Annual Report - Indianhead Community Action Agency Home
Transcription
Annual Report - Indianhead Community Action Agency Home
2013 ANNUAL REPORT INDIANHEAD COMMUNITY ACTION AGENCY opening doors....creating opportunities! It is my pleasure to present Indianhead Community Action Agency, Inc.’s 2013 Annual Report on behalf of the hard work, knowledge, expertise, dedication, and passion exhibited by all who warmly extend a welcoming hand to our fellow community members towards achieving self-sufficiency during challenging times. I am especially thankful to ICAA, Inc.’s Board of Directors during my first year at ICAA, Inc. who have provided steadfast guidance and wisdom in decision making regarding the multiple programs that are increasingly becoming more complex. I am additionally very appreciative of not only the infinite wisdom of each and every one of the staff who work for ICAA, Inc., but for their passion, positive attitude, and dedication to work together to meet the needs of our fellow community members, friends, families, and neighbors in contributing to healthy, engaged, and sustainable communities. ICAA, Inc. Board of Directors, Staff, Volunteers, Donors, and Funders are extremely important in the success of this Agency as we strive to identify innovative approaches through research, program planning, and evaluative approaches while adapting to constant change, and preparing for challenging times. Highlights from this year include phenomenal success of several young individuals from the Fresh Start program, thriving local business entrepreneurs, literacy initiatives, a collaborative transit commission, an adaptable Connections and Food Pantry staff, continuation of youth-related preventive approaches, great representation of Head Start parents, housing resources for stabilization of Veterans and others, highly skilled weatherization staff, and dedicated and caring nurses and caregivers for our elderly, frail, and disabled populations. No doubt this year has been full of change, but with support from our community, board members, staff, friends, volunteers, donors, and funders, ICAA, Inc. is dedicated to doing what we can for the benefit of the communities we serve and we will try to follow Gandhi’s quote to “Be the change that you wish to see in the world.” With deep and sincere appreciation to a fantastic staff, expert board members and phenomenal volunteers….thank you for your hard work, passion, and dedication to helping others. -Pamela Guthman, ICAA, Inc. CEO 2013 TABLE OF CONTENTS 2 COMMUNITY NEEDS ASSESSMENT HEALTHY FAMILIES / HEAD START RC3 / PRC / DVR CROSSROADS / LAV / SKILLS ENHANCEMENT SUSTAINABLE COMMUNITIES / FRESH START PREVENTION / TRANSIT / HOUSING / WEATHERIZATION LOCAL BUSINESSES / BUSINESS DEVELOPMENT CONNECTIONS / HEALTH SERVICES PROGRAM & RESOURCE DEVELOPMENT / SSVF SOCIAL ENTERPRISE FINANCIAL DATA BOARD OF DIRECTORS / INVESTORS & DONORS 04 06 08 10 12 14 16 18 20 22 24 26 MISSION STATEMENT To assist individuals in achieving self-sufficiency by providing the resources, education and services necessary to develop healthy families, sustainable communities and strong local businesses. VISION STATEMENT ICAA is the recognized leader for ending poverty and creating sustainable communities through self-sufficiency in Wisconsin’s rural areas. ROMAGOALS Goal 1: Low-income people become more self-sufficient. Goal 2: The conditions in which low-income people live are improved. Goal 3: Low-income people own a stake in their community. Goal 4: Partnerships among supporters and providers of service to low- income people are achieved. Goal 5: Agencies increase their capacity to achieve results. Goal 6: Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive systems. annual report LETTER FROM CEO 3 2013 NEEDS ASSESSMENT ICAA, Inc. surveyed 335 client and 265 non-client, low-income households at or below 200% of the federal poverty level in our six county service area. In addition, 71 local partners and providers were surveyed. Our board and staff will utilize the needs assessment data, program progress reports and other sources of information to understand the community needs and explore ways to improve or expand existing programs or create new programs to help reduce poverty. 93.7% number of low-income respondents that rated lack of adequate-paying jobs as "serious" or "very serious", being the single most frequent issue cited 92.6% number of community partners that ranked poverty as the biggest issue Other serious or very serious issues rated by survey respondents: $ 2013 - cost of medical insurance - cost of prescription drugs - lack of access to affordable medical care & dental care - alcohol/drug abuse - underage drinking 4 - high credit card debt - need for home repairs and rehabilitation - need for home weatherization - lack of affordable, decent & safe housing - lack of public transportation food insecurity = lack of access to sufficient food for a healthy & active life; worrying about food running out without having money to buy more; cutting back on size of meals or skipping meals. food insecurity contributes to health problems including depression, adult obesity, and overall health problems. in children it has been linked to negative behavior as well as low performance outcomes in school. 87% worried their food would run out before getting money to buy more 76% could not afford to eat balanced meals 27% skipped meals for a day because there wasn't enough money for food LOCAL ECONOMY The local economy suffered from the severe recession that started in 2007, like the rest of the state and nation. During this period, local unemployment rates rose considerably. Recently, however, many economic indicators are beginning to show signs of an economic recovery. Unemployment has been trending downward in the counties in ICAA, Inc.'s service area. Even so, there are many individuals who are working part-time jobs for low wages and need better opportunities to become self-sufficient. Studies show that some have been unemployed for so long that they are no longer counted in the unemployment figures. About 1,337 jobs were lost in the six county area since 2002, a 3.2% decline. The job losses have hurt local communities because of the direct effect on workers and their families, the ripple effect of reduced demand on other businesses, and the fact that many of the lost jobs were well-paying positions that may never be replaced, especially for those without college degrees. annual report Indianhead Community Action Agency (ICAA), Inc. utilizes a planning cycle based on a Results Oriented Management and Accountability (ROMA) framework. All parts of this cycle are guided by the agency's strategic plan which, in turn, is designed by the community needs assessment every three years. 5 Healthy families is a unity of interacting persons whose central purpose is to create and maintain a common culture which promotes the physical, mental, emotional, and social development of each of its members. HEAD START Indianhead Community Action Agency, Inc's Head Start program has ten centers in our six county service area. We provide education, dental health, mental health, nutrition, social services and parent involvement for pre-school children ages 3-5 years old. Total funded enrollment: 362 children Children served in 2013: 428 Families served in 2013: 406 Children who received a dental exam: 96% Children who received a physical exam: 97% Children up-to-date on immunizations: 92% Children served with a diagnosed disability: 70 (16.4%) 2013 Families who received a family services referral: 84% 6 Heather and her family have been a part of Head Start since 2006. Five of her children have attended the program as a way to prepare them for Kindergarten. Heather worked for Head Start as a kitchen aide for two years and was a member of our parent committee in 2012-2014. She is an active member of this committee and was in charge of planning, organizing, and facilitating parent meetings. When her son, Christian, attended Head Start, staff members helped Heather discover that her son had diabetes and helped him with his special medical needs by watching his food intake and administering insulin as needed to maintain his health. Her son, Preston, attended followed by his brother, Storm, whom staff and family worked closely together to support the challenging behaviors that arose from his ADHD. With the encouragement and goal setting process facilitated by her home visitor, Stacy, Heather received her GED last year and was employed full time by the end of 2013. Her twins, Ava and Kayne, are currently enrolled in Head Start and will return for the 2014-2015 school year. Heather and her family's Head Start journey will end after this school term, but their participation will leave a lasting imprint on ICAA, Inc's Head Start program. annual report WHAT IS HEALTHY FAMILIES? The Adams family, at the Medford Head Start Center, where five of the children have attended HEALTHY FAMILIES 7 HEALTHY FAMILIES RUSK COUNTY COMMUNITY CONNECTION Rusk County Community Connection (RC3) serves youth and their families, developmentally disabled adults, and elderly persons who benefit from mentor relationships. Our mission is to create positive opportunities for youth and adults with disabilities. We help participants build confidence, gain leadership, and learn the importance of giving back to the community while teaching them they can make a difference. Number of children & explorers in 2013: 63 Number of children given christmas presents from the miracle tree: 107 DIVISION OF VOCATIONAL REHABILITATION Division of Vocational Rehabilitation serves individuals with disabilities who face a substantial barrier to employment with job preparation, job development, placement services, and on-site job coaching. The Opportunities for Success Award was presented to ICAA, Inc. in October 2013 for our willingness and dedication in providing the support necessary to ensure individuals with disabilities the opportunity to succeed in the workplace. The Transitional Jobs program (started in 2010) closed on June 30, 2013. This program had a total number of 163 participants. Of these, 118 (72%) secured unsubsidized work throughout ICAA, Inc's six county region. This is the highest percentage of all seventeen of Wisconsin's Transitional Jobs contractors. Number of DVR participants placed in 2013: 8 PARENT RESOURCE CENTER 2013 Number of families served: 20+ (40 children) 8 Number of families graduating fromthe program: 7 annual report The Parent Resource Center provides families in Taylor County with education, resources and assistance that is available within the community, such as housing, food, clothing, energy assistance, classes offered through NorthCentral Technical College, budgeting courses at UW Extension and counseling referrals. In 2013, the Parent Resource Center introduced the STEP (Systematic Training to Effective Parenting) program to families participating in parent education. This program teaches parents how to have a positive approach to understanding and raising children. 9 Diane Winkler, DVR Service Provider staff received Opportunities for Success Award in 2013 from WI Department of Workforce Development HEALTHY FAMILIES LEGAL ASSISTANCE FOR VICTIMS Indianhead Community Action Agency Inc.’s Legal Assistance for Victims program provides legal assistance to victims of domestic violence, dating violence, stalking, and/or sexual assault, in a fifteen county region. CROSSROADS LITERACY Crossroads Literacy is a community-based volunteer literacy program committed to helping adults and their families acquire the skills necessary to achieve economic self-sufficiency and function effectively as members of the community. Crossroads Literacy has five "Ask Me for the Health of It" health literacy booths that are currently staffed by retired nurses offering blood pressure checks and answering health-related questions. The "Ask Me for the Wealth of It" financial literacy booth is held at the Connections Store & More in Ladysmith weekly to answer questions about budgeting, credit scores, and how to save money. Total adult literacy tutors in Rusk County: 14 Adult literacy learners served in 2013: 38 2013 Countries represented by literacy learners: 10 (US, Pakistan, Columbia, China, Russia, Guatemala, the Philippines, Mexico, Puerto Rico, Argentina) 10 Counties that offer Crossroads Tutoring: 4 There is a tremendous need for legal representation to victims in all capacities in the counties we represent. Even more so, there is a greater need for education and publication of the services that are provided by this program. Without this program, more women would still be in abusive relationships. This program helps them put an end to their abuse. Clients served in 2013: 213 Clients served since beginning of program: 524 SKILLS ENHANCEMENT The Skills Enhancement program provides funds to assist with education costs (tuition, books & fees), reimbursement for transportation costs when traveling to classes, and assistance with child care costs while attending classes to eligible residents of Burnett, Clark, Rusk, Sawyer, Taylor and Washburn counties. Number of adults enrolled in 2013: 11 Number graduated and employed: 3 annual report Ribbon cutting for the Little Free Children's Library, sponsored by Crossroads Literacy, Toad House, and the Rusk Area Arts Alliance 11 WHAT IS SUSTAINABLE COMMUNITIES? Sustainable Community development strikes a balance between environmental concerns and development objectives while simultaneously enhancing local social relationships. Sustainable communities meet the economic needs of their residents, enhances and protects the environment, and promotes more humane local societies. WISCONSIN FRESH START Wisconsin Fresh Start provides on-site home construction training, work experience, academic instruction and supportive services for out-of-school youth. Enrolled in the program: 29 Enrolled in college: 15.4% Achieved competency in basic skills (at least 9th grade level): 22 Completed HSED's: 70.6% Earned anAmeriCorps scholarship: 73.1% Placed in employment: 41% 2013 Total home construction sites operated: 3 12 Rehab projects on existing homes: 2 Courtney's Story: I have always struggled through school and in my Senior year I ended up pregnant with my son and dropped out of high school. Soon it was time for him to start school and I started questioning myself, "How am I going to push him through school when I failed?". In December 2012, I became a Fresh Start member. I have learned and accomplished so many things while being in this program. Everything down to the basics of mudding, taping, carpet and tile, painting, cabinetry, and setting trusses. All things I am glad to have learned, especially for being a girl, but the greatest of those accomplishments would have been in May 2013 when I received my HSED. Without Fresh Start, I would have never received my HSED or be enrolled in college. Now I can push my child forward and tell him I may have failed at first, but I got a second chance. I think it's a great program to give young-adults a second chance at a great life. *Courtney is currently attending The Salon Professional Academy in Eau Claire, WI where she is studying Cosmetology and was awarded an AmeriCorps scholarship that she earned through this program. annual report Five elements of a sustainable community: 1. Increase local economic diversity 2. Enhance self-reliance 3. Reduce energy use, manage and recycle waste products 4. Careful stewardship of natural resources 5. Ensure social justice Courtney, cutting a client's hair at the Salon Professional Academy in Eau Claire SUSTAINABLE COMMUNITIES 13 SUSTAINABLE COMMUNITIES PREVENTION SERVICES Prevention Services combines the resources of the county for the purpose of addressing and preventing the significant alcohol, drug, and violence problems of our children and youth. In 2013, Prevention Services hosted National Night Out where more than 350 individuals from Rusk County attended, worked with students and officials on athletic codes in Rusk County, provided suicide prevention trainings, advocated for restrictions on liquor licenses issued in Rusk County, completed underage tobacco compliance checks, attended CADCA training in Washington DC, and formed a collaboration with doctors at the Medical College of Wisconsin to increase services for youth with mild substance abuse issues. TRANSPORTATION Transportation Services enhance the local, rural economic growth in many ways as they provide radio dispatch, demand response, doorto-door transportation, and vehicle repair services for Ladysmith and Rusk County residents. Rusk County Transit Commission (RCTC) has been formed by the City of Ladysmith and Rusk County beginning January 2014. Indianhead Community Action Agency, Inc. is a charter member of the commission and will continue to provide administrative and personnel support. 2013 New funding was received for the next two fiscal years through the Wisconsin Department of Administration to continue these programs. ICAA, Inc. also applied for and received a Housing Preservation Grant through USDA to assist in 5 rehabilitation projects. HOME Projects: 10 NSP Homes sold: 1 Homebuyers assisted with home purchases: 4 WEATHERIZATION Indianhead Community Action Agency Inc.'s Weatherization services are provided using the most advanced technologies and testing protocols available in the housing industry. The energy conservation resulting from the efforts of our Weatherization program decreases the cost of energy for families in need while improving the health and safety of their homes. Homes weatherized: 262 Emergency furnace assistance: 271 Number of disabled or elderly individuals helped by the Home Safety Proofing Project in Clark County: 65 Number of pellet stoves installed in the Pilot Stove Program: 25 Average trips per week: 730 Drivers escort trips: 1,114 14 Indianhead Community Action Agency's Housing program works to conserve, rehabilitate, and improve residential property through the HOME Homebuyer and Rehabilitation Program, Neighborhood Stabilization Program, and Rental Housing Development program. Drivers escort miles: 200,000 Percentage of drivers escort trips that were urgent medical treatment needing dialysis: 33% annual report Bus trips: 35,000 HOUSING 15 WHAT IS STRONG LOCAL BUSINESSES? Strong Local Business is an enduring profitable ethical and environmentally responsible community based enterprise providing affordable goods or services with living wage opportunities while exercising positive influence within the community. Indianhead Community Action Agency Inc.'s Business Development program assists low and moderate income entrepreneurs in starting new businesses and provides various business development services to new and existing businesses. The program's primary goal is creation and preservation of jobs within the eleven counties served by the Agency. In 2013, new loans were extended to seven enterpreneurs, such as: Raymond Torres, dba Positive Thinking Affordable Painting; Team Auction and Appraisal; and Alpaca Royale. These three new businesses created seven new jobs and one existing business hired an additional full-time employee. New clients enrolled for business assistance: 18 Business plans started: 17 2013 Business plans completed: 4 16 Owners of 32 alpacas kept on a five acre property outside of Hayward, Matthew & Linsey Carey are a young couple who became interested in wool processing after learning of the demand from other small animal herd owners. From their research they found there was enough of a market for animal fiber processing to enable them to create a worthwhile business enterprise. In addition to acquisition of the specialized and expensive equipment necessary for processing, they also needed to renovate a garage to create a workshop for the processing. Their credit had been damaged due to some major financial setbacks in 2006. During 2006 the Carey's were in the process of adopting a child from Kyrgyzstan and had travelled there to complete the adoption. While they were away, a person unknown stole their identity, drained their financial accounts, and took out loans in the Carey's names, wiping out their financial resources and saddling them with large debts not of their making. In 2008, the Carey's were forced to declare bankruptcy to resolve their financial problems. Unable to obtain financing for the wool processing project because of their financial history, the Carey's were referred to ICAA, Inc.'s Business Development program in April 2013 by another client, Sue Johnston of the Sawyer County Gazette. Based on their solid business plan, their animal husbandry background, professionally maintained facility, and a demonstrated high level of responsibility, the Carey's were approved for an equipment loan to acquire the specialized machinery needed to process animal fibers. annual report BUSINESS DEVELOPMENT The Carey family, with Business Development director Karl Fee at Alpaca Royale. LOCAL BUSINESSES 17 LOCAL BUSINESSES CONNECTIONS STORE & MORE Connections Store & More works wtih families and individuals to better their life skills and help them obtain self-sufficiency. We provide job training through our Skills Enhancement program, help fight hunger with our TEFAP program, and assist with medical needs and funding for emergency housing. Families served in 2013: 21,696* Individuals served in 2013: 48,964* HEALTH SERVICES Indianhead Community Action Agency Inc.'s Health Services programs provide skilled nursing, personal care, and supportive care designed to assist people living in their own homes. Elderly persons wanting help in their homes to remain independent, children with special needs, people with disabilities, or just anyone needing a helping hand can benefit from our services. HOME HEALTH Clients served: 83 Home Healh aide visits: 2,175 Skilled nursing visits: 918 Personal care visits: 68 Pounds of food donated (non USDA): 801,745 HOME SERVICES Pounds of food allocated (USDA): 227,969 Clients served: 1,137 Number of volunteers: 83 Hours of service to clients: 184,252 Active staff employed: 241 Total volunteer hours: 13,993 *per 2013 USDA report In 2013, Health Services continued to implement the use of the Universal Fund Grant. Rapid Response teams were developed in all of our branch locations. Rapid Response referrals can be opened immediately and staffed within a few hours. Advanced technology was purchased, which has reduced the amount of paperwork that needed to be brought into the home, allowing more time to focus on the clients and their needs. 2013 annual report Health Services also created Supportive Home Care Team Lead positions. These employees supervise all of the Supportive Home Care cases. This change enables the nurses to accept more skilled cases like medication management and wound care. 18 19 Taylor County Connections received close to 2,500 items of food from the Medford Area Middle School on December 20th, 2013. PROGRAM & RESOURCE DEVELOPMENT PROGRAM DEVELOPMENT The Program & Resource Development department provides support for all program areas through researching evidencebased and best-practices and securing funding to integrate these strategies and ideas. While securing funding this past year has been more difficult due to sequestration at the federal level and tightened money at the state level, through foundations, nearly $4.5 million was solicited through grant applications. Notable grants that were received this past year include a grant from the Otto Bremer Foundation to support Victim Advocacy and Services in conjunction with the Legal Assistance for Victims Program and to expand the reach of this program into Rusk, Washburn, and Price Counties. A federal grant with the Department of Veterans Supportive Services was received to provide homelessness prevention and other services to veterans and their families. A USDA grant will support technical assistance to small and emerging businesses in an 11 county target market area and additional funding to support "elder proofing" of seniors' homes in Clark County. The goal of the SSVF program is to promote housing stability among very low-income Veteran families who reside in or are transitioning to permanent housing. ICAA, Inc. will provide a range of supportive services to Veterans in the six-county area of Burnett, Clark, Rusk, Sawyer, Taylor and Washburn Counties to help meet these goals. Services include outreach, case management, and temporary financial assistance. Case management services include short-term, focused assistance with the goal of secure housing. Using the "Housing First" model, homeless or imminently homeless Veteran families are assisted in locating and applying for permanent housing. annual report Competent, caring case managers partner with the homeless Veteran family to address their housing barriers. Services may include referrals to community partners for job training or employment, assistance in applying for income support, and assistance in applying for VA programs and services. Temporary financial assistance is available for those with no other resources to rapidly secure housing. Assistance may include rent assistance, security deposits, application fees, and other housing-related expenses. 2013 The Program & Resource Development department was also the liaison for an initiative supported with a Northwest Area Health Education Center grant that involved students in the School of Nursing at the University of Wisconsin, Eau Claire to assist ICAA, Inc. staff with literature reviews focused on topical questions in program areas with the goal of integrating research and evidencebased practice into ICAA, Inc. programs. SUPPORTIVE SERVICES FOR VETERAN FAMILIES 20 21 WHAT IS SOCIAL ENTERPRISE? Social enterprise is "an organization venture that achieves its primary social and environmental mission using business methods". At Indianhead Community Action Agency, Inc. we have formed several social enterprises as a way to offer employment and services to individuals in our region. NORTHERN RENEWABLE ENERGY SYSTEMS, LLC. The mission of NRES is to bring the community alternatives to existing energy usage. This involves many different components, including: LED lighting, pellet heating, and solar water heaters which are displayed and available at the Rusk County Connections Store & More. Pellet stoves sold/installed: 62 Central Boiler outdoor wood boilers sold: 10 2013 Central Boiler outdoor pellet furnaces sold: 2 22 Pounds of pellets sold: 357,800 Northern Renewable Energy Systems, LLC. completed a retrofit of 8 foot LED bulbs at Northern Wisconsin Dairy, a dairy farm near Sheldon, Wisconsin. The farmer is saving significantly on his electric bill and expects to see a 5-6% increase in milk production. Studies at the University of Oklahoma suggest that LED bulbs can enhance milk production. In this study, cows living where the LED bulbs were located produced 6% more milk each day than cows living where fluorescent lights were located, delivering an extra half gallon a day. LED lights have an estimated life span of 50,000 hours, equaling 10 or more years. annual report Northern Renewable Energy Systems, LLC. (NRES) is a dealership for Heatilator/EcoChoice pellet stoves and furnaces, Great Lakes Renewable Energy pellets and Central Boiler outdoor wood boilers. The cows at Northern Wisconsin Dairy in Sheldon produce more milk due to LED bulb installation SOCIAL ENTERPRISE 23 FINANCIAL DATA FY 2013 EXPENSES GET INVOLVED WITH ICAA, INC.! We welcome the support of people, businesses, and public organizations in our communities to help us advance changes in northwest Wisconsin! If you are passionate about creating a stronger, more sustainable future for our communities, please join us! Check out the many ways to get involved: Visit our Website (www.indianheadcaa.org) "Like" us on Facebook! Transportation $1,123,583 Management & General - $1,140,401 Energy & Housing $5,504,286 Other Low-Income Programs - $1,417,585 Fundraising $22,736 Education $3,741,385 Jobs & Business Development - $75,834 TOTAL: 2013 $16,106,673 24 SUPPORT We have many opportunities for volunteer support! Become a Crossroads Literacy tutor....volunteer and/or donate to the Connections Store & More/Food Pantry in your area....get involved in Rusk County Community Connection as a mentor....be a youth and family advocate by being a part of Prevention Services........help us open doors to create opportunities! annual report Health Services $3,384,321 25 BOARD OF DIRECTORS CARSTEN ENDRESEN 1st Vice Chairman BILL VOIGHT 2nd Vice Chairman WAYNE LATO 3rd Vice Chairman KRISTY LECKEL Treasurer SYLVIA OBERLE Secretary Burnett County: EMMETT BYRNE PHILIP J. LINDEMAN Clark County: ALICE BENZSCHAWEL JOE WAICHULIS, JR. MARY FLEMING Rusk County: LORRAINE FLOHR ARIAN KNOPS Sawyer County: CAROL SCHLEETER PEGGY CARLSON MARY JOSLIN 2013 Taylor County: MYRON BROOKS GINA TIMM 26 Washburn County: TIM BRABEC JOHN WILL INVESTORS & DONORS THE ROLE OF THE BOARD The role of Indianhead Community Action Agency's Board of Directors is to define and meet its overall responsibility by governing the Agency in a manner that is consistent with its mission and responsive to client needs. ICAA's board is equally comprised of members of the public, private and elected sectors, and includes people with low incomes. Barron County, Burnett County, Douglas County, Rusk County Corporation for National and Community Service (CNCS) Healthier Wisconsin Partnership Program (HWPP) Northern Wisconsin Area Health Education Center (AHEC) Security Health Small Business Administration Substance Abuse and Mental Health Services Administration (SAMHSA) U.S. Department of Agriculture (USDA) U.S. Department of Health and Human Services U.S. Department of Justice U.S. Department of Labor U.S. Department of Veterans Affairs (VA) Wisconsin Community Action Program Association, Inc. Wisconsin Department of Administration Wisconsin Department of Children and Families Wisconsin Department of Corrections Wisconsin Department of Health Services Wisconsin Department of Public Instruction Wisconsin Department of Transportation Wisconsin Department of Workforce Development Wisconsin Housing and Economic Development Authority Wisconsin National and Community Service Board Private Donors: Anonymous Cresh Ministry Health Xcel Energy Walmart Investing Early Target WI Literacy City of Ladysmith Employees Harvest of Talents Knights of Columbus Fidelity Charitable Gift WI Women’s Health Foundation Word of Encouragement Ministries Our Savior Lutheran Church United Way of Taylor County Mary Alphonse Bradley Fund Hope Lutheran Ladysmith Lions Rusk Riders Manpower Adult Education and Family Literacy ELCA Walking in Grace Women of the NW ELCA Synod Ann Marie Foundation Center for Research in Emotional & Social Health Heritage Credit Union Federal Home Loan Bank of Chicago Otto Bremer Foundation ICAA would like to thank all supporters of our mission of providing the resources, education and services necessary to develop healthy families, sustainable communities and strong local businesses. annual report ELDON SKOGEN Chairman 27 INDIANHEAD COMMUNITY ACTION AGENCY, INC. OPENING DOORS. CREATING OPPORTUNITIES. ICAA, INC. CORPORATE OFFICE 1000 College Avenue West, P.O. Box 40 Ladysmith, WI 54848 Tel: 715-532-ICAA • Fax: 715-532-7808 www.indianheadcaa.org "Like" us on Facebook! working to help create self-sufficiency!