ExtEndEd factory warranty

Premium care
Extended factory warranty
Terms and Conditions
Preparation date: 1 January 2012
Extended factory warranty
Contents
Page
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Lexus Premium Care – Excellence Guaranteed . . . . . . . . . . . . . . . . . . . . . . . 2
Important legal notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Terms and Conditions of our agreement . . . . . . . . . . . . . . 3
Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The privacy of your personal information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Commonly used words or expressions . . . . . . . . . . . . . . . . . 4
Your obligations under this warranty . . . . . . . . . . . . . . . . . 6
Approval for warranty repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Your warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
What your warranty covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
What we pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Helpful benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1. Towing expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2. Quality guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3. Consumable items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Genuine original factory parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
What this warranty does not cover . . . . . . . . . . . . . . . . . . . . 9
When we may refuse a claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Claiming under this warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to make a claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
What you must not do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Additional Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . 11
Cancelling your warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transferability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Repairer instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contact details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Premium care
1
Introduction
Lexus Premium Care. Excellence Guaranteed
Lexus ownership offers you the finest motoring experience. And nothing
adds more assurance to that experience than the ongoing protection of
Lexus Premium Care Extended Factory Warranty.
The Lexus Premium Care Extended Factory Warranty extends your Lexus
factory warranty and offers a suite of additional benefits, to provide you with
complete confidence and motoring peace of mind.
To ensure you receive the maximum benefits of this cover, please take time
to understand the terms of this Warranty, including its limitations as well as
your obligations to:
• have your vehicle serviced in accordance with the requirements set out
on page 6 of this document; and
• have any repairs duly authorised by the Lexus Premium Care
Administrator.
If you have any queries, or wish to know more about Lexus Insurance and
financial products, please call us on 1300 888 840 or visit lexus.com.au
We are here to exceed your expectations.
Important legal notice
Your Lexus Premium Care Extended Factory Warranty Agreement is
between you and Lexus Australia, a division of Toyota Motor Corporation
Australia Limited ABN 64 009 686 097 (TMCA), Corner Gannons
Road and Captain Cook Drive, Caringbah NSW 2229, phone
1800 023 009, email: enquiries@lexusenquiries.com.au and is
administered by Lexus Financial Services (LFS) on behalf of Lexus Australia.
To obtain a claim form and for further information regarding this warranty or
any of our products, please contact LFS by:
• calling 1300 888 840;
• emailing premiumcare@lexus.com.au;
• visiting our website at lexus.com.au; or
• mailing us at Lexus Premium Care, Locked Bag 980,
Milsons Point NSW 1565.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
The benefits given to you by this warranty are in addition to the other rights
and remedies you as a consumer have under law in relation to the goods
and services to which this warranty relates.
2
Extended factory warranty
Terms and conditions of
our agreement
Terms and Conditions
Your Lexus Premium Care Extended Factory Warranty Agreement consists
of two parts:
• the Warranty Certificate;
• this Terms and Conditions booklet.
The Terms and Conditions booklet sets out the terms, conditions and
limitations that apply to your Lexus Premium Care Extended Factory
Warranty. Please read this document carefully so that you understand what
is covered and what is not covered. If you do not understand which items are
covered or not covered, please contact us – our contact details are printed
on the back cover of this booklet.
Note that your Lexus Premium Care Extended Factory Warranty
Agreement is an important document and you should keep it in a safe and
accessible place. All pages are numbered, and if any pages are missing you
should contact us for a replacement.
The privacy of your personal information
The personal information you have provided in relation to your warranty
and other personal information provided by you in connection with the
administration of your warranty is collected by LFS on Lexus Australia’s
behalf for purposes related to the provision and administration of your
warranty and for associated planning, product development and research
purposes.
Lexus Australia and LFS may provide your information to its related
companies, the dealer named in the contract or to third parties engaged by
LFS in connection with the purposes referred to above.
Lexus Australia and LFS may also use your information for marketing purposes.
If at any time you no longer wish to receive marketing material from Lexus
Australia or LFS, please contact us by calling LFS Customer Service on
1300 888 840 or writing to us at PO Box 1354, Macquarie Centre NSW
2113. You can access personal information Lexus Australia or LFS holds about
you by contacting us on the above number or at the above address.
Further information about our policy on privacy and personal information
handling can be found on lexus.com.au
Premium care
3
Commonly used words
or expressions
The following words have a specific meaning in these Terms and Conditions.
Approved repair
means a repair or replacement
authorised by the Lexus Premium Care
Administrator.
Authorised repairer
means a repairer recommended or
approved by the Lexus Premium Care
Administrator.
Authorised Lexus dealer
means a dealer appointed by Lexus to
sell for and on behalf of Lexus, new
Lexus vehicles.
Dealer statutory warranty
means the warranty required by law to
be provided by the dealer at the time you
purchased the vehicle.
Extended warranty period
means the period described in the section
titled “Your warranty period”.
Fails, failed or failure
means the inability of any covered
component to satisfactorily perform its
intended function, but excludes reduction
in operating performance due to wear
and tear consistent with its age and
distance travelled.
Helpful benefits
means the additional benefits under this
warranty, which are described in the
section titled “Helpful benefits”.
Lexus component
means any component or part of the
vehicle including components authorised
and marketed by Lexus as accessories,
provided such accessories are fitted at
the time the vehicle first entered service
as a new vehicle and includes any Lexus
genuine accessories fitted after vehicle
delivery, but within the Lexus new vehicle
warranty period.
Lexus Premium Care
Administrator
means Lexus Financial Services (LFS),
a division of Toyota Finance Australia
Limited ABN 48 002 435 181
Australian Credit Licence 392536.
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Extended factory warranty
Lexus new vehicle
warranty
means the vehicle warranty set out in the
owner’s documentation supplied with
the vehicle.
Market value
means our determination of the value
of your vehicle immediately prior to the
event that leads to a claim under this
warranty. Our determination will take into
account such things as your vehicle’s age,
condition and kilometres travelled.
Owner’s documentation
means the owner’s manual and warranty
and service book provided by Lexus in
relation to the vehicle.
Repair, replace or
replacement
means to make good, to acceptable
working condition, using parts of a like
kind and quality. Parts used to repair
your vehicle may be genuine new or
guaranteed reconditioned. Where
genuine parts are not available in Australia
or where non-genuine parts have been
fitted after purchase, replacement parts
will be of a similar type and quality to
those used in your vehicle, taking into
account its age and distance travelled.
Selling dealer
means the Authorised Lexus dealer who
sold you the vehicle and this warranty.
Vehicle
means the vehicle manufactured and/or
marketed by Lexus and described in the
warranty certificate.
Warranty or Lexus
Premium Care Extended
Factory Warranty
means this warranty contract consisting
of the warranty certificate and these
Terms and Conditions.
We, Our, Us or Lexus
means Lexus Australia; a division Toyota
Motor Corporation Australia Limited
ABN 64 009 686 097.
You or Your
means you, the purchaser of the vehicle
and any subsequent person to whom
this warranty is transferred in these
Terms and Conditions.
Premium care
5
Your obligations under
this warranty
This warranty is designed to replace or repair any Lexus components
defective in material or workmanship which fail under normal operation
and use during the extended warranty period.
It is a condition of this warranty that your vehicle must be maintained to
the manufacturer’s recommendations by an Authorised Lexus dealer or
licensed motor vehicle repairer. These servicing requirements are outlined
within your owner’s documentation.
You should keep evidence of how and where your vehicle has been
serviced, as it will help to minimise any delay in processing your claim.
Please note that if your vehicle is inadequately maintained we may refuse
your claim.
Approval for warranty repairs
All repairs made under this warranty require the express approval of the
Lexus Premium Care Administrator, who can be contacted on the number
printed on the back cover of this booklet. Apart from selling and issuing this
warranty, your Selling dealer is not authorised to act as the agent for us or the
Lexus Premium Care Administrator or to bind any party to any arrangement
with you.
If your vehicle fails and needs to be repaired outside the Lexus Premium Care
Administrator’s normal office hours and cannot be approved before repairs
are carried out, you must contact the Administrator as soon as possible after
they re-open if you want to claim for the repairs under this warranty.
6
Extended factory warranty
Your warranty period
Your warranty will apply for defects that arise during the warranty period
specified in your Warranty Certificate.
The warranty will commence the later of:
1. the date of issue as stated in the warranty certificate; or
2. the date that the Dealer statutory warranty expires; or
3. the date that the Lexus new vehicle warranty expires.
The warranty will end the earlier of:
1.the date the term in months shown on your warranty certificate has
elapsed from the date the warranty commenced; or
2.when the vehicle has travelled the distance since new, as noted on
your warranty certificate.
What your warranty covers
We warrant that within the extended warranty period we will repair or
replace free of charge any Lexus component found to be defective in
material or workmanship under normal operation and use in Australia, with
the exception of any item listed under “What your warranty does not cover”.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
The benefits given to you by this warranty are in addition to the other rights
and remedies you as a consumer have under law in relation to the goods
and services to which this warranty relates.
What we pay
If we approve your claim, we may choose, at our option, to pay the
reasonable cost of either repairing or replacing those Lexus components.
Replacement parts will be of similar type and quality to the other Lexus
components of your vehicle, taking into account its age, condition and
distance travelled.
The most we will pay under this warranty for repairing or replacing Lexus
components during the extended warranty period is limited to the market
value of the vehicle as at the date of repair.
Premium care
7
Helpful benefits
Your warranty also provides you with a number of other helpful benefits
to ease the inconvenience of a failure:
1. Towing expenses
We will pay for the reasonable costs you incur in towing your vehicle to
the nearest Authorised Lexus dealer or licensed repairer should towing be
required for the purpose of carrying out an approved repair.
You must also ask the Authorised Lexus dealer or licensed repairer to tell the
Lexus Premium Care Administrator if you had your vehicle towed, so that
they can authorise your claim for towing expenses.
The most we will pay for such towing expenses during the extended
warranty period is $500 (including GST).
2. Quality guarantee
If your vehicle suffers a failure during the extended warranty period, then
any authorised repairs made under this warranty will be covered for the
remaining extended warranty period.
4. Consumable items
We will pay to replace any consumable items if they require replacement
due to the failure of any other Lexus component covered by this warranty.
Genuine original factory parts
Every Lexus genuine original factory part is designed and constructed to
original manufacturer’s specifications for maximum performance, longevity
and perfect fit. Under this warranty all Lexus genuine original factory parts
are warranted for the balance of the Lexus New Vehicle warranty or carry a
12 month unlimited kilometre Lexus warranty, whichever is the greater.
Any Lexus genuine original factory parts fitted during the Lexus new vehicle
warranty are covered under this warranty for the extended warranty period.
8
Extended factory warranty
What your warranty does
not cover
Your warranty does not cover the following items:
• Consumable items that have a limited working life, including those
recommended for regular replacement within the owner’s documentation,
including but not limited to:
- batteries;
- tyres;
- filters;
- hoses; or
- brake pads and linings,
unless these items are found to be defective in materials or workmanship
or fail in circumstances referred to in clause 3 of Helpful Benefits above.
• The costs of normal maintenance or service. This includes adjustments
to your vehicle that are part of the scheduled servicing recommended by
Lexus as described in the owner’s documentation;
• Any vehicle adjustments or replacements necessary to maintain
roadworthiness, insurance or registration unless they result from defective
Lexus components or faulty workmanship in Lexus components;
• Superficial damage, such as cosmetic or surface corrosion from stone
chips or scratches in the paint;
• Any consequential loss, expense or damage, including loss of time or
convenience, or a reduction in the value of your vehicle;
• Repairs to or replacement of components (including Lexus components)
covered by any other warranty or guarantee, including:
- Dealer statutory warranty;
- Lexus new vehicle warranty;
- Lexus recall campaigns; or
- a repairer’s warranty or guarantee.
• Any Lexus component that fails outside the extended warranty period.
Your warranty does not cover parts that fail because:
• you have neglected to properly maintain and service your vehicle;
• your vehicle has been fitted with non-genuine parts, not made or supplied
by Lexus;
• your vehicle has been modified from Lexus factory specifications (for
example, conversion to LPG operation, addition of a turbocharger, or
installation of oversize pistons or valves) unless the modifications are
Lexus approved and installed;
• of acts of nature (for example, bushfire, earthquake, thunderstorm,
hail, flood);
• your vehicle is vandalised, abused, raced or used in any other
competition; or
• of corrosion, electrolysis or rust.
Premium care
9
Your warranty does not cover the failure of any Lexus components
where your vehicle is being used or has been used in circumstances
other than normal operating conditions, for example:
• as a rental vehicle;
• as a taxi;
• as a driving school vehicle;
• as a courier vehicle or for mail delivery;
• as a police, security or emergency vehicle; or
• on mining sites.
When we may refuse a claim
Your warranty is designed to protect you against Lexus components which fail
under normal operation and use. Accordingly we may refuse a claim if you:
• fail to service your vehicle in accordance with your servicing requirements as
set out in your owner’s documentation;
• (or anyone using your vehicle or acting with your consent) intentionally
damage your vehicle causing component failure;
• do not follow the requirements for “Claiming under this warranty”;
• fail to provide us with accurate information; or
• make or attempt to make a fraudulent claim.
Claiming under this warranty
How to make a claim
As soon as possible after a failure that you feel might be covered by this
warranty, you must:
• take reasonable steps to prevent further damage to your vehicle;
• take your vehicle to the Selling dealer or, if this is not possible, to the closest
Authorised Lexus dealer or licensed motor vehicle repairer; and
Before any work is done to your vehicle, you must ask the Selling dealer,
Authorised Lexus dealer or licensed motor vehicle repairer to read the
Repairer Instructions at the rear of this booklet and to contact the Lexus
Premium Care Administrator for claim authorisation.
A claim form can be obtained by calling 1300 888 840 or emailing
premiumcare@lexus.com.au
The expense associated with making a claim under this warranty is not
covered by this warranty. This means that you must bear the expense of
making a claim, including contacting the Administrator.
What you must not do
Do not have your vehicle repaired, nor authorise repairs, unless we have
expressly approved repairs by the Authorised repairer.
10
Extended factory warranty
Additional terms and
conditions
Cancelling your warranty
You may cancel your warranty at any time by writing to the Lexus Premium
Care Administrator requesting cancellation.
We may also cancel your warranty where you have not fully complied with
the Terms and Conditions of the warranty.
Transferability
Only you are entitled to make a claim or receive a benefit from your warranty.
At the sole discretion of the Lexus Premium Care Administrator, we
may permit you to transfer your warranty upon sale of the vehicle to the
purchaser. The warranty cannot be transferred if you sell your vehicle to
or through a motor dealer or trader. This does not affect your rights or
entitlements otherwise available at law.
A transfer form can be obtained by calling 1300 888 840 or emailing
premiumcare@lexus.com.au
Premium care
11
Repairer Instructions
DO NOT Commence REPAIRS UNLESS AUTHORISED BY THE
LEXUS PREMIUM CARE ADMINISTRATOR
Please contact the Lexus Premium Care Administrator on 1300 888 840
and advise them that you wish to make a claim under the warranty.
A claim form can be obtained by calling 1300 888 840 or emailing
premiumcare@lexus.com.au
If the claim is authorised, the Lexus Premium Care Administrator will approve
repairs and issue a repair authorisation number.
Once repairs are completed, the Authorised repairer must forward a tax
invoice to the address below for payment. Tax invoices must be addressed to
the Lexus Premium Care Administrator and include the following information:
1. Lexus Premium Care authorisation number;
2. Vehicle registration number;
3. Customer’s name in full (include ABN if a company);
4. Odometer reading;
5. Breakdown of repair costs, detailing parts, labour and GST content;
6. Copies of any sublet repair invoice (when requested);
7. Name, address and ABN of the Authorised repairer;
8. Date of issue.
Lexus Premium Care
Locked Bag 980
Milsons Point
NSW 1565
TEL: 1300 888 840
12
Extended factory warranty
contact
details
CONTA
T CT
DETAIL
T S
For
to make a claim
Forinformation
informationregarding
regardingyour
any policy
of our or
products,
us on
call call
us on
1300 888
840
658 067
(03) 9867 3640
or email us on
or email us on
premiumcare@lexus.com.au
insurance@lexus.com.au
or write
or to
visitususatat
Lexus Premium Care
www.le
w xus.com.au
Locked Bag 980, Milsons Point NSW 1565
or visit our website at
TTo enquire about additional insurance needs call us on
lexus.com.au
1300 888 840
I N SUR A N C E
Premium care
Lexus Insurance
PO Box 7141, Melbourne VIC 8004
Lexus Premium Care Extended Factory Warranty is administered by
Lexus Financial Services, a division of Toyota Finance Australia Limited.
ABN 48 002 435 181, Australian Credit Licence 392536
Lexus Insurance is a division of Aioi Insurance Co., Ltd.
ABN 39 096 302 466, AFSL Number 254489 (Aioi).
Aioi is a member of the TToyota Group of Companies. The Insurer is Aioi.
Document date: 1 August 2009
6
Premium care
13
RESOLVING
L
A COMPLAINT
Premium care
1300 888 840
premiumcare@lexus.com.au
lexus.com.au
LPC001 (01/2012)
8:30 to 6:00pm (EST)
Monday to Friday