Sistema Único de Información de Trámites -SUIT

The citizen provides
Requirements
The citizen gets
Institution
Formalities
Products / Services
Sistema Único de
Información de
Trámites -SUIT
L ib ertad
y O rd e n
SUIT, an Information System to Improve Formalities
Available to Colombian Citizens
Departamento Administrativo de la Función Pública
Claudia Díaz
cdiaz@dafp.gov.co
Victoria Díaz
vdiaz@dafp.gov.co
María del Pilar García
mpgarcia@dafp.gov.co
Elizabeth Rodríguez
erodriguez@dafp.gov.co
Yovanna Cadavid
ycadavid@dafp.gov.co
Miriam Díaz
ldiaz@dafp.gov.co
Problem Statement
Citizens don’t have all the information they need to
perform an administrative procedure (formality) with the
Government.
The citizen provides
The citizen gets
Institution
Formalities
Requirements
Products / Services
Motivation
Having information helps to create trust between citizens
and the Government, prevent corruption, and build a
citizen-friendly State.
Our Solution
An Integrated System of Formalities (Sistema Único de
Información de Trámites, SUIT) was developed. It
increases transparency, and allows standardization
across governmental institutions. Moreover, is the main
tool to fulfill the Administrative Simplification Policy
leaded by the Public Service Administrative Department
(Departamento Administrativo de la Funcion Publica –
DAFP).
In Colombia, ministries and institutions are ordered to
provide basic information on formalities through the SUIT
(www.suit.gov.co). The information in SUIT is published
to citizens through the Government Services National
Website, at www.gobiernoenlinea.gov.co.
Institutions
Formalities`s
Regisration
DAFP
Formalities`s QA
Standardization
Feedback
www.suit.gov.co
Nowadays, the system helps institutions to register
formalities throughout the country. In this way, all citizens
have access to up to date information about formalities
in their own region.
Findings and their practical implications
SUIT facilitates standardization of formalities across
regions. This feature reduces corruption and improves
efficiency. The tool is also a good example of the
principle of transparency of open government.
Future Work
We plan to uphold all elements of open government,
including participation and collaboration. We also plan
to support all stages of the Administrative Simplification
Policy, as follows:
Policy Stage
SUIT functionality
(current and under development)
Formalities inventory management (list of
formalities of a single institution)
Identification of
Formalities
Unique formalities management (content of a
formality unique for an institution)
Standard formalities management (formalities
that can be offered by many institutions –
“templates”)
Form management (standardizations of forms
for citizens) – (Under development)
Citizens
Formalities`s
search
Prioritization of
Formalities
Operational data management (information
of frequency, number of transactions per
formality)
Streamlining of
Formalities
Streamlining management - (Under
development)
Interoperability
Chain of formalities - (Under development)
www.gobiernoenlinea.gov.co
I CEGOV2014 – 8TH International Conference on theory and practice of electronic governance. 27-30 October 2014. Guimaraes – Portugal.