We believe in delivering more

We believe in delivering more
A step-by-guide to using our services
technology delivering
What am I looking for?
Contents
2
Page
What am I shipping?
4
UK product options
4
International product options
8
Goods not accepted for carriage or storage
11
Transit liability
11
Where do I want to ship it?
12
UK and Ireland Depot Network
12
Europe and beyond Depot Network
16
How do I use DPD’s services?
18
Step 1: Select product and service
18
Step 2: Organise a shipment
18
Step 3: Check contents
26
Step 4: Packaging
26
Step 5: Collection
29
Step 6: Tracking
30
Step 7: Proof of delivery
32
Step 8: Invoicing
33
Managing our relationship
34
3
What am I shipping?
UK product options
DPD offers you a comprehensive range of time-critical, value-for-money services:
DPD 10:00
Our premium time-critical parcel delivery service ensures your urgent parcels arrive
at their destination at the start of the working day.
DPD 12:00
Getting your urgent consignments to your customers before noon the following
working day.
DPD NEXT DAY
For assured parcel delivery in the UK before close of business the following working day.
DPD TWO DAY
For those non-urgent parcels that can accept an extra day’s transit.
saturday
We will deliver saturday 10:00, saturday 12:00 or saturday only parcels on our
saturday service.
4
offshore
Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the
Scottish Highlands & Islands with a DPD TWO DAY delivery as standard, with
DPD NEXT DAY and DPD 12:00 in certain locations. Some remote areas may incur
additional transit time.
expresspak
The premium product for urgent documents and small parcels up to 5kg.
freight express
Nationwide delivery and collection of pallets (weighing over 100kg) and freight
parcels (31–99kg per item) with time critical upgrades available.
5
What am I shipping?
Specialised services
To make businesses more efficient:
Swap it
A speedy like-for-like exchange of goods, swap it enables Clients to receive replacement
components at the same time as returning old equipment for repairs or maintenance.
There are DPD NEXT DAY, DPD 10:00 or DPD 12:00 swap it service options.
Reverse it
If you need delivery and collection service in one, then reverse it is for you. Saves
you time, effort and resource.
desk-to-desk
Personalised deliveries to a named individual.
contractpak
Exchange service for the financial sector, which delivers, obtains signature and
returns a contract, checking customer ID within the same transaction.
6
1 hour window
For those urgent parcels, there’s an option to select any hour for delivery between
9am and 8pm.
homecall
A secure, reliable and cost-effective home delivery solution.
interactive service
Ensure you get first-time delivery success with our interactive service. Your customers
will be advised of when they can expect delivery of the parcel via sms text message
or email and can respond if it’s not convenient.
proactive service
Proactive notification via sms text message if unavoidably delayed on our DPD 10:00
service.
DPD logistics
A fully integrated warehousing and distribution service with the benefit of later order
cut-off times.
77
What am I shipping?
International product options
DPD CLASSIC
A cost-effective delivery service for Europe and beyond by ground and air.
Specialising in the delivery of parcels up to 31.5kg with maximum dimensions of
175cm length and 300cm girth.
As a leading provider of parcels services, DPD CLASSIC offers an unrivalled network
of approximately 500 depots in 38 countries, delivering in excess of 2 million
parcels every day.
DPD EXPRESS
DPD’s global express network. DPD EXPRESS is an Air Express service that offers
unrivalled services to more than 200 countries worldwide.
For documents and parcels up to 31.5kg (for the volumetric calculation see page 10)
and with a maximum length of 175cm. There are three service options:
EU Documents and Parcels
Worldwide Express Documents
Worldwide Express Parcels
Heavyweight service
Any shipments heavier than 31.5kg but below 330kg to Europe will be despatched
via our heavyweight service.
International Mail
We collect your mail, have it weighed, sorted, counted and finally transferred to an
international postal authority for delivery. There are two service levels to choose from:
Priority: a fast, efficient service that is ideal for time-sensitive mail with a delivery
aim of 3–5 days in Europe and 5–9 days in the rest of the world.
Economy: a service combining speed with economy, offering a delivery aim of
6–10 days in Europe and 8–14 days in the rest of the world.
8
What am I shipping?
Size and weight restrictions per item
All parcels will be subject to volumetric conversion and the shipment charge will be
based on either the volumetric or actual weight, whichever is greater. The volumetric
weight of your parcel should be calculated as follows:
DPD CLASSIC
31.5kg max weight
175cm max length
300cm max girth
DPD EXPRESS
31.5kg max weight
Volumetric calculation
175cm max length
length
width
300cm max girth
height
Heavyweight service
Any shipment heavier than 31.5kg
or over the DPD size restrictions
but below 330kg to Europe will be
despatched via our Heavyweight
service.
Volumetric conversions
The charge will be based on either
the volumetric or the actual weight,
whichever is the greater.
By ground
Length cm x width cm x height cm
4000
By air
Length cm x width cm x height cm
6000
Heavyweight
(shipments heavier than 31.5kg
but below 300kg)
Length cm x width cm x height cm
=
3000
Max
300kg
9
Goods not accepted for carriage or storage
Dangerous goods
Hazardous goods
Flammable goods
Live or dead animals
Perishable or
frozen food
Cash (including cheques
or vouchers)
Jewellery
Fur
Antiques
Works of art or
precious metals
Glass
Liquids
Pornography
Firearms
Personal effects
(suitcases or personal
belongings)
Any goods prohibited by
the law or regulation of
any government or public
or local authority of any
country where the goods
are carried.
Transit liability
UK
Covers parcels, expresspak and freight parcels. Simply indicate the required level on
the consignment note:
Economy cover
Up to £100 per consignment DPD 10:00, DPD 12:00 and saturday services and
up to £50 per parcel on all other services.
Extended cover
Available on all tariff services for an additional 60p for each £100 of cover required
(minimum charge £5, maximum cover £10,000).
Standard cover
Up to £100 per item inclusive on all services.
Pallets
The published tariff includes in-transit liability cover of £1,500 per metric tonne for pallets.
International
Extended liability is available at a charge of 1% of the good’s value, minimum charge
£7.00 up to a maximum cover of £15,000.
10
Where do I want to ship it?
DPD UK & Ireland Depot network
Aberdeen
Glasgow
Edinburgh
Newcastle
Carlisle
Preston
York
Leeds
Manchester
Warrington
Abergele
Sheffield
Stoke
Nottingham
Leicester
Birmingham
Head Office
& Superhub
Swansea
Thetford
Rushden
Dunstable Chelmsford
Kings Cross
Woodford
Park Royal
Reading
London
West Bridge Dartford
Newbury
London
Maidstone
Southampton
London South
Gloucester
Cardiff
Yate
Bristol
Bournemouth
Exeter
Peterborough
Crawley
Truro
11
Offshore service guide
DPD 12:00
(except pallets)
DPD NEXT DAY DPD TWO DAY
(except pallets)
Belfast
✔
✔
✔
Channel Islands
✘
✔
✔
Channel Islands
(St. Helier Isle of Man)
✔
✔
✔
Isle of Man
✘
✘
✔
Northern Ireland
✘
✔
✔
Scilly Isles
✘
✘
✔
✔*
✔**
✔***
Scottish Highlands
and Islands
Scottish Highlands and Islands
Please note the following restrictions to service in the following areas:
*
DPD 12:00 service to following postcode areas: DD6, KA6, KA18, KA19,
KA26, KA29, KA30, KY9, KY10, KY14-16, ML12, PH3-17, TD10-15
** DPD NEXT DAY service to AB10–25 areas
*** DPD TWO DAY service to AB31, AB33-38, AB44-56 and IV30-32 areas
Irish services
DPD IRELAND has a network of 31 depots throughout Ireland, ISO 9001:2008
Quality Approval and unmatched local knowledge and expertise, DPD IRELAND is
Ireland’s leading express distribution company.
12
Where do I want to ship it?
DPD CLASSIC Depot Network
13
DPD CLASSIC
Transit times
Belgium
France (incl. Monaco)
Germany
Luxemburg
Netherlands
Republic of Ireland
Austria
Denmark
Liechtenstein
Switzerland
Canary Islands
Czech Republic
Italy
Slovakia
Spain
Estonia
Finland
Hungary
Poland
Portugal
Slovenia
Sweden
Bosnia- Herzegovina
Bulgaria
Croatia
Greece
Iceland
Latvia
Lithuania
Montenegro
Norway
Romania
Serbia
Tunisia
Turkey
Mexico
Russia
International Mail
Western Europe
Rest of Europe
Rest of World
14
Invoice
required
2 days
No
No
No
No
No
No
No
No
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
Yes
No
Yes
No
Yes
No
No
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Zone 1
Zone 1
Zone 1
Zone 1
Zone 1
Zone 1
3-5 days
3 days 3-4 days 4-5 days 4-6 days 6 days
7 days
Zone 2
Zone 2
Zone 2
Zone 2
Zone 3
Zone 3
Zone 3
Zone 3
Zone 3
Zone 4
Zone 4
Zone 4
Zone 4
Zone 4
Zone 4
Zone 4
Zone 5
Zone 5
Zone 5
Zone 5
Zone 5
Zone 5
Zone 5
Zone 5
Zone 5
Zone 5
Zone 5
Zone 6
Zone 6
Zone 7
Zone 7
4-8 days
Priority
Priority
6-10 days
8-14 days
Standard
Standard
Priority
Standard
How do I use DPD’s services?
Step 1 Select product and service
Select the appropriate product and service from our range of UK and international
services.
Step 2 Organise a shipment
Simply use our web-based shipping
system ship@ease or complete the
relevant consignment note for the
service you require – i.e. DPD NEXT
DAY, DPD CLASSIC, DPD EXPRESS
or international mail
Organise a collection
Your full name, address, postcode
and telephone number
Full description of contents
Recipient’s full name, address, post/
zip code and telephone number/email
If extended cover is required,
complete the amount
A next day
service is
standard so
please tick the
relevant box if
an alternative
service is
required
Sender should
sign and date
Your unique reference and
any additional information
Our driver will
sign and date
Dimensions
in cm
Weight
15
DPD EXPRESS
A separate consignment note is required for all Air Express shipments. Please
ensure the full receiver’s address and post/zip code and telephone number/email
are included. Completing all sections of the consignment note will help ensure the
shipment is not delayed.
Collections up to
5 days in advance
1
2
6
7
3
8
10
9
Integrated track
& trace
17
11
4
12
14
Instant access to
shipping history
13
15
16
Address book facility
5
Key to consignment note
1
Customer account number.
2
Customer full name, address, postcode and
telephone number.
3
Customer unique reference and any
additional information.
4
Receiver’s name, address, post/zip code and
telephone number/email.
12 Tick service required.
5
Receiver’s VAT number.
13 Dimensions must be entered.
6
Full description of goods (must match invoice).*
14 Sender should sign and date.
7
Enter value of goods and currency
(for Customs purposes).
15 Enter the commodity code (if known).
8
The destination code will be completed by
the depot.
17 If extended liability is required, complete
the amount.
9 Number of items.
10 Weight.
11 Enter the volumetric weight:
Length cm x width cm x height cm
5000
16 Driver’s signature.
*Description of goods
Please complete with a full and accurate description of the goods – general terms such as gifts, samples
and materials are not acceptable.
16
How do I use DPD’s services?
DPD CLASSIC consignment note
1
5
2
6
13
7
9
8
4
10
11
3
12
Key to consignment note
1 Customer account number.
2
8 Weight
Customer full name, address, postcode
and telephone number.
Customer unique reference and any
3
additional information.
4
Receiver’s name, address, post/zip code
and telephone number/email.
5
Full description of goods
(must match invoice).*
Enter value of goods and currency
6
(for Customs purpose).
Length cm x width cm x height cm
4000
9 Dimensions must be entered.
10 Documentation attached.
11 Sender should sign and date.
12 Driver’s signature.
13
If extended liability is required, complete
the amount.
7 Number of items.
17
International Mail
1 Customer account number.
2
Customer full name, address, postcode
and telephone number.
Customer unique reference and any
3
additional information.
4
5
Complete the total weight and items
boxes.
6
7 Sender should sign and date.
8 Your (driver) signature is essential.
Receiver’s name, address, post/zip code
and telephone number/email.
Select the right service – if you want
to use our priority service, do nothing.
If you want a more economical option,
tick the standard service box.
1
5
2
6
4
7
3
18
8
How do I use DPD’s services?
Commercial/Proforma invoice
This is required for international shipments only. There are two types:
1. Commercial: For goods intended for resale
2. Proforma:
For goods that are not intended for resale
Both types of invoice should be typed on company letterhead or company invoice
and all five copies must have an original signature.
Clearly print shipper’s full name, address,
post/zip code and telephone number/email
Your VAT number. If you don’t have a VAT number, please ring
UNIREG for assistance. If you are a private shipper, print PR
Commodity code – optional. If you have a Commodity code for
the item you’re sending, enter here
Description of goods. Describing goods accurately is essential
for Customs and airline security. Poorly described shipments
could be detained for further examination by Customs
Reason for export – please state whether your
goods are for sales, samples for review, etc
Certain countries may offer duty reliefs if an EUR declaration
or a EURI document is made. Consult your local
Customs officer for details
19
Invoices must be enclosed in an A5 re-sealable document wallet and secured to
the outside of the package with either the consignment note or data entry label.
You will need to supply one original and four copies, all with original signatures.
These should be completed as follows:
Tick Pro-forma or Commercial Invoice
Commercial
Consignment number, number of
pieces, total weight of all items,
and dimensions of each parcel
Proforma
1) Date of Invoice
2) Consignment No.
3) Shipper’s Name
9) Receiver’s Name
4) Shipper’s Address
10) Receiver’s Address
5) Contact Name
11) Contact Name
6) Contact Number
12) Contact Number
7) Shipper’s VAT No
13) Receiver’s VAT
/PID No.
Number of items
Total value of goods (minimum £1).
Please insert at least the
replacement value of the goods
and denote the currency
8) FDA Registration No.
14) No. of Pieces
16) Commodity
Code
15) Total Weight
17) Full Description of Goods
18) No.
of items
19) Unit
Value
20) Total
Value
21) Country of
Manufacture
22) Total Value GBP
Full name and address of
manufacturer. This is vital for
some Middle Eastern countries
23) Reason for Export
24) Terms of Delivery
DAP
25) I declare that the above information is true and correct and to the best of my knowledge. The exporter of the products covered
by this document, declares that, except where otherwise clearly indicated, these products are of ______________ preferential origin.
I declare that the products covered by this document are not subject to any import prohibitions & restrictions
26) For and on behalf of the above named company:Signature: _____________________________
Date:
______________________________
Print Name: ____________________________________
Position in Company: _____________________________
Clearly print your name, sign and date
20
How do I use DPD’s services?
Data Entry Labels
If you print your labels using our ship@ easeweb or complete labeling solution the
system will automatically produce a ‘Data Entry’ label. It will look similar to this:
Sender
Account Number.
A CUSTOMER LTD.
123 THE AVENUE
NEWTOWN
NEWTOWNSHIRE
NT12 E45
Recipient
AN OTHER GMBH
SONNENSTRASSE 1
SWITZERLAND
Contact: HERR SCHWEIZ
Telephone Number: 0041 12 3456 7 89
Package details
Consignment Number: 4004055640
Product:
Service: IE2
Number of items: 1
Weight(kg): 15
Dimensions(cm): 10*12*10
Contents: Marketing Brochures
Value: 115
Currency: Pounds
The Data Entry label must be enclosed in a re-sealable document wallet and
secured to the outside of the package with the invoice. (Contact Sales Support on
0845 9 505 505 to order document wallets).
Please do not keep the Data Entry label for your own records or stick it to the
parcel. We use this label to key in export declarations to customs and pre-alert
airlines of your parcels for export.
A Data Entry Label will automatically print for all DPD EXPRESS destinations and
for DPD CLASSIC non-EU destinations.
21
Zipcodes and PO Box addresses
Please provide us with the correct delivery address and zipcode of the consignee.We do not deliver to PO Box or
GFPO addresses.
Country
Translation
Abbreviation
Austria / Germany
Belgium
Bulgaria
Czech Republic
Denmark
Estonia
Finland
France (Inc Monaco)
Greece
Hungary
Iceland
Italy
Latvia
Lithuania
Netherlands
Norway
Poland
Portugal
Rep Ireland
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Briefkasten / Postfach
boîte postale / Postbus
пощенска кутия
poštovní přihrádka
postboks
postkasti
postilokero
boîte postale
ταχυδροµική θυρίδα
postafiók
eftir kassi
casella postale
pasta kastītes
Pašto dėžutė
brievenbus / Postbus
postkasse / Post Boks
skrzynka pocztowa
caixa postal, Apartado / Cista Correio
bosca poist
cutie poştală
Пост Бок
poštová priehradka
poštni predal
apartado de correos / Lista de correos / Buzon / Apartado Postal
brevlåda / Box
casella postale / Postfach / boîte postale
PF
B.P
P.F
P.B.
P.L
B.P
T.q
Pf
C.P
P.B.
SKP . Poczt
APT
P.f
PP
Apt / Aprdo / Apartado
C.P / P.F / B.P
Customs Paperwork Requirements
If you are sending to one of the following EU countries you do not need toprovide invoices.
22
Austria
Finland
Latvia
Romania
Belgium
France
Lithuania
Slovakia
Bulgaria
Germany
Luxembourg
Slovenia
Cyprus (South)
Greece
Malta
Spain (exc.
Czech Republic
Hungary
Netherlands
Canary Islands)
Denmark
Ireland
Poland
Estonia
Italy
Portugal
Sweden
How do I use DPD’s services?
Step 3 Check contents
Check that contents comply with DPD’s terms and conditions and do not contain
any goods not accepted for carriage (see page 9).
Step 4 Packaging
Check that the parcel is adequately packaged and labelled, as detailed below:
Packaging hints and tips
Always use a strong rigid carton or purpose-built container, where available
Use a carton made of high-quality corrugated cardboard, preferably double
walled to ensure strength, durability and protection.
Avoid using a carton more than once as it's strength, and therefore the
protection it offers, is reduced the more times it is handled.
Choose the correct size of carton to match the contents. Under-filled boxes
are likely to collapse, and over-filled to burst open.
Wrap all items separately within the carton with protective cushioning such as
bubble wrap.
If possible, ensure no items are touching the walls of the carton.
Seal the carton with strong tape designed for shipping – everyday sellotape is
not sufficient.
Ensure all the carton is sealed securely, with the flaps taped down along the
middle and on both ends over the corners.
When putting the carton together, use strong staples or tape to ensure the
base is secure and will not come open in transit.
Many goods are shipped in the manufacturer's original packaging, which is not
always suitable for an overnight parcel system.
23
Items such as boxes of CDs, DVDs and video tapes need to be packed with
cushioning material around each item.
Goods being sent in an expresspak also need to be protected just as much
as those in a carton. expresspaks are designed as a means of carriage, not
protection.
'Fragile' and 'Handle with Care' labels are no substitute for good packaging –
they are for information only.
If you can hear or feel the contents of the carton moving inside then they are
not packed properly.
Packing recommendations
To reduce the risk of shock damage and movement inside the package, we recommend
you use one or a combination of one of the following types of packing material:
Loosefill packing, e.g. polystyrene chips
Expanded polystyrene foam
Polystyrene sheets or blocks
Bubble wrap
Foam rubber
Screwed up newspaper
or any other similar item
24
How do I use DPD’s services?
Labelling your parcel
Correct and careful labelling will aid the progress of your consignment and, in turn,
help us deliver a better service to you.
Remove all other labels, in particular remove or deface all barcodes that are not
part of the current transport details.
If you have an automatic packaging system, ensure the surface where the label
is applied is clean and dry, and the label is not wrinkled as this will make the
barcode unreadable.
Place the label or consignment note in the area marked on expresspak box or
on the largest side of the parcel and not over the seams or corners.
The full delivery address and full delivery post/zip code should be on every package
in the consignment.
Please make sure that any parcel banding does not obscure the consignment note.
Please see the following examples of the correct and incorrect way to label a parcel:
25
Service tapes
D
DP
0
:0
12
it
l
na
tio
na
er
3. By calling our dedicated collections line on 0844 824 0555
ap
2. Online at www.dpd.co.uk
t
In
1. Via ship@ ease our automated despatching systems
0
Sw
Arrange a collection, in one of the following ways:
:0
Step 5 Collection
D
Please ensure the tape is visible around four sides. NB. This tape
is purely for the purpose of identification and is NOT suitable for
sealing. Where the use of two tapes is applicable, please use
both.
DP
10
A series of self-adhesive colour-coded tapes are provided free
of charge. In order for your time-critical package to be clearly
visible, we have adopted a colour-coding system for taping
parcels on certain specific services.
26
How do I use DPD’s services?
Step 6 Tracking
Keeping our customers in touch and in control.
Track your parcel online at www.dpd.co.uk
by clicking on the tracking option from the
home page or within the shipping menu.
Alternatively, if you have more than one parcel, use our ‘watch it’ service, which
allows you to track up to 30 parcels at one time.
27
Innovation in Delivery
It’s always been more difficult to deliver to home addresses than business premises.
That’s why we’ve developed a unique interactive service that advises your customers
when their packages will arrive, with a one hour delivery window. If it’s more convenient, it
gives them the option to reorganise a delivery, ensuring first-time delivery success.
One hour delivery time slot
Our latest innovation to further improve successful home deliveries provides a one hour delivery window.
As we give a specific one hour delivery window, yourcustomers don’t need to
wait in allday for their parcels, improving your customers’ delivery experience:
Your customers are given a one hour delivery window
---- PARCEL INFO ---Your parcel is due for
delivery by DPD today
between 11:20 - 12:20.
To change the date
TEXT 1 for 13th Sept
or 2 = 14th Sept
or 3 = 15th Sept
They are notified of this via text or email
If the time is not convenient, they can use the text or email to change the
delivery date
All correspondence from DPD to your customer caninclude your brand name
If you choose to notify your customers via email, they can use the email to
rearrange delivery. When they do so, they will see a web page branded with your
logo, providing your customers with a seamless online experience. From this web
page your customers can also see their parcel-tracking data and reschedule the
parcel delivery to a more convenient date.
13/09/11
14/09/11
15/09/11
28
Innovation in Delivery
Interactive services
A personalised text message or email will be sent direct to your customers advising them of the dateand time of
delivery. The customers can choose to reschedule delivery for a different day if required.
---- PARCEL INFO ----
---- PARCEL INFO ----
Your parcel has been
despatched on 12th Sept
for delivery by DPD. View
your 1hr delivery timeslot
on morning of 13th Sept
at www.dpd.co.uk
Your parcel is out for
delivery today 12th Sept
and due to be delivered
by DPD between
11:20 - 12:20
---- PARCEL INFO ---Your parcel is due for
delivery by DPD today
between 11:20 - 12:20.
To change the date
TEXT 1 for 13th Sept
or 2 = 14th Sept
or 3 = 15th Sept
Shipped
Out for delivery
Reschedule delivery
We’ll confirm the package
has been despatched.
Your customer will receive a
text message as soon as your
package is out for delivery with
a one hour delivery window.
If the date and time is not
convenient, customers can
change the date by replying
to the text.
Deliveries can also be notified and rescheduled via
email.
SMS/email messages forcalling card deliveries
SMS and email calling cardnotifications can now be
sent to parcel recipients, providing them with speedier
notifications when a calling card has been left at the
delivery address.
29
DPD Mobile Better on The Move
DPD has launched a new facility where parcel recipients
can track their parcel or rearrange delivery easily and
conveniently while on the move.
With an increasing number of your customers now using
mobile devices, DPD has invested in developing a
mobile website to ensure receivers can quickly locate
the information they need about their delivery and, if
necessary, make changes.
Once on the mobile website, parcel recipients will be
able to:
Arrange to collect from the local depot
Change the delivery day to a more
convenient date
Change to a delivery address where they
know someone will be in to receive the
parcel
Ask us to leave the parcel in a safe place
DPD mobile site will give your customers visiting from a
smart phone options on-the-go.
The mobile website will be ultra-convenient for your customers to access: customers using smart
phones will be automatically redirected to the mobile version of our site, making their life easier.
Rearranging delivery on the move
DPD has also harnessed the power of QR codes, which will be printed on all calling cards. When
scanned with a QR reader on a smart phone, the QR code will take the parcel receiver straight to the
relevant page to reorganise delivery.
the DPD mobile video by scanning the following QR Code...
Find Out Watch
More...
30
Exception reports are now available for you to manage online and provide you with up-tothe-minute details of any undelivered items and the reason for the delay, for example,
incorrect postcode. Simply select the shipping section of the DPD website and click ‘Tools’
followed by ‘Exceptions’, and log in with your password. You will then have 48 hours to
respond to any exceptions and your response will be fed directly to the depot for action.
Response required
Outstanding requests
This section lists undelivered items that require
further information from you to proceed. You
have 24 hours to respond. You can drill down
to the consignment tracking detail by clicking on
the consignment number
Once you have sent your response, the
consignment will move into ‘Outstanding
Requests’ until it is actioned by the depot.
For further details on each consignment
click on ‘Review’.
Information only
Unresolved Collections
This section provides information on parcels
that have not been delivered but do not require
any further information to proceed.
Click on ‘Review’ button to see what action is
being taken.
This section allows you to re-book any collections
up to a maximum of three working days in
advance.
For international shipments you wil receive this information by email.
31
How do I use DPD’s services?
Step 7 Proof of delivery
Obtain proof of delivery online instantly by logging on to www.dpd.co.uk or by calling
customer services on 0845 9 300 100.
09:29:18 27/02/08
Signature Screen
Sender’s Name:
Recipient:
Items Received:
Items Refused:
POD No:
Name:
ABC LTD
KHWS LTD
1
0
1 of 1
D. BROWNRIDGE
Clear
Details
No Sig
/GRN
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Step 8 Invoicing
Invoice options
We can provide your invoice electronically in a format to suit your needs.
You can:
1. Receive a data file to manipulate how you wish
2. Choose to receive summary invoice data:
• Product by service by week, or
• Product by service by day
3. Select how frequently you receive your invoice:
• Weekly
• Bi-weekly
• Monthly
Understanding your invoice
INVOICE
Page
Invoice No
Account No
Invoice Date
Payment Due
ABC Trading Company
Purchase Ledger
123 Any Street
Anytown
Anywhereshire
AB12 3CD
Date
of
Collection
Telephone
Contact
1 of 1
P12345678
OB1234
07 AUG 08
07 SEP 08
020 7123 4567
N. E. BODY
VAT No.GB 385 1071 56
Consignment
Note
Number
Service
023101468
023335217
030125505
023163251
023163249
023163250
NXTDAY
NXTDAY
NXTDAY
NXTDAY
NXTDAY
NXTDAY
Collection
Depot
Delivery
Postcode/
Depot
Customer
Reference
Number
of
Items
Weight
Kgs
VAT
Code
1
1
1
1
1
1
Items
6
5.0
8.0
6.0
5.0
1.0
1.0
Weight
26.0
S
S
S
S
S
S
Total
Charge
DPD’s invoice number
Your account number
The date the invoice was
issued
The date that payment
must be received by DPD
£
PARCEL
07 JUL
07J U L
08 J U L
08J U L
10J U L
10JUL
Product
PARCEL
R EADI N
TR10
R EADI N
TR10
BHAM
CW07
R EADI N
TR10
R EADI N
TR10
R EADI N
TR03
Service
Cons.
N EXT DAY
6
Please make cheques payable to Parceline and remit to the above address
12.75
14.70
13.40
12.75
12.75
12.75
Value
79.10
VAT ANALYSIS
Goods/Services
Standard Rated
TOTAL
79.10
–––––––––
79.10
–––––––––
The date of parcel collection
R EM ITTANCE ADVICE
FROM:
The consignment note number
ABC Trading Company
Purchase Ledger
123 Any Street
Anytown
Anywhereshire
AB12 3CD
VAT %
17.50
Total VAT
13.84
–––––––––
13.84
–––––––––
Sub Total
79.10
VAT
13.84
Total Invoice
92.94
Invoice No
Account No
Invoice Date
Payment Due
TOTAL REMITTANCE
P12345678
OB1234
07 AUG 08
07 SEP 08
£92.94
The service requirement for
each despatch
Abbreviation of the collection depot
33
Details of either the
full delivery postcode
destination or DPD
delivery depot
Invoice total to be remitted
Remittance advice that
should be returned with
your cheque
Managing our relationship
Second to none service
c c ount Ma
na
ry A
g
ito
rr
Managing the
Relationship
Te
Our proactive account management ensures that
all accounts have a dedicated Account Manager
appropriate to their business needs.
rs
St
ra
te g
s
Secure online tracking of consignments
s
ount Ma na ge
na
ic Ac
c o u nt M a
C a r e Ad
vis
or
More than 150 fully trained customer
service agents
er
Ac c
me r
s to
Cu
Our relationship with customers takes the highest
priority, and we are committed to achieving
the highest levels of customer care.
y
Ke
ge
rs
We align key personnel in our organisation with yours:
Gives clear understanding of needs
Allows us to add value to our recommendations
Helps us quickly resolve any issues
DPD
Customer
Key Contact
Key Contact
Operations
Operations
Finance & Billing
Finance & Billing
Customer Services
Customer Services
IT
IT
34
Handover process
DPD places an equal importance on establishing and maintaining a close working
relationship with our customers.
That’s why we have a business handover process – a seamless transition of your
account from Sales to Account Management.
At the same time, we monitor customer expectations, ensuring that they fully understand
how to get the most out of our service.
Customer pulse
We consult regularly with our customers about their experiences of DPD. This is
done through our bi-annual Customer Satisfaction Survey as well as regular
customer focus groups and ad hoc online questionnaires. The feedback received is
used to improve the customer experience and to enhance our portfolio of existing
and new products and services.
35
Be amazing every day!
Here at DPD, we’re awarding our employees for doing small yet amazing
achievements.
Take a look at a few of our amazing people working at DPD...
To see out showcase of people and their achievements, why not visit
www.dpd.co.uk/amazingawards
36
DPD has achieved
ISO9001:2008 and
ISO14001:2009 approval
For more information on DPD
call 0845 9505 505
visit our website at www.dpd.co.uk
or contact us via email: sales.enquiries@dpd.co.uk
‘Like’ us www.facebook.com/dpd.uk
‘Follow us @DPD_UK
DPD859 (09/08)