Applying For a Refund Online

Transcription

Express
Ticket
Applying For a
Refund Online
CONTENTS
1.
E-Ticket Refund Application
Page 1
2.
Enter Ticket Number
Page 2
3.
Select Refund Type
Page 3
4.
Select Reason for Refund
Page 5
5.
Submit
Page 5
6.
Confirmation
Page 6
Part of the Orient Express Travel Group Pty Ltd. ABN: 22 137 526 599 LIC: 32887 © Copyright Orient Express Travel Group
Last updated: 1 August 2011
Express
Ticket
Applying For a
Refund Online
1. E-Ticket Refund Application
Click on Request Refund
Page 1
Applying For a Refund Online User Guide Version: 1.0 Last updated: 1 August 2011
Express
Ticket
2. Enter Ticket Number
Enter your 10 digit ticket number to be refunded, and then click the Search button to retrieve ticket details
Please note: Do not include the airline prefix (i.e. QF 081) when entering the ticket number
Page 2
Express
Ticket
Tickets issued by Express Ticket will display sector details (refer to screen 1 above).
Tickets processed by Express Ticketing office not using Express Ticket will display a warning box
(refer to screen 2 over the page)
3. Select Refund Type
A.
Full Refund (i.e. refunding ALL coupons)
HANDY HINT:
Ensure the passenger name retrieved matches the passenger you are trying to refund.
Page 3
Express
Ticket
B.
Partial Refund
If you select partial refund, select the sectors to be refunded (screen 1) OR enter the sectors to be refunded in
the Notes area IF THE TICKET WAS NOT ISSUED via Express Ticket.
Page 4
Express
Ticket
4. Select Reason For Refund
HANDY HINTS:
You can add additional refund instructions at any time.
If your refund involves an authority, waiver or is a duplicate, enter all details in the “Notes” box.
HANDY HINTS:
If you select medical or death as the reason, the Browse/Upload buttons will appear. You can then upload copies
of supporting documents from your PC to your refund request.
If you select other reason, a text box will drop down to enter a reason for the request.
5. Submit
Click on Submit to forward your request to your local Express Ticketing Office Refunds Department.
A confirmation email will be forwarded to your Express advice email address.
Page 5
Express
Ticket
6. Confirmation
For any further information required about your refund, please contact your local
Express Ticketing Office Refunds Department.
Page 6
Contact us
Enquiries or support for
Express Fares and Express Ticket
T: 03 9668 8789
E: etsupport@oexpress.com.au
EXPRESSTICKETING.COM.AU
SA / NT
Level Seven, 90 King William Street
Adelaide South Australia 5000
T: 08 8233 2788
E: eta@oexpress.com.au
Accounts
T: 08 8233 2788
E: adeaccounts@oexpress.com.au
VIC
Level One, 353 Exhibition Street
Melbourne Victoria 3000
T: 03 9668 8763
E: etm@oexpress.com.au
Accounts
T: 03 9668 8768
E: melaccounts@oepxress.com.au
Refunds
T: 03 9668 8763
E: refundsVic@oexpress.com.au
Refunds
T: 08 8233 2788
E: refundsSA@oexpress.com.au
QLD
Level One, 83 Albert Street
Brisbane Queensland 4000
T: 07 3210 7888
E: etb@oexpress.com.au
Accounts
T: 07 3210 7888
E: bneaccounts@oexpress.com.au
NSW / ACT
Suite 611, Level 6 Manning Building
451 Pitt Street Sydney 2000
T: 02 9085 5288
E: ets@oexpress.com.au
Accounts
T: 02 9085 5288
E: sydaccounts@oexpress.com.au
Refunds
T: 02 9085 5288
E: refundsNSW@oexpress.com.au
Refunds
T: 07 3210 7888
E: refundsQLD@oexpress.com.au
WA
Suite One, 216 Stirling Street
Perth WA 6000
T: 08 9328 5088
E: etp@oexpress.com.au
Accounts
T: 08 9328 5088
E: peraccounts@oexpress.com.au
Refunds
T: 08 9328 5088
E: refundsWA@oexpress.com.au

Applying For a Refund Online

Transcription

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