a PDF of this issue - Extra

March 5, 2010
http://extra.upmc.com
Building project
sets the stage to
expand Emergency
Department, add
amenities
Inside:
A new front door
for UPMC Presbyterian
Accolades
Supporting a culture of
performance at UPMC
Volunteers needed
for Pittsburgh Marathon
March 5, 2010 | http://extra.upmc.com
A new front door for UPMC Presbyterian
Building project sets the stage to expand Emergency
Department, add amenities
UPMC Presbyterian is getting a facelift and much more.
Completion of the three-story building under construction along the main driveway of
UPMC Presbyterian will bring major customer service and clinical enhancements to the
Oakland hospital.
Work on the ground floor is scheduled for completion in mid-May. The ground floor will
house the new entrance and lobby to the hospital. From the lobby, patients, visitors,
and staff will take an escalator to the first floor, which will offer a number of new retail
services. An expanded gift shop is scheduled to open in May, followed by a Starbucks
and a PNC Bank branch.
“In developing the project, we realized the importance of providing retail services that
meet the needs of our patients, visitors, and staff,” says John Innocenti, president,
UPMC Presbyterian Shadyside.
A convenient location to enjoy a beverage with a family member, friend, or colleague is a
customer service priority. Accessibility of a bank is another. “Our PNC will be staffed by
tellers and offer many of the same financial services found at larger banking locations,”
adds Mr. Innocenti. Remaining space in the new building will be shared by Surgical
Services and Radiology.
A major upgrade for the ED
With the completion of the new ground-floor lobby and entrance, work will begin on a
significant expansion of the Emergency Department. “We plan to offer patients a fully
renovated Emergency Department with state-of-the-art equipment,” says John Krolicki,
vice president, Facilities and Support Services. “Our design also incorporates improvements
so that patient flow through the ED is efficient from arrival through discharge.”
Work will proceed in multiple phases to add 10 treatment bays and an expanded family
lounge. Trauma bay renovations and equipment upgrades also will be completed in
phases. Other ED improvements include an advanced air-handling system and security
enhancements. “We are working closely with the clinical leadership so that our ED, a
Level I adult trauma center, remains in operation as we proceed through the construction
phases,” adds Mr. Krolicki.
The current timeline estimates completion of the ED project in January 2011.
Other improvements
Both Mr. Krolicki and Brian Mathie, project manager, Planning, Design, and Construction,
note that the project presents opportunities to address other needs. For example, the
entire exterior of UPMC Presbyterian will be cleaned so that it matches the limestone
facade of the new entranceway structure.
Lighting will be improved in the covered portion and canopy area of the UPMC Presbyterian
driveway. Other enhancements to the driveway will improve both the aesthetic appearance
and traffic flow. The entranceway will not close during the work.
2
Better communication
leading to better care
Clear communication in health care is
important for promoting patient safety.
According to a report by The Joint
Commission, communication problems
between health care providers and patients
and families are a common cause of poor
outcomes. Addressing health literacy —
patients’ ability to get, process, and
understand basic health information
and services needed to make health
decisions — is a major goal for many
health care organizations. Patients who
understand their care better tend to be
safer and more satisfied with their health
care experiences.
“As health care providers, we often underestimate our patients’ limited health literacy,
and misjudge the ability of patients to
understand what they have been told,”
says Linda Waddell, RN, MSN, CEN,
improvement specialist at the Donald D.
Wolff Jr. Center for Quality Improvement
and Innovation at UPMC.
To help patients and their families better
understand the information they receive,
UPMC is committed to improving communication between patients and providers.
One of the ways to do this is by encouraging
“Teach Back.“ This involves asking patients
to repeat back in their own words what
they have heard — for example, what they
need to do when they leave the hospital.
This method encourages hospital staff to
check to make sure that the patient understands his or her instructions.
“The Quality Center is launching a
campaign to encourage the use of
communication methods that improve
patient understanding,” Ms. Waddell
says. For information on health literacy
tips for patients, see the chart attached
to this edition of Extra.
March 5, 2010 | http://extra.upmc.com
Health Plan expands More Energy program
UPMC Health Plan is expanding the More Energy program to 18 participating fitness
centers, up from the previous 16.
More Energy Pass
YMCA of Greater Pittsburgh
(12 locations)
• $50 for 10 visits between April 1 and June 1
The More Energy pass provides discounted temporary memberships to the YMCA of
Greater Pittsburgh, the Jewish Community Center of Greater Pittsburgh, the Rivers Club,
Gold’s Gym, the Beaver County YMCA, and the Sewickley Valley YMCA. You can earn
75 Take a Healthy Step points for participating.
“Interest in this physical activity program continues to grow,” says Kim Jacobs, executive
director, Health Promotion Account Management at UPMC Health Plan. “We completed
a staff survey a few months ago and responses indicated a high degree of interest in
UPMC-sponsored fitness activities. In response, we’ve increased the number of locations
for this spring to make the program more convenient.”
The participating fitness centers offer a wide variety of exercise classes, cardio and weight
lifting equipment, pools, locker room facilities, and much more.
Register for
fitness center
passes through
March 19
• www.ymcapgh.org
Jewish Community Center of Greater
Pittsburgh (two locations)
• $60 for unlimited access between April 1
and May 7
• www.jccpgh.org
Rivers Club (one location)
• $50 for 10 visits between April 1 and July 7
“This is not just a good economic value.
This is the easiest way I can think of to get
into a gym and get the health benefits from
an exercise program,” Mr. Jacobs says. “In
fact, we think many people will take out
full memberships after their More Energy
passes expire, and make a permanent
lifestyle change.”
• www.riversclub.com
More Energy registration runs through
Friday, March 19, and the program begins
Thursday, April 1. To register and purchase a
card, go to My HUB and click on the Human
Resources tab. Select MyHealth/MyFlex
Advantage and click on MyTools at the top
of your screen. Select the “Wellness Event
Registration” box located on the right side
at the bottom of your screen, then select
“Enroll” to register.
• $30 for unlimited access between April 1
and May 7
UPMC competition gathers green ideas
Sustainable health care is an operation and service that balances quality and performance
— conserving resources, minimizing waste, and managing energy use to sustain current
and future generations. Do you have an idea for a new green product or a new greening
process? Are you interested in helping to advance greening efforts at UPMC, or the
health care industry in general? If “yes” is the answer to these questions, consider entering
the first UPMC Sustainable Innovation competition. The deadline for submissions is
Monday, March 15. For more information and to register, visit the Greening Infonet site
(http://greening.infonet.upmc.com/SSI.html).
Gold’s Gym (one location)
• $50 for unlimited access between April 1
and May 7
• www.goldsgym.com
Beaver County YMCA (one location)
• www.beavercountyymca.org
Sewickley Valley YMCA (one location)
• $35 for unlimited access between April 1
and May 7
• www.sewickleyymca.org
Daylight saving
time begins
Sunday, March 14
Get ready to “spring forward.” Daylight
saving time will begin at 2 a.m. Sunday,
March 14. Remember to move your clocks
ahead one hour.
3
March 5, 2010 | http://extra.upmc.com
LifeSolutions Corner
I think my child may have ADHD. Are there resources available to help us?
This is where LifeSolutions’ knowledge of community resources and experts in the field
really comes in handy. Attention deficit hyperactivity disorder (ADHD) is one of the most
common disorders in children.
LifeSolutions is a good place to start to find the treatment and support you and your child
may need to manage this disorder successfully.
• A LifeSolutions counselor can refer you and your child to a professional who has training
or specialization in ADHD. After getting information from you, your child, and your child’s
teachers, that professional will be able to determine if ADHD is the proper diagnosis.
Effective treatments and supports, which can include behavioral therapy, parent education,
and medication, will be recommended if ADHD is present.
• Coaching is available to help you establish effective communication with your child’s school
personnel, physicians, and family members who also may be concerned about your child.
• A LifeSolutions counselor can identify and refer you to community resources, such as support
groups, and advocacy services, such as Children and Adults with Attention Deficit/
Hyperactivity Disorder (CHADD).
• You can find information and many articles about ADHD on our website (www.lifesolutions
foryou.com) by logging in through the WorkLife portal (company code upmc). You also can
request a personalized WorkLife search to find out more about ADHD. You’ll receive the
information in a few days.
These resources and others are available by calling LifeSolutions at 1-800-647-3327.
Information and support are just a phone call away.
Women’s
History Month
In March, our nation honors the outstanding
contributions of women during Women’s
History Month. At UPMC, we salute the
achievements of women who have contributed to the advancement of science,
industry, and health care throughout history.
Across UPMC, there are champions who
promote and support dignity and respect
every day. The Center for Inclusion in Health
Care is looking for nominations of your
colleagues who embody these characteristics.
You can nominate a co-worker as a Dignity
and Respect Champion on the Center for
Inclusion Infonet site. In March, as our
nation honors the outstanding contributions
of women, consider nominating someone
who supports and promotes women.
Tuition advancement
tax withheld today
Staff who received tuition advancement for
the fall 2009 semester will have applicable
state and municipal taxes withheld from the
pay received today, Friday, March 5. Staff
who are paid monthly will see the tax withheld from the Wednesday, March 31, pay.
The withholding rate for Pennsylvania state
tax is 3.07 percent. The city of Pittsburgh
tax rate is 3 percent. Other state and
municipal tax rates vary.
Traveling for business?
Remember to book your trip online with Travel UPMC,
the preferred method for booking all business travel.
Travel UPMC is easy to use and is available 24 hours a day, seven days a week
for your business air, hotel, and car rental reservations. Log in to My HUB
and select the Travel UPMC link from the Supply Chain tab to get started.
Looking for more information? An online training tutorial and frequently
asked questions are available on the Travel site on Infonet
(http://infonet.upmc.com/travel/Online.html).
4
Tuition advancement provides staff
members who attend the University of
Pittsburgh, Chatham University, Carlow
University, Community College of
Allegheny County, and schools owned by
UPMC with the ability to have their eligible
tuition assistance benefit paid directly by
UPMC at the beginning of each term.
Applications for tuition advancement
must be submitted and approved at the
beginning of each semester.
For more information, call the UPMC
Employee Service Center at 1-800-994-2752,
option 3.
March 5, 2010 | http://extra.upmc.com
Accolades
Holiday time now part of PTO
Congratulations to the following members
of the UPMC community who have received
recent public recognition.
To provide staff with flexibility to better manage
their holiday and paid time off (PTO) benefits, UPMC
will modify how eligible staff members’ holiday time
off is tracked, effective Saturday, March 27. With this
change, holiday time hours will be combined with
PTO hours and used in the same manner as PTO.
Under the new process, holiday time will be loaded
into eligible employees’ PTO balances, and will be
available for use on the date of the recognized UPMC
holiday. Eligible staff members no longer will be limited
to using a recognized holiday within the eight weeks before or after the holiday. Instead,
the time received for holiday pay will be added to the PTO balance for use whenever the
employee likes.
Two UPMC physicians have received
2009 service awards from the Allegheny
County Medical Society. Paul Dishart,
MD, a family medicine physician affiliated
with UPMC St. Margaret, received the
Frederick M. Jacob Outstanding Service
Award, and Michael Tranovich, MD, an
orthopaedic surgeon at UPMC McKeesport,
received the Physician Volunteer Award.
A team of nurses from UPMC Presbyterian
has received second place in the fifth
annual Nursing Information Technology
Innovation Award competition from Health
Data Management, a national information
technology publication. UPMC Presbyterian’s
team received the award for work completed
on protocol and quality measures related
to Foley catheter necessity, deep vein
thrombosis prophylaxis, and flu and
pneumonia vaccinations. The project and
the award will be highlighted in the March
issue of Health Data Management. For a
list of the team members, visit Extra online.
Staff members who do not work the holiday will continue to submit for holiday time pay
the same way as before this change. For employees who track their time on the Kronos
timekeeping system, the “Holiday Off” pay code should be used only when taking the
actual holiday off. All other scheduled time off on nonholidays should be entered as PTO.
Staff members who work on a recognized UPMC holiday can access holiday time by
taking another day off as PTO or by receiving pay in lieu of the holiday time. To receive
pay in lieu of the holiday, a request is sent to the Payroll Department, with manager
approval, in the pay period that includes the holiday.
To account for staff members with higher PTO balances, the annual maximum PTO
accrual limit will increase by 16 hours. Staff will be able to accrue one and one-half times
their annual PTO accrual, plus an additional two days.
Some things are not changing:
• UPMC has seven paid and recognized holidays, which will remain the same.
Daffodil Days
delivery coming soon
Daffodil delivery for the
2010 American Cancer
Society Daffodil Days
campaign is scheduled
for Tuesday, March 16,
or Wednesday, March 17,
depending on your
location. For more
information specific
to your campus, read
Inside Extra or visit the
Daffodil Days website
(www.upmccancer
centers.com/daffodil).
• There is no change to eligibility for holiday benefits for regular full-time, flex full-time, and job
share positions.
If you have questions regarding these changes, contact your Human Resources representative,
or refer to the Paid Time Off Policy (HS-HR0720) and/or the Compensation Manual located
on Infonet.
Important points for managing and using your PTO hours:
• Prior to requesting time off on nonholidays, you are responsible for determining available
PTO balances by checking your leave summary in My HUB.
• Employees at their new maximum PTO accumulation limit will not receive additional
PTO on the holiday.
• The department or business unit continues to be responsible for granting PTO so as not
to impact proper staffing levels for delivery of patient care and operations.
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March 5, 2010 | http://extra.upmc.com
Volunteers needed
for Pittsburgh
Marathon
UPMC is proud to serve once again as a
medical provider for the Dick’s Sporting
Goods Pittsburgh Marathon, scheduled for
Sunday, May 2. As in years past, volunteers
are needed to make the day a success.
Area health care professionals — physicians,
nurses, certified athletic trainers, paramedics,
and emergency medical technicians — are
being recruited to staff aid stations and
the medical tent at the finish line.
Nonmedical volunteers are needed to
serve as route guides and distribute water
and blankets to the runners.
Volunteer now and be a part of this exciting
event. For more information or to register,
visit www.pittsburghmarathon.com.
United Way
campaign results
For the third year in a row, UPMC staff
contributed more than $1 million during
the annual United Way campaign.
This year, in spite of the difficult
economic situation we all are facing,
UPMC staff came together to help
those who need it most. Staff donated
nearly $1.2 million to United Way
agencies and services that help
children, families, and seniors;
provide food and shelter; prevent
youth violence; and motivate
children to succeed.
Thank you for giving back
and making a difference.
A model for diabetes care
Diabetes is the health crisis of the 21st century. This disease, which can damage eyes,
kidneys, nerves, and arteries, is the fifth-leading cause of death in the United States.
Some 21 million Americans have type 2 diabetes and a third of them don’t know it, but
eventually will — perhaps too late. Approximately 1.6 million new cases of type 2 diabetes
are diagnosed in the United States each year. But there’s hope, and diabetes education
and treatment guidelines are key.
To meet the challenge of the deepening diabetes crisis, the University of Pittsburgh
Diabetes Institute, an extension of UPMC’s Division of Endocrinology and Metabolism,
has established one of the largest diabetes education programs in the country, extending
across Pennsylvania. Central to the program’s success are the implementation of
American Diabetes Association (ADA) guidelines, an inpatient- and outpatient-based
education model, and the presence of local diabetes educators in communities.
UPMC’s database comprises 200,000 patients with diabetes cared for at UPMC’s hospitals,
outpatient facilities, and clinics; UPMC’s ADA-certified diabetes educator network is one
of the three largest in the nation. Community-based studies show that when both patients
and physicians are educated on diabetes care standards, there is improvement in measures
that include blood sugar control, blood pressure, and lipids.
For inpatients, poor blood sugar control is linked with poorer outcomes. Proper treatment
protocols, however, can lead to improved results. Research shows that blood sugar
management in the hospital could be standardized through educational order sets for
insulin. In 2001, UPMC endocrinologists also established a standard protocol for treating
inpatients who have hypoglycemia.
Working with the Pittsburgh Diabetes Institute Registry and the ADA-certified Diabetes
Education Network, UPMC has launched quality improvement initiatives on a scale
not possible in almost any other hospital system. UPMC has implemented systemwide
computerized provider order entry (CPOE) initiatives targeting inpatient management
of hypoglycemia and sliding scale management of hyperglycemia with site-specific and
physician-specific reporting of ADA management targets.
Inpatient diabetes management translates to cost savings in laboratory, radiology, and
pharmacy, as well as reductions in the length of stay in the hospital and in readmission
rates. The inpatient care team for patients with diabetes comprises:
• the patient’s physician
• the bedside nurse
• a primary nurse care coordinator responsible
for clinical assessment and implementation
of a patient care plan
• a clinical pharmacist
• an advanced practice nurse responsible
for patient education
• a diabetes expert resource nurse
On discharge, inpatients with diabetes are scheduled for an appointment with a certified
diabetes educator. Outpatient care is provided by physician-coordinated team that
includes the physician, a diabetes educator, nurse, dietitian, and pharmacist. A management
plan is developed with strategies and goals for treatment, including self-management and
some lifestyle changes. For type 2 diabetics, these changes may include weight loss, healthy
diet, moderate-intensity daily exercise of at least 30 minutes, and smoking cessation.
For more information, contact the University of Pittsburgh Diabetes Institute at 412-864-0157.
6
March 5, 2010 | http://extra.upmc.com
Supporting a culture of performance at UPMC
At UPMC, good performance is recognized
and rewarded — in part through annual
performance evaluations; however, the
annual performance evaluation is only part
of the process. Performance discussions
and feedback should take place throughout
the year, as milestones come due and as
work is performed. To a large degree, this
shared responsibility has been made more
difficult by the manual efforts inherent in
the current process.
That’s one of the reasons UPMC is moving
to an online performance evaluation tool.
Features of this new process, which will
debut this summer, will provide staff members
and managers alike with the opportunity to
view, comment, and contribute to the
performance evaluation at any time
throughout the year. That way, performance
evaluation becomes an ongoing process,
and not just a one-time, annual event.
Rewarding performance makes a difference
for the employee and the organization. At
UPMC, we have been able to reduce our
annualized turnover by more than 9 percent
over the past seven years. This means we
are retaining our most valued resources,
our staff, at higher levels than ever before.
This translates into better patient care and
other services for our customers and lower
operating costs. Just as important, we are
retaining the right people — those who
perform at or above our expected levels.
Over the next several weeks, we will be
providing information about each of the
eight systemwide behaviors on which
every UPMC employee is evaluated. In the
meantime, here are some tips about how to
make the evaluation process a rewarding
experience for both staff members and
managers.
1. Rely on honest and open feedback
While feedback is encouraged throughout
the year, the annual performance evaluation
provides an opportunity to more formally
provide direct, open, and honest feedback
to both the staff member and manager.
Feedback should flow in both directions,
with a goal of continuous improvement.
The process begins with setting performance
expectations for the coming year, and
setting goals, if applicable, at the beginning
of the year or performance cycle. In addition
to providing feedback about individual
performance, the manager will be looking
to determine how performance contributed
to the team’s or department’s overall goals,
and how each individual’s performance
played a role in contributing to success for
this period.
Part of the dialogue should focus on the
staff member’s long-term career goals.
One of the best ways that an employee
can be rewarded for performance is to
continue in his or her professional
development through new challenges
and growth opportunities.
2. Align individual goals with system goals
As with feedback, setting goals and
adjusting them as needs change is not
a once-a-year process; however, once
individual goals have been properly aligned
with overall business unit goals, the
performance evaluation does provide an
excellent opportunity for each manager to
take the goals for his or her department
and then discuss them at a very personal
and individual level. When the manager
develops and communicates clear and
measurable goals, the staff member will
understand what is expected in the year
ahead. In this way, the goals, which cascade
through and across the organization, can
be shared with each staff member in a
very understandable way.
Every area, from administration and
support services to our clinical or insurance
services, must embrace this philosophy
to ensure UPMC’s continued success. We
must look at our functions with an eye
toward challenging the status quo, and
always be willing to explore opportunities
to enhance the services that we provide
for our patients and customers.
4. Reward performance
Some organizations talk about rewarding
performance, while others actually do it.
In addition to offering a very complete
Total Compensation (pay and benefits)
package to engage and retain the right
people, UPMC believes it is important to
recognize the differences in levels of
performance across the organization
and link pay directly to performance.
By rewarding excellence both financially
and through growth opportunities, UPMC
will continue to challenge and motivate
our top performers, while sending a
message to poor performers to improve.
Next week, we will explore the first
systemwide behavior — Accountability.
3. Drive change through
continuous improvement
We need to be challenging ourselves
constantly to improve quality, to improve
the customer experience, and to reduce
overall costs. These high-level goals must
be reflected in each discussion that takes
place regarding performance.
7
March 5, 2010 | http://extra.upmc.com
EVENTS
PERKS
RESEARCH STUDIES
Seventh Annual Athletic Trainer River Run
Sunday, March 7, registration beginning at 8 a.m.
UPMC Sports Complex, 3200 S. Water St., Pittsburgh
The proceeds from this event support the
scholarship fund of the Southwestern Region of the
Pennsylvania Athletic Trainers’ Society. Online
registration available at www.signmeup.com/
ATRiverRun. For more information, call UPMC
Sports Medicine at 412-432-3770.
Rock Bottom Restaurant and Brewery
What: 20 percent discount on food between
Thursday, March 11, and Sunday,
April 4. As a tribute to firefighters
across the nation and to help raise
money for the UPMC Mercy Trauma and
Burn Centers, Pittsburgh’s Rock Bottom
Restaurant and Brewery is holding a
four-week fundraising promotion.
Where: 171 E. Bridge St., Pittsburgh, PA 15120.
For more information, call 412-462-2739.
Company website is
www.rockbottom.com/pittsburgh.
How: Show UPMC ID at time of purchase.
Researchers at the University of Pittsburgh are
recruiting men and women with depression who
are between 18 and 65 years old to participate in
a research study to explore treatments for people
with both depression and anxiety. If you qualify for
this study, you will receive the FDA-approved
antidepressant medication Clexa (citalopram) for
20 weeks. You also will receive talk therapy. Total
study participation may be up to eight months. You
will receive compensation for study assessments,
and all medication, psychotherapy, and assessments
are at no cost. For more information, contact the
Depression and Manic Depression Prevention
Program at 412-246-5566.
Disney on Ice presents Disney/
PIXAR's Finding Nemo
What: Save up to $4 per ticket for Disney On
Ice presents Disney/PIXAR's Finding
Nemo at Mellon Arena, Wednesday,
March 10, through Sunday, March 14.
Where: Mellon Arena, 66 Mario Lemieux Place,
Pittsburgh, PA 15219. For a list of show
times and ticket prices, visit the Perks
Infonet site (http://extra.upmc.com/
perks.htm). For more information,
call 412-642-1977 or e-mail
groupsales@mellonarena.com.
How: Contact Mellon Arena Group Sales
at 412-642-1977. Order deadline is
Monday, March 8.
Does your child have attention deficit hyperactivity
disorder (ADHD) and frequently hits or physically
hurts others? If so, your child may be eligible to
participate in a research study of 6- to 12-year-old
children at the University of Pittsburgh. Participants
will receive an evaluation and be screened for a
research study of an investigational medication for
use in aggression. Participants will be compensated.
For more information, call 412-246-5661 or visit
www.youthandfamilyresearch.com.
UPMC Children’s Ball
Saturday, March 20, 6 to 9 p.m.
Carnegie Science Center, Pittsburgh
Rescheduled from February due to the snowstorm.
The UPMC Children’s Ball benefits the UPMC
Health for Life Summer Camp in Braddock.
For more information, contact Gina O’Malley
at 412-647-4285.
All Sports Expo and Conference
Saturday and Sunday, March 20 and 21, 9:30 a.m. to
5 p.m.
Heinz Field, Pittsburgh
Sponsored by UPMC Sports Medicine, the event is
designed for student athletes and those integral to
their success — coaches, parents, athletic trainers,
and other sports medicine professionals. For more
information about the topics or to register for the
event, visit www.allsportsexpoandconference.com.
Technology for Life and Living Conference 2010
Friday, March 26, 8 a.m. to 4:30 p.m.
Omni William Penn Hotel, 530 William Penn Place,
Pittsburgh
Co-sponsored by UPMC, the University of
Pittsburgh Institute on Aging (UPIA), and the
Quality of Life Technology Center. Continuing
education credits are available for all professionals,
including physicians, nurses, social workers,
and nursing home administrators. For more
information, or to register, visit
https://ccehs.upmc.edu/formalCourses.jsp#2380.
www.upmc.com
Extra is published monthly for
staff of UPMC by UPMC Internal
Communications, U.S. Steel Tower,
PFCC VisionQuest: How-To Guide for Providing
Exceptional Care Experiences
Friday, April 16, 8 a.m. to 2:30 p.m.
(registration begins at 7:15 a.m.)
Herberman Conference Center, UPMC Shadyside
Cost for UPMC employees, physicians, and
affiliated health care providers is $25 if registered
on or before Friday, March 26; $50 if registered
after March 26. For more information, or to register,
visit www.patientandfamilycenteredcare.org.
Floor 57, 600 Grant Street, Pittsburgh
PA 15219. E-mail story suggestions or
comments to extra@upmc.edu.
If you have smoked more than one pack of cigarettes
per day for at least 10 years and have shortness of
breath or a diagnosis of COPD or emphysema, you
may qualify for a study at the Emphysema COPD
Research Center. Participants will be compensated
upon study completion. For more information, call
412-692-4800 or 1-866-948-COPD (2673).
Volume 21, No. 3 — March 5, 2010
PUBLISHER:
Janet Tripodi
EDITOR:
Amy Ashbridge
DESIGNER:
Anthony Latagliata
PRODUCTION
DIRECTOR:
Tana Kutchell
CONTRIBUTING
WRITERS:
Shannon Adam
Amy Ashbridge
Nikki Coffee
Alan Gintzler
Martin Kinnunen
Stacy Parker
Marilyn Pfaff
Tammy Sadler
Rachel Smith
Janet Tripodi
UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis
of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation,
disability, or veteran status. Further, UPMC will continue to support and promote equal employment
opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions,
employment, and access to and treatment in UPMC programs and activities. This commitment is made
by UPMC in accordance with federal, state, and/or local laws and regulations.
© Copyright 2010 UPMC