Congratulations!!!! Team Cargojet

The
Newsletter
for
Employees
Congratulations Ajay Virmani!
of
Cargojet/Starjet
Congratulations!!!!
Team Cargojet
It was a great honour accepting the Entrepreneur of the
Year award on behalf of our great team on October 7,
2004, at the Ernst and Young Gala Event Evening.
Ernst and Young Entrepreneur of the Year award honours
entrepreneurs who have demonstrated excellence, innovation, performance and personal commitment to their
business. This award certainly honours the entrepreneur in
each one of you and the commitment you bring to Cargojet.
Ernst & Young Entrepreneur of the Year Award
The environment today in the aviation business is
extremely turbulent. Through the efforts of our dedicated
and committed Cargojet team it has made it easier
for us to make this business a success. No doubt, we
have earned the loyalty of our customers by providing
unparallel on-time performance and excellent service.
To be continually successful and earn every pound of
business from our customers we must continue to provide
the best possible service and excel in all areas of our
operations while keeping our cost in control. I am counting
on each one of you to keep up the great effort and
continue to provide the competitive edge in the market
place in becoming the best cargo airline not only in Canada
but globally.
Congratulations to the One Team on behalf of Dan, Jamie
and myself for this great honour and award which is
proudly displayed in our reception area at our Head Office
in Mississauga.
CJD
-GCJ
C-G
“WORLD CUP OF HOCKEY
STARJET FLIGHTS”
the on-time performance and especially
the overall coordination and communication with individual teams and the NHL for
each flight were all done in a "first class"
manner! A note from the NHL that I
received said "Everyone from your staff
working on this event was absolutely
September 27, 2004
amazing! Thank you Starjet! - this is a
testament to the efforts that each one of
you contributed to our overall success.
Steve Lemesurier
We simply could not have accomplished,
Starjet Canada
yet another, successful series of charter
flights, without your individual contribu-
Dear Steve:
tion and efforts!
Jamie Porteous
Executive Vice President Sales & Service
On behalf of Team Canada and Hockey
As I indicated in my email prior the start of
Canada, I’d like to thank you and your
the WCOH, this gave us an excellent
company for the quality service you
Congratulations and a big thanks to
opportunity to showcase Starjet and what
provided in transporting Team Canada
every one of you that was involved in the
we can do for the NHL in the future. We
during the 2004 World Cup of Hockey
recent WCOH Starjet flights. We success-
surpassed everyone's expectations and
Team. Your professionalism was appreci-
fully completed just over 42 block hours
I am certain that this will help us down
ated by all.
of flying from Aug 22 - Sep 12th and
the road as we try to secure additional
operated 100% on time for Team Canada,
business for Starjet!
Best wishes.
and Team Finland! (and we threw in a
Thanks again for your commitment and
Sincerely,
few extra New York Yankee trips and
dedication in making these flights such a
a Cargojet customer trip in between,
success!
Team USA, Team Russia, Team Slovakia
just to make it interesting!).
Regards,
Bob Nicholson
The feedback that we received from the
President
individual teams and from the NHL was
Hockey Canada
tremendous! The quality of the aircraft,
the
in-flight
service,
the
catering,
Jamie
jlw
“TRAINING TO MAINTAIN THE HIGHEST STANDARDS”
In pre-simulator days, pilots
If that is not enough, each pilot must annually
would conduct all flight training in the actual
fly with one of our Check Captains who assess
airplane. While flying the actual airplane is as
the pilot's skill and proficiency.
Why Dallas?
real as it gets, it may not be the safest or the
most cost effective means to conduct training.
Although we spend thousands of dollars and
many hours each year on required training,
Today, multi-million dollar flight simulators
Cargojet, the Training Department and our
operate on hydraulic jacks, which provide full
dedicated pilots all have one goal, which is to
motion, that pitch, roll, and yaw, thus creating
maintain the highest level of safety and
an almost identical feeling as flying the actual
standards on each and every flight.
aircraft. The simulator is equipped with a
detailed visual display that from the pilot's seat
looks and feels like the real thing. In addition,
the computer database allows the instructor
to create a seamlessly endless number of
faults, from a failed flight instrument or a minor
Captain Steve Cantwell Manager, Training and Standards
hydraulic leak to an engine fire or serious flight
control problem. Being able to simulate almost
Once hired by Cargojet, most of our pilots have
any problem better prepares our pilots for the
already spent many years and thousands of
worst-case scenario.
flight hours building time flying in remote parts
of the country to finally land the big airline job.
After 40 hours of simulator instruction the
So, other than a pilot's licence and thousands
pilot is assessed during a four-hour flight test
of hours, what does it take to fly a Cargojet
that is conducted by Transport Canada. Once
aircraft?
successful, the pilot will fly for the first fifty
hours on our nightly operation under the
Initially, all new hire pilots require two months
supervision of a training pilot.
of training prior to ever sitting in the flight deck
of a Cargojet aircraft. They start by attending
On top of continually self-studying and
three weeks of classroom instruction (Ground
furthering their knowledge, we require each
School) specific to the Boeing 727 aircraft
pilot to attend three days of recurrent ground
and Cargojet Operating Procedures.
school every twelve months.
After
Semi-annually
successfully completing Ground School, the
they are also required by regulation to conduct
pilot travels to Dallas for forty hours of
recurrent simulator training and pass a
instruction in a full motion flight simulator that
Transport Canada flight test.
is conducted by our own instructors.
Flight Simulator
“ERNST & YOUNG ENTREPRENEUR OF THE YEAR
GALA EVENING”
Ajay Virmani, Bruce Rodgers (Sameday), Jim Fisher (UPS)
& Jamie Porteous
Ajay Virmani Accepting His Award
Dan Mills, Ken Allen (DHL), John Ferreira (UPS), Ajay Virmani,
Jim Fisher (UPS) & Roger Arbour
Raymon Lord & Ajay Virmani
Anthony Joseph, Gerry Dimakopoulos (RBC),
Wade Morrell & Dan Mills
“ERNST & YOUNG ENTREPRENEUR OF THE YEAR
GALA EVENING”
Sergio Romano, Wade Morrell
& Paul Rinaldo
Team Cargojet & Distinguished Guests
Ajay Virmani & Giselle Campeau
Roger Arbour, Bruce Rodgers (Sameday),
& Jamie Porteous
Navdeep Bhatia & Ajay Virmani
Ajay Virmani Congratulating & Thanking His Team
“INFORMATION TECHNOLOGY - YOUR STRATEGIC PARTNER IN SUCCESS”
Anju Virmani Director of Information Technology
For any organization seeking to achieve
high performance, the role of Information
Technology has never been more vital.
Traditionally viewed as a facilitator of business,
more recently, innovative and successful
companies have come to view IT as a strategic
partner in their corporate business plan.
Companies use IT to move ahead of their
competition, viewing IT as a source of
competitive advantage and using IT to
empower their employees with tools to make
them successful. One of the most important
resources in any organization is "Information".
The extraordinary abundance and easy
accessibility of information mean that its very
nature is changing. The tools and technologies
used to gather and share information are
contributing to an ever-expanding list of uses
for information in business. IT is about
leveraging all these tools and making them
available to you, our ONE TEAM.
So let's talk about IT at Cargojet. Allow me to
take this opportunity to guide you through the
evolution of IT at Cargojet and introduce
you to Kevin Dsouza and Sohail Kayani,
your dedicated IT support team, and Wally
Fong who supports our very fragile and
temperamental Billing System affectionately
known as TLS.
A little over two years ago, IT at Cargojet
experienced its humble beginnings with the
help of a consulting company and established
its current infrastructure with two servers
running a mail/exchange server, and a file
server to store information. We had 10
desktops and a handful of laptops. Since then
we have made a significant investment in
our infrastructure, our hardware and our
software licensing. Today we have a server
room that boasts 18 servers running under a
Windows 2000 environment, using CITRIX to
deploy our applications across the country.
We provide technical support to over 200
users, some 100 desktops and 50 laptops and
we do it 24 hours a day 7 day a week. On an
average day we support 10 to 20 issues
ranging in various levels of priority to users
across the country. Making information
available to the appropriate people at the
appropriate time is a task of the highest
priority. High speed Internet has been made
available to all stations, making it possible
for everyone to share information across
the country. This enables us to support
applications for all the business area, all
deployed over Citrix to the twelve stations
across Canada. Not only does the support
team provide infrastructure support to all these
applications, they also provide services for
users ranging from to hooking up printers to
providing support for the Blackberries.
In the past two years, our business has
overcome many challenges and has grown
exponentially. Our infrastructure, too, has
faced many challenges. The amount of
information we manage on our servers has
more than quadrupled in this time, our files
have grown, and our backup tapes are full.
We seem to be bursting at the seams as we
outgrow our servers. An important aspect
of our job is to manage the growth of this
information and technology and the risk
associated with it.
Still there is more to IT than meets the eye.
Our job doesn't end with supporting users,
providing new equipment, and maintaining
existing equipment. It is also our mandate to
protect the resources of Cargojet, including
its data, information and the hardware and
infrastructure. To this end, we constantly
ensure that our networks are safe from virus
attacks and hackers, and that our networks
are kept fine-tuned, up and running 100% of
the time.
IT is currently managing several new projects.
We are working on improving our infrastructure
in terms of connectivity across the country.
We are partnering with telecommunication
companies to find innovative and cost-effective ways of communicating with our
stations. We are exploring new and emerging
technologies that have evolved with the
Internet Protocol such as Voice over IP.
Because of the nature of our business, it is
imperative to provide a disaster recovery
infrastructure that serves us well in times of
disasters like power failures and fires. We are
exploring options for our Disaster Recovery
plans.
In addition, we are just about ready to launch
our intranet site. This site will provide a means
for employees to communicate with others
efficiently and for management to share
information with the employees. We are
constantly looking at opportunities to make the
best use of our valuable resources, information
and people.
But this is only the beginning. A high-performance IT plan involves managing far more
than traditional business data. It involves
recognizing inefficiencies in our current
systems and applications, and managing the
risk associated with them as well as identifying
opportunities for streamlining organizational
processes. Most of all IT deals with helping
you to manage change effectively. Today, we
have access to information from real-world
observations, made possible by the growing
prevalence of RFID tags, sensors, web
cameras and GPS, as well as information from
shared data banks and the Internet. And
thanks to the advancement of wireless and
mobile technologies we are able to tap and
share information, much more readily. The
Blackberry deployment a Cargojet has been
most readily embraced and is by far the most
successful project to date.
IT at Cargojet is about leveraging this vast
amount of information to work for us. IT is
about supporting you and partnering with
you to identify the right tools so that we as
a company can reach greater heights in
innovation and performance.
IT does not exist in isolation. We are your
partners in business. If you see a need in your
area of business that would benefit from
innovation and technology, we encourage you
to talk to us. Get us involved early, so that we
may help you to identify resources and
technologies that are instrumental to achieving
your goals. Please feel to drop by and ask
questions or exchange ideas or even ask for a
tour of our server room. We are proud to be
supporting our ONE TEAM at Cargojet!
“PULLING TOGETHER IN WINNIPEG”
The Cargojet / Customer team came in
second with a time of 8.43 seconds.
When the dust settled we realized that we
had pulled the plane with only 19 people.
Our 20th participant, Doug, was busy
positioning the plane after every pull and
did not know we had added him to our
employee list.
The event drew more people and interest
than any previous kick-off celebration.
Over 600 people came out to cheer on
their company team, and witness them
pull an aircraft.
Top Row: Bryan Ward - EGL / Debbie Nickie - Panaplina / Marcia Drazic - Panalpina /
Perry Grosshans - Bax Global / Stacey Farrell - Poirier - Kuehne & Nagel /
Suad Miljkovic - Geologistics / Andy Willcott - Cargojet / Richard ? - Dryden Air Services /
Josh Elsner - Cargojet / Ray Raymundo - Bax Global / Nelson James - Cargojet / Jason Gill - DHL
Front Row: Jon Djekic - ICS / Jeff Mensies - ICS / Roy Grein - Geologistics /
Roberto ? - Dryden Air Services / Anne Sawchuk - Cargojet /
Stephen Hayward - DHL / Naresh Singh - Cargojet
On Monday September 20, 2004 The
United Way Campaign for funds kicked
off the week with an aircraft pull at the
Stevenson Aviation and Aerospace
Training Centre in Winnipeg.
Lynn Bishop was approached to see if
Cargojet was interested in providing an
aircraft for the event and history was
made.
The initial limit of 12 teams was set,
containing 20 "pullers", with as many
cheerleaders as you could get. Response
quickly grew beyond the initial 12 teams
to 20.
When Lynn advised his management
team at a meeting that the aircraft would
be brought to Winnipeg as part of the
United Way kick-off, it was suggested
that Cargojet enter a team as well.
Rather than having just Cargojet
employees the decision was made to
ask customers to join us as a team to
"pull together for United Way".
An invitation went out to all the major
customers, to ask for their participation.
Couriers, Forwarders, and Carriers, were
all included. DHL, ICS , Kuehne & Nagel,
Geologistics, Bax Global, EGL, &
Panalpina, all replied that they would
participate in the pull with our Cargojet
employees.
Finally the day arrived, cool and windy,
however that did not diminish the spirit
of the 20 teams waiting anxiously to pull
the 155,000 lb plane. YWG AME, Doug
Rowsome had the plane delivered to the
site and managed the repositioning of it
after each team finished.
Our flight crew Capt.Colin Brazier, F/O
James Strangway & S/O Marco Disimoni
worked the brakes (and did impromptu
tours of the aircraft for our customers
after the event was over).
The target United Way had established
was 15.7 Million, so the team that pulled
the plane 15.7 feet in the least amount of
time would be the winner.
All the customers have emailed what a
good time it was and are determined to
win next year!
On this particular day we were pulling
together, with our customers for a
worthwhile cause. However, every night,
Cargojet's main focus, is to pull it all
together for each our valued customers!
Anne Sawchuk Sales Manager Manitoba
& Prairie Region
JETBITS . . .
Welcome to Canada
PICTURE GALLERY . . .
“GROUND BREAKING CEREMONY
FOR CARGOJET’S NEW HANGAR”
Glenn Rice - President, UPS Canada
Cargojet’s New Hangar at YHM Being Built
Hon. Tory Valeri, Jamie Porteous,
Dan Mills & Ajay Virmani
Congratulations to Alan Gershenhorn on
his recent promotion as President Global
Transportation & Shared Services, UPS
Supply Chain Solutions. We wish Alan all
the very best in his new role.
YHM Cargojet Sort Team
Proud parents Reid Elliott (F.0.) & wife
Melanie welcome their first child
Alice Mae Elliott, born Sept. 29 at
8:53 PM. weighing 8 lbs 2 oz
Mayor of Hamilton, Ajay Virmani,
Richard Koroscil (President of Tradeport), &
Hon. Tory Valeri, Government House Leader
Hangar Cake Cutting Ceremony
Congratulations to Alex Lowe & Aimee
on their wedding on Sept. 04, 2004
New pricing & merchandise will be
released by November 15 for any
Holiday purchases you may have.
YHM Maintenance Group