(#9) Spring 2014 - Salford Royal NHS Foundation Trust

The
Loop
Newsletter for members of Salford Royal NHS Foundation Trust
Spotlight on
Services - Podiatry
Farewell to Reverend
Dr Ian Carter
Page 3
Page 13
Membership counter
2 15 97
Issue 9 : Spring 2014
Dear Member
Welcome to the first edition of
The Loop for 2014. I hope your
year has got off to a good start
and you are looking forward
to reading about what’s been
happening at Salford Royal so
far this year.
I am absolutely delighted to be
able to share with you the news
about Chief Executive Sir David
Dalton’s Knighthood. This really
is such a well-deserved honour.
In other news, I am really
pleased to tell you that Salford
Royal received outstanding
feedback from the Care Quality
Commission following the
inspection in October; more
details are available on page 7.
There are also some really
interesting stories including the
introduction of Reminiscence
Pods for patients with dementia,
information on Greater
Manchester’s Healthier Together
Programme and the results of
the Annual Membership Survey.
I would like to thank you
once again for your continued
support of Salford Royal as a
Foundation Trust member and
wish you all the best for the rest
of Spring.
Best wishes
Jim Potter
Chairman
Salford Royal named Trust of the Year for the North
Queen's honour for Chief Executive
Doctor Foster, the leading
provider of healthcare
information in England,
named four regional Trusts
of the Year after examining
their performance with respect
to the four main mortality
metrics: Hospital Standardised
Mortality Ratio (HSMR),
Summary Hospital-level
Mortality Indicator (SHMI),
deaths in low risk conditions
and deaths after surgery.
Salford Royal is incredibly
proud of Chief Executive David
Dalton who was knighted in
the New Year’s Honours List
2014.
Chief Executive Sir David
Dalton said: “In 2008 we
launched our ambition
to become the safest
organisation in the NHS
through delivering safe, clean
and personal care to every
patient, every time. We were
determined that we would
lower our mortality rates and
ensure that fewer patients
experienced harm whilst in our
care.
“As part of our Quality
Improvement Strategy, we
introduced and rolled out a
wide range of patient safety
initiatives to tackle issues
such as cardiac arrests, falls,
pressure ulcers and surgical
site infections.
“Nearly six years later,
we know our patients are
benefitting greatly from this
work. Since 2008 we have
reduced MRSA blood stream
infections at the Trust by
96%, C-Difficile by 90% and
cardiac arrests by 60%. One of
our more recent achievements
is the fact a whole year has
now passed without a patient
on one of our hospital wards
suffering from a high grade
pressure ulcer.
“Our mortality rates are in
the best 10% nationally and
the best outside London
and far fewer Salford Royal
patients die on a weekend
due to the changes we have
made to our services to ensure
patients receive the same high
quality care on a weekend
as throughout the week. We
are really pleased with our
progress and will continue to
work hard to improve patient
safety at our Trust.”
David, (now known as a Sir)
received a knighthood in
recognition of his services
to the NHS. His career in the
NHS started almost 35 years
ago when he became an
Administrative Trainee. He has
been a Chief Executive for the
past 19 years – 12 of these at
Salford Royal. In addition to
leading Salford Royal forward
to become one of the safest
organisations in the NHS, Sir
David has also helped to create
other organisations such as
North West e-Health and NHS
QUEST.
Sir David said he had been
stunned when he discovered
he would be receiving a
Knighthood. He said: “Without
a shadow of a doubt, it is not
just about my contribution to
the NHS; it reflects the hard
work of all those who strive
with me to provide the safest
care for our patients today and
to plan for the best outcomes
in the future.
“In Salford, I am privileged to
work alongside some of the
very best nurses, doctors and
healthcare staff at all levels
that the NHS could hope to
have. The same must be said
of my colleagues in the health
and academic community of
Greater Manchester where
together we have created
a research culture with an
international reputation.”
1 Newsletter for Members of Salford Royal NHS Foundation Trust
Salford Royal Chairman
Jim Potter said: “This is such a welldeserved award
which honours
Sir David’s huge
contribution
locally to Salford
and nationally to
the improvement
of the quality and
safety of patient
care in the NHS.
“His leadership
qualities are rare, but well
recognised. Since his arrival
at Salford Royal 12 years ago
he has committed himself
to improving the quality of
healthcare in Salford and
beyond. His leadership has
been crucial to achieving
Sir David Dalton
the sustained high
performance of the Trust
which consistently receives the
highest satisfaction rates from
both patients and staff.”
Consultant Surgeon Mr
Iain Anderson was also
honoured with an MBE
in the New Year’s
Honours List for his
contribution to
clinical surgery
and medical
education.
Mr Anderson
said: “It is a great
honour to receive
this recognition. It
has been a privilege
over the past 30 years
to provide services to
the people of Salford, the
North West and much further
afield. I would like to thank
Salford Royal for the support
they’ve given me throughout
my career and also pay a
particular tribute to my many
Mr Iain Anderson
colleagues who have been a
pleasure to work alongside as
we strive to provide the best
possible care for patients.”
2
Spotlight on Services
Salford Royal confirmed as the best place to work in the NHS
Podiatry
The Podiatry service - the
modern name for Chiropody
- offers assessment and
treatment for a wide range of
foot complaints such as corns,
calluses, ingrowing toenails,
general nail abnormalities
and foot pain as well as
management of patients at high
risk of foot problems such as
those with diabetes, rheumatoid
arthritis and peripheral vascular
disease.
The team also assess the
structure, alignment and
function of the feet and legs
and provide treatment including
insoles and stretching and
strengthening exercises for
people of all ages. They also
perform minor surgery using
local anaesthetic to remove
ingrowing toenails.
Podiatry services are vital for
treating common foot problems
but also aim to prevent
patients developing problems
by providing education. The
purpose of the Podiatry service
is to improve mobility and
independence for patients,
reduce foot pain, improve foot
health and to provide a good
patient experience.
The team is made up of
Podiatrists, Podiatry assistants,
Technicians and clerical
staff. All qualified staff are
regulated by the Health Care
Professions Council (HCPC)
and work closely with many
other professionals including
District Nurses, Radiologists,
Physiotherapists, The Diabetes
Team, Microbiology and many
more.
Podiatry is an integrated
service, most clinics run from
health centres and Gateways
across Salford including
Irlam, Little Hulton, Ordsall,
Pendlebury, Swinton, The
Willows, Eccles, Pendleton,
Walkden and Higher
Broughton. Acute services run
from Salford Royal within the
hospital setting.
It is an open access service
which means patients can selfrefer by filling in an application
form, available from local
health centres and Gateways.
The application will then be
assessed and triaged and put
into two categories; urgent, to
be seen within 24 hours or nonurgent, where a patient will be
seen within four weeks.
For more information on
Salford Royal’s Podiatry service
please visit www.srft.nhs.uk/
about-us/depts/podiatry
Salford Royal’s people rate
the Trust as the best place to
work in the NHS, according to
the national annual NHS Staff
Survey (2013).
These top scores include:
The survey has revealed
that Salford Royal has the
highest engagement scores in
England for all NHS provider
organisations, including
acute Trusts, specialist Trusts,
Mental Health Services and the
Ambulance Service.
• feeling satisfied with the
quality of work and level of
patient care they are able to
offer
Additionally, Salford Royal has
the highest scores in many of
the key findings within the
survey.
• satisfaction levels
• being able to recommend
the Trust as a place to work
or be treated
• communication
• support from immediate
managers
• team working, and
• the proportion of people
feeling that they received
well-structured appraisals.
Out of the 28 key findings,
Salford Royal was either top or
above average in all but two
categories.
Chief Executive Sir David
Dalton said: “We are absolutely
thrilled with these results. For
the past two years, we’ve had
the best survey results of all
acute Trusts, so to improve on
this position by receiving the
best results across all Trusts,
of every type, is absolutely
fantastic. It’s now our ambition
to be considered one of the
best places to work in the
country, not just in the NHS,
but in any sector or industry.
“We know that there’s a strong
link between highly engaged
workforces and high quality
patient care so these results
are not only fantastic for our
people but for our patients
too.
“We will carry on working hard
to ensure our people remain
well engaged and we’re all
moving in the right direction
together to becoming the
safest organisation providing
the highest standards of
reliable care in the NHS."
Members of the Podiatry Team
3 Newsletter for Members of Salford Royal NHS Foundation Trust
4
Main Outpatients reception scoops award
The redeveloped main
Outpatients reception at
Salford Royal has won an
award for ‘raising the bar’ for
hospital interior design.
The new revamped reception
area was designed by ADP
Architecture and the project
also involved an improved wayfinding system.
It received the Clinician’s
Choice Award from Building
Better Healthcare (BBH) for
having the biggest impact
on patient experience and
outcomes.
Kentish Town GP Dr Roy
MacGregor chose the winner
in the category and said
Salford Royal’s refurbishment
was a “striking departure
from the traditional hospital
environment” and puts
patients at the heart of health
and care services.
He added: “Wayfinding is
drastically improved with the
usual visual clutter of hospital
spaces taken away and
allowing for a small number of
distinctive elements to create
clear spaces."
A total of 20 trophies were
handed out at the BBH awards
across seven classes including
building design, patient
experience and estates and
facilities management.
The Outpatients department
was praised for its carefully
considered lighting, the 'pod'
desk design and new seating
which evoke a hotel reception
feel. The Trust use of brand
colours and bold graphics on
the floor and walls was also
highlighted.
Lindsay McCluskie, Head
of Capital Development
at Salford Royal, said:
“When designing the new
Outpatients reception area we
listened to patients’ concerns
around accessibility, privacy
and dignity to ensure the
improved environment met
everyone’s needs.
“We now have a reception
area that is modern and
spacious and we were very
keen to embed our Safe, Clean
and Personal message into the
design.
“We have had some very
positive feedback from
patients about the design
and we were pleased to
have received the award
in recognition of the
improvements that have been
made.”
New era for our NHS
Healthcare services across
Greater Manchester are set to
undergo a huge transformation
to ensure they are safe,
accessible and sustainable for
future generations.
The Healthier Together
programme aims to provide the
best health and social care for
Greater Manchester. The NHS in
Greater Manchester has served
the public well for over 65 years,
but it is recognised that it is no
longer meeting the needs of its
patients.
Dr Chris Brookes, Healthier
Together Medical Director and
Salford Royal A&E Consultant,
said: “Doing nothing is not
an option and we have now
reached a critical stage due
to the inability of all of the
hospitals across Greater
Manchester to achieve quality
5 Newsletter for Members of Salford Royal NHS Foundation Trust
Increasing demands on
healthcare services and the
financial constraints affecting
all public services means that
health services must change
to meet the needs of the
population.
For hospital services, developing
shared, single services, working
across organisational boundaries
on a bigger footprint, can
deliver better patient outcomes,
better patient experience, make
best use of the limited specialist
workforce and be more costeffective.
Proposed changes to health
and social care services will
not be made without public
involvement and since
September 2012, Healthier
Dr Chris Brookes
Together has been active in
meeting the wider public,
having conversations about the
current situation and explaining
the rationale around why
improvements are needed.
A formal public consultation will
be held in the summer on the
various options/future models
of care for hospital services. For
more information go online at
www.healthiertogethergm.nhs.uk
Integrated Care Programme gathers pace
In the last edition of The Loop
we introduced you to Sally
Ford. Sally Ford is the lady that
services across Salford keep at
the forefront of their minds
when they plan the future of
health and social care for over
65s in the city.
This plan is being progressed by
the Integrated Care Programme,
made up of Salford Royal,
Salford City Council, NHS Salford
Clinical Commissioning Group
and Greater Manchester West
Mental Health NHS Foundation
Trust, who are working
alongside other groups,
including local GPs, third sector
organisations and care homes.
Award winning Outpatients area
and safety standards necessary
to deliver safe and effective care
to patients.”
These organisations are striving
to improve the way older
people in Salford access health
and social care services to
ensure residents receive the
right level of support to keep
them healthy, independent,
avoiding the need to spend
time in hospital and reduce the
likelihood of being admitted to a
care home.
After trialling new ways of
working, a new model of care
will be launched in April 2014
and gradually rolled out in two
neighbourhoods in Swinton and
Eccles until the summer of 2015.
Force, which is hosted in Salford
by Age UK. The Integrated Care
Programme will work closely
with Age UK on this initiative
as both programmes focus on
the over 65s and recognise the
importance nutrition plays,
alongside activity, in maintaining
health well into later life.
This should see older residents
receiving a more consistent
standard of care across services
and excitingly, residents will be
able to access their own health
and wellbeing plan in either
paper or online format from
the Way to Wellbeing portal on
Salford City Council’s website.
Salford was also recently selected
as one of two areas nationally to
introduce the Malnutrition Task
Sally Ford
6
CQC's seal of approval
Salford Royal celebrated
glowing feedback from
healthcare regulator, the Care
Quality Commission (CQC).
Salford Royal was one of
the first Trusts nationally to
undergo one of the CQC’s new
style of inspections; chosen to
take part in the first wave as
it is classed as a low risk Trust.
A team of inspectors visited
the organisation on both an
announced and unannounced
basis and examined a range
of Salford Royal’s wards and
services, including A&E,
outpatients, critical care, older
people’s care and surgery.
Additionally, inspectors
spoke to staff, patients and
visitors during focus groups,
interviews and a patient
listening event.
In their formal report,
inspectors declared that the
organisation’s services are
safe, effective, responsive,
caring and well led, in
addition to highlighting
several areas of best practice,
including:
• High quality bereavement
care provided to the
family and friends of
patients in the Pam Woods
Suite (Salford Royal’s
bereavement centre)
• Exceptional leadership
qualities at all levels across
the organisation. The
engagement and leadership
of the Non-Executive Directors
and Governors was noted as
being outstanding, and
• The Trust’s systems for being
totally transparent with
patients, visitors and staff
about staffing levels
Chief Executive Sir David
Dalton said: “I am delighted
that inspectors came to Salford
Royal and experienced what
our patients and visitors are
already experiencing – an
organisation striving to provide
the safest care in the NHS.
It’s really pleasing that the
vast majority of patients that
inspectors spoke to during
their time at Salford Royal
were happy with the care
and treatment they were
receiving.”
The full CQC report can be
found in the Media Centre at
www.srft.nhs.uk
Providing open and honest care
Salford Royal is part of
the Open and Honest Care
programme which supports
NHS Trusts to be more
transparent and consistent
by regularly publishing
information on patient safety
and the improvements we
make to practice and culture.
Every month we produce a
report which is uploaded to
our website at www.srft.
nhs.uk. This report can be
found within the Publications
area of the site, within the
Media Centre section, and
provides information on
three categories: safety,
patient experience and our
improvements.
The safety section lets you
know how many of our
patients during that particular
month experienced harm
whilst in our care, for example,
a fall, pressure ulcer, blood
clot or a urine infection – and
the reasons why.
The experience section
provides details on the surveys
we send out to our patients
and staff to ask them about
their care and whether they
would recommend us – this
block also includes a patient
story of their experience whilst
in our care.
We listen to our patients
and are actively making
improvements to make sure
their care always reflects
our Safe, Clean and Personal
ethos, so the last section
of the report details the
improvements we have made
since our last report.
Pop-up Pods evoking memories
for dementia patients
Salford Royal is using
revolutionary pop-up
Reminiscence Pods to help
improve the care of patients
living with dementia.
“They help to relieve boredom
and work as a meaningful
fun activity, helping to build
better care bonds between
staff and their patients.
The Reminiscence Pods
(RemPods) are replicas of
various settings including a
1950s lounge, a pub and a shop
and can be used in various
departments around the
hospital and in ward areas.
“The pods provide the
opportunity for family to be
involved in social interaction
and this in turn can help
improve communication
following discharge as family
and friends often discover
hobbies and interests they
may not have known their
friend or relative had.”
They include a fold-down
backdrop along with furniture
and paraphernalia from
yesteryear such as ration books,
magazines, newspapers and
board games.
The pods create a therapeutic
and calming environment
for patients suffering from
dementia and help relatives
stimulate conversation around
parts of the memory their
loved ones retain.
Patients who have been
admitted can spend time
relaxing in one of the six
RemPods and staff have
reported improvements in
dementia patients’ moods
since the pods have been in
use.
A new patient and carer
group has been set
up at Salford Royal
to work with the
Trust’s Dementia
Specialist Nurses on
ideas including the
RemPods, a specially
designed garden
with scented plants,
live entertainment
sessions for patients,
dementia-friendly
signposting and memory
boxes.
On one ward, staff discovered
that a female patient who
hadn’t been eating very well
since arriving at hospital was
happier having her meals while
sitting inside the RemPod.
Janice McGrory, Lead Nurse for
Dementia and Delirium, said:
“The pods are so versatile as
they simply pop up or down
wherever and whenever they
are needed.
Lead Nurse Janice McGrory with a patient in the RemPod
7 Newsletter for Members of Salford Royal NHS Foundation Trust
8
Annual Membership Survey 2013... the results are in
Thank you to everyone who
completed the Annual
Membership Survey during
November and December 2013.
We received more than 250
responses from people across
Salford to help inform our plans
for 2014-15.
We asked members for their
thoughts on the use of new
technologies in the Outpatients
Department. There was
particular support for the
introduction of Patient Portals
which are currently being tested
by the Anti-Coagulation and
Rheumatology Service and
will be launched in the Spring.
Patients will be able to look at
test results which have been
checked by their Doctor. They
will also be able to send a secure
email to their Doctor and view
forms and leaflets related to
their condition.
There was also support for the
use of self-testing, with a large
proportion of respondents
stating they would like to use
telemedicine for a follow-up
appointment. Telemedicine is
healthcare provided over the
phone or via the internet and
could save patients who live a
considerable distance from the
hospital from having to return
for follow-up appointments.
We also asked members for
their thoughts on the Salford
Integrated Care Programme.
The programme involves a
number of organisations who
are all working together to
improve and join up care for
people over the age of 65 in
Salford (see page 6).
We wanted to know what
other support needs to be
made available to older
people in Salford. Key themes
included being able to contact
a single, named individual,
social interaction, help with
getting around and support
with everyday tasks as well as a
service you can understand.
Salford Royal’s Patient Kitchen
was awarded the highest rating
by Environmental Health Officers.
The kitchen, where meals for
Salford Royal’s in-patients are
prepared, was given a 5; the
first time it has received the top
rating.
The Trust also decided to look
at its current charges for Blue
Badge holders and discounted
parking costs. The Blue Badge
scheme tries to make sure that
people have good access to
reserved spaces rather than a
discount scheme. The results
for this part of the survey are
currently being analysed and
the findings will be published
on our website as well as in the
next edition of The Loop.
Help shape the future of healthcare
Members continue to get
involved in shaping health
delivery of the future through
a number of research projects
promoted by the Salford
Research and Development
Department.
In February, members took
part in the first of a series of
focus groups contributing to
research about oral health for
older people. This partnership
between The University of
Manchester and universities in
Amsterdam and Scotland is just
one way that local people have
been involved in research that
aims to improve the health of
future generations. From April,
the public will also be able to
take part in research about the
development of 24 hour/7 day a
week healthcare. This exciting
research, funded by the National
Institute for Health Research
(NIHR) Health Services and
Delivery Research programme
and led by Professor Tim Doran,
will look at the implications for
staff and patients if hospital
hours are extended. This would
mean that in addition to A&E,
patients would be able to attend
a range of hospital services
outside normal working hours,
for example at night and at
weekends.
9 Newsletter for Members of Salford Royal NHS Foundation Trust
Patient Kitchen awarded top hygiene rating
Jess Zadik, Engagement in
Research Manager, said: “It’s
really important that members
of the public can contribute to
research and we are very pleased
that so many local people
continue to be involved in the
work we do.”
More information about taking
part in research is available
through the Citizen Scientist
project at www.citizenscientist.
org.uk
In August, Salford City Council’s
Environmental Health officers
carried out a routine inspection
in the Patient Kitchen and found
that standards were well below
what they should be. Although
the kitchen was safe, inspectors
recorded numerous flaws in food
hygiene policy documentation
and operational processes and
gave the kitchen a rating of 1.
The Trust immediately took steps
to review and change its practices
and also enlisted external
specialist catering expertise.
When Environmental Health
inspectors visited the Trust in
December, they discovered
that significant improvements
had been made and lifted the
kitchen’s rating from 1 to 5.
Director of Strategy and
Development Simon Neville said:
“We took the inspection report in
the summer extremely seriously
and immediately embarked on
a programme of improvements
to ensure we could swiftly bring
the kitchen back up to the high
standards that our patients
deserve. With the support of
external catering experts Sodexo,
our Patient Catering Team
worked incredibly hard to not
only bring the Patient Kitchen
Simon Neville
back up to standard but to
surpass this by gaining the
highest rating.
“The majority of the improvement
work focussed on ‘going back to
basics’ and ensuring our practices
and processes were all correct.
We’re looking forward to even
more development in 2014 when
we will upgrade the Patient
Kitchen facilities.”
Live healthy and love your liver
Dozens of people received a
free health assessment at a Love
Your Liver roadshow, officially
supported by Salford Royal.
Andrew Turner, Hepatology
Advanced Nurse Practitioner at
Salford Royal, said: “The day was
a huge success.
The British Liver Trust campaign
focused on reducing alcohol
intake, cutting down on sugary
and fatty foods and getting
regular exercise.
“Many people had travelled
from all over the North West to
attend the roadshow including
Liverpool, Southport, the Lake
District and Blackpool.
The North West has some of the
highest rates of liver disease in the
country, which is often detected
too late.
“We were also able to highlight
the work that we are doing
here at the Trust to offer early
interventions for those people
identified at risk of liver disease.”
The pop-up clinic at Morrisons
in Eccles invited members of the
public to complete a Love Your
Liver health check and if this
showed up risk factors for liver
damage, they were offered a
FibroScan to evaluate the degree
of liver stiffness, or scarring,
known as fibrosis.
At the event, 55 people had a
liver health consultation, 59 were
scanned and around 20 of those
who were scanned were given
GP referral letters for further
investigations to be carried out.
FibroScan, of patients identified
by their GP as being at risk of liver
disease without needing to go to
hospital.
Other organisations supporting
the campaign included the
specialist drug and alcohol service
delivered by Greater Manchester
West Mental Health NHS
Foundation Trust, Salford GPs and
the Salford City Council Health
Improvement Service.
Salford Royal is working with NHS
Salford Clinical Commissioning
Group (CCG) to bring early
assessment of liver disease into
the community by providing a
rapid assessment, including a
Dr Emma Donaldson and Andrew Tur
10
Governor news
Dave Pike
Public Governor
Irlam and Cadishead
Dave Pike
I have been a Public Governor at Salford Royal for just over a year
now and to say it has been a whirlwind experience would be an
understatement.
The staff do such fantastic work to ensure Salford Royal is one of
the top performing Trusts in the country. This is clear for all to see
and I am proud to have a connection with such a Trust.
A huge part of the work Governors do is to engage with the
patients, public and staff to ensure we are giving them a voice and
responding to any feedback.
Engagement work will continue in 2014-15 with a focus on our
specific seldom heard groups; men, sensory disabilities, black
minority ethnic (BME) groups and we welcome inclusion in any
work currently going on that will assist with this.
If you would like more information on what we do as Governors
and our role at Salford Royal, please contact the Membership Team
on 0161 206 3133 or email foundation@srft.nhs.uk
Council of
Governors’
Elections
Nominations for this
year’s Council of Governor
elections will open in
July and the Trust will be
looking to elect Governors
from the following
constituencies:
Public
• Irlam and Cadishead
• Little Hulton and
Walkden
• Swinton
• Worlsey and Boothstown
• Out of Salford x 2
Carol Darke
Staff
Clinical Support Services
and Tertiary Medicine
• Neurosciences and Renal
Services
• Clinical Support Services
and Tertiary Medicine
Staff Governor
Senior Manager - Allied Health
Professionals and Critical Care
Carol Darke
Hello, my name is Carol Darke and I have been a Staff Governor
since October 2011. I represent staff from the division of Clinical
Support Services and Tertiary Medicine and ensure their views are
listened to.
Recently I have been working with Paul Renshaw, Executive
Director of Organisational Development and Corporate Affairs, to
help him deliver his pledge to eliminate bullying and harassment
at Salford Royal. Staff Governors asked staff for their experiences
on this subject and some of the responses we received were quite
concerning. However, as a result of this we are looking to increase
our Voluntary Support Assistants (VSAs) and our Learning and
Development department are providing support with training on
topics such as challenging conversations and building resilience.
Staff Governors can be contacted by email or via the link on the
Staff Governor page on the intranet (internal website for staff). We
welcome feedback, comments, questions from all staff.
11 Newsletter for Members of Salford Royal NHS Foundation Trust
• Surgery
More information on how
to apply will be available at
www.srft.nhs.uk from June
onwards and also in the
next edition of The Loop,
published at the start of
Summer.
e
t
o
Governors working to break down barriers
Last year Governors embarked
on a piece of work to find out
how to engage with seldom
heard groups in our community.
The Council of Governors
recognised that there were
some sectors of the community
which were often not heard or
listened to and whose views
were often underrepresented.
Barriers such as age, culture,
language and disability can
prevent people from accessing
healthcare services and some of
these groups are often the most
vulnerable patients, therefore it
is vital that every effort is made
to seek views from these seldom
heard groups.
Governors attended training,
delivered by key partner
organisations, to develop their own
knowledge and understanding
of both the local population
of Salford and the profile of
patients at Salford Royal.
At the training they reviewed
evidence at national and local
level on health inequalities
experienced by vulnerable
groups. Governors used this
information to select three
groups to work with more
closely - men, sensory disabilities
and black minority ethnic (BME)
groups.
of how to engage with
seldom heard groups. They
will explore services where
health inequalities are evident
and work with seldom heard
groups to help design, plan
and improve services. We will
keep you informed of this work
throughout the year.
Governors have since established
links with Salford Royal’s
Service User’s Champion Forum
and Staff Equality Network,
Salford City Council’s Equality
and Diversity and Sensory
Disability User Involvement
Team, Manchester Men’s Health
Foundation and the Black
Health Agency to identify the
best methods and approaches to
engage with these groups.
The Council of Governors plan to
take this work forward in 201415 using their newly acquired
knowledge and understanding
Cardboard cut-out doctors cause healthy food sales boost
Life-size cardboard cut-outs of a
Salford Royal consultant helped
increase sales of fresh fruit at a
Salford supermarket.
The study, by the National
Obesity Forum charity, focused
on ways in which retailers might
encourage consumers to increase
their portions of fruit and
vegetables.
Dr John New, Consultant
Physician for Diabetes and
Endocrinology, featured in a
series of cardboard cut-outs,
leaflets, posters and fridge labels,
which were positioned near the
fruit and vegetable stands at
Morrisons in Salford.
As a result, sales
of fruit and veg
increased by 20%,
smoked fish sales
increased by 10%
while canned fruit
sales increased by
5%, compared to
other stores.
Dr New said:
“Obesity is such a
complex problem
to tackle so we’re always on
the lookout for effective,
large-scale approaches that
are relatively cheap, so it was
fantastic to be involved in this
study.”
The Healthier Choices pilot
study took place in May 2013
and lasted for five weeks. Data
was analysed for five weeks
prior, during and after the study
and then compared with five
other stores for the same period.
12
Farewell to Reverend Dr Ian Carter
The Head of Salford Royal’s
Chaplaincy and Spiritual Care
Department is leaving the Trust
after providing 12 years of
religious and spiritual support to
patients, staff and visitors.
The Reverend Dr Ian Carter, who
is preparing for a new challenge
as the Vicar of two churches and
a school in Rochdale, leaves on
March 14.
The grandfather-of-one said the
role of a chaplain can be a very
emotional one but is extremely
satisfying. He said: “We can
be called upon 24/7 to give
people help when they need it
the most. It’s about supporting
people and helping them to see
a way through the situation they
may find themselves in.”
While at Salford Royal he
spearheaded the project to
create and establish a Spiritual
Care Centre at the hospital
providing a refuge for people
of all faiths or no faith, and an
Oasis room to provide comfort
to families who have lost a baby
or child.
Reverend Dr Carter said he will
miss working in the NHS but
added: “I feel I have given a
significant and fruitful part of
my working life to the NHS and
am now looking forward to a
new challenge rather than just
phasing into retirement.”
Carol Darke, Senior Manager
Allied Health Professionals and
Critical Care, said: “Ian has
played a pivotal role in enabling
Renovated patient garden unveiled
NHS Change Day
A patient and visitor garden at Salford Royal has been replenished
and reopened thanks to a team of dedicated volunteers.
Salford Royal officially
supported NHS Change Day
with staff making personal
pledges to improve health and
care.
Salford Royal is working in partnership with Sustainable Employment
Alliance (SEA), a not for profit organisation set up to help
unemployed people in Salford get back into work. The garden
project, funded by Awards for All, was supported by Balfour Beatty
Workplace and Salford Disability Forum.
The team of volunteers work at Princes Park Garden Centre in Irlam,
which supports people with long-term health conditions and people
with learning disabilities and their families and carers.
Reverend Dr Ian Carter
the Chaplaincy Department to
become the thriving and much
valued service that it is today."
The Trust will be recruiting a
new Head of Chaplaincy and
Spiritual Care. The Reverend
Jennifer Hood is currently acting
head of the department.
They are working towards a qualification in Level 1 Horticultural
Skills and SEA provided the equipment and transport for the duration
of the work on the hospital site.
Old plants, shrubs and debris were removed from the garden, which
is near to the Pain Centre, and new top soil was put down. The team
then planted a herb garden, spring and winter flowering beds and a
perennial bed.
One of the volunteers Ian Waterworth, 22, said the feedback from
staff, patients and visitors has been very positive.
He added: “The comments we have had from people have been
absolutely brilliant. I was amazed by how many people stopped
to tell us we were doing a good job. The work we have done is
unbelievable and the garden looks stunning.”
State-of-the-art theatres now open
Three new state-of-the-art
theatres have opened at Salford
Royal.
Tributes have been paid to volunteer worker Daniel Wyatt who
suddenly passed away on October 25.
Salford Royal has seen a steady
rise in surgical activity over the
last few years and the new £5
million facilities will provide
the extra capacity that is now
needed to ensure that patients
get timely access to surgery.
Dave Shackley, Consultant
Urological Surgeon and
Associate Medical Director,
said: “This is excellent news for
Salford patients. These three
new additional state-of-the-art
theatres will allow us to deliver
the treatments that patients
need. They will particularly help
us offer emergency patients
quicker access to surgery, and
improve the environment and
experience for patients.”
The design team
also considered the working
environment for staff and have
been able to provide natural
light (windows) in all three
theatres. An IT hub will allow
access to emails, patient records
and online training during
breaks and intervals.
The three new theatres will
bring the total number of
theatres at Salford Royal to 19.
13 Newsletter for Members of Salford Royal NHS Foundation Trust
Pledges included improving
palliative and bereavement
care nursing skills, continuing
to provide services with a smile
while others pledged to become
a Dementia Friend.
NHS Change Day aims to inspire
and mobilise staff, patients
and the public to do something
better together to improve care
for people.
Staff nurse Margaret Dunbavin
is pictured making her pledge.
The team of volunteers were James Batty, Richard Birchall, Neil
Entwistle, Andrew Greenall, Robert Heighway, Chris Jackson, Michale
Mulhall, Ian Waterworth and Daniel Wyatt.
The design of the
theatres has taken
into account new
technology and
surgical techniques
and each theatre can
be used by a range
of different surgical
specialities including
laparoscopic (keyhole)
and laser surgery.
Two pledge trees were on
display at the hospital and staff
were encouraged to attach their
pledges for all to see.
Susta
in
Emplo able
Allian yment
ce
The new theatres
Chairman Jim Potter with the team of gardeners
The existing 16 theatres will
also be upgraded as part
of a rolling programme of
maintenance and improvement.
The new theatres project was
shortlisted for the Best
Innovative Design award in the
Northern Design Awards 2013
in November.
We are always
interested to hear
what you think
of The Loop.
We value
your feedback
If you have any feedback about the design of the
newsletter or comments about what you would like
to see included, please send them to foundation@
srft.nhs.uk or call 0161 206 3133, alternatively you
can post them to us using the following freepost
address (no stamp required):
Freepost RRJS-LATX-XHZG
Membership Team
Salford Royal NHS Foundation Trust
Stott Lane
Salford
M6 8HD
14
Medicine for Members
Trauma
Seminars 2014
Did you know...
Salford Royal has treated 1,729 trauma patients
since the service went live in April 2012 with the
team now treating an average of 100 patients per
month?
At the seminar you will be able to find out more
about:
l
Different types of trauma
l
A patient’s journey after suffering from
trauma and the teams involved
l
Recovery from trauma, and
l
The Greater Manchester Trauma Collaborative
Date
Tuesday 29 April 2014, 6.30pm -7.30pm (Light supper served from 5.45pm)
If you have any special requirements (including dietary or access needs), please let the Membership Team know when booking.
Location
Humphrey Booth Lecture Theatre (Level 1), Mayo Building, Salford Royal, Stott Lane, Salford, M6 8HD.
Online Booking Form: www.srft.nhs.uk/memberevents
Email: foundation@srft.nhs.uk
Telephone: 0161 206 3133
Booking
Places are limited, we would advise you book in advance
Want to attend and currently not a member? Why not complete our online Membership Form?
Medicine for Members seminars
Audiology, heart care,
physiotherapy and joint
replacement surgery were some
of the topics covered at last year’s
Medicine for Members seminars.
conditions and the services that
provide care for them.
Throughout the year more than
300 members attended the
seminars which are held at Salford
Royal.
Members can come along and
hear about different conditions
and diseases and the new and
innovative services available. They
can also get advice on self-care,
treatments and listen to other
interesting facts.
The seminars are for Foundation
Trust members who want to learn
more about specific health
The events have been so popular
we are hosting a further six
seminars in 2014. The first one was
Medicine for Members
Medicine for Members
Medicine for Members
held in February on preventing
falls and was a huge success. This
year’s topics include: Trauma,
Dementia, Podiatry, Research and
Mental Health.
To book onto any of the
Medicine for Members events,
please call the Membership
Team on 0161 206 3133 or
email foundation@srft.nhs.uk
alternatively you can book online
by visiting our website at www.
srft.nhs.uk
How to contact the Membership Team or your Governor
You are a key part of Salford Royal and through the Council of Governors influence how Salford Royal is run. Your Governors are here to represent you at the highest level.
If you have any suggestions, views, or concerns and would like to contact your Governor
please get in touch with the membership office.
Membership Office, Salford Royal NHS Foundation Trust, Stott Lane, Salford, M6 8HD
Tel: 0161 206 3133 © G14030305. Design Services,
E-mail: foundation@srft.nhs.uk
Salford Royal NHS Foundation Trust. All Rights Reserved 2014.
@SalfordRoyalNHS
Unique Identifier: TE 20 (10)