Sector report Issue 8
Transcription
Sector report Issue 8
Sector report January 2011 A 360˚ analysis of the most important search terms, trends and benchmarking data in the car hire sector. This report provides an exclusive snapshot of the online search and social media market for your sector right now. From the size of your potential audience to the top performing companies, it’s all here. Product focus: generic terms, domestic and worldwide destinations. Issue 8 Car Hire The most visible websites and advertisers in Google search Car hire sector report, Issue 8, January 2011 Conten ts 2 Introduction 3 Total audience size 4 Keyword breakdown 5 Natural search: which websites were most visible in January? 7 Natural search: generic car hire keywords 8 Natural search: domestic car hire keywords 9 Natural search: worldwide car hire keywords 10 Paid search: which advertisers were most visible in January? 12 Paid search: ad copy analysis 13 Paid search: generic car hire keywords 14 Paid search: domestic car hire keywords 15 Paid search: worldwide car hire keywords 16 Paid search bidding strategies 18 Integrated search: which websites/advertisers performed well? 20 Social media: which brands interacted well? 21 Improving your website’s position and audience 24 About Greenlight Introduction Research shows that when people look to hire a car they go to a search engine. More often than not they go to Google, the search engine used for 90% of all UK searches. So when people searched on Google in January what did they type and who were they most likely to see in their searches and hence book with or through? This report answers those questions by profiling search behaviour in the car hire sector. It analyses which car hire companies and aggregators were the most visible in both natural and paid search results (and thus had the greatest share of consideration) when UK-based searchers went to Google in January to look for and hire a car around the world. The report also assesses which brands interacted well on social media networks. This sector report is based on search volume data for January 2011. How the report was created We have utilised industry data to classify 356 of the most popular global destinations that UK consumers travel to, profiling which search terms were used to find car hire companies in each location and how popular each keyword was. We also took a set of generic keywords which are not destination-specific but are also used when searching for car hire. Lastly, we determined which search terms people used when their key criteria was a pick-up point close to a domestic airport. This gave a comprehensive overview of the size of audience that used search engines to research, find and book car hire. For natural search, we analysed the natural search rankings on Google to see which websites and brands were positioned on page one for each term. That way we were able to build up an aggregate view of the most commonly appearing and prominent websites, as well as the respective size of the audience they were reaching as a result of having that keyword-specific visibility. For paid search, we monitored the advertisers appearing in the sponsored links for the top 90 of the 3,800 terms analysed. Data was retrieved from Google regularly on a daily basis during January to ensure a fair assessment of the paid search space and to take into account the ad rotation system employed by Google. This data was then collated and league tables of the most visible websites in both natural and paid search were created for the car hire sector. For social media, we assessed the top 15 brands in natural and paid search, based on the number of followers and the level of interaction on their official Facebook and Twitter accounts. On the following pages you will find market view data for the car hire industry as a whole, as well as by segment: generic terms, domestic and worldwide destinations. Car hire sector report, Issue 8, January 2011 Total audience size (773,000 searches — January 2011) Approximately how many searches were performed in January using car hire terms relating to generic and destination-based keywords? The total number of searches made on Google for car hire in July We have considered every search term and aggregated the number of times each one was used in November, December and January to give an indication of the number of searches. January (773,000) was similar in volume, compared with our previous sector report (October 2010), when 763,000 searches were performed. Total number of car hire-related searches Worldwide destinations proved 800,000 November December 600,000 January 400,000 200,000 to be the most popular subsector, in terms of searches, accounting for more than 350,000 queries in January alone, which was 45% of the total search volume for car hire. Proportionally, relative to the UK car hire search market, searches 0 for domestic car hire decreased by 4%, whilst for generic 200, 20 0 00 000 0 keywords, there was a marked 15% increase. Number of searches by type (January 2011) 1500000 Therefore, from the chart, we 2000000 Domestic keywords can deduce that in January 138,817 | 18% many consumers used Google to 2500000 search for holidays abroad and hence this time of the year was especially important for travel Worldwide destination keywords 350,958 | 45% websites to target worldwide destination keywords. Generic keywords 283,575 | 37% 3 www.greenlightsearch.com | T: +44 (0)20 7253 7000 Share: The most visible websites and advertisers in Google search Keyword breakdown Which were the most queried terms across both generic and destination-based searches for car hire? ‘Car hire’ was the most popular term, accounting for 14% of We initially analysed 3,800 keywords for this exercise, which cumulatively totalled 773,000 searches in January 2011. Here we looked at which individual terms were most searched for. all searches in January. It was searched for 110,000 times, which was a notable increase Keyword breakdown (January 2011) compared with October, when searches totalled 49,500. Car hire 110,000 | 14% The UK was the most searched for Car rental 40,500 | 5% destination, with the terms ‘car hire UK’ and ‘car rental UK’ accounting Rent a car 33,100 | 4% for 5% of the total search volume. Car hire UK 27,100 | 4% Other Keywords 458,350 | 59% Malaga car hire 6,600 | 1% Car hire France 6,600 | 1% Cheap car hire 27,100 | 4% Car hire Spain 18,100 | 2% Economy car hire 9,900 | 1% Car rental UK 8,100 | 1% Car hire Malaga 8,100 | 1% Car hire comparison 6,600 | 1% Cheap car rental 6,600 | 1% Compare car hire 6,600 | 1% Searches for car hire in Europe remained the most popular, representing almost half (47%) of all geographically-based keyword searches. In January 2011, year-on-year, searches for travel to foreign Searches by geographic location (January 2011) countries grew by 18% compared with 10% for domestic destinations. 250,000 Source: Google, “Easter and the Royal Bank Holiday” 200,000 150,000 Europe | 229,838 | 47% UK & Ireland | 106,402 | 22% North America | 52,079 | 11% 100,000 UK Airports | 32,415 | 7% Far East & Australasia | 30,030 | 6% 50,000 Africa | 21,785 | 4% Caribbean & South America | 10,075 | 2% 0 50 0,0 000 Share: Middle East & South Asia | 7,151 | 1% Get in touch to discuss your site’s specific performance. 4 Car hire sector report, Issue 8, January 2011 Natural Search Which sites were most visible in January? Given that UK web users conducted 773,000 searches for car hire-related terms in January 2011, which brands were best positioned on page one of Google natural search and therefore most likely to gain the searcher’s consideration? TravelSupermarket achieved 60% visibility by ranking at position one on Google for 110 keywords. We have determined the best positioned and hence most visible websites in this sector based on the volumes for each keyword and their respective ranking for those terms on page one of Google. These websites have been scored in the league table below, which represents visibility to a total of 773,000 searches in January. Its share of voice increased by 19% since October and it was the most visible website for car hire in January, replacing the previous forerunner, CarRentals. The top 60 most visible car hire websites in natural search Although CarRentals only lost 1% No. Domain Reached volume Missed volume Percentage reached 1 travelsupermarket.com 460,965 312,321 60% 2 carrentals.co.uk 399,701 373,585 52% 3 enterprise.co.uk 262,268 511,018 34% 4 europcar.co.uk 261,901 511,385 34% 5 avis.co.uk 228,617 544,669 30% 6 holidayautos.co.uk 211,579 561,707 27% 7 hertz.co.uk 204,228 569,058 26% In our previous sector report, 8 easycar.com 160,257 613,029 21% CarRentals ranked at position one 9 nationalcar.co.uk 137,683 635,603 18% for the popular search terms: ‘car 10 thrifty.co.uk 121,578 651,708 16% rentals UK’, ‘car rental’ and ‘UK 11 anycarhire.com 105,773 667,513 14% car hire’; however, in January it 12 sixt.co.uk 94,811 678,475 12% did not rank at position one for 13 budget.co.uk 91,040 682,246 12% any of these search terms. 14 rhinocarhire.com 84,182 689,104 11% 15 novacarhire.com 63,422 709,864 8% 16 auto-europe.co.uk 62,397 710,889 8% 17 comparecarhire.co.uk 58,590 714,696 8% 18 arguscarhire.com 55,261 718,025 7% 19 europcar.com 52,443 720,843 7% 20 economycarhire.com 47,171 726,115 6% 21 cheapcarhirerates.co.uk 43,761 729,525 6% 22 dealchecker.co.uk 42,936 730,350 6% 23 doyouspain.com 41,573 731,713 5% 24 vroomvroomvroom.co.uk 41,372 731,914 5% 25 carspain.com 36,334 736,952 5% 5 www.greenlightsearch.com | T: +44 (0)20 7253 7000 visibility in January, compared with October, TravelSupermarket’s massive increase in natural search visibility meant that CarRentals fell to second place in our league table. Share: The most visible websites and advertisers in Google search The top 60 most visible car hire websites in natural search (contd.) No. Domain Reached volume Missed volume Percentage reached 26 121carhireuk.com 33,316 739,970 4% position 16 in our October report, 27 carhireexpress.co.uk 31,571 741,715 4% though it ascended to position 28 carjet.com 31,311 741,975 4% nine in January. It achieved 18% 29 carhire.co.uk 29,323 743,963 4% share of voice, which was an 30 hertz.com 24,888 748,398 3% 8% increase. 31 car-hire-centre.co.uk 24,279 749,007 3% 32 alamo.com 21,579 751,707 3% Enterprise also gained a large 33 enterprise.com 21,403 751,883 3% share of voice (a 12% increase), 34 moneysavingexpert.com 21,080 752,206 3% thus it ascended from fourth 35 alamo.co.uk 20,711 752,575 3% position to third. 36 rentspain.com 19,445 753,841 3% 37 hispacar.com 19,340 753,946 3% 38 hanwells.net 17,880 755,406 2% 39 malagacar.com 17,752 755,534 2% 40 jafvans.com 17,400 755,886 2% 41 121carhire.com 16,504 756,782 2% 42 rentalcargroup.com 15,630 757,656 2% 43 carhiremarket.com 14,877 758,409 2% 44 avis.co.za 14,626 758,660 2% 45 budget.ie 13,998 759,288 2% 46 lastminute.com 13,918 759,368 2% 47 budget.com 13,531 759,755 2% 48 comparecarrentals.co.uk 13,462 759,824 2% 49 carhire3000.com 13,087 760,199 2% 50 cyprus-car.com 12,953 760,333 2% 51 france-car-hire-rental.com 12,835 760,451 2% 52 uscarhire.co.uk 12,808 760,478 2% 53 dagenhammotors.co.uk 12,150 761,136 2% 54 121carhirefrance.com 11,950 761,336 2% 55 carhiredirect.co.uk 11,946 761,340 2% 56 webcarhire.com 11,923 761,363 2% 57 cyprusvillascypruscars.com 11,873 761,413 2% 58 avis.com 11,667 761,619 2% 59 vroomvroomvroom.com.au 11,631 761,655 2% 60 121carhirespain.com 11,607 761,679 2% Share: NationalCar previously ranked at easyCar, which saw visibility increase by 10%, was a new entrant into the top 10, having ranked in position 14 in October. Get in touch to discuss your site’s specific performance. 6 Car hire sector report, Issue 8, January 2011 Natural search: generic keywords Generic terms (which are not destination or brand-specific) accounted for more than 283,000 searches in January 2011. How did those searches break down. Other keywords 33,375 | 12% The term ‘car hire’ was searched for a total of 110,000 times in January, which was more than double the volume compared with Long term car hire 4,400 | 2% Car rentals 5,400 | 2% Compare car hire 6,600 | 2% October, when it was queried 49,500 times. Overall, the Cheap car rental 6,600 | 2% keyword accounted for 39% of all Car hire comparison 6,600 | 2% Car hire 110,000 | 39% Economy car hire 9,900 | 3% generic car hire searches. Europcar was the most visible Cheap car hire 27,100 | 10% website, attaining 71% share of voice, which was a 13% increase. This is most likely because it ranked at position one for the two most Rent a car 33,100 | 12% searched for generic search terms, Car rental 40,500 | 14% ‘car hire’ and ‘car rental’, with which Which websites were most visible for generic keywords? cumulatively accounted for 43% of the total search volume (a growth No. Domain Reached volume Missed volume Percentage reached 1 europcar.co.uk 200,211 83,364 71% 2 enterprise.co.uk 186,363 97,212 66% 3 travelsupermarket.com 184,582 98,993 65% 4 hertz.co.uk 172,651 110,924 61% 5 avis.co.uk 168,417 115,158 59% 6 easycar.com 144,192 139,383 51% 7 holidayautos.co.uk 141,602 141,973 50% ranking at position one for the high 8 carrentals.co.uk 98,689 184,886 35% volume term: ‘cheap car hire’. 9 nationalcar.co.uk 91,826 191,749 32% 10 thrifty.co.uk 71,244 212,331 25% Although Avis’ visibility increased 11 sixt.co.uk 70,792 212,784 25% by 4% in January, it fell from second 12 comparecarhire.co.uk 48,439 235,136 17% position to fifth in our league 13 budget.co.uk 35,238 248,337 12% 14 cheapcarhirerates.co.uk 28,704 254,871 10% 15 moneysavingexpert.com 21,080 262,495 7% 16 hanwells.net 17,880 265,695 6% 17 jafvans.com 17,400 266,175 6% 18 121carhire.com 16,436 267,139 6% 19 carhiremarket.com 14,659 268,916 5% 20 dagenhammotors.co.uk 12,150 271,425 4% 7 www.greenlightsearch.com | T: +44 (0)20 7253 7000 of 10% since October). TravelSupermarket moved up the rankings from seventh position to third as its visibility increased by 22%. This was achieved through table, demonstrating the fierce competition in the natural search rankings for the generic keywords. Share: The most visible websites and advertisers in Google search Natural search: domestic keywords Searches specifically for destinations (including airports) in the UK and Ireland accounted for more than 138,000 searches in January 2011. How did those searches break down? The keyword ‘car hire UK’ was the most searched for term in January, with 27,100 searches, Car hire UK 27,100 | 20% which accounted for a 20% share of the domestic car hire search market overall. Car rental UK 8,100 | 6% Other keywords 75,517 | 54% Cheap car hire UK 5,400 | 4% Car hire London 4,400 | 3% Car hire Edinburgh 2,900 | 2% Car hire Ireland 2,900 | 2% Car rental London 2,900 | 2% Car hire Edinburgh Airport 2,400 | 2% Car hire Glasgow Car hire Glasgow Airport 2,400 | 2% Car hire Dublin 2,400 | 2% 2,400 | 2% Which websites were most visible for domestic keywords? CarRentals was once again the most visible website, achieving 58% share of voice. Interestingly, although its visibility increased by 4% it ranked at position one for 41 terms in January, compared with 68 in October. Enterprise featured in second place in our league table, achieving 53% visibility. Despite No. Domain Reached volume Missed volume Percentage reached 1 carrentals.co.uk 80,094 58,723 58% 2 enterprise.co.uk 73,838 64,979 53% 3 travelsupermarket.com 63,360 75,457 46% 4 avis.co.uk 52,442 86,375 38% 5 thrifty.co.uk 49,518 89,299 36% 6 europcar.co.uk 48,373 90,444 35% 7 budget.co.uk 47,512 91,305 34% 8 nationalcar.co.uk 43,193 95,624 31% share of voice by 25%, which saw it 9 121carhireuk.com 33,316 105,501 24% move up from position 11 to three. 10 vroomvroomvroom.co.uk 32,077 106,740 23% 11 hertz.co.uk 30,833 107,984 22% By contrast, Hertz.co.uk lost 12 anycarhire.com 29,393 109,424 21% 13% visibility and dropped from 13 sixt.co.uk 16,113 122,704 12% position six to 11. 14 budget.ie 13,998 124,819 10% 15 cheapcarhirerates.co.uk 13,959 124,858 10% 16 novacarhire.com 13,095 125,722 9% 17 easycar.com 11,616 127,201 8% 18 budget-ireland.com 9,644 129,173 7% 19 carhire.co.uk 9,136 129,681 7% 20 rhinocarhire.com 8,172 130,645 6% Share: ranking at position one for the most popular domestic search term, ‘car hire UK’, however, it only ranked at position one for eight keywords in total. TravelSupermarket increased its Get in touch to discuss your site’s specific performance. 8 Car hire sector report, Issue 8, January 2011 Natural search: worldwide keywords Searches specifically for worldwide destinations (not including the UK and Ireland) accounted for 350,000 searches in January 2011. How did those searches break down? Car hire Malaga 8,100 | 2% Car hire France 6,600 | 2% Car hire Spain Malaga car hire 18,100 | 5% 6,600 | 2% Car hire Alicante 5,400 | 2% Car hire in Spain 5,400 | 2% Car hire Italy 5,400 | 2% Car hire Portugal 5,400 | 2% Cheap car hire Spain 5,400 | 2% Car hire Cyprus 4,400 | 1% Car hire Geneva 4,400 | 1% Car hire Lanzarote 4,400 | 1% The term ‘car hire Spain’ was searched for 18,100 times, which accounted for 5% of all worldwide destination keyword searches. Four out of the top five most popular terms were for car hire in Spain, which emulates the considerable size of the UK consumer market for such services. CarRentals ranked in first place, achieving 63% share of voice, which was an increase of 10% compared with our October Other keywords 271,358 | 77% report. However, despite this rise in visibility, it ranked at position Which websites were most visible for worldwide keywords? one for 211 terms, having featured No. Domain Reached volume Missed volume Percentage reached 1 carrentals.co.uk 220,918 129,976 63% 2 travelsupermarket.com 213,022 137,872 61% 3 rhinocarhire.com 75,785 275,109 22% TravelSupermarket ranked at 4 holidayautos.co.uk 66,955 283,939 19% position one on Google for 130 5 anycarhire.com 64,791 286,103 18% 6 auto-europe.co.uk 55,039 295,855 16% 7 novacarhire.com 49,490 301,404 14% 8 europcar.com 48,549 302,345 14% 9 arguscarhire.com 47,976 302,918 14% 10 dealchecker.co.uk 42,280 308,614 12% 11 doyouspain.com 41,362 309,532 12% voice increase by 7% and it moved 12 carspain.com 36,334 314,560 10% up to fourth position, whilst 13 economycarhire.com 36,109 314,785 10% Europcar lost 5% visibility and fell 14 carjet.com 26,861 324,033 8% from fifth position to eighth. 15 carhireexpress.co.uk 24,718 326,176 7% 16 hertz.com 22,336 328,558 6% 17 alamo.com 21,567 329,327 6% 18 enterprise.com 21,364 329,530 6% 19 rentspain.com 19,183 331,711 5% 20 hispacar.com 19,114 331,780 5% 9 www.greenlightsearch.com | T: +44 (0)20 7253 7000 at the same position for 466 keywords in October. keywords. Although its visibility increased by 13%, it remained in second place in our league table. HolidayAutos saw its share of Share: The most visible websites and advertisers in Google search Paid Search Which advertisers were most visible in January? We have conducted a detailed level of monitoring and analysis to determine which advertisers appeared most prominently in the paid search space. An advertiser’s share of voice is based on: how often it was present on Google, which ad position it bid for and the associated search volume for the keywords it bid on. These advertisers have been scored in the league table below, which represents visibility across the top 90 keywords in January 2011. CarHire3000 was the most visible advertiser in January, achieving 81% share of voice, which was a 7% decrease since October. Compared with our last report, it bid on 65 keywords, at a lower The top 60 most visible car hire advertisers in paid search average ad position of three, having No. Advertiser Share of voice 1 carhire3000.com 81% 2 avis.co.uk 52% 3 travelsupermarket.com 52% 4 atlaschoice.com 47% 5 holidayautos.co.uk 45% 6 rentmeanycar.com 41% 7 auto-europe.co.uk 41% 8 europcar.co.uk 37% 9 budget.co.uk 31% 10 arguscarhire.com 31% 11 alamo.co.uk 25% DoYouSpain appeared for just six of 12 ebookers.com 19% the keywords analysed yet achieved 13 recordrentacar.com 13% 8% share of voice through bidding 14 economycarhire.com 12% at a high average ad position of two. 15 enterprise.co.uk 11% 16 sixt.co.uk 10% 17 dollar.co.uk 10% 18 hertz.co.uk 9% 19 easycar.com 8% 20 doyouspain.com 8% 21 streetcar.co.uk 8% 22 economycarrentals.co.uk 5% 23 netflights.com 5% 24 dealchecker.co.uk 4% 25 spain.economycarrentals.co.uk 4% 26 budget.ie 4% 27 nationalcar.co.uk 4% 28 nationwidehireuk.co.uk 4% previously bid on 70 terms, at position two. Share: Avis moved up from fourth position to second in our paid search league table. In January, it achieved 52% visibility through bidding on 67 keywords, at an average ad position of seven. It is interesting to note that Get in touch to discuss your site’s specific performance. 10 Car hire sector report, Issue 8, January 2011 The top 60 most visible car hire advertisers in paid search (contd.) No. Advertiser Share of voice 29 arnoldclarkrental.com 3% 30 cyprus.economycarrentals.co.uk 2% 31 autorent.pt 2% 32 amigoautos.co.uk 2% 33 thrifty.co.uk 2% 34 expressrentacar.co.uk 2% 35 holidaynet24.com 2% 36 jucy.co.nz 1% 37 hertz.com 1% 38 volvocarslondon.co.uk 1% RentMeAnyCar entered our league 39 carhiredetective.com 1% table in sixth position, having bid 40 europcarjersey.com 1% on 44 keywords, at an average 41 coolcars4hire.co.uk 1% ad position of three. Although 42 uk.economycarrentals.co.uk 1% not visible in our natural search 43 e-carhiremalaga.co.uk 1% analysis, it was extremely visible in 44 affordablecarrentals.co.uk 1% our paid search section, indicating 45 a2b-car-rental.com 1% that it was buying its way to 46 vamos4x4.com 1% 47 drivesouthafrica.co.za 1% 48 drive-go.com 1% 49 edinburghairportcarhire.com 1% 50 peugeot.co.uk 1% 51 myalgarvecars.com 1% 52 carhiresearch.co.uk 1% 53 usrentacar.co.uk 1% 54 portugal.economycarrentals.co.uk 1% 55 carhire.avis.co.uk 1% 56 cheap-car-rental.com 1% for only eight keywords (at an 57 cardelmar.co.uk 1% average ad position of four), 58 amtrentacar.co.uk 1% compared with October, when it 59 airportcarrental-lasvegas.com 0.5% bid on 27 keywords, at an average 60 airportcarrental.co.nz 0.5% ad position of five. Overall, there was not much movement, in terms of rankings 11 www.greenlightsearch.com | T: +44 (0)20 7253 7000 in the top 10, with car hire brands either moving up or falling by a single place. However, there was a new entrant to our paid search league table, RentMeAnyCar, which had not featured in any of our previous reports. visibility in the Google search results in January. NationalCar, which previously ranked in ninth position in our October report, dropped a substantial number of places, having lost 31% visibility. This may have been caused as it appeared Share: The most visible websites and advertisers in Google search Paid search: ad copy analysis The table below shows which ad creatives featured most frequently across the top 90 generic, domestic and worldwide car hire keywords in the Google paid search space during January 2011. Share of voice is based on the number of times Google displayed the individual piece of ad copy, also taking into account ad position, search term volume and Google’s ad rotation. In addition, we have analysed how many unique creatives were present for each advertiser. No. Domain Ad creative Unique Share of creatives voice 1 Car Hire From £8 Per Day Get up to 60% off car hire 5000 locations, amazing rates www.atlaschoice.com 103 Car Hire From £8 Per Day Car hire fr £8 per day. Book now Fast.Secure.Immediate confirmation www.holidayautos.co.uk 133 Car hire from £8 per day Worldwide car hire from £8 per day UK from £15/day. Book online today! www.carhire3000.com 151 Car Hire Car Hire Specialists. Unbeatable Prices. Hire a Car Now! www.rentmeanycar.com 19 Alamo® Car Hire Free Additional Driver! Book Worldwide Car Hire with Alamo® Now. alamo.co.uk 80 Avis Car Hire Great deals on a wide range of cars Now with UK Home Delivery! www.avis.co.uk/homedelivery 418 Budget Rent A Car Low cost car hire from the experts, with flexibility and great value. www.budget.co.uk 33 Up to 30% Off Car Hire Save Up to 30% On Car Hire & we Deliver Direct To You. Book Now! Europcar.co.uk 152 Car Rental Unbeatable Prices For Any car Car Hire in The UK. No Hidden Costs www.rentmeanycar.com 19 Budget Car Hire Feeling the pinch? Low cost car hire that's kind to your wallet! www.budget.co.uk 33 Car Hire From £8 Per Day Get up to 60% off car hire 5000 locations, amazing rates www.atlaschoice.com 103 2 3 4 5 6 7 8 9 10 11 atlaschoice.com holidayautos.co.uk carhire3000.com rentmeanycar.com alamo.co.uk avis.co.uk budget.co.uk europcar.co.uk rentmeanycar.com budget.co.uk atlaschoice.com 19% AtlasChoice featured the most 17% visible individual ad creative, which promoted its offer of 10% ‘up to 60% off bookings in 5,000 locations’. 9% Of all advertisers for car hire, Avis 8% featured the greatest number of ad creatives (418) yet just two 8% ranked in the top 15. By contrast, RentMeAnyCar advertised 19 8% individual ads, of which three ranked in our league table. 7% Early Q1 is a significant period 7% when many UK consumers book their holidays. Many companies 6% in our league table recognised this and responded with special 6% offers, advertising cheap car hire and stating lowest rates available. 12 rentmeanycar.com Car Hire Unbeatable Prices. Free Delivery & Collection. Hire a Car Now! www.rentmeanycar.com 19 6% 13 avis.co.uk Avis Rent A Car Reassure yourself and rent with a brand trusted for more than 60 yrs www.avis.co.uk 418 6% 14 ebookers.com Cheap Car Rental Incl. free breakdown cover, CDW & Theft Waiver & 3rd party liability. www.ebookers.com/carhire 135 6% 15 avis.co.uk Car Hire Special Deals Discover new places with Avis! Car Hire Bargains from £15 per day. www.avis.co.uk 418 6% Share: Attaining 19% share of voice, Get in touch to discuss your site’s specific performance. 12 Car hire sector report, Issue 8, January 2011 Paid search: generic keywords Monthly searches specifically for generic car hire keywords accounted for more than 283,000 searches in January. Here we assess which advertisers were most visible for those keywords. CarHire3000 was the most visible advertiser, achieving 77% share of voice through bidding on No. Advertiser Share of voice 1 carhire3000.com 77% 2 atlaschoice.com 66% 3 travelsupermarket.com 66% 4 avis.co.uk 64% 5 rentmeanycar.com 57% 6 holidayautos.co.uk 51% 7 auto-europe.co.uk 43% 8 budget.co.uk 40% 9 alamo.co.uk 36% 10 europcar.co.uk 30% from sixth place to position 18. 11 ebookers.com 18% It only bid on one keyword, at 12 enterprise.co.uk 16% an average ad position of one, 13 arguscarhire.com 13% whereas it bid on nine keywords 14 economycarrentals.co.uk 13% at an average ad position of seven 15 dollar.co.uk 9% in October. 16 hertz.co.uk 9% 17 nationwidehireuk.co.uk 8% 18 nationalcar.co.uk 5% 19 streetcar.co.uk 5% 20 economycarhire.com 4% nine keywords, at an average ad position of five. AtlasChoice increased its share of voice (by 26%) and moved up from ninth position to second in January. By comparison, NationalCar lost 44% of its visibility, thus it fell The top six advertisers all achieved 51% visibility, or more, in the paid search space, indicating the intense competition for generic car hire keywords. Which ad creatives were most visible for generic keywords? No. Domain Ad creative Unique Share of creatives voice 1 Car Hire From £8 Per Day Get up to 60% off car hire 5000 locations, amazing rates www.atlaschoice.com 9 Car Hire From £8 Per Day Car hire fr £8 per day. Book now Fast.Secure. Immediate confirmation www.holidayautos.co.uk 3 Car hire from £8 per day Worldwide car hire from £8 per day UK from £15/day. Book online today! www.carhire3000.com 24 2 3 atlaschoice.com holidayautos.co.uk carhire3000.com 46% 40% 23% hire rates available in order to incentivise the consumer to click. Alamo® Car Hire Free Additional Driver! Book Worldwide Car Hire with Alamo® Now. alamo.co.uk 9 19% 5 avis.co.uk Avis Car Hire Great deals on a wide range of cars Now with UK Home Delivery! www.avis.co.uk/homedelivery 41 17% | day’. This reveals how important it is to advertise the lowest car alamo.co.uk www.greenlightsearch.com HolidayAutos and CarHire3000 advertised car hire ‘from £8 per 4 13 Interestingly, AtlasChoice, T: +44 (0)20 7253 7000 Share: The most visible websites and advertisers in Google search Paid search: domestic keywords Monthly car hire searches specifically for destinations in the UK and Ireland (including domestic airports) accounted for more than 138,000 searches in January. Here we assess which advertisers were most visible for those keywords. CarHire3000 achieved a dominant 93% visibility in paid search for domestic car No. Advertiser Share of voice 1 carhire3000.com 93% 2 rentmeanycar.com 47% 3 travelsupermarket.com 46% 4 europcar.co.uk 46% 5 auto-europe.co.uk 43% 6 budget.co.uk 42% 7 avis.co.uk 35% 8 ebookers.com 30% 9 alamo.co.uk 27% 10 holidayautos.co.uk 27% 11 atlaschoice.com 23% In January, eBookers bid on 12 arguscarhire.com 21% 24 keywords, at an average ad 13 streetcar.co.uk 20% position of eight. It achieved 14 dollar.co.uk 17% 30% visibility, which was a 15 enterprise.co.uk 14% 22% increase in share of voice 16 budget.ie 13% 17 sixt.co.uk 12% 18 netflights.com 11% 19 easycar.com 10% 20 hertz.co.uk 8% hire‑related keywords by bidding on 28 keywords, at an average ad position of two. RentMeAnyCar entered our league table in second place and attained 47% visibility through appearing for 21 keywords, at an average ad position of two. since October, when it ranked at position 18 in our league table. eBookers also featured the greatest number of individual ads (79), yet its most visible ad Which ad creatives were most visible for domestic keywords? creative only achieved 12% share No. Domain Ad creative Unique Share of creatives voice 1 Budget Rent A Car Low cost car hire from the experts, with flexibility and great value. www.budget.co.uk 22 Car hire UK Find It Cheaper And We'll Beat It! Call Us Free Or Book Online Today www.carhire3000.com/UK 58 Car Hire Car Hire Specialists. Car Hire Specialists. Unbeatable Prices. Hire a Car Now! www.rentmeanycar.com 11 2 3 budget.co.uk carhire3000.com rentmeanycar.com 21% only displayed 22 individual ads and its top ad creative achieved 14% 21% share of voice. This may be the case as Budget’s ad creatives 12% were rotated less frequently in the paid search space. 4 ebookers.com Cheap Car Rental Incl. free breakdown cover, CDW & Theft Waiver & 3rd party liability. www.ebookers.com/carhire 79 12% 5 dollar.co.uk Cheap Rent-a-Car Deals Our Guaranteed Lowest Rates Are Online. Do More With Your Dollar™ www.Dollar.co.uk 7 11% Share: of voice. On the contrary, Budget Get in touch to discuss your site’s specific performance. 14 Car hire sector report, Issue 8, January 2011 Paid search: worldwide keywords Monthly car hire searches for worldwide destinations (not including the UK and Ireland) accounted for more than 350,000 searches in January. Here we assess which advertisers were most visible for those keywords. CarHire3000 was the most visible advertiser, attaining 74% visibility through bidding on No. Advertiser Share of voice 1 carhire3000.com 74% 2 arguscarhire.com 65% 3 holidayautos.co.uk 55% 4 avis.co.uk 52% 5 atlaschoice.com 42% 6 recordrentacar.com 42% 7 europcar.co.uk 38% 8 auto-europe.co.uk 38% 9 travelsupermarket.com 36% share of voice (65%) and this was 10 economycarhire.com 35% due to the fact that it appeared more 11 doyouspain.com 22% often than HolidayAutos in the paid 12 sixt.co.uk 22% search space. 13 spain.economycarrentals.co.uk 14% 14 easycar.com 13% Europcar’s share of voice 15 rentmeanycar.com 13% increased considerably (by 16 ebookers.com 11% 17 dealchecker.co.uk 10% 18 alamo.co.uk 10% 19 hertz.co.uk 9% 20 cyprus.economycarrentals.co.uk 7% 28 keywords, at an average ad position of four. By comparison, ArgusCarHire and HolidayAutos also appeared for 28 keywords, yet both bid at a lower average ad position of five. However, ArgusCarHire achieved a higher 29%) and thus it ascended our league table from position 16 to seventh place. Conversely, AmigoAutos did not feature in our top 20 advertisers, Which ad creatives were most visible for worldwide keywords? having ranked in tenth position No. Domain Ad creative Unique Share of creatives voice 1 carhire3000.com Cheap Car Hire in Spain Find It Cheaper And We'll Beat It. Call Us Free Or Book Online Today! www.carhire3000.com/Spain 69 17% 2 recordrentacar.com Car Hire Spain £7/day Planning a Trip to Spain? Book from £7 in Malaga, Alicante & Mallorca recordrentacar.com/SpainCarHire 46 13% Car Rental Spain Hire a Car in Spain with Europcar. Book Online and Save up to 25%! www.Europcar.co.uk/spain 111 3 europcar.co.uk 9% Car Hire Spain from £18 Hire with Sixt from only £18/day Early Bird Specials in Spain! www.sixt.co.uk/Spain 75 8% 5 carhire3000.com Malaga Car Hire Prices from £12 per day, no credit card, cancellation or amendment fee www.carhire3000.com 69 7% | Achieving 17% share displayed the most visible ad creative, which advertised a sixt.co.uk www.greenlightsearch.com 33% visibility. of voice, CarHire3000 4 15 in October, when it achieved T: +44 (0)20 7253 7000 price-match guarantee. Share: The most visible websites and advertisers in Google search Paid search bidding strategies We have monitored Google closely to identify who was advertising in the paid search space, and when they chose to advertise. Our analysis tracks visibility of advertisers, in terms of bidding frequency, average ad position and keywords bid on, rather than assessing other performance indicators, such as sales and cost per acquisition. The data has then been broken down further to reveal advertising behaviour by individual days of the week and times of the day. Day parting strategy Research by Google established that most car hire-related queries are performed on Mondays, with slightly fewer on other weekdays (Source: Google Insights). The fewest number of car hire-related searches are made over the weekend, especially on Saturday. Did advertisers reflect this day parting in their bidding strategies? Ad count by day, over a 1-week period (chosen at random; week commencing 10th January) Consumer search behaviour eBookers 20% Hertz.com Alamo Percentage of visibility 15% Auto-Europe HolidayAutos 10% ArgusCarHire AtlasChoice 5% TravelSupermarket Avis 0% Mon 10th Tue 11th Thu 13th Fri 14th Sat 15th Sun 16th CarHire3000 The majority of advertisers Although Auto-Europe Hertz.com appeared to achieve appeared to attain relatively demonstrated low visibility on low visibility on Monday, yet from consistent visibility throughout the Monday, it recognised the drop in mid-week onwards it achieved a week, thus not reflecting the height consumer search activity during comparatively high share of voice, of consumer search behaviour on the weekend. which opposed the consumer Monday and Wednesday. Share: Wed 12th search behaviour. Get in touch to discuss your site’s specific performance. 16 Car hire sector report, Issue 8, January 2011 Hourly parting strategy Our research found that there are two peaks in the day when travel consumers search most. The first is a lunchtime slot from approximately 12 midday to 2pm, the second is the after work slot, from 6pm to 8pm. Did advertisers consider these trends in their bidding strategies? Ad count by hour, over a 1-day period (day chosen at random; Tuesday 11th January) Consumer search behaviour Percentage of visibility 35% Hertz.com 30% eBookers 25% Alamo Auto-Europe 20% ArgusCarHire 15% AtlasChoice 10% HolidayAutos TravelSupermarket 5% Avis 0% Midnight - 4am 4am - 8am 8am - 12pm 12pm - 4pm 4pm - 8pm 8pm - Midnight CarHire3000 Overall, advertisers appeared to Hertz.com best reflected consumer Of all car hire advertisers, eBookers achieve varied levels of visibility behaviour as it achieved a high attained the highest visibility throughout the day but few share of voice at lunchtime and overnight yet its share of voice emulated search activity during the in the evening, compared with decreased markedly after 12pm, lunchtime and evening periods. other advertisers. which opposed the consumer search trend. 17 www.greenlightsearch.com | T: +44 (0)20 7253 7000 Share: TheIntegrated most visible websites and advertisers in Google search Search Which websites/advertisers performed well? If we look at the visibility achieved by websites in natural search and the impression share gained by those websites as advertisers in the paid search space, who obtained the greatest share of 60% voice overall? Here we have taken the top websites/advertisers across both mediums to give an indication of their integrated search performance. travelsupermarket.com carrentals.co.uk 50% Strong natural search visibility Natural search visibility 40% enterprise.co.uk Strong integrated search visibility europcar.co.uk avis.co.uk 30% holidayautos.co.uk hertz.co.uk easycar.com 20% Poor integrated search visibility nationalcar.co.uk Strong paid search visibility thrifty.co.uk sixt.co.uk budget.co.uk 10% auto-europe.co.uk arguscarhire.com economycarhire.com alamo.co.uk ebookers.com 0% 0% atlaschoice.com rentmeanycar.com 20% 40% carhire3000.com 60% 80% 100% Paid search visibility TravelSupermarket and Avis CarRentals achieved strong CarHire3000 achieved high achieved strong integrated search visibility in natural search; however, visibility in paid search but at the visibility as both achieved a notable it did not attain any visibility in expense of natural search. share of voice in natural and paid search. paid search. Share: Get in touch to discuss your site’s specific performance. 18 Car hire sector report, Issue 8, January 2011 The most visible car hire websites in both natural and paid search No. Website / advertiser Natural search Paid search TravelSupermarket remained 1 travelsupermarket.com 60% 52% the leader in our integrated 2 carhire3000.com 2% 81% search league table as it attained 3 avis.co.uk 30% 52% relatively high exposure across 4 holidayautos.co.uk 27% 45% 5 europcar.co.uk 34% 37% 6 carrentals.co.uk 52% 0% 7 auto-europe.co.uk 8% 41% 8 atlaschoice.com 0% 47% 9 enterprise.co.uk 34% 11% 10 budget.co.uk 12% 31% Whilst CarHire3000 achieved 11 rentmeanycar.com 0% 41% 2% visibility in natural search, it 12 arguscarhire.com 7% 31% attained a dominant 81% share of 13 hertz.co.uk 26% 9% 14 easycar.com 21% 8% 15 alamo.co.uk 3% 25% 16 sixt.co.uk 12% 10% 17 nationalcar.co.uk 18% 4% 18 ebookers.com 0% 19% league table, ranked at position 19 economycarhire.com 6% 12% 11 as it achieved 41% visibility in 20 thrifty.co.uk 16% 2% paid search. 21 recordrentacar.com 1% 13% 22 anycarhire.com 14% 0% 23 doyouspain.com 5% 8% 24 rhinocarhire.com 11% 0% 25 dealchecker.co.uk 6% 4% 26 dollar.co.uk 0% 10% 27 novacarhire.com 8% 0% 28 streetcar.co.uk 0% 8% Apart from CarHire3000, the 29 comparecarhire.co.uk 8% 0% top five car hire brands achieved 30 europcar.com 7% 0% their integrated visibility through 31 economycarrentals.co.uk 1% 5% comparatively equal exposure in 32 cheapcarhirerates.co.uk 6% 0% both natural and paid search. 33 budget.ie 2% 4% 34 vroomvroomvroom.co.uk 5% 0% 35 netflights.com 0% 5% 36 carspain.com 5% 0% 37 hertz.com 3% 1% 38 121carhireuk.com 4% 0% 39 spain.economycarrentals.co.uk 0% 4% 40 carhireexpress.co.uk 4% 0% 19 www.greenlightsearch.com | T: +44 (0)20 7253 7000 both natural and paid search. Although it lost 11% share of voice in paid search, its natural search visibility increased by 19%. voice in paid search. RentMeAnyCar, which had not previously featured in our Alamo dropped down our rankings by eight places, which was due to a 19% decrease in paid search visibility. Share: Social Media Marketing Which brands interacted well? People constantly engage in conversation about brands and products, whether it is at home, at work or socialising with friends. The internet has changed the role, pace and place of conversations and Facebook and Twitter have become two of the most powerful outlets. These sites have become the perfect medium for consumers and commentators to elevate discussions, amplify views and give brands both positive and negative visibility. To gauge social media user interaction with brands, we have monitored the Facebook and Twitter accounts of the top 10 brands in our integrated league table (see page 19) in order to assess how many fans and followers each has. The table below ranks brands based on the cumulative value of their fans and followers, a score which we have termed Social Media Popularity Index (SMPI). It further analyses the proactivity of brands by considering the number of posts and tweets brands produced for consumers to interact with in January. CarRentals was the most followed car hire brand, with a combined following of over 4,400 on Facebook and Twitter. ArgusCarHire was by far the most interactive brand, producing more than 896 posts and tweets. Content included promotions and discounts as well as links to other travel-related websites for consumers to browse and book trips through. No. Brand SMPI Posts Tweets per month per month 1 carrentals.co.uk 4,407 4,076 + 331 8 10 2 avis.co.uk 2,375 0 + 2,375 N/A 7 3 travelsupermarket.com 1,646 0 + 1,646 N/A 21 4 hertz.co.uk 733 79 + 654 5 13 5 auto-europe.co.uk 587 180 + 407 14 12 From the data shown, it appears that 6 arguscarhire.com 510 258 + 252 27 896 very few of the top car hire brands 7 holidayautos.co.uk 436 0 + 436 N/A 35 are capitalising on the potential 8 carhire3000.com 420 264 + 156 4 4 advantages of social networking, 9 europcar.co.uk 204 0 + 204 N/A 0 10 atlaschoice.com 93 0 + 93 N/A 1 =11 enterprise.co.uk 0 0 + 0 N/A N/A =11 budget.co.uk 0 0 + 0 N/A N/A According to Ofcom, in August =11 rentmeanycar.com 0 0 + 0 N/A N/A 2010, social networking accounted =11 easycar.com 0 0 + 0 N/A N/A for nearly a quarter (23%) of all =11 alamo.co.uk 0 0 + 0 N/A N/A time spent online, which again Compared to ArgusCarHire, Europcar has not posted any tweets on its Twitter account since October, thus it is missing out on valuable interaction with consumers. such as conversing with their client base at all times of the day and promoting special offers. affirms the importance of social media engagement. Source: Ofcom, August 2010 Share: Get in touch to discuss your site’s specific performance. 20 Car hire sector report, Issue 8, January 2011 Natural search: improve your website's position Content The leading sites contain rich content on topics that surround the popular keywords and have made this content accessible to search engine spiders to index; however, good content is readily available and thus used by a large number of sites. As such, the search engines need a further differentiator: link equity. Comprehensive ranking is based on search engines being able to access relevant content across your website. Link equity Search engines assess links to determine the credibility of websites because links from third-party sites are considered similar to votes. These links encode a considerable amount of latent and unbiased human judgement about the quality of the linked-to website; therefore, search engines cut through the noise of websites’ self-optimised content and ascertain the true worth of a site. Links play a significant role in helping sites break through the clutter and ascend rankings. The best-performing sites have Your site all invested heavily in their To increase performance, invest into improving the quality, depth and breadth of content around your targeted keywords. Ensure your site is accessible to search engines, pointing to relevant pages within your own site, whilst also focus on developing linking strategies around each product to improve the quantity and quality of links from third-party websites. linking strategies. Paid search: improve your visibility and efficiency Keyword landscape Your keyword landscape should mirror the products and services provided, but also consider the customer search funnel so that you are visible at all stages. Consumer search behaviour is constantly changing, with an increasing number utilising long tail and product-specific terms. Consider seasonal trends and mini campaigns, along with your everyday keywords. Short spurts of activity can help to drive up Ad copy your ROI. Ad copy is the ‘shop window’ opportunity to differentiate your brand from competitors. It acts as a sales and a branding opportunity, hence projecting an accurate and positive message about your brand and products is essential. Ad copy should be treated as a sales opportunity — take advantage by incorporating and Relevancy and quality/index score Every quality score relies on ‘relevancy’. Your keywords, campaigns, ad groups, ad copy and landing pages must all reflect your products and services. Ensure you create a campaign that focuses on relevancy throughout. This will lead to a high score and thus assist in lowering your overall and individual cost-per-click. testing as many ad copy versions Bid and campaign management illustrated in the AdWords As paid search campaigns become larger and more complex they become difficult to manage. Exploiting the long tail without sacrificing quality for quantity is also a challenge, especially when managing copy with pricing and specific products. Bid and campaign management technologies are vital tools in an increasingly competitive marketplace. system, allowing you to see 21 www.greenlightsearch.com | T: +44 (0)20 7253 7000 as possible. Google’s quality score is now exactly what score you have. Share: The most visible websites and advertisers in Google search Social media: keep tabs on your fans, friends and followers In a world where the community holds the power, how do you as a brand owner take part in a way that is beneficial to your brand awareness, customer loyalty, reputation and general brand wellbeing? Greenlight’s objective-orientated approach to Social Media Optimisation (SMO) does just that, providing a flexible framework to deliver social media success regardless of the brand or its aspirations — everything from understanding consumer sentiment, to driving brand awareness, brand loyalty and even acquisitions. Specific targeting is extremely important in the success and cost effectiveness of your social media campaign. The best performing social media campaigns utilise a variety Research your audience Not all social networking sites are the same — if you are trying to get into conversations about your bridal shower gift site, then a site where the dominant stories are about technology and gadgets is not for you. It is rare to find a social media site specifying its main demographic, so this can be more difficult than it looks. of formats and platforms and their content is available to share, to engage and interest their audience. URLs and bookmarking Engagement is key to building Simple, user-friendly URLs are not only more memorable, but they are more likely to be used in status updates and conversations. Make it easy to ‘save’ your pages — use links, icons with call to action terms i.e. ‘follow us on Twitter’. social media optimisation, so make sure that you connect and build a relationship with those speaking to you. Content mobility Ensure that your content is available in multiple formats. As well as PDFs, videos and audio clips, remember to create something in PowerPoint, so that your content can reach a destination such as SlideShare (which is also used within LinkedIn). Speak when you are spoken to Participate in the conversations which affect you and your brand. If you are seen to be engaging with your community, you are likely to build credibility and have more people ‘listening’ to what you have to say. Your involvement also means you will be better placed to know who your brand guardians and assassins are and react accordingly. Provide related information If you have the scope for creating content, then do so. Some content is more likely to become viral and spread through social networking sites than others, but almost every industry has information that will be passed on. Share: Get in touch to discuss your site’s specific performance. 22 Car hire sector report, Issue 8, January 2011 Request a bespoke report If you would like to know exactly what share of search traffic your company is currently attracting, why not get in touch? We can show you the exact size of your market based on the keywords that matter to you most and we can measure how well you are capturing this market through your current search activity. Our sector reports are a great way to benchmark your company’s search performance. They provide a solid foundation on which to plan future search activity and help realign your search strategy. Contact Simon Hollingsworth | Research Executive +44 (0)20 3326 6238 | E: insight@greenlightsearch.com Disclaimer: The information provided in this report is for information only and should not be relied upon to enter into any business transaction or to make any commercial decision. Whilst Greenlight has made every effort to ensure the accuracy of this report, Greenlight cannot accept any liability for any error or inaccuracy found within this document and no warranty is provided regarding its completeness or its suitability for any purpose. The content of the report is the copyright of Greenlight Marketing Limited. The reader may use and circulate the report within its own business organisation. However, it is not permitted to exploit, distribute, sell or otherwise make use of the report for commercial gain. It is permitted to reproduce extracts of the report for public interest, provided that the publisher credits Greenlight as the source of the work. 23 www.greenlightsearch.com | T: +44 (0)20 7253 7000 Share: The most visible websites and advertisers in Google search Can search and social media truly integrate? Dear Reader, As the need for paid and natural search to integrate with social media grows ever stronger, here at Greenlight we’re keen to explore to what extent they are already integrated and to uncover how companies like yours are working with these disciplines at present. We’ve launched a survey to gather opinions of thought leaders and influencers within digital marketing and we’d be delighted if you would take part. As a thank you for participating, we will enter your name into a prize draw to win an iPad2. You will also have full access to the research findings report. The survey will take no more than 5 minutes to complete. To take the survey visit www.greenlightsearch.com/survey The survey closes on Wednesday 18th May. Thanks in advance for your participation. Alicia Levy Director and Co-Founder Share: Get in touch to discuss your site’s specific performance. 24 Car hire sector report, Issue 8, January 2011 SEO, PPC & SOCIAL MEdIA training The Greenlight Academy delivers innovative, timely and relevant courses, empowering online professionals to exploit all the advantages that search and social media marketing can offer a business. • Wide selection of courses for online and marketing professionals • Expert speakers – courses delivered by certified digital specialists • A range of levels available from beginner to advanced 25 t: 020 7253 7000 e: academy@greenlightsearch.com www.greenlightsearch.com/SEMtraining www.greenlightsearch.com | T: +44 (0)20 7253 7000 Share: The most visible websites and advertisers in Google search Course dates Learn more about our research Wednesday Download free reports18th May 2011 Introduction to SEO & PPC (Manchester) – half day seminar (13:45 – 18:00) Our research division produces market sector reports on an ongoing basis, covering a broad range of industries including: banking, brown & white goods, car hire, flights, fashion retail, gaming, holidays, hotels, insurance and many 15th June more. ToWednesday download our FREE reports go to:2011 www.greenlightsearch.com/sectorreports Search Marketing Analytics – half day seminar (9.15 – 13:00) Link Building Masterclass – half day seminar (13.45 – 17:30) Wednesday 13th July 2011 Social Media 101 – half day seminar (9.15 – 13:00) Writing for the Web – half day seminar (13.45 – 17:30) Wednesday 21st September 2011 Introduction to SEO – half day seminar (9:15 – 13:00) Introduction to PPC – half day seminar (13:45 – 17:30) Book now at www.greenlightsearch.com/SEMtraining We’re proud to have trained a range of professionals from... Santander, Harrods, Bauer Media, Thomas Cook, Yorkshire Building Society, Sky, Visit Britain, Ticketmaster, RBS, AA, Net-a-porter, Waitrose, Direct.gov.uk, Chartis Insurance, Laterooms.com, Swatch Group, Zurich Financial Services ...and many more leading businesses. Share: Get in touch to discuss your site’s specific performance. 26 London New York Level 14 11 Penn Plaza The Broadgate Tower New York Primrose St, London NY 10001 EC2A 2EW T: +44 (0)20 7253 7000 T: (1) 212-946-4959 E: insight@greenlightsearch.com E: insight@greenlightsearch.com Greenlight is an award-winning full service search marketing agency that is focused on delivering tailored and results-based programmes of organic SEO and paid search optimisation. Our paid search programmes have helped clients achieve as much as 200% more return from their existing paid search spend, and our SEO campaigns have created brand new revenue streams worth millions of pounds. If you think your search engine marketing efforts could use some improvement or you have any questions on this report, why not get in touch?