here - Taumeasina Island Resort

TAUMEASINAISLAND
RESORT
WholesaleContract
1stApril2016–31stMarch2017
Currency:WesternSamoanTala(WST)
TableofContents
INTRODUCTION..............................................................................................................................1
PRODUCTINFORMATION...............................................................................................................2
ROOMDESCRIPTIONS.....................................................................................................................3
KEYCONTACTS...............................................................................................................................4
RATES.............................................................................................................................................5
OCEANVIEWROOMS...............................................................................................................................5
WATERFRONTVILLAS..............................................................................................................................5
SELLINGSTATUS.............................................................................................................................5
TRANSFERS.....................................................................................................................................6
RESERVATIONSTERMS&CONDITIONS...........................................................................................6
WEDDINGPACKAGES&HONEYMOONBONUS.............................................................................10
HONEYMOONBONUS...........................................................................................................................10
ISLANDRETREATWEDDINGPACKAGE......................................................................................................10
PACIFICPARADISEWEDDINGPACKAGE....................................................................................................10
ISLANDPACKAGES........................................................................................................................11
FOOD&BEVERAGE......................................................................................................................11
SERVICES&FACILITIES..................................................................................................................11
ROOMSERVICE....................................................................................................................................11
LAPITARESTAURANT(CASUAL)...............................................................................................................11
SINA’SRESTAURANT(FINEDINING).........................................................................................................11
MANUBAR.........................................................................................................................................11
SUNSETBAR/WEDDINGVENUE..............................................................................................................11
OTHERFACILITIES.................................................................................................................................11
FORCE MAJEURE....................................................................................................................13
Introduction
Taumeasina Island Resort is a 4 star luxury resort offering full services and facilities. The island
is set off the Northern Coast of Upolu, just a short 5-minute drive from Apia Township and
offers guests a relaxing escape, stunning panoramic lagoon and ocean views and first class
accommodation and facilities. Built on 14 acres of partially reclaimed land, Taumeasina Island
is connected to the mainland by a causeway, which allows for easy access. The resort features
105 guest rooms in two luxurious styles of accommodation, you will have the choice of relaxing
in our Oceanview Hotel Rooms or our family friendly two and three-bedroom Waterfront Villas.
Each Oceanview Hotel Room is beautifully designed, overlooking the ocean surrounding the
north coast of Samoa. The waterfront villas, which overlook the lagoon side of the island, are
fully self- contained with in-house laundry facilities and dishwashing machines. Our
contemporary two and three-bedroom Waterfront Villas have been designed for the larger
families, groups of friends travelling together, or those looking to indulge in more space and
pure pleasure.
Taumeasina Island Resort is Samoa’s most modern and luxurious accommodation available on
the market, catering to the needs of all types of travelers. You can sleep easy knowing you are
in the most beautiful, private and secure place in Samoa.
Taumeasina is situated on its own private island with an abundance of on island activities and
places to relax including our two private beaches, large resort pool, water sports, tennis court,
sunset bar and restaurants for fine dining and casual sittings. Whether a romantic getaway,
business trip or fun filled family holiday, our resort caters to all types of travellers.
Our spacious island grounds provide plenty of room for all of our guests to enjoy their own
private retreat. Whether it be a romantic stroll around the resort, a quiet place to unwind and
read a book, or a secluded spot to sit and think we provide the ideal setting for a relaxing
island getaway.
Catering for weddings up to 550 people, our guests have the choice of either a romantic chapel
service, at the closest point to the International Date Line or an idyllic beach ceremony.
Taumeasina Island Resort has dedicated wedding coordinators who will guide you through
each step of the way, making your special day a reality.
Surrender yourself to our relaxing day spa, offering a therapeutic range of beauty treatments
and massages seven days a week. With a choice of locally produced and internationally
recognized brand products and relaxing treatment rooms we invite you to take some time out to
unwind and unplug! The day spa can also be booked with friends and family for special
occasions such as birthdays, weddings or hen’s parties.
Our “state of the art” conference and banqueting facilities cater to groups of up to 550 for
banquet style functions and 800-theatre style. With three individual conference rooms, two
breakout rooms, and a large ballroom we can accommodate a host of special events,
functions, conferences, meetings and incentive groups.
Taumeasina Island Resort offers a total of four restaurants and bars offering an extensive
selection of local and international dishes. This coupled with our exclusive live local
entertainment, will ensure you capture the true spirit of Fa’a Samoa (The Samoan Way).
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ProductInformation
Location description: A tranquil, private island resort located on the Northern Coast of Upolu,
Samoa offering stunning lagoon and ocean views and white sand beaches. The island is
connected to the mainland by a 90m causeway and is conveniently located just five minutes
(2.5km) drive from Apia Township.
Additional location description: Taumeasina Island Resort is a 45-minute (34km) drive to the
international airport.
Property description: Taumeasina Island Resort is a private island set on 14 acres and
encompasses lush tropical gardens, two white sand beaches and offers stunning views of the
Pacific Ocean and natural lagoon. The backdrop to the island is the mainland of Upolu, which
provides some of Samoa’s most picturesque lush tropical scenery. The 105 guest rooms
include spacious and contemporary Ocean View hotel rooms and two or three bedroom
Waterfront villas suitable for single stays, couples, groups of friends and families. The resort
offers first-class dining and bar options as well as a host of sports and water activities.
Distance to airport:
34km (45mins)
Distance to beach:
100 meters from Reception area
Distance to downtown:
2.5km (5 mins)
Distance to Shopping center:
2.5km (5 mins)
Name of Shopping Centre:
Lotemau Mall
Distance to local transport:
20 meters from Reception area
Check-in time:
2.00pm
Check-out time:
11.00am
Small Groups:
Special offers available on request
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RoomDescriptions
PeoplewithDisabilityAccessibilityroomsavailableinDeluxeOceanViewand
WaterfrontVillaAccommodation
Oceanview Rooms
Located on the western side of the island, closest to the resort entrance and causeway our
Oceanview hotel rooms overlook the beautiful lagoon and northern coastline of Upolu. Decorated
with a touch of Samoa and furnished with;
Room Facilities
• King Size Bed or 2 Doubles –
**Interconnecting rooms available
• En-suite bathroom
• Direct dial telephone
• In-house Tea/coffee facilities
• Bar fridge
• 40” Flat screen television
• Air conditioning
Private balcony with sea view
Hair dryer
Ironing board
In-room safe
Wireless Internet access (fees
applicable)
Ceiling Fan
Bath robes
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**Interconnecting rooms include king size bed and two double size beds. Interconnecting rooms are available ON
REQUEST basis only.
Deluxe Oceanview Rooms
Located on the western side of the island, further away from the entrance to the resort our
Deluxe Oceanview hotel rooms have superior ocean views as well as overlooking the
beautiful lagoon and coastline of Upolu. Decorated with a touch of Samoa and furnished
with;
Room Facilities
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King Size Bed or 2 Doubles –
**Interconnecting rooms available
En-suite bathroom
Direct dial telephone
In-house Tea/coffee facilities
Bar fridge
40” Flat screen television
Air conditioning
Private balcony with sea view
Hair dryer
Ironing board
In-room safe
Wireless Internet access (fees
applicable)
Ceiling Fan
Bath robes
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**Interconnecting rooms include king size bed and two double size beds. Interconnecting rooms are available ON
REQUEST basis only.
Two-bedroom and Three-bedroom Waterfront Villas
Our beautifully designed Waterfront villas offer breathtaking views of the Pacific Ocean
along with scenic views of Upolu’s lush tropical mountains. Fully self-contained
including kitchen and laundry facilities, these stylish dwellings were created to make
you feel like you’re at home in paradise. With a combination of luxury and Samoan
flare, all rooms are furnished to cater for couples or families.
Room Facilities – Two-bedroom villa
• Two King Size Beds
• One lounge setting
• Island Bench with three stools
• Fully self-contained kitchen
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One main bathroom and one ensuite bathroom
Private balcony with sea view
50” Flat screen smart Television
Wireless Internet (fees applicable)
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Air conditioning
Laundry facilities (washing
machine & dryer)
Dishwasher
Direct dial telephone
In-house Tea/coffee facilities
Room Facilities – Three-bedroom villa
• Three King Size Beds
• One lounge setting
• One outdoor dining setting
• Island bench with three bar stools
• Fully self-contained kitchen
• One main bathroom and one ensuite bathroom
• Private Balconies with sea view
• 50” Flat screen smart television
• Wireless Internet (fees applicable)
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Full size refrigerator
In-room safe
Ceiling Fans
Hair dryer
Ironing board and Iron
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Laundry facilities (washing
machine & dryer)
Dishwasher
Full size refrigerator
In-room safe
Ceiling Fans
Sunbed
Air conditioning
Hair dryer
Ironing board
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KeyContacts
Name
Title
Phone
Email
Nathan Bucknall
General Manager
+685 7579999
gm@taumeasinaislandresort.co
Name
Title
Phone
Email
Lillie Dahl
Marketing Associate
+61 422 051 059
ldahl@taumeasinaislandresort.co
Name
Title
Phone
Email
TBC
Reservations Supervisor
TBC
reservations@taumeasinaislandresort.co
Name
Title
Phone
Email
Ms Laura Wadsworth
New Zealand Marketing Associate
+64210 405 815
reservations@taumeasinaislandresort.co
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Rates
Please Note: All rates are net non-commissionable and are quoted in WST
exclusive of 15% Government VAGST tax.
Seasons:
Low:
01 April 2016 to 31 May 2016 and 01 October 2016 – 31 March 2017
High:
01 June 2016 to 30 September 2016
OceanviewRooms
Net Rate 2
PAX
Room category
Oceanview Room
Oceanview Room Double
Deluxe Ocean View Room
Deluxe Ocean View Room
Double
Season
EXCL
15%VAGST
Low
WST 440
High
WST 506
Low
WST 440
High
WST 506
Low
WST 490
High
WST 564
Low
WST 490
High
WST 564
Extra person
rate
Max in room
Bedding
configuration
Included in
rate
N/A
2 Adults
1 King
Continental
breakfast
4 Adults or
2A2C
2 Double Size
Beds
Continental
breakfast
2 Adults
1 King Bed
Continental
breakfast
4 Adults or
2A2C
2 Double Size
Beds
Continental
breakfast
WST
115
N/A
WST
115
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Cots are available on request and are complimentary. These are available in addition to max
in room
WaterfrontVillas
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Rate for room allows for number of pax per bedding configuration, not incuding rollaway
An additional rate of WST50 will be charged per adult for one additional rollaway bed per
night with a maximum of one per villa.
Cots are available on request and are complimentary. These are available in addition to max
in room
Extra person rates include continental breakfast
**Continental Breakfast includes a selection of cereals, fruits, juices, toast, yoghurts, and
freshly brewed coffee and tea**
SellingStatus
“Freesell”
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Room Category
Release
Status
Oceanview Room
72 hours
Freesell
Deluxe Oceanview Room 72 hours
Freesell
2 Bedroom Villa
72 hours
Freesell
3 Bedrooms Villa
72 hours
Freesell
Status Report: A freesell status report will be generated to you via fax/email advising you of closeout
dates or stop sell dates. This report will be generated on Monday and on Thursday weekly
Conditions
1. The above room types are on freesell
2. Freesell can only be used up to 72 hours before arrival. All bookings will then be on
request.
3. The wholesaler will close freesell once they receive a stop sell report from the resort.
All bookings will then be on request
4. Interconnecting rooms are on request basis only and are not included on freesell
Transfers
Return transfers from the International Airport (Faleolo) can be booked at the same time as
the accommodation booking.
On arrival passengers should make their way through customs into the arrivals hall at the
international airport. A staff member will be present, to assist guests with documentation
and transfers.
Nett rate: RETURN TRANSFERS
Per/Adult WST 75
Per/Child WST 35 (2-11 years) return.
Infants under 2 FOC
Nett rate: ONE WAY
Per/Adult WST 40
Per/Child WST 20 (2-11 years) return.
Infants under 2 FOC
Important Documentation.
All passengers must carry either EDOC or vouchers clearly made out for Taumeasina Island
Resort to ensure their transfers, otherwise the transfer may be declined.
ReservationsTerms&Conditions
General Terms & Conditions
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Contract rates are NETT non-commissionable, in the currency of SAT and exclusive
of Government SAT of (15%). Government taxes may change during the term of this
agreement and the Taumeasina Island Resort reserves the right to pass on
additional taxes that may be introduced.
Rates must be packaged and extended on the understanding that the Hotel will be
featured in promotional brochures / flyers and online distribution, both pictorially and
editorially.
All rates inclusions as per above tables.
Images used to promote Taumeasina resort via brochures or online must be
approved and signed off by Hotel management or their representative
Images must be of suitable quality and can approved print quality images can be
downloaded at www.taumeasinaislandresortsamoa.com/printimages
All relevant information in this contract must be reflected accurately in the
wholesalers brochure and website. The resort will not take responsibility for any
inaccurate information or terms & conditions posted on wholesalers websites.
The resort must be featured as a four and a half star property.
SPECIAL MEALS CHRISTMAS/NEW YEAR:
On Christmas Day few restaurants will be open in Apia, Samoa; we so strongly suggest the
Christmas Package is pre-booked prior to departure. Christmas and New Year's Eve dinners
are NOT COMPULSORY but please be advised that limited options are available on those
days on the Island.
CHILD ACCOMMODATION POLICY:
A maximum of two children under 12 years stay free when using existing bedding and
sharing the room with adults. A child-minding service is available on a request basis. An
extra rollaway bed is available at an additional charge in the Villas (see rates)
Cots are available on request and are complimentary. These are available in addition
to MAX in room.
CHECK IN / CHECK-OUT:
Check-in time is 2.00pm
Check-out time is 11.00am
Early check in from 6.00am or late check-out until 8.00pm can be arranged subject to
availability. A charge of 50% of the contracted rate will apply.
DAY USE:
Day use up to 8pm is room rate less 50%
COMPLIMENTARY NON-MOTORISED WATERSPORTS:
Included in the room tariff for all room categories. These sports include kayaks, catamarans
and snorkeling gear.
GROUPS:
Rates for groups are negotiated on an individual basis according to season and forecasted
occupancy. For every 15 paid rooms, the 16th room is complimentary.
CANCELLATION FEES:
Cancellation received inside 72 hours will incur a two (2) night cancellation fee.
Cancellations to booking must be submitted in writing and acknowledged by the resort 72
hours prior to the booking cancellation
NO-SHOW FEES:
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All no shows will be charged two (2) night no show fee
CANCELLATION OF CONTRACT:
This agreement contains the entire understanding of the parties and shall supersede any
and all other prior negotiations and agreements. Taumeasina Island Resort can terminate
this agreement and the contracted rates at any time with written notice.
CHANGE OF OWNERSHIP:
If the wholesaler changes name or ownership, Taumeasina Island Resort must be notified of
it at least 30 days in advance and reserve the right to continue or cancel this contract.
DISPUTES:
All disputes arising from this contract will be settled by the Courts of Justice of Samoa, which
will exercise sole and final judgment there upon.
BROCHURE COPY/TAUMEASINA PRESENTATION:
Taumeasina Island Resort reserves the right to approve all published materials pertaining to
Taumeasina for the purpose of brochures, promotions and advertising. This includes
brochure copy and images. All images used to promote the resort must be downloaded from
the Taumeasina Island Resort website.
BROCHURE SUPPORT/APPROVED ADVERTISING:
Brochure support and advertising is to be invoiced directly to Taumeasina Island Resort
once a purchase order has been approved by the General Manager (the purchase order
number must be displayed on the invoice). Funds relating to advertising and brochure
support must not be deducted at any time from your monthly payments for our invoice and/or
statements for guest accommodation, unless written permission has been issued from the
General Manager.
WHOLESALER STATUS:
Continued wholesale status is conditional of you maintaining your IT status with an approved
carrier to Samoa
PAYMENT CONDITIONS: (Credit has to be approved by the resort and confirmed in
writing to you otherwise pre-payment applies)
Your wholesale accreditation is granted on the understanding that all accounts for guests'
accommodation will be paid on or prior to the 20th day of the month following the month of
invoice to our bank account, details as follows:
PAYMENT CONDITIONS: (Pre-pay will apply to all wholesalers unless otherwise pre
negotiated with the resort and confirmed in writing)
Your wholesale accreditation is granted on the understanding that all accounts for guest's
accommodation will be paid PRIOR to the guest's arrival at Taumeasina Island Resort to our
ANZ BANK ACCOUNT, details as follows:
Account Name:
Address:
Bank Name:
Address:
BSB Number:
SWIFT Code:
Taumeasina Island Resort
Taumeasina Island, Moataa, Apia SAMOA
ANZ Bank (Samoa) Limited,
Main Beach Road, Apia SAMOA
010-979
ANZBWSWW
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WST Account:
4249758
Credit Card Payments attract a 3.5% surcharge.
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Weddingpackages&Honeymoonbonus
HoneymoonBonus
One Bottle of Sparkling wine and gourmet chocolates. Min. 5-night stay.
IslandRetreatWeddingPackage
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Personal Wedding coordinator
Choice of ceremony location with
Traditional Floral Arch
Samoan Celebrant and Samoan
Witnesses in Island Dress
All registration and documentation
Nett rate:
1900 WST VAGST INCLUSIVE
Retail rate:
2160 WST INCLUSIVE
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Sparkling Wine for toasting
Decorated Signing Table
Floral Lei (Asoa) for groom and Sei
for the bride
Optional Extras Available
PacificParadiseWeddingPackage
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PersonalWeddingcoordinator
AirportTransfers
Choiceofceremonylocationwith
TraditionalFloralArchorBamboo
Arbor
SamoanCelebrantandSamoan
WitnessesinIslandDress
SamoanChiefEscort
SamoanSerenadors
AllRegistrationand
Documentation
SparklingWineforToasting
Decoratedsigningtable
Nett rate:
3800 WST INCLUSIVE
Retail rate:
4500 WST INCLUSIVE
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FloralLei(Asoa)forMen,andSei
fortheBride
Sparklingwineonarrivalinroom
Groomroomondayofwedding
BridalStyling
2*50minutemassages
2*VoucherforFiaFiaNight
BeachandorBalconyDinner
ComplimentaryWinewithdinner
WeddingCupcakesfor2
OptionalExtrasAvailable
Terms & Conditions:
Package prices for the Island Retreat Wedding Package and Pacific Paradise Wedding
Package are conditional on a minimum 3 night stay at Taumeasina Island Resort Island
Resort. Island Resort only accepts one wedding booking each day. Prices for the Pacific
ParadiseandIslandRetreatWeddingPackagesarevalidforceremoniesconductedduring
business hours, surcharges apply for ceremonies conducted on weekends and public
holidays,thesepricesareinclusiveofVASGT.Weddingceremonybookingsareconditional
uponmeetingthetermsandconditionsofthelocalauthorityforregistrationofmarriages.
Once a ceremony date and time are booked the following documentation is required to
confirm the ceremony - Confirmation of Wedding Booking Form, "Notice of Intended
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Marriage" form, birth certificates and passports for the bride and groom, Decree Nisi or
DeathCertificateforpreviousmarriagesandfullpaymentoftheweddingpackage.Wedding
ceremoniescancellednotlessthan3monthspriortotheconfirmeddatewillbeeligiblefor
arefundof50%oftheWeddingPackagecost,afterthattimeallmoniesarenon-refundable
IslandPackages
Food&Beverage
Services&Facilities
RoomService
Room service is offered 24/7 and a private candlelight balcony dinner on private balcony is
available upon request.
LapitaRestaurant(Casual)
6:30am–late
Lapita Restaurant is the main restaurant at Taumeasina Island Resort, located behind the
swimming pool and adjacent to the Lobby area of the reception. Serving both continental
and cooked breakfast, café style lunches with a selection of both themed buffets and limited
menus, 365 days a year.
Sina’sRestaurant(Finedining)
6pm–late
Sina’s is Taumeasina Island Resort’s premier dining experience; a fine dining restaurant
specializing in preparing quality, organic, locally produced ingredients fusing both cooking
methods and cuisines.
ManuBar
10:00am–late
Manu Bar, which is located in the lobby area of the resort is the perfect place to relax and
enjoy a coffee, tea, beer, wine or cocktail. This bar also services the pool and terrace area
of the resort; light snacks are available all day.
SunsetBar/WeddingVenue
10:00am – 9pm
The Sunset Bar is Taumeasina Island Resort premier bar, providing a wide selection of
cocktails showcasing the tropical fresh fruits of Samoa, in the most unique sunset area in the
South Pacific. This area can be booked out for sole use for wedding ceremonies and
receptions. This venue is the closest International Wedding Venue in the world to the date
line. Be the first in the world to get married on your chosen day / year.
OtherFacilities
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Fofo Spa & Sauna
Fofo Spa & Sauna offers an extensive range of individualized treatments for both men and
women. Operating from 9.00 am to 6.30 pm daily, including public holidays.
Conference Facilities
Taumeasina Island Resort features the largest, most comfortable state of the art, conference
facilities, and meeting rooms catering to groups from 5 to 800.
Business Centre
The Business Centre is open from 7am to 7pm daily and provides an extensive range of
free-standing services and facilities that includes:
• Photocopying
• Printing
• Confidential secretarial and office services
• Translation and interpretation
• Workstations with computer and Internet access are available
Fitness Centre
The fitness center is open from 7am to 9pm daily; it is free of charge to all guests of the
resort, and has treadmills, exercise bikes and weight sets
Tennis Court
Championship sized hard court tennis court available free of charge to all guests of the
resort, from 7am to 7pm
Tour Desk
Tour Desk open from 8am to 5pm 365 days a year, to assist with booking rental cars, tours,
diving, fishing and other activities available in Samoa
Gift Shop
Browse and shop an array of beautiful Samoan art and memorabilia at the resort gift shop,
open 365 days a year, 9am – 5pm
Non-motorized water sports
Choose from snorkeling equipment, kayaks or one of the resort catamarans that we have on
offer, complimentary to in – house guests
Babysitting
In room babysitting service is available to all guests upon request. We recommend notifying
staff 48hours in advance.
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Force Majeure
The resort shall not be held liable or responsible for failure to execute arrangements
specified herein directly occasioned by or through or in consequence of war, change of
government, strikes, riots and acts of god or conditions beyond the control of the resort.
The resort reserves the right at any time by giving notice in writing to cancel this
arrangement should the company fail to fulfil the above terms and conditions.
If you are in full agreement, please acknowledge below and return the original copy of this
contract within 15 days of receipt of sending to confirm your acceptance. Should the resort
not receive your signed acceptance within this time frame, any bookings utilizing these
contract net rates may be reverted to standard hotel rack rates.
IN WITNESS WHEREOF, the Parties hereto have executed the Agreement.
For and on behalf of
For and on behalf of
Company Name
Company Name
Title
Title
Signature
Signature
Please return this signed page to
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