Air France in Gabon: additional flights between Libreville and Paris

Air France in Gabon:
additional flights between
Libreville and Paris-CDG
April 2013
1
Rendez-vous à Paris
by
PARIS 7
VOLS
PAR SEMAINE
www.airfrance.ga
As
fromdu
01/04/2013.
Contact
Air France
on 01
79France
64 64au
for01more
information.
À partir
01/04/2013.
Renseignez-vous
auprès
d’Air
79 64
64.
Air France is continuing to expand its offer of flights to Africa. Since 31 March
2013, the Company has been operating a daily flight between Libreville, the
capital of Gabon, and Paris-Charles de Gaulle. In this way, the Company is
committed to supporting the economic development of the fast-growing African
continent.
• A tailor-made offer
Flights are operated by Boeing 777 (B777-200 or B777-300) offering the choice
between 4 travel classes: La Première, Business, Premium Economy, Economy.
The aircraft’s capacity is adapted to demand depending on the day.
The Boeing 777-200 is equipped with 4 seats in La Première, 49 in Business, 24
in Premium Economy and 170 in Economy.
The Boeing 777-300 is equipped with 8 seats in La Première, 67 in Business, 28
in Premium Economy and 200 seats in Economy.
3
Rabat1 2/j
Casablanca4
4/j + 7/s
Algiers2
5/j + 5/s
Tunis3
5/j + 4/s
Cairo
AF 7 / KL 5
Marrakech5 5/j
Nouakchott7 AF 4
Dakar AF 7
Bamako AF 6
Conakry7 AF 7
Niamey AF 5
Ouagadougou AF 7
N'Djamena AF 3
Djibouti AF 3
Abuja AF 7
Freetown6 AF 2
Monrovia6 AF 2
Abidjan AF 1011
Bangui AF 1
Yaoundé AF 3
Entebbé KL 6
Accra KL 7
Lomé AF 5
Cotonou AF 5
Lagos AF 7 / KL 7
Port Harcourt AF 7
Malabo AF 7
Kigali
KL 6
Brazzaville AF 4
Nairobi9 KQ 12 / KL 7
Kilimandjaro KL 7
Dar es salaam KL 7
Kinshasa AF 4
Luanda AF 2 / KL 2
Libreville AF 7
Douala AF 7
Pointe Noire AF 5
Lusaka8 KL 3
Harare8 KL 3
Antananarivo10
AF 4
1
Rabat: 2 daily flights on departure from CDG
2
Algiers: 5 daily flights on departure from CDG
+ 5 weekly flights on departure from Marseille
3
Tunis: 4 daily flights on departure from CDG
+ 1 daily flight on departure from Marseille
+ 2 weekly flights on departure from Toulouse
+ 2 weekly flights on departure from Nice
4
Johannesburg
AF 7 / KL 7
Cape Town AF
Casablanca: 3 daily flights on departure from CDG
+ 1 daily flight on departure from Orly
+ 3 weekly flights on departure from Marseille (from 15/07/2013 to 01/09/2013)
+ 3 weekly flights on departure from Toulouse (+1 from 15/07/2013 to 01/09/2013)
5
Marrakech: 3 weekly flights on departure from Marseille
+ 2 weekly flights on departure from Toulouse
6
Monrovia / Freetown: 2 weekly flights CDG-Monrovia-Freetown-CDG
7
Conakry / Nouakchott: 33 weekly flights CDG-Conakry + 4 weekly flights CDG-Nouakchott-Conakry
8
Harare / Lusaka: Amsterdam-Harare-Lusaka-Amsterdam
9
Nairobi: KQ 12 (Kenya Airways) = 5 from CDG + 7 from Amsterdam
10
Antananarivo: summer 2013
11
Abidjan: as from 15/04/2013
12
Cape Town: Seasonal service until 11/05/2013
312 / KL 4
The Air France-KLM network in Africa
Present in Africa for close to 75 years, Air France and KLM continue to
strengthen their network in this region of the world. The Group currently flies
to 42 destinations in Africa, linking the continent to the Paris-Charles de Gaulle
and Amsterdam-Schiphol hubs with a +8% increase in capacity during summer
2013.
A partnership agreement with
Kenya Airways for an enhanced
flight offering to Africa
Thanks to its joint-venture partnership with Kenya Airways, the Air France-KLM
Group can offer even more flight frequencies between Europe and Africa and is
expanding its network with 6 destinations:
- Bujumbura (Burundi),
- Kisumu (Kenya),
- Lilongwe (Malawi),
- Mombasa (Kenya),
- Addis Ababa (Ethiopia)
- Khartoum (Sudan)
5
Dedicated airport staff
Personalized services for African customers
Air France offers customers on its African routes tailor-made services as soon as they
arrive at the airport, as well as the excellence of French in-flight service.
At the airport
• Dedicated airport staff
At Paris-Charles de Gaulle, a team of experts from the African continent is present on all flights to and from Africa, where they provide commercial assistance
to passengers, taking into account the geopolitical, commercial, regulatory and
cultural characteristics of each country.
To make passenger handling easier, Air France has multicultural teams familiar
with the specific expectations of its international customers. On a daily basis,
they welcome close to 5,000 passengers, helping them with check-in and with
their connections between flights.
• A more advantageous baggage policy to Africa
Air France offers a larger baggage allowance than on the rest of its long-haul
network, to most African destinations. Rules for checked baggage:
- La Première : 3 bags each weighing up to 32 kg
- Business: 2 bags each weighing up to 32 kg
- Premium Economy: 2 bags each weighing up to 23 kg
- Economy: 2 bags each weighing up to 23 kg
• Special services for families and young travellers
Air France offers a comprehensive range of services for close to 400,000 unaccompanied children (UM), travelling with Air France every year.
At Paris-Charles de Gaulle, Europe’s largest lounge specifically accommodates
young travellers in transit: an area spanning over 200 sq. m is equipped with Sharp
flat-screen televisions and Sony playstations for older children, manual activities
for younger children, and a wide range of games and activities to suit all ages
(babyfoot, board games, magazines, etc.). Children from the age of 2 can become
members of the Flying Blue Jeune Frequent flyer programme.
A new latest check-in time for
flights to Africa
Air France has modified the latest check-in time (latest time after which customers can no longer check in or drop off their baggage) on flights to Africa leaving
Paris-Charles de Gaulle, up from H-60 minutes to H-90 minutes. This measure
concerns the Company’s entire African network except Johannesburg and Cape
Town, and aims to achieve excellence in terms of on-time performance. The
modified latest check-in time also allows to improve baggage performance on
arrival at African stations.
7
Crews trained in African culture
The Paris-Charles de Gaulle hub:
quick and easy connections
On board
At Paris-Charles de Gaulle, Air France customers benefit from quick and easy
connecting channels in modern buildings. All international flights are grouped
together in terminal 2E(1). Terminal 2F is exclusively dedicated to European
(Schengen)(2) flights operated by Air France and its SkyTeam alliance partner
airlines. By grouping together Air France operations to the east of the airport,
connecting circuits have been made shorter and simpler, allowing customers to
save up to 10 minutes when connecting between two flights.
• Crews trained in African culture
More than 2,500 cabin crew, belonging to Air France’s Africa and Middle East
Division, are trained in international standards and the specific expectations of
customers on African routes.
• Air France-KLM staff at African stations
Around 1,000 local staff make up the Air France and KLM teams on the African
continent. They receive continuous training in international industry standards,
working on a daily basis to provide customers with the best of Air France and
KLM.
• Adapted meal service
To adapt to the early-morning arrival times of flights arriving from Africa, a new
breakfast service has been introduced in Business class and Economy class on
Air France flights.
(1) except for flights to Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok, with
check-in at terminal 2F.
(2) from the following countries: Germany, Austria, Belgium, Denmark, Spain, Estonia,
Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway,
Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and Czech Republic.
9
An in-flight service combining
comfort and prestige
La Première, fully-personalized exceptional service
With its La Première class, Air France has laid down the codes of an outstanding
service to meet the needs of customers sensitive to the slightest detail, designed
around the three watchwords of consideration, discretion and awareness. From
the time the passenger arrives at the airport, to the welcome they receive on
board and the monitoring of their baggage, everything possible is done to facilitate their journey and encourage them to relax and take it easy.
The La Première cabin is now available on long-haul flights to Abidjan, Johannesburg, Douala, Malabo, Libreville, Yaoundé, Luanda, Abuja and Port Harcourt.
At the airport:
exclusive, personalized service
At Paris-Charles de Gaulle airport, customers are totally looked after from their
arrival, when a porter takes charge of their baggage, to check-in formalities,
and then in the La Première lounge. This exclusive itinerary saves precious time,
allowing passengers to take advantage of the luxurious La Première lounge
at Paris-Charles de Gaulle. Designed by interior architect Didier Lefort, the La
Première lounge at Paris-Charles de Gaulle provides passengers with over 1,000
sq. m of space where they can dine, relax (bar, spa operated by the Biologique
Recherche brand), work or simply take the weight off their feet.
The restaurant features menus designed by Alain Ducasse and a selection of the
finest wines from the Air France cellar. To ensure stress-free, discreet boarding,
passengers are informed by lounge staff when their flight is ready to depart,
and they are then personally accompanied by car to the aircraft, boarding a few
minutes before the doors are shut. Passengers transferring to an onward flight
at Paris-Charles de Gaulle are systematically welcomed as soon as the aircraft
doors are opened, and accompanied to the La Première lounge. Air France is
the only airline to offer this service.
An in-flight service combining
comfort and prestige
On board, the passenger’s seat transforms into a real 2-metre long bed, with a
duvet. The seat’s positioning offers direct aisle access. The personalized service
enjoyed by La Première passengers helps to make in-flight meals a genuine
interlude of relaxed pleasure. Passengers freely choose the dishes they wish
to savour, in their own time. Air France designs its menus in the manner of a
gourmet restaurant, using Servair’s culinary studio overseen by Joël Robuchon,
the chef with the most Michelin stars worldwide in 2009, accompanied by
Guy Martin, the chef of the starred Grand Véfour restaurant in Paris, and Jacques
Le Divellec*.
* On flights departing from Paris-Charles de Gaulle
At each stage, passengers are constantly pampered by Company personnel.
Consideration, discretion and awareness are the three essential qualities of
our ground staff and of the 1,500 pursers, hostesses and stewards specially
selected from Air France’s 15,000-strong flight crews to satisfy the expectations
of La Première passengers.
11
A new lounge spanning over 3,000 sq. m
at Paris-Charles de Gaulle
Business, the best of French lifestyle
Air France’s Business class offering is constantly evolving to match the Company’s
exacting standards and all-round attentiveness, as it seeks to provide its customers with the best of the unique French lifestyle, or art de vivre à la française. From
cabin fittings to inflight meals, the Company provides a service that combines
comfort and modernity, bringing passengers an ever more refined service. Every
six months, a new chef offers his gourmet creations on board the Business class
cabin*. Since February 2013, renowned chef Michel Roth has took over from Guy
Martin and Joël Robuchon. With these menus, the Company intends to surprise
its customers and promote its role of ambassador of fine cuisine.
* On departure from Paris
Michel Roth, a new Michelin-starred
chef in Business class
Since 1st February 2013 and for a period of eight months, on all long-haul flights
departing from Paris-Charles de Gaulle, Air France’s Business class customers
can enjoy one of the exceptional dishes signed by Michel Roth, Bocuse d’Or
award winner and nominated Meilleur Ouvrier de France. Taking over from Joël
Robuchon and Guy Martin as ambassador of fine French cuisine, Michel Roth
offers six exceptional hot dishes emphasizing traditional and original cuisine in
Business class. His dishes are renewed twice a month for the pleasure of frequent
travelers.
Michel Roth’s cuisine, a mixture of authenticity, simplicity and humanity, has its roots
in local French produce, where the authentic taste of French cuisine is respected.
This rigor and creativity are shared and passed on to the Servair chefs who make
the dishes created by Michel Roth for Air France passengers.
In Business class, Air France has equipped part of its fleet with a full sleep seat
offering passengers optimum travel comfort. Over 2-metres long and 61 cm wide,
the seat is one of the most spacious, comfortable beds on the market. With simpler, more intuitive controls, and redesigned storage compartments, the seat also
features a new 16/9 video screen.
A new lounge spanning over 3,000
sq. m at Paris-Charles de Gaulle
Around the world, Air France customers travelling in Business cabin have access
to 500 Business lounges, including 50 Air France lounges, offering a wide range
of services in a calm and welcoming environment, away from the bustle of the
airport.
Air France currently offers the largest Business class lounge on its network at
Paris-Charles de Gaulle. Spanning over 3,000 sq. m and dedicated to customers’
well-being, this new lounge, designed by Noé Duchaufour-Lawrance, allows
passengers to make the most of their time prior to take-off or between flights. In
this haven of peace, an offer of hot food supplements the snacks and beverages
already provided in other Air France lounges. Wi-Fi access, touch screens and
self-service computers allow passengers to work in peace while a Clarins beauty
care and massage service tempts passengers to relax before boarding.
• On arrival at Paris-Charles de Gaulle, all of the services to start your day right
On their arrival at Paris-Charles de Gaulle, the Arrival lounge in Terminal 2C welcomes customers from 5:00 a.m. to 2:00 p.m. Spacious shower facilities, clothes
steaming, breakfast, a work area equipped with computers, international newspapers and magazines, a service for booking transportation to Paris: everything is
done to put the customer in the best condition to start the work day.
13
Premium Economy:
more comfortable way of travelling
Premium Economy, enhanced comfort
Available on all flights operated by Air France to Africa, the Premium Economy
cabin creates a new, more comfortable way of travelling for business or pleasure
at affordable prices in a separate cabin offering 40% more space than Economy
Class.
Air France provides a seat which reclines to 123° within a rigid shell to protect
passenger space and privacy. The 48cm-wide seat has 10cm-wide leather
armrests enabling each passenger to rest their elbows without intruding on their
neighbours. Seats are also equipped with a large, 10.4-inch (26-cm) in-seat
video screen giving access to the 600 hours of on-demand entertainment provided on Air France long-haul services.
Economy, your essential Air France
In the Economy cabin, passengers can enjoy the essentials of Air France service
at attractive prices. The 44cm-wide seats recline to 119°, with a sliding seat pan,
adjustable headrest and footrest, a tray with rounded corners, and storage for
spectacles and drinking glasses.
The armrests fold back completely, even when the seat is in the reclining position,
making life easier for families travelling together. Seats are also equipped with a
6.4 inch in-seat video screen so that passengers can enjoy Air France’s in-flight
entertainment programme to the full.
Each month, Air France adds new material to its long-haul in-flight entertainment programme comprising films, cult TV series, news, themed channels and
music.
15
Servair, leading airline caterer in Africa
Servair, leading airline caterer in Africa
Servair, an Air France subsidiary and leading airline caterer, is particularly present
on the African continent.
Servair in Gabon
At the Léon Mba airport in Libreville, Servair Gabon has been offering a wide
range of catering services since 1989. It manages the entire range of culinary
and logistics skills to meet highly-diversified expectations: cleaning services,
VIP lounge management, installation of duty-free boutiques, gastronomic meal
service for company events, etc.
Servair Gabon combines all the benefits of cutting-edge logistics systems in
terms of reactivity, production and routing capacities: from preparing the order
through to delivery, the Servair Gabon teams are committed to guaranteeing
a high-quality service, while strictly complying with food safety and hygiene
standards.
Synonymous with culinary excellence worldwide, Servair Gabon permanently
innovates in order to create new recipes and new flavours. The company uses
fresh, local produce in the preparation of diverse dishes, combining traditionallyinspired recipes with innovative flavours.
Each Servair centre offers the service quality of a local partner and promotes
the local economy. The company is currently a member of the AFRAA (African
Airlines Association), in charge of ensuring efficient cooperation between airlines
and working towards the economic and social integration of African countries.
Present in 16 airports on the continent, Servair employs a workforce of some
2,500 people in Africa.
17
SkyPriority: exclusive advantages
from check-in to baggage delivery
SkyPriority: exclusive advantages
from check-in to baggage delivery
At SkyTeam level, SkyPriority delivers the most exclusive benefits offered by
the Alliance’s 19 member airlines to ensure the smoothest possible experience
for passengers travelling in La Première, Business, Premium Economy class
as well as SkyTeam Elite Plus members. The instantly-recognizable SkyPriority
logo is printed on boarding cards and features on all airport signage. The free
service offers eligible passengers priority at check-in, faster, privileged access to
security checks and customs formalities, plus priority boarding*. Moreover, when
disembarking, customers are among the first to leave the plane and benefit from
priority baggage delivery on arrival.
SkyTeam is the first airline alliance to offer Premium passengers a series of
priority ground services. SkyPriority is currently available at over 1,000 airports
worldwide
SkyTeam Go Africa
In 2012, the SkyTeam alliance launched the Go Africa pass enabling customers
to save money while enjoying greater flexibility on flights operated in Africa by
Kenya Airways.
Customers who have purchased a Go Africa pass can use between 3 and 16
flight coupons. Fares are calculated on the basis of the number of miles flown
without stop-overs, offering reductions of up to 75% on classic fares depending
on the itinerary. Passengers benefit from fully flexible travel dates. They can begin
and end their trip in the country of their choice, no minimum duration of stay is
required and the maximum duration corresponds to the intercontinental ticket’s
expiry date.
SkyTeam Go Africa is available for people travelling on business or for leisure on
one of the 19 SkyTeam member airlines, as part of an intercontinental round trip
to Africa or a Go round the World ticket.
* At all airports where local infrastructure and legislation allow
19
Flying Blue Petroleum: Europe’s leading frequent
flyer programme for oil and gas industry destinations
Flying Blue, the leading frequent flyer programme
Flying Blue, Europe’s leading frequent flyer programme with 21 million members,
groups together 31 airline and over 100 non-airline partners. The more frequently
its members travel, the more their loyalty is rewarded. customers can access a
whole raft of services specially designed to make travelling more enjoyable.
On the www.airfrance.fr and www.klm.com websites, members are free to
consult their account, directly order their award tickets or request mile updates.
On the www.flyingblue.com website, members can easily book promotional
award tickets exclusively available online: Promo Awards@. Members can also
consult the many ways to earn and spend their miles as well as an exhaustive
list of all the programme’s partner offers in “Flying Blue Store”. New members
have access to a clear presentation of Flying Blue with a detailed description
of the different benefits that come with each status, together with videos and
tutorials.
Flying Blue Petroleum
Flying Blue Petroleum is Europe’s leading frequent flyer programme for oil and
gas industry destinations. The programme gives its 60,000 members in its 95 oil
and gas industry destinations access to a range of exclusive benefits that come
with being a member of a private club.
Flying Blue Club Africa
Flying Blue Club Africa is a community site for FlyingBlue members working with
or on the African continent, and who wish to exchange information with their
peers or obtain advice and contacts related to their business in Africa.
21
Stay connected with Air France’s mobile
websites and apps
The latest technologies serving our customers
AF Connect,
an exclusive, free service
When booking their flight, customers benefit from «AF Connect,» an exclusive,
free service, with no registration or subscription, which proactively informs customers of any changes and irregularities during their trip.
With the cell phone number and e-mail address provided by the customer when
purchasing their trip, Air France will inform and propose an alternative, from
14 days before departure, either by telephone, text message or e-mail, of any
delay or flight cancellation, a change in gate or after takeoff, delayed baggage
delivery.
To be personally notified, each customer must ensure that Air France has a sure
way of contacting them by providing contact details (phone, mobile or email) that
they will be using during their trip. This information can be provided at time of
booking, either via a call center, an Air France ticket office, a travel agency, on a
website or via the «Manage your reservations» section on www.airfrance.fr.
Apps and mobile websites
Air France offers its customers equipped with a smartphone many free apps and
a mobile website (http://mobile.airfrance.com) which, among other things, enables them to buy a ticket and manage their reservation directly from their mobile.
The «my account» section means all customers can fill in and save personal data
in order to make reservations, check in or make changes in just a few clicks.
With this service, they can also check in from 30 hours before the latest check-in
time and receive their boarding pass by e-mail or on their mobile phone.
On iPhone and Android, Air France has launched two new applications for free
download: «Meilleures offres by Air France» on iPhone, and the new «Air France»
app on iPad. With great visuals to inspire a desire for travel, easy navigation and
direct access to the best fares to prepare for their trip, customers can fly away
at the best price and enjoy Air France’s destination guide.
Before and after your trip,
find Air France on Facebook
and Twitter
In Africa, Air France and KLM have increased direct contact with their customers
on Facebook and Twitter.
Air France and KLM’s Facebook pages have close to 4.5 million fans, with more
than 150,000 African fans on the Air France page. Both airlines feed their respective walls daily with information about their products and services, contests
and dedicated special offers for fans.
On Twitter, Air France has nearly 300,000 followers. The airline responds directly
to passengers to create better links with its customers on its @AirFrance account,
as well as on accounts dedicated to current news in some African countries
(Morocco @AirfranceMA, Tunisia @AirfranceTN, Nigeria @AirfranceNIG, Côte
d’Ivoire @AirfranceCI and Algeria @AirfranceDZ).
On Facebook and Twitter, Air France and KLM offers assistance to passengers
24/7, in 5 languages.
23
© association PADEM
The Air France Foundation:
20 years of service to children
The Air France Foundation:
20 years of service to children
Since its launch in 1992, the Air France Corporate Foundation has been supporting projects for children and young people who are sick, disabled or in great
difficulty, in France and other countries where the airline is present.
• The Foundation in Gabon, a partner of the French Red Cross
The Air France Foundation has been supporting and subsidizing the French Red
Cross since 2011 as part of a prevention campaign for HIV-positive mothers.
This project provides food for pregnant women living with HIV. They are taken
care of at ten treatment centers in Gabon and informed about breastfeeding
protection, which aims to contribute to reducing the mortality rate of infants born
to carrier mothers.
The program also aims to improve the proper monitoring of antiretroviral treatment of infected pregnant women, through the distribution of monthly food
vouchers and incentives for protected breastfeeding.
25
Air France offers a daily flight between
Paris-Charles de Gaulle and Libreville
Air France in Gabon
On 7 October 1933, Air France was born from the merger of five French airlines:
Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), the CIDNA
and Aéropostale. It is one of the few airlines to have been created before the
Second World War.
• March 1937: launch of the first services by Aéromaritime between Dakar and
Cotonou. There were several stopovers to transport mail and cargo, including
Port Gentil. In Dakar, the connection was operated by Air France to South America, Morocco and France.
• After the war, Air France services resumed with a Dakar - Baloma - Conakry
- Robertsfield - Abidjan - Accra - Lome - Cotonou - Lagos - Douala - Libreville
- Port Gentil - Pointe Noire - Brazzaville route, operated by Lockheed Lodestar,
Junkers JU 52 and DC-3.
• 1952: an Air France ticket office was opened in Libreville. Air France started
operating services to this city on the Paris-Algiers-Kano-Douala-Libreville-Brazzaville route, operated by Constellation.
• 22 October 1958: Air France launched its first nonstop Paris – Port Gentil flight,
which continued on to Libreville and Brazzaville.
• 1977: Air France and Air Gabon launch a joint Paris- Libreville service with
stopovers in Nice, Geneva and Rome, with four weekly flights by Air Gabon
Boeing 747 «combi».
• 1981: U.T.A. and the Angolan airline TAAG launched a weekly Paris-LibrevilleLuanda service, operated by UTA’s DC.10-30 or by TAAG’s Boeing 707.
• 1983: three U.T.A. flights served the capital of Gabon by DC-10 or 747: Paris-Marseille-Libreville, Paris-Lagos-Libreville and a nonstop flight from Paris to
Libreville.
• 1 January 1992: Air France took over the lease management of U.T.A. and
started operating the Paris-Libreville-Johannesburg and Paris-Lagos-Libreville
routes by Boeing 747. Port-Gentil was served from Libreville by Air Gabon, as a
connection with Air France’s Paris-Libreville route.
• 1995: Air France served Libreville with three weekly nonstop flights, by Boeing
747 and Airbus A310.
• 1998: Air France operated three weekly Paris-Libreville flights by A310-300,
the fourth being operated by A340-300.
• 2005: Air France started operating the Boeing 777-200 on its Paris-Charles de
Gaulle – Libreville route, with four weekly flights.
• 2010: five weekly frequencies to Libreville.
• 2013: Air France offers daily flights between Paris-Charles de Gaulle and
Libreville
27
Air France Press Office - April 2013
http://corporate.airfrance.com/en - @AFnewsroom