Untitled - Ian Hazel Funerals

This company was established in 1987, when Ian
Hazel, a fourth generation funeral director, left the
former family business of A. Hazel & Sons, in June
1987, after its acquisition by the Hodgson Group.
It is not our policy to impose urgency undue
pressure on you or your family. It is important
for many people to reflect the personality and
character of the deceased within the arrangements
and this often requires time and thought to do so.
We are a family run funeral directors covering the
whole of Sutton Coldfield, Streetly, Great Barr, We are able to arrange a service for any religious
Kingstanding, Erdington, Aldridge, Lichfield and denomination, or even a service with no religious
Walsall areas.
connotation should you require it.
We provide a personal, caring and dignified
service, 24 hours a day by our qualified and
dedicated staff who are here to hold your hand
every step of the way.
We are able to advise you on your floral tributes,
Order of Service booklets and all of your musical
requirements. If you wish, we will receive and
collate donations in lieu of flowers and list
contributors. We are also able to offer you help
When you suffer a bereavement, a funeral for a and advice on administering the estate and, if you
member of your family can be the most difficult wish, administer it for you through one of our
day of your life. Everything your friends and family after-care providers.
thought about a loved one is expressed on that
day. When someone dies it comes as a great
shock. Sometimes the death may be expected, but
nothing prepares you for the emotional shock of
losing someone close.
As your funeral directors, we are here to help
and advise you in whatever way we can. We are
dedicated professionals who provide a personal
service to you 24 hours a day, 365 days a year. It
is a rare privilege to be a funeral director, to stand
in a sensitive position at a crucial time in the midst
of your family, knowing that the quality of our
service and reputation will help you through this
difficult time in your lives.
This brochure is an extension to the specialist
information that the funeral director will discuss
with you. It allows you to sit in the privacy of your
own home and reflect on the information you
have been given and to raise any further questions
you may have about complementary or additional
services we can provide.
Our Mission Statement
“To exceed our clients’ needs in standards, service and professional
expertise by providing a sympathetic, caring, discreet and professional
service from a family business”
Once in our Professional Care we can advise you on
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All the necessary arrangements for burial or cremation
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Liaising with your local church and minister
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Organising all the legal documentation required
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Obituary and Acknowledgement notices
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Attendance cards
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Repatriation
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Bereavement counselling
Supplying all the necessary vehicles
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Catering facilities
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Floral tributes
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Probate advice
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Your musical requirements
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Receiving and administering
charitable donations
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Memorials
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Home visits
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Order of Service booklets
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Your Pre-payment funeral plans
• Horse Drawn Hearse
• A Piper, Jazz Band, Bugler or Soloist
• Symbolic release of doves
• A Motor Cycle Hearse
What you need to know in times of bereavement
If Death Occurs at Home
When Death Occurs in Hospital
The Coroner
As soon as possible, inform the
doctor that the death has occurred.
They may write out the Medical
Certificate of Death when they
visit the house, or may request you
attend the surgery for this purpose.
When death happens in hospital,
the procedure is very similar. Apply
to the hospital for the Medical
Certificate of Death and not your
family doctor.
In cases where the death has
been reported to the Coroner, the
procedure is somewhat different.
The Coroner and his officers are
working in your interest. When a
doctor cannot give a cause of death
and issue a Medical Certificate of
Death, the death must be reported
to a Coroner who will establish the
cause of death. The Coroner will
then send the relevent document to
the Registrar’s office in the district
where the death occured, for the
Death Certificate to be issued.
Arranging a Funeral
Our services to you start when you first contact us, whether by telephone or calling personally; and extend often
well beyond the day of the funeral.
On initial contact we will ask for preliminary details, whereupon, if the deceased has died at home or in a
private nursing home, we will arrange the conveyance of the deceased to our private chapel.
How to Register a Death
Persons qualified and liable to act as informants
The following persons are designated by the Births and Deaths Registration Act 1953 as qualified to give
information concerning a death:
Deaths in Houses and Public Institutions
• A relative of the deceased, present at the death.
• A relative of the deceased in attendance during the last illness.
• A relative of the deceased residing or being in sub-district where the death occurred.
• A person present at the death.
• The occupier* if he knew of the happening of the death.
• Any inmate if he knew of the happening of the death.
• The person causing the disposal of the body.
*Occupier - in relation to a public institution includes the governor, keeper, master, matron, superintendent or
other chief resident officer.
Deaths not in Houses or Dead Bodies found
• Any relative of the deceased having knowledge of any of the particulars required to be registered.
• Any person present at the death.
• Any person who found the body.
• Any person in charge of the body.
• The person causing the disposal of the body.
Information required to Register
When the death is registered the informant must be prepared to give the registrar the following particulars
relating to the deceased.
• The date and place of death.
• The full name and surname (and the maiden surname if the deceased was a woman who had married).
• The date and place of birth.
• The occupation (and if the deceased was a married woman or a widow the name and occupation of her
husband).
• The usual address.
• Whether the deceased was in receipt of a pension or allowance from public funds.
• If the deceased was married, the date of birth of the surviving widow or widower.
The deceased’s medical card should be delivered to the registrar
Certificates issued by the Registrar
Disposal Certificate for the funeral director (A Green Certificate).
Social Security Certificate to be handed in at the DWP offices with any pension books.
Copies of The Entry of Death for bank, insurance, solicitors etc. can be purchased at this time.
H.M. Coroner. Non Inquest Cases
If the death has been reported to a Coroner (usually in the case of sudden death) the procedure is somewhat
different. The Coroner’s duty (and do not forget that the Coroner and his officers are working for you and in your
interest) is to establish the cause of death and issue a certificate. In this case the Coroner or his officer attends to
obtain particulars of the deceased, statements from relatives and to identify the body of the deceased. The body
should not be touched before the arrival of the Coroner’s officer. When a death of this nature occurs other than
in hospital, the body will be removed to the Coroner’s mortuary. Should the cause of death be due to natural
causes, the Coroner’s office (sometimes via the funeral director) will inform the relatives when they can attend
the Registrar’s office. Usually, the Coroner’s procedure takes time - perhaps 3 or 4 days - and on some occasions
the funeral may have to be delayed.
Inquest Cases
When the Coroner decides that an inquest is necessary, he will issue the appropriate interim form required for
burial or cremation. Relatives will then need to attend the Registrar’s office to register the death and obtain copy
certificates if required after the inquest is completed.
Jewellery and Personal Effects
We need clear instructions from our clients regarding jewellery and personal effects. At the time of making
the funeral arrangements please ensure you make your wishes known. We ask that all jewellery and personal
effects that require returning are claimed and signed for prior to the day of the funeral as we cannot accept
responsibility for claims made after this time. If items of jewellery and personal effects are entrusted to us to be
placed on, or with the deceased please ensure you receive a receipt from ourselves for such items and clear
instructions as to your wishes.
Useful Contacts and Addresses
Sutton Coldfield Registrar
The Council House
King Edward Square
Sutton Coldfield, B73 6AP
Telephone 0121 675 2902
Mon-Fri 09.00-16.00 hrs
(Appointment Required)
Tamworth Registrar
Church Street
Tamworth, B79 7BX
Telephone 01827 475885
Mon - Thurs 09:00-17:00 hrs
Fri 09:00-16.30 hrs
(Appointment Required)
Walsall Registrar
The Civic Centre
Hatherton Road,
Walsall, WS1 1TN
Telephone 01922 652268
or 0845 111 2847
(Appointment Required)
Lichfield Registrar
Lichfield Old Library Building
Bird Street
Lichfield, WS13 6PN
Telephone 01543 510772
(Appointment Required)
Nuneaton Registrar
Riversley Park
Coton Road
Nuneaton, CV11 5HA
Telephone 0300 555 0255
Mon-Fri 09:30-16:30 hrs
(Appointment Required)
Atherstone Registrar
Council Office
South Street
Atherstone, CV9 1DE
Telephone 0300 555 0255
Mon-Fri 09:30-16:30 hrs
(Appointment Advisable)
Burton-on-Trent Registrar
57-60 High Street
Burton-on-Trent, DE14 1JS
Central No: 08456 036908
Mon-Fri 08:00 - 18:00 hrs
(Sat 09:00 - 13:00 only to book
appointments)
(Appointment Required)
Solihull Registrar
Solihull Connect Walk In Centre
Library Square
Solihull, B91 3RG
Telephone 0121 704 6000
(Appointment Required)
Birmingham Registrar
Holliday Wharf
Holliday Street,
Birmingham, B1 1TJ
Telephone 0121 675 1000
Mon-Fri 09.00-16.00 hrs
(Appointment Required)
(If a death has occured in Solihull
Hospital, it may be possible to register
at the Hospital between Mon-Fri 14:00
- 16:00 hrs. Contact: 0121 424 5360 for
more information)
Costs & Charges
In all aspects of the funeral arrangements our staff will point out the procedure and legal requirements.
Whilst arranging the funeral we will advise on costs and charges to be incurred culminating in a full written
estimate that should be agreed and signed so that you feel confident with the funeral commitment you have
arranged.
The funeral account is divided into two parts:
The Funeral Directors’ charges which include a suitable coffin as selected, the hearse and any limousines
required, our professional fees, overhead costs, provision of a 24 hour a day on call rota, completion of funeral
arrangements, documentation, conveyance of the deceased to our private chapel of rest and use of the same
until the day of the funeral.
Relatives and friends often wish to visit the deceased and pay their last respects before the day of the funeral.
This can be arranged by appointment.
Hygienic treatment and attendances to the deceased are also considered to be very important to our company.
The last time you saw a loved one may have been a distressing memory, perhaps in hospital or for the purposes
of identification. In any event we believe that in asking us to look after a member of your family you would
like to be certain that the best that could be done for your relative has been done, whether you wish to visit the
deceased before the funeral or not.
The disbursement element which are fees paid by us on your behalf to third parties such as cemetery, crematorium,
doctors, clergy etc.
Hearse and Limousines
The hearse for the funeral, with chauffeur and
sufficient pallbearers, is an essential part of
our service to you, especially when it is your
family’s request to go into church or place of
worship prior to cremation or burial.
The charge for limousines is fully inclusive
to cover transport from the address at
which your family required to be picked up
through to your return to the final destination
within a limited distance. Each limousine
is chauffeur driven and will normally carry
up to six mourners. Please note: Seat belts
provided must be used by all. Children up
to 12 years of age, and under 135cm, must
use an appropriate child seat/booster seat.
Help with Funeral Costs
The following information should be treated as general guidance. We are not able to guarantee the availability
of a loan but we do understand how the Department for Work and Pensions makes a decision.
Social Fund Helpline
Contact on 0845 608 8649
Who is entitled to help?
You may receive help if there is not enough money to pay for the funeral and you are responsible for making the
funeral arrangements and you or your partner are receiving any of the following benefits: Family Credit, Income
Support, Housing Benefit or Council Tax Benefit.
Check what amount of money is available from:•
The estate of the person who has died, such as money from bank or building society accounts.
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Any insurance policies or charities, lump sum payments made by a pension scheme or relatives (either yours or those of the person who has died).
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Any savings you have in a bank or building society, National Savings (including certificates or premium bonds) or in cash at home.
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The savings may be in your name or the name of your partner.
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The Widows’ Payment does not count as savings.
The Social Fund may make a contribution towards the cost of a simple funeral within the United Kingdom.
This includes:•
Bringing the deceased home if the person died away from home but within the United Kingdom.
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The Death Certificate.
A standard coffin.
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The hearse for the coffin and bearers.
Contribution towards fees of funeral director to include chaplain and organist fee.
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Cemetery fee or Crematorium fee.
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Doctors’ fees.
Disbursements
Disbursements are fees that we pay out on behalf
of the family, ie: Doctors’ Fees where appropriate,
Crematorium/Cemetery Fees and Parochial Fees etc.
Our written estimate will detail the approximate cost of
any disbursements. However, you will appreciate that
we will have no direct control over these charges and
they could therefore be subject to change. These are
required to be paid prior to the funeral by way of a
deposit.
Doctors’ Fee for Crematorium Forms
No one can be cremated until the cause of death is
definitely known. There are two cremation certificates
(forms 4 & 5). Each must be signed by a different doctor.
These certificates must be paid for (the fee is set annually
by the British Medical Association) and listed under
disbursements on our estimate and account. These
cremation certificates may not be required when the
death is referred to the coroner.
Consult a Solicitor
In most circumstances, it is advisable for you to consult a solicitor, both to relieve you of many worries and to
take control of wills, problems of intestacy, outstanding debts, grants and letters of administration. A solicitor
could save you a great deal of unnecessary trouble and eventually save you money.
The Will
If it is known that a will was made, it is important that the contents be ascertained as soon as possible after death,
as it may contain instructions regarding the funeral arrangements. A will may be among personal papers, with
the bank or solicitor for safe keeping. If a solicitor has been consulted by the deceased in the recent past, it is
important that you contact them without delay.
Orders of Service
Orders of Service or simple hymn sheets may be provided on request. Please note however that the content must
be approved by the officiant who will be taking the service. We are able to provide the traditional printed black
on white card orders of service ourselves. Colour/photo type orders of service can be arranged with advance
notice through an outside supplier, to your specific requirements, to incorporate personal pictures.
Floral Tributes
A bereavement is a sensitive time when family and
friends experience a wide range of emotions. On these
occasions, the timeless beauty of flowers provides a
unique opportunity to express these feelings and can
bring comfort to the bereaved. From loosely styled,
natural arrangements to a more formal tribute, the
emotive language of flowers is boundless.
We offer help and advice on the choice of flowers which
we will arrange for you, or you may prefer to visit your
chosen florist. It is preferred that your florist delivers
tributes to us, at least 2 hours prior to the funeral.
Donations to Charity
If donations are requested in lieu of flowers we will
accept and list donations on your behalf and forward
them in due course to a charity of your choice and
provide the family with a list of all contributors.
Press Notices
We shall be pleased to help compile obituary notices for both local and national papers. Some papers will only
accept notice from funeral directors or certain agents so it will probably be better for us to arrange all of them.
We will also insert acknowledgements if you wish. We will be pleased to advise or help you with the wording.
However there is always a potential security issue. Notices are placed at your own risk.
Catering
We can advise you on venues or companies who will be able to assist you with your catering needs.
Cremated Remains
At the time of making funeral arrangements, it is not always easy to realise the emotional benefit that is gained
after the funeral by having somewhere to go, a place that you and your family can go back to, knowing that a
loved one is there.
It has only recently been acknowledged that simply having a relatives cremated remains scattered or buried
in a garden of remembrance may not assist the healing process after the funeral. Today, most cemeteries and
crematoria that are administered by local councils, offer the facilities of small graves that can be purchased
solely for cremated remains. Other types of memorialisation are usually available as an alternative.
These memorials can be visited by your family, allowing you to pay your last respects and visit whenever you
wish.
Memorials on Graves
At the time of making arrangements for a funeral, it is not always easy or necessary to determine what your
future memorial requirements will be. In the case of existing memorials it may be a requirement to remove the
memorial from the grave prior to the funeral.
When the funeral has taken place it may take some months, depending upon the condition of the ground, before
the grave will be ready for the memorial to be re-fixed or a new one erected.
During this period of settlement it is required by the Cemetery Authorities that the Monumental Masons remove
the memorial back to their yard for safe keeping. This also reduces the costs in the longer term should the
memorial require additional inscriptions.
A memorial is not just a marker erected over a grave to remind us of the name of the deceased. It is a lasting
symbol of remembrance, a tribute to a life now ended and perhaps a final gift to someone dearly loved.
When choosing a design please bear in mind that the material will need to meet the regulations of the Cemetery
or Churchyard, which will enable the memorial to harmonise with the surroundings. This also applies to any
inscription chosen ensuring the type of lettering will withstand all weather conditions. (Remember, perhaps, a
possible future inscription in matching lettering).
Also when comparing prices make sure that the size, style of lettering and all fees have been included.
Take extreme care and check thoroughly any inscription spellings. The layout is usually left up to the
stonemason.
Insurance Policies
If there are any life insurance policies in force these
will normally be found with the private papers of the
deceased or they may be lodged in the bank or held by
solicitors.
Immediate notification of death should be sent to the
insurance company concerned with a request that they
should confirm that the policy is in force. The insurance
company will require a copy of the Death Certificate.
The insurance companies have certain requirements i.e.
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The Policy itself
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Sight of a copy of the Death Certificate
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Proof of identity
Premium receipt book if applicable
•
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Valid receipt from the legal owner
The valid receipt creates the most problems as in most cases the insurance company requires Probate or Letters
of Administration prior to signature being acceptable.
Any changes in the Policy (house mortgage for example) must have been discharged. Industrial insurance
policies or those taken out by a third party on the life of the deceased can be settled before Probate or Letters of
Administration.
Examination of Trusts will be necessary prior to payment if the policy is in trust or assigned to trustees. It is
considered that a client should consult his insurance agent or solicitor or bank manager and due to delays that
are inevitable the bank manager may assist financially as a temporary measure.
People to tell
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The local social services department of the council if the person received meals on wheels, home help or day centre care or had an appliance or piece of equipment issued by the department.
Any hospital the person was attending.
The family doctor to cancel any home nursing.
The Inland Revenue.
The Social Security office if money was being paid directly into bank or building society accounts for example retirement pension, attendance allowance.
Any employer and trade union.
Professional associations i.e. clubs or organisations.
A child or young person’s teacher, employer or college if a parent, brother, sister, grandparent or close friend has died.
A car insurance company (if you are insured to drive the car under the deceased’s name you will cease to be insured).
The local offices of the gas, electricity, water and telephone suppliers.
The local housing department or landlord if the person who has died was living in rented accommodation.
The local council Housing Benefit/Council Tax Benefit section if the person who has died was receiving Housing Benefit and/or Council Tax Benefit.
The Post Office so that they can re-direct the deceased person’s mail.
Matters Usually Requiring Attention
Other things may have to be done such as those listed below. This is not a complete list as everyone’s individual
circumstances differ.
Things to be returned:
You should return the following with a note of explanation and the date of death with each of the documents.
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•
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Order books, payable orders or giro-cheques to the Social Security office or other office which issued payment. This applies to a Child Benefit book which includes payment for a child who has died. Orders should not be cashed after the death of the person. It may be useful to keep a record of pension book numbers or other Social Security numbers before you send anything back.
The deceased’s passport to the Passport Office. You can get an address from the Post Office.
The deceased’s driving licence to Driver & Vehicle Licensing Agency, Longview Road, Swansea LS6 7JL.
The registration documents of a car for the change of ownership to be recorded.
Any NHS equipment such as wheelchairs, hearing aids, artificial limbs.
Any season tickets. Claim any refunds due.
Any National Insurance papers to the relevant office.
Library books and tickets.
Important Note: Motor Insurance
Insurance cover on a vehicle owned by the deceased
ceases immediately at the time of death.
The next of kin or executor should inform the insurance
company concerned who will offer immediate transfer
of cover. The vehicle registration documents should
be returned in due course to the licensing authority
for transfer of ownership to the beneficiary. The driving
licence of the deceased should be returned to the
licensing authority, for cancelling.
Probate and Letters of Administration
Before the estate of the deceased person (i.e. everything they owned) can be realised and distributed among the
persons entitled to share it, a grant of Probate or Letters of Administration is usually required.
Probate - where the deceased has left a will and the will is proved to be the lawful act of the deceased person,
then the District Probate Registry (of the High Court) grants probate to the executors named in the will, enabling
them to administer the estate.
Letters of Administration - where there is no will, the person is said to have died ‘intestate’ and here application
must be made to a special division of the High Court, usually by the next of kin. This can be dealt with either
through a solicitor or directly by the local probate office. The Court, when satisfied as to the claim of the
applicant, issues the document known as Letters of Administration, appointing the claimant to administer the
‘intestate’ estate.
PROBATE
When someone dies you may need a grant of representation (Probate) to enable you to gain
access to and deal with the estate of the deceased. If you do, or think you might, then:
You should either contact a solicitor who will arrange this for you (you will find local firms of
solicitors in Yellow Pages) or You Can Do It Yourself
If you want to Do It Yourself please telephone, for information, forms and guidance: The Probate
& Inheritance Tax Help-line
0845 3020 900
Monday to Friday 09:00 - 17:00
(calls to this number are charged at local rate)
Or visit www.theprobateservice.gov.uk
click on ‘Forms & Guidance’
Other Bereavement Advice Contacts
Bereavement Advice Centre
Carers Line
Cot Death Helpline
Cruise Bereavement Care
Child Death Helpline
Samaritans
Stillbirth & Neonatal Deaths Society (Sands)
Terrence Higgins Trust - Coventry
- Birmingham
- Wolverhampton
Banners Gate Counselling Centre
National Association of Widows
0800 634 9494
0808 808 7777
0808 802 6868
0121 687 8010
0800 282 986
0845 790 9090
0207 436 7940
02476 22 92 92
0121 694 6440
01902 711 818
0121 354 6544
0845 838 2261
Direct Marketing Association (Preference Services)
The Mailing Preference Service (MPS) is a free service set up over 20 years
ago and funded by the direct mail industry to enable consumers to have their
names and home addresses in the UK removed from or added to lists used
by the industry. It is actively supported by the Royal Mail and all directly
involved trade associations and fully supported by the Office of the Information
Commissioner.
MPS Registration: 0845 703 4599 www.mpsonline.org.uk
The Telephone Preference Service (TPS) helps you to make sure your telephone
number is no longer available to organizations who may telephone you with
offers and information you do not wish to receive.
TPS Registration: 0845 070 0707 www.tpsonline.org.uk
The Fax Preference Service is a central opt out register whereby businesses
(and individuals if they wish) can register their choice not to receive unsolicited
sales and marketing faxes. It is a legal requirement that companies do not send
such faxes to numbers registered on the FPS.
FPS Registration: 0845 070 0702 www.fpsonline.org.uk
The Email Preference Service is a global service which allows you to register
your email address so as not to receive unsolicited sales and marketing email
messages.
EPS Registration: http://www.ims-dm.com/cgi/optoutemps.php
Baby MPS is a service, which allows parents who have suffered a miscarriage
or bereavement of a baby in the first weeks of life to register their wish not to
receive baby related mailings.
BabyMPS Registration: 020 7291 3310 www.mpsonline.org.uk
Terms and Conditions of Business
We are a member of the National Association of Funeral Directors and subscribe to its current Code of Practice, a copy of which is available upon request. We aim to act
in a professional manner and provide a courteous, sensitive and dignified service to you.
1. Payment Arrangements The funeral account is due for payment within thirty days of our account, unless otherwise agreed by us in writing.
If you fail to pay us in full on the due date we may charge you interest:
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at a rate of 4% above our bank’s base rate from time to time in force:
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calculated (on a daily basis) from the date of our account until payment:
compounded on the first day of each month: and
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before and after any judgement (unless a Court orders otherwise).
We may recover (under clause 2) the cost of taking legal action to make you pay.
2. Indemnity You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and
including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these Terms.
This means that you are liable to us for losses we incur because you do not comply with these Terms; for example we will charge you an administration fee where we
receive a cheque from you, which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may
also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we have to
take legal action, we will ask the Court to make you pay our legal costs.
3. Estimates and Expenses Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the
estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or
charges.
We may not know the amount of third party charges in advance of the funeral, however we will give you a best estimate of such charges on the written estimate. The
actual amount of the charges will be detailed and shown in the final account.
Disbursements (payments to third parties) are required to be paid prior to the funeral by way of a deposit.
If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in
our current price list.
We will add VAT to our charges and disbursements where applicable, and at the rate applicable when we prepare the invoice.
4. Data Protection Words shown in italics are defined in the Data Protection Act 1998 (“the Act”).
The personal data provided by you is controlled by Ian Hazel Funerals Ltd., 5 Belwell Lane, Four Oaks, Sutton Coldfield B74 4AA.
We respect the confidential nature of the information given to us and, where you provide us with personal data (“data”), we will ensure that the data will be held securely,
in confidence and processed for the purpose of carrying out our services, processing credit card payments and to contact you regarding these funeral arrangements. In
order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you
directly. Under the Act you have the right to know what data we hold on you and you can, by applying to us in writing and paying a fee, receive copies of that data.
5. Termination We reserve the right to terminate our services if you fail to honour your obligations under these Terms. We are under no obligation to accept your
termination until we receive your instruction in writing.
If you terminate your instructions or if we decide to terminate our services you will be invoiced for all third party charges, which we have paid or are committed to. You
will also have to pay for any goods and services we have already provided.
6. Cooling off Period: “The Cancellation of Consumer Contracts made in the Comsumer’s Home or Place of Work Regulations 2008” gives you the right to terminate
this agreement in the cooling off period of seven days. In the event that you exercise this right you will be required to pay for goods and services already provided.
7. Conduct The National Association of Funeral Directors’ Code of Practice requires that we provide a high quality service in all aspects. If, however, you have any
questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem
to your satisfaction then please contact the Funeral Arbitration Scheme at 618 Warwick Road, Solihull, West Midlands B91 1AA, which provides independent conciliation
and arbitration through the Chartered Institute of Arbitrators.
All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient
service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified.
Where this is the case, we will attempt to contact you in advance, using the details held, and advise you of alternative arrangements.
The Company does not accept responsibility for any loss of or damage to any memorial removed; any memorials stored by the Company until replacement, are stored
entirely at the client’s risk and are not insured by the Company.
The Company does not accept responsibility for loss of or damage to any valuables or items on display for private viewing, which will be entirely at the clients risk and
are not insured by the Company.
The Company does not accept responsibility for any loss of or damage to any cremated remains which will be held entirely at the clients risk and are not insured by the
Company.
8. Agreement Your continuing instructions will amount to your continuing acceptance of these Terms and Conditions of Business.
Any waiver or variation of these Terms is binding in honour only unless:- made (or recorded) in writing;
- signed by one of our Directors; and
- expressly stating an intention to vary these Terms
Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client.
If any of these terms are unenforceable as drafted:- it will not affect the enforceability of any other of these Terms; and
- if it would be enforceable if amended, it will be treated as so amended.
Nothing in these Terms restricts or limits our liability for death or personal injury.
English law is applicable to any contract made under these Terms. The English and Welsh Courts have non-exclusive jurisdiction
The publisher urges clients to support the advertisers, but cannot be held responsible for the claims made or implied of the advertisers, for services offered or goods available.
The publisher urges clients to support the advertisers, but cannot be held responsible for the claims made or implied of the advertisers, for services offered or goods available.
The publisher urges clients to support the advertisers, but cannot be held responsible for the claims made or implied of the advertisers, for services offered or goods available.
Proud to be members of the following associations:
Established in 1905 The National Association of Funeral Directors (NAFD) is the country’s leading
funeral trade association and is dedicated to maintaining the highest professional standards.
The NAFD represents the interests of funeral directors conducting more than 80% of UK funerals,
together with a host of supplier businesses.
The NAFD has been supporting funeral directors for over 100 years and is dedicated to maintaining the highest professional
standards and monitoring its members to ensure compliance with a strict Code of Practice.
The NAFD provides a wide range of general business as well as industry specific support services to help funeral director
members focus on their core objective – meeting the needs of the bereaved.
The NAFD has representation in Parliament as the Cross Party Parliamentary Group for the Funeral and Bereavement
Services.
Established in 1930 The Birmingham Funeral Directors Guild (BFDG) was set up to promote a
closer working relationship between the independent, family run funeral directing businesses in the
Birmingham area.
It represents local Funeral Directors with regard to all local issues relating to the running of the profession
and helps to maintain the high standards the public have come to expect from its members.
Most of the current member firms are still the existing family businesses that founded “The Guild” over
75 years ago.
More people than ever are choosing to plan ahead for their own, or a loved one’s funeral. Some
choose to pre-arrange and pre-pay for their funeral to avoid leaving the bereaved to sort everything
out at a time of deep distress.
Others may have concerns about leaving the financial burden of a funeral to someone else, or be
worried that their wishes won’t be carried out.
Choosing the right plan is essential. You need to make sure the one you choose gives you guaranteed
financial security, highest quality standards and absolute flexibility.
Perfect Choice offers all these things – and more.
Contact Ian Hazel Funerals for help planning yours.
Sutton Coldfield - 0121 308 2288 • Aldridge - 01922 455433
• Great Barr - 0121 360 7830 • Lichfield - 01543 401100
“Your lovely nature, patience and willingness to go
the extra mile for me has just blown me away”
“Your warm professionalism was greatly appreciated,
as was your advice and service regarding flowers,
dates for the funeral and the sensitivity of your
colleagues at the funeral”
Say good-bye to your loved one with a
symbolic dove release.
“It made such a difference to me that you cared so
beautifully in your private chapel of rest and that we
could deal with you all the time”
“From our very first conversation I knew my father would
be taken care of and that my family would be looked
after. The worry was really taken away and made a painful
process that much easier to deal with”
Nothing is more heartfelt than a tune
expertly played by a Piper.
“Just a short note to thank you for your help and
professionalism when dealing with the funeral of my
Mom, You really did take all the worries I had away and
arranged everything perfectly”
“We would like to covey our deep thanks for all of
the help you have given in arranging the funeral and
for sorting out the death certificate with the hospital
in what was a very traumatic time”
Make your loved one’s last journey be forever remembered by family and friends with a
traditional horse drawn hearse.
To-do List
Remember to:
Notes
Published by Mint Creative Solutions www.mintcreative.co.uk 0121 636 0900 refresh@mintcreative.co.uk