Michigan Spring Training

2016
Michigan Spring Training
Welcome to Munch University
If I asked you if you wanted to build sales,
you say? My guess is that you’d like to see a
Conveniently offered at our Brighton and
Grand Rapids training centers, we hope you’ll
review the spring schedule and choose the
offerings that best suit your business goals.
positive difference in all three.
All the best,
improve operational efficiency or increase
technical knowledge in 2016, what would
I’m pleased to share that Munch’s Supply can
help. Our Munch University classes have been
Scott Miller
created to be exactly WHAT you need WHEN
you need it.
Scott Miller
Vice President, Munch’s Supply
President, Michigan
Course Descriptions
Air Conditioner & Heat Pump
Troubleshooting with Mike Prokup
No Pressure Selling for CSR’s
with Chris Carlisle
6-hour class $99
8-hour class $295
Would you like to learn how to establish operating
performance that matches the efficiency, capacity and
reliability levels as specified by the air conditioning
manufacturer? Join us and learn the limits of the
refrigeration cycle, line-set applications, air volume,
compressor and refrigerant/oil/moisture limits along
with the service procedures required to achieve proper
operation for differing applications and installation
conditions. By understanding how systems are
engineered, you can correct improper operation and
improve equipment performance.
Want to make your business more profitable? This
customer service course will give you the skills you
need to make your business more profitable. You’ll
understand the “value selling” approach to business
as well as best practices for uncovering customer
needs, dealing with difficult customers and creating
a positive experience in every interaction. You’ll leave
with the essential knowledge of the features and
benefits upgraded comfort systems can provide and
a deep understanding of the vital role they play in the
sales process as well as the dealership as a whole. For
owners, managers or customer service representatives.
5 continuing education hours
S-Series Furnace Program*
with Mike Prokup
6.5-hour class FREE
The S-Series has arrived! Are you going to embrace the
first new furnace platform in nearly 25 years. This stateof-the-art equipment was designed BY dealers, FOR
dealers and will improve performance with easier-thanever installation and service. After a thorough introduction
to its features and controls, you’ll leave understanding air
volume, capacity and performance. Plus you’ll understand
the key details to sell, install and service it. This class is
perfect for sales, service, or installation personnel.
*Class available to American Standard and Trane Dealers only.
Comfortlink Zoning with Terry Haworth
2-hour class FREE
Questions on Comfortlink? This class is a must! You
will leave with an understanding on how to use the
IOM with step-by-step installation, setup, service and
troubleshooting details.
Light Commercial Troubleshooting &
Product Review with Bill Allen
6-hour class $75
This class will focus on diagnostics and
troubleshooting for UCP and ReliaTel controls,
highlighting test mode, temporary operation, and
default functions to help technicians properly
diagnose and repair units in as little time as possible.
Course Descriptions
olving Air Volume Problems
S
with Mike Prokup
Time to get comfortable: Tru/AccuComfort
Certification* with Eric Weiss
6-hour class $99
8-hour class $99
Does correcting indoor air volume issues present a
challenge to you? Charging with subcooling or superheat
cannot be accomplished if indoor air volume is not
properly adjusted. This class will teach you how to
measure indoor air volume using the external static
pressure measurement or heat rise method, identify
causes of improper air volume and correct and diagnose
and address causes of poor air volume delivery to
registers. Manual D method of duct design will be
introduced along with the proper use of a duct calculator.
Ready to expand your product offering? In this
interactive, hands-on training session, you’ll review
the new variable speed outdoor systems AND take
a certification exam. Prior to the test, you’ll review
the integrated variable speed control (IVCS) board,
sequence of operations, system protections, diagnostics
and troubleshooting. Note: Dealers must have at least
one tech attend training and pass the test to be certified
to purchase the outdoor variable speed systems.
5.5 continuing education hours
Tru/Accu-Comfort Sales
Class* with Tim Farmer
4-hour class FREE
ATTENDEES CAN
OFFER AN $800
REBATE ON SYSTEM
PURCHASES
THRU 6/30/16
Are you still selling two-stage heating and cooling? It’s
time to up your game. This class will teach you HOW to
sell Tru/Accu-Comfort. You’ll not only learn the benefits
of offering a modulating furnace with a variable speed
air conditioner but also HOW to blend it into the sales
process and seamlessly justify the cost. Prerequisite:
Complete the eLearning sales and technical class on
the Dealernet or ComfortSite website. Online completion
Gas Furnace Troubleshooting &
Product Review with Mike Prokup
6-hour class $119
Want to learn how to properly troubleshoot gas
furnaces? Upon completion, you should be able to
identify and correct causes of no heat related to all
stages of the ignition sequence timeline. In addition,
you’ll also learn service procedures for problems in
single-stage and two-stage models as well as standard
and variable speed gas furnaces. This class will NOT
cover communicating gas furnaces.
5 continuing education hours
certificate must be provided to register.
Heat Pumps & Dual Fuel
with Terry Haworth
Nexia & Connected Controls
with Terry Haworth
2-hour class FREE
2-hour class FREE
Ready to master heat pumps? Attend and leave
knowing how to calculate the economic and
mechanical balance points, set up airflow at the indoor
unit along with wiring, charging and troubleshooting.
Nexia represents a great opportunity for add-on sales.
This class will focus on detailed installation, set-up,
service and troubleshooting for Nexia and Connected
Controls, 824, 850, 950.
Class Locations
BRIGHTON
7867 Lochlin Dr.
Brighton, MI 48116
P (248) 446-4182
F (248) 446-5292
*Class available to American Standard and Trane Dealers only.
GRAND RAPIDS
5805 Weller Ct. Ste C
Wyoming, MI 49509
P (616) 559-0076
F (616) 534-2358
Meet the Instructors
Munch’s Supply
Bill Allen is a commercial specialist
with Munch’s Supply. He joined
the company in 1993 and is eager
to share his 20+ years of industry
knowledge in our light-commercial
and troubleshooting class.
Terry Haworth
Bill Allen
Chris Carlisle
Tim Farmer
No Pressure Selling
As a sales and marketing manager,
Chris Carlile has been instrumental in
helping double a business TWICE in
10 years—growing it from 18 million to
over $77 million. As a territory sales
manager, he earned the National
Top 10 Award for outstanding
performance and was twice
appointed to the board of directors
for one of the largest Home Builders
Association in the United States. He
has also been featured as an HVAC
expert on the largest reaching radio
station in Dallas.
Ingersoll Rand
Tim Farmer is the Trane Regional
Manager for the North and South
regions. In this busy role, he works
to build brand awareness, provide
strategic consulting and grow market
share for both distributors and dealers.
With more than 25 years of HVAC
know-how, his unique perspective and
engaging presentation style will leave
you ready to expand your sales after
this impressive offering.
Munch’s Supply
Terry Haworth started working in
his family’s HVAC business when he
was old enough to carry his dad’s
tool box. When it closed in the early
1990s, he worked for area dealers as
both an installer and service tech.
He spent the last 11 years as a lead
service tech and service manager
for a TCS dealer. He joined Munch’s
Supply as an FSR last year.
Prokup Media
Mike Prokup is the president
of Prokup Media Inc. Prokup
Media publishes books as well as
educational and diagnostic software
for use in the HVACR industry.
Michael has 20 years of experience
in HVAC training development,
field service and speaking. He
is an approved training ally and
publishing partner with both Trane
and American Standard.
Mike Prokup
Ingersoll Rand
Eric Weiss is the product
specialist for the variable speed
outdoor product line. He has been
with Ingersoll Rand since 2005.
Eric Weiss
Have you received a copy of
our 2016 catalog? Contact
your Territory Manager
or complete the form at:
munchsupply.com
munchsupply.com
BRIGHTON
7867 Lochlin Dr.
Brighton, MI 48116
P (248) 446-4182
F (248) 446-5292
855-686-2464
GRAND RAPIDS
5805 Weller Ct. Ste C
Wyoming, MI 49509
P (616) 559-0076
F (616) 534-2358
MADISON HEIGHTS
30000 Stephenson Hwy Unit C
Madison Heights, MI 48071
P (248) 826-6882
F (248) 544-3695
TH
sary
A n niver 16
6-20
195
© Munch’s Supply 2016. All rights reserved. 03126_1215
Register Today
Company Name Phone Contact Name Email Address City State Zip Payment Method:
oM
unch’s Charge Account
P.O. # oC
heck Enclosed
Check # o Credit Card - Please call
815-215-5031 to pay by credit card.
Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.
Cancellation Policy: In an effort to keep class costs at a minimum as well as providing an accurate amount of class materials and refreshments, we ask that all
cancellations take place at least one week prior to the date of the class. Failure to cancel prior to one week before the class will result in your company being
charged for the full amount of the class.
Course Selection
Please note, dates are subject to change.
Light Commercial Troubleshooting & Product Review - $75 per person
o Thursday, March 3 - 8:00 a.m. - 2:00 p.m. - Brighton
Attendee Attendee Attendee Attendee Comfortlink Zoning - FREE
o Tuesday, March 8 - 4:00 p.m. - 6:00 p.m. - Grand Rapids
Attendee Attendee Attendee Attendee o Wednesday, March 9 - 4:00 p.m. - 6:00 p.m. - Brighton
Attendee Attendee Attendee Attendee Heat Pumps & Dual Fuel - FREE
o Tuesday, March 15 - 4:00 p.m. - 6:00 p.m. - Grand Rapids
Attendee Attendee Attendee Attendee o Wednesday, March 16 - 4:00 p.m. - 6:00 p.m. - Brighton
Attendee Attendee Attendee Attendee No Pressure Selling for CSR’s - $295 per person
o Thursday, March 24 - 8:00 a.m. - 4:00 p.m. - Brighton
Attendee Attendee Attendee Attendee Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.
*Class available to American Standard and Trane Dealers only.
See back for more classes.
Course Selection
Nexia and Connected Controls - FREE
o Tuesday, March 29 - 4:00 p.m. - 6:00 p.m. - Grand Rapids
Attendee Attendee Attendee Attendee o Wednesday, March 30 - 4:00 p.m. - 6:00 p.m. - Brighton
Attendee Attendee Attendee Attendee Tru/Accu-Comfort Sales Class* - FREE
o Wednesday, April 6 - 8:00 a.m. - noon - Grand Rapids
Attendee Attendee Attendee Attendee o Thursday, April 7 - 8:00 a.m. - noon - Brighton
Attendee Attendee Attendee Attendee Air Conditioner and Heat Pump Troubleshooting - $99 per person
o Tuesday, April 12 - 9:00 a.m. - 3:30 p.m. - Brighton
Attendee Attendee Attendee Attendee o Tuesday, April 19 - 9:00 a.m. - 3:30 p.m. - Grand Rapids
Attendee Attendee Attendee Attendee Solving Air Volume Problems - $99 per person
o Wednesday, April 13 - 9:00 a.m. - 3:30 p.m. - Brighton
Attendee Attendee Attendee Attendee S-Series Furnace Program* - FREE
o Thursday, April 14 - 9:00 a.m. - 3:30 p.m. - Brighton
Attendee Attendee Attendee Attendee o Thursday, April 21 - 9:00 a.m. - 3:30 p.m. - Grand Rapids
Attendee Attendee Attendee Attendee Gas Furnace Troubleshooting and Product Review - $119 per person
o Wednesday, April 20 - 9:00 a.m. - 3:00 p.m. - Grand Rapids
Attendee Attendee Attendee Attendee Time to get comfortable: Tru/AccuComfort Certification* - $99 per person
o Wednesday, April 27 - 8:00 a.m. - 4:30 p.m. - Grand Rapids
Attendee Attendee Attendee Attendee o Thursday, April 28 - 8:00 a.m. - 4:30 p.m. - Brighton
Attendee Attendee Attendee Attendee Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.
*Class available to American Standard and Trane Dealers only.
EPA and NATE Testing Selection
According to a survey by Decision Analyst Inc., 90 percent of consumers prefer a certified HVACR technician to service
their heating and cooling systems. It is no surprise that consumers want a job done right the first time. Call-backs are not
only expensive to you and inconvenient to your customers, they can undermine the relationships with your customers you
have worked so hard to establish. Do not let an inexperienced, non-certified technician put your business at risk.
Testing can be arranged for training centers at any of our seven convenient locations.
EPA Testing
NATE Testing
Test Date: 03/22/2016 Fee: $75
Test Date: 04/25/2016 Fee: See below
The EPA passed regulations concerning the proper
handling of refrigerants (Clean Air Act, Section 608).
In an effort to guarantee that service persons have read
and understand these regulations, the EPA requires
that all service persons pass an exam and become
certified in proper refrigerant handling techniques.
Munch’s Supply offers four exam and pricing options
for NATE testing. See testing registration page for
complete details.
PRICE
TEST
TOTAL
PER ATTENDEE
EPA Testing
$75
03/22/2016 2:00 p.m. - 4:00 p.m.
Name Testing Location Company Name Purchase self-study guide at your local Munch’s Supply branch to prepare prior to the exam. Questions? Please call Cara at 815-723-1111.
NATE Testing: Complete Package Includes Core Exam + One Special Exam and Study Guides
$379
04/25/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified.
Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service
o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation
o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation
BEST
VALUE!
NATE Testing: Specialty Exam Only Ideal for contractors who have passed a core exam within the grace period. $160
04/25/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified.
Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service
o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation
o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation
NATE Testing: Core Exam Only Ideal for contractors who have passed a specialty exam within the grace period. $160
04/25/2016 1:00 p.m. - 5:00 p.m.
NATE Testing: Self Study Guides Ideal for reference, choose as many as you need.
$49 ea
o Core Essentials o Air Distribution o Air Conditioning o Heat Pump (Includes A/C) o Gas Heating o Oil Heating
Name Email (required)
Company Name NATE ID (if applicable) Testing Location IMPORTANT: To receive your NATE study guide, payment must be made at the time of pick up. If you have an
open charge account with Munch’s Supply, the NATE study guide will be billed to your account under existing
terms. The cut-off date for registration is 04/04/2016.
PLEASE NOTE: Cell phones, Blackberries, scientific calculators, etc. WILL NOT be allowed in the testing room. If they are brought in, they will be collected by
the testing proctor, and returned to you after the testing is complete. ALL TESTING MATERIALS WILL BE PROVIDED BY MUNCH’S SUPPLY.