now

Meet Anson Neo,
Head of Sales, Amadeus Malaysia
based in Kuala Lumpur
AMADEUS
MALAYSIA
BULLETIN
VOL. 4 NO.8 - JULY 2013
7 key benefits
of booking with
Amadeus
1
Single Passenger Name Record (PNR)
2
No More ‘NOREC’
3
4
5
6
7
Total transparency of itinerary changes that a
customer makes direct with the airline
Information in the Amadeus GDS and airlines
hosted on the Altéa platform are identical with
no chance for NOREC
Real time access to Altéa airlines’
schedules and availability
Guaranteed best possible availability from 140+
airlines hosted on the Amadeus Altéa platform
Significant reduction of claims
and ADMs
Common Fares – travel agents access the same
fare database and pricing engine as the airlines
Single seatmap
Guaranteed view of same seatmap from more
than 140+ Altéa airlines
Automatic frequent flyer validation
Notification of customer preferences (as enabled
by the airline) and automatic validation of
customer’s frequent flyer number – eliminates
typing errors
Enriched Flight Information (flifo)
Altéa airlines have enriched flight information
(flifo) recorded in Altéa by default; Amadeus
agents can search flifo free of charge to see
changes after departure
For more information, visit www.amadeus.com/getonboard
I like to explore new things
and take on challenges.
What is your philosophy about work?
To be Good to Great! Everyone is good at
what they are doing, but being great at it
is always a ponder.
What motivates you to do your best on
the job?
To be able to set a foot print that is deep
enough in the travel industry. One day
when you look back, you will know that
you have influenced the Industry.
How best do you handle pressure?
Just bring it on! Everything in life is
somehow relates to stress and pressure,
therefore there will be no fun and
challenges in life if there is no pressure
My most exciting moment was....
Able to empower partners with technology
and see how travel technology evolve
their business.
If I had a magic wand I would....
"Break it!" Because nothing is magic, it’s
all hard work.
I can't live without....
Golf, because it helps me to destress.
On Saturday night you can find me at....
Butter Factory, Zouk, Marini 57 or
probably Changkat Bukit Bintang. Work
Hard Play Hard....!!!
Contact me:
Tel: 03-230222104
E-mail: Anson.neo@amadeus.com
Amadeus Malaysia
Suite 15.01, Menara Dion, 27, Jalan Sultan Ismail, 50250 Kuala Lumpur.
Tel: +603 - 2302 2100
Fax: +603 - 2381 7755
www.my.amadeus.com
With more Altéa carriers coming onboard,
We don’t have to worried about
double checking data with Airlines
Let’s Get Onboard
with Amadeus!
Amadeus Malaysia recently
held the “Get Onboard with
Amadeus” event at Doubletree
by Hilton in Kuala Lumpur. The
full day event was divided into
2 sessions with participation of
more than 80 travel agents that
derives from existing customers
and prospects.
To accommodate the event name,
the guests were ushered to a
mock up Departure Lounge with
our airport theme styling. There
were Airport Departure Board,
Boarding Gate, Baggage Claims
and Departure & Arrival Hall
signage. The guests were surprised
with the setup and were eager to
use their “Boarding Pass” replica
which was sent to them earlier as
invitation cards to enter the
The event took flight with a
warm welcome speech by our
General Manager, Marilyn Teoh
and departing to Amadeus Altéa,
highlighting the key benefits for
both airlines and travel agencies.
To create a lively event, there
was a role playing act starred
by Amadeus staffs to give a
better understanding on the
differences between Altéa and
non Altéa carriers.
We have also invited our Altéa
partner on board, Maher Elaify,
Regional Manager from Egyptair
Airlines. He shared success story
about his great journeys and
experiences on how Amadeus
Altéa has influenced Egyptair
Airlines by benefiting
their customers.
Apart from Amadeus Altéa being
the main highlight, we also
showcased several solutions like
Amadeus All Fares, Amadeus
Selling Platform Connect & many
more during the event.
To create excitements among the
travel agents, we created 3
interactive game sessions with
our participants. ‘Plan a Plane’
game is one of the top favourite
whereby the participants had to
fold a paper planes and whichever
plane that flew the furthest win.
Many of them were reminiscing
and would never think that this
childhood skill will be used on a
competition. The guests seem to
enjoy themselves as there were
laughter and joy throughout
the session.
As the event was drawing to an
end, four lucky guests walked
away with our exclusive
Amadeus Luggage Cabin Trolley
bag during the Lucky Draw
session. Thanks to our generous
sponsor from Egyptair Airlines,
one lucky guest walked away the
Grand Prize of one return
Economy Class ticket to Cairo
that worth MYR2,000.
“This is an excellent news to all
travel agencies, with more Altéa
carriers coming onboard, we
don’t have to worried about
double checking data with
airlines, said Charles Ng,
Managing Director, GSI Travel Sdn
Bhd, who attended the event.
As the guests were leaving on
the mock Arrival Hall, they were
assisted to the Baggage Claim
counter to collect a luggage
kit with a travelling set as a
goodbye gift.
The event was a great success
with more than 50 sales leads
generated. The results were
indeed satisfying as many of
the participants were interested
in enquiring more about
Amadeus Altéa.
Join our “Are you ATOM Fans
game” now! RM100 cash
voucher could be yours!
Who will be the next ATOM
Lucky Draw winner?
?
?
July
August
THAI and Amadeus
extend partnership with
new full content agreement
Amadeus travel agency points of sale worldwide will benefit
from guaranteed access to THAI and THAI Smile full range of
fares, schedules and availability via the Amadeus system.
Amadeus, a leading technology partner for
the global travel industry, and Thai Airways
International (THAI), the flag carrier of Thailand,
have signed a long-term, full content agreement
that enables the airline to reach Amadeus’
network of travel agencies across the world.
Amadeus users worldwide will now have
guaranteed access to the entire range of fares,
schedules and availability relating to more
than 18 million seats sold annually by THAI and
its new brand, THAI Smile. Under the new
agreement, Amadeus users will have access to
the same THAI content and under the same
conditions as those offered through the airline’s
direct channels and any other distribution
channels including content distributed
through the airline’s ticketing office, call
centres and website.
“Amadeus has proven to be an outstanding
partner to THAI over the past two decades,
supporting us as we move towards becoming
the leading airline in Asia and among the best
worldwide. We are pleased to expand our
partnership with Amadeus, ensuring that travel
agents worldwide enjoy the highest level of
access to our full range of content and services,”
said THAI Executive Vice President, Commercial,
Mr Danuj Bunnag.
David Brett, President, Amadeus Asia Pacific,
said, “This agreement reflects Amadeus’ close
working relationship with THAI which extends
beyond today’s agreement to e-commerce and
also to its passenger service system where Altéa
is now a key component. We are absolutely
committed to securing sustainable and longterm partnerships with leading airlines like
THAI, to deliver the widest range of content to
our global network of customers.”
THAI and Amadeus have enjoyed a long term
partnership since 1990, when the airline
became Amadeus’ first Asian customer. Ever
since, the airline has implemented different
Amadeus solutions including Amadeus’ revenue
maximization solutions that have helped the
airline maximise profitability.
Amadeus Malaysia
launches new
hotel solution
Amadeus Malaysia, a leading technology
partner for the global travel industry, today
announces the launch of a breakthrough
solution for travel agencies in the market.
Amadeus Hotels Plus (Multisource) is a
one-stop-shop search platform integrating
Amadeus’ GDS hotel properties with content
from leading hotel aggregators to allow
Amadeus travel agents to search and book
hotel content from multiple sources in a
single screen.
Hotel booking processes at travel agencies are
rarely standardised across points of sale, with
travel agencies shopping for rates across a
variety of channels, both GDS and third party
websites, and even double checking directly
with hotels, which wastes both time and
money when researching and making bookings,
as well as with the paperwork and data
consolidation afterwards.
Marilyn Teoh, General Manager, Amadeus
Malaysia said that travel agencies were
increasingly looking for a broader range of hotel
content to meet growing traveller needs.
“Travel agencies in Malaysia will now be able to
access combined ‘multi-source’ content displays
with the ability to pre-pay, confirm bookings,
issue vouchers and receive commissions
instantly at the point of sale. This means the
booking process is simpler and they have more
time to service their customers.”
Kartikeya Tripathi Head of Hotel Distribution,
Amadeus Asia Pacific, said, “Changing consumer
behaviour and enabling easier access to direct
hotel content is creating both challenges
and opportunities for our travel agency and
hotel partners which is exactly what this
new solution addresses. Aggregators such as
Destinations of the World, Transhotel, and HRS
are already in the platform providing access to
rates and pricing from 250,000 hotel
properties worldwide.”
In conjunction with the launch, Amadeus will
be conducting a three-months promotion
period for Amadeus subscribers in Malaysia.
Travel consultants can book hotels and earn
cash vouchers at the same time. Log in to
Amadeus website to find out more!
Amadeus
Top Agent Hotel Booking Promotion
11 June - 31 December 2013
Join now!
The more bookings you make,
the higher chances to win yourself an Apple iPad 16GB!
* Terms and conditions apply.
Hotel contents from leading aggregator approximately over 300 hotel chains:
Amadeus
visits to Sinthamani
Divine Life Ashram Orphanage
Love from Amadeus
Amadeus Malaysia held a CSR event of visiting
Sinthamani Divine Life Ashram orphanage in
June 2013. Amadeus volunteers arrived at the
orphanage in the morning, with the standard
introducing and ice breaking sessions to kick off
the day. The children eagerly followed and
helped the volunteers as they start moving
some computers to be installed. As soon as the
computers were up and running, the volunteers
teaches them some basic computer skills, which
most of them do not know how the computer
can be utilized in so many different ways. The
children were happy that they could gain some
newly acquired skills that could help them in
their future endeavor.
The kids were very happy with the meal that
was provided by the team as they were chatting
and eating away happily together with the
volunteers. After lunch, the children were taught
some basic necessity of English spoken words.
Throughout the session, the kids were putting in
a lot of effort in trying to learn as much as they
can from the volunteers.
Overall, it was definitely a fruitful and successful
outing as the main goal of providing some basic
learning skills to the children was achieved.
This outing creates a great bonding with the
orphans, and opportunity for Amadeus to help
those that are in need.