your property handbook

YOUR PROPERTY HANDBOOK
CONTENTS
1 |Welcome
3
2 |Introduction
5
3 | Gatwick Strategic Priorities
7
4 | Gatwick Real Estate Vision9
5 | Your Gatwick Property team
11
6 | Your responsibilities
13
7 | Your business services
15
8 | General information
17
9 | Your Health & Safety
21
10 | Travelling to work
25
11 | Airside Operations
33
12 | Shopping, Food and drink
35
13 |Other
37
14 | (FAQ) Frequently asked questions
39
15 | Airport map
41
16 | Useful numbers
43
2
PROPERTY HANDBOOK
WELCOME
1
We would like to welcome you
into your new accommodation
and thank you for making London
Gatwick your home. We look
forward to providing great service
to you during your tenancy.
The Gatwick Property Handbook is specifically
designed as a guide for those commencing or
currently occupying our airport accommodation. It
provides general information about your tenancy
and provides guidance on key issues you may
encounter during your stay.
Our goal is to provide you with exceptional
customer service, to achieve a successful
relationship and be available to assist you if you
have any questions or concerns.
Our team members play specific roles to best
service your needs. Any time you have a question or
something you would like to discuss, someone from
our team will always be willing to help.
We also send out newsletters throughout the
year to give you up-to-date information on what is
happening at Gatwick.
Please read this handbook and keep it for future
reference. We hope you find this guide useful and
would appreciate any comments you may have.
Emma Rees
Head of Real Estate
PROPERTY HANDBOOK
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4
PROPERTY HANDBOOK
INTRODUCTION
London Gatwick is the UK’s second
largest airport and the most
efficient single-runway airport in the
world operating 365 days a year 24
hours a day. It is an exciting and fast
moving environment and it is our
ambition to grow and compete to
become London’s airport of choice
serving around 200 destinations
(more than any other UK airport)
in 90 countries for 34 million
passengers a year on short and
long haul point-to-point services.
2
The airport is also a major economic driver for
the South-East region, generating around 23,000
on-airport jobs and a further 13,000 jobs through
related activities.
London Gatwick is 28 miles south of London with
excellent public transport links into the heart of
London and elsewhere. It’s quicker to get from
Gatwick to central London than from other London
airports taking just 28 minutes from the airport
direct to the financial district in London or 30
minutes to key tourist attractions.
Gatwick Airport is owned by a group of international
investment funds, of which Global Infrastructure
Partners is the majority shareholder.
PROPERTY HANDBOOK
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6
PROPERTY HANDBOOK
GATWICK STRATEGIC PRIORITIES
3
PROPERTY HANDBOOK
7
8
PROPERTY HANDBOOK
GATWICK REAL ESTATE VISION
4
Gatwick Real Estate vision
YOUR foundation for growth
OUR foundation for growth
OUR Mission is to best utilise the Airport portfolio in a manner that
delivers success to Gatwick, our customers and our stakeholders.
OUR Objective is to optimise the property portfolio at YOUR London
Airport through 3 strategic priorities:
1.
Providing appropriate, dynamic and value for money facilities
to enable our customers and business partners to grow.
2.
Ensuring we create the optimum environment and
accommodation to successfully operate London’s Airport of
choice.
3.
Evolving the property environment to ensure the future
success of YOUR Airport.
PROPERTY HANDBOOK
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10
PROPERTY HANDBOOK
YOUR GATWICK PROPERTY TEAM
General Contact information
The Property Team,
Commercial department,
6th Floor Destinations Place,
South Terminal
Gatwick Airport,
West Sussex
RH6 0NP
Name
5
Gatwick Property Team
Property@gatwickairport.com
Property letting enquiries
Property.Lettings@gatwickairport.com
Job Title
Areas of Responsibility
Contact details
Emma Rees MRICS
Head of Real Estate
Oversees Gatwick Real Estate.
Emma.rees@gatwickairport.com
07876 577466
Colin Galletly MRICS
Property Asset
Manager
Property Asset Manager
Any queries in regards to your Agreement,
Lease, Rent review.
Colin.galletly@gatwickairport.com
07818 464840
Kate Hazelwood
MRICS
Property Asset
Manager
Property Asset Manager
Any queries in regards to your Agreement,
Lease, Rent review.
Kate.hazelwood@gatwickairport.com
07593 800624
Stephanie McGaffin
Property Asset
Manager
Property Asset Manager
Any queries in regards to your Agreement,
Lease, Rent review.
Stephanie.mcgaffin@gatwickairport.com
07710 333643
Sue Coxon MBIFM
GAL accommodation
Manager
Any queries relating to GAL accommodation.
Sue.coxon@gatwickairport.com
07803 116471
Tania Tupper
Graduate Surveyor
Support all the Asset Managers with new
lettings, Rent Reviews and Lease Renewals.
Tania.tupper@gatwickairport.com
07585 665697
Hannah Wilson
MRICS
Property Asset
Manager
Property Asset Manager for CIP lounges, South
and North Terminals, Ticket desks.
Any queries in regards to your Agreement,
Lease, Rent review.
Hannah.wilson@gatwickairport.com
07747 475382
Naomi Wild MRICS
Currently on
Maternity leave
Property Asset
Manager
Property Asset Manager for the Industrial
portfolio including the Piers. Any queries in
regards to your Agreement, Lease, Rent review.
Naomi.wild@gatwickairport.com
07824 320227
Phil Tidbury
Senior Commercial
Facilities Manager
Key contact with GAL engineering and tenants
on maintenance issues/ compliance. Safe
delivery of minor/ major projects and continued
accreditation of ISO55001.
Philip tidbury@gatwickairport.com
07802 852297
Dionne Rose
Facilities & Solutions
Manager
Assist Property with dilapidations, schedule
of conditions, minor works and occupation
changes by ensuring delivery of the 3rd
party works in accordance with all safety and
technical standards.
Dionne.rose@gatwickairport.com
07850 924857
Matt Morgan
Facilities & Solutions
Manager
Assist Property with dilapidations, schedule
of conditions, minor works and occupation
changes by ensuring delivery of the 3rd
party works in accordance with all safety and
technical standards.
Matthew.morgan@gatwickairport.com
07922 426976
Dawn Lashley
Facilities Manager
Responsible for the car parks, roads and
external areas.
Dawn.lashley@gatwickairport.com
07881 585681
Asset Management
Facilities
PROPERTY HANDBOOK
11
YOUR GATWICK PROPERTY TEAM
5
Name
Job Title
Areas of Responsibility
Contact details
Mark Regan MIAM
Property Asset
Planner
Responsible for maintaining the information
on the Property asset portfolio within the
Maximo CMMS (Computerised Maintenance
Management System) and producing
information to be used to ensure the GAL asset
management process is adhered to in order to
deliver improved, cost effective maintenance
and data to support the asset replacement
programme.
Mark.regan@gatwickairport.com
07545 059410
Charlotte Janjetich
Utilities Coordinator
Oversees accurate and transparent utility
charges across the Gatwick Estate.
Charlotte.janjetich@gatwickairport.com
07720 946810
Commercial Development projects
Kathryn Williams
Commercial
Development
Manager
Any queries in relation to Gatwick Capital
projects to provide the right facilities and
services for our Passengers, Airlines and
Business Partners.
Kathryn.williams@gatwickairport.com
07789 398609
Louisa Craven
Commercial
Development
Manager
Any queries in relation to Gatwick Capital
projects to provide the right facilities and
services for our Passengers, Airlines and
Business Partners.
Louisa.craven@gatwickairport.com
07739 363892
Jon Hemsley
Commercial EHS
Coordinator
Support all areas of the Commercial
department in driving Health & Safety
performance and working with customers to
ensure compliance with all Health & Safety
matters.
Jonathan.hemsley@gatwickairport.com
07803 211826
Ian Judd
Property EHS
Coordinator
Support all areas of the Property department
in driving Health & Safety performance and
working with customers to ensure compliance
with all Health & Safety matters.
Ian.judd@gatwickairport.com
07454 282347
Property Executive
Delivering Customer service to all our
customers! Your first point of contact for any
general property related queries.
Naurin.rashid@gatwickairport.com
07718 118133
Health & Safety
Customer Service
Naurin Rashid
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PROPERTY HANDBOOK
6
YOUR RESPONSIBILITIES
As one of Gatwick Airport’s customers you will have a number
of responsibilities:
1
2
3
4
Pay the rent in full on the dates shown in
your agreement.
Pay rates, electricity, gas, water, phone,
Gal IT infrastructure and any other costs
charged against the property.
Make sure you keep the property in
good repair.
Apply in writing to your Asset Manager
for permission to carry out any
improvements or alterations to the
property. Written permission must be
received before any work is carried out.
5
6
7
8
Give notice in writing to your Asset
Manager if you want to end your
tenancy. This will usually be either three
or six months. Please refer to your
agreement.
Not cause nuisance to your neighbours
and the local public.
Adhere to all employer health and
safety legislation.
Apply in writing to your Asset Manager
for permission for any changes to the
use of the property. Written permission
must be received before any changes
can be made to the property use.
PROPERTY HANDBOOK
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PROPERTY HANDBOOK
7
YOUR BUSINESS SERVICES
There are numerous business services which can assist you as an
airport occupier, whether you are new to Gatwick and are setting
up your operation from scratch or if you are an existing customer.
IT at Gatwick
Other business facilities
Gatwick IT provides a range of services including
network, telephone, WiFi, internet bandwidth, FIDS,
data centre hosting, and IPTV for customers operating
at Gatwick. We constantly explore options to introduce
new services to our portfolio and we’re currently trialing
exciting initiatives such as check-in queue measurement,
people counters and proximity beacons.
The following local hotels offer a range
of business facilities to all customers
including meeting and conference
rooms
Using Gatwick’s IT services makes business sense for
the tenants as it’s quick, cost effective and includes 24*7
support from a single provider. It’s a simple process of
signing up to the IT Services contract electronically and
then ordering the services through the IT Operations
Centre. We then bill the customer each month, in line
with the quantity of services used.
For further information please contact
Neil Thomson, IT Account Manager
neil.thomson@gatwickairport.com or
Abhilash Chacko, Head of IT Commercial
abhilash.Chacko@gatwickairport.com
Hampton by Hilton: +44 (0)1293 579999
Hilton: +44 (0)1293 518080
Sofitel: +44 (0)1293 567070
Regus
South Terminal arrivals is home to
Gatwick’s first drop-in business lounge
and meeting room facility, which is
a key part of our commercial plan to
entice business travellers to use our
airport. Regus Express provides a
range of services including
•
•
•
•
•
A quiet place to work or hold a
meeting
Shower facilities
Free WiFi and refreshments
10 meeting rooms available by
the hour
A library and an outside area
Regus Express services and lounge
access can be pre-booked on their
website
www.regus.co.uk
Tel: +44 (0) 1293 621070
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PROPERTY HANDBOOK
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GENERAL INFORMATION
Airport
Waste and Recycling Management
This is managed by Biffa Waste Services who are the preferred
waste management company contracted by GAL to deal with
all airport operational waste streams. These include, but are
not limited to:
•
•
•
•
•
•
•
•
•
Office Recyclable bins for mixed dry recyclables
Cardboard recycling
Toner cartridge recycling
Retail waste
Food waste and edible oil recycling
Terminal waste and passenger confiscated goods
Aircraft Waste – including Category 1 (International
Catering Waste) Animal By Products
Engineering Waste
Mixed Construction Waste
(Non Contract – Adhoc charge)
Biffa Waste Services are also available for free consultation
and advice regarding the waste management hierarchy and
disposal options to assist all tenants in meeting Gatwick’s
“Decade of Change” environmental and sustainability
objectives.
As well as Gatwick operational waste, Biffa Waste Services are
happy to provide a quote for any adhoc works, such as removal
of waste from office clear outs and disposal of electrical items.
Contact Details are as follows:
The CARE Centre
Larkins Road
Gatwick Airport
RH6 0ND
Office weekdays 0700 – 1730hrs 24 hour mobile / weekends Contract Manager
Cleaning services
OCS are our onsite cleaning
contractor. GAL is responsible for the
cleaning of common areas.
If there are any ongoing issues please
contact
Property@gatwickairport.com
OCS Cleaning Contacts:
Property 07768 812820
South Terminal
07803 029475
North Terminal 07803 029477
Utilities
All tenants will be charged for
utilities (electricity, water and gas)
on a quarterly basis in arrears. If you
have any queries regarding your
consumption please contact:
Charlotte Janjetich
07720 946810
charlotte.janjetich@gatwickairport.com.
01293 50 (5557)
07867 900782
07841 198451
PROPERTY HANDBOOK
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8
GENERAL INFORMATION
Gatwick
Faultline
A fault reporting system is in place for rectification of building/engineering faults. Your particular tenancy
agreement will specify responsibilities in the event of a fault occurring. Generally, Gatwick Airport Limited
will be responsible for the repair of faults to the building structure or service media to your accommodation
as well as to the common parts. If a fault occurs within your accommodation which is not the responsibility
of Gatwick Airport Limited to rectify, you should arrange for your own contractor to carry out repairs/
replacement. Please Note: This information is only intended as a guide for tenants therefore Property
reserves the right to assess each fault on a case by case basis. If you become aware of a fault, please contact
the faults helpline on +44 (0)1293 501111 Option 5. Retain the fault number and if the fault is recurring please
contact the Property team.
ID Passes
Signage
For security, please ensure that Airport ID passes are worn
at all times. ID passes are issued by Gatwick’s Security
Documentation Unit located on the Ground Floor,
Ashdown House, Gatwick Airport, West Sussex, RH6 0NP.
Gatwick Airport will ensure all
tenant’s directories and signage is
updated when our customers move
in and out of their accommodation.
The opening times are Monday to Friday:
07.15 - 19.00
For further information visit
www.gatwickairport.com/idcentre/ or
call 01293 503636 / 0844 335 6886
between 08.30 - 16.30 Or email
idcentre@gatwickairport.com
Door locks with codes
New moved in tenants are issued
with keys or codes for their
accommodation. If issued with a
door code this can be changed on
request.
TV Licence
You are responsible for your own TV
licence should you require one.
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PROPERTY HANDBOOK
8
GENERAL INFORMATION
Common Tenant Fault Guideline
Fault
Tenants Responsibility
Landlord’s Responsibility
Lighting
Lamp outage within the
tenanted room
If entire room lights are out or lamp
outages in communal areas
Heating &
Ventilation
Any standalone units that are
specifically included in the lease/
licence agreement are the tenants
responsibility.
If AC/Split units have yellow tags with a 3 digit
number on. Main heating/cooling system
Locks
Door locks
Locks to common areas
Water
Drainage within demise, taps,
saniflow units, tap temperatures,
POUHW
Mains Water supply, main drainage stack
Other
Interior fixtures and fittings
Rest Rooms within tenanted rooms
Cleaning of tenanted rooms
Furniture
IT
Telephones
TV aerials
Water leaks that stem from a GAL issue
All Communal Kitchens
All Communal Toilets, Corridors, Showers
Windows
Communal Doors
Loss of Power
Cleaning of communal areas
Lifts
Networks if supplied by GAL
Lease/Licence
If you have any queries in regards to the terms
of your lease/licence agreement please contact
your relevant Property Asset Manager as listed
on Page 1.
PROPERTY HANDBOOK
19
GENERAL INFORMATION
Contractor Support Centre (CSC)
The Gatwick Contractor Support Centre (CSC) works
with our contractor partners and educates, supports
and controls contractors to support Environmental
Health and Safety excellence at our airport.
Contractor airport Induction training (EXCLUDING
fire training) is available in the centre every Monday,
Wednesday and Friday between 09:00 -10:00.
In addition, P2W Work Request familiarisation
training will also be offered on Tuesday, Wednesday
and Thursday afternoons from 14:00 – 15:30.
For further information or to book on
any of the above sessions please call
+44 (0)1293 501439 and speak to one of the Technical
Clerks who will be pleased to assist you alternatively
email
atw-gatwick@gatwickairport.com
Urgent 24 hour assistance is also available on
the same number +44(0)1293 501439 or internal
extension 1439.
Gatwick Airport Directives (GADs)
Gatwick Airport Notices (GANs)
From time to time Gatwick Airport issues Directives
(GADs) and Notices (GANs)
Notices that provide information are GANs
Notices that provide instructions that must be
complied with are GADs.
These Notices and Directives are issued to
registered company representatives via email and
the company is responsible to ensure that all relevant
Airport Directives and Notices are brought to the
attention of all their staff operating at Gatwick
Airport.
Gatwick Esendex text service
To receive text alerts with details of any disruptions
that may affect you/your operations please send an
email to
esendex.requests@gatwickairport.com
20
PROPERTY HANDBOOK
8
Deliveries
For applications for parking/
delivery requests please contact
gatwickroads@gatwickairport.com
+44 (0)1293 501774
48 hours’ notice must be given for applications
to be processed.
A permit template, Terms and & Conditions and
guidance notes will be sent out.
9
YOUR HEALTH & SAFETY
Annual Property Inspections
You are required under the terms of your Lease/
Licence to allow your landlord access (upon prior
notice insofar as this is possible) to carry out an
annual inspection to ensure that your premises are
properly maintained as set out within the terms of
your lease/Licence.
Any enquiries please contact your Property Support
team.
Fire Risk assessments
You are responsible under the terms of your lease
to carry out and implement your own Fire Risk
assessments on all your leased demise.
Fire detection
GAL carries out the testing of the fire detection
system and may require access to your
accommodation.
Fire evacuation
This can be done by booking online at www.vigilaris.
com and following the link to Airport Bookings or by
calling 0843 5158529.
Fire Trainers courses are also available for
companies who wish to carry out their own fire
training programme to fit in with their operational
requirements.This course will be held in Training
Point, Ground Floor, North Wing, Concorde House
and the course duration is 2 days.
For further details contact Gatwick-Annual-FireTraining@gatwickairport.com or call 01293 504070.
Toasters, kettles and Microwaves
Toasters, sandwich toasters and microwaves with a
grill function are not permitted on airport as part of
GAD /F25/14. Kettles and microwaves are allowed in
your demised area within your tea point.
Fire Extinguishers
You are responsible for supplying your own fire
extinguishers and to have them tested on a regular
basis.
Fire drills are undertaken on all GAL properties
annually.
Fire alarm testing
A weekly test is undertaken in all buildings, please
make all members of your staff / visitors aware of
which day this falls on.
Fire Training
Companies are required to make adequate
arrangements to provide Fire
Training for their employees annually.
An organisation may train their own staff providing
it has trainers who have attended an approved GAL
Fire Trainers course within the last 3 years and hold a
current valid GAL Fire Trainers certificate.
Alternatively they can make arrangements with
any other qualified trainers from an approved
organisation, provided the training content has
been approved by the GAL Fire Safety Advisor.
There is also an opportunity to send staff to one of
GAL’s fire training sessions
PROPERTY HANDBOOK
21
YOUR HEALTH & SAFETY
9
Insurance
Claims procedure
Gatwick Insurance policy
If you need to claim, report any damage
immediately to GAL’s insurance manager and he will
guide you through the claim procedure.
As landlord it is standard procedure to insure
our properties and to recover the cost from the
occupiers. We arrange competitive building
insurance to provide cover for all our tenanted
properties. It is specifically designed for our tenants
to make sure premises are adequately covered.
Due to our buying power we can offer good quality
coverage, with low deductibles, at competitive
rates, and placed with sound security.
Please note that you should also tell the local airport
police immediately if it becomes evident that
damage has been caused by a criminal or malicious
act.
Please take any reasonably practical action to
prevent further damage or to minimise the loss.
What the policy covers
Policy conditions
The insurance policy provides comprehensive,
regularly updated building cover against the
following perils:
A full copy of the policy is available from GAL’s
insurance manager, but please note the following:
1.
2.
3.
Fire, explosion, lightning & aircraft
Earthquake
R
iot, civil commotion, strikes & malicious
damage
4. Storm or flood
5. Accidental escape of water
6. Impact
7. Sprinkler leakage
8. Theft (damage to buildings only)
9. Subsidence
10. Any other accident
11. Terrorism
Excess (Each claim)
1, 2, 7 & 11 Nil
3-6, 8 & 10 £100
9 £1,000
Payments
The building insurance premium will either be
recovered as part of your service charge or sent as
an individual invoice.
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PROPERTY HANDBOOK
•
•
•
This insurance does not include cover for your
own contents, public liability or fit-out works.
Any such cover must be arranged by you.
The declared value of the buildings is the cost
to reinstate or rebuild, and the sum insured
provides for a 50% inflationary uplift of that
amount
Where your building has any type of fire
protection equipment (eg a fire alarm or
sprinkler system) please ensure that it is
maintained in efficient working order, routinely
tested, any defects promptly remedied and no
alterations made without GAL’s prior approval.
Your Gatwick contacts
Property: Naurin Rashid 01293 503850
naurin.rashid@gatwickairport.com
Insurance: Mark Scott: 01293 502783
mark.scott@gatwickairport.com
insurance@gatwickairport.com
Police: 01293 501222
YOUR HEALTH & SAFETY
Gatwick Occupational Health &
Wellbeing Service
9
buildings.
GAL’s Occupational Health and Wellbeing Service
are now able to offer external companies working
at Gatwick Airport a range of Occupational
Health services.
If your staff require Airside Driver or Confined
Space medicals, Health Surveillance,
Physiotherapy, advice to manage sickness
absence or any other aspect of occupational
health, the OHWS team can provide an onsite
service which is tailored to meet the needs of
your business.
For more information on the full range of services,
how to access GALs Occupational Health and
Wellbeing Service or to arrange a visit please
contact the OHWS team on
01293 503635 or email
occupational_health@gatwickairport.com.
The OHWS team are based on the ground floor
of Ashdown House, South Terminal beside the
Gatwick ID Centre.
Smoking
Smoking is only permitted outside the terminal
buildings and offices in the designated zones
which are clearly marked.
E-cigarettes have the same restrictions as our
current smoking policy and can only be used
in the designated areas outside the terminal
PROPERTY HANDBOOK
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PROPERTY HANDBOOK
TRAVELLING TO WORK
10
Staff car parking
To request the use of a staff car park, please arrange for your
company’s Authorised Signatory to tick the box provided on the
online MTrust ID application when applying for a staff ID pass.
The ID Centre will then add carpark X on to the pass at the time of
production. Alternatively, should the employee already hold a staff
ID card then your Authorised Signatory can request staff parking
retrospectively by emailing the dedicated staff parking inbox
staffparking@gatwickairport.com please include the applicants ID
number and prefix, (this can be found on the front of the ID card).
All applicants are offered car park X which is served by a regular
shuttle bus departing every 7 minutes from Jubilee House in the
North Terminal or Atlantic House in the South Terminal.
The journey time from car park X to Atlantic House, South Terminal
is approximately 9 minutes and 14 minutes to Jubilee House, North
Terminal.
Should you wish to cancel a car park allocation, the Authorised
Signatory should email the dedicated staff parking in-box with the
request at least 5 working days prior to the date you would like the
car park allocation to be terminated.
GATWICK STAFF BUS ROUTE
Time in minutes
Journey Sections
Continuous Loop
From
To
Frequency Trip time
Route
Car Park X / Z Overflow
Atlantic House
7
10
Direct
Car Park X / Z Overflow
Jubilee House
7
14
via AH
Atlantic House
Car Park Z Overflow / X
7
10
Direct
Jubilee House
Car Park Z Overflow / X
7
11
via AH
Jubilee House
Car Park Y
7
4
Direct
Car Park Y
Jubilee House
7
4
Direct
Disabled Parking
To request an application and copy of the guidelines for disabled
parking please email: staffparking@gatwickairport.com
NB: we can only accept requests for staff parking from your
company’s Authorised Signatory.
For further information on staff parking please contact:
Dianne Reynolds,
Staff Car Park Manager
Email: staffparking@gatwickairport.com
PROPERTY HANDBOOK
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TRAVELLING TO WORK
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PROPERTY HANDBOOK
10
TRAVELLING TO WORK
Local Bus - Metrobus
With the Gatwick Local Bus Travelcard you can
take advantage of unlimited use of local Metrobus
services, while saving up to 51% on equivalent
standard bus tickets. Services include 24 hour,
early morning and late evening. With bus priority
measures it’s often quicker to travel by bus than
to drive. Travel to Gatwick from Crawley, Horley,
Redhill, East Grinstead, Horsham and elsewhere
using your Travelcard. And remember – you can
use your Travelcard any time for other journeys too,
saving you even more! The Gatwick Travelcard is on
“The Key” smartcard system.
Gatwick Travelcards are valid for unlimited travel on
any routes that directly serve Gatwick or Crawley,
e.g. route 291 to Tunbridge Wells, route 273 to
Brighton, route 23 to Worthing, etc.
10
Conditions of Gatwick Travelcard
Gatwick Travelcard can only be purchased and
used by people employed and based on the
airport site. Proof of employment is required.
A current airport ID card or other proof of
employment and work site (i.e. letter from
employer) is required.
Contact
Metrobus:
01293 449191
www.metrobus.co.uk
Real Time Information
Know exactly when the next buses are due at your
bus stop. Bookmark the information onto your
computer or mobile phone. Visit
www.metrobus.co.uk for details. Real time
information is also available on the ‘MyBus’ iPhone
and ‘Android’ applications.
How to get your
Bus Travelcard
Step 1Obtain a Gatwick Travelcard key
smartcard by taking your airport
ID (or proof of employment letter,
along with photo ID) to the Metrobus
Travel Shop at Crawley or Redhill bus
stations.
Step 2You can top up your key smartcard at
either of the above locations or online
at www.metrobus.co.uk/thekey. If
ordering online you will need to allow
48 hours before you can collect your
ticket on the bus.
PROPERTY HANDBOOK
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TRAVELLING TO WORK
10
Bicycle and Motorcycles Storage
Cycling/cycle parking
There is a secure bike compound located just South
of Concorde House along Perimeter Road East
available to all Airport staff holding a valid Airport
ID.
At the time of writing, cycle racks are available in car
parks B and M. A secure cycle compound is located
on the Perimeter Road East car park “R2, about 3
minutes’ walk from Concorde House.
Please arrange for your Authorised Signatory to
forward your request for access to this facility to
thededicated staff parking inbox:
staffparking@gatwickairport.com
To use this compound, you need a valid airport ID
card, which will need to be programmed for access.
You can apply for access by contacting the car park
management team on
staffparking@gatwickairport.com
Alternatively, there are cycle racks and an area
designated for motorcycles located within the staff
car parks. Further details are provided below:
Car Park B - South Terminal, located close to the
railway station
Car Park M - North Terminal, opposite Longbridge
House
Car Park L -North Western Zone of the airport, near
cargo
Individual cycle pods and bins are located around
the airport. If you want to use one, you will need to
find one that is vacant and supply your own padlock.
Once you have selected and reserved a cycle pod
or bin, you must register it by emailing
staff.travel@gatwickairport.com, giving your name,
company, contact telephone number, work site and
the location and number of the cycle pod. Any cycle
pods not registered may have their locks removed
for security reasons. Cycles and any other items may
be removed without notice. If a pod is considered to
be ‘dormant’ or misused, a notice will be placed on
the pod and the lock may be removed and the pod
released for use.
NB: These facilities are allocated on a first come
first served basis and you are required to provide a
padlock to secure your bicycle.
28
PROPERTY HANDBOOK
10
TRAVELLING TO WORK
Cycling and Train Travel
Folding bikes can be carried free of charge on all
National Rail services with no restrictions. For full
details of the cycle policy please check with the
operator before travelling. Cycle parking is available
at most rail stations.
With the Gatwick Local Bus Travelcard you can
take advantage of unlimited use of local Metrobus
services, while saving up to 51% on equivalent
standard bus tickets. Services include 24 hour,
early morning and late evening. With bus priority
measures it’s often quicker to travel by bus than
to drive. Travel to Gatwick from Crawley, Horley,
Redhill, East Grinstead, Horsham and elsewhere
using your Travelcard. And remember – you can
use your Travelcard any time for other journeys too,
saving you even more! The Gatwick Travelcard is on
“The Key” smartcard system.Cycling and walking
are great for your health, giving you more energy
and reducing the risk of heart disease. Over short
journeys, cycling can be quicker than taking the car.
National Cycle Route 21 is adjacent to the south
terminal and there’s a good network of cycle routes
around the Crawley and Horley area.
Special offers on cycles
and accessories;
Evans Cycles has various special promotions
throughout the year. The nearest store to Gatwick is
at Camino Park, Crawley (about a mile south of the
airport). Special offers and other store locations can
be found at:
www.evanscycles.com
Evans Cycles also operate a cycle2work scheme with
certain employers at Gatwick (please check with
your employer for further details).
Cycle parking is located across the airport and
there are showering facilities in the south terminal
(landside), Jubilee House (ground floor). In addition,
there are showering facilities in other work areas
such as crew rooms, airline offices, motor transport,
engineer’s facilities, police and fire stations, etc.
PROPERTY HANDBOOK
29
10
TRAVELLING TO WORK
Train services
With over 900 trains a day connecting Gatwick to
locations throughout the south east the airport
really is fast and easy to get to by train. And with
the Gatwick Staff Discount Card it’s excellent value
too. The Gatwick Staff Discount Card is available to
people who are based and work in the airport. It is
valid on all GTR services.
With the Gatwick Staff Discount Card you get a
huge 25% off train fares. You can travel direct from
stations throughout the south east and you can also
use your Discount Card for other journeys on the
network at any time. With the Discount Card you
can buy cut-price season tickets, singles or returns
and commuting by train can work out cheaper than
driving – especially if you take into account the full
cost of running a car. Use your Discount Card to
purchase train tickets at any station in the Gatwick
network. Season tickets must include Gatwick
Airport as an origin or destination to receive the
discount. Discounts apply only when travel tickets
are purchased before boarding the train.
How to get your
Train Discount Card
Step 1Visit www.southernrailwaytickets.
com/main.php?page_id=356, and
select “Purchase your Gatwick Staff
Discount Card online”
Step 2Register your details and purchase
your Discount Card (3 monthly or
annual).
Step 3A reference number will be sent to
you by email.
Step 4Take the reference number to the
ticket desk or Travel Centre at Gatwick
rail station, together with one of the
following:
•
•
a photo ID card or letter of authority
from your airport employer on
appropriately headed paper
confirming employment status and
work address (you will also need a
Rail Photocard) Your Gatwick Staff
Discount Card will be issued to you.
your current Gatwick Airport ID Card
Contact
National Rail Enquiries +44 (0)845 748 4950
Southern Railway Ltd + 44 (0)845 127 2920
www.southernrailway.com
Gatwick Express
www.gatwickexpress.com
National Rail Enquiries:
www.nationalrail.co.uk
30
PROPERTY HANDBOOK
TRAVELLING TO WORK
10
National Express
Airport Coach Card Up to 30% off National Express coach services
Save up to 30% on National Express coach
travel by purchasing an annual coach card for
just £5.
Other tickets, such as ‘Multiride’* and season
tickets offer substantial savings on coach travel.
Visit any National Express ticket desk at the
airport with your airport ID or other proof of
employment to start saving.* Please note that
Multiride and season tickets are regarded as
standby tickets. However, a Multiride holder
has the option to reserve a seat when required.
Further bus and coach information is available
by visiting the following websites:
www.Nationalexpress.com
Call 24/7 on: 08717 81 81 81
PROPERTY HANDBOOK
31
32
PROPERTY HANDBOOK
AIRSIDE OPERATIONS
11
Parking
Parking is controlled and monitored by Airside
Operations. Please contact
airside.ops@gatwickairport.com for further
information.
Always try to prevent exposure at source.
For example:
Can you avoid using a hazardous substance
or use a safer process – preventing exposure,
eg using water-based rather than solventbased
products, applying by brush rather
than spraying?
Can you substitute it for something safer –
e.g. swap an irritant cleaning product for
something milder, or using a vacuum cleaner
rather than a brush?
What is COSHH?
Coshh is a control of Substances hazardous to
Health and is the law that Requires employers to
Control substances by:
•
•
•
•
•
•
•
•
Can you use a safer form, e.g. can you use
a solid rather than liquid to avoid splashes
or a waxy solid instead of a dry powder to
avoid dust?
Finding out what the health hazards are
Deciding how to prevent harm to health (risk
assessment)
Providing control measures to reduce harm to
health
Making sure they are used
Keeping all control measure in good working
order
Providing information, instruction and training
for employees and others
Providing monitoring and health surveillance in
appropriate cases
Planning for emergencies
Most businesses use substances, or products that
are mixtures of substances. Some processes create
substances. These could cause harm to employees,
contractors and other people.
Sometimes substances are easily recognised
as harmful. Common substances such as paint,
bleach or dust from natural materials may also be
harmful.
PROPERTY HANDBOOK
33
34
PROPERTY HANDBOOK
SHOPPING, FOOD AND DRINK
12
Retail/Coffee shops
There are staff noticeboards after staff search in
both terminals which provide you with information
about offers, discounts and general updates in
Retail at Gatwick.
Airside Shopping
One of the great benefits of working at Gatwick is
that we have over 100 shops and restaurants from
which staff members are able to purchase goods.
In airside retail stores staff benefit from access to
a wide range of both ‘Best of the High Street’ and
‘Premium’ brands at tax-free equivalent prices.
Please note that shopping airside is available only
to staff who have a valid ID pass and staff are not
permitted to purchase Tobacco or Chanel branded
products in airside stores and Liquor may only be
purchased from the World Duty Free Arrivals store.
Many stores and restaurants (both airside and
landside) offer additional staff discounts on
production of your Staff ID – ask in stores for full
details, and Staff can also use the vouchers in the
Gatwick Shopping and Eating Guides.
Finally, the Retail team also run bi-annual World
Duty Free staff exclusive sales and a pre-Christmas
Staff shopping event where ID holders can benefit
from even more great savings – see your property
newsletter for details of forthcoming events.
Gatwick Retail team contacts
Richard Irving, Retail Manager
Richard.irving@gatwickairport.com
Jessica Snazell, Retail Manager
Jessica.Snazell@gatwickairport.com
PROPERTY HANDBOOK
35
SHOPPING, FOOD AND DRINK
12
Charlton House
Charlton House offer two staff restaurants to the
staff and workers here at Gatwick. Operated on
behalf of GAL they support a breakfast, lunch
and dinner offer. In both restaurants you have the
opportunity to sit with colleagues and have a coffee
or enjoy a full three course meal.
Along with this they also offer an extensive
hospitality menu and service across the airport both
land and airside.
They actively promote a healthy and fresh food
approach with regular marketing initiatives along
with traditional and continental breakfast, buffet
style hot food menus.
After 16:00 the chefs are available to cook a
dedicated menu to order for guests.
Opening times
North Terminal
The Green room
Ground floor, Jubilee House
Opening times 06:00 – 20:00
South Terminal
Great place to be
Gatwick village, level 3
Opening times 05:00 – 21:00
36
PROPERTY HANDBOOK
Payment can be made by cash or by a company led
discount scheme. This scheme can offer generous
discounts set by your own company. The level of
discount offered ranges from 10% to 63% our most
supported offer to employees.
This scheme allows companies that want to offer
its staff a benefit that enhances their remuneration
package. This is recognised at Gatwick as a
considerable benefit by current companies. There
are also no other ‘house expenses’ associated with
running a traditional in house catering offer. This
means your costs are managed month to month.
For further information please contact:
Email: Stephan.martin@charltonhouse.co.uk
Tel: 01293 579034
13
OTHER
Hampton by Hilton
North Terminal
Bloc hotel
South Terminal
Directly connected to North Terminal, The Hampton
by Hilton London Gatwick Airport is what used to be
Longbridge House. This 192 Bedroom Hotel offers
an inclusive Hot Breakfast, Free Wifi, and free use of
their well-equipped and modern 24/7 Fitness Suite
within all their bedroom rates.
BLOC Hotels are committed to offering smart
accommodation at honest prices for the savvy
traveller.
The Hotel Bar serves food between 16:00 – 22:00
and offers an array of tasty bar meals including
Lasagne, Burgers, Salads, Nachos and Pizza. A 24/7
Menu is also available offering Pizza and Jacket
Potatoes. Alternatively, visit the cosy coffee shop
situated in the Hotel Lobby.
Proudly serving Starbucks Coffee, this “hidden
gem” also offers a wide selection of light snacks,
sandwiches, toasties, Panini’s, homemade
baguettes, pastries and cakes!
The Hotel also offers a fantastic Boardroom Facility
designed for up to 18 delegates. Room Hire rates
include Complimentary WiFi, Unlimited Tea,
Coffee and Biscuits, Delegate Stationary, Use of
Conference Phone, Use of 55” HDTV, with laptop
connection, Flip Chart & Markers, Mineral Water &
Sweets. Food and Beverage Discount available from
20% to all Airport Staff and Partners on presentation
of Airport ID (in all F&B outlets)
Hot and Cold Breakfast Buffet from £7.50 per
person. Subject to Availability – Please enquire at
the Front Desk Team or call 01293 579999
Discounted rates are available on request and
subject to availability
Conveniently located within the South Terminal of
London’s Gatwick Airport, free Wi-Fi is accessible
throughout. Travellers can check-in their bags with
their airline the night before their flight, leaving time
to relax and enjoy the bespoke facilities of BLOC
Hotel and the airport.
All rooms are en suite with a monsoon shower,
and all have a king-size bed with Egyptian cotton
linen. The lighting, electronic window blinds,
climate control and flat-screen Smart TV can all be
controlled with the Samsung Galaxy Tab found in
the room.
Guest rooms come complete with ambient
Artemide lighting and complimentary Zenology
toiletries.
The hotel offers 15% discount on production of a
Gatwick ID pass on all room types.
Staff ID required at time of booking and arrival.
For bookings
Email: bookingslgw@blochotels.com
Tel: 0203 051 0101
www.blochotels.com
Email: reservations@hbhgatwick.com
Tel: 01293 579999
PROPERTY HANDBOOK
37
OTHER
Property Customer Survey
Every year we conduct a Customer survey and invite
you to take part. Your participation is extremely
important to us as we would like to evaluate our
performance in order for us to improve the quality
of service that we currently provide.
Newsletters
Regular updates from the Property team are sent to
our customers. If do not already receive a copy but
would like to please send us a note and we will add
you to the database. Property Enquires
property@gatwickairport.com
Monthly Property EHS bulletin
In this bulletin we have a ‘hot topic’ each month
which covers important Environment, Health and
Safety common concerns along with tips and advice
on how to keep yourself and your accommodation
safe and secure.
If you do not already receive a copy but would like to
do so please drop us a note and we will add you to
the database. Property Enquires
property@gatwickairport.com
Property get together
The Property team host get togethers from time
to time for our customers where you will have the
opportunity to informally meet the team, raise any
issues or concerns and hear about property news
and updates.
38
PROPERTY HANDBOOK
13
14
(FAQ) FREQUENTLY ASKED QUESTIONS
Indefinite Tenancies
1.
2.
Q.
Who is responsible for cleaning my room?
A.
It is your responsibility to arrange and pay for the cleaning of the
accommodation you occupy. Gatwick Airport Ltd are responsible
for the cleaning of the common areas.
Q.
Who is responsible for emptying my bins?
A.
It is your responsibility to empty your bins.
You are responsible for emptying your bins and ensuring that your refuse is
taken to the nearest central area. You will then be charged a proportion of the
cost for the removal of the waste off-airport, which will be recovered either
through a service charge or on a separate invoice depending on the type of
agreement you have.
3.
Q.
Who is responsible for the general upkeep and maintenance of the
accommodation?
A.
This usually depends on the type of tenancy agreement you have signed. If
you have a Lease or an Indefinite Tenancy it is usually your responsibility to
look after your accommodation and replace as necessary the tenants and
landlord’s fixtures and fittings. For example your company is responsible for
replacing light bulbs.
As a general rule the tenant is responsible to look after equipment and
lighting that is used solely by the tenants. Lighting within the common parts
that everyone benefits from and equipment such as the air-conditioning
system is maintained by Gatwick Airport Limited but please refer to your
tenancy agreement for clarity.
4.
5.
Q.
Can I redecorate?
A.
You can usually redecorate if occupying under a lease or indefinite tenancy.
Please refer to the lease or speak to your Asset Manager for advice if
necessary.
Q.
Am I allowed to make structural and Non-structural alterations?
A.
This is dependent on what has been agreed in your property lease or licence.
You are not allowed to make structural alterations within your accommodation,
but you may be allowed to make non-structural alterations with the landlord’s
prior consent. Please contact the Asset Manager for your area to understand
what may or may not be allowed in your property. Please note that some
cabling installations within your accommodation may require landlord’s prior
consent.
For further information please contact:
commercial.facilities@gatwickairport.com
PROPERTY HANDBOOK
39
14
(FAQ) FREQUENTLY ASKED QUESTIONS
Indefinite Tenancies
6.
7.
8.
9.
10.
11.
Q.
What happens if I want to lay cables on the trays within the ceiling voids
and ducts?
A.
As the ceiling voids and ducts are not included within your accommodation
you will need landlord’s consent to lay cables. Please speak to your Asset
Manager.
Q.
Can I share the accommodation with another company?
A.
Again this is dependent on what was agreed in your lease or licence
agreement. In certain circumstances this may be acceptable, but please note
that landlord’s consent is always required unless otherwise stated in your
agreement. Sharing illegally could result in the termination of your rights to
occupy the premises. Please speak to your Asset Manager for advice.
Q.
Who pays the Utility bills?
A.
You will be billed for the utilities you have consumed either by meter or
assessment.
Q.
Who is responsible for Fire Fighting Equipment?
A.
The tenant is normally responsible for supplying and paying for fire fighting
equipment within your accommodation and complying with the requirements
of the landlord’s insurers and Fire Authority. This includes ensuring that you
have a valid Fire Risk Assessment relating to the premises.
Q.
Am I allowed to put up signs advertisements?
A.
You are not allowed to exhibit on the premises a sign or advertisement visible
from the outside of the premises without the prior consent of the Landlord.
Q.
Who is responsible for heating equipment in my room and the cost of heating
my accommodation?
A.
Again this is dependent on what was agreed in your lease or licence
agreement. Gatwick Airport Limited is responsible for maintaining each
buildings’ central heating and cooling systems. Usually you pay a charge
for heating the accommodation through either the service charge, or
it is included within the rent/licence fee or billed separately. If there is
heating and ventilation equipment within your demise that only serves your
accommodation, you may be responsible for the maintenance – you can check
in your agreement or ask your Asset Manager for advice. You will also be
responsible for the payment of utilities bills associated with it.
The cost of repairing accidental damage to the heating apparatus within your
accommodation will be borne by the occupier.
40
PROPERTY HANDBOOK
15
AIRPORT MAP
CAR RENTALS
WASH AREA / PARKING
N
CARS RENTALS
MAINTENANCE AREA
HIRE CARS
PARKING / MAINTENANCE AREA
STAFF CAR PARK 'M'
NORTH
TERMINAL
HOLIDAY PARKING
STAFF CAR PARK 'Y'
COACH PARK
PIER 5
STAFF CAR PARKS
574
573
64
572
CAR RENTAL CAR PARKS
569
568
SHORT STAY CAR PARKS
LONGSTAY CAR PARKS
571
570
65
FUEL
FARM
NT LONGSTAY
CARPARKS
66
567
564
563
PIER 5
ENGINEERING CAR PARKS
STAFF CAR PARK 'L'
CONTINGENCY PARKING
NORTH
SHUTTLE STATION
566
565
68 67
NORTH TERMINAL
POLICE STATION
562
561
560
SUMMER
SPECIAL
POLICE STATION
JUBILEE HOUSE
559
558
SOUTH
TERMINAL
CONTRACT CAR PARKS
557
CARGO CENTRE
46
47
555
SUMMER SPECIAL
PIER 4
48
554
159
HIGH-SIDED VEHICLE PARKING
158
157
156
155 154
153
553
STAFF CAR PARK 'J'
552
235
SUMMER
SPECIAL
54
551
VALET PARKING
53
52
51
50
49
PIER 4
35
36
ATLANTIC
HOUSE
STAFF CAR PARK 'B'
37
STAFF CAR PARK 'G'
34
180
234
COMMUTER PARKING
PIER 6
152
178
BUILDINGS
233
STAFF BUS ROUTES
151
PIER 3
111
150
101
112 113
102
176
177
174
175
172
173
170
171
160
110
42
41
32HOUSE
31
ASHDOWN
109 107 106 105 104
25
161
STAFF CAR PARK 'W'
231
230
136 135
134
133
132
145
144
143
142
141
23
21
130
AOSU
FIRE STATION
FIRE STATION
131
TRAIN STATION
17
15
13
SOUTH
TERMINAL
PIER 2
27
140
19
28
24
PIER 2
22
20 18
SCHLUMBERGER HOUSE
STAFF CAR PARK
STAFF CAR PARK 'H'
ID CENTRE
232
STAFF BUS STOP
SOUTH
SHUTTLE STATION
33
43
PIER 6
MAINT. HANGAR
AREA
7
38
PIER 3
16
14
12 11
FIRST POINT
STAFF CAR PARK
10
CONCORDE HOUSE
7
9
COURTLANDS PARKING
BIKE SHED
ST LONGSTAY
CARPARKS
STAFF CAR PARK 'X'
STAFF CAR PARK
'Z' OVERFLOW
CAR PARK 'V'
STEERS LANE CAR PARK
42
PROPERTY HANDBOOK
USEFUL NUMBERS
Emergency
01293 501222
Unattended bags
01293 501212
Faultline (Option 5)
01293 501111
16
From a white phone
Emergency
222
Unattended bags
1212
Faultline (Option 5)
1111
OCS Cleaning Contacts
Property
07768 812820
South Terminal
07803 029475
North Terminal
07803 029477
PROPERTY HANDBOOK
43
HEADING SUB
Gatwick are thrilled to advise that a £120m project
to Re-develop Gatwick Station was announced in
the Autumn statement on 3rd December 2014. The
project will be partly funded by Gatwick Airport and
will fundamentally change the passenger journey
for approximately 38% of our passengers who come
to the airport by train, as well as over 40% of our
staff, in total 15m people in 2014 increasing to over
21million by 2025 (single runway).
The current proposals will be to infill between the
existing entrance bridges. The new central plaza
will provide a huge space for our train users to
access and egress the platforms and a seamless
transition into the check-in concourse.
There will also be dedicated route to the shuttle
which will ensure that passengers heading to North
Terminal do not needlessly enter the South Terminal
check-in area. It is anticipated that the existing
station remains in situ but is effectively closed
off and is used for predominately back of house
activities.
The design of the new station concourse has yet to
start in great detail but the image below gives an
indication of what the station could look like.
Gatwick Property Team
Destinations Place, South Terminal,
Gatwick Airport, West Sussex, RH6 0NP
property@gatwickairport.com
44
PROPERTY HANDBOOK
JULY 2015