NICSA MidWest Regional Meeting Vincent Manning
Transcription
NICSA MidWest Regional Meeting Vincent Manning
NICSA MidWest Regional Meeting Vincent Manning Agenda ¡ ¡ ¡ ¡ ¡ ¡ Introductions Industry Primer Managed Asset Market Place Servicing Separately Managed Accounts Outsourcing as an Option Q&A NICSA MidWest Regional Meeting Panelists Vincent Manning Venture Financial Systems Group, LTD. Roger Gregory DST International Jim Prescott The Burridge Group, LLC Walter Makarucha The Bank of New York, BNY SmartSource NICSA MidWest Regional Meeting Why Are We Here? ¡ Separately managed accounts (SMA) held $399 billion in assets at the end of 2002 (Source: The Money Management Institute). ¡ SMA assets are expected to increase to $1 trillion by 2006 and $2 trillion by 2011 (Source: Financial Research Corp – “FRC”). ¡ More investors will turn to managed accounts over the next five years, cutting the ratio of mutual funds to managed accounts in half FRC). NICSA MidWest Regional Meeting Managed Accounts ¡ Separately Managed Accounts – Investment accounts featuring customized offerings based on providing tax optimization and security restrictions on an individual basis (a.k.a. Wealth Management, High Net Worth Accounts, Wrap Accounts). ¡ Multi-Style Managed Accounts – A fund of funds type of approach offering the same customization as in SMAs while spreading investments across multiple products (e.g., 50% Growth Fund, 40% International Fund, and 10% Fixed Income Fund). NICSA MidWest Regional Meeting Benefits of Managed Accounts Vs. Mutual Funds Features Expertise Tax Related Features Separate Account Access to professional active money Yes management Capable of customizing account to focus on Yes after tax returns No, with a separate account the investors cost Imbedded and unrealized capital gains basis is initiated at the time each security is purchased. Ability to harvest losses to offset gains Yes Cost Related Volume discounts Features (Break Points) General Features Able to be tailored to investor's unique needs. Stock screening according to individual criteria regarding social, ethical, and economic values/preferences. Control of asset in-flow and out-flow from account Service (Source: Separate Account Solutions) Mutual Fund Yes No Yes, the average US mutual fund has 20% imbedded, unrealized capital gains (Morningstar Principia, 1996). No Yes, discounts of up to 25% or more as the account grows. Yes No Yes No Yes No, in order to refund clients leaving the fund, money managers must sell securities to raise the capital necessary for redemptions. Direct ownership of securities Yes Online access to view account Transparency of holdings Yes Yes Unlimited withdrawals/redemptions Can be used in conjunction with any financial advisor Quarterly reports customized to reflect actual activity and holdings. Performance reporting Yes No, with a mutual fund the investor owns a share of the fund which is comprised of a diversified portfolio. Yes No, clients are not permitted to view the current securities that comprise the fund. No, typically funds have restrictions. Yes, Personal Financial Advisors, CPAs, and Lawyers. Yes, viewable both electronically and in hard copy. Yes, viewable both electronically and in hard copy on a quarterly basis. Investor Contact Yes, face to face discussions with an investment professional. Evaluation of Professional Money Managers Yes, managers are evaluated and constantly screened by trained financial analysts. Yes Determining Investor's goals Yes No, typically with a no-load mutual fund investors must determine their goals themselves. No No, investors must calculate their own performance. No, usually semi-annually, but varies with fund company. No, most no-load mutual funds only offer an 800 phone number. Yes Why Are We Here? ¡ Current technical and operational landscape is void of industry standards. l l Analogous to mutual fund industry in the early 1980s. Until recently, industry power has been concentrated in the hands of a few sponsors and systems providers. NICSA MidWest Regional Meeting Industry Challenges ¡ Lack of standardization among sponsor systems presents significant operational hurdles. l Major sponsors, excluding Merrill Lynch, maintain proprietary portfolio accounting and trading systems. l Operational complexity increases dramatically as the number of sponsor connections increases. ¡ MSP market is very immature with offerings of operational solutions extremely limited. l Most vendors are in beta phase with products and offerings. NICSA MidWest Regional Meeting Industry Challenges ¡ Leading investment management outsource providers rushing to enter market space with highcost solutions and little experience. It remains unclear who will emerge as long-term leaders. ¡ The life-cycle of current Technology Platforms/Solutions may be short-lived. ¡ Assets are custodied by the sponsor, at the custodian of their choice, and not the manager. Managers are forced to deal with multiple custodians for each product offered across multiple sponsors. NICSA MidWest Regional Meeting The Players ¡ Wirehouses/Sponsors l ¡ Investment Managers l ¡ CheckFree APL, IDS, Advent, DST, FIN Customization Tools l ¡ Top 10 control 35% of AUM (FRC). Technology Platform l ¡ Top 5 control over 70% of the assets (FRC) LifeHarbor, SoftPak, Upstream, Parametric, Placemark, Tamarac, Smartleaf, BTA, Hyland, Vestmark Outsource Providers l BONY, Mellon, State Street NICSA MidWest Regional Meeting The Problem: Technical and Operationally Inefficient Marketplace Model A Model B Portfolio Manager Operations Team Model C Model D Source: Cerulli Associates NICSA MidWest Regional Meeting I N T E R F A C E Logon Program #1 Program #2 Program #3 Program #4 Program #5 Logon Program #6 Logon Program #7 Logon Program #8 The Problem: Technical and Operationally Inefficient Marketplace ¡ Lack of standardization among sponsor systems presents significant operational hurdles and technical challenges. l l l Majority of major sponsors maintain proprietary portfolio accounting and trading systems. No standard technology protocols or workflow processes across sponsor systems making it difficult to standardize operations across multiple sponsors. Operational complexity increases dramatically as the number of sponsor connections increases. NICSA MidWest Regional Meeting With Scalability Comes Complexity… ¡ If you look at the current operational infrastructure through the eyes of the money manager. The largest managers participate in upwards of 50 sponsor programs. That means they have to: l l l l l l l l Reconcile their portfolio management system with 50 different custodians. Deal with 50 different new account procedures. Implement 50 different termination policies. Execute 50 different billing systems. (Can any manager say definitively that they know they're being paid correctly by all sponsors?) Place trades for the same stock at 50 different broker dealers. (Who goes first?) Maintain 50 trade-error accounts. Receive cost data on securities transferred in 50 different ways. The list could go on and on. It’s easy to see the immediate operational challenges. Source: Lockwood Financial Services NICSA MidWest Regional Meeting Key Operational Functions ¡ Account Openings and Closing ¡ Portfolio Management ¡ Trading ¡ Reconciliation ¡ Performance Reporting ¡ Marketing Support and Service NICSA MidWest Regional Meeting Key Operational Functions ¡ ¡ Current Environment l Each sponsor relationship requires some level of manual intervention. l Customized portfolio management systems required to properly manage products and accounts. l Institutional front-office personnel can be leveraged for some time while a base of accounts are established. l Managers responsible for internal reporting and marketing materials. l Aggregation of appropriate data represents greatest challenge. Future Considerations l Industry is workings towards standardized, automated solutions. l Future requirements for account customization and tax considerations are expected to increase in the future. l Market moving towards daily valuations requiring automated interfaces with sponsors and tight, systematic reconciliation procedures for asset managers. AIMR compliance should be considered an absolute requirement. l l Third Party Vendors (TPVs) offer single connectivity to multiple sponsors allowing for single system for account maintenance. l Outsourcing of some operational functions is an option. NICSA MidWest Regional Meeting Potential Operational Models ¡ Maintain middle- and back-office internally ¡ Outsource back-office while maintaining middleoffice internally ¡ Outsource middle- and back-office functionality ¡ Participate in third-party direct distribution networks NICSA MidWest Regional Meeting Servicing Options – Advantages of Internal and Outsourcing Options Internal Servicing Outsourcing – Get to know your client – Potential cost savings – Ability to employ talent – – Timely problem resolution Eliminate training costs and concerns – Financial risks due to operational errors are outsourced to third party – Can develop metrics to prepare for growth – Ability to design customized workflow NICSA MidWest Regional Meeting Servicing Options – Disadvantages of Internal and Outsourcing Options Internal Servicing – Could be costly: people, technology, infrastructure NICSA MidWest Regional Meeting Outsourcing – Potential to lose control of effective client servicing – Can lose ability to implement value added technology as needed – Place all operational matters in the hands of a third party provider – reputation at stake Potential Solution: Industry Utility ¡ In a November 2002 white paper, The Money Management Institute (MMI) called for the creation of an industry utility to transmit critical communications between industry participants. Model A Portfolio Manager Operations Team Model C Industry Standards Model B I N T E R F A C E Program #2 Program #3 Program #4 Logon Program #5 Logon Program #6 Logon Program #7 Logon Program #8 Model D NICSA MidWest Regional Meeting Program #1 The Reality: We Are Not There Yet ¡ ¡ ¡ The Money Management Institute is working to bring standards to the industry. DTCC is working to bring standards to new account openings process. New market participants offer expanded solutions along with pressure to standardize communications. NICSA MidWest Regional Meeting The Future… ¡ ¡ ¡ ¡ Service and technology offerings are continually evolving. The emergence of industry and technology standards provide the opportunity for gains in operational efficiencies. Seeing a move towards bundling of services (e.g., SEI/Hyland/APL, Upstream/Lava Trading, Thomson/Vestmark). Standards will allow managers to apply best of breed solutions. NICSA MidWest Regional Meeting Managed Asset Market Place The Players, The Core Functions, The Tools Roger Gregory Product Manager DST International Boston, MA NICSA MidWest Regional Meeting Managed Assets: The Players ¡ ¡ ¡ ¡ ¡ ¡ Wirehouse Sponsor Product Provider Hybrid Supermarket TAMP NICSA MidWest Regional Meeting Managed Assets: The Players ¡ ¡ ¡ ¡ ¡ ¡ Wirehouse Sponsor Product Provider Hybrid Supermarket TAMP NICSA MidWest Regional Meeting Old-line large brokerage firms. Managed Assets: The Players ¡ ¡ ¡ ¡ ¡ ¡ Wirehouse Sponsor Product Provider Hybrid Supermarket TAMP NICSA MidWest Regional Meeting Wirehouses, firms distributing SMA’s Managed Assets: The Players ¡ ¡ ¡ ¡ ¡ ¡ Wirehouse Sponsor Product Provider Hybrid Supermarket TAMP NICSA MidWest Regional Meeting Asset managers, proprietary or outsourced Managed Assets: The Players ¡ ¡ ¡ ¡ ¡ ¡ Wirehouse Sponsor Product Provider Hybrid Supermarket TAMP NICSA MidWest Regional Meeting Overlay managers, brand aggregators/consolidators Managed Assets: The Players ¡ ¡ ¡ ¡ ¡ ¡ Wirehouse Sponsor Product Provider Hybrid Supermarket TAMP NICSA MidWest Regional Meeting Originally mutual fund distribution, now expanding product offerings. Managed Assets: The Players ¡ ¡ ¡ ¡ ¡ ¡ Wirehouse Sponsor Product Provider Hybrid Supermarket TAMP NICSA MidWest Regional Meeting Turnkey asset management program Managed Assets: Core Functions ¡ ¡ ¡ ¡ ¡ ¡ Distribution Channel Financial Planning Product Offerings Trade Execution Custody Product Provider NICSA MidWest Regional Meeting Managed Assets: Core Functions ¡ ¡ ¡ ¡ ¡ ¡ Distribution Channel Financial Planning Product Offerings Trade Execution Custody Product Provider NICSA MidWest Regional Meeting • • • • • Banking Insurance Wirehouse Regional Brokers Mutual Fund Complex Managed Assets: Core Functions ¡ ¡ ¡ ¡ ¡ ¡ Distribution Channel Financial Planning Product Offerings Trade Execution Custody Product Provider NICSA MidWest Regional Meeting • • • • Risk Profiling Asset Allocation Product Selection On-going Monitoring Managed Assets: Core Functions ¡ ¡ ¡ ¡ ¡ ¡ Distribution Channel Financial Planning Product Offerings Trade Execution Custody Product Provider NICSA MidWest Regional Meeting • • • • Mutual Funds/MF SMA Annuities SMAs Self Directed Brokerage Managed Assets: Core Functions ¡ ¡ ¡ ¡ ¡ ¡ Distribution Channel Financial Planning Product Offerings Trade Execution Custody Product Provider NICSA MidWest Regional Meeting • Mutual Fund • Equity • Fixed Income Managed Assets: Core Functions ¡ ¡ ¡ ¡ ¡ ¡ Distribution Channel Financial Planning Product Offerings Trade Execution Custody Product Provider NICSA MidWest Regional Meeting • Fully Disclosed/Omnibus • Self Clearing • Trust Managed Assets: Core Functions ¡ ¡ ¡ ¡ ¡ ¡ Distribution Channel Financial Planning Product Offerings Trade Execution Custody Product Provider NICSA MidWest Regional Meeting • • • • • Mutual Funds Pensions/Institutional Fund Wraps SMAs Hedge Funds Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • • • • • • • • • Client questionnaire Risk assessment Monetary milestones Asset allocation Product selection Proposal generation Imaging / workflow System interfaces Reporting Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit • Account activity • New account Interfaces • Account funding Decision Support • Legal changes Order Management • Style changes Compliance • Manager changes Trading Links • Terminations Back Office Processing • Reconciliation Recon / Synchronization • Posted trades • Off-market Performance • Positions and cash Measurement Reporting NICSA MidWest Regional Meeting Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • • • • • • • Targets/models Dispersion Rebalancing Tax efficiency Gain / loss harvesting Client restrictions Raising / investing cash • Portfolio monitoring Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • Centralized review • Aggregation by sponsor • Sponsor rotation • Non-sponsor execution • GTC / carryover Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • • • • Restrictions Cash limits Wash sales Securities changing holding periods • Firm wide thresholds Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • • • • • • Order routing Execution reports Allocations Confirmations DTC affirmations Settlement advice Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit • Does manager report to client? Interfaces • Should manager Decision Support augment sponsor Order Management back office Compliance weaknesses? Trading Links • Income accruals Back Office Processing • Amortization / OID Recon / Synchronization • Value of enterprise Performance wide consolidated Measurement positions Reporting NICSA MidWest Regional Meeting Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • Shadow accounting: who’s books are correct? • Who does lot accounting? • Sync overlays data • Recon finds differences • Who publishes client reports? Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • • • • • • • Client Sponsor composites Manager Manager composites Advisor Benchmarks / blends Attribution Managed Assets: The Tools ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ Advisor Tool Kit Interfaces Decision Support Order Management Compliance Trading Links Back Office Processing Recon / Synchronization Performance Measurement Reporting NICSA MidWest Regional Meeting • • • • Client Management Sales Advisor Servicing Separately Managed Accounts Jim Prescott Burridge Group LLC NICSA MidWest Regional Meeting Burridge Group LLC AMG Affiliate since 1996 ¡ ¡ ¡ Burridge Growth Partners – 1996 Sound Capital Partners – 1998 $1.6 billion AUM as of 9/30/03 Portfolio Services Group (PSG) – 1998 NICSA MidWest Regional Meeting Burridge / PSG ¡ 34 Employees in LLC l 14 in sales and marketing including 5 wholesalers and 6 internal sales support l 12 in research between two firms l 1 compliance officer l 7 in operations and trading ¡ 1 manager ¡ 2 in trading and settlements ¡ 4 administrators NICSA MidWest Regional Meeting Portfolio Services Group ¡ ¡ ¡ ¡ ¡ ¡ ¡ Provides SMA marketing and administration services to AMG affiliates Burridge Growth Partners – Chicago, IL Essex Investment Management – Boston, MA Frontier Capital Management – Boston, MA Renaissance – Cincinnati, OH Systematic Financial – Teaneck, NJ Sound Capital Partners – Seattle, WA NICSA MidWest Regional Meeting Portfolio Services Group SMA Programs A.G. Edwards Bank of America Concord DB Alex Brown Legg Mason Linsco Private Ledger Lockwood Merrill Lynch NICSA MidWest Regional Meeting Morgan Stanley Prudential Smith Barney UBS Wachovia Wells Fargo Over 7,000 accounts Portfolio Services Group Multiple Style Portfolios ¡ Wachovia DMA l6 blends ¡ Wells Fargo l3 blends ¡ Prudential MACS l2 bends ¡ 6 AMG managers sub-advising to PSG including lBurridge, Essex, Systematic, Renaissance, Davis Hamilton, Rorer NICSA MidWest Regional Meeting Operational Challenges Facing PSG ¡ Reduced fees and higher expectations ¡ Staying focused and setting rules ¡ Mirroring and not mirroring ¡ Reconciliation ¡ Restrictions ¡ Frozen accounts, terminations, “special situations” ¡ Tax aware management ¡ Cash flow management ¡ Cross training NICSA MidWest Regional Meeting Additional Challenges ¡ Communicating with other managers ¡ Identifying outliers ¡ Moving from paper to imaging ¡ Each sponsor working differently but moving toward standards ¡ Paper, files, websites, dial-ups . . . . ¡ How do we get it all done? We needed help. NICSA MidWest Regional Meeting Outsourcing at PSG ¡ Spectrum Global Funds Administration l Outsourced CFO since April of 2002 l Created CRM “Asset Gathering Tool” ¡ Rorer Asset Management l AMG Affiliate “Big Brother” l Advantage Outsourcing Services l Providing administrative support starting October, 2003 l OnBase NICSA MidWest Regional Meeting Success Through Partnership NICSA Midwest Regional Meeting October 8, 2003 Servicing the Investment Lifecycle… Issuers Investment Decision l Web-based Reporting l VaR Reporting l Trade Order Management l Electronic Instruction Capture l Asset Allocation l Analytics l Compliance Analyzing the Portfolio l Investment Risk Management Performance Measurement/Analytics l Compliance l VaR l Currency Risk Management l The Bank of New York’s Global Solutions Executing the Investment Decision l Trade Execution l l l Equities Fixed Income Foreign Exchange Servicing the Portfolio l l l l Safekeeping Short Term Cash Securities Lending Securities Clearance l l l l Global Accounting Strategic Outsourcing Offshore Services Collateral Management … … Around Around the the Globe Globe 2 l Transfer Agency l Credit Services l Funds Transfer BNY’s Evolution in the Managed Account Business 2003 Managed Account Group 2002 Lockwood Acquisition Focused Focusedon onGathering Gathering Assets and Increasing Assets and Increasing Distribution Distribution l Front-office Offering l Front-office Offering l Proprietary Front-end l Proprietary Front-end Tools Tools l Entire Management l Entire Management Team TeamRetained Retained l 2000 BNY Clearing ••World WorldAdvisor AdvisorProgram Program l Sponsor Focused l Sponsor Focused l Small Platform l Small Platform l Back-office Offering l Back-office Offering 3 l EMAT Acquisition Focused Focusedon onSMA SMABackBackoffice officeProcessing Processing l Highly Customized l Highly Customized Technology TechnologyPlatform Platform l Multi-custodian l Multi-custodian l Entire Management l Entire Management Team TeamRetained Retained l l $8 $8Billion BillionAUA AUA 40,000 Accounts 40,000 Accounts ••Investment InvestmentManager Manager Focused Focused ••Lift LiftOut/BSP Out/BSP ••Multi-sponsor, Multi-sponsor,MultiMulticustodian custodian $10.2 $10.2Billion BillionAUA AUA 31,000 31,000Accounts Accounts 56 56Sponsors Sponsors Pershing ••Sponsor SponsorFocused Focused ••Peak Peak11&&Peak Peak22 Offerings Offerings ••Peak Peak11Separate SeparateAccts. Accts. $3 $3Billion BillionAUA AUA 7,500 Accounts 7,500 Accounts Investment Manager & Sponsor Outsourcing Solutions BNY Supporting a Multi-product Investment Manager l Operations – Manager Level SMA Nonsponsor Institution Mutual Funds Defined Benefit SMA as Sponsor & IM l Trade Support & Enrichment Services l Account Set-up & Maintenance l Accounting, Reconciliation & Performance Reporting BNY Supporting an SMA Sponsor l Operations – Sponsor Level Investor IM IFA IM SMA Sponsor SMA Sponsor IM Broker IM Custody SMA Sponsor SMA Sponsor 4 IM l Broker/Dealer Services l Account Set-up & Maintenance l Reconciliation l Relationship Management l Performance Reporting l Billing What to Outsource? Asset Allocation Investment Mgmt. Sales Investment Manager Client Servicing. Tax Harvesting Marketing Sponsor Support SMA Account Maint. & Administration Model Maintenance Trade Dealing & Execution Settlement BNY SmartSource Rotation Mgmt. Performance & Analytics 5 Reconciliation Record-keeping Commoditized Functions are Candidates for Outsourcing l Account Set-up & Maintenance l l l l Portfolio Management System Daily Reconciliation Services l l l l l l l l l Fee Calculation & Processing Services l l l Performance Reporting Services 6 l l l Receive & verify new account information from sponsor & send welcome package Open account & notify manager account is ready to trade Process contributions, withdrawals, rebalancing requests Facilitate tax gain/loss sell requests within account restrictions Maintain account records, manager/style changes & terminations Portfolio accounting & record keeping Portfolio modeling & block trade creation Trade allocation Account re-balancing Perform final reconciliation of new account before releasing to manager Perform daily reconciliation between portfolio accounting & custodians Maintain security master database Process voluntary corporate action on portfolio accounting Perform fee calculations (including multiple components) Reconcile investment manager fees from various sponsor programs Collect (or direct custodian to debit) fees from client accounts & disburse as appropriate Provide MIS reporting on fee transactions & billing history Produce quarterly performance reports for client accounts Provide composite reporting for managers Provide Investor Workstation for clients to review account holdings & performance Outsourcing Advantages Outweigh the Concerns Key Advantages Cost control l Focus on core l Scaleability l Risk transference l Infrastructure upkeep l Manager’s Concerns Loss of control l Accountability l Confidentiality of: l Data l Models l Intellectual property l Clients l Loss of customization l 7 Finding the Right Outsourcing Partner Selection Criteria Listed in Order of Importance: Stability of Outsourcer 2.20 Specific Expertise in Investment Area 2.44 People/Culture 3.11 Technology Platform 3.33 Cost 3.34 0 1 2 3 Criteria (1=Highest) Source: Celent Communications Investment Manager Survey – March 2002 8 4 Client Support/Service Model Investment Manager Portfolio Manager Marketing & Sales Finance & Acct. Operations BNY SmartSource Investment Manager Operations Coordinator BNY PMA Team 9 BNY SmartSource Client Service Team l Business Manager l SMA Operations Manager l Account Maintenance Manager l Reconciliation Manager l Settlements Manager l Records Manager BNY Competitive Advantages as an Outsourcing Partner l Focused Outsourcing Strategy & Experience l Proven Track Record with Large Outsourcing Projects l History of Innovation l Tenured Pioneers l Leading Technology l State-of-the-Art Tools l Modular Yet Fully Integrated – Highly Customized l Investment Manager Focus l Relationship Driven l Key Business Line l Dedicated Resources with Investment Management Expertise l Flexibility l Consultative View l Understanding of Sponsor & Investment Manager Needs l Flexible Service Models & Transition Strategies l Product Breadth l Commitment to Securities Processing l Service Capabilities Across the Investment Lifecycle l Ability to Work with Investment Managers Across All Product Types (i.e., Managed Accounts, Fund Vehicles, HNW & Institutional) 10 Some Final Thoughts… l Managed accounts is a complex business - more styles/programs, MSP & multi-currency l Most managers need to reach $2.1B in AUM to achieve profitability l The average spend on technology alone is between $1 - $3M l Scale and operational efficiency are the primary keys to success l Drive to Standards! l Outsourcing must be a partnership rather than a traditional vendor relationship 11 NICSA MidWest Regional Meeting Contact Information Vincent Manning Venture Financial Systems Group, LTD. 781-932-7544 vmanning@venturefsg.com Roger Gregory DST International 617-210-6314 rgregory@dstina.com Jim Prescott The Burridge Group LLC 312-424-1141 jprescott@burridge.com Walter Makarucha The Bank of New York, BNY SmartSource 212-815-6161 WMakarucha@bankofny.com NICSA MidWest Regional Meeting Biographies VINCENT MANNING Venture Financial Systems Group, LTD. Managing Consultant Vincent Manning is a Managing Consultant at Venture responsible for providing leadership in the development and implementation of innovative solutions to solve complex technical and business issues. Vincent actively works with senior management teams to assess current business and systems environments and proposes organizational and process reengineering solutions. He is responsible for directing and managing project teams to ensure timely and effective execution of management efforts. Mr. Manning’s engagements have covered both front- and back-office initiatives ranging from conceptual design through final implementation. Over the past five years Vincent has led initiatives in every area of the trading cycle covering issues ranging from data modeling, business processing, enhancing trading systems, providing web-based reporting platforms, and the integration of front- and back-office systems to provide real-time positions, prices, and transactions. Mr. Manning is currently a member of the National Investment Company Service Association (NICSA) Technology Committee. Prior to joining Venture, Mr. Manning was with Fidelity Investments as a Senior Business Analyst. Prior to Fidelity, Mr. Manning was with William M. Mercer, Incorporated for five years as a Consultant. Mr. Manning holds an MBA with a Strategic Management concentration from Boston College and a BA degree in Economics from Brown University. NICSA MidWest Regional Meeting Biographies ROGER GREGORY DST International Product Manager Mr. Gregory has over 25 years of experience in portfolio management and accounting systems software development and is currently a product manager for DST’s Managed Asset Platform. In this role, Roger is part of team responsible for both the functional and technical direction of DST’s managed account solutions and their current evolution. Roger was previously responsible for the original design and development of DST's HiNet accounting solution, which is a rules-based client-server multi-currency portfolio accounting system, currently in use by many leading US financial institutions. Mr. Gregory holds an M.S. in Computer Science and a B.A. in Political Science from Boston University. NICSA MidWest Regional Meeting Biographies Jim Prescott Burridge Group LLC Vice President, Operations Mr. Prescott has been active in the Chicago investment operations business for over twenty years. He oversees the operations and trading area at Burridge and has played an important role in growing the firm a one product traditional manager to an aggressive SMA manager with multiple product lines. Prior to joining Burridge in 1995, Jim spent 14 years with Fiduciary Management Associates in Chicago as their Vice President of Operations. Jim holds a B.S. in Business Administration from DePaul University. NICSA MidWest Regional Meeting Biographies WALTER J. MAKARUCHA The Bank of New York, BNY SmartSource Vice President – SMA Business Manager and BNY SmartSource Product Manager Walter Makarucha is a Vice President and Separately Managed Accounts (SMA) Business Manager within BNY SmartSource, The Bank of New York’s investment manager outsourcing division. He also is responsible for Product Management within BNY SmartSource and also serves as the group’s SEC Compliance Policy Manager. As SMA Business Manager, Mr. Makarucha is responsible for all SMA related middle- and back-office outsourcing services provided to Investment Managers. Mr. Makarucha leads a management team with an average of 10 years experience in providing operational support to managers. The team specializes in dealing in multiple sponsor/custodial/brokerage relationships in a multitude of programs and investment styles. In his Product Management capacity, Mr. Makarucha is responsible for the creation, development, and deployment of new products and services to be offered to existing and new clients of the Bank. In addition to Product Management, Mr. Makarucha is a recognized subject matter expert in the area of straight through processing (STP) and has spoken at many industry conferences. In addition, he has authored a number of articles on this topic. Mr. Makarucha joined the Bank of New York in May 2002. Prior to joining the Bank of New York, Mr. Makarucha was employed by Deutsche Bank Asset Management and Private Banking Americas as Director of Information Technology and Securities Operations. He also was president of an IT subsidiary for Credit Suisse, a major European investment bank. Under Mr. Makarucha’s direction, this firm grew rapidly and was ultimately acquired by EDS. Mr. Makarucha was also Chief Operating Office responsible for technology and operations for Credit Suisse Asset Management Americas, and Swiss Bank Corporation Portfolio Management International. Mr. Makarucha is a seasoned professional with over 20 years in the financial services industry. NICSA MidWest Regional Meeting