ACDelco TechConnect Newsletter, Volume 21, Issue 4, 2014

July & August 2014
ACDelco
WIP
Parts
Ordering
System
The Real-Time
Advantages of WIP
ACDelco WIP is an online parts ordering system that connects independent
s­ ervice centers (ISCs) directly to an ACDelco supplier. The system displays real-time
pricing and availability from the supplier’s inventory, which makes ordering parts
quick and easy. Because it is Internet based, WIP boosts efficiency by eliminating
time spent holding on the phone to contact suppliers, and it’s available 24/7, so
parts ordering can be completed according to the service center’s schedule.
WIP contains automotive parts for all makes and models, based on the inventory
of the local ACDelco supplier. The system features easy-to-use search functions by
year, make, model, and engine, which enables users to drill down by vehicle options
and build to locate the exact parts needed. WIP also displays related parts (like
hoses for radiators) and labor rates all in one location.
IN THIS ISSUE
ACDelco WIP Parts Ordering System. . . . . . 1
Low-Frequency Brake Caliper Dampeners. 2
R-1234yf Refrigerant Now Available. . . . . . . 2
Oil Filter Redesign. . . . . . . . . . . . . . . . . . . . . . . 2
Understanding Fastener Tightening
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 4
In addition to finding the right parts, WIP contains exclusive features not available
in any other parts ordering system that make it the best choice for both suppliers
and service centers.
Using an Angle Meter. . . . . . . . . . . . . . . . . . . 5
ACDelco Community
New Video Series on YouTube. . . . . . . . . . . . 6
For WIP professionals
only, join the conversation, participate in repair
challenges and find solutions or offer suggestions to other WIP users.
Community members are
the first to learn about
WIP news and enhancements. First-time users
can register using the
Community link in WIP
after registering. The
mobile site is available at
community.acdelco.com.
Changing the Power Steering Fluid to
DEXRON-VI Fluid. . . . . . . . . . . . . . . . . . . . . . . . 5
ASE Testing Dates . . . . . . . . . . . . . . . . . . . . . . 6
Tech Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Training Update. . . . . . . . . . . . . . . . . . . . . . . . . 8
www.acdelcotechconnect.com,
click the Newsletters link
Click the Community link to join in the conversation.
continued on page 3
Follow ACDelco
Scan the code to
download a PDF
Low-Frequency Brake Caliper
Dampeners
Based on the frequency of the noise,
t­raditional methods of damping brake c­ aliper
noise may not be enough to diminish the
noise. ACDelco’s easy-to-install low-frequency dampeners contain an energy absorbing
material that targets 0–2,000 Hz vibrations
to help reduce noise, absorb sound and
energy, and muffle squeals and groans.
In most cases, the low-frequency dampeners can be installed in less than 90
seconds. The dampener and new lock bolt
replace an existing brake caliper lock bolt.
Volume 21, Number 4 (ST-PU-0004-14)
Low frequency dampener installed on the
brake caliper lock bolt.
When installing a dampener, first determine which side of the caliper has the most clearance. Next, replace the existing
lock bolt with the new dampener lock bolt and tighten to specification. The lowfrequency dampener is then threaded onto the lock bolt. A protective plastic cap is
included.
The low-frequency dampeners come with an ACDelco 12-month/unlimited mile
warranty (parts only).
– Thanks to Matt Gibbard
The more greenhouse gas-friendly air
conditioning refrigerant reduces heattrapping gases in the atmosphere by
more than 99 percent over the current
R-134a refrigerant.
R-1234yf refrigerant requires the
following special tools: R-1234yf A/C
machine (GE-50300), oil injection hose
(GE-50745), R-1234yf flush adapters
(GE-45268-1300), contaminated refrigerant recovery machine (GE-50957), oil
injection hose (GE-50744) and electronic
refrigerant leak detector (GE-50078).
Contact your local ACDelco distributor or ACDelco representative for more
information.
– Thanks to Don Vogrin
Senior Editor:
Greg St. Aubin, ACDelco
E-mail /
gregory.staubin@gm.com
Technical Editor:
Mark Spencer
E-mail /
mspencer@gpstrategies.com
Production Manager:
Marie Meredith
Desktop Publishing:
5by5 Design LLC
E-mail /
dkelly@5by5dzign.com
Write to: *
ACDelco TechConnect
P.O. Box 500
Troy, MI 48007-0500
On the Web::
To read or print recent issues of
TechConnect:
–www.acdelcotechconnect.com,
click the Newsletters link.
Oil Filter Redesign
ACDelco oil filters PF48 (GM part
number 89017524) and the Durapack
version, PF48F (GM part number
19167894) are transitioning to a new
design that offers improved performance. The new part numbers are:
PF48E (GM part number 19303975)
and PF48F (GM part n
­ umber
19303974). This will be a rolling
change and the old version will not be
available once stock is depleted.
Publisher:
Rick Balabon, ACDelco
E-mail /
richard.balabon@gm.com
Editor:
Peter Robert, ACDelco
E-mail /
peter.robert@gm.com
R-1234yf Refrigerant
Now Available
ACDelco now offers R-1234yf refrigerant – part number 19260234 for a 4.5
kg cylinder – for use in the 2013 Cadillac
XTS and Chevrolet Spark EV.
ACDelco TechConnect is published bi-monthly
and online for technicians of Professional
Service Center and Key Fleet accounts to
provide timely service information, increase
knowledge and improve the performance of the
service center.
ACDelco 360 represents our mission to look
at our businesses at every possible angle to
provide value and assistance to our distributors
and their customers as well as offer a full circle
of support with programs, tools, training and
marketing focused on enhancing and growing
our partnership successfully.
Filter PF48E
The redesigned PF48E filter performance improvement relates to the relief valve design. The PF48E has a compression spring loaded nylon poppet that outperforms the current valve design.
In addition, the collapse strength of the filer has been increased by 25 percent
due to the perfectly round nylon core. The filter media also is no longer potted in
adhesive, which blocked filtration area.
– Thanks to Susan Marsh
2
ACDelco service tips are intended for use by p­ rofessional
technicians, not a “do-it-yourselfer.” They are written to
inform those technicians of c­ onditions that may occur on
some vehicles, or to provide information that could assist
in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and
know-how to do a job properly and safely. If a condition
is described, it cannot be assumed that the information
applies to all vehicles or that all vehicles will have that
condition.
All materials and programs described in this m
­ agazine
are subject to change. Submission of materials implies
the right to edit and publish. Inclusion in the publication
is not necessarily an endorsement of the individual or
the company.
TechConnect is published for ACDelco by Sandy Group,
Troy, MI.
©2014 ACDelco. All rights reserved.
ACDelco WIP Parts Ordering System –
continued from page 1
ePromotions
smart page. Four search categories: cars & light trucks,
­powersports, marine, and other motive help in quickly
­locating the right battery.
ePromotions capture purchases that count for ACDelco
national online offers and local supplier promotions. The system allows service centers to link multiple supplier accounts
to easily qualify for ePromotion awards. It includes national
promotions such as:
• GM Service Information: Receive GM Service
Information at no additional charge for the following
month once a target of $3,000 in ACDelco purchases
via WIP/WISEConnect is achieved in any given month.
This promotion provides access to the same GM Service
information that is available at GM dealerships (MA
excluded).
• Technical Information System (TIS) 2 Web: WIP/
WISEConnect users are eligible to earn back up to
$1,000 of the TIS2Web subscription fee (Option 2) by
purchasing ACDelco products. TIS2Web can be used
to quickly and correctly reprogram a number of vehicle
­control modules (MA excluded).
Wiring Pigtail and Socket Catalog: Search for pigtails
by the number of cavities and gender or search by part
number. It also provides the appropriate socket for vehicle
applications.
Chemical Catalog: Compare information on more than
20 chemical types, including air conditioning, power steering fluids, brake fluids, engine oil and more. The catalog also
provides specification information by a­ pplication.
Routing and Tracking
Routing and tracking (requires ACDelco supplier participation in the program) provides service centers with an
­estimated delivery time of every parts order in real-time.
With this tool, it’s easier to schedule repair work and keep
your customers better informed.
ACDelco Specialty Catalogs
WIP also provides access to the suite of ACDelco Specialty
Catalogs. These catalogs also display results directly from
the ACDelco supplier's inventory data (with the exception
of the MD/HD Filter Catalog) for immediate identification of
available parts and corresponding prices.
Illustrated Catalog: As the source for all GM vehicles
from current year
through
1992, this
catalog
helps
speed
lookups
through
an interactive
display of vehicle system drawings and corresponding parts.
The illustrations, directly from GM engineering data, are an
extremely useful source for finding the right parts.
Medium- and Heavy-Duty Filter Catalog: Lists types and
makes of medium and heavy-duty filter applications as well
as dimensions, buyers' guides and cross references.
Shop Management Integration
ACDelco also offers WISEConnect as an optional
add-on system that integrates the online parts ordering
­system into the service center’s shop management system.
WISEConnect can be integrated into Mitchell Manager/
Manager Plus, ROWriter shop management software,
GEMCAR and Protractor.
Battery Catalog: This industry-leading catalog integrates
automotive battery reset
procedures
and battery
­locator information into
the search
results/
For more information about how WIP can benefit your
s­ ervice center, contact your local ACDelco supplier.
– Thanks to Kelli Abbott and Kim LaClear
3
Understanding Fastener Tightening
Specifications
The desired result of tightening a
fastener is to obtain a proper clamping
force between the parts. The clamping force prevents loosening when the
vehicle is in use and external forces act
on the clamped parts.
All fasteners have a specified torque.
The method used for a particular application is determined by engineers and
specified in the appropriate Service
Information. It is necessary to apply the
fastener torque to the specific fastener
identified. Applying torque to the mating fastener can damage the fastener,
mating components, or provide insufficient clamp load. For example, when
installing the adjust link on the 2014
Chevrolet Corvette rear suspension, the
Service Information calls for tightening
the adjust link nut to 70 N•m (52 lb. ft.),
not the cam bolt.
There are three different
methods for the specification of tightening fasteners: Torque (T), Torque
Plus Angle (TA), and
Torque Plus Angle to Yield
(TAY). Torque Plus Angle to
Yield (TAY) is sometimes
referred to Torque To Yield
(TTY).
to the mating fastener, if present, or
­relative to the mating surface. A backup
wrench must be used, if required, to
prevent the rotation of the mating fastener while the angle is added to the
fastener with the Torque Plus Angle
(TA) specification. Generally, externally
threaded fasteners tightened to this
specification method can be reused,
unless otherwise specified in the
Service Information.
Torque Plus Angle to Yield (TAY)
A fastener with a Torque Plus
Angle to Yield specification (TAY) is
tightened in the same way as the
­fastener with the Torque Plus Angle
(TA) specification.
The difference between a Torque
Plus Angle (TA) specification and a
Torque Plus Angle to Yield (TAY) specification is the tightening
results in permanent
deformation of the
­externally threaded
­fastener. Externally
threaded fasteners tightened to this specification
method must not be
reused and must always
be replaced if loosened.
Tightening in Stages
A fastener specification
of Torque Plus Angle (TA)
Generally, Service
— for example, 30 N•m
Information specifies a
(22 lb. ft.) + 120 degrees
fastener tightening speci— has more clamping
fication in stages. An
TAY specification fasteners
require bolt replacement.
force than a fastener speciindividual fastener with a
fication of Torque (T) — for
Torque (T) specification
example, 30 N•m (22 lb. ft). A fastener
is tightened to the specified torque in
specification of Torque Plus Angle to
one pass.
Yield (TAY) has more clamping force
For Torque Plus Angle (TA) and
than a fastener specification of Torque
Torque
Plus Angle to Yield (TAY) speciPlus Angle (TA).
fication fasteners, the fasteners are
Torque (T)
tightened in stages. All the fasteners
are tightened to a torque specification
A fastener with a Torque (T)
on the first pass. Next, they receive
­specification can be tightened with a
another tightening to a specified angle
conventional torque wrench. Generally,
(in degrees) on the second pass.
externally threaded fasteners (bolts,
Sometimes, more than two passes are
screws, studs) tightened to this specirequired. Always refer to the approfication method can be re-used, unless
priate Service Information for proper
otherwise specified in the Service
­tightening in stages.
Information.
Torque Plus Angle (TA)
A fastener with a Torque Plus Angle
(TA) specification must be tightened
first to the torque part of the specification and then must be tightened further
by the addition of the specified angle.
The angle must be applied relative
On applications with more than one
fastener, such as wheel nuts or cylinder
head bolts, the fasteners should be
tightened to specification by alternating between the fasteners to ensure
the parts are not distorted and that the
fasteners are torqued evenly. Once
a specified minimum of torque has
4
been achieved for each bolt, the bolts
should be tightened completely to
specification.
Reusing the Fastener
Think of an externally threaded
fastener (bolt, screw or stud) as a
spring. As a Torque (T) or Torque
Plus Angle (TA) tightening specification is applied, the spring (externally
threaded fastener) is stretched. With
a Torque (T) or Torque Plus Angle (TA)
tightening ­specification, the spring
returns to its original length (elastically
stretched) when loosened. In the case
of a Torque Plus Angle to Yield (TAY)
tightening specification, the spring is
overstretched (plastically deformed) and
does not return to its original length.
For this reason, the Torque Plus Angle
to Yield (TAY) tightening specification
requires the externally threaded fastener to always be replaced.
In GM Service Information, the
f­ollowing warning will be shown when
a Torque Plus Angle to Yield (TAY)
specification fastener is used:
Torque-to-Yield Fastener Warning
(2406051)
Caution: This vehicle is equipped
with torque-to-yield or single use
fasteners. Install a NEW torque-toyield or single use fastener when
installing this component. Failure to
replace the torque-to-yield or single
use fastener could cause damage to
the vehicle or component.
There is no effect to the object in
which the externally threaded fastener
is threaded. It can be either a nut or a
threaded hole in a component. If a nut
is present, it can be reused.
Why Do Engineers Specify TA or
TAY Torque Specifications?
With the added benefit of increased
clamping force, a smaller fastener can
be used when a Torque Plus Angle (TA)
or Torque Plus Angle to Yield (TAY)
tightening specification is quantified.
For example, an M12 size bolt with a
Torque Plus Angle to Yield (TAY) specification can be used in place of an M16
size bolt with a Torque (T) specification.
The use of Torque Plus Angle (TA) and
Torque Plus Angle to Yield (TAY) specifications result in a reduction in the
vehicle weight and, therefore, improved
fuel economy.
–Thanks to Jonathan Johnson
Using an Angle
Meter
Changing the Power
Steering Fluid to
DEXRON-VI Fluid
An angle meter, such as the J-45059 or J-45059-A
Angle Meter, is used to ensure proper fastener tightness
when tightening fasteners with a Torque Plus Angle (TA)
and Torque Plus Angle to Yield (TAY) specification. These
angle meters are designed for use with standard 3/8-inch
or 1/2-inch square drive extensions, ratchets, or breaker
bar handles, or for use with
a 1/2-inch square drive
“click” style torque wrench,
approximately 1 inch to
1-1/4 inches (25 to 31 mm)
in diameter.
To prevent a steering gear squeak noise on 2008-2012
Buick Enclave, 2009-2012 Chevrolet Traverse, 2007-2012 GM
Acadia, and 2007-2010 Saturn Outlook models, built prior to
July 1, 2011, GM recommends that the power steering fluid be
changed to DEXRON®-VI automatic transmission fluid when a
steering gear assembly is replaced for any reason.
The original
cause of the
squeak noise
may be due
to insufficient
grease in the
pinion shaft
seal. The pinion
shaft seal to
pinion shaft
interface and
lack of lubrication may generate a noise.
This noise originates in the
gear but may
sound like it is
coming from
Inlet hose at the power steering fluid reservoir
the steering
column area.
The steering gear assembly should not be replaced for this
squeak noise condition. For the squeak noise, only the steering
gear housing should be replaced and the power steering system should be refilled with DEXRON-VI. The DEXRON-VI fluid
offers the permanent correction for the squeak noise.
The fastener must
already be tightened to
the specified initial torque
before applying the angle
specification.
The desired angle value
can be set from 0–199
degrees.
When ready to measure
angle using the J-45059-A
Angle Meter, apply a slight
J-45059-A Angle Meter
force in the required direction of rotation to e
­ liminate
free-play in the socket, extension, and driver. Do not turn
the bolt at this time.
With free-play eliminated, press the Start button, and
the meter will d
­ isplay WAIT, followed by TURN. When
TURN is displayed, the meter is zeroed. Turn the driver
until the desired angle is reached. While the meter is
turned, a yellow bar is displayed that gets longer as
the set angle is neared. Within 5–10 degrees of the set
angle, the end of the yellow bar will turn red, and the
meter will beep and flash when the angle is reached.
In addition to the squeak noise correction, the recommendation to convert the power steering fluid to DEXRON-VI fluid is
for gear replacements only and not for repairs to other s­ ystem
components, such as the pump, cooler or hoses.
The J-45059-A Angle Meter can be used on a ratchet
handle when the fastener is in an area with limited
access. To use
this feature,
after the meter
is zeroed, and
the ratchet is
being turned,
stop turning
momentarily.
The ratchet
can be turned
back, but the
displayed angle
The J-45059-A Angle Meter can be used
will not change.
with drive extensions and ratchets.
At the end of
the back-swing,
stop momentarily again, and the meter will continue to
increase the angle measured from this ratcheted point.
A tag identifying that the vehicle has been converted to
DEXRON-VI should be installed on the power steering r­eservoir
filler neck and secured with the cap.
If the power steering system on these vehicles has the
original fluid, the system should be flushed and refilled with
DEXRON-VI. Due to the interface between the pinion shaft seal
and the fluid, it is critical to ensure that no old fluid comes in
contact with the new seal. Be sure to thoroughly flush all old
fluid from the system prior to installing the new steering gear
assembly or housing.
When changing the fluid, raise the vehicle until the wheels
are approximately 24 inches off the ground. Disconnect the
power steering fluid reservoir inlet hose from the power
steering fluid reservoir and plug the power steering fluid reservoir inlet port. With the key ON and the engine OFF, turn
the ­steering wheel fully to the left and to the right while an
­assistant maintains the minimum fluid level in the reservoir
using DEXRON-VI fluid. Continue until the fluid from the power
steering fluid reservoir inlet hose runs red. This may require up
to three quarts (3 L) of DEXRON-VI fluid.
– Thanks to Peter Robert
The J-45059-A Angle Meter requires a AA battery.
The J-45059 Angle Meter uses two #CR-2032 batteries.
To replace the batteries, separate the front case from
the back.
–Thanks to Tedd Magana
5
Professional Service Center
The Part That Built Me Series on YouTube
19-year old Mitch Stout has big dreams of taking over his
dad’s automotive shop in Broadview Heights, Ohio. Does
he have what it takes to make it? He’s getting help from
ACDelco with quality parts, business support and innovative
training on the latest technology.
• A story where GM
products or people
performed “above
and beyond” normal
boundaries
Watch now at youtube.com/acdelco to see Mitch’s story.
It’s part of The Part That Built Me video series, presented by
ACDelco.
• A person with a
likable, outgoing,
friendly personality
If you have just the
person in mind, submit
your nominations to your
Market Area Manager or
contact Laura Leinbach
at laura.leinbach@
leoburnett.com.
The ACDelco
Channel
Check out the official
ACDelco YouTube page for a variety of informational videos,
including the latest on ACDelco products, repair tips and
ACDelco programs.
Watch Mitch’s story
Video Nominations
If you know of anyone in the automotive trade who would
a compelling subject for this video series, ACDelco would like
to hear from you. Nominees could be the shop owner or the
high school student who works as a technician on the weekends. We’re looking for:
• Technicians that are up and coming
• An interesting (serious, heartwarming, funny, etc.) story
to tell
• Whose business relies on ACDelco every day
• People who have chosen ACDelco for superior products
and training capabilities
www.youtube.com/acdelco
– Thanks to Jill Brown
ASE Testing Dates
The summer testing session for ASE
certification is July 1 – August 31, 2014.
Registration runs through August 21, 2014.
So it’s not too late to take the tests this
­summer.
The last 2014 testing session for ASE
certification will be held October 1 –
November 30, 2014. Registration takes
place September 1 – November 21, 2014.
Register online at www.myASE.com or
call Prometric, ASE’s testing partner, at
1-877-346-9327.
Every ASE certification test, including
recertification versions, — representing
a total of 48 certification tests across 13
­specialty areas — is delivered as a computer-based test. Scoring is done instantly so
test results are known before leaving the
test center.
6
TechTips
The following technical tips provide repair information about specific conditions on a variety of vehicles. If you have a tough or unusual
­service repair, the Diagnostic Hotline can help. Call 1-800-825-5886, prompt #2, from 8 a.m. to 8 p.m. ET Monday–Friday, to
speak with a technical expert with the latest OEM information.
Front Strut Noise
2008-2014 Chevrolet Captiva Sport;
2010-2014 Chevrolet Equinox, GMC
Terrain; and 2008-2010 Saturn VUE
A popping or clunk
noise coming from the
front of the
vehicle may
be heard
during small
to medium
suspension
travel. This
condition
may be due
to the inside
Bottom portion of the strut
diameter
shaft.
of the front
strut jounce
bumper rubbing against the piston rod
of the strut, creating a slip-stick condition. To correct this condition, apply
grease to the top and bottom of the
strut shaft.
With the vehicle raised on a frame
lift-type hoist, pull the dust shield/
jounce bumper assembly out of the
strut top mount cup and slide it down
to expose the top portion of the strut
shaft. Apply grease, GM P/N 12345579
(in Canada, 10953481), around the
­circumference of the strut shaft that is
exposed.
Unseat the bottom of the dust shield
from the strut and expose the bottom
portion of the strut shaft. Apply the
grease around the circumference of the
strut shaft that is exposed.
Slide the dust shield/jounce bumper
assembly down and reattach the bottom to the strut. Push the top of the
dust shield/jounce bumper assembly
up into the top mount cup as far as
­possible by hand. The assembly will
fully seat once the vehicle is on the
ground and the suspension is allowed
to compress.
Diesel Particulate Filter
Message
2014-2015 Chevrolet Cruze equipped
with the 2.0L Clean Turbo Diesel
Engine
The Driver Information Center
messages “Diesel Partic Filter Is
Full Continue Driving” and “Diesel
Partic Filter Is Full Continued Driving
Mandatory” may be displayed on
vehicles equipped with the diesel
engine (RPO LUZ). DTC P2463 (Diesel
Particulate Filter Soot Accumulation)
also may be set. When DTC P2463
sets, the ECM commands the engine
control system to operate in Reduced
Engine Power.
The messages indicate that a Diesel
Particulate Filter (DPF) cleaning, or
regeneration, is required, based on
engine run time, fuel consumed and
distance traveled since the last DPF
cleaning.
The DPF system filters soot particles
out of the exhaust gases. When the
ECM determines that a specific amount
of soot has collected in the DPF, it will
look for all of the conditions that must
be met in order to initiate a regeneration. This self-cleaning function runs
automatically when the conditions are
met and may take up to 25 minutes,
without any notification to the driver.
The DPF is cleaned by periodically
burning off the soot particles at high
temperature. Fuel consumption may be
higher during this self-cleaning period.
Under certain driving conditions,
such as short distances, stop and go
driving or extended idling, the system
may not be able to clean itself automatically, eventually causing the Driver
Information Center messages to be
displayed. If the DPF is not cleaned
as required, the “Engine Power Is
Reduced” message will display. When
this occurs, self cleaning of the DPF
is no longer possible and service will
be necessary. Refer to the appropriate
Service Information for DTC P2463 and
follow the diagnostic procedure.
Do Not Swap Control
Modules
Cadillac: 2010-2015 SRX; 2013-2015
ATS, XTS; 2014-2015 CTS Sedan, ELR;
2015 Cadillac Escalade Models
Chevrolet: 2010-2015 Camaro,
Equinox; 2011-2015 Cruze, Volt;
2012-2015 Sonic; 2013-2015 Malibu,
Spark; 2014 Silverado 1500, Spark
BEV; 2014-2015 Caprice PPV, Corvette,
Impala, SS; 2015 Colorado, Silverado,
Suburban, Tahoe
GMC: 2010-2015 Terrain; 2014 Sierra
1500; 2015 Canyon, Sierra, Yukon
Models
The Global A electrical system associated with these vehicles does not allow
controller swaps between vehicles.
Swapping ECMs or other modules,
including Radio, Body Control Module
(BCM), Electronic Brake Control Module
(EBCM), Sensing Diagnostic Module
(SDM), Transmission Control Module
(TCM), Electronic Climate Control (ECC)
(HVAC), Electronic Power Steering
(EPS), Hybrid Powertrain Control
Module (HPCM), and the Instrument
Panel Cluster (IPC), between two vehicles with the Global A electrical system
will result in damaging both controllers
and cause a no start condition or other
concern.
The no start condition will occur
on both vehicles if these modules
are swapped due to the new vehicle
security code protocol (environment)
implemented with the 2010 model year
Global Diagnostic System (GDS) applications.
Product Information
For free technical assistance and product
information regarding specific ACDelco
­products, contact these toll-free information
hotlines staffed by ASE-certified technicians:
Brakes – 1-888-701-6169 (prompt #1)
Chassis and ReadyStruts – 1-800-270-2124
Clutches – 1-888-725-8625
Lift Supports – 1-800-790-5438
The following GM models use the
Global Architecture (Global A) electrical
system:
Shocks – 1-877-466-7752
Buick: 2010-2015 LaCrosse;
2011-2015 Regal; 2012-2015 Verano;
2013-2015 Encore
Starters and Alternators (Reman) –
1-800-228-9672
Starters and Alternators (New) –
1-800-854-0076
Steering – 1-855-451-1212
Wiper Blades – 1-800-810-7096
7
TrainingUpdate
Digital Marketing and Social Media Seminar
New Maintenance Inspection Technician WBT Courses
The new Digital Marketing and Social Media
s­ eminar (B-CC60-01.01SEM) is designed to help
­business owners grow their business by promoting
their services through the use of digital marketing.
Part of these efforts focus on creating awareness for
what ACDelco is doing to help drive customers to
their business.
ACDelco has released several new Web-Based Training (WBT)
courses for Maintenance and Inspection Technicians that cover
general maintenance and inspection service procedures for different
vehicle systems. These courses also present information about how
to complete the multi-point vehicle inspection form.
The seminar uses demonstrations to cover how
customers can find a local business when searching online for automotive services, including how to
­create a Professional Service Center (PSC) landing
page and how to drive traffic to that landing page. In
addition, the seminar reviews trending online technology and social media.
Contact your local ACDelco distributor to find out
when the seminar is being held in your area.
Course Number Course Name
S-AT02-09.01WBT Automatic Transmission Inspection and
Maintenance
S-EP08-33.01WBT Battery Inspection and Maintenance
S-BK05-14.01WBT Brakes Inspection and Maintenance
S-AC07-12.01WBT Cooling System Inspection and Maintenance
S-MT03-13.01WBT Driven Train Inspection and Maintenance
S-AC07-13.01WBT HVAC Inspection and Maintenance
S-FN00-22.01WBT Lubrication Inspection and Maintenance
S-SS04-12.01WBT Steering and Suspension Inspection and
Maintenance
S-EP08-34.01WBT Tune-Up Inspection and Maintenance
S-FN00-23.01WBT Technician’s Guide to Multi-Point Vehicle Inspection
S-DS11-08.01TAS Understanding Strategy-Based Diagnostics
S-ST10-03.01WBT Shop Safety
How to Take ACDelco Training
Go to www.acdelcotechconnect.com
and click the Training tab to log in to
the ACDelco Learning Management
System (LMS).
• To launch or enroll in courses in your
training path, open the home page
to view your Training Progress Status
Report, select Show Detail, and then
click the course number and title to
view details on a specific course and
to launch or enroll in the course.
• To enroll in an Instructor-Led
Training (ILT) course (ILTs are fullday hands-on classroom courses),
click Take Training > Catalog >
Catalog Search and select InstructorLed Training under Delivery Type.
• To launch a TechAssist (TAS) course
(TAS courses are 15-20 minute online
presentations on a specific topic), click
Take Training > Catalog > Catalog
Search and select TechAssist under
Delivery Type.
• To launch a Web-Based Training
(WBT) course (WBTs are 1-4 hour
self-guided online courses), click Take
Training > Catalog > Catalog Search
and select Service or Business WebBased Training under Delivery Type.
• To launch a Simulation (SIM) (SIMs
require users to complete all repairs
for a condition), click Take Training >
Catalog > Catalog Search and select
Simulation under Delivery Type.
Training Schedule
Current Instructor-Led Training Courses
The following ILT courses are currently being scheduled:
Course Number Course Name
S-AC07-02.01ILT Automotive Air Conditioning Advanced
Refrigerant System Diagnostics
S-AC07-03.01ILT HVAC Control System Operation and
Diagnostics
S-BK05-01.01ILT Braking Systems
S-BK05-02.01ILT ABS Operation and Diagnosis
S-BK05-03.01ILT Electronic Brake and Chassis Controls: Is
the vehicle really smarter than the driver?
S-DS11-13.01ILT Vehicle Network Communications: When
modules talk, who is really listening?
S-EL06-10.02ILT Electrical Power Management
S-EL06-11.02ILT Enhanced Automotive Circuit Diagnosis
S-EL06-13.01ILT Body Electrical Global Diagnostics
S-EL06-14.01ILT Advanced Body Control System Electrical
Diagnostics
S-EL06-16.01ILT Hybrid Vehicle Service and Safety:
Batteries Included
S-EM01-01.01ILT Valvetrain Controls: Are they phasing you?
ST-PU-0004-14
Course Number Course Name
S-EP08-02.01ILT Engine Performance Computer Controls
and Ignition System Diagnostics
S-EP08-03.01ILT Engine Performance Air Induction and Fuel
System Diagnostics
S-EP08-04.01ILT Engine Performance Fault Monitoring and
Emission System Diagnostics
S-EP08-05.01ILT Engine Performance Advanced Drivability
Diagnostics
S-EP08-06.01ILT After Combustion Sensors: Is what is in
the exhaust making your engine run rough?
S-EP08-07.01ILT Air Induction and Fuel Injection Systems
S-EP08-08.02ILT Evaporative Emissions Controls: Why is
there always a code but never a leak we
can find?
S-EP08-09.01ILT Spark Generation: Is a lack of spark sending
you up in flames?
S-EP08-81.02ILT Duramax Diesel Operation and Diagnosis
S-ST10-01.01ILT Supplemental Restraint Systems
8
– Thanks to Greg St. Aubin