net fares instructions

Transcription

NET FARES INSTRUCTIONS
With AIRConnect Net Fares you can:
•
Establish Net Deals
•
Distribute them to Agents and
the BSP
•
Audit and correct Net Tickets
•
Monitor how effectively these
deals have been in the market
•
Adjust Net Deals in timely
response to market pressures
The Audit processing utilizes the HandOff-Tape from BSP and adjustments are
transmitted to the BSP in the following
billing.
AIRConnect Net Fares can use the TOUR code from the ticket to establish the contract, or for
those countries where the TOUR code is not used, AIRConnect can establish the contract
automatically.
SUMMARY OF FEATURES
Interface to BSP and other systems
Import of Net Deals from other systems
Export of adjustment transactions to the BSP (Net
Corrections & Net Rebate)
Agents
Assign Agents to each deal, individually, by Group,
AllNets or All
Browse of all deals available to a selected agent
Agent Sales statistics by deal
Sales Statistics reports by Deal, Route and Airline Stats
Net Deal
Net Deal Preparation
Total of 17 Deal types
4 Deal types ideal for domestic deals
Corporate deals
Group Travel deals
Agent Fare Advice
Test Tickets
Airconnect is a division of BSPConnect 7th Floor, West Plaza Building,
1 Albert Street P.O.Box 106111 Auckland 1 New Zealand
Telephone +649 9123459, Facsimile +649 9123462, email:info@airconnect.co.nz, web
Net Fares Processing
Net Reject correction adjustments
- Automatic revalidation
- Deal parameter severity override
Back-Office Processing
Back-Office processing of HOT
Load of Ticket History for Ticket Inquiry from HOT
Load of statistics from HOT
Net Rebate adjustments
- Automatic revalidation
- Deal parameter severity override
Rebate and Net Reject correction transactions
Review and Print Audit trail of Net Corrections
Approval of Net Corrections prior to transfer to BSP
Automatic revalidation of rejects with override MELO control
Automatic creation of ACM/ADM correction transactions
Agent reject report showing corrections made
System features
The AIRConnect optional modules for Net Fares supports the NZ Net Scheme plus 2002
enhancements and additional Net Deal types designed specifically for domestic, Japan,
Singapore, Indonesia, UK and Hong Kong markets. In each case the system contains all of the
features required for each airline to establish their own specific net deals.
NET FARES
If Net Remit is to be processed by your BSP, you will have to select only those deal types
supported by your BSP. In general, this means a choice between PALMS or basic NZ Net
Scheme deals, depending on whether your BSP is Australia or New Zealand.
BACK-OFFICE
If you choose to process your Net Deals Back-Office, you may choose any Net Deal structure
and, in fact, a number of additional options become available. You may also use the BackOffice Net validation to audit the BSP Net validation or to provide Net Deal types that are not
available at the BSP. In fact, all NZ carriers now process their net deals Back-Office because of
the additional functionality provided beyond the capability of the BSP.
AIRConnect Net Scheme
All of the necessary validation parameters are available and reports provided by the central
processing system contain sufficient financial data to manage the prevailing net deals as
sales take place.
These features include:
Net Deal Preparation
Parameter driven –
from simple deals to
complex matrix of Net
values by sector.
Corporate deals
More than 16 deal
types
On-screen display of
deal structure
Optional validation
parameters including
credit card types and codes
allowed
Browse and search facilities
Browse of Agents party to
the deal
Display and graph of sales
by deal
Transfer of Net Deals
to BSP
Print of Fare Advice
for Agents
Browse by
agent of deals
available
Comparison of
deal sales against
budget
Test ticket to check
each deal validation
process
On-line fully featured
tool for automatic
correction of Net
rejections
Establish standard deals and clone other deals to make it really quick and easy to introduce
new deals to the market
Inquiries by agent
- Total deals applicable
- Current deals applicable
- Current deals to selected destination
- Deals changed since dd/mm/yy
- Print Agent Fare Advice
- Sales by month/BSP period
summarized by route
- Graphs of sales for each agent
Compare the list of deals available to an Agent with the
list of deals sold by that Agent
Net Deal Marketing information
The Net Remit system also provides features which support the airline marketing activity.
These features are independent of the deal structures used and are available for Net Fares
and Back -Office options.
Sales Statistics by deal
View by Airline summary
totals
View all Agents
View selected Agent
Agent Sales Statistics by Net Deal
- Display all deals for the Agent
- Select a particular deal for an
Agent
- View Sales statistics by Route for
the Agent
- View Sales statistics by Stats code
for the Agent
Has this Agent performed as promised,
Or do we “pull” the deal?
Reports by Agent and by groups of Agents
- Report deals available to selected
agents
- Multiple selection criteria
- Print Summary list of deals in various
formats
- Print Fare Advice report for a deal
- Print all Fare Advice reports for an
agent or
group of agents
Multiple Exception Level Option
MELO provides additional
user control over the importance of
each group of parameters. They can
be set so that some parameters will
prove fatal if the ticket does not
validate, while others may allow an
invalid ticket to pass but advise the
airline that the validation was not
perfect.
Green Do not check this parameter at
all. All tickets will be valid as far as the
validation of this parameter check.
Yellow
Check the parameter
but if invalid only issue a warning.
Where warnings have been set in the
detail levels of a deal
(Fare Basis, Class, Fare and Travel
Dates) then there will sometimes be
several options that will pass with just
warnings. When this happens, the best
match is used to calculate the Net.
Tickets that have passed validation with
warnings will be included in the Net
Rejection advice to the airline showing
the supplementary commission
calculated and the type of warning.
Red
If the ticket does not
validate against this parameter then it
will not pass Net Remit validation and
no supplementary commission will be
calculated.
Tickets that have failed Net Remit
validation will be included in the Net
Rejection advice to the airline showing
a supplementary commission of zero
and the error found.
Modify the severity of validation
When processing Net Rejects, you may adjust the severity of each parameter then revalidate
one or all the rejected tickets automatically.
1.
Validate all tickets for all agents using the normal validation settings.
2.
Select a particular agent, adjust the validation severity levels, then validate the
remaining tickets for that agent, adjusting any automatic penalty if necessary
Distribute the deals with hard and fast rules. Initially validate with leniency to reduce the
number of rejects but re port the Agents that transgress. Make the POSITIVE SALES CALL
MELO is available with NZ Net Scheme deals, whether used Back -Office or Net Remit, since the
RDPC supports MELO for NZ.
MELO is available with PALMS deals only through Back-Office, since the RDPC system in Sydney
cannot support MELO for PALMS. The most significant advantage of using MELO with PALMS
deals is the ability to auto-process the rejects with overriding leniency on some parameters.
The Net Deal Preparation Package supplied on the PC to each airline contains all of the
functions required by the airline to manage the validation and processing of Net Deals. The
validation parameters for each deal are established by the airline on the PC and then
transmitted to central processing at the BSP.
Deals can be established via normal data entry facilities, or they can be imported from other
systems using one of:
SITA SPAN Access Net Remit interface
PALMS data files
PALMS update
User-defined interface
(e.g. PANDA for Air New Zealand)
The airline is automatically updated with the
most up to date list of valid travel agents and
as each Net Deal is set up the agents applicable
to that deal are selected from the list
General Deal Parameters
Basis for calculation
There are a number of different ways a net
value can be calculated for a ticket. The bases for net fare calculation
currently include the following:
Dollar Based Net Deals
Specific deals are established with a unique code. Each deal refers to a particular route and
has clearly defined Fares and Net value depending upon Fare Basis and date of departure.
Different deals are established for each agent or group of agents.
a)
Establish the Net value after match departure sector Origin, Fare Basis, Class,
Fare and Travel dates
b)
Establish the Net value after best match of entire route from departure sector Origin
to most destination, matching Origin, Via Port, Destination, Fare Basis, Class, Fare and Travel
dates also allowing split calculation of Open-Jaw travel.
Where a ticket combines a Dollar Net Deal with additional sectors we are able to apply the
standard 9% or another particular percentage commission to the Add-On portion and
recalculate the Net Remit.
Percentage Based Deals
Where an airline has a large number of possible routes it is impractical to establish a Net Deal
for every possibility. Percentage Based Deals provide additional commission based upon the
Fare for other routes and where other carriers are involved.
Percentage Based Deals can be grouped into two types:
a)
Deals which provide the agent with an additional commission over and above the 9%
normal BSP commission. These include:
% of Gross Fare
% of Net Fare
% of Gross Fare + $
b)
Deals which provide the agent with a commission which replaces the 9% normal BSP
commission. These include:
% of Gross Fare
% of Gross Fare + $
Net Deal using AEBA (Amount Entered by Agent)
AEBA type deals fall into two categories:
a)
Allow AEBA after confirmation of general deal parameters and Agent sales
dates
b)
Validate AEBA using ticketed route, ensuring the AEBA is equal to or greater than the
minimum required for a particular route based on Origin, Destination, Class, Fare Basis and
Travel dates
Sector and Route based deals
These are primarily used for domestic Net applications where the ticket net value is
determined by either:
a)
Sum of individual sector nets using a matrix of cities on the deal
b)
Sum of net values for combined sectors (routes determined by stopover and flight
times) using a matrix of origin and destination routes on the deal.
Valid Ticketing dates
The airline decides what range of ticketing dates are valid for each
deal. If a net ticket is issued outside these dates it will be rejected.
The agents listed for each deal also have ticketing dates associated
with them so that some agents may be restricted further than others
Credit Card
Credit card sales may be allowed or disallowed. If allowed,
specific card types and numeric prefixes must be selected
from cards acceptable to your airline.
Exchange
Tickets issued in exchange may be allowed or disallowed.
Add-On Rate
Applicable to Net Value deals only. This provides for a specific rate of commission on
additional sectors where the ticketed fare exceeds the established fare
Origins and Destinations
Valid Origins
Up to six valid Origin ports may be listed as City/Port codes or zones. Validation will ensure
that the first sector using the matched Fare Basis will include one of the valid Origin ports.
Valid Destinations
The airline may restrict the destinations allowed on any deal using one of five options, each
allowing City/Ports or zones:
Via Ports
Up to two required Via ports can be specified at
the Net Level and additional controls and
surcharges can apply for stopovers.
Valid Stopovers
The airline may nominate the maximum number of stopovers
allowed.
a. Free stopovers
b. Extra stopovers which may incur both an additional Fare and
Net amount. Stopover surcharges can depend on class.
Stopover control can be established at the Deal or at the Net
level (allowing different Net Values depending upon the
number of stopovers)
Flight No
Validation of Flight number includes:
a. Required Flight numbers
The ticket must contain one of the required flight numbers to be valid.
If no flight number is specified on the net deal then all flight numbers
will be valid.
a. Excluded Flight numbers
Excluded flights for particular carriers (and routes if required) can be associated with the deal
b. Excluded Flight dates and classes of travel
Flight dates can be excluded separately for both Outbound and
Inbound travel
Required or excluded Flight numbers can also be established at the Net
level (allowing different Net Values depending upon the Inbound or
Outbound flight number used)
Departure days
The airline may restrict the deal to departures:
Within a certain period
Only certain days of the week. Valid days will
show by their first letter, excluded days show a X. e.g.
MXWTXSS allows flights on Monday, Wednesday, Thursday,
Saturday and Sunday.
And require all travel to be completed by a certain date.
Departure days control can be established at the Deal or at the Net level
and on Add-On sectors (allowing different Net Values and Add-On
surcharges by day of week)
Max/Min Stay
The length of stay may be validated between a minimum and maximum
amount of days.
Minimum and Maximum Stay control can be established at the Deal or
at the Net level (allowing different Net Values depending upon the length of stay)
Add-On Sectors
An unlimited number of sectors can be defined
and validated . These may include other carriers and
may influence both the Gross Fare and Net value of
the ticket.
Separate rates for Return travel can be applied if
required, and you can also specify how many are free
of surcharge (separately for OneWay/Return) and the maximum number of Add-On sectors
allowed.
Other Carriers
Other carriers may be permitted, for Domestic or Add-On sectors and may also be permitted
to carry the departure
sector (normally the first
international outbound
sector)
Child & Infant Rate
Option to calculate Child and Infant values as a percentage of Adult rates
Refund Allowable
Yes or No. Invalid refunds are reversed automatically during HOT load.
Refund Penalty
Only if refunds are allowed, the penalty may be entered as percentage and/or an amount.
Penalty ADMs, if required, are generated automatically during the HOT load.
Advance purchase
You can specify the number of days advance purchase required.
Advance Purchase control can be established at the Deal or at the Net level (allowing
different Net Values depending upon the number of days purchased in advance
Statistics
A restricted number of statistics codes can be used to
summarize the sales. Many different deal codes may represent
travel to the same general destination and the Statistics code is
used to summarize these sales by period for each agent.
These codes are referenced when setting up report formats
Zones
Deals that specify cities as Origins, destinations or Via Ports can use zones. A zone can contain
many cities and use of zones allows for deals to be relatively simple, yet validate many ports.
There are two types of zone:
General zone
Defined by each airline and apply to all deals
Deal zone
Defined by each airline for one particular deal and apply only to that deal
Open-Jaw options
Processing of Open-Jaw tickets can be
varied from deal to deal.
Class Upgrades
Class upgrades can be defined for
individual sectors. This allows the basic
Net level plus an additional surcharge
for each upgrade.
City Surcharges
City surcharges allow additional
charges to be levied for every
arrival and every departure from
specified cities.
Maximum Other carriers
The maximum number of different carriers used for International flights on any one ticket
can be restricted
Max Orig -Dest Sectors Inbound or
Outbound
The maximum number of sectors flown either Outbound or Inbound can be restricted. Where
multiple routes are provided, an airline can require that direct travel takes place either
Inbound or Outbound.
Match Via port In- and Outbound
You can check that the specified Via po rt has been flown to either a) On route from the
Origin to the Destination, or b) on either the outbound or inbound leg. This option allows you
to charge an additional Net Value if this route is used in either direction.
Agent-specific additional commission
Some airlines are restricted by their Head Office and must use one Net Deal code that must
provide a different Net Value for different Agents. This is now possible using a specific
Additional Commission which can be specified on the Agent.
Detail line parameters
An unlimited number of detail lines may exist for a particular deal.
The structure of these detail lines depends upon the deal type, but generally they contain the
following:
Carrier The carrier may be specified or left blank
Origin
Via Port
Destination
Fare Basis
Used for some AEBA and Dollar Route Net deals and Sector/Route
based deals. By using zones as Origin you can establish common-rated
origin ports.
City/Port codes, zones or blank. You can choose between 0, 1 and 2
via ports for each deal.
Used for some AEBA and Dollar Route Net deals and Sector/Route
based deals
Must be matched with the original carrier and appear in the first three
sectors. The Fare Basis may contain wild cards or be left blank
The Class may be entered or left blank
Class
Fare
Gross Fare will be matched within tolerance levels to the ticket. Ticket
Fares exceeding the Deal Gross Fare will infer an Add-On
Net Fare
On Dollar-based net deals only, the Net Fare determines the Net
amount for the valid ticket.
% comm
Depending on the type, the percentage calculates total commission or
additional commission on either the Gross Fare or Net Fare
$ Adjustment Where applicable a dollar amount will adjust the commission up or
down
Valid Departure A range of dates determines valid departure days to allow for seasons
and holidays.
Optional Net Level parameters
On each deal you can choose to include the following
parameters at the Net level
Via Port2
2 City/Port code, zone or blank.
Days of week Each Net level can specify the valid
days of week
nd
Applicable Agents
Each deal contains a list of applicable agents. For some deals the airline may decide that all
agents are applicable in which case the agents are not specifically listed and the option of
"ALL"
Allows all agents with the carriers
plate
"ALLN"
Allows only those agents listed by
the carrier as allowable
for Net Remit.
A database containing all agents is distributed to
every airline. Only those agents with a valid plate
for that airline may be included on a deal. Each
airline can only see their own plates. The airline may
establish its own list of agents for "ALLN"
Each agent listed can also be restricted to a range of ticketing dates which may be less than
the valid ticketing dates specified in the general parameters. This is commonly used to
include a recent addition to a chain of agents
Test tickets
The airline can establish test tickets that can be
validated against each deal to test the deal
parameters.
The full Net Remit validation used by BSP is provided
on each user PC.
Validation of Add-On sectors can display the
additional Gross and Net Value accumulated:
Open Jaw validation can
display the valuation of
each leg.
All errors are displayed with detailed explanations.
Warnings
appear in
Yellow
Fatal errors appear in Red
Valid test tickets will display the results of the final net calculation.
Controls
You will be able to set
maximum percentages for
commission calculation
and minimum levels for
Net Value based upon a
percentage of the Fare.
When you are setting up a Net Deal, the Net Value will also display as a percentage of Fare to
ensure the correct level is entered
You may enter the Sales budget for each Deal so that performance can be monitored
throughout the sales period
Defaults for the MELO controls
Security
Access to your airline data, particularly
with such a powerful yet easy to use tool
such as AIRConnect, obviously requires
stringent security
Multiple security levels of passwords
Compressed and encrypted report
files
Specific security parameters
built into each software module
Hidden User ID codes
Call logging management and
verification
Processing Net Rejects
The Net Reject facility allows the airline to peruse and process the Net Remit rejections from
the BSP Net Remit or Back-Office Net Rebate validation. For SITA BSP processing the
rejections are transferred automatically during the normal File Transfer process.. For Back Office processing, the rejects are created when validating the HOT.
•
All rejected tickets can be
reviewed, sorted by Agent, Deal, Error type
etc.
•
The rejects can be revalidated
against the deals on the PC (allowing for
recent changes)
•
MELO options can adjust the
validation of individual parameters
•
Tour codes can be corrected
•
Agents can be added to deals and
sales dates can be extended
•
A net value can be forced manually
by selecting a level from a deal
by applying a percentage
by applying a dollar net value
A full audit trail of corrected and rejected net tickets can then be printed by agent. This is
then used by the airline to review with the agent and improve the quality of net ticket input
Fare Advice Setup and distribution
The introduction of Fare Advice on
Net Deals provides the airline with
the ability to either utilise a
standard Fare Advice, create your
own airline Standard or customize
a F are Advice for each deal.
Deals specify the Fare Advice clauses to
be used, or excluded, whether
from the Standard list or the Airline list
Deal parameters can be easily included in the
free-format Rich Text Fare
Advice clauses
Audit Trails
All transactions transmitted to the DPC are recorded on the airline PC and available for inquiry
later at any time. Before any transmission of ADM/ACM's and Auto Net Reject Corrections, an
audit report must be printed and authorized
Full control over your Refunds and adjustment transactions.
Complete audit trail with search facilities.
Corrections cannot be inadvertently duplicated

net fares instructions

Transcription

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