Make IT to the top - ITIL

EXIN International
Examination Institute for Information Science
EXIN’s Mission
EXIN
It’s EXIN’s mission to guarantee the quality of the ICT
sector and the professionals working in this sector by
means of independent testing and certification.
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Independent Exams
As a global and independent organization, EXIN
establishes educational requirements and develops
and organizes examinations in Information Technology.
• Independent exams in IT, based on standards and best practices
• Worldwide recognition, in over 125 countries
• 40 years of experience, involving experts
EXIN
• High quality, web-based technology
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EXIN Services Worldwide
• International certification for IT standards:
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ITIL®
ISO/IEC 20000-SQM
DSDM
MOF
ASL
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ISPL
BiSL
TMap®
• Examination programs: from exam development
to registration & certification
EXIN
• Accreditation of training providers
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• Full range of IT books: EXIN e-bookshop for a
perfect exam preparation.
EXIN
Information on Exams
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Global Growth
2007: 195.000 exams
EXIN
2008: 232.000 exams
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EXIN Exams per Region
Middle East
1%
Africa North
1%
Africa South
1%
America North
24%
Europe West
36%
America South
5%
Europe East
2%
South Pacific
5%
Asia
25%
2007
Middle East
2%
Africa North
1%
Africa South
1%
Europe East
3%
North America
16%
South America
6%
Europe West
41%
EXIN
South Pacific
5%
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Asia
25%
2008
EXIN
Stats Summary
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Total countries with exams
165
Top ten total
155163
Exin offices within top ten
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Increase 2007-2008 within top ten
24%
EXIN
EXIN´s ITIL History
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EXIN
ISO: The Future of ITSM Certification
EXIN’s ITSM Program based on ISO 20000
• Quality Management for IT Services
• More specific in requirements for processes
• Based on experience with ISO 9000
• Started as BS 15000 in the UK
• Growing maturity in service provision
EXIN
In line with changing demand for IT Service Management standards, EXIN‘s
qualification and certification program will focus on ISO/IEC 20000
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EXIN continues to innovate in IT Service Management
A Guide for Best Practices and Frameworks
ISO/IEC 20000-1: WHAT?
EXIN
ISO/IEC 20000 has established itself as
the guide for navigating the various
best practices and frameworks of
reference
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Frameworks (e.g. ITIL): HOW?
EXIN
ISO/IEC 20000 and Other Frameworks
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ISO/IEC 20000 Organization Benefits
Business Opportunities
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1)
CONDITIONS RELATING TO THE CONTRACT
III.1.1)
Deposits and guarantees required:
III.1.2)
Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them:
III.1.3)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)
Other particular conditions to which the performance of the contract is subject:
No.
III.2)
CONDITIONS FOR PARTICIPATION
III.2.1)
Personal situation of economic operators, including requirements relating to enrolment on professional or trade
registers:
III.2.2)
Economic and financial capacity:
Information and formalities necessary for evaluating if requirements are met: Last 2 years' audited accounts.
III.2.3)
Technical capacity:
Minimum level(s) of standards possibly required: BS150001-1-2002 or EU equivalent.
Advantages of certification by a third party
EXIN
„ proof of the organization's level of compliance with the requirements in the
standard, for the market and for society
„ recognition of prestige and image
„ possibility to demonstrate the organization’s compliance with the practices set forth
in ISO/IEC 20000, for clients or bodies to whom the organization provides or wishes
to provide services; this is especially important if compliance is a requirement for
participating in a bid or call for tender (public or private)
„ awareness and the commitment to maintain the “momentum” creates the drive to
maintain standard-compliant management practices, since “continued compliance” is
necessary to conserve the certification during future certification reviews
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Benchmarking
ISO/IEC 20000 provides the structure (the skeleton)
for you to configure your own set of best practices to
apply, but…
Bases for Improvement
… you should find your own way to cover or
complete the structure of your “body” of
practices for your organization to move on.
EXIN’s Program Structure
Target group:
• IT Managers, Operational Managers,
IT Service Management Agents,
Consultants, etc.
• “Equivalent” to ITIL Service Manager
Target group:
• Intern Quality Auditors and Intern
Control teams of companies
• Independent auditors from
certification bodies.
EXIN
• Level aiming to train and certificate IT professionals as IT Service Management Specialists
• 5 courses based on a functional grouping of the ISO/IEC 20000 requirements
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Understand the principles and definitions of IT Service Quality Management
Understand the role of ISO/IEC 20000 in IT Service Management
Learn more about the quality specifications for IT Service Management (ISO/IEC 20000-1)
Learn more about the Code of Practice of IT Service Management (ISO/IEC 20000-2)
Individual’s Certification Benefits
Individuals Benefits
Proven competencies
Career
Improvement
Recruitment
Worldwide
recognition, in over
125 countries
Stay competitive
Measuring the
effectiveness of
training programs
Proven quality of IT
staff to show all
customers
EXIN
Implementation
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Independent certificates: quality
assured
Cultural Change
Organizations Benefits
Thanks for
your attention!
david.bathiely@exin-exams.com