2013 CHR Annual Report 20 page FINAL

Community Health Resources (CHR)
2013 Annual & Quality of Care Report
A Year of Spreading Hope
CHR is the most comprehensive behavioral health provider in Connecticut, committed to helping
people find Real Hope for Real Life through a wide range of high quality, mental health, substance
use and supportive housing services
for children, adults and families.
Our Mission
is to provide treatment, support, rehabilitation, prevention
and education through a well-trained, dedicated staff of professionals committed
to recovery. These efforts are completed in an environment which utilizes resources
to ensure that care is delivered to those most in need, utilizing up-to-date service
technologies with effective outcomes.
Our Vision is to be the first
choice for high quality mental health care,
addiction services and supportive housing in
Connecticut. Known for clinical excellence,
exceptional customer service and a culture
of flexibility, CHR will be a valued partner in
the healthcare system. Our goal for every
individual and family member served by
CHR is to restore hope, provide care
and celebrate progress.
CHR’s history dates back
to the 1960s, and since its
creation it has become
a well-respected service
provider and trusted
community resource.
Today, we employ more
than 650 experienced staff
members who provided
services to over 16,000
individuals in the past
year. We offer effective,
accessible, and affordable
behavioral healthcare
through our 80 programs
and 32 locations.
CHR is also one of the only community-based behavioral
health providers to offer same-day access to care.
1
CHR’s behavioral health programs have spread hope to more than 16,000 adults, children and
families this past year. Our commitment to excellence is demonstrated in the positive outcomes of our
clients and the improved health of our communities. Fifty years ago President Kennedy signed the
Community Mental Health Act, establishing a bold new approach to mental health. He envisioned a
community system focused on prevention, treatment, education and recovery. As the most
comprehensive behavioral healthcare provider in Connecticut, CHR strives
to represent President Kennedy’s vision.
Heather Gates,
CHR President and CEO
and G. Duncan Harris
Ed.D, CHR Board Chair
Our name embodies our commitment to community
based care, utilizing all available resources to achieve
change, and instill hope for a health y, happy future. We are
pleased to share our 2013 Annual & Quality of Care Report
which highlights CHR’s innovative approach to care,
positive outcomes and stories of
HOPE.
2
Convenient Locations: Better Access to Healthcare
At CHR we strive to help those in need find the right services at the right time in the right place.
Our services and geography continue to expand to meet the growing needs of our communities.
CHR SERVICE MAP
ADMINISTRATIVE OFFICE
OFFICE LOCATIONS
CHR SERVICE AREA
CHR OFFICE LOCATIONS
BLOOMFIELD
MANCHESTER
693 BLOOMFIELD AVENUE, SUITE 101
BLOOMFIELD • CT 06002
DANIELSON
ADMINISTRATIVE OFFICE
391 POMFRET STREET
PUTNAM • CT 06260
MANSFIELD
37 COMMERCE AVENUE
DANIELSON • CT 06239
WILLIMANTIC
7B LEDGEBROOK DRIVE
MANSFIELD • CT 06250
ENFIELD
WINDSOR
433 VALLEY STREET
WILLIMANTIC • CT 06226
MIDDLETOWN
153 HAZARD AVENUE
ENFIELD • CT 06082
995 DAY HILL ROAD
WINDSOR • CT 06095
PUTNAM
587 EAST MIDDLE TURNPIKE
MANCHESTER • CT 06040
WILLIMANTIC
955 SOUTH MAIN STREET
MIDDLETOWN • CT 06457
1491 WEST MAIN STREET
WILLIMANTIC • CT 06226
NORWICH
HARTFORD
55 MAIN STREET, SUITE 270
NORWICH • CT 06360
999 ASYLUM AVENUE, SUITE 502
HARTFORD • CT 06105
Spreading HOPE
$40,900,000
650
16,000
425
$27,000,000
282
$15,200,000
5,000
2,500
$2,900,000
1993
2003
2009
Revenue
3
80
1,000
2013
1993
2003
2009
2013
Number of
Clients Served
1993
2003
2009
2013
Number of
Employees
Child & Family Services
Helping Children & Families Grow Together
97%
of families felt they
received unconditional
support from CHR.
Voices of Hope
“
“
I am so happy that I found CHR’s
Community Support for Families
program. When I started I was standoffish
and distant, but the staff at CHR treated
me like someone they cared about
and that really helped me open up and
gave me more confidence as a mother
and as a person. I was losing hope and
they helped me turn my life around.
”
I was overwhelmed by the generosity and
support I received from CHR. Everyone I
have worked with has been very kind and
empathetic and I can’t say enough about
the great job they are doing. Sometimes
life throws you a curveball and you
need someone to help you and tell you
that everything is OK. That is what
CHR has done for me.
”
4
Child & Family Services
We know that life brings real challenges for children and their families. At CHR, we offer
real hope. Every day, we see positive outcomes unfold. Children discover ways to cope with
difficult issues, strengthen relationships and succeed in school. Families learn how to
better communicate and discover that new beginnings are always within reach.
No two children or families are the
same. That is why CHR’s Child and Family
Services offers a full range of treatment
options from office-based interventions to
in-home programs. Our clinical services
include, Child and Family Outpatient
Services, Emergency Mobile Psychiatric
Services, Multi-Dimensional
Family Therapy, Adolescent Substance
Abuse Treatment, Integrated Family
Violence Services, Foster Care, and
Intensive In-Home Child and
Adolescent Psychiatric Services.
In the past year, these
services have produced
outstanding results, including:
• 94% of families expressed overall
satisfaction with the services their
children received through the CHR
Child and Family Outpatient Clinics.
• 85% of families felt their children
got the help they needed.
• 84% of families stated their
children’s behavioral symptoms
had stabilized or improved
through CHR’s services.
5
In addition to clinical treatment, CHR’s Child and Family Division also provides
foster care programs, residential care, community supports for families,
and many other home and community-based services.
These services also saw numerous
positive outcomes in 2013 including:
• 95% of caregivers who were served by the Community Support for Families
program felt that as a result of the program they were better able to manage
their families and care for their children.
• 92% of the children served by CHR’s Reconnecting Families program were
reunited with their families after their parents received
services through the program.
• 80% of the children and youth served had no psychiatric emergency visits or
hospitalizations while receiving services, and 95% were living at home by the
time they were discharged.
• The number of children placed in foster homes through CHR’s Therapeutic
Foster Care program more than doubled.
• Children and adolescents enrolled in CHR’s in-home programs saw a 53%
reduction in the number of days spent in inpatient psychiatric care or hospitals.
Child and Family Services
Leadership Team
6
Adult Mental Health &
Substance Use Services
Opportunities for Hope and Recovery That Last
97%
of the adults served by CHR
said that our services helped
them feel more in control
of their lives.
“
“
Voices of Hope
I am so grateful to have the staff at CHR
in my life. I am able to share things with
them and they always give me positive
feedback. Without their help, I don’t
know where I would be now.
”
Thank you for all the hard and consistent
work you have done in helping me obtain
an apartment over the past few months
from a Homeless Shelter in Connecticut.
As a Veteran of the United States Navy,
I have been very impressed with your
professionalism and dedication. I hope
that if there will be a need, any Veteran
would feel comfortable obtaining your
help at any time in the future. If it
weren’t for CHR, my future would
not have been so bright!
”
7
1 in 4 adults in the U.S. will struggle with mental illness or substance use at some point in
their lives. At CHR, we know that recovery is possible because we see positive, lasting changes made
every day. CHR offers the most comprehensive mental health services available in Connecticut, including
outpatient treatment, partial hospital/intensive outpatient programs, crisis intervention and emergency
services, community-based outreach services, supportive housing, supported employment services and
residential programs. Working together, we help each person define his or her unique needs, identify
goals, define recovery and create a personalized treatment plan.
Of the more than 7, 000 individuals treated by CHR's
Adult Behavioral Health Services in the past year:
• 95% expressed satisfaction with the services provided and 93% stated they would recommend the
agency to friends and families.
• 95% said that they found CHR staff to be supportive of their efforts to recover and that our staff had
been successful in helping them secure information to take charge of their illnesses.
• 94% felt more capable of dealing with daily problems.
CHR also has a wide range of treatment options for those looking to break the cycle of dependency,
make healthier choices and overcome substance use. Our Substance Use Services include,
outpatient services, residential programs, housing and support services and intervention
and pre-trial programs.
Individuals who turned to CHR for Substance Use Services saw
many positive outcomes in 2013. Highlights of their
success include:
• 90% of clients in CHR’s New Life Center, a residential substance use treatment program for
expectant mothers and women with children also successfully completed treatment.
• 89% of clients in CHR’s Milestone program, a 30 day intensive residential treatment facility designed
to accommodate women with a history of
substance use issues, were not re-admitted
into the program or similar levels of care
following treatment.
• 87% of clients in CHR’s Pathways program,
an accredited opiate treatment program,
successfully completed treatment.
Adult Services Leadership Team
8
Leadership
CHR'S BOARD OF DIRECTORS
G. Duncan Harris, Ed.D – Chair
Manchester Community College
Cherie Trice – Vice Chair
First Niagara Financial Group
Cheryl Curtis - Secretary
Retired, University of Hartford
Jason Jakubowski - Treasurer
Hospital for Special Care
John Perkins
Hartford Public Schools
Penni Micca
Interval House,
Manchester Police Department
Theresa Hendricksen
Connecticut Children’s
Medical Center
Ivette Rivera-Dreyer
Manchester Community College
Ayesha Clarke
State of CT, Department of
Revenue Services
Steven Erickson
Whittlesey & Hadley, CPA
Paul Bushey
State of CT, Social Security
Administration
Jason J. Giulietti
University of Connecticut
Foundation
9
Matthew Hallisey
Matthew Hallisey
Government Affairs, LLC
Rosemarie Miskavitch
Retired, Hartford Public Schools
CHR'S SENIOR MANAGEMENT TEAM
Heather Gates
President and CEO
Kathleen Baber
Chief Financial Officer
Jill P. Benson
Vice President, System Operations
Alyssa Goduti
Vice President, Business
Development and Communications
Kathy Schiessl
Senior Vice President, Child
and Family Services
Stan Schapiro
Senior Vice President,
Adult Services
Sabrina Trocchi
Senior Vice President,
Health Care and System Operations
Steven H. Madonick
Medical Director
Amy S. Klein
Vice President, Human Resources
Guided by compassion and respect, our
mission is to transform lives by offering
hope. CHR’s Senior Management Team is
directly responsible for ensuring that this
happens. As experts in their respective
fields, each team member brings years of
training and experience, contributing
to the highest quality services.
10
Accomplishments
Below are highlights of some of our
accomplishments we are most proud of this year.
Served 20% more clients than last year.
Created the Center of Excellence for the Treatment
of Women / Women and Children in Putnam.
Granted bonding dollars from the State of CT
to develop a Center for Health and
Wellness in Manchester.
Developed partnerships with primary
healthcare providers to integrate care.
Expanded Same Day Access to services.
Opened offices in Hartford and
Middletown for child and families services.
Heather Gates, President and CEO received
the Visionary Leadership Impact Award from
the National Council for Behavioral Health.
Alyssa Goduti, Vice President,
Business Development and
Communications, winner of
Hartford Business Journal’s
40 under Forty Awards.
11
Ribbon Cutting for new Genoa
Pharmacy in CHR’s
Enfield Outpatient Center .
Implemented additional Community
Support for Families programs in Willimantic,
Norwich and Middletown.
Expanded residential programs for adults.
Launched Family Based Recovery
program, for children and families at
risk due to substance use.
Expanded foster care programs.
We are a Trauma Informed and
Gender Responsive
System that Promotes Principles of:
ty
e
Ch
Programs in Danielson
and Willimantic.
a
or
b
lla
Co
Developed Intensive Outpatient
af
o
ice
n
tio
S
Tr
us
tw
or
th
in
es
s
Hosted two major fundraising
events, growing each by 25%.
Implemented a new Family
Violence Education Program.
Empowerment
Launched a new Electronic Health
Records System to improve the
quality of care.
Expanded outpatient services in
Mansfield to serve adults.
Implemented a major Trauma and
Gender Informed Care initiative.
Established new Adult Behavioral
Health programs with the
Judicial Branch.
Implemented Rapid Re-Housing
services in Hartford, Bristol,
New Britain, Manchester,
Enfield and East Hartford.
Established a new residential
program for adolescent girls.
President and CEO, Heather Gates,
finalist for Hartford Business
Journal’s Healthcare Heroes Awards.
12
Quality of Care Outcomes
Adult Program Outcomes
CHR’s Adult quality of care data demonstrates our exceptional quality of care,
94.5%
exceeding
the National average for overall program satisfaction
and88.7%
easy access to care.
100
80
100
94.5 %
90.6 % 88.7 %
CHR
CT
USA
92.3%
CHR
80
60
60
40
40
20
20
0
0
Program Satisfaction
86.9 % 85.8 %
CT
USA
Access to Services
Child and Family Program Outcomes
CHR’s Child and Family quality of care data demonstrates our exceptional
quality of care, exceeding the National average for overall program
satisfaction, easy access to care and cultural sensitivity.
100
80
91.6 % 91 %
CHR
91.6%
CT
100
86.1 %
CHR
USA
80
CT
85.7 %
USA
40
40
40
20
20
20
0
0
0
CT
92.8 %
USA
80
60
CHR
95.9 %
CHR
60
60
USA
Program Satisfaction
13
100
93.2 % 93 %
Access to Services
Cultural Sensitivity
Community Support
We would like to thank the following organizations, businesses and individuals who have
made financial contributions to CHR during the period of July 1, 2012 to June 30, 2013.
Legacy Society
First Niagara
Heather M. Gates & Family
Maximilian E. & Marion O. HoffmanFoundation, Inc.
NewAlliance Foundation, Inc.
The Peridot Foundation
MaryLou Sanborn
Dr. & Mrs. John Santopietro
Howard & Ruth Sovronsky
Leadership Circle
Anonymous Donor
Richard & Helen Bridburg
Beth & Timothy Connor
Dr. Ronald Davidoff
Jack & Linda Davis
Betty K. Domer
Alyssa & Phil Goduti
Lisa M. & Thomas W. Hardcastle
Amy S. Klein
Drs. Ranjit & Ranjani Kuru
Marcy Neff
Robert and Margaret Patricelli Family Foundation
Asha Qusba, MD
The Reynolds Charitable Foundation
Ivette Rivera-Dreyer
Philip & Cynthia Rockwell
Stan Schapiro
Kathy & Gary Schiessl
Shipman & Goodwin, LLP
Patrick & Connie Sidley
Ed & Dottie Stawasz
Patricia Treloar
Cherie & Scott Trice
Patron
John D. Adams
American Eagle Federal Credit Union
Anonymous Donors
Kathleen Baber
Jill Benson
Deborah Cass
Eileen Collins
Steven Erickson
J. Gladwin Cannon Trust
Jonathan & Gayla Greenberg
John and Kelly Hartman Foundation
Claudette Kristoff
Matthew LeMaster
Tom & Mary Mihalek
John Perkins
Friend
Nancy C. Alberghini
Anonymous Donors
Melissa Bartlett
Paul Bushey
Julie Calabro
Sue & Leo Canty
Mark Cesaro
Judy Cradock
Cheryl Curtis
Mary Domer –
In Honor of Betty Domer
Patricia Duncan
Laurel B. Eigner
Empire Industries
Amy Evison
Dorothy Fransen, RN
Janet S. Frazao
Catherine Fucini-Cannatella
Henry Garcia
Ted Garrity
Ray & Janet Gorski –
In Honor of Lorri DiBattisto
Alan J. Guire
Karen Hanley
14
Friend
Deirdre Mulligan
Deb Newell
Carol Phalin
Brandi Pratt
Sharon Rizzo
Laurie Romaniello
Elaine M. Shea
Courtney & Thomas D. Sheehan
Darryl Steding & Emily Eckel –
In Memory of Frederick C. Domer
Mary Stewart
John Suchocki
Karen Tehan
Cherie Trice –
In Memory of Frederick C. Domer
Leone & Dick Ugolik
Abbie Vita
Robert J. & Marian Wolf
Bill Hardie
Don Herchuk
Voila Hryszan
Jeannie Ianello –
In Memory of Frederick C. Domer
Beatrice Jenkins
Malika Jonas
Nanci Jutras
KDSA Consulting, LLC
Donald C. & Marianne Kinney
Stephen & Margaret Lacey
Cliff & Jan Martin & Family –
In Memory of Frederick C. Domer
Karen Maruschak, LCSW –
In Memory of Kim Ashe Long
Kimberly & Jeremie Meyer
Penni Micca
Zorefa Mohammed
Donor
15
Joseph C & Ella M. Alaimo
Eugene Edward Allard – In Memory of Frederick C. Domer
Stuart & Joyce Benson – In Memory of Frederick C. Domer
Lisa Boccia – In Memory of Frederick C. Domer
Barbara Brosofsky – In Memory of Frederick C. Domer
Carmon Community Funeral Homes
Malcolm & Joanne Chadbourne – In Memory of Frederick C. Domer
Doris M. Coughlin
Cheryl Curtis
Jack & Linda Davis – In Memory of Frederick C. Domer
Dr. Barry D. Friedman – In Memory of Frederick C. Domer
Alyssa & Phil Goduti – In Memory of Melvin Benson
Mary Hayduski
Gertrude Hebert – In Memory of Frederick C. Domer
Dolores Hentschel – In Memory of Frederick C. Domer
Katie Hesselbach
Ed & Joan Kasche – In Memory of Frederick C. Domer
Penni Micca – In Memory of Frederick C. Domer
Gertrude Moriarty – In Memory of Frederick C. Domer
Wendy Peterson – In Memory of Frederick C. Domer
Joe & Marie Ryan – In Honor of Barry Ryan
Frances Shaver – In Memory of Frederick C. Domer
John & Elizabeth Smith – In Memory of Whitney Jacobs
John & Winifred Summer – In Memory of Frederick C. Domer
Cash Donations
Aetna Foundation, Employee Giving Match
Kathleen Baber
Francis and Marilyn Barile
Jill Benson
Paul and Victoria Bushey
Creative Benefit Planning
Colliers International
Crossroads Presbyterian Church
DiBattisto Associates, LLC
Betty Kay Domer
Gale Egan
The Women’s Club of Enfield
First Church of Christ, Congregational Suffield
Heather M. Gates
Jacqueline J. Gates
Genoa Healthcare
Alyssa and Phil Goduti
William and Karen Harrison
Infoshred, LLC
Jason Jakubowski
J. Gladwin Cannon Trust
Amy Klein
Matthew Longino
Maneeley’s Banquet and Catering
Gwen E. and Thomas S. Marrion
Tom and Mary Mihalek
Minuteman Press
George T. and Louise C. Panella
John and Christine Peterson
Quest Diagnostics
Rockville Bank
Rose & Kiernan, Inc.
Savings Institute Bank & Trust
Stan Schapiro
Kathy Schiessl
Thomas W. and Margaret M. Schuck
Peter and Dorothy Stevens
Tartsinis, LLC
Travelers Employee Giving Campaign Match
Cherie and Scott Trice
Sabrina Trocchi
United Way of Central and Northeastern Connecticut
Western Mass. Rendering Company
Windsor Federal Savings
Jay H. Zukerman
16
Donations to the 2013
CHR Benefit Golf and
Tennis Tournament
Platinum Sponsors
Fidelity National Title Group
Mutual of America
Recovery Network of Programs
Shipman & Goodwin, LLP
Gold Sponsors
AMF Property Management
Credible
Rose & Kiernan, Inc.
Silver Sponsors
Akuity
Creative Benefit Planning
Lincoln Financial
The Meyers Group
Paine’s, Inc.
United Healthcare
Hole in One Sponsor
Carter Chevrolet/Mazda of Manchester
Bronze Sponsors
Colliers International
DiBattisto Associates, LLC
Genoa Healthcare
MaryLou Sanborn
Hole & Tennis Court Sponsors
Gould Properties
Graff Public Solutions
Tom & Mary Mihalek
Minuteman Press of Enfield
Netsmart Technologies
Paul B. Bailey Architect, LLC
Shepard Properties
Tee & Tennis Ball Sponsors
Ashley’s Distinctive Jewelry & Gifts
Jill Benson
Connecticut Business Systems
Heather M. Gates
Alyssa and Phil Goduti
Jason Jakubowski
Kalandavis, LLC
Amy Klein
L&M Partners, LLC
Newfield Construction
North Star Marketing
Savings Institute Bank & Trust
Simsbury Bank
Stan Schapiro
Jeremy Soboleski
Cherie & Scott Trice
Sabrina Trocchi
UBS Realty Investors, LLC
Windsor Federal Savings
United Way Year of CaringVolunteers from Mass Mutual
6th Annual Golf and
Tennis Tournament
17
We Truly Appreciate Your Support
We would also like to thank our many friends and supporters who donated to our
Adopt-A-Family Holiday program as well as the many caring individuals, groups, volunteers
and local businesses who donated in-kind items to our various programs and fundraising
events throughout the year.
Sortilegio Beauty Salon in
Hartford donated an entire
Sunday cutting and styling hair
for CHR clients. “Everyone
deserves to look and feel
good. We are happy to do this
for our community and CHR.”
said salon owner,
Veronica Orelus.
A record breaking 60 families
were supported through the
Adopt-A-Family program.
6th Annual FrostBite 5K
Run & Walk
This report has been prepared by the CHR Development and Communications
Department. We have taken great care to ensure that complete and accurate listings
appear. However, due to the large number of donors, to whom we are most grateful,
a mistake can sometimes be made. Should you find an error,
please bring it to our attention.
Contact: Alyssa Goduti, Vice President, Business Development and Communications at
860.731.5522 ext. 241 or email agoduti@chrhealth.org.
Thank you!
THERE IS MORE THAN ONE WAY TO GIVE. IF YOU WOULD LIKE TO DONATE OR
LEARN MORE ABOUT SUPPORTING CHR, PLEASE VISIT WWW.CHRHEALTH.ORG.
www.facebook.com/realliferealhope
@CHRHealth
18
2012-2013 Financials
6%
REVENUE
Government Grants
for Programs
$29,213,376
22%
Fees Paid by Clients
and Third Parties
$9,143,697
72 %
Private Grants,
Contributions and
Miscellaneous
$2,541,257
TOTAL $40,898,330
LABOR EXPENSES
Labor and Benefits
$32,295,652
Client Support,
Occupancy and
Depreciation
$5,250,410
Other Expenses
$3,677,115
TOTAL $41,223,117
19
9%
13%
78%
SPR E AD IN G
H O PE
to over 16,000
Children, Adults and Families.
ASSESSMENT CENTER
CHR provides support 24 hours a day, 365 days a year and offers simple access to treatment.
It begins with a single call to our Assessment Center. Our qualified staff of professionals, including
licensed and Master’s level clinicians, learns about a person’s needs and then partners with them to select
the best treatment options. We answer questions, discuss program eligibility requirements, process
insurance information and schedule an initial appointment. When calling CHR’s Assessment Center
you can count on experienced staff who are ready to listen and help.
If you or someone you know needs help, CHR offers simple, quick access to the best
options available. Call CHR’s Assessment Center at 1.877.884.3571 (1.877.88.HELP1).
For more information, visit our website at www.chrhealth.org/assessment-center.
CHR is Licensed
by the State of CT and
Accredited by The Joint
Commission.
www.chrhealth.org
All images represented in this Annual Report are not clients of CHR . Photos were used for illustrative purposes only.