05 Frankfurt turns into strategic hub for A380

2/2010
FCC assists thousands every day 06
05Frankfurt
SIA sets new onboard standards
turns into
strategic hub for A380
12
CargoCity in pole position
16
2
Check-in
CargoCity – where the beat goes on
Frankfurt Airport is the leading air cargo hub in Europe. To maintain this position, a major
expansion of CargoCity South is underway. Our success story as a global cargo hub continues.
Dear Reader,
CargoCity stands for high performance and excellent quality – an outstanding brand in
itself! Today, Frankfurt Airport (FRA) ranks among the top ten cargo airports in the world.
The Who’s Who of the global logistics industry is located right here to take advantage of the
opportunities offered by a world-class one-stop cargo hub.
One of the secrets of our success is the combination of freighter and belly-load cargo traffic
at FRA, serving the entire globe. Airlines operate more than 80 freight-only flights per week.
In addition, we feature some 4,000 passenger flights per week, most of which can carry
freight, too. Frankfurt’s airlines fly to about 300 destinations. This guarantees short connections to all parts of the world. Goods fly the globe with a stopover here.
Herbert Mai
Fraport Executive Board Member
responsible for Retail and Real Estate
Our strategic location in the heart of Europe is another key advantage of FRA as a freight
hub. We offer the best air, rail and road connections. Furthermore, our customers can
benefit from the economic power of our catchment area: with 38 million consumers within
a 200-kilometer radius of FRA. This encourages us to continue on the growth path.
Our next step is creating a new development area at CargoCity South, which will add
about 20 percent more space for warehouses and offices at FRA. The expansion comes
just in time as the world economy rebounds. Demand for cargo capacity is growing once
again. From January to May 2010, airfreight at FRA jumped by 32.7 percent. In May 2010
– the busiest airfreight month so far in Frankfurt Airport’s history – airfreight tonnage
surged by 39.7 percent year-on-year, exceeding 204,000 metric tons.
The timing is also great for Frankfurt Airport itself. The expansion area at CargoCity South
is being developed in tandem with the construction of FRA’s new Runway Northwest. The
inauguration of the new runway is planned for the start of the Winter Timetable 2011/2012.
In 2012, our first customers will be able to move into the new freight buildings. Thus, we
are simultaneously gaining more slots and more cargo capacity.
We are certain that this is a classical win-win situation for our customers and for us –
as we lay the path for growing our business.
Sincerely,
Herbert Mai
03 Fraport World
8 Ground control
More gates at Pier B meet new EU regulations
Frankfurt Airport is home base for Lufthansa‘s A380
Fraport‘s Communication Center is more than just a call center
Two new ground-control towers start operations
09 Airline World
Turkish Airlines 50 years at Frankfurt Airport
Singapore Airlines brings leading service level to Frankfurt
Asiana Cargo offers service without compromise
12 Singapore Airlines
15 Future World
First parts of the taxiway bridge over A3 autobahn installed
CargoCity expansion lays path for further growth
18 People World
16 CargoCity
Korean Air welcomes new manager and celebrates cargo anniversary
Volker Greiner takes over from Henry Hasselbarth at Emirates
Thai Airways celebrates its 50th birthday at Frankfurt Airport
Fraport World
3
Help for passengers and airlines
Volcanic ash over Europe halted flights.
Frankfurt Airport did everything possible
to help grounded passengers. Fraport
implemented a comprehensive special
assistance program to cater to the needs
of approximately 700 passengers stranded
in the transit area.
The range of food and drinks offered
included vegetarian as well as Asian and
African meals. Fraport provided towels
and underwear. The airport even hired
street artists to entertain children. Thanks
to a non-bureaucratic agreement reached
with the authorities, passengers were allowed to leave the transit area to get some
fresh air. Also, transit passengers could
make use of FRA’s gym.
As a thank you to the airlines for their
cooperation, Fraport waived charges for
the aircraft parked at Frankfurt Airport.
Parking fees during the flight ban period
amounted to half a million euros.
Original Sojus capsule arriving at Frankfurt Airport.
From space to
Frankfurt Airport
The original Sojus TM19 capsule arrived
at Frankfurt Airport as a special shipment
on board of an AirBridge Cargo aircraft.
The Russian spaceship was bound for the
Technical Museum in Speyer, where German astronaut Ulf Merbold welcomed the
capsule which brought him back to earth
after his visit at space station MIR.
Fraport remains
Eintracht sponsor
During the flight ban period caused by the volcanic ash Fraport implemented a comprehensive assistance
program to cater to the needs of approximately 700 passengers stranded in the transit area.
FRA climbs up Skytrax ranking
Steady rise: Skytrax passenger surveys
on service quality show a continuous
improvement for Frankfurt Airport (FRA).
FRA climbed the charts from position 94 in
2007 to 44 in 2008 and 21 in 2009 in the
ranking of international airports worldwide. This year, FRA ranks number 16 in the
world. Fraport’s executive board chairman
Dr. Stefan Schulte said: “We are close to
having an excellent ranking and the trend
makes me rather optimistic.” Skytrax’
annual airport rating focuses on customer
satisfaction. Participants are asked to rate
many criteria including passing through
security control, waiting times at the baggage claim belts, amenities and services
offered in the terminals and information
boards for connecting flights.
Fraport takes over St. Petersburg airport
Fraport and its partners in the Northern
Capital Gateway consortium will operate
and expand St. Petersburg’s Pulkovo Airport
(LED), the fourth largest in Russia. The 30year concession covers operating and further
developing LED. Activities will initially focus
on the construction of a new terminal and
the expansion of apron areas. Investment
will total almost €1 billion. Fraport holds a
35.5 percent stake in the consortium.
LED welcomed 6.8 million passengers
in 2009. The airport is located about 20
kilometers from downtown St. Petersburg
and features two runways as well as one
domestic and one international passenger
terminal. With a population of about 5
million and some 3.5 million tourists last
year, St. Petersburg is well on its way to
becoming one of Europe’s most popular
tourist destinations.
Fraport will continue to support Eintracht
Frankfurt as their main sponsor. In line
with the slogan “Fraport – active for the
region,” Fraport has been supporting the
local soccer heroes for 10 years. Heribert
Bruchhagen, chairman of Eintracht
Frankfurt, is grateful for this loyalty and
says: “None of the positive developments would have been possible without
Fraport’s support.”
Traffic figures at FRA
Air traffic figures at Frankfurt Airport for
the first three month of 2010 comparing
to the same period of 2009.
Passengers 11,345,000
+3.9%
Air Freight 524,000 metric tons +33.5%
Air Mail
19,300 metric tons -1.9%
Movements
108,700
Load Factor
71.1%
0.0%
+2.7 points
4
Fraport World
More gates at Pier B meet EU regulations
open again and allow two-level boarding. Level 2 is for enplaning passengers
only, level 3 for deplaning.
The two-level boarding meets the
requirements of EU security regulation
2320 which calls for a separation of
boarding and deboarding passengers.
The EU regulations were put into
practice in the night of April 27 to 28.
More gates in Pier B meet the EU requirement to
separate boarding and deboarding passengers.
Since April, more gates in Pier B have
been gradually put back into operation.
Positions B43, B44, B45 and B46 are now
As a next step, positions B42, B47 and
B48 will be redesigned. The gates were
kept open as a fall back option in case
processes would not run smoothly, but
are closed now. All construction work in
Pier B is scheduled to be completed
by July 2011.
Fraport cuts
leasing costs
Frankfurt Ground Services (BVD) bids farewell to its Opel Corsa fleet. The vehicles
are going to be replaced by Mercedes
B-class models, which will be leased for
BVD staff in the near future.
The decision to replace the company cars
was made by the BVD management team
in order to cut costs. The monthly leasing
rates of the new cars are 26 percent lower
than expenses for the current fleet.
Air Berlin renews contract
with Fraport Ground Services
New company cars save 26 percent leasing costs.
Germany´s second largest carrier Air
Berlin has signed a new contract with
Fraport Ground Services (BVD). The successful partnership will be extended for
the next years. BVD provides passenger
services as well as ramp services for Air
Berlin jets.
Air Berlin and Fraport Ground Services sign new
contract: From right Michael Müller (BVD), Norbert
Bentele (Air Berlin) and Hiltrud Winkel (BVD)
Air Berlin serves 56 destinations from
Frankfurt. The carrier uses Boeing 737s
and Airbus 319s, 320s and 321s on
short-haul flights. Latest destinations are
Hamburg and Sylt, a German island in
the North Sea.
BVD opens center in CargoCity South
Fraport Ground Services (BVD) has
moved its operational cargo headquarters to the newly constructed building
The new BVD operational cargo headquarters
540 in CargoCity South. The relocation
became necessary as a result of the
construction of the new runway and
planned Terminal 3. Furthermore, cargo
volumes continue to increase and BVD
sees a general shift of cargo handling to
the southern part of the airport.
The official opening was celebrated in
March. Marcus Steinmetz, an executive with BVD, pointed out: “We want
to centralize all ground handling
processes here. Further developments
will depend on traffic forecasts and our
market share.”
Up-to-date schedules
via mobile phones
New service at Frankfurt Airport: Browsers
of mobile phones from now on instantly
lead to flight schedule information without
the need to install special applications.
Users get access to the German version
at frankfurt-airport.mobi and the English
variant at frankfurt-airport.com.
Even frankfurt-airport.de automatically
leads to the mobile information service,
if a mobile phone is
used. The new mobile
service works with
simple internet
capable mobile
phones and smartphones. Key words
for the research
can be destination or flight
number.
Fraport World
FRA is the home base for Lufthansa’s
new flagship Airbus A380
In May, the first Lufthansa Airbus A380 has
been welcomed at its new Frankfurt Airport home base. At the A380 hangar more
than 2,000 guests celebrated the delivery
of Lufthansa’s new flagship. The event was
an important milestone for both Lufthansa
and Frankfurt Airport. Frankfurt’s lord
mayor Petra Roth christened the first
Lufthansa A380 “Frankfurt am Main.”
D-AIMA’s first scheduled flight took place
on a very special occasion: On June 6,
the new aircraft flew to Johannesburg, on
board the German national soccer team
heading for the World Cup in South Africa.
Since June 11, Lufthansa’s A380 has been
operated scheduled services between
Frankfurt and Tokyo. Lufthansa ordered
15 A380s. The carrier will take delivery of
four A380s before the end of this year. The
aircraft will be operated on routes from
Frankfurt to Beijing and Johannesburg.
Lufthansa’s A380s offer 526 seats in a
state-of-the-art cabin. The all-new First Class
with eight generous seats is located on the
upper deck. With 98 seats, Lufthansa’s A380
Business Class is the largest in the skies.
There are also 420 seats in Economy Class.
Frankfurt Airport is well prepared to handle
the new Airbus. “We have invested several
hundred million euros to accommodate
the A380,” states Dr. Stefan Schulte,
Fraport’s executive board chairman.
Frankfurt Airport offers ten positions for the
A380 at both terminals. By processing first
class, business and economy passengers
on separate levels, it is possible to board
them independently. Also, the new A380
maintenance base has been ready in time
for first delivery to Lufthansa.
5
6
Fraport World
Fraport Communication Center
is more than just a call center
The gateway to Frankfurt Airport assists thousands every day
The Fraport Communication Center (FCC) is the internal call center of Frankfurt Airport. But it is quite more than a normal call
center. The FCC can be used by many individuals: passengers, airlines, airport staff, residents of nearby towns, and visitors. All
questions are allowed. The FCC offers more than 20 different services and helps to quickly find one’s way through the airport or
to solve problems of all kinds that may occur.
The closure of much of Europe’s airspace including the shutdown of operations in Frankfurt as a result of the volcanic ash
cloud in April caused an extremely busy period for the Fraport
Communication Center. With the closure on April 16, the FCC
handled up to 10,000 calls every day.
On normal days the FCC receives only one third of that level,
i.e., between 2,500 to 3,500 calls. But even that means more
than one million calls per year and in the best case just as many
satisfied customers.
Who’s calling? People who get lost at the airport. Airlines who
want to check flight details. Residents complaining about aircraft
noise. Airport employees requesting internal operator information. Whatever the reasons, the agents at the FCC offer immediate answers and help. And they do so in 18 different languages.
“40 percent of our customers are English speaking, so our agents
need to switch not only from topic to topic but also between
languages very fast,” states Steffen Seipp, manager of the FCC.
The FCC agents are based directly at the airport
The Fraport Communication Center is situated in building 101
on the airport premises. From there the FCC offers many more
services than an ordinary call center. It helps to process information as fast as possible and to pass on requests and demands to
the various operational departments.
“More than 80 percent of all customers get through to an agent
within the first 20 seconds,” says Seipp, explaining call center
operating figures.
To meet the needs of all customers the FCC offers about 20 different services. Besides giving company and airport information the
agents trace lost items, handle passenger complaints and answer
questions regarding the airport extension. Additionally, the FCC
responds to customer enquiries received by e-mail or fax.
Due to the variety and number of questions, the FCC agents
sometimes meet with requests that are quite funny. One
passenger said that his luggage did not have the required 20
kilogram and asked what he was supposed to pack to add to
the weight. Another caller asked when a Condor flight was
scheduled to arrive, but all he knew was that the captain’s
name was Schmidt.
And then there was a man looking for his girlfriend who made it
quite difficult to locate her. “Her name is Ingrid, she is short, has
black hair and wears jeans,” was the only description the FCC
received. Another time, a mother called the FCC in a panic. She
and her two Children got totally lost in one of the terminals.
At the same time the person was on another line who was meant
to pick up the lost mother. The FCC agent coordinated the
customers to find each other.
The FCC handles calls and the service behind
Steffen Seipp is head of the FCC
In March 2008, Steffen Seipp
was appointed as manager
of Fraport’s Communication
Center. 30-year old Seipp
started his career with Fraport
in 2002. Amongst other positions he worked in marketing,
communications and project
management. Before he
joined Fraport, he received
his Bachelor’s Degree in
Business Administration from
Mannheim University.
Customer service does not end with simply putting the caller
through to the relevant department. On the contrary. If possible,
the agents try to handle everything immediately. They have
access to all kinds of data: for example, whether lost items have
already been taken to the Lost & Found office.
“Incoming calls are sorted out with the help of special software
programs and databases. General questions are answered
directly and immediately. Special questions are assigned and
put through to the appropriate departments,” explains Steffen
Seipp. “This helps the departments in their daily work and adds
to an efficient and customer friendly service.”
A simple question or a full service package?
Sometimes the agent has to provide answers for a whole range
of questions. For example, someone calls and says that he wants
Fraport World
7
Bright and friendly atmosphere at the Fraport Communication Center: About 50 agents work at six modern service islands with five work stations each. On normal days
the FCC agents handle between 2,500 and 3,500 calls. A service level of at least 80 percent is the common goal.
to pick up a person at the airport who will be on a plane from
Mallorca, but he does not know the flight number. And where
can one park the car? Is there a chance to buy flowers? Will the
shop accept credit cards or is there a cash point somewhere
near? And in case one needs to spend time waiting, is there a
Starbucks Café close by?
The agent will safely navigate the caller through the airport with
all due charm and professionalism that is typical for the FCC. All
in all, the service aims at making processes easier and faster not
only for the passengers but also for the various departments.
“Our agents are specially trained to render the best service,“
explains Steffen Seipp.
Service for Fraport staff, airlines and travel agencies
Airlines and Fraport staff also appreciate the services offered
by the FCC. At the airport, they can call an internal number
(118) to get put through to important contact persons or to get
information on current flight data. For the agents this is no big
deal as they have easy access to the flight information data.
Another special number is for travel agencies who call from
outside the airport. The service is called the “FRA Professional
World” and offers support exclusively related to the work of
those agencies.
Calls that reach the central number for Maintenance & Repairs
(119) follow the same pattern. Whether someone reports a
broken light bulb, a clogged toilet or a non-functional passenger
bridge – the agent notes the necessary information in a special
database and forwards it to the Integrated Technical Operation Control. From there the repair workers are sent to handle
the situation. “We received more than 100,000 maintenance
requests during the last couple of months alone,” says Seipp.
The FCC is the central point for all queries
The FCC is the central point for all queries. The lines are open
24 hours daily and the friendly agents are pleased to lend their
helping ‘ears’. “We may not be visible to you but we are the
reassuring voice at the end of the phone,” states Seipp. “What
characterizes the FCC best is that we are all people who work
with people for people. Customer service is our passion.”
Get in contact with the FCC
Airport Information:
Company Information:
Tel. 0180/5 372 46 36
(01805-FRAINFO) (external)
Tel. 118 (internal)
info@fraport.de
Tel. 069/690-0
info@fraport.de
Info Phone: Tel. 0800/234 56 79
ausbauinfo@fraport.de
Travel Agencies (FRA Professional Tel. 0180/5 372 96 75 3
World Members):
(01805-FRAWORLD)
fraworld@fraport.de
Park & Fly: Tel. 069/690 794 55
parkandfly@fraport.de
Lost & Found:
Tel. 069/690 663 59
fundbuero@fraport.de
Dangerous Goods Collection:
Tel. 069/690 793 00
Maintenance & Repairs:
Tel. 119 (internal)
069/690 739 32
zas@fraport.de
Central Fax Number Fraport
069/690 700 81
8
Kategorie
Fraport
World
New ground-control towers at
Frankfurt Airport inaugurated
Decentralization is a requirement for the new Runway Northwest
On April 15, Frankfurt Airport‘s new ground-control towers were inaugurated. With this efficient infrastructure FRA meets the demands of
increased air traffic and can now commission Runway Northwest that will become operational for the Winter Timetable 2011/2012.
“Trust is good, control is better,” commented Fraport executive board chairman Dr. Stefan Schulte at the inauguration
ceremony of the two new apron-control towers last April. The
towers pave the way for the future Runway Northwest that
will go into operation in the winter of 2011/2012. “The airport
is growing. Therefore we require the necessary infrastructure
designed to meet the challenges of the future,” Schulte said
explaining the €16 million investment.
A challenge for project teams and architects
In 2002, the ideal locations for the ground-control towers were
determined. The monitoring structures are located on the rooftop of Pier A and the CD connector building between Terminals
1 and 2. The new towers replace the former central apron
control, which was based on the center axis of Terminal 1. Romy
Wilczek, manager of the central apron control and traffic control
center, explained the biggest challenge behind the project:
“The premise was that both towers must start operation at the
same time. However, the towers were designed by two different
project teams and architects.”
Conceptual planning showed how complex the technical details
of the new towers would be. Issues like air conditioning and
workplace ergonomics were to be considered. Thus, the current
workstations of the ground controllers had to be replaced by innovative versions. With the new technical equipment the ground
control staff have all necessary modern means at their disposal
to fully exploit the whole potential of the airport infrastructure.
Safe taxiing traffic around the clock
Fraport’s 80 ground controllers work in three shifts to make
sure that all traffic taxies safely, smoothly and expediously. They
supervise all aprons north of the parallel runway system as well as
the cargo aprons in the south and the General Aviation Terminal.
The ground controllers have visual apron contact and are also supported by ground radar and cameras. The task of Fraport’s ground
controllers is to coordinate taxiing or towed aircraft on their way
from the parking positions to the runways and vice versa.
The apron controllers also coordinate Follow-Me vehicles and Winter Services for clearing snow and ice from the runways. Furthermore, they announce current operational restrictions and safety
controls in the airside operational area. And last but not least,
friction tests are conducted on the runways. With all the innovative
high tech equipment and state-of-the-art technology the new
ground-control towers are among the most modern in Europe.
Airline World
Two new SkyTeam
members on
final approach
SkyTeam global airline alliance is looking
forward to welcoming two new members
in June. Ten years after its founding,
Vietnam Airlines and Tarom Romanian Air
Transport join the group. Vietnam Airlines
operates a fleet of 70 aircraft and serves
some 50 destinations worldwide. The
Frankfurt services to Ho Chi Minh City and
Hanoi are the only nonstop link between
Germany and Vietnam.
9
Ariana Afghan Airlines flies
nonstop to Kabul again
Afghan flag carrier Ariana Afghan
Airlines (FG) flies again nonstop
between Frankfurt and Kabul, the
capital of Afghanistan. The previous
stop in Istanbul was abandoned saving
passengers about six hours of travel
time. The flight departs from Frankfurt
at 8 p.m. and arrives at Kabul at 6 a.m.
on the next day. FG uses a wet-leased
Boeing 757-200 with a two-class
configuration on the route. The aircraft
offers 164 seats in Economy Class and
16 in Business Class. Currently three
weekly services depart on Mondays,
Wednesdays and Fridays. Check-in is
performed by Fraport at Terminal 2.
Tarom has 26 aircraft flying to 23 countries
in Europe, North Africa and the Middle
East. Including Vietnam Airlines and
Tarom, SkyTeam will have 13 member
carriers. The success story began in June
2000 at a founding ceremony in New
York staged by Delta Air Lines, Air France,
Aeromexico and Korean Air. Later Aeroflot,
Air Europa, Alitalia, China Southern, CSA
Czech Airlines, Kenya Airways and KLM
joined the club. Together the group operates a network that includes 898 destinations in 169 countries.
Although SkyTeam has no German
member it shows a strong presence at
Frankfurt Airport. SkyTeam’s managing
director Marie-Joseph Malé said that “at
the moment we are looking at co-locating
at Frankfurt Airport, which is served by
nine of our current and future members.”
The next potential member is on approach. China Eastern Airlines announced
its intention to join SkyTeam by mid-2011.
The Shanghai headquartered carrier operates daily service between Frankfurt and
its home base.
Air Astana increases Frankfurt frequencies
Kazakhstan’s flag carrier Air Astana (KC)
continues its expansion course on the
Frankfurt route. Since June, the young
airline has been operating daily nonstop
flights between Frankfurt Airport and
Astana. KC uses Boeing 757-200s in a twoclass configuration seating 150 passengers
in Economy Class and 20 in Business Class.
Air Astana was founded in 2001 and operated its maiden flight one year later on
the domestic route between Almaty and
Astana. KC is a joint-venture of the Kazakh
government and British Aerospace. Peter
Foster, an experienced airline executive
who managed carriers like Cathay Pacific
and Royal Brunei, is serving as CEO.
Vietnam Airlines joins SkyTeam global alliance which
celebrates its tenth anniversary.
Air Astana operates a fleet of 22 aircraft
serving a network of 23 international
and 21 domestic destinations. Lufthansa
Technik is in charge of aircraft maintenance. The carrier is ranked by Skytrax as
one of the best airlines in Eastern Europe.
Air Astana was founded in 2001 as a joint-venture of
Kazakhstan‘s government and British Aerospace.
Since 1997, the fast-growing modern city
Astana has been the capital of Kazakhstan, the world’s ninth-largest country.
Former capital Almaty in the southeast
of Kazakhstan is still the cultural and
economic center of the country and a
hub for Air Astana.
10
Airline World
Air Transat adds
services to Toronto
In the summer Air Transat (TS) offers a
fourth weekly service from Frankfurt to
Toronto. From July 1 to September 2, the
additional flight will depart every Friday.
The private Canadian carrier deploys
Airbus A310-300s on the nonstop route,
offering 249 seats in Economy Class and
20 in Air Transat’s Club Class.
Air Transat is Canada’s leading leisure
carrier and a subsidiary of Transat A.T
tourism group. The fleet of 18 Airbus
A310s and A330s serves destinations in
28 countries. In addition to Toronto, TS
serves Calgary, Edmonton and Vancouver
from Frankfurt.
Qatar Airways celebrated the arrival of its first
Boeing 777F with customers and business partners.
Frankfurt Airport welcomes
Qatar Airways’ first B777 freighter
Customers and business partners
celebrated the arrival of Qatar Airways’
(QR) first Boeing 777F. The freighter
is the latest addition to the fleet,
now numbering 83 aircraft, and adds
significant capacity to the airline’s
freighter network. The new aircraft has
a payload of 102 metric tons, more
than double the capacity of the airline’s
Airbus A300-600 freighters. QR has
ordered three more B777Fs which will
be delivered within a year. The cargo
facilities at New Doha International
Airport will further underline the airline’s strategy to play a key role in the
cargo business in the region. The new
airport is scheduled to be operational
by the end of 2011.
Somon Air now twice weekly to Dushanbe
offers the only nonstop service from
Frankfurt to the capital of the central
Asian country. Flights depart from
Terminal 2 on Wednesdays at 7:20 p.m.,
on Saturdays at 3:30 p.m.
Air France
redesigns cabins
Air France has redesigned its cabins on
medium-haul flights within Europe.
The French carrier now offers a Voyager
Cabin and a Premium Cabin onboard its
fleet with more than 75 seats, including
all flights between Frankfurt and Paris.
Customers in Voyager Class now have
“time to think” about their booking.
They can book with a price guarantee
and think about it for a couple days.
This new service costs an extra fee of
10 euros, which only applies, when
the ticket finally will not be bought.
Premium cabin passengers have two
options. Premium Economy offers more
legroom in a six-abreast arrangement,
in Premium Business the middle seat
remains free. Both come with additional
services like nice catering and free seat
reservation.
Somon Air was founded only two
years ago. In addition to Frankfurt, the
carrier connects Dushanbe with Dubai,
Istanbul, Moscow, St. Petersburg, and
other cities in the region. IDME Limited
Frankfurt is the airlines’ GSA in Germany.
Somon Air connects Frankfurt and Tajikistan‘s capital
Dushanbe operating Boeing 737-800s.
Private Tajikistan carrier Somon Air has
doubled its flight frequencies between
Frankfurt and Dushanbe. Somon Air
Currently, the company employs about
140 people. Somon Air operates two
Boeing 737-800s offering 156 seats in
Economy Class and 16 seats in Business
Class. The young airline is a member of
IATA.
The new Air France cabin onboard of an A320.
Airline World
11
Turkish Airlines 50 years at Frankfurt Airport
Turkish Airlines (TK) celebrates its 50th
anniversary at Frankfurt Airport. The Turkish flag carrier inaugurated its flights to
Frankfurt back in 1960. Today the airline
is a frequent visitor at Frankfurt Airport.
TK offers up to four daily round-trips to
its home base Istanbul Ataturk and a daily
service to Turkey’s capital Ankara. Services
to Adana, Izmir and Kayseri are added in
the peak season.
TK was founded in 1933. Currently the
Turkish government holds a 49-percent
minority stake in the airline. 51 percent are
floated on the stock market.
In 2005, Turkish Airlines took a major step
forward when a new management team
took over. It extended the TK fleet by 59
aircraft and decided to open 23 new international routes. This move made Turkish
Turkish Airlines sponsors the football team FC Barcelona to advertise its brand internationally.
Lufthansa adds
Naples and Erbil
Lufthansa uses small Airbus 319s on its new routes to
Airlines one of the fastest growing airlines
in the world. Within only five years,
passenger numbers doubled, passing the
25 million mark last year. TK joined Star
Alliance in 2006.
Today the carrier operates a network
of 159 destinations in 76 countries. In
particular, TK’s long-haul services to Asia,
the Middle East and Africa sell quite successfully in Germany, using its home base
Istanbul as a hub. TK flies to destinations
such as Singapore, Bangkok, Nairobi and
Cape Town. Special services are offered
to transfer passengers with long connecting times. Travelers can make a free
Istanbul sightseeing tours. After arrival at
Istanbul Ataturk Airport, the passengers
are picked up by a private guide and can
spend few hours filled with historic sights
of the city.
Turkish Airlines found famous partners
to advertise its brand internationally. The
carrier sponsors leading football teams like
Manchester United and FC Barcelona and
presents the stars as testimonials.
AA celebrates 25 years of Frankfurt service
25 years of reliable service: The first
American Airlines (AA) jets took off from
Frankfurt Airport on April 12, 1985. The
two silver aircraft headed nonstop to
AA’s home base Dallas/Fort Worth and
to Chicago. After 25 years of operation, American’s daily schedule is still
unchanged. Every morning a Boeing
777 in a three class configuration (F,
C, Y) departs for Dallas/Fort Worth. In
the afternoon, a two-class Boeing 767
(C, Y) flies to the second big AA hub in
Chicago.
“We are very pleased to celebrate the 25th
anniversary of our Frankfurt service. This is
a milestone for us,” said Rick Walker, Sales
Manager Germany and Austria. “We are
looking forward to serving Frankfurt many
more years.” AA is one of the largest carriers in the world. Its history began back in
1926 with the famous Charles Lindbergh
flying airmail from Chicago to St. Louis.
Today almost 900 AA aircraft operate
more than 3,400 flights per day. American
employs 82,000 people worldwide. In
Frankfurt the carrier has about 100 staff.
Italy and Iraq.
Adding its ninth destination in Italy, Lufthansa started a new daily service between
Frankfurt and Naples. The flights depart
from Frankfurt in the early morning. The
return flight leaves Naples at noon. LH uses
Airbus A319s seating 132 passengers in
Business Class and Economy Class.
After a 20-year hiatus, Germany’s flag
carrier resumed services to Iraq. Lufthansa
operates four weekly flights to Erbil in the
northern part of the country using A319s
as well.
American Airlines started services from Frankfurt to Dallas and Chicago in 1985 using DC 10-30.
12
Airline World
Singapore Airlines brings
leading service level to Frankfurt
Business Class offers 30 inch-wide seats / Fraport chosen for Check-in
Singapore Airlines (SQ) can be proud of many firsts. SIA was the first airline to fly the Airbus A380 and it has always been setting new
service level standards in the air. Now, its leading First and Business Class cabins are used on the Frankfurt routes onboard of SIA’s Boeing
777s. On the ground SIA chose again Fraport Ground Services as its check-in partner.
The only open question remains is: When will Singapore
Airlines use the A380 on the Frankfurt route? “It’s a question
of rotation and available slots for a different flight schedule
that meets our needs to operate the A380 profitably,” explains
Leslie Thng, Singapore Airlines’ general manager Germany. He
is hopeful that SIA’s A380 will come to Germany. Additional
capacity of the new runway will give SIA new opportunities in
scheduling.
Leslie Thng heads SIA Germany
Frankfurt office of Singapore Airlines is headed by
Leslie Thng who is general
manager Germany, Austria,
Central and Eastern
Europe. Thng moved to
Germany one year ago.
He is married and has
two kids. The 35-year old
manager studied Business
Administration at the National University of Singapore
before he joined SIA in 1999. In more than ten years Thng
held various positions in the loyalty marketing, network
revenue management, and in China. Before moving to
Frankfurt he was SIA’s GM in Italy.
Strong presence with three dailies at Frankfurt
Today, Singapore Airlines has already a strong presence at
Frankfurt Airport. The carrier offers twice daily services to
Singapore and one to New York JFK. SIA uses Boeing 747-400s
and Boeing 777-300ERs on the Frankfurt route. “Frankfurt
has always been an important destination to us,” says Thng.
“Shortly after founding Singapore Airlines in 1972 we started
our Frankfurt service using Boeing 707s.” Since 1987, SIA has
been flying nonstop between the two cities, since 1992 it has
been offering daily services. “In 2000, the second daily was
launched continuing to New York.”
Thng is quite happy with how things work at Frankfurt Airport. The carrier employs 25 people at the airport to handle
the flights. This does not include the check-in which, after a
pause of three years, is now again done by Fraport Ground
Services (BVD). “We experienced an excellent service level in
the past, so we decided to come back,” Thng states. Overall,
Thng leads a staff of 86 people at SIA’s Frankfurt office.
Waiting for space to open a SIA style lounge
Thng would like to open a SIA lounge at Frankfurt Airport
close to the gate. “Our Business and First Class customers are
clearly missing a lounge service at Frankfurt Airport.” SIA is
handled at Terminal 1 using Pier B. But there is currently no
space available. “Fraport has offered us an interim solution,”
says Thng, “but it wouldn’t be possible to offer a service
Airline World
13
standard our customers would expect at a SIA lounge.” SIA
decided to wait until terminal A-Plus will be finished. When in
operation, Lufthansa will relocate many services to the new gates
and that will leave open space in Pier B. After this, SIA will try to
find a location in Terminal 1 to operate a SIA style lounge.
The repeat awards that SIA has been winning over the years reflect
the airline’s philosophy to constantly innovate and keep pace with
the changing preference of consumers. For example, readers of
German magazine Business Traveller voted for SIA again as the
best airline to Asia and Australia. OAG named SIA as airline of the
year after thousands of frequent travelers gave their vote. SIA’s
high customer service standards are symbolized by the “Singapore
Girl,” the famous stewardess. Today the Singapore Girl is a global
marketing icon. Wearing their distinctive uniform, a sarong kebaya
in batik material, the Singapore Girl is one of the airline industry’s
instantly-recognized figures. It was created shortly before 1972
when Singapore Airlines was formed following the division of the
former Malaysia-Singapore Airlines into two carriers.
Special First Class for each aircraft:
SIA’s eight First Class private
cabins onboard the A380 shown on the photo are called Suites and provide an
unsurpassed experience of travel. First Class on Boeing 777-300ERs is equipped with
35-inch wide seats what is almost 50 percent wider than the industry standard. The
Sky Suite is SIA’s First Class on Boeing 747-400s offering a seat pitch of 78 inches.
Bali is number one destination from Frankfurt
“The German market is quite special,” says Thng. “Tour operators are important partners for our business, but also individual
travelers.” SIA’s number one FIT destination here is Bali. “With a
net flying time of under 15 hours, we offer the shortest connection from Frankfurt to Denpasar,” explains Thng. SIA offers three
daily nonstop services from Singapore to Bali.
Selling Australia is among the other top markets in Germany.
“Travelers find all important Australian gateways in our network.
We are serving five destinations down-under: Adelaide, Brisbane,
Melbourne, Perth, and Sydney,” says Thng. Using the hub
Singapore, the SIA network including that of sister company
SilkAir offers flights to 97 destinations in 39 countries, including
all major touristic and business destinations in the region. As the
flag carrier SIA works closely with the Singapore Tourism Board.
The Singapore Stopover Holiday program includes one night in
Singapore plus airport shuttle and sightseeing tour from only 37
euros. It is proving to be very popular.
SIA’s Business Class sets new standard:
SIA’s Business Class is
recognized worldwide as the epitome of business class travel. The seat on Boeing
777-300ERs turns into a 76-inch long lie-flat bed. With a generous 30-inch width it
enables customers to sleep in their natural sleeping positions. Four abreast (1-2-1)
configuration offers all passengers direct access to the aisle.
SIA records profit for last financial year
Like the rest of the industry Singapore Airlines was hit by the
global financial crisis. But unlike many carriers the Singapore
Airlines Group still records a profit for its full year ending March
31. Revenue was down 20 percent reaching S$12.7 billion or €7.18
billion. But the SIA group earned a net profit attributable to equity
holders of S$216 million or €122 million for the financial year,
maintaining its unbroken record of full year profitability.
SIA at Frankfurt
Destinations
Singapore (SIN)
New York (JFK)
Frequency
7/7
7/7
7/7
Aircraft
B747-400
B777-300ER
B747-400
More personal space in Economy Class:
SIA‘s Economy Class has
always captivated travelers around the world. Today, the ergonomically designed
seats offer more comfort and more leg and knee room. Each seat in the B777-300ER
Configuration: B777 F 8 seats, C 42, Y 228; B747 F 12, C 50, Y 313
has a front mounted footrest and a height adjustable headrest with side panels
which can be folded for head and neck support. LCD monitors measure 10.6 inches.
14
Airline World
Asiana Cargo operates five weekly Boeing 747-400F to Frankfurt. Photo right shows OZ
Cargo‘s General Manager Young Joon Woo and his deputy Dong-Weon Kwak (third
and fourth from right) and their Frankfurt office team.
Service without compromise
Asiana chooses Frankfurt as hub in Europe / Focus on quality
For Asiana Cargo (OZ) Frankfurt is the most important connection between Asia and Europe. The airline’s policy is not to compromise on
either safety or service. Asiana received several outstanding awards for its high quality standards.
“Frankfurt as gateway to Europe is a major market for a young
airline like us,” claims OZ general manager Young Joon Woo.
Dong-Weon Kwak, as deputy general manager responsible for
operations and traffic of Asiana Airlines in Frankfurt adds: “It is a
great honor to cooperate with Fraport. We thank Fraport, the load
masters, ramp agents, load planners and all nameless co-workers
and especially Fraport’s service quality management.”
Since 2003, Asiana has been a member of Star Alliance. The carrier
operates a fleet of 69 aircraft, which are deployed on 83 routes to
67 cities in 20 countries and 12 destinations within Korea. Frankfurt (FRA), Paris (CDG) and London Heathrow (LHR) are Asiana’s
passenger destinations in Europe.
Indeed, OZ puts a strong focus on service. “It is our job to provide
excellent service. In order to do so we can rely on Fraport’s
cooperation for top security, a maximum load factor, economical
and on-time operation,” continues Kwak. OZ operates one of
the youngest fleets around the globe and OZ is the first airline to
receive the ISO 9002 certificate for airplane maintenance.
Asiana Cargo, the airline’s freight division, was established in 1988.
It operates 20 cargo routes using Boeing 747 and 767 freighters
to points in Asia, Europe and North America. Between FRA and its
home base Seoul Incheon (ICN) Asiana offers five weekly freighter
services. Some of them connect to other European airports like
Vienna (VIE) and Gothenburg (GOT).
Asiana Airlines, formerly Seoul Airlines, is one of South Korea’s
two major airlines. The private carrier is headquartered at Asiana
Town, Osoe-dong, Gangseo-gu, Seoul. OZ’s international hub is at
Incheon Airport and its domestic hub at Gimpo Airport.
Addional European freighter destinations are Milano (MXP),
Brussels (BRU) and London Stansted (STN). A special cargo service
from GOT delivers fresh salmon to Asia. All other cargo is the usual
mix: machinery parts which are mostly sent to Korea, motors, generators, cars and cartons of all sizes which are loaded on paletts.
Besides, precious koi carp is flown out of Japan.
Asiana at Frankfurt
Destinations
Seoul (ICN)
Seoul (ICN)
Frequency
7/7
5/7
Aircraft
B777-200
B747-400F
Configuration: C 35 seats, Y 275 seats; F freight only
Asiana Cargo operates 20 cargo routes around the globe
To satisfy the customers’ diverse needs for air cargo, OZ Cargo services range from general cargo to Charter Service, Sea & Air and
AMX product package. “Rapid 988” is a special OZ Cargo product
which is an express shipment with top priority. Because of its high
service quality OZ has received numerous awards. Among others
Skytrax awarded Asiana the prestigious five-star ranking and in
2009 Air Transport World named Asiana “Airline of the Year,” one
of most important awards in the airline industry.
Future World
15
CARIBIC: New measurement container
flies around the world
Fraport and the well-known Max-PlanckInstitute for Chemistry in Mainz introduced their new instrument container for
global atmospheric monitoring.
In April, the new instrument container
for the aircraft based scientific project
CARIBIC was put into service. CARIBIC
stands for “Civil Aircraft for the Regular
Investigation of the atmosphere Based on
an Instrument Container.” The powerful
system can collect more data on greenhouse gases, reactive gases and aerosol
particles than the former model. The
extension was made possible by Fraport.
Frankfurt airport has sponsored the
project since 2009. For measurements, the
container is loaded into the cargo compartment of a Lufthansa A340-600. About
four times every month, the container
flies from Frankfurt into regions that are
of great interest for atmospheric science.
Whilst passengers enjoy their flight, the
equipment carries out measurements that
show how the atmosphere is polluted and
how it cleans itself.
The new measurement container will be loaded into
the cargo department of a Lufthansa A340-600.
In Mai, the volcanic cloud over Frankfurt
proved a lucky coincidence here. It
contained large quantities of sulfur dioxide
that are rare in the atmosphere. The
aircraft flew right through this cloud. The
data could be compared with the one collected by satellites in considerably higher
altitudes. The results showed how precise
CARIBIC data is.
First parts of the A3 autobahn taxiway bridge installed
Across the autobahn to the Runway
Northwest: In the night of May 7,
construction on the taxiway bridge over
the A3 autobahn has been started. The
autobahn section between MönchhofDreieck and Kelsterbach was closed for
serveral nights when tower cranes lifted
the heavy parts of the bridge onto the
two bridge piers.
The construction will connect the future
Runway Northwest to the current airport
apron. The biggest bridges are going to
be East 1 and West 1 where aircraft will
be taxiing over both the A3 autobahn
and the ICE high speed train tracks. The
bridges cost €90 million.
The A3 autobahn was closed for serveral nights when parts of the Runway Northwest taxiway bridge were installed.
Fraport tests electric apron trucks
Fraport Ground Services
is testing electric pallet
trucks on the apron.
Despite the planned extension of its
capacity Frankfurt Airport plans to
reduce overall emissions. Therefore
Frankfurt Ground Services (BVD) invests
heavily into alternative technologies
and energy supply systems. Fraport’s
passenger bridges are already using
solar electricity.
Now, three different electric pallet
trucks for loading
aircraft has been
tested. So far, the
apron “jumbos”
are diesel-fueled. The new vehicles use
electrical power for driving and the
hydraulic system. The BVD management plans to purchase at least four of
them by the end of the year. In 2012,
eight of such electric trucks should
work on the apron, in 2015 about 20.
The new pallet trucks will be both
ecologically and economically efficient.
The trucks will save up to 70 percent
in terms of operational expenses. The
BVD fleet specialists state: “We don’t
play games, we are serious.”
16
Future World
Fraport’s CargoCity holds
pole position in Europe
Expansion lays path for further growth / One-stop logistics center
The expansion of Frankfurt Airport does not only include a new runway and new terminal areas but also new cargo facilities. Cargo
plays an important role: Frankfurt Airport is already Europe’s largest cargo hub, but developing a new site at CargoCity South will ensure
further growth and strengthen Fraport’s role as global cargo hub.
The downturn in the air cargo business is over. The global
economic crisis struck the industry hard, but it hit the bottom
already one year ago. In April 2009, freight figures at Frankfurt
Airport were down 25 percent year-on-year. Since then, the
statistics have shown continued recovery and airlines are reporting strong growth again.
With these freight figures Frankfurt Airport holds the number one
position in Europe. In addition, Frankfurt plays a major role as a
global logistics hub. Frankfurt ranks already among the top ten
cargo airports in the world. The long-term drivers behind this success are globalization and free trade inside the European Union.
New 27-hectare logistics development at CargoCity South
In the first quarter 2010, Fraport saw a real freight boom. More
than half a million metric tons of freight in a three-month period
meant a growth of one third. In March, for the first time in a
single month the freight volume exceeded 200,000 metric tons.
This represents a new monthly record.
But there is more to come at Frankfurt Airport: To strengthen the
top position Fraport adds new cargo facilities. “Our next step is
building new infrastructure on 27 hectares at CargoCity South,”
explains Bernhard Lessmann, senior sales manager CargoCity
development. The expansion means nearly 20 percent more
space than today. The area is already cleared and the new gate
31 in service. Fraport has started building roads and the necessary infrastructure. In 2012, companies can start moving into the
new buildings at CargoCity South.
Today, Frankfurt Airport operates two cargo centers on its
ground: CargoCity North and CargoCity South. Both account for
more than 10,000 employees. You find the “Who’s Who” of the
logistics industry at Frankfurt Airport. All big integrators like UPS,
DHL, TNT and FedEx are present.
CargoCity Team Bernhard Lessmann (left) and Felix Kreutel are planning the new
27-hectare site which means 20 percent more space than today.
First CargoCity North was developed. It is located in the western part of the airport between the existing runways and the
A3 autobahn. The main user of CargoCity North is Lufthansa
Cargo, which occupies almost half of the 50-hectare area. DHL,
Federal Express and TNT are also based here, plus the Frankfurt
Future World
17
Animal Lounge and the Perishables Center. CargoCity North has
only limited open space left for further expansion. The growth
happens at CargoCity South, which is already the place to be.
The existing area covers almost 100 hectares, twice the size of
CargoCity North. The total warehouse space amounts to more
than 200,000 square meters, the offices encompass more than
80,000 square meters.
CargoCity South was born out of the U.S. airbase
The success story of CargoCity South began on December 31,
1993. On this day, the U.S. Air Force gave up parts of its airbase
at Frankfurt Airport and the large area in the south of the airport
was handed over to Fraport. “Shortly after this, we started planning a new logistics center, which resulted in CargoCity South,”
Lessmann recalls. He was involved from the beginning.
Only two years later, the first shipping companies moved to
CargoCity South and brought it to life. “Now, after 16 years,
the site is fully developed and completely taken by our business
partners,” Lessmann proudly states. “This is exactly the timeline
we had forecast in the beginning.” Today, CargoCity South is a
center for many well-known companies, such as Emirates Sky
Cargo and JAL Cargo, shipping companies like Kühne + Nagel
and Schenker, integrators like DHL, as well as handling agents
like LUG Aircargo and Swissport.
Of course, Fraport Cargo Services (FCS) is also based at CargoCity South. The wholly-owned subsidiary of Fraport handles
about 60 airlines and partners with 400 shipping companies.
FCS measures almost 50,000 square meters of warehouse space
and handles more than 400,000 metric tons of freight annually.
Freight will rise to three million metric tons annually
Currently, Frankfurt Airport handles about two million metric
tons of freight annually. By the end of 2020 this will go up to
three million metric tons, as forecasted. The statistics prove that
Fraport even is a winner of the crisis. “When business shrinks,
companies concentrate on their core business and focus on
priority locations. This helped us weather the downturn,” states
Lessmann, who has worked with Fraport for 23 years.
Today, the timetable shows about 80 weekly freighter flights. But
this is only half of the business. “About 40 percent of all freight in
Frankfurt comes in as belly-load cargo on passenger flights,” says
Felix Kreutel, senior executive manager development Airport City/
CargoCity. “This figure shows the importance of freighter services
being responsible for the majority of cargo business at FRA. And,
the combination of belly load and freighter flights is the secret of
the success.”
“So Frankfurt is the hotspot for goods from all over the world.
For example, goods from China to the U.S. arriving on a freighter
make a quick stop here. The onward journey may be in the belly
of a passenger flight,” says Kreutel. Statistics show more imports
than exports from Asia, but to North America it’s more exports
than imports. Another figure shows the importance of Frankfurt
Airport’s logistics hub for the global economy. “Just about two
percent of the worldwide tonnage of goods are transported by
airfreight, but the value of goods accounts for more than one
third of the total value,” states Kreutel.
The map highlights the new area at CargoCity South close to the future Terminal 3.
The whole logistics chain is on site
“What makes CargoCity special is the bundle of players,”
explains Kreutel. “Here we have the whole logistics chain on site.
This means short connections, not only in communications but
also in a physical way.” Airlines and business partners are right
next door. Companies find special facilities like warehouses for
dangerous goods or our the Frankfurt Animal Lounge to meet
their needs. In addition, veterinary, plant protection and customs
services are around the corner 24 hours and 7 days a week.
“Over time the freight market at Frankfurt Airport has changed
completely,” Lessmann explains. “In the past, cargo here
meant mainly European exports. Today, we see nearly as much
imported goods. Therefore the main custom office on site is a
real plus and saves our customers time and money.”
“Not to forget: CargoCity South is easy to access directly from the
A5 autobahn,” says Kreutel. “Today, we see more truck traffic than
expected. This sometimes causes bottlenecks,” adds Lessmann.
“We are working on the on-site traffic management and with the
new development we will add more parking space.”
“More and more companies realize the advantages to be based
directly at the airport,” says Lessmann. “Our new development
will support this trend.” Companies even invest their own money
at Frankfurt Airport. For example Kühne + Nagel did not rent its
property but built its own structure on leasehold basis. “This
proves how important CargoCity South is for the company.”
Fraport’s CargoCity at a glance
• Optimum air, rail and road connections
• More than 4,500 weekly flights to 300 destinations
• 35 million consumers within a 200-kilometer catchment area
• Qualified staff and favorable labor costs
• State-of-the-art infrastructure
• The whole logistics chain on site
• Innovative services and management
18
People World
Korean Air’s new Regional Manager
starts on a special anniversary
It was 30 years ago that Frankfurt Airport
welcomed the first Korean Air Cargo
jet. Celebrating this long and successful
partnership, Korean Air (KE), Fraport and
representatives of the city of Frankfurt met
at the Commerzbank Arena. “Frankfurt
has been pivotal for KE to become the
world’s most successful cargo carrier,”
says Sung Hwan Jung, Korean Air’s new
Regional Manager Germany.
170,000 passengers from and to FRA.
Jung joined KE in 1990 and learned the
airline business from the bottom up. His
previous roles include sales and marketing, network management, business
planning, cargo business and airline
strategies.
Korean Air Cargo currently operates 10
freighters per week and daily passenger
Mai and Karl-Heinz Dietrich (all Fraport), Jaeho Kim,
flights from Frankfurt using a Boeing
Jae-Dong Eum, Sung Hwan Jung and MyungKyu Park (all B747-400 to Seoul. Last year KE carried
Korean Air), and Markus Frank (City of Frankfurt).
about 60,000 metric tons of cargo and
Now, Jung looks forward to applying
his skills and experience in the German
market. “My goal is to maintain our current reputation as a leading global carrier
in the cargo market,” says Jung. “I also
aim to increase our market share in the
passenger business, especially between
Germany and Korea.”
Krasniqi is BA‘s new
Airport Manager
Nakamura named
ANA’s GM Germany
DE appoints Planchart
as Manager Germany
Green but no
greenhorn: Mentor Krasniqi has
been appointed
to serve as British
Airways’ (BA) new
Airport Manager
having joined the
Frankfurt team in
February 2010.
Krasniqi is especially proud of the new
BA Embraer 170 aircraft. It is greener,
more fuel efficient and has lower
carbon dioxide emissions, he says. BA
CityFlyer, British Airways’ wholly-owned
subsidiary, is the first airline to introduce this aircraft for jet service from
Frankfurt (FRA) to London City Airport
(LCY). Krasniqi was formerly based in
Tirana, Split and Stuttgart as Airport
Manager.
Best connections
to Tokyo: Akira
Nakamura has
been appointed
as ANA’s new Vice
President and
General Manager
for Germany and
Central Europe.
Nakamura joined
the Japanese carrier in 1989 and was
previously in charge of the frequent
flyer program and Star Alliance at ANA’s
headquarters in Tokyo. Later he became
Vice President for Loyalty Marketing
before he went to Guangzhou, China,
in the role of the General Manager. He
came to Frankfurt this spring and is now
dealing with adding the Munich-Tokyo
route to the already existing FrankfurtTokyo service in July.
A real global player:
Antonio Planchart
has been appointed
as the new Area
Manager Germany
of Condor (DE). In
his new role, he will
be in charge of the
airline’s operations
at 10 German airports. He aims at improved processes making the system more economical. Planchart
is pleased with the support he receives
from Fraport Ground Services (BVD). That
was proven again when DE sent special
aircraft into Haiti recently. Planchart was
formerly working with Lufthansa on assignments in South America, Europe and the
Middle East. He became Regional Manager
Africa when he joined DE in 1998 and later
on Regional Manager FRA.
Publisher:
Editorial support:
Production and project management:
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt
Germany
Ulrike Dietz, Sebastian Keil, Erdal Köroglu, KlausPeter Lueck, Anette Schmid, Anika Stork
Britta Linke
Gloobi.de, Johannesberg
Editorial contributors:
Photo credits:
Thomas Hartung, Uschi Lobert
Air Astana, Air France, All Nippon Airways,
Asiana, British Airways, Condor, Emirates, Fraport, Axel Jüngerich, Lufthansa, Qatar Airways,
Safi Airways, Singapore Airlines, Somon Air,
Technics Museum Speyer, Thai Airways, Turkish
Airlines, Vietnam Airlines
The photo shows from left: Bernhard Lessmann, Herbert
Imprint
Responsible for contents:
Anette Schmid, Fraport Ground Services
Anika Stork und Ulrike Dietz, Fraport Traffic &
Terminal Management, Airport Expansion
Sebastian Keil, Corporate Communications
Layout:
Büro Ka, Aschaffenburg
Printer:
ABT Print und Medien GmbH, Weinheim
People World
19
Greiner takes over
EK from Hasselbarth
After 16 years
at the helm of
Emirates’ European
management (EK)
Henry Hasselbarth
retires. On July 1,
Hasselbarth will
hand over to Volker
Greiner who will
act as Emirates’ Vice
President Commercial Operations North &
Central Europe. At the end of August Hasselbarth will leave Dubai’s home carrier.
“Greiner is the ideal candidate for the position, he has many years of experience,”
states Hasselbarth about his successor.
Before 46-year old Greiner joined Emirates
in 2000, he worked for seven years with
American Airlines in various positions.
Hasselbarth started his career in the airline
industry in 1966. He worked with PanAm,
Lufthansa and Swissair before he took over
responsibility at Emirates.
Götzmann is Safi’s
first GM Europe
Private Afghan carrier
Safi Airways has
appointed Christoph
Götzmann as Vice
President Cargo and
General Manager
Europe. Götzmann
comes with years of
experience. Previously, he worked
with Fraport Ground Services, Ukraine
International Airlines and Aer Lingus. Safi
as well announced three other executive
appointments. John Roijen has been promoted as Chief Financial Officer, Christoph
Blaha as Director Maintenance, and Tom
De Geytere as Chief Development Officer.
50 years Thai Airways International
A VIP event at Frankfurt Airport: On
April 29, Thai Airways International
(TG) celebrated its birthday with
Fraport and more than 100 tourism
industry partners. Two days later, the
carrier started into its 50th anniversary. At the Sheraton Hotel Frankfurt
the guests were received by Fraport’s
executive board chairman Dr. Stefan
Schulte before they were addressed
by his Excellency Charivat Santaputra, Ambassador of the Kingdom of
Thailand.
The keynote speech of the ceremony
was held by Nond Kalinta, TG’s
general manager for Germany, Austria
and Eastern Europe. He said: “The
opening of the German market through
our Frankfurt route was a milestone for
us. Today, Germany is one of our most
important markets.”
TG offers two daily flights from Frankfurt
to Bangkok (BKK) using Boeing 747400s. The carrier flies to 70 destinations
in 35 countries on five continents. With
a fleet of 90 aircraft, the airline carries almost 20 million passengers and 500,000
tons of freight every year. TG has turned
Bangkok into an important hub in
Southeast Asia. TG has won numerous
awards for the excellent service quality
and hospitality on board.
Fraport CEO Dr. Stefan Schulte received the guests of Thai‘s 50th annivesary celebration; Nond Kalinta, Thai
Airways‘ general manager Germany, Austria and Eastern Europe holds the keynote of the ceremony.
Networking where the customers are
Networking at its best: The IATA
key for those who were seeking
Ground Operations Symposium and
interesting conversations and fruitful
the IGHC Annual Meeting were held in negotiations. And as every year, FraSan Diego, USA, in May.
port arranged a top event especially
for clients and business partners by
Once again Fraport Ground Services’
chartering an America’s Cup sailing
booth was a popular meeting point
boat in the picturesque bay of San
for everybody. Networking was the
Diego.
From XS to XXL.
Fraport provides the perfect service tailored to every plane.
Every airline customer is unique – and should expect customized service. A ground handling partner with years of
experience and expertise, Fraport AG knows exactly what each airline needs. Together, we develop the right solutions
designed to meet your specific requirements. Flexibility is a major advantage, especially when we have to get late
arriving planes out even faster. We know the processes on the ground and can move into action with speed, precision
and efficiency. We put performance first, not size. Let us be your flexible ground handling partner.
Contact the Fraport ground services: phone +49 (0) 69 690-71101 / handling@fraport.de / www.fraport.com
Fraport. The Airport Managers.
2/2010
FCC assists thousands every day 06
05Frankfurt
SIA sets new onboard standards
turns into
strategic hub for A380
12
CargoCity in pole position
16