METLIFE EMPLOYEE BENEFITS

METLIFE EMPLOYEE BENEFITS
PROVIDING CERTAINTY FOR EMPLOYEES
3
IN AN UNCERTAIN ECONOMIC
ENVIRONMENT, PROVIDING CERTAINTY
FOR EMPLOYEES IS ESSENTIAL
Employees are an organisation’s most valuable asset.
And in uncertain times, retaining the best employees
is more important than ever.
When looking to protect their employees, and
businesses, from unexpected events, it’s reassuring for
employers to work with a name that has both financial
strength and a commitment to finding the solution that
suits them best.
With MetLife, they can be certain their employees are
in the safest hands possible. Our history, reach and
commitment to eliminating uncertainty, as well as
our award-winning service, help deliver the financial
protection employers and employees need and deserve.
MetLife, Inc. at a glance
• Number one Employee Benefits provider in the
US, covering nearly 40 million employees and
their dependants
• Operating in over 60 countries
• Number one life insurer in the US
• Leading market positions in Japan, Latin America,
Asia Pacific, Europe and the Middle East
• 66,300 worldwide employees
• 90 million customers
• Ranked 83rd in the 2011 Forbes Global 2000
• Provides financial products and services to over
90 of the top 100 Fortune 500® companies and
over 70% of all Fortune 500® companies
• Recently chosen as one of Morgan Stanley’s
Top 25 Leading Global Growth Picks (one of
only five financial companies in the top 25).
MetLife Europe Limited at a glance
• Retirement, savings and protection businesses
across the UK as well as businesses in Dublin
• A+ rating for MetLife Europe Limited
by Standard & Poor’s
• B+ rating for MetLife Europe Limited
by AKG Actuaries & Consultants Ltd.
4
BUILDING A REPUTATION
THAT SPANS THE GLOBE
Our story so far
1868
etropolitan Life
M
Insurance Company
founded in New York.
1916
1940
Metropolitan Life boasts
about 28.6 million US and
Canadian policyholders,
with 48,000 employees.
1941
1980
Metropolitan Life collaborates
with the National Tuberculosis
Association to set up a research
model that will later help reduce
the disease.
2001
2002
2004
2005
A presence is established
in the Indian market.
In response to the 9/11
attacks, claims are paid
immediately, awarding grants
and investing over $1billion
in publicly traded stocks.
Through the acquisition of
Aseguradora Hidalgo, S.A.
MetLife becomes the largest
life insurer in Mexico.
ecomes the first-ever company
B
to establish wholly owned
housing projects on a grand
scale, by providing housing
for over 34,000 families.
Announces the launch of a
joint venture in Beijing, China.
The famous MetLife building
(200 Park Avenue) in
New York City is acquired.
MetLife acquires
Travelers Life & Annuity
and all of Citigroup’s
international insurance
business, strengthening
its leadership in life
insurance and annuities.
5
1873
1889
1909
1912
1989
1993
1995
1999
espite a depression,
D
Metropolitan Life’s strength
means it can issue 12,242
insurance policies worth
$17.7 million.
At year-end, Metropolitan
Life’s assets reach $8.5 million.
A presence is established
in Korea and Taiwan.
2007
MetLife Europe Limited
opens for business.
he international division
T
employs nearly 9,000
associates, helping meet the
needs of more than 2.9 million
people around the world.
2008
2009
Metropolitan Life becomes the
largest life insurance company
in the world, with $2 billion of
insurance in force.
The ninth international
operation opens in Hong Kong.
MetLife Europe Limited
MetLife Europe Limited
launches the first unit-linked
launches two unit-linked
guarantee products in the UK. guarantee bonds.
etropolitan Life Insurance
M
headquarters turned into
a support centre for Titanic
survivors, and pays the
first death benefit for
a Titanic passenger.
International operations
(excluding Canada) surpass
$1 billion in sales.
2010
2011
MetLife Europe Limited
wins the ‘Financial Adviser
Company of the Year’ award.
MetLife Europe Limited takes
over the 50th Floor of One
Canada Square, Canary Wharf.
MetLife, Inc. acquires Alico to
become the world’s premier
global life insurance company.
MetLife Europe Limited signs
10 year £100m contract with
Capita Group.
6
BUILDING TRUST
A GLOBAL POWERHOUSE
Overseas, MetLife, Inc. has been helping people since
1868. With millions of customers already benefiting from
our expertise across America and Asia Pacific, MetLife
entered into the European market in 2007, bringing a
unique brand of strength, security and stability to the UK.
MetLife Europe Limited is an affiliate of MetLife, Inc.
Thanks to our high quality, diversified portfolio and our
cautious, forward-focused investment management
programme, we are able to weather market fluctuations
and remain strong in uncertain times.
In 2010, MetLife, Inc. acquired Alico – and overnight
became one of the world’s largest global life insurers,
with a stronghold of 90 million customers in more than
60 countries worldwide.
So you can rely on our financial strength and global
stability. And with a market value of $35.79 billion*
we’re a force to be reckoned with.
Market cap ($ billion)*
MetLife, Inc.
35.79
Aegon
11.21
Aviva Plc
14.60
Legal & General Group
9.86
Unum Group
6.44
Zurich Financial Services
*Source: www.marketwatch.com, figures correct as at 11 November 2011.
31.66
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90 MILLION METLIFE CUSTOMERS
#1 Insurer in Russia
#6 Insurer in Poland
#1 Life Insurer in US
#2 Foreign Insurer in Japan
More significant in Europe
Leading Insurer in
the Middle East
#1 Insurer in Mexico
Growing presence
in India and China
#2 Insurer in Brazil
#1 Insurer in Chile
Source: All ranking information is based on Axco life insurance reports and premium data for 2009 with the exception of Japan which is based on Axco 2008 data.
Brazil ranking is based on Superintendência de Seguros Privados (SUSEP) data for 2009. All external information has been supplemented with MetLife and Alico internal data.
8
WE’RE HERE TO HELP
COMMITTED TO BUILDING
SERVICE EXCELLENCE
As well as providing a very competitive range of
products, including employee benefits, long-term savings
and retirement, we strive to ensure that we offer the best
possible service at all times.
Thanks to our strength and size, we can offer teams
who are locally based. Expert and highly committed,
our teams are able to:
• Work closely with you
• Get to know and understand your business and
its needs, whatever its size
• Continually assess and evaluate the service we provide • Have a clear understanding of your local market realities
“Extremely helpful and efficient, I like dealing
with the same person and have done so for
several years.”
• 85% of our clients renew with us year
after year
• 7.3 year average scheme length, renewing
every two years
• 100% satisfaction on claims handling over
the last year (as at October 2011)
• Provide solutions for any size organisation, from small to
medium businesses (SMEs), as well as large corporates.
• Awarded Company of the Year at the
Financial Adviser Service Awards 2010
.
• Awarded 5 Star for Life & Pensions and
Investments at the Financial Adviser Service
Awards 2011.
9
BUILDING ON OUR SUCCESS
FOUR YEARS OF AWARD-WINNING
ACHIEVEMENTS
We are proud to be recognised for all our achievements
over the years. Here are the industry awards we’ve had
the honour of winning.
Financial Adviser Service Awards
Company of the year 2010
5 Star Award for Life & Pensions
2011
World Financial Innovation Awards
Innovation in Product Design
Simply Biz Group Partnership
Marketing campaign of the year
2009
Financial Adviser Life & Pension Awards
Third way provider of the year
Financial Adviser Service Awards
4 Star Award
Financial Adviser Online Service Awards
4 Star Award
MoneyFacts Awards
Best Third Way Provider
Highly commended – Service beyond the call of duty
Commended – Innovation Award & Investment
Bond Provider
Financial Adviser Service Awards
5 Star Award for Life & Pensions
5 Star Award for Investments
2010
Professional Adviser Awards
Highly commended – Best third way provider
Financial Adviser Life & Pension Awards
Best Third Way Product Provider
Financial Adviser Online Service Awards
4 Star Award
MoneyFacts Life & Pensions Awards
Best Third Way Provider
Highly commended – Service beyond the call of duty
Commended – Investment Bond
MoneyFacts
5 Star Award for Income for Life
Money Marketing Awards
Runner up – Business Campaign of the Year
2008
Hallmark of Innovation – Financial Innovation Awards
Winner – Retirement Portfolio
Financial Adviser Service Awards
4 Star Award
10
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COMMITTED TO BUILDING
CERTAINTY IN THE WORKPLACE
At MetLife we’re renowned for helping our customers
enjoy more certainty. And with our employee benefits,
employers can provide that peace of mind to their
employees and their families that if something should
happen, they will be taken care of. Employee benefits
also ensure that:
Employers can show they value their employees
Employee benefits is one of the fundamental ways
in which employers can demonstrate that they value
employees and recognise their duty of care.
Employers can attract good quality staff
Organisations that offer employee benefits can be
competitive in recruiting and hiring the best-qualified
individuals. Potential employees often ask about benefits
such as life insurance before they are hired, so that they
can compare offers from different employers.
*Source: 9th Annual Employee Benefits Trends Study, MetLife, 2011.
Employers can help raise employee retention
Employers in the UK place the highest priority on
employee retention*. Offering employee benefits
can help drive employee satisfaction.
Employers can offer a good remuneration scheme
Employees know that if they were to seek the same
coverage through an individual policy, they would most
likely have to pay much more, and so the value to them
is greater than the individual cost to the employer.
Employees feel valued and secure
By offering employee benefits, employers can promote
a good relationship between the organisation and its
staff, showing employees that their work and their
families are valued.
12
BUILDING EMPLOYEE BENEFITS
SO EMPLOYEES AND EMPLOYERS
ARE WELL AND TRULY PROTECTED
MetLife, Inc. is one of the world’s largest global life
insurers and has amongst its affiliates the largest
Employee Benefits provider in the US, covering nearly
40 million employees and their dependants. With a
stronghold of 90 million customers in more than 60
countries worldwide, your clients can rely on our financial
strength and global stability. MetLife Europe Limited,
which provides the Group Life and Group Personal
Accident cover, is an affiliate of MetLife, Inc.
We want to provide cost-effective and comprehensive
employee benefits – as well as delivering exceptional,
award-winning service. So we offer products that give
real security including:
Group Life Cover
Providing essential financial protection in the event of an
employee’s death. An employer can choose varying levels
of cover for different categories of employees, either a
multiple of salary or a fixed amount per employee.
Group Personal Accident
Providing valuable financial protection for employees
following accidental injury.
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Additional peace of mind
All our products are covered by the Financial Services Compensation Scheme
(FSCS). This means that if we cannot meet our obligations, you may be
entitled to compensation. This would depend on your eligibility, the type of
business and the circumstances of the claim.
If you’d like to find out more, you can contact the FSCS directly:
Financial Services Compensation Scheme
7th Floor
Lloyd Chambers
1 Portsoken Street
London E1 8BN
Tel: +44 (0) 20 7892 7300
www.fscs.org.uk
14
BUILDING A RELATIONSHIP
HOW WE WORK
We want to make working with us
as easy as possible.
We’re committed to working closely with you to
help establish exactly what you need in terms of
employee benefits solutions.
“Gives all I need as an IFA.”
“Excellent support from Account Manager
and Customer Service team.”
And thanks to our team of Regional Sales Consultants,
and our UK Operations Hub, we’re able to offer a more
personal service – so they can answer any questions,
provide quotes and find the right solution for you, just
when you need it.
In fact, advisers hold our service in such high regard that
we received the prestigious ‘Company of the Year’ title
in the Financial Adviser Service Awards 2010.
To find out more
For Independent Financial Advisers
and Employee Benefits Consultants:
Talk to your Employee Benefits Sales
Consultant, call us on 0845 603 8899
or visit www.metlife.co.uk
For customers:
Talk to your IFA or Employee Benefits Consultant
For Independent Financial Advisers and Employee Benefits Consultants:
Talk to your Employee Benefits Sales Consultant, call us on 0845 603 8899
or visit www.metlife.co.uk
For customers: Talk to your IFA or Employee Benefits Consultant
Products and services are offered by MetLife Europe Limited which is an affiliate of MetLife, Inc. and operates under the
“MetLife” brand. MetLife Europe Limited, trading as MetLife, is authorised by the Central Bank of Ireland and subject to
limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services
Authority are available from us on request. Registered address: 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland.
Registration number 415123. UK branch address: One Canada Square, Canary Wharf, London E14 5AA. Branch registration
number BR008866. www.metlife.co.uk © 2011 PNTS
JAN 12 1255 /1/ 0112EB