional Standards Committee mark@gtfrealty.com 214-522-5700 Kandy Meehan, RMP® Affiliate Committee kandy@home4rent.com 913-469-6633 Jim Reimer, MPM® Legislative Committee jim@mgmtoneinc.com 208-375-3400 Robert Winger, MPM® Marketing Committee robertw@sacramentorentals.com 916-446-6663 x103 December 2006 Residential Resource | 5 We are wrapping up 2006 and what a fantastic job President Rose Thomas, MPM® did to “Spread the Knowledge.” Rose and I just returned from Florida where we shared NARPM knowledge with members in the Northeastern Florida and Orlando Chapters. It was a great experience for me to meet members one-on-one and to talk about NARPM and where we are headed in the future. NEFARPM hosted a nice affiliate trade show to thank their affiliate members for the support they have given all year. They have offered to share information on how to set up this event to any chapter who is interested, so touch base with their leadership. Thanks to all of you who attended these meetings; it was kind of you to open your meeting up to us. e h t m Fro f o k s De t he e v i t u c Exe r o t c e Di r 2006 has been a year of many changes and we are looking forward to “Focusing on Professionalism” with next year’s president, Sylvia Hill, MPM®, in 2007. In keeping with our new theme, this will include the kicking off of the online designation courses and the long awaited CSSsm designation for Support Staff members. Watch as new and exciting programs are unveiled. We will be working closely with the Professional Development Committee in evaluating the entire NARPM education program, so please e-mail me your feedback at executivedirector@narpm.org. I want to thank the Board of Directors for keeping an open mind and accepting change. We will be participating in leadership training for the new board and committee chairs in the next few weeks and I look forward to the leadership these individuals will bring to this great organization. 2007 will introduce exciting changes including a new committee structure and the new Regional Vice President responsibilities. As the year comes to a close, I wish each of you and your families a safe and happy holiday season and look forward to seeing you in 2007 at the Leadership Symposium in Chesapeake, Virginia. Continue to “Spread the Knowledge” NARPM! It is contagious! Sincerely, Gail S. Phillips, CAE Executive Director RESIDENTIALResource THE OFFICIAL MONTHLY NEWS MAGAZINE OF THE NATIONAL ASSOCIATION OF RESIDENTIAL PROPERTY MANAGERS Vermont Countryside June 2006 a covered bridge, rare in today’s scenery This issue features... Are YOU Ready for the Curve Balls? Becoming a Guardian Ad Litum Hot Check Defenses Housing Laws Protecting Victims of Domestic Violence Property Management Peak Performance SUPPORTING THE PROFESSIONAL AND ETHICAL PRACTICES OF RENTAL HOME MANAGEMENT THROUGH NETWORKING, EDUCATION, AND CERTIFICATION June 2006 Residential Resource | 1 6 | December 2006 Residential Resource Greater Efficiency, Focus, and Profitability for Management Agreements by Rob Massey, Jr., CPM® A fter being involved in property management for a number of years, I began to recognize all of the owner requests for services that were not intended to be included in my management fee. Even though I was capable of performing these tasks, they were really not “part of the deal” for me to include with the fees that I was charging. Let’s face it—there is not a great deal of margin built into normal management fees, so having to throw in additional work helps neither the bottom line nor is it the best use of our time. Extra work resulting from other agents listing my clients’ rental properties for sale was always a major nuisance. In such few cases, I always resented being called upon to do some of the “dirty” work. Unless of course I am being compensated for the sale, I now specifically exclude: a) notification of listing for sale to all residents, b) supervision of redecorating and cleaning in preparation for a sale and c) making arrangements for entry or appointments of prospective buyers with tenants for showings of properties. Some of you may choose not to perform any sale functions within your company. I have heard it stated that this policy is sometimes adopted to promote the referral of more management accounts from sales agents. In order to overcome the concern that I might later sell an agent’s client’s property, I have always had the understanding with cooperating sales agents that we refer all clients back to them when the time comes to sell. Some request that reassurance in writing. Participating in sales has always been a great method for supplementing my company’s revenue. Most of my sales are closely tied to my management business and are fairly easy to handle especially sales to existing tenants. Other tasks that I now exclude and spell out in the management agreement are: • • • • • • • • • • • • • • Modernization of property oversight Refinancing-related needs Fire or casualty loss restoration supervision Rehabilitation oversight Appearances in court by agent or employees (we hire an attorney to appear on our owners’ behalf at our owners’ expense) Obtaining multiple bids for jobs Obtaining income tax advice Presenting petitions to planning or zoning committees Appealing tax assessments Performing a competitive market analysis for property value Advising proposed new construction Assisting sales agents or appraisers Attending neighborhood or condominium association meetings Supervision of redecorating and cleaning in preparation for a sale or other counseling I specifically have left some of the exclusions very vague so as to cover most anything that is not part of normal property management. The good news is, that with these excluded from your management agreement, you can now charge an additional fee per hour for these services or at least receive credit for going “beyond the call of duty” when not charging. I always quote my current rate for additional services per hour in the management agreement and I go on to state that my hourly rate for additional services may change without notice. It is incumbent upon us to educate our owners about what services are included in our management fees and which ones are not. The best time to broach this subject is when we first meet with them and explain our services. Secondly, and most importantly, it needs to be clearly spelled out in the management agreement. Following these simple steps will save you time and earn you additional well-deserved fees. ___________________________________ Rob Massey Jr., CPM, has served as a local president for NARPM, the Institute of Real Estate Management, and the Apartment Association in his hometown of Louisville, KY. He has taught several property management classes and managed nearly 1,000 apartments and houses before scaling back his property management company to pursue the national Internet listing service he founded known as RentalHouses.com. December 2006 Residential Resource | 7 Does Your Investment in NARPM Pencil Out? When I returned from the annual convention this year, a few members of my local chapter asked me how I could afford to attend. After all, there are registration costs, hotel expenses, airfare, and meals to pay for. My response was easy, “I can’t afford not to go.” At work, I am constantly building spreadsheets for my clients, showing them how their property is performing. So I thought I would build a spreadsheet showing how my NARPM membership is performing. NARPM has done so much for me and my business that I would need a book to list and describe it all. Throughout this article you are going to see a major emphasis on increased revenue, but believe me, this is a small part of what NARPM has done for me. Every single aspect of my business has been influenced by NARPM. I could not even begin quantifying the untold amount of savings caused by streamlining, increased professionalism, and improved service that NARPM has helped me deliver. So I won’t. However, there are a few things that are easy to calculate and demonstrate. In just these few examples, the numbers are staggering. They show that NARPM is by far the best financial investment I have ever made. In the spreadsheet on the opposite page, I have listed the expenses I have incurred from being a NARPM member. You will notice that nearly every year, my expenses increase, and that is simply because every year I have gotten more and more involved. Why have I gotten more and more involved? Well that is where the income column comes into play. As you can see, every year I picked up a new idea for a revenue source. The more I got involved with NARPM, the more revenue sources I found and implemented. The Internal Rate of Return (IRR) is the interest rate received for an investment consisting of expense (my NARPMrelated expenses) and income (revenue sources introduced to me through NARPM) that occur at regular periods. IRR is widely used to decide which investments should and should not be undertaken. 8 | December 2006 Residential Resource Let’s correlate my NARPM IRR with the IRR of an investment property. In our area, a good IRR for an investment property is going to be 15% or above. What does that mean? That means if you invested $50,000 into a property with an IRR of 15%, that $50,000 over ten years will yield you about $230,000. Not too bad, huh? Well based on my calculations, the IRR for my investment in NARPM is 1,643%. Absolutely incomprehensible isn’t it? Why? Simply because the cost of membership and conference attendance is miniscule in comparison to the income it has produced. The Return On Investment (ROI) is a comparison of the money earned or lost on an investment to the amount of money invested (NARPM-related expenses). Many companies use ROI when deciding on buying capital equipment. If buying a new high speed scanner costs $15,000, but saves you $700 per month, the ROI is just under two years. That is not bad and I think I would make the investment. In calculating my NARPM ROI, in most cases, I broke even within one month. That means that all of my NARPM expenses were paid back to me in less than one month. I have made a great investment. Have you? Now, what to do with the increase in revenue. In my case, I have used my increased revenue to improve my business. I purchased a new building to run our property management business out of. I have hired additional staff to better serve our owners and tenants, which has also allowed me more time with my family. I have made capital investments, such as a high speed scanner, that has made my life easier. Simply put, that extra income has made my company a better company. We are efficient, accurate, and most of all, we are staffed to respond to tenant and owner needs immediately. NARPM is much more than increased revenue, but I think it is important for our members to see the true financial impact of our involvement. I encourage everyone to build a similar spreadsheet and measure the performance of your investment. If your ROI is greater than one year, I would encourage you to take the next step in your involvement with NARPM. Join the board of your local chapter, join a national committee, work towards a designation, or attend a conference. Try it, re-evaluate your investment one year later, and let me know the results. ______________________________________________________ Tony A. Drost, RMP® is the founder and owner of First Rate Property Management, Inc., located in Boise, Idaho. Tony earned a BA degree in operations management, which he credits as giving him the tools to be an effective manager. Although licensing is not required in Idaho, Tony is a licensed agent to provide additional support and service to his clients. Tony can be reached by phone at 208-794-6424 or by e-mail at tony@FRPMrentals.com. December 2006 Residential Resource | 9 $0 $0 $0 $0 $0 $0 $0 $0 $0 2006 $7,293 $62,512 $4,167 $1,460 $5,040 $7,200 $7,500 $21,000 2007 $7,658 $65,637 $4,376 $1,533 $5,292 $7,560 $7,875 $22,050 2008 $8,041 $68,919 $4,595 $1,610 $5,557 $7,938 $8,269 $23,153 2009 $8,443 $72,365 $4,824 $1,690 $5,834 $8,335 $8,682 $24,310 2010 $8,865 $75,983 $5,066 $1,775 $6,126 $8,752 $9,116 $25,526 $4,433 2006 $195 $120 $395 $95 $0 $395 $850 $1,654 $729 $4,200 2007 $195 $120 $395 $95 $0 $0 $893 $1,736 $766 $4,369 2008 $195 $120 $395 $95 $0 $0 $937 $1,823 $804 $4,548 2009 $195 $120 $395 $95 $0 $0 $984 $1,914 $844 $4,735 2010 $195 $120 $395 $95 $0 $0 $1,033 $2,010 $886 13 2805% 13 2831% 13 2857% 13 2882% $71,505 $111,739 $117,781 $123,710 $129,936 $136,473 $4,665 2005 $195 $120 $395 $95 $0 $1,040 $550 $1,575 $695 $76,170 $116,172 $121,981 $128,080 $134,484 $141,208 2005 $6,946 $59,535 $3,969 $920 $4,800 $0 $0 $0 14 1508% $55,609 $3,687 2004 $195 $120 $395 $95 $195 $0 $525 $1,500 $662 $59,295 2004 $6,615 $48,060 $3,780 $840 $0 $0 $0 $0 Payback in Days 156 29 24 24 Assumptions: All income and expenses after 2006 were projected. 1250% $41,004 $3,280 2003 $195 $120 $395 $0 $390 $0 $500 $1,050 $630 $44,284 2003 $5,400 $36,324 $2,560 $0 $0 $0 $0 $0 2521% 233% $2,940 $1,260 2002 $195 $120 $0 $0 $345 $0 $0 $0 $600 $4,200 2002 $4,200 $0 $0 $0 $0 $0 $0 $0 1533% Return on Investment 1643% -$315 NET INCREASE OF INCOME Internal Rate of Return $315 2001 $195 $120 $0 $0 $0 $0 $0 $0 $0 2001 ANNUAL EXPENSES Annual Expenses National Dues Local Chapter Dues National Convention Registration Leadership Symposium RMP Application and Coursework MPM Application and Coursework Air Fare Convention & Symposium Lodging Meals and Entertainment TOTAL ANNUAL INCOME Annual Income Move Out Inspections Fees Vendor Discount Fees Notice Deliver Fees Mortgage Verification of Rent Fees Account Set-up Fee Home Ownership Program Enrollment Fee Net Home Ownership Commissions Net Quarterly Inspection Fees (referred to from opposite page) NARPM Investment Spreadsheet $790,383 $35,491 Total $1,950 $1,200 $3,160 $665 $930 $1,435 $6,272 $13,263 $6,616 $825,874 Total $63,459 $489,336 $33,337 $9,827 $32,649 $39,785 $41,442 $116,038 Organize all your rental income and expenses in one place “ ...an essential tool for all new landlords. Tracking rental payments, expenses, tenant information as well as analyzing your performance is incredibly easy with this software.” — Matt Martinez, author of 2 Years to a Million in Real Estate You now have a way to track tenant payments and business expenses simply, efficiently and affordably. Quicken Rental Property Manager is an essential tool for individual landlords to manage their tenants, income and expenses while allowing you to do away with cumbersome spreadsheets. Track rental income and expenses for all your property Output Schedule E forms for the IRS or export to TurboTax Access and track tenant data instantly: • See entire payment history • Track all repairs and phone calls • See lease expiration, late fee agreements and details for each tenant Works with Desktop Software With Quicken Rental Property Manager’s price point and features, it doesn’t make sense to keep using MS- Excel to keep track of your investments. Order Now for Only $99! Visit QuickenRental.com/narpm to order. © 2006 Intuit Inc. All rights reserved. 10 | December 2006 Residential Resource Strong NARPM Chapter Tip #18 by Cindy Van Mater, MPM® BORROW AND USE IDEAS FROM OTHER STRONG CHAPTERS Don’t re-invent the wheel. Here are some really cool ideas used by other chapters across the country. Make sure your chapter is taking advantage of the wonderful resources available to help provide top-notch education information and networking from NARPM Headquarters, the Membership Committee, and any member listed in the Membership Directory. Sharing is what NARPM is really all about. • • • • • • • • The chapters in Washington State have worked to obtain Continuing Education credits for many of their regional events, so just by attending NARPM events, members can receive property management-related education that applies to their licensure. Call your state’s licensing board to find out what it takes to get your courses approved for CE credit. The Maryland Suburban Chapter recently had Betty Fletcher, MPM®’s “Cover Your Assets” course approved for CE credit. They hosted a 3-hour class in the local Board of REALTORS® classroom with a continental breakfast. There was a good turnout of both NARPM members and non-members. The Southwest Idaho Chapter incorporates at least one of the codes of ethics of NARPM into each meeting and achieves credit towards the Chapter Excellence award. These are great discussion items that inspire members to share experiences and bond together. You only need about 15 minutes. The Atlanta Chapter has its own real estate school in the eyes of the state licensure board and they can offer Continuing Education credit for classes offered locally. NARPM is a national force. Use this precedence to promote professionalism in your town. The Dallas Chapter is offering certification classes to members to assist them in achieving NARPM designations. Encourage your members to promote themselves as the “crème de la crème” by earning a designation. Contact the Certification Committee Chair to get more information. The Northern Colorado Chapter uses high quality newsletters and broadcast e-mails to market to prospects and members. The Oahu Chapter leadership made calls to each member to encourage membership renewal and participation. Ask each member at your next meeting to take 15 minutes to make three calls each month to invite existing and prospective members to participate. The Oahu Chapter is the largest NARPM chapter, and all their leadership did was ask, invite, and welcome. The Central Arkansas Chapter has an outstanding affiliate program that members strongly support and benefit from using the expertise of these service providers. They have leveraged their buying power with some of their affiliates • • • for the best prices imaginable for services. All they did was come together and buy using their collective power. The Orlando Chapter organizes and sponsors support activities for local non-profit organizations. It is true that you have to give to receive. Risk the act of giving, you will truly reap tenfold what you sow. The Jacksonville Chapter and NEFARPM sponsored an “Affiliate Appreciation Luncheon and Trade Show.” This was a mini-convention-type trade show that allowed their vendors and affiliates to display their services and make a presentation to the attendees. There were prizes, awards, and lots of fun. This is a great way to generate new affiliate members. Check out the ListServe offered to NARPM CEOs where members share ideas on all topics including meeting ideas. This is a great opportunity to ask questions and get answers on “what abouts” and “how tos” from other NARPM members across the country. If you have not joined in, you are missing out on a great resource from some of the best minds in the property management industry. Contact Headquarters for more information. • Beverly Browning, MPM® from Nashville, TN outlines several ideas in “How to Grow Your Chapter Together AND Send your Chapter President to Convention for Free!” 1. Devise a plan where all referrals in your chapter are credited to one person, perhaps the Membership Committee Chair. When a member refers a new member, list that person on the application as the referral. 2. When your chapter refers five new members, this person will receive a certificate for $195.00 from NARPM Headquarters. They then donate the certificates to the chapter. 3. Accumulate these certificates and use them to send your chapter president (and maybe your vice president too) to national convention. That way, their registration fee will be virtually free. If you get two certificates for a total of $390, you will only have to pay about $5 since the price for the early bird registration is usually $395. Your chapter will grow and your president will get to go to the convention. The above information was gathered from many sources in this phenomenal organization. We are not just a bunch of people in the same field, we are colleagues. We are not just landlords, we are professionals. We do not have to re-invent the wheel, we just need to be bold enough to share, to ask, and to risk. Together we can accomplish great things. ______________________________________________________ Cindy Van Mater, MPM® is president of Professional Property Services, Ltd. and is the founding president of the NARPM Maryland Suburban Chapter, serving on its board for the past 11 years. She has served on the Membership, Marketing, Nominating, and Convention Committees, and is currently on the Editorial Committee. December 2006 Residential Resource | 11 President’s Tour Scenic Luncheon Cruise P rior to the opening of the convention, attendees were invited to join President Rose Thomas, MPM® on a fun and relaxing cruise around scenic Lake Champlain on Tuesday, September 26th. Attendees also enjoyed a delicious lunch buffet. At left: In the cool kid’s circle, Cary Efurd, RMP® goes a bit overboard. NARPM Board of Directors and committee chairs prepare to board the ship A scenic view of Lake Champlain Tour participants enjoying the day Tour participants gather together to snap their Kodak moment View of the Vermont coastline from the tour ship Audrey Cooper, MPM®, Erika Green, MPM®, President Rose Thomas, MPM®, Executive Director Gail Phillips, CAE 12 | December 2006 Residential Resource This year, NARPM members aboard the President’s Tour were invited to share their most unusual or funniest experiences in the property management business. Stories were shared during the “I Thought I Had Heard It All” contest. Check out how the event went: I Thought I Had Heard It All! The Winning Entry: Many years ago, when only my wife and I ran the business, we received an “after-hours emergency” call around 1:00 am. An upper level tenant was complaining that the lower level tenant had turned their music up very loud. They stated that they had been calling and knocking on the lower tenant’s door, but nobody answered. They then informed me that they had called the police, but the police could not get anyone to answer either. So, after I made several attempts to contact them via phone, I grabbed the keys and drove out to the property. From outside the front door, I could hear the loud music. I opened the door and yelled, “Tony with First Rate Property Management. Anyone home?” No one responded. I walked towards the source of the music, found the volume knob and turned the stereo noise down. After securing the property, I headed home. Just as I was crawling back into bed, the upper level tenants called again to say that the music had been turned up loudly again. I was very angry by this point and tried calling the lower level tenants once more, but there was still no answer. I got in my car and stormed back to the property. Opening the door, I yelled again, “Tony with First Rate Property Management. Anyone home?” No one responded. Just after I turned down the volume on the stereo and walked away, I heard, “Hello,” come from inside the unit. I nearly jumped out of my skin. I turned and saw a big parrot. Looking around again, I confirmed that no one was home and knew that this bird was the volume-raising culprit. I returned to the stereo, pulled the plug, and received no further complaints about the loud music. ____________________________________ Tony A. Drost, RMP® is the founder and owner of First Rate Property Management, Inc., located in Boise, Idaho. He can be reached by phone at 208-794-6424 or by e-mail at tony@FRPMrentals.com. December 2006 Residential Resource | 13 A “Big Tex” Convention Overview by “Fast” Eddie Davis, MPM® W hat a conference it was! For those of you who missed it—too bad. The attendees who went to this year’s 2006 NARPM Convention and Trade Show, September 27-30 in Burlington, Vermont started off on Tuesday with the President’s Tour, a scenic luncheon cruise down Lake Champlain. The sixty-degree weather was a welcome change from the Texas heat. During dessert, we revived an old tradition with the “I Thought I Had Heard It All” contest. Although we missed the leaves changing color by about a week, it did not stop several attendees from a scenic drive through beautiful New England. Next, our paths took us to Dakin Farms for a real sampling of Vermont’s finest maple syrup, various preserves, maple flavored meats, and cheeses. We could “bearly” wait to get to the next stop at the Vermont Teddy Bear Factory. The last stop of the day was the world famous Ben & Jerry’s Ice Cream Factory in Waterbury, a short 40-minute ride from Burlington. We even were able to sample “Apple Pie,” one of their newest flavors. Other people went to Shelburne Farms and the Lake Champlain Chocolate Factory. Wednesday evening the conference opened with Steve Oniki, the “Happy Jappy” who talked about how to improve our people skills. Thursday morning’s First-Timer Breakfast was attended by over 100 “newbies.” Property managers from all over, including Bermuda and Australia, were in attendance. Also on Thursday, Cam Marsten made his second NARPM appearance. This time he spoke about “Coaching the Four Generations.” Later that day, at the 50/50 raffle, a record $1,170 was won by Fort Worth’s Daryl “Easy Rider” Kazen, MPM®. The rest of the money, for a two-day total of $2,200, was donated to Habitat for Humanity. Friday brought the hilarity of hometown hero, Mark “the Mouse” Kreditor, MPM®. His topic was “Ethical Conflicts in the Modern Age of Property Management.” He picked on his friend “Fast” Eddie Davis, MPM® and hailed him as the KFC (King of Forever Empty Condos), as well as talked about the SIC’s (Sophisticated Investors from California). Afterwards, he taught the session “The Do’s & Dont’s of Negotiations” with his brother-in-law from New York, mediator and arbitrator Ira Lobel. Friday evening’s Autumn Glory Gala and Reception brought us special guest, Ladonna Gatlin (sister of the Gatlin Brothers: Rudy, Steve, and Larry). Folks, this girl can sing! She told stories and sang a duet (Everything is Beautiful) with NARPM member Erika Green, MPM®. After singing America the Beautiful, Amazing Grace, and My Country ‘Tis of Thee, there was not a dry eye in the house. Now don’t make the same mistake twice! Come on out to Scottsdale, Arizona next year. See ya’ll there! 14 | December 2006 Residential Resource ___________________________________ “Fast” Eddie Davis, MPM® has been a licensed Texas REALTOR® since 1988 and has served on the local Board of REALTORS® Leasing & Property Management Committee since 1993. Eddie serves on the NARPM Membership Committee and was the 2006 Leadership Symposium Chair. n o g M S I n i L A s N u c O I o S F ES F O PR at the 2007 Leadership Symposium February 8th & 9th, Holiday Inn, Chesapeake, VA Come strengthen your leadership skills with specialized NARPM training focusing on creating and maintaining strong chapters. The schedule includes Board and Committee meetings on the 8th and Leadership Training on the 9th. Holiday Inn, 725 Woodlake Drive, Chesapeake, VA 23320 Front Desk: (757) 523-1500 | Fax: (757) 523-0638 Special NARPM room rate is only $89 per night. Don’t wait to make your reservations, call the hotel or check it out online at http://www. ichotelsgroup.com/h/d/hi/1/en/hotel/orfch?_requestid=703216. NARPM Leadership Training with the Northwest Regional Conference March 23rd, Doubletree Guest Suites Doubletree Guest Suites Seattle Airport/Southcenter 16500 Southcenter Parkway, Seattle, WA 98188-3388 Front Desk: (206) 575-8220 | Fax: (206) 575-4743 Special NARPM room rate is only $109 per night. To make your reservation call the hotel or log on to their website at http://www. doubletree.com/en/dt/hotels/index.jhtml?ctyhocn=SEASPDT. NARPM: 184 Business Park Drive, #200P, Virginia Beach, VA 23462 | P: 800-782-3452 | F: 866-466-2776 www.narpm.org | info@narpm.org December 2006 Residential Resource | 15 Come Discover Arizona! at the 19th Annual Convention and Trade Show nISM o g sin AL N u c O I o S F OFES PR September 26-29 Caleo Resort Scottsdale, AZ Next year NARPM is going to sunny Arizona. Start looking forward to and planning for an excellent lineup of speakers, education classes, and workshops. There will also be something for every NARPM member to enjoy with all of the great things to do while visiting, from playing a round of golf at one of the many nearby courses to relaxing at the local spa. Log onto www.scottsdalecvb.com and www.caleoresort.com to catch a glimpse of the breathtaking 2007 Convention location. Don’t forget to check www.narpm.org for the latest updates! 16 | December 2006 Residential Resource Congratulations to our award winners from the convention Affiliate of the Year Kandy Meehan, MPM® presents to Dave Borden of RentClicks Chapter of the Year: Santa Clara County Back row, left to right: Robert Collins, Arath Vazquez, Gilbert Hill, Gary Walker, Bob Lopes, Andrea Caldwell, MPM®. Front row, left to right: Joi Walker, Sylvia Hill, MPM®, Cindy Adiutori, Kathryn Pelling, MPM®, Arlene Lopes, RMP®. Chapter Excellence Awards Atlanta Austin Big Island Central Arkansas Colorado Springs Fort Worth/Mid Cities Greater Dallas South Hampton Roads King County Maryland Suburban Nashville Northern Colorado Oahu Orlando Branding Competition Winner Elise Otero, RMP® President’s Award President Rose Thomas, MPM® presents to Wendell Davis, MPM® Pierce County Sacramento Santa Clara County Southwest Idaho Spring Hill Rocky Maxwell Memorial New Member Achievement Award presented to John Bikerton by Dave Christensen, RMP® Volunteer of the Year President Rose Thomas, MPM® presents Beverly Browning, MPM® December 2006toResidential Resource | 17 Chesley Karr, RMP® Maria Trunkenbolz, RMP® Wayne Guthals, RMP® 2006 Convention Residential Management Professional (RMP®) In order to qualify for this designation, a candidate must be licensed in those states that require it a minimum of two years, have 100 unit years of management experience, actively manage 25 units, successfully complete 18 hours of coursework, and earn 50 elective service points (including the 50 RMP® elective service points). Letters of recommendation from clients and other RMP®s are also required. Dave Christensen, RMP® Members recognized for this achievement on September 27, 2006 at this year’s annual convention in Burlington, Vermont include: Dave Christensen, RMP® - Circle C Properties, Plano, TX Lynda Farren, RMP® - Mountain Managers & Associates, Hiawassee, GA Wayne Guthals, RMP® - McGinnis Property Management, Colorado Springs, CO Chesley Karr, RMP® - Bruni/Karr Rental & Management, Albuquerque, NM Janet Panzer, RMP® - Real Management Company, San Francisco, CA Mary Rinaldi, RMP® - The Realty Shoppe of Pasco, Inc., Port Richey, FL Virginia Slattery, RMP® - Rogers, Rische, Doll, Inc., Oak Harbor, WA Diane Tenison, RMP® - Pierce Property Management, Prescott, AZ Maria Trunkenbolz, RMP® - M-T Management, Inc., Spokane, WA Diane Tenison, RMP® Right: Congratulations also to our newest Certified Residential Management Company (CRMC®): Hometown Property Management, CRMC® in Lacey, WA. Designation accepted by Andrew Barkis, MPM®. Janet Panzer, RMP® and family 18 | December 2006 Residential Resource Andrew Barkis, MPM® Thomas Guyer, MPM® Vickie Gaskill, MPM® Fred Thompson, MPM® Certification Awards Master Property Manager (MPM®) In order to qualify for this designation, a candidate must be a RMP®, licensed in those states that require it a minimum of five years, have 500 unit years of management experience, successfully complete 24 hours of coursework, and earn 200 elective service points (including the 50 RMP® elective service points). Letters of recommendation from clients and other MPM®s are also required. Members recognized for this achievement on September 27, 2006 at this year’s annual convention in Burlington, Vermont include: Michael Nelson, MPM® Michael Francis, MPM® - Rollingwood Management, Inc., Austin, TX Vickie Gaskill, MPM® - Bell Anderson & Associates, Kent, WA Brenda Gerdes, MPM® - Management Specialists, Inc., Port St. Lucie, FL Thomas Guyer, MPM® - T.J. Guyer, Inc., Chahalis, WA Ronald Hammond, MPM® - Hammond & Hammond, Inc., Chatsworth, CA Cheryl Jaeger, MPM® - Windermere Property Management, Oak Harbor, WA Michael Nelson, MPM® - Excalibur Group, LLC, Lawrenceville, GA Lois Severson, MPM® - Classic Property Management, Inc., Gladstone, MO Fred Thompson, MPM® - RE/MAX 200 Realty, Winter Park, FL Lois Severson, MPM® Ronald Hammond, MPM® Brenda Gerdes, MPM® MIchael Francis, MPM® December 2006 Residential Resource | 19 2006 Convention Snapshots President Rose Thomas, MPM® and husband Ed Thomas Speaker Steve Oniki The Networking Lunch President Rose Thomas, MPM® takes a moment with the OMG staff Past President Marc Banner, MPM® and James Emory Tungsvik, MPM® Peter Meer, MPM® and Past President Melissa Prandi, MPM® President Rose Thomas, MPM® and Past President Marc Banner, MPM® with a few of our Australian International members Instructor Suzanne Cameron, MPM® teaching one of the many designation classes Welcome to all of the first-time attendees! 20 | December 2006 Residential Resource Past President Mark Kreditor, MPM® running the 50/50 Raffle Speaker/Singer Ladonna Gatlin after her phenomenal performance Greg Eppler-Wood accepts the 50/50 Raffle proceeds for Habitat for Humanity Past President Andrea Caldwell, MPM® The NARPM booth is proudly displayed at the Trade Show Silver Sponsor and Affiliate member RentalHouses.com NARPM Partner and Affiliate member RentClicks NARPM’s new education and certification trade show booth makes its debut Bronze Sponsor and Affiliate member Rent2Buy America President Rose Thomas, MPM® and Dave Borden of RentClicks cutting the ribbon for the grand opening of the Trade Show Affiliate member Property Boss Solutions Past President Marc Banner, MPM® presents “Mike the Microwave” replacement to Audrey Cooper, MPM® December 2006 Residential Resource | 21 National Association of Residential Property Managers 2006 Annual Committee Reports AFFILIATE COMMITTEE We have grown our affiliate membership to just over 100 current members as of the writing of this report. The trade show did not sell as many booths as we had hoped. Several of the affiliates made the remark that “getting there” was too troublesome. We did significantly raise the price of the booths this year but no one mentioned that as a reason for not attending. There were 12 booths sold in addition to the sponsorship booths. This year we sold all of the platinum, gold, and silver sponsorships, and two of the three bronze sponsorships for total gross revenue from the sponsorships alone of almost $50,000. Selling the partner sponsorship was not a problem. There are several affiliates who would be interested in having the recognition of being the national partner sponsor if RentClicks does not want to invest the money at any time. Of course, each year the previous year’s partner gets first right of refusal for the following year. All-in-all we are working toward a more symbiotic relationship between the members and the affiliate members. Developing that relationship is where everyone will benefit and the growth and success of all will be exponential. Kandy Meehan, RMP® 2006 Affiliate Committee Chair CERTIFICATION COMMITTEE The focus of this year was to work closely with NARPM Headquarters/OMG in the training of their staff in the administration of the NARPM certification programs. We completed a full review of certification forms, procedures, and policies as each one was implemented so that OMG would have the current versions for use. This training will be instrumental so that future certification leaders can spend more time in promoting certification, working with the committee, and not have so much of the burden of administering the program. The Certification Board of Recognition has now been replaced with a full-size, multi-panel, trade show booth that will promote Certification/Education at state, regional, and national events. There is also a project underway that will make the booth and meeting materials available to chapters who wish to host a local presentation to promote the benefits of a NARPM designation. 22 | December 2006 Residential Resource We also added a new CRMC® lapel pin (similar to the RMP® and MPM® pins) that will be given to past and future CRMC® designees to wear and promote their achievement. There were 13 new RMP® candidates, 5 new MPM® candidates, and 2 new CRMC® candidates this year and approximately 20 candidates were designated at the convention ceremony in Vermont. As we continue marketing the programs at the chapter level, we anticipate even greater numbers taking advantage of the opportunity for designation in the coming year. Greg A. Fedro, MPM® 2006 Certification Committee Chair EDUCATION COMMITTEE The Board has signed a contract with America’s Best Real Estate Education, to provide distance learning for all of our designation courses. We had hoped to have this completed by the first of the year. However, it is taking much longer than anticipated to convert the classroom material to the computer teaching system. All nine designation classes are at some point of development. The completion date for this project is not set at this time. The Certified Support Specialist (CSSsm) program, adopted by the Board earlier this year, is well under way to completion. There will be four courses available for this designation program. We hope to have all four of the courses available online by January 1, 2007. With the increasing demand for physical classes in many different parts of the country, the Board has approved a number of new national instructors. This will help reduce the cost of presenting the courses, as we will have more instructors through out the country. The committee continues to work on improving the Speakers Bureau. This program allows local chapters to bring in nationally recognized NARPM members for non-designation classes and seminars. Peter Meer, MPM® 2006 Education Committee Chair “We have received more tasks from the Board of Directors and are excited about the future of NARPM.” EDITORIAL COMMITTEE The Editorial Committee is proud to recognize the following accomplishments in 2006: • • • • • Published 11 issues of the Residential Resource with timely and informative material ensuring it is truly a resource for residential property managers. Increased the number of articles written by NARPM members and affiliates. Completed the planned evolution of the Resource to a full color publication, as well as improving the size and format. Gathered a copy of each Resource issue published, had them bound for archive files, and scanned to PDF files which have been uploaded to www.narpm.org . The Residential Resource won the 2006 Communicator Award of Distinction for Print Media. MEMBERSHIP COMMITTEE The Membership Committee is pleased to announce that as of August 31, 2006, there were 519 new professional and support staff members who joined NARPM this year. We are also pleased to report that 84% of members retained their membership in 2006. We are currently working with local volunteers to establish two new chapters. Significant accomplishments this year included: • • Creating chapter web sites that will have creative and functional tools to help disseminate information to chapters, market chapters, and provide easy to use, convenient tools to make chapter administration easier. Developing a chapter certification tool to ensure that chapters meet consistent standards of operation and are appropriately and legally organized. Instituting chapter leadership training tools presented at the Leadership Symposium in January. Awarded 19 Chapter Excellence awards to outstanding chapters. Disbursing $5,000 in grants to chapters (and there are still funds available for chapters for the remainder of 2006) for educational programs at the local level. The accomplishments of this committee provide benefit to the membership with professional, timely, and industry-specific expertise to support and strengthen their careers; convey information and benefits to the members; allow members to “Spread the Knowledge” and their learning experiences; and enhances NARPM’s image to its members, prospective members, peer organizations, and the public. • Betty Fletcher, MPM® 2006 Editorial Committee Chair The Membership Committee would welcome any volunteer assistance. We have many tasks that require a small commitment or a larger role in the leadership of our fine organization. Contact Susan Albern (susan@RMPM.com) to be a part of the team. LONG RANGE PLANNING COMMITTEE The Long Range Committee has been utilized by the Board of Directors as a source of ideas for molding the future of NARPM. Some of the topics discussed for 2006 included: • • • • • • • Revamping of districts Board of Directors structure Officers of NARPM Chapter structure Dues for the future State and regional chapters Leadership meeting structure The Committee plans to meet again in 2006 to further think through these and other current issues as we head to 2007 and 2008. We have received more tasks from the Board of Directors and are excited about the future of NARPM. Chris Hermanski, MPM® 2006 Long Range Planning Committee Chair • • Susan Albern, MPM® 2006 Membership Committee Chair PROFESSIONAL STANDARDS COMMITTEE The Professional Standards Committee is a standing committee within NARPM activated on a case-by-case basis. This past year our committee reviewed and updated specific policies and procedures with which to handle complaints. We also updated the jurisdiction NARPM has when a member is found to be in violation of our code of ethics and professional standards. Complaints that were called into Headquarters were referred to the committee chair and no action has been taken so far this year. Mark Kreditor, MPM® 2006 Professional Standards Committee Chair December 2006 Residential Resource | 23 Property Managers Learn From Each Other at the Convention Networking Lunch by Susan Albern, MPM® & Melissa Prandi, MPM® N ARPM’s mission is to support the professional and ethical practices of rental home management through networking, education, and certification. The networking lunch at the 18th Annual Convention and Trade Show in Burlington, VT, led by Susan Albern, MPM® and Melissa Prandi, MPM®, certainly followed our mission statement closely. Close to 100 first-time attendees participated in this session filled with great ideas and experienced the “NARPM way of sharing.” Over 300 NARPM professional property managers and national affiliates gathered together over lunch to exchange some of their best ideas and new profit centers for their business. There was a question for each table. Members at each table discussed the question and then a first-time attendee shared the notes with everyone in the room so that all could learn from each other. Here is a sampling of the ideas shared: • • • • • • • • • • • • • • • • • Do not let the bookkeeper reconcile the books if you want to avoid embezzlement. Control growth based on current manpower. Decide how large you really want to be and adjust your portfolio accordingly. Have a policy and procedures manual in place to enhance training of new employees. Cell phones that connect to e-mail make business more efficient. Online rent payments save time and collection effort. Implement an administrative fee to tenants or a move-out fee for inspections. Charge owners for advertising and for the time it takes to survey their properties. If you have a question, call one of your NARPM colleagues. Put owner statements online with passwords rather than mail. Never stop laughing at what we experience every day. Install an alarm in your office to prevent identity theft. Shred documents and provide video surveillance. Password protect your software and lock your filing cabinets. Spend time determining your priorities to create a balance in your life. Fine tune your company and have employees you can count on. Put a map in every property file so you and/or your staff do not get lost. You know you are successful when clients smile, you have a profitable business, and there is still time for life. 24 | December 2006 Residential Resource • Success is being able to go to the annual convention without feeling guilty about leaving your business. A full text of the ideas shared at the networking lunch is available on the NARPM website at www.narpm.org. If you missed the convention, we are sorry that you were unable to attend. It was a spectacular event and a phenomenal energy force that should not have been missed! When we talked to some of our first-time attendees, they all agreed that it was worth the time and expense and that they came away with valuable information and tips to make their business better. Do not miss out next year! Make the 2007 Annual Convention in Scottsdale, Arizona YOUR first NARPM convention. You will not be disappointed. ”The conference exceeded every expectation we had and we felt each class and workshop was powerful. Wow, are we glad we went!” – Trudy and Mick Hoff, Florida “We have arrived back home excited and ready to hit the ground running with our new property management venture! We spoke to so many people who gave us wonderful advice and offered to help in any way they could. Our biggest problem now is processing all this new information and getting our systems in place.” – Karen Bellavance, Rhode Island “I did have a great time and I feel that this is one of the best organizations that I have ever joined in my 20 years of real estate.” – Alicia Brim, Tennessee “I really enjoyed the experience and the only regret that I have is that it was my first one and that I have missed previous ones.“ – Dave Hendershot, Tennessee “I cannot express in words how great it felt for a new member and first-time attendee to be embraced like I was on the very first night of the convention. I feel truly blessed to be a part of this outstanding organization and in four days I honestly believe I have made several friends for life. NARPM is so much more than just a business organization.” – P.J. Chapman, Idaho NARPM is an opportunity. Make the most of your membership by participating in the annual convention and in your local chapter where we all work to “Spread the Knowledge!” Get the Jump on 2007! You Make the Ethics Call by Rick Ebert, MPM® Case Seven ? Property Manager A manages a country home that is vacant and available for rent. Prospect B responded to Property Manager A’s newspaper ad that read in part, “...charming, well-kept modern home, about 20 miles from city.” Prospect B files an ethics complaint stating the ad was very misleading, as the home is over 35 miles from the city, is 40 years old, has broken windows, and needs repairs. See and be seen in one of NARPM’s many publications, including the Residential Resource and the 2007 Annual Membership Directory. Contact Headquarters today at 800-7823452 or by e-mail publications@narpm.org. Property Manager A responds that the price was set right for the condition of the home and that he was only looking out for the owner’s best interests by using some creative writing to bring interest to the property. Property Manager A went on to state that, with just a little effort, the home could be brought up to acceptable standards and the condition was comparable to other vacant country properties in the area. Ask Yourself How do these kinds of comments and actions reflect upon our industry? What would you do differently, if anything? Would the property manager’s actions and comments be an ethics violation? You Made the Call ? VE SH NO R IPP W SI I O NG N 7. 2 Such advertising is misleading and would be a violation of Article I, Duty to Protect the Public. As set forth in the Standards of Professionalism, “The Property Manager shall endeavor to eliminate... any practices which could...bring discredit to the profession.” Misleading advertising is also addressed in the Standards of Professionalism, under Duty to Tenants, where it states that “The Property Manager shall avoid exaggeration, misrepresentation, misinformation...relating to the advertising...of a property.” ______________________________________________________ Rick Ebert, MPM® is owner-manager of Austin Landmark Property Services, Inc. CRMC® in Austin, Texas. Rick is a founding member of NARPM. 6 December 2006 Residential Resource | 25 Attention NARPM Affiliates! As 2006 comes to a close, it can only mean one thing. All advertising contracts for the Residential Resource expire with this issue! It is time to reserve your spots for 2007 now! ce RESIDENTIALResour ASSOCIATION OF OF THE NATIONAL Y NEWS MAGAZINE THE OFFICIAL MONTHL 20 Sponsorship 07 Opportunitie s TY MANAGERS RESIDENTIAL PROPER d ancape r Wondonterllands Winte t view of the Verm a quie December 2006 Did You Know? The Residential Resource is now distributed to over 2,000 property managers and real estate professionals across the United States and other countries around the world. This means your advertised message is targeted to one of the highest concentrations of property management professionals. 2NPC?BRFC*LMUJCBEC tion Convene! Issu This issue featurrtses... ittee Repo 2006 Annual Comm n Overview A “Big Tex” Conventio NARPM Pencil Out? ments t in for Management Agree Does Your Investmen , and Profitability Focus shots, and more! Greater Efficiency, ers, Designees, Snap Winn Convention Award National Ass ociation of Residentia l Property Ma nagers AND CERTIFICA 1 e | TION EDUCATIO tialN,Resourc NETWORKING, Residen ETHICAL PROFESSIONAL AND SUPPORTING THE And, in 2006, the Residential Resource won The Communicator Award of Distinction for Print Media, an international award competition recognizing excellence in the communications field. Sign Up Now! Contact Headquarters at 800-782-3452 or by e-mail at publications@narpm.org and reserve your spaces now. Your competitors won’t wait and neither should you! 26 | December 2006 Residential Resource THROUGH HOME MANAGEMENTDecember PRACTICES OF RENTAL 2006 2006 MEMBERSHIP DIRECTORY National Association of Residential Property Managers 184 Business Park Drive, Suite 200-P • Virginia Beach, VA 23462 Phone: 800-782-3452 • Fax: 866-466-2776 Website: www.narpm.org 2006 NARPM Membership Directory | 1 Other advertising opportunities are available, including the 2007 Annual Membership Directory! Maintenance 101 by Sally Goss, RMP® Many of our tenants will have Christmas trees up for the holiday season without realizing all of the Christmas tree-related hazards, such as fires caused by faulty Christmas lights or an overload of power points. There are a number of precautions landlords can take to prevent accidents this Christmas. Advise your tenants to check their Christmas lights for any damage to the plug or wires, and tell them to discard them if they are old and frayed. The location of the tree also needs consideration as it should not block exit paths or doorways. If lights are being used to decorate a real tree, keep the wires well away from the water the tree may be sitting in. Use Christ- mas lights and other electrical equipment only inside, unless specifically marked for outdoor use. Above all, do not let young children use Christmas lights or other electrical equipment. Bulbs should be tightened in the sockets and broken or burned out bulbs replaced with new ones of the same wattage before the lights are turned on. It is also important not to overload electrical circuits with too many plugs as this poses a serious fire risk. To avoid fire hazards never use candles or open flame decorations on trees. One of the most critical things we can tell tenants (and remember ourselves) is to never leave Christmas lights on when no one is home or when everyone has gone to bed. I can remember being awakened at 2 a.m. on a Christmas morning several years back because of a fire in a rental unit. The tenants had left town to visit family and forgot to unplug the tree. The unit was totally gutted and I spent several hours on Christmas Day dealing with the aftermath. Christmas brings not only joy and happiness, but also a number of dangers. Keeping a close eye on our rental properties will ensure a peaceful and happy holiday. ____________________________________ Sally Goss, RMP® is the owner and principle broker of Goss Management and Realty in Little Rock, Arkansas. She is a member of the National Association of Women Business Owners (NAWBO), an active member and past president of the Central Arkansas Chapter of NARPM, and currently serves on the national Editorial Committee. December 2006 Residential Resource | 27 Welcome New NARPM Members! Members that joined NARPM from October 1 to October 31, 2006 NEW MEMBERS Elise Adelman Homevest Realty 1300 E Michigan Street Orlando, FL 32806 407-897-5400 Jason Bell Bell Estates, LLC 1725 W Central Road Emmett, ID 83617 208-794-4358 Ryan Bozeman Homevest Realty 1300 E Michigan Orlando, FL 32806 407-897-5400 Olga Caalim All/Pros Realty, Inc. 1709 Ruby Circle Virginia Beach, VA 23456-1326 757-467-9555 Felorina Carolino All/Pros Realty 3608 Shipley Court Virginia Beach, VA 23456 757-467-9555 Sterling Clouse Brewer-Caldwell Property Mgmt. 3303 E Baseline Road Phoenix, AZ 85234 480-834-9200 Christine Francis Ashford Management Services 1819 E Morten Ave., #280 Phoenix, AZ 85020 602-863-4474 G.F. Kempsell Real Estate Advantage, LLC PO Box 7431 Westminister, CO 80021 303-588-4848 Greg Roberts Asset Management & Investments 901 W Belmont Street Boise, ID 83706 208-939-6940 Jorge Gonzalez RE/MAX Allegiance 505 S Independence Blvd., #111 Virginia Beach, VA 23452 757-490-7300 Angel Lopez RE/MAX Realty Resources 890 S Sun Drive Lake Mary, FL 32746 407-333-1010 Pat Robineau Pat Robineau & Associates, RE 900 E Florence Boulevard, #8 Casa Grande, AZ 85222 520-494-0497 Chris Goodman Brewer-Caldwell Property Mgmt. 3303 E Baseline Road Phoenix, AZ 85234 480-834-9200 Adam Mack Brewer-Caldwell Property Mgmt. 3303 E Baseline Road Phoenix, AZ 85234 480-834-9200 Goldie Shahan Walter Williams 6983 103rd Street, #6 Jacksonville, FL 32210 904-777-4526 John Hambrick Home Joy, Inc. 2500 Curry Ford Road, #3 Orlando, FL 32806 407-207-5550 Shellie Marshall Nancy Chandler Associates 4202 Colonial Ave. Norfolk, VA 23508 757-222-6261 Michelle Valentine Genesis Property Management PO Box 5639 Washington, DC 20016 202-248-9147 Cheryl Hollins Ken Crest Services 502 W Germantown Park, #600 Plymouth Meeting, PA 19462 610-825-9360 Sharon Moore Monterey Bay Property Mgmt. 816 Wave Street Monterey, CA 93940 831-658-4006 Logan Walker Logan Walker Team, LLC 5401 N Central Expressway, #225 Dallas, TX 75206 214-818-4109 Windy Johnson Peak Property Management 1226 Stonebridge Drive, Suite B Bozeman, MT 59718 406-585-7776 David Mysak Patriot Properties, Inc. PO Box 2112 Leesburg, VA 20177 703-674-6445 Keith Weaver Wolf & Kline Property Management 110 S 7th Street Akron, PA 17501 717-859-2010 Monica O’Brien Peak Property Management 1226 Stonebridge Drive, Suite B Bozeman, MT 59718 406-585-7776 Kay West Coldwell Banker Residential 3325 66th Street N St Petersburg, FL 33710 727-341-3840 Brenda Obra Equity One 2106 Union Street, 3rd Floor San Francisco, CA 94123 415-441-1200 Beatrice Williams Swami International PO Box 1874 Hawthorne, CA 90250 310-219-1032 Steve Queener TRACOBI 2309 Jacksboro Pike, #1 La Follette, TN 37766 423-562-4941 Eleanor Zupp Century 21 Advantage 6021 Midnight Pass Road Sarasota, FL 34242 941-349-4478 Betty Rhea Realty by Rhea, Inc. PO Box 172677 Arlington, TX 76003-2677 817-784-8351 28 | December 2006 Residential Resource Affiliate Members NEW AFFILIATES Curt Comba Paul Davis Restoration 625 E 70th Ave., #1W Thornton, CO 80229 303-296-8080 Ram Katalan Northstar Moving Corporation 9120 Moson Ave. Chatsworth, CA 91311 800-275-7767 Matt Teichmann My New Place 425 Bush St., #200 San Francisco, CA 94108 415-348-2009 NEW SUPPORT STAFF Narissa Adharsingh Classic 1 Realty 4515 Curry Ford Road Orlando, FL 32812 407-281-1490 Elizabeth Bigham Bigham & Associates 12019 Trotwood Drive Austin, TX 78753 512-339-8112 Sarah Joki Chapman Properties 4619 W Emerald, #101 Boise, ID 83706 208-336-5111 Listed by Service BUSINESS PRODUCTS AND SERVICES ACH Direct, Inc. Alliance Property Services American Blinds & Draperies Appliance Warehouse of America Austin Landmark Properties Black Ink Insurance Services, Inc. Careerlook, Inc. Centex House Leveling Coastal Residential Corp. Company Gear DIY Real Estate Solutions Eli Research FARPM First Horizon Home Loans Florida Spirit Real Estate Services HRA Solutions Ian H. Graham Insurance Kiley J. Brenneman Agency Paychex, Inc. PayClix.com Paylease, Inc. Peachtree Business Products Professional Office Services of ID Rekey.com Locksmith Services RE Manuals/Landlord Source Residency Guide Roper Lock Box, LLC Runzheimer International, Ltd. Southwest Recovery Services Starker Services, Inc. Sylvan Electronics, Inc. The Real Estate Board Two Men and a Truck Unibind 2006 Designation Candidates RMP® CANDIDACY Michael Anderson Susan Bielser Tammy Billington Patrick Chapman Barney Christiansen Pamela Crosslin Michael Ebert Pamela Foster Ruby Gonzalez Christine Goodin Jayci Grana Jay Hartley Michael Hoff Trudy Hoff Marti Hutchison Elizabeth Loop Barbara Mayo INTERNET TOOLS AND MARKETING 1SourceRents.com All Property Management AudioVu.com HomeRentalAds.com HomeRentals.net HotPads.com Info on the Web Innercircuit, Inc. InteloQuence MetroLeases.com Move, the new RENTNET PointWide Solutions Property Bridge, LLC Red Door Christian Investments Rent Marketer Rent One Online Rent.com Rent2Buy America, LLC RentalHomesPlus RentalHouses.com RentalSource.com RentBlurb.com RentClicks Socrates Media, LLC StudentRent LEGAL SERVICES Law Offices of Davis, Rothwell, Mullin, Earle & Xóchihua, PC Law Offices of Heist, Weisse & Lucrezi MAINTENANCE All Animal and Bat Control American Mold Institute Blusky Restoration Contractors Christian Nissen Landscaping Citrusolution Carpet Cleaning Clements & Clements Services Crime Clean of Texas, Inc. Gutter Love It! Handyman Matters J-Phase Electric, LLC KMH Technologies, Inc. Mr. Electric of Tarrant and Park Pacific Pest Management, Inc. Power Lift Foundation Repair Servpro of Gilbert Sherwin Williams Company Water Damage Solutions REAL ESTATE EDUCATION Americas Best Real Estate Education Auto Pilot Complete SOFTWARE Dick Jonilonis & Associates Escapia, Inc. Intuit Logicbuilt, Inc. PROMAS Landlord Software Property Automation Software Property Boss Solutions, LLC Softalot, LLC Tracker Systems, Inc. Winning Edge Software, Inc. TENANT SCREENING Clear Screening Contemporary Information Corp. Hunter Warfield Interstate Information Services National Tenant Info. Services National Tenant Network Real Screening Reliable Background Screening RentGrow, Inc. ScreeningOne Tenant Plus Corp. TVS Tenant Verification Service United Screening Services Corp. VeriQuest Screening Solutions Brenda Needham Worth Ross Matt Scheel Thais Soler Bart Sturzl Chris Warren MPM® CANDIDACY James Bigham, RMP® Patricia Callahan, RMP® Tony Drost, RMP® Chesley Karr, RMP® Lambert Munz, RMP® Mary Rinaldi, RMP® CRMC® CANDIDACY MacPherson’s Property Mgmt. Tamara Welliver, MPM® December 2006 Residential Resource | 29 NARPM Ambassador Program The Ambassador Program was first designed in 2000 to reward our current members for referring new members to our organization. Who better to spread the word of the benefits of NARPM than its members? To achieve Ambassador status, you must refer five new members in one year. Afterwards, you will receive an award certificate and a $195 NARPM credit that can be used toward your annual dues, upcoming events, education classes, and more! You will also be listed in a special section here, in the Residential Resource, after achieving Ambassador status. You can earn multiple award certificates in a 12-month period, so be sure you continue referring new members even after you have achieved Ambassador status. How Do You Start Referring? October 2006 List • Call NARPM Headquarters at 800-782-3452 to request member application forms. Headquarters, upon request, will mail the application directly to the prospective member but will not fill in the “referred by” line. New Member • The 12-month period to obtain the five new members starts the day the first new membership application is processed by Headquarters. • When Headquarters receives the fifth new membership application, an award certificate will be issued and dated. • A recognition certificate will also be issued, and you, the “Ambassador,” will be recognized in the Residential Resource. Monica O’Brien Taylor Simonton Debra Sullivan G.F. “Geff” Kempsell III Sarah Joki Elizabeth Bigham Jason Bell Shellie Marshall Ryan Bozeman Elise Adelman Adam Mack Sterling Clouse Jorge Gonzalez, Jr. Goldie J. Shahan Narissa Adharsingh Gaby Wolff Angel Lopez Olga Caalim Felorina Carolino Thomas Sedlack Referring Member Windy Johnson Mark Kreditor, MPM® Bruce Vogt Ron Herdt Patrick Chapman James Bigham, RMP® Tony Drost, RMP® Renee Quinn Ryan Bozeman Ryan Bozeman Aaron Dutcher Aaron Dutcher Lee Halyard Wanda Franklin, RMP® Diana Blake Mark Busher Tina Lopez Ralph Stevenson Ralph Stevenson Lynn Sedlack 2006 Ambassadors Susan Albern, MPM® Carrie Appling-Lake Beverly Browning, MPM® Wanda Franklin, RMP® Geri Stephens, RMP® What Would YOU Do... with $195? education classes annual dues convention registration NARPM store 30 | December 2006 Residential Resource RMP®/MPM® Certification Classes Date Location Class Instructor Mar. 21, 2007 Seattle, WA RMP® Applying Technology Ray Scarabosio, MPM® Mar. 21, 2007 Seattle, WA MPM® Operating a Maintenance Company Sylvia Hill, MPM® Mar. 22, 2007 Seattle, WA Ethics Suzanne Cameron, MPM® Apr. 17, 2007 Lakewood, CO RMP® Habitability Standards Darryl Kazen, MPM® Apr. 17, 2007 Lakewood, CO MPM® Personnel Procedures Peter Meer, MPM® Apr. 18, 2007 Lakewood, CO RMP® Applying Technology Betty Fletcher, MPM® Apr. 23, 2007 Monterey, CA MPM® Owner/Client Relations Sylvia Hill, MPM® Apr. 24, 2007 Monterey, CA RMP® Marketing Suzanne Cameron, MPM® Apr. 25, 2007 Monterey, CA Ethics Suzanne Cameron, MPM® Apr. 27, 2007 Monterey, CA RMP® Tenancy Ray Scarabosio, MPM® Interested in Sponsoring Certification Classes? Opportunities are available to chapters that would like to further member education, promote certification, and increase their chapter funds by sponsoring a certification class. However, it takes time to plan a class so give your chapter five to six month’s lead-time if you wish to sponsor one of these events. Find out more by calling Headquarters, at 800/782-3452 or e-mailing info@narpm.org. We can provide you with the details you need to make your certification class a successful venture. To register for classes, complete the registration form below and mail or fax with payment to NARPM Headquarters. For additional information, contact Headquarters at 800/782-3452 or info@narpm.org. (Please print or type) Class Registration Form Name ___________________________________________________________________________________ FEES Company ________________________________________________________________________________ RMP® Classes Member Nonmember Retake RMP®/MPM® Early Registration* Registration* $195 $250 $100 $97.50 $225 $280 $130 $127.50 MPM® Classes Member Nonmember Retake MPM® $395 $450 $300 $197.50 $450 $505 $355 $252.50 Ethics Class Member Nonmember $45 $60 $55 $70 *to receive the early registration price, payment must be postmarked, faxed, or e-mailed 30 days prior to the class. CLASS INFORMATION • On-site registration begins at 8 am. Class hours are 8:30 am-4 pm. • RMP® classes qualify for 6 hours of NARPM certification. • MPM® classes qualify for 12 hours of NARPM certification. • All materials will be given to students on the day of the class. • All attendees are required to make their individual hotel reservations. CANCELLATION POLICY Cancellations must be received in writing. If cancellation notice is received at least 30 days prior to the class, a full refund will be issued less a $25 processing fee. If cancellation notice is received less than 30 days before the class, a 50% refund will be issued. No refunds will be made on the day of the class; however, the registration fee can be applied to a later class with a $25 transfer fee. If NARPM cancels the course because minimum registrations have not been met or for any other reason, then tuition paid will be fully refundable. All courses are subject to cancellation by NARPM. Address __________________________________________________________________________________ City/State/Zip _____________________________________________________________________________ Telephone ______________________________________ Fax _____________________________________ E-mail ___________________________________________________________________________________ List Classes Name of Class Class Date Cost ___________________________________________________________________________ $ ___________ ___________________________________________________________________________ $ ___________ ___________________________________________________________________________ $ ___________ Total $ ___________ Method of Payment I have enclosed a check for $ ___________ Ck/M.O. # ___________ Date ___________ Please charge my credit card in the amount of $ ___________ as follows: Visa MasterCard Discover American Express Card Number _____________________________________________________ Exp. Date ______________ Name of Cardholder _______________________________________________________________________ Billing Address ____________________________________________________________________________ Signature ________________________________________________________________________________ I authorize NARPM to charge my credit card. Two Easy Ways to Register 1. MAIL your form with payment to NARPM, 184 Business Park Drive, Suite 200-P Virginia Beach, VA 23462 2. FAX your form with credit card payment to 866-466-2776. Please do not mail the original. December 2006 Residential Resource | 31 2005 NARPM AFFILIATE OF THE YEAR 2006 OFFICIAL NARPM PARTNER America’s #1 Online Source for Single-Family Rental Homes • Every month, millions search our website–more than any other small-unit rental website in the country. • RentClicks has the highest Web traffic and ranks #1 in page views for the single-family home market. • On average, properties on RentClicks rent in as little as 22 days. • RentClicks has the largest inventory of single-family rental property listings in the industry. Load up to 15 Photos Virtual Tour Detailed Property Descriptions Printable Flyers Maps & Directions Daily E-mail & Telephone Leads • RentClicks is backed by the strength of one of the nation's largest print and online media sources, Consumer Source Inc. 30-Day Money-Back Guarantee No Contracts. No Obligation. Just Visible Results. Advertise With RentClicks Today! 888-501-RENT or WWW.RENTCLICKS.COM 32 | December 2006 Residential Resource © Consumer Source Inc / a PRIMEDIA company
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