Colt VoiceLINE (IP/ISDN) Services

Asia Pacific
Colt VoiceLINE
(IP/ ISDN)
Cost-effective and high quality voice service
Service overview
Competitive price
Low initial investment and low MRC
Delivered over Colt’s ultra low latency fibre-optical network, Colt VoiceLINE
is capable of carrying integrated voice and data calls to and from domestic,
international, mobile, and 0120 toll-free numbers to ensure high quality voice
communications.
High quality
Providing high quality voice services
through Colt’s reliable and secure
network
Colt VoiceLINE is available as either an ISDN or IP-based service to provide a
choice that matches your system requirements. You can minimize disruption
to your business workflow by keeping your current phone numbers using the
number portability option. Additionally, Colt OAB-J (03, etc.) can be provided in
Tokyo 23 wards, Yokohama, Kawasaki, Chiba, Tama, Narita, Osaka, and Kobe.
Service Level Agreements (SLAs)
Colt SLAs include service delivery
guarantees, service availability guarantees
and fault handling guarantees
Colt provides tailored solutions according to the corporate needs of each
customer and offers flexible pricing options, with billing divided into intervals of
1 second, 1 minute and 3 minutes. With VoiceLINE Service, you can significantly
save on communication costs due to the Colt service pricing model and low cost
of MRC.
The key functions of Colt’s voice services are outbound/inbound configuration,
set-up for outgoing caller identification, and grouping configuration. In addition,
Colt offers dial-in numbers, forwarding functionality for incoming calls, and toll
free numbers.
Quick Implementation
VoiceLINE has a standard delivery lead
time of 1.5 months, with additional
services and bandwidth provisional in as
few as 5 days
Flexible pricing plans
Pricing plans available for 1 second, 1
minute and 3 minutes for both domestic
and international call services
Full support
Comprehensive 24x7 monitoring and
bilingual (English/Japanese) customer
support with dispatch maintenance
service available 24x7x365
Colt
Product sheet
© 2015 Colt Technology Services Group Limited. The Colt name
and logos are trademarks. All rights reserved. Ref: 07/2015
Service options and specifications
VoiceLINE ISDN
VoiceLINE IP
Technology
SIP
SIP
TDM
Interface
10Base-T
100Base-TX
PRI (23B+D, 1.5Mbps)
Minimum contract unit
1 circuit + 8 channels
1 circuit + 80 channels
1 circuit
Maximum channel
80 channels
* Additional option is
purchased separately
(8 channels)
320 channels
* Additional option is
purchased separately
(80 channels)
24 channels
* 23 channels can be used for
telephone conversation
Service number
OAB-J
OAB-J
OAB-J
Number display
○
○
○
City CONTACT
○
○
○
Global CONTACT
○
○
○
○
DR CONTACT
Tokyo 23 wards: 03, Tama: 042,
Chiba: 043, Kawasaki: 044,
Yokohama: 045, Narita: 0476,
Osaka: 06, Kobe: 078
Service area*
○
○
Tokyo 23 wards: 03, Tama: 042,
Chiba: 043, Kawasaki: 044,
Yokohama: 045, Narita: 0476,
Osaka: 06, Kobe: 078
Tokyo 23 wards: 03, Tama: 042,
Chiba: 043, Kawasaki: 044,
Yokohama: 045, Narita: 0476,
Osaka: 06, Kobe: 078
* Please contact a Colt sales representative for more specific service area details.
Service pricing
1. VoiceLINE IP
Interface
Bundled VoIP channels
NRR (not including tax)
MRC (not including tax)
10Base-T
8 (Maximum 80 channels)
¥ 35,000
¥ 20,000
Type
Unit
Price (not including tax)
Installation fee
Basic (initial cost)
Per circuit
¥ 35,000
Basic charge, network
termination device, in-house
cabling
Basic (monthly cost)
Per circuit
¥ 27,000
Dial number
Option (monthly cost)
Per number
¥ 100
Number portability
Option (initial cost)
Per number
¥ 500
2. VoiceLINE IP/ISDN
SLA (Service Level Agreements)
1. Service delivery guarantees
Time delayed
3. Fault handling guarantees
Refund amount (not including tax)
Repair time
Refund amount
1 to 5 days
¥ 3,000 per line
3 to 4 hours
1% of AMMC
6 to 10 days
¥ 6,000 per line
4 to 6 hours
2% of AMMC
Over 11 days
¥ 9,000 per line
6 to 8 hours
3% of AMMC
8 to 10 hours
4% of AMMC
Refund amount
10 to 50 hours
5% of AMMC
99.89% - 99.70%
2.5% of AMCC
Over 50 hours
10% of AMMC
99.69% - 99.60%
5% of AMCC
99.59% - 99.50%
7.5% of AMCC
Less than 99.50%
10% of AMCC
2. Service availability guarantees
Availability
• Average Monthly Call Charges (AMCC) is based on the previous 12 months’ bill
charges.
• If a circuit has been in service for less than a year, then the average of monthly
call charges will be calculated on a pro-rated basis.
For more information,
please contact us at :
asia.colt.net/contact
Colt
Product sheet
© 2015 Colt Technology Services Group Limited. The Colt name
and logos are trademarks. All rights reserved. Ref: 07/2015