full service company - Greater Nashville Apartment Association

full service company - Greater Nashville Apartment Association

. . . a t u r n ke y co m p a n y t h a t
can f i t al l o f your p ro p e rty n e e d s .
F U L L S E R V I C E CO M PA N Y
R es tor a ti on Company
C A R P E T C L EAN IN G
•
•
•
•
•
•
Fi re
Wa te r
Wi n d
S mo ke D a ma g e
Mo l d Re me d i a t i o n
B i o - H a za rd Wa s t e
C l e a n u p / D i s p o s al
H O U S E C LEAN IN G
a s w e l l a s a Tu r n K e y S er vi c e
fo r y o u r e ve r yday needs.
3283 FRANKLIN LIMESTONE ROAD
NASHVILLE, TN 37217
(615) 360-0079 PH
PA I N T/D RY WAL L
in this issue
features
5
Feature Article
6
It’s the Law
9
Lease Appeal
10
october 2011
Toolbox
association news
2011 Board
of Directors
President
Burleta DeRoush, ARM
President-Elect
Michele Cathey
Vice President
Shelley James, CAM
Secretary/Treasurer
Tammy Lee
Managers Representative
Zac Ward
Associates Representative
Jimmy King
Maintenance Representative
Rusty Guilliams, CAMT II, CPO
Management Directors
Rebecca Britt
Diane Cathey, CPM, ARM
Pat Clark, MDHA
Jo Anne Corbitt, CPM
Ashley Dixon
Diana English, CAM, ARM
Stacy Garcia, CAM
Brook Keen, HCCP
Alberto Suastegui, CAM, NALP
Lisa Swick, CAPS
Tammy Williams, ARM
11
Learning Center
12
Now Featuring
13
Awards & Installation Banquet
16
Calendar
17
New Members
19
Go Getters
20
Managers News
22
Associates News
Education & Government Affairs
Brittany Crumby
24
Maintenance News
Finance
Laurie Laguna
26
Moments with May
Associates Directors
Jack Abernathy, CAS
Jill Carpenter, CAS
Scott Cathey
Mike Mooney
Dwayne Rawls, CAS
Executive Director
Diane Carter
Statistics
Connie Morris
Administrative
Giovanna Suastegui
Legal Advisor
Wes Hall
about the cover
CLK Multi-Family
Management
Chem-Scape Pest Control
& American Services, LLC
Back Cover Sponsor:
Wheeler, Inc.
Photo compliments of
Horace Wilkinson,
Class Action
MDHA
Pat Clark
Active Past Presidents
Mary Bradley - 2007
Brad Cather, CPM, HCCP, SHCM - 2008
Kirby Davis - 2002
Jackson Downey - 1984
Andy Gass, ARM - 1997
Barbara Haynes - 2000
Linda Mason, ARM - 2010
Harold Morris, CPM - 1990
Nancy Morris, ARM - 1996
Linda Page, CPM - 1998, 2005
Ellen Parker - 2004
Judy Rose, CPM - 2006
Chari Satterfield, CAPS, CAM, 2009
Rita Wilkinson. CPM, ARM - 2003
Joyce Wolfe, ARM - 1995
4
feature
by Stephanie Burns, CAM, NALP, The Grove Richland
C
A Change for the Better:
Steps for a Successful Transformation
hange is constant—but necessary. And
while the strategies and objectives for change
initiatives may vary from one company to another,
all organizations face the same challenges in trying
to manage change. Given the competitive and fastpaced environment of the multifamily industry, it is so
imperative that we as leaders master the management
skills necessary to be able to react quickly as business
demands shift.
One of the best quotes I have ever heard regarding
change came from the former chairman of General
Electric, Jack Welch, who said, “Change before you
have to.” But as a leader, how do you successfully
embrace change for the better? Here are some steps
that can help you effectively transform your company
or property:
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Turf Management
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5 1 5 TA N K S L E Y AV E N U E
N A S H V I L L E, T N 3 7 2 1 1
Believe in change. To be a successful leader you
must be a visionary that sees the big picture and
understands how crucial it is for your business that
you have the ability to adapt.
Make the case for change. When a change
initiative is introduced, it is very common to be faced
with resistance from your employees. It is human
nature to fear the unknown and to question how
something will impact you personally. This is why
you as a leader must have the skills to articulate
your vision to your team so that it inspires them and
creates a sense of urgency.
Win the hearts and minds of your employees.
Leading people to change is probably the most
difficult part of starting a change initiative. Without
“buy-in” from your employees, even the most carefully
thought-out plans are doomed to fail. So how do you
win them over? Employee engagement. Openly ask
for their ideas and input. Ask those who contribute
to research and take their ideas forward. This will
give your team a stake in the initiative and a sense of
ownership.
Utilize diverse styles of leadership and
communication. Your team consists of unique
individuals who bring to the table their own
interests, motivations and beliefs. So when you try
to incorporate any change initiative you are going to
get different reactions. Some people want to be told
what to do, some people want to take part in shaping
the change themselves, and some people simply want
to debate and argue the point. If you understand
going into this process that a universal, one-sizefits-all approach won’t work, you can avoid a possible
failure.
Develop a road map for change. A plan is an
essential part of maintaining the support of your team
because people like to know where they are going.
Having clearly defined milestones also allows you to
be able to celebrate your team’s success. You should
also create methods for receiving feedback, such as
employee surveys that can be used at various times
throughout the process so you can make adjustments
if necessary. l
5
it’s the law
by Angelita Fisher, King & Ballow
F
Restricting Children to Bottom Floor
Results in $60,000 Settlement
ederal and State fair housing laws make it unlawful
to discriminate against a resident or potential resident
because of, among other things, familial status. This
means you cannot refuse to rent to someone because
they are pregnant or have children.
The recent number of fair housing complaints
involving this type of discrimination is high. At the
time of the drafting of this article, just in the year
2011, there have been 19 fair housing Charges filed by
the Department of Housing and Urban Development
(HUD). Of those 19 Charges, 11 involve a familial
status issue.
In a recent familial status case, the United States
Department of Justice (DOJ) settled a claim of familial
status discrimination for $60,000. The case involved an
Ohio apartment complex which had only 26 units. A
6
female applicant with two minor children—ten months
old and four years old—responded to a newspaper
advertisement listing a two-bedroom unit available
to rent. The manager asked the applicant if she had
children and how old they were. When the applicant
told the manager she had a ten-month-old and a fouryear-old, the manager told the applicant they did not
rent to people with small children.
The applicant contacted the Fair Housing Advocates
Association (FHAA) which is an Ohio non-profit
corporation that helps residents and potential residents
who believe they have been discriminated against in
violation of fair housing laws. The FHAA conducted
testing to determine whether the property manager
discriminated against potential renters based on familial
status.
During the first test, a tester posing as a man, with
children ages six and eight, spoke to the manager about
renting an apartment. The manager told the tester that
a parent with children of those ages was an acceptable
tenant, but that she would not rent to persons with
younger children because she felt the property was not
“conducive” for them due to the design of the building.
During a second test, the manager made improper
comments to the tester who was posing as a father of
children ages two and three. Among other comments,
the manager said that children would be a “problem”
and that she had “no young children” living at the
property. The manager also stated she could not show
him the property.
During a third test, the manager made improper
comments to a tester posing as a father of children ages
ten months and two years. She told the tester that she
could not show him the available apartment because it
was not “conducive” to children under 12, based on open
walkways with wrought iron railings.
A Complaint was filed with HUD. During HUD’s
investigation, the manager acknowledged that it was
their practice not to rent units above the ground level
to families with young children. The manager also
admitted she always communicated safety concerns
about the building to parents of young children, and
after these conversations the potential residents often
changed their minds about renting. The manager also
admitted she had refused to rent an above-ground
apartment to a woman with a five-year-old child and
forced the woman to wait until a ground-floor unit
became available.
HUD believed fair housing laws had been violated
and the DOJ filed a lawsuit against the apartment
complex claiming it discriminated against families with
children. The case was settled without going to trial.
As part of the settlement, the apartment complex
was required to pay $60,000. Out of the $60,000,
the applicant and her children received $33,350, and
the housing advocate agency received $16,650. The
remaining $10,000 was a civil penalty, which was paid
to the DOJ.
In the settlement, the apartment complex agreed to
notify the public of their non-discriminatory policies
by displaying a fair housing poster and including the
words “Equal Housing Opportunity” or the fair housing
logo in any advertisement. The apartment complex also
agreed to train the manager and current employees with
a specific emphasis on discrimination on the basis of
familial status.
In sum, fair housing complaints are expensive.
Training managers and employees to avoid familial
status problems is money and time well spent. l
CONSTRUCTION
AND
REPAIR SERVICE, INC.
Locally Owned and Operated Since 1990
Commercial • Industrial • Residential
Free inspection, consultation and recommendation
w w w. r e l i a b l e r o o f i n g . n e t
Nashville: 615-333-3653
Fax: 615-333-6245
Murfreesboro: 615-895-7042
399 Haywood Lane
Nashville, TN 37211
Eddie M. Patterson, Owner
7
legal seminar
Tammy Williams, Hartmann Plantation; Burleta DeRoush,
Stewart’s Ferry; Abby Wittenmeier, South Wind;
Legal Seminar Attendees
Keenan Humphrey,
Hickory Creek;
Harley Leftwich,
Amalie Pointe
Staci Keyes & Nicole Indra, Willow Pointe; Samilla
Hannah, Villages of Gallatin
Sundae Caudle,
Gazebo; Susan
Reinoso-Silva,
Terrace Hill
Wesley Hall & Eric Sitler, Law Office of Hall & Sitler
Wesley Hall, Law Office of Hall & Sitler
8
lease appeal
by Sundae Caudle, Gazebo
C
Keeping Up With Change
hange can be overwhelming and stressful on
our communities at times, and with the accelerating
rate of change in businesses today with technology
and social media, it may feel like we will never be
able to keep up and be successful at the same time.
It can also be expensive and time consuming, as well
as having resistance to the change from our valuable
team members and residents.
In order to be more open to the idea of change,
embracing it, being excited about it, and even
keeping up with it, then you need to understand what
change is, why it is necessary and know how to plan,
implement, and communicate the change!
What is change?
We need to understand what it is in order to be
successful at it. The definition of change is, “the
process of becoming different.” The key word here is
“process.” This process, when thought through, will
require the appropriate timing and planning in order
to complete the process.
Your success in life
isn’t based on ability
to simply change. It is
based on your ability to
change faster than your
competition, customers,
and business.
Why is change
necessary?
Some of the most
important reasons are:
to stay competitive,
to keep us growing,
–mark sanborn
to keep us moving, to
keep us interested, to
increase the bottom line, and because our customers
demand it!
Plan for the Change
You do not want to overwhelm your staff and your
residents by having too many changes at once. Every
Change is the law of life
and those who look only
to the past or present are
certain to miss the future.
change needs
to have its own
individual plan.
–john f. kennedy
And most likely
there are constant
multiple changes that need to take place at the same
time. So prioritizing is the first thing. Once you
have prioritized, then you decide when to implement
the change. It’s okay to overlap smaller changes, but
the ones that have a longer process may need to take
place in the slower months. If there are expensive
changes that need to be made, then make sure you are
forecasting and budgeting those changes so that they
are still current once you are ready to start the change
at your community.
Selling the Change
Before you think about introducing the change
to your customers, you need to have your team on
board first. So don’t forget the “employee buy in!”
The team needs to have a good understanding of the
benefits and value of the change for them, as well as
for your residents.
Communication and Follow-up
Once you announce and start your change, don’t
think the change is complete. You will need to have
planned a continuous cycle of communications,
follow-up and feedback on the change for any
potential modifications.
By understanding that change is a process of
becoming something new, which requires allocated
time, a plan, a team ready to reinforce the change,
continued follow-up and feedback, now you will be
able to positively keep up with change. l
9
toolbox
by Ashley Dixon, Brandywine
Y
The Power of Change:
The New Role of the Service Team
ou are not just a maintenance man anymore.
Considering the upswing in occupancy and the demand
for better customer service, the maintenance team
should begin to take on a new role and not just be the
“fix it” people anymore. Your maintenance team is now
your “Customer Service Team” too. Believe it or not,
your maintenance team has the most interaction with
your residents on a daily basis.
Let’s first start off by looking at who your
maintenance team or service team is…it is not just
your HVAC guru or electrical extraordinaire anymore.
It encompasses your whole team; from your grounds
personnel to your make ready team, the painter,
the housekeeper and service technicians. All these
individuals play a key role in customer service and the
reduction of turnover. The maintenance team for many
years was known as the outside guys—now they are
your front line to closing the back door. Management
relies on them more than ever to go above and beyond
in the customer service department.
What does going above and beyond mean for
the Service Team? It means not just fixing what is
written on their service request, but instead, doing
the unexpected that creates a memory. I thought the
best way to find out what customer service means
to the service team was to ask them. Ken Haskins,
Maintenance Director at Brandywine Apartments says,
“Customer service is all about communication.” He is
right. Communication is the key element in customer
retention and satisfaction. Communication lets them
know you care. If a part is on order, tell them; if you
need to come back, tell them. If the resident wants you
to call them before you enter, please call them before
you enter. Does a vendor need access to the apartment
to finish the job? Let the resident know. If someone
was going to be in your home while you were at work,
wouldn’t you want to know? Communication with the
10
resident is the easiest way to avoid creating an unhappy
resident.
A few other ideas for customer service with the
maintenance team include leaving thank you notes
in the apartment after a service request is completed;
doing the unexpected; taking out the trash of a resident
you know is ill or just home from the hospital or just
had a baby; fixing something extra in the apartment
that maybe they didn’t call in but you see. Have
business cards made for your service team with the
on-call emergency number, the office number and the
name of the maintenance associate completing the
service request. Leave the cards in the apartment along
with the completed service ticket.
The make ready team plays a big part as well. The
better an apartment looks at move-in, the happier the
resident will be, creating a positive first impression. A
perfect make ready is customer service at its best!
Last, but certainly not least, BE NICE. It is just
as easy to smile and say “Hello” as it is to frown and
not speak. A simple “Hello. How are you?” An
acknowledgement, a kind gesture and a sincere smile
will go a long way.
Your service team is your strongest asset in resident
retention. Remember that communication is key—do
something extra and BE NICE. Those are your key
elements in The Power of Change. l
National Apartment
Leasing Professional
(NALP)
October 11-13, 2011
Low Income Housing
Tax Credit Seminar
Fundamental & Advanced Training
in LIHTC Compliance
9:00 a.m. - 5:00 p.m.
GNAA Training/Education Room
Tuesday, October 18, 2011
Cost: $599
Tuesday, October 19, 2011
Instructor: Doug Chasick, CAPS, CPM, SLE
9:00 a.m. - 1:00 p.m. • Optional HCCP Testing 1-5pm
GNAA Training/Education Room
An instructor with 34 years of experience in managing, leasing,
marketing, focusing on multifamily properties. In his career, Doug has
managed portfolios in excess of 28,000 units.
Courses Include:
•
•
•
•
•
•
•
Keys to Success in Leasing
Leasing and the Internet
Leasing Demonstration & Resolving Objections
Legal Aspects
Rental Policies & Procedures
Telephone Presentations
The Leasing Interview & Qualifying Residents
Fair Housing & Beyond
Thursday, November 3, 2011
8:00 a.m. - 12:30 p.m. • Breakfast Included!
GNAA Education Room
Cost:$90 members
$125 non-members
Instructor:
Kitty Barry, CLK Multifamily Management
Sets new standard in fair housing training
• Uses DVD-delivered scenarios to demonstrate how reallife situations require critical thinking and prudent decision
making
• Vividly shows the serious consequences of incorrect
responses and provides coaching on how to avoid costly
mistakes
• Delivers relevant knowledge of fair housing essentials—
practical explanations of how federal, state, and local
protected classes and barred discriminatory acts impact
property operations
4.5 hour seminar for executives, managers, leasing
and maintenance personnel, and vendors
9:00 a.m. - 5:00 p.m. • Lunch Provided
Cost: $175
Non-Member Cost: $250
Optional HCCP Testing: Additional $175
Instructor: Karen Graham,
HCCP, CPM
Karen A. Graham Consulting, LLC
HCCP Exam not included in class price. Students
may elect to attend only the first day of instruction; however, the
cost will not be reduced.
12 Continuing Education Credits
Save the Date
2012 Education
Conference
Tuesday, March 20, 2012
Nashville Airport Marriott Hotel
$195 per person
Get 4 Continuing Education
Credits in one day
More details coming soon!
4 Continuing Education Credits
Thank You To Our 2011 Education Sponsors!
now featuring…
CLK Multifamily Management
Persistence…Dedication…Value…Growth
F
or over 20 years, these have been the watchwords
of CLK Management Corp. Founded in 1980 by
Maynard Koenigsberg and his son Craig, it is the
conviction of these principles that have allowed CLK
to grow from a reputable owner/operator of New
York City apartment buildings into one of the largest
and well-respected privately held companies in the
national multifamily housing industry.
With a combined 75 years experience in the
industry, and an unwavering belief in the future of
residential real estate as a long term investment, CLK
has time and time again applied these principles,
allowing them to amass a diverse portfolio of
apartment communities nationwide.
Achieving the Goal –
Perpetual Growth
CLK has seen tremendous growth since its
beginning by carefully considering both single asset
offerings and large portfolios. With the ability to
transact any deal that fits their criteria, their number
one goal today is continued growth.
Under the direction and leadership of Craig
Koenigsberg, President, his team of seasoned
professionals applies their skill and knowledge to
all aspects of the acquisition process. Through an
in-depth due diligence process, asset valuation,
operational viability and financing alternatives for
potential acquisitions are thoroughly evaluated as is
required in order to complete transactions in today’s
real estate environment.
Upon completion of an acquisition, the CLK Asset
Management Division creates and carries out the
12
management strategy deemed appropriate during
the acquisition phase. Through close oversight
management and analysis, this team of individuals
ensures that investment goals are achieved, with
sights set on maximizing financial returns and asset
preservation.
Partnerships that Last
The Koenigsbergs have always placed great value
on the evolution of CLK as a dominating force in
the multifamily arena while maintaining its roots as a
family-operated business. Over the years, they have
forged and cultivated relationships with real estate
professionals to facilitate their company’s growth.
Leveraging the resources of major lending and
brokerage institutions and select, well-known equity
partners, CLK has been successful in competing for
acquisitions. By maintaining these alliances, CLK
has managed to evolve and grow while staying true to
its desire to remain a traditional operating company.
Flexibility and Creativity
Understanding that every deal is driven by a
particular motivation, it is often necessary to go
outside the sphere of the typical transaction in
order to achieve their goal. By approaching each
deal individually, often using creative or complex
deal structures, CLK continues to be successful in
satisfying the needs of all deal participants. It is
this same creative approach that has helped to earn
them the reputation as a contender in every deal they
negotiate, and will allow them to thrive in this everchanging real estate environment. l
A
I
B
2011
wards and
nstallation
anquet
saturday, december 3
Reception
6:00 p.m. Banquet
5:00 p.m.
Thank You, 2011 Sponsors!
entertainment sponsor
Summit Property Restoration, LLC - Commercial Fire &
Water Division
diamond sponsor
Still Available! $3,500
platinum sponsors
AT&T
Coinmach Laundry Services
L.I.C.R.A. - Nashville
RentDebt Automated Collections
Summit Property Restoration, LLC - Commercial Roofing Division
favor sponsor
Law Office of Hall and Sitler
decor sponsors
Langley & Taylor Pool Corporation
3 Still Available! $500
bracelet sponsor
embassy suites hotel &
convention center
murfreesboro, tn
special entertainment by
Sawyer Brown
C
B
master of ceremony
harlie iter
individual tickets: $85
reserved tables: $925
(10 tickets/seats)
Reservations are Required.
Space is limited.
No Refunds/Cancellations
Summit Property Restoration, LLC - Commercial Roofing Division
gold table
5 Still Available! $1,150
13
general membership meetin
Bell Partners, Inc.: Amy Crossman, Rod Fortner, Lisa
Swick, Jeff Uselton, Erica Swift, Stacey Sparkman,
Ashley McCray
Welcome new GNAA members!
Dana Columbo, For Rent
Media Solutions; Rebecca Britt,
Biltmore Place
14
Go Getters: Walter Rumble, Community Tree, LLC
Andy King, Enviro-Scapes, LLC; Rebecca Britt,
Biltmore Place; Mike Mooney, Apartment Finder
Fogelman Management G
Don Stephenson, Clint Ben
Abby Wittenmeier, Burleta
Kevin Friedburg
Management Profes
Award Winners: Su
Gazebo; Abby Wittenmei
Andrew Klahn, Valley Bro
110 Glancy Street, Suite 108 • Goodlettsville, TN
ryan@summitprope
ng
C;
r
Joyce Wolfe & Jill Carpenter
present MAA the Team Spirit Award
for winning our 2011 Trade Show
“Storm the Doors” contest.
NTS Development Company:
Back row: Anita Thomson,
Brandon Edmonds, Mitchell
Tippit, Mark Fiscus.
Front row: Ashley Monroe,
Brittany Crowder, Meredith
Dixon, Myra Woodason, Stacy
Garcia, Stephanie Burns
Group:
nefield,
DeRoush,
ssional Service
undae Caudle,
ier, South Wind;
ook Townhomes
N 37072 • phone 615.873.4631 • fax 615.873.4634
ertyrestoration.com
Jack Abernathy, RentDebt Automated
Collections; Jimmy King, KEVCO Carpet
& Vinyl, Inc.
15
sunday
october
monday
2
tuesday
3
wednesday
TAA Luncheon*
4
11
10
friday
1
8
13
14
15
20
21
22
28
29
6
Publications
Committee*
11:30am
12
Managers Luncheon* Community Service
12:00pm
Committee*
Absentee Voting Ends
saturday
7
5
Nashville Palace
4:00-6:00pm
PAC Door Prizes
9
Associates
Appreciation
thursday
9:00am
NALP* 9:00am - 5:00pm
17
16
16
30
18
LIHTC*
19
9:00am-5:00pm
9:00am-1:00pm
Board of Directors
Maintenance Luncheon
Two International Plaza,
Suite 108, 3:30pm
24
23
LIHTC*
25
Election Night
American Legion
6:00-9:00pm
Ryan’s
12:00pm
26
27
31
*at GNAA office
new members
Management Companies
Ambling Management Company
Stacy Day, VP of Compliance
110 Ministry Dr., Suite D
Irmo, SC 29063
678-338-3250
FAX 803-407-2142
Apartment Communities
Green Meadow
Veronica Brown
425 Warrior Dr.
Murfreesboro, TN 37128
112 apartment homes
615-904-9956
FAX 615-904-9930
Lighthouse Property Management
Group, LLC
Maple Village
Michelle Gossett
7112 Maple Village Ct.
Fairview, TN 37062
40 apartment homes
615-799-2069
FAX 615-799-9980
ManSer Mar, Inc.
Meadows of Lebanon
Holly Hunter, Property Manager
50 Meadows Dr.
Lebanon, TN 37087
72 apartment homes
615-453-9017
FAX 615-453-9018
meadowsoflebanon@winnco.com
Winn Companies
Venue at Cool Springs
Nicki Pogel, Property Manager
1001 Midwood St.
Franklin, TN 37067
428 apartment homes
615-771-1208
FAX 615-771-4299
venuecoolsprings@maac.com
Mid-America Apartment Communities
Pheasant Run
231 New Shackle Island Rd.
Hendersonville, TN 37075
168 apartment homes
615-824-0212
FAX 615-264-2973
Continental Property Management, LLC
Associates
Rutherford Woodlands
Mary Fulkerson
1310 N. Rutherford Blvd.
Murfreesboro, TN 37130
96 apartment homes
615-907-2949
FAX 615-907-4745
Lighthouse Property Management
Group, LLC
A2Z Cleaning
Chris Arrington
3218 Chad Ct.
Murfreesboro, TN 37129
615-944-1817
chris-arrington@bellsouth.net
Cleaning, carpet, paint
Angell Pest Protection
Roger Binkley
PO Box 425
1109 Sterlingshire Dr.
Hendersonville, TN 37075
615-405-3164
FAX 615-590-7483
General pest, termites, moisture control
Are you in need of a REPLACEMENT
while your leasing agent is on vacation?
Are you in the PROCESS OF HIRING
and find yourself short-handed?
Is your leasing agent OUT OF THE OFFICE
due to sickness or a long-term leave?
APARTMENT STAFFING
C A N
H E L P
Y O U
We have several highly experienced leasing consultants, assistant managers,
managers, maintenance personnel and groundskeepers available for temporary
and permanent full-time and part-time positions in the Metro Nashville area.
We carefully screen our applicants to meet the needs of each individual
apartment community. Our goal is to help you and your property function
smoothly, organized and profitably during this time.
Short or Long Term Temporary Placement
Permanent Full Time Placement • Shopping Services
100% Satisfaction Guaranteed
399-4747
fax 399-0888
Making Residential & Commercial Property
Shine Like New
Pressure Washing & Exterior Cleaning
Mold, Mildew & Green Algae Cleaning
Site Clean Up
Professional Graffiti Removal - As if it were
never there.
Echo Friendly Products
Monday-Friday 9-6
VI DOZIER,
Owner/Operator
17
new members
Community Tree, LLC
Walter Rumble
4074 LaVergne Couchville Pk.
Antioch, TN 37013
615-832-2410
FAX 615-832-1291
walter@communitytreellc.com
Tree services (removal, preservation,
codes clearance, etc.)
DirecTV
Steve Strawn & David Coney
5304 Edmondson Pk., #4
Nashville, TN 37211
615-499-2838
FAX 855-816-2521
sstrawn@netpique.com
www.directv.com
TV/video service
Geny Insurance Agency
Brian Drury
992 Davidson Dr., Suite 108
Nashville, TN 37205
615-356-3212
FAX 615-356-5915
brian@genyinsurance.com
Insurance/risk management
18
Gibson Unlimited, Inc.
Jerry Gibson
952 Weeping Willow Rd.
Hendersonville, TN 37075
615-264-1783
Roofing repairs, small roofing jobs
Image Guys
Jonathan Morton
5018 Betsy Ann Ave.
Murfreesboro, TN 37129
615-439-7233
jonboy5506@yahoo.com
Signs, banners, digital printing
Jones Lang LaSalle
Vincent Lefler
3344 Peachtree Rd. N.E., Suite 1200
Atlanta, GA 30326
404-798-9589
FAX 312-470-4461
Multifamily brokerage
Louisiana-Pacific Corporation
Yuri Lawrence
414 Union St., Suite 2000
Nashville, TN 37219
615-986-5600
FAX 866-264-3637
Building products: sheathing, siding,
framing
Maid Reddi
Brad & Angie Downing
527 Summerfield D.
Smyrna, TN 37167
615-578-1021
FAX 615-459-5224
getcleaned@att.net
Cleaning
Marietta Drapery & Window
Coverings Company
Rebecca Grizzle
PO Box 569
Marietta, GA 30061
770-428-3337
FAX 770-423-3398
Window coverings
new members
Ortex Pest Control
Virgil Hicks
80 Fesslers Ln.
Nashville, TN 37210
615-256-7381
FAX 615-690-0993
Termite & pest control
Signal 88 Security
Heidi Woods
1154 New Hwy. 7
Columbia, TN 38401
615-579-3646
hwelieme@yahoo.com
Security
Pierce-Eislen
Ron Brock, Jr.
9200 Pima Center Pkwy.
Scottsdale, AZ 85258
480-663-1149
FAX 480-663-6269
jr@pi-ei.com
Market research
Summit Property Restoration, LLC –
Commercial Fire & Water Division
Ryan Carney
655 N. Main St.
Goodlettsville, TN 37072
615-873-4631
FAX 615-873-4634
Fire/water restoration
RamJack Concrete Lifting, LLC
Jack Ham
3368 Allen Barrett Rd.
Murfreesboro, TN 37129
615-895-3496
FAX 615-225-8728
ham1433@comcast.net
Concrete repair
Tidy Paws
Brad Luther
3129 Kerrybrook Dr.
Murfreesboro, TN 37129
615-893-9496
tidypaws@comcast.net
Pet waste removal, pet station
installation/service
CONSISTENTLY
BRILLIANT DISPLAYS!
Set your property apart this season - have
brilliant seasonal flower beds designed,
installed, and maintained by trained
professionals for one affordable price.
GUARANTEED!
Call Mike Waters today at
(615) 373-0722
“Exterior seasonal flowers are
our ONLY business”
The Tile Professor
Steve Wiggins
2025 Spencer Mill Rd.
Burns, TN 37029
615-969-7868
steve@thetileprofessor.com
Hard surface restoration, tile/grout
cleaning, sealing, color sealing
West Nashville Wrecker
Cynthia Black
6311 Centennial Blvd.
Nashville, TN 37209
615-350-5800
FAX 615-350-7139
cblack@unitedroadtowing.com
Towing services, pressure washing,
hazmat cleanups
membership
go getters
Rebecca Britt, Biltmore Place..................................................... 5
Mark Cain, Carpet Sales & Service, Inc..................................... 1
Ryan Carney, Summit Property Restoration - CRD.................. 1
John Copeland, Chandler Property Management...................... 1
Kirby Davis, First Management Services.................................... 2
James Dean, CORT.................................................................... 1
Tony Esquire, The Club............................................................. 1
Colby Garrison, Brentridge........................................................ 1
Rusty Guilliams, Oakwell Farms............................................... 4
Andy King, Enviro-Scapes, LLC................................................ 6
Monica Lyons, Views of Brentwood........................................... 1
Jenny McClain, Apartment Guide............................................. 1
Mike Mooney, Apartment Finder of Nashville.......................... 1
Chari Satterfield, PRG Real Estate........................................... 2
Steve Smiley, Home Pest Control.............................................. 1
Brian Thomas, Signs Now (Hendersonville).............................. 1
Paul Thornton, Landscape Services, Inc. (LSI).......................... 1
19
managers news
managers luncheon
Twitter: Doing Business in 140 Characters or Fewer
Wednesday, October 12, 2011 • 12:00 noon
GNAA
Two International Plaza, Suite 201 • Nashville, TN 37217
Presented by: Christine Taylor, VP Social Media/Marketing, JTMarCOM
Special thanks to our sponsors:
Bailey’s Wrecker Service • InStar • For Rent Media Solutions • KEVCO Carpet & Vinyl, Inc.
Landscape Services, Inc. (LSI) • Terminix Commercial • Two Rivers Roofing, Inc.
Reservations are required by phone at (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms
can be obtained at our website www.nashvilleaptasn.org/events.
Associate members will be required to pay $20 at the door. Reservations must be made.
Any reservations not canceled 3 days prior to the event will also be billed to your account.
casino night
Danielle Walker, Nob Hill Villa; Corey Jones,
Diamond Restoration; Roy Nunley, Nob Hill
Villa; J. T. Fraizer, Diamond Restoration
Giovanna Suastegui, GNAA;
Rebecca Britt, Biltmore Place
Shauna Kheshti, Southern Lawn &
Landscaping, LLC; Tim Glodowski &
Cheree Neely, Canyon Ridge
Bridget Opfer,
Water Systems,
Inc.; Alberto
Suastegui,
KEVCO Carpets
& Vinyl, Inc.
20
Jessica Hurtt, Christal Marlo, Juan Martinez, Holly
Bogle & Richard Luciano, Viera Cool Springs
managers
luncheon
Trish Beirne & Richard Cloyd,
Apogee New Dawn
Extremely Powerful Platforms.
Highly Effective Strategies.
In Print
High quality combination of print + internet advertising leverages our
leading prospect-focused distribution, on land and online.
Apartment Finder Magazine
INTEGRATED MEDIA
• Prospect-focused
distribution on land
and online
• Lowest cost per lead
• Highest volume of leads
Online
Anne Kovacs,
Bell Midtown;
Erica Swift & Stacy
Sparkman, Bell
Hillsboro Village
Our leading website helps you exercise a targeted campaign to Internet
shoppers - when you need flexibility.
ApartmentFinder.com
ONLINE MEDIA
• Robust Internet presence
• Immediate impact, minimal production
lead time
• Targeted reach
In the Community
Our turn-key social media brings residents together online helping to
improve retention.
Community Sherpa
SOCIAL MEDIA
Troy Sands, The Gate
Techs, LLC; Judith Strong,
The Cumberland; Lisa
Swick, Bell Partners, Inc.
• Supports resident retention and
referrals
• Enhances SEO for your website
• Turn-key solution for low,
flat fee
And Now in the Palm of Your Hand!
Shannon Lashley, Hayes
Security, Inc.; Ryan Ross,
Hillwood Villa
Apartment Hunters now search on-the-go with Apartment Finder’s new
must-have App for iPhone, iTouch!!
AF iPhone & iTouch App
CONNECTING wITH SHOPPERS ON THE GO
Tracy Thompson, South
Brook; Donna Cox,
Nottingham
• Shoppers locate apartments near them
• Snap a photo of a community and
email it with notes
• Photos and floorplans are zoomable
Consumers prefer us.
Advertisers rely on us.
Rhonda Calhoun, Law
Office of Hall & Sitler;
Dee Harding, Apartment
Staffing
To get started, contact your Nashville Apartment
Finder representative at 615-353-7224
or email us at sales@apartmentfinder.com
21
Join us for our annual
Associates Appreciation Event
starring GNAA Associate Members!
Wednesday, October 5
4:00-6:00 p.m.
Nashville Palace Bar
2611 McGavock Pike • Nashville, TN 37214
Karaoke • Door Prizes
Barbecue • Drinks • Fun!
Complimentary for Associate Members
Managers and Community Attendees: $25
GNAA Managers:
For every $50 donation receive one complimentary attendance!
q $50 q $75 q $100 q Other $_______
Presented by GNAA Management and Community members in honor of the
dedication and support of our GNAA Associate Members.
All reservations not canceled 3 days prior to the event will be billed.
22
associates
luncheon
Gail Moore & Patrick Robertson, Reliable Roofing
Kevin Rhodes, River of
Life Youth Pastor
Dwayne Rawls,
Wheeler, Inc.
Kevin Lauthern &
Jeff Halliburton,
Lewis Letterworks,
Inc.
Burleta DeRoush, Stewart’s Ferry; Stacy Garcia,
NTS Development Company; Stephanie Burns,
The Grove Richland
23
maintenance news
maintenance luncheon
Gang Awareness For Your Community
Wednesday, October 19, 2011 • 12:00 noon
Ryan’s Family Steak Buffet 3435 Lebanon Rd., Hermitage 391-5141
Presented by: Metropolitan Nashville Police Department Gang Unit
Special thanks to our sponsors:
InStar • Reliable Roofing, Inc.
Reservations are required by phone at (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be
obtained at our website www.nashvilleaptasn.org/events.
Associate members will be required to pay $20 at the door.
Any reservations not canceled 3 days prior to the event will also be billed to your account.
casino night
Diane Carter, GNAA; Ashley Dixon,
Brandywine; Rebecca Britt, Biltmore Place
James Dean, CORT; Penny Rawls, Penny Rawls Photography;
Janalyn Williams, InStar; Matt Phifer, CORT
Chari Satterfield,
PRG Real Estate
24
Brad Downing & Mark Arnold, Maid Reddi
maintenance luncheon
Jay Turner, Lincoya Bay;
Jayson Peterson, Sheffield
Heights
Scott Beaty, Summit Property
Restoration, LLC-Commercial Roofing
Division; Jeremy Wheat, Starline;
Daniel Clendening, Massman Manor
Dave Dower, Rusty Shay & Javier
Tome, The Villages of Dover Glen
Burleta DeRoush, Johnathan High, Jeff
Becker & Tom Hamlet, Stewart’s Ferry
Pete Nugent, Starline; Cindy Woodcock,
Terminix Commercial; Miles Stephens,
Valley Brook Townhomes
Terron Mercer, L.I.C.R.A. Nashville;
Brittany Crumby, GNAA
25
moments with may
“When deciding on my costume for this year’s
Election Night, I tried to think of the scariest
thing imaginable, and voila…a vacant apartment!”
Have Your Apartments Cleaned
Just Like High-End Homes!
Dirt, oils, color spots, urine, grime, grease —
whatever ails your carpet, we can root it out!
Hog Wild Carpet Care, LLC
Lisa Free, Owner
615-383-6650
lisa@hogwildcarpetcare.com
www.hogwildcarpetcare.com
26
Y O U R C O M M U N I T Y. . .
o u r
you’ll
r e p u t a t i o n
fall
in love
with our design ideas
214 SHADY GROVE ROAD
MIKE RU SSELL
MARK RUSSELL
NASHVILLE, TN 37214
LLC
BILL YEARY
615.872.0008 PHONE
ANDY KING
615.872.8045 FAX
PRSRT STD
U.S. Postage
PAID
Nashville, TN
Permit No. 380
Two International Plaza, Suite 201
Nashville, TN 37217
615-365-3047 • 615-365-3571
www.nashvilleaptasn.org
PROFESSIONAL
SERVICE WITH A
PERSONAL TOUCH
Dwayne Rawls
(615) 860-5411 • Mobile 533-8474
Fax 860-1004
Wheeler, Inc.
3868 Dickerson Pike, Suite 200
Nashville, TN 37207