- Samsung Securities
Transcription
- Samsung Securities
SAMSUNG SECURITIES REPORT 2015 POSITIVE CHANGE ABOUT SAMSUNG SECURITIES Change for Clients’ Trust Letter from the CEO Management Team Company Profile Company Brand Business Overview Samsung POP ROBO 01 04 07 08 10 12 18 Financial Highlights 19 SUSTAINABLE MANAGEMENT Our Stakeholders Materiality Test Process Corporate Responsibility Customer Satisfaction Information Security Talent Management Social Contribution Environmental Management Governance & Leadership Company Governance Risk Management Ethical Management 24 25 28 30 32 36 39 42 44 48 FINANCIAL PERFORMANCE Overview54 Business Performance 55 Financial Information 59 APPENDIX Third Party Assurance Statement GRI G4 Content Index Corporate Information 72 74 78 Reporting purpose Reporting scope Samsung Securities publishes this report on an annual basis to disclose information on The report covers business activities at our business premises, including the company’s its financial performance, business strategies, and sustainability management activities headquarters, domestic branches, and overseas subsidiaries. Some social data, and with all its stakeholders, including shareholders and clients. all environmental data, does not include performance results from our overseas subsidiaries due to difficulties in collecting the necessary data. Reporting period The reporting period covers our financial performance and sustainability management Reporting principles and assurance progress for the calendar year 2015, ending December 31, 2015. For some data The report was compiled pursuant to the Global Reporting Initiative G4 Guidelines requiring trend analysis, data from the past three years is provided. For certain released in May 2013 and the GRI Financial Services Sector Supplement (FSSS). The qualitative data, the period extends into the first half of 2016. content was assured independently by a third-party entity. Details regarding the GRI guidelines and the assurance statement are provided in the index from page 72 and page 74, respectively. Samsung Securities in 2010 was the first Korean Samsung Securities is a signatory to the financial company to be listed in the financial Carbon Disclosure Project (CDP) and services category of the Dow Jones Sustainability encourages other listed companies on the Index (DJSI) World, and has remained on the list KRX to participate as well. in each of the six years since. CLIENT TRUST Samsung Securities practices a style of client-oriented management which reflects the company’s belief that client trust is the most critical asset to any successful business. CLIENT VA L U E With the understanding that client trust is the most important value at our company, everyone at Samsung Securities makes a concerted effort to materialize this belief on a daily basis. C h a n g e f o r C l i e n t s ’ Tr u s t Samsung Securities has declared its commitment to client-centric management practices and has been translating this into action for years. Put another way, this means that client value forms the overarching guideline in all our decisionmaking for products, services and management systems. While ensuring stable client yields through systematic riskmanagement practices that are rooted in a globally diversified investment policy, we peg employee evaluation and compensation criteria to the rate of client earnings and constantly monitor our client-protection practices as part of our product sales process. Customized wealth management plans Launched a client-oriented wealth management service called POP* UMA**, which allows for diversified investment portfolios * POP: Platform of Private banking service Fastidious new product development review process Prompt and systematic responses Reinforcing the new-product approval process Promptly informing clients via SMS with testing procedures carried out from the product-planning and -development stages to take firm control of high-risk products regarding unexpected issues that may affect the products and stocks they hold in domestic and overseas markets ** UMA: Unified Managed Account Enhanced customer satisfaction Stronger protection of financial consumer rights Strengthening the prior-screening process A Client Protection Center under the direct for promotional materials and product control of the CEO, with a newly appointed Chief Client Officer (CCO) presentations, while also adding a consumer protection page to the company’s website to protect consumer rights Samsung Securities is building a virtuous circle in which enhanced client value brings about greater happiness and prosperity. 03 ABOUT SAMSUNG SECURITIES Samsung Securities is growing as a prominent wealth manager by establishing client-oriented management practices and by achieving sustainable growth based firmly on clients' trust. 04 Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Letter from the CEO In the first half of 2015, quantitative easing in some advanced economies and soaring Chinese stock indexes, coupled with growing expectations of a Korean economic recovery, drove up the price of stocks in Korea. Towards the end of the year, however, investment conditions faced a new threat from emerging problems in the world’s financial markets, such as US rate hikes and the slowing growth of the Chinese economy. Even amid this challenging business environment, Samsung Securities strove towards realizing its annual business goals. As a result, its consolidated net revenue reached KRW 995.9 billion, with profits attributable to controlling interest hitting KRW 275 billion—the highest figure for the company since 2007. Meanwhile, our assets under management (AUM) expanded to reach an industry-high KRW 174 trillion, while fee-generating assets—the barometer of operational stability—also swelled to achieve significant performance in terms of setting long-term, stable business fundamentals. At the same time, Samsung Securities appointed a Chief Information Security Officer (CISO) as an independent information security employee with controlling authority in a bid to step up the company’s efforts towards customer information protection and secure financial transactions in a stable risk management system. All the while, we have remained steadfast in our social contribution initiatives. Our signature program, the Youth Economics & Securities Academy, marked its 10th anniversary in 2015, while the Samsung Securities Volunteer Corps is also active in various programs in which our volunteer group leaders select key tasks that can best serve local needs in collaboration with related governmental and non-governmental organizations. Throughout 2015, we also offered cultural and artistic programs for underprivileged youths from low-income families, multicultural families, and North Korean defectors, and even donated homemade kimchi to the needy. As a result, Samsung Securities was recognized as the Korean securities firm having made the greatest social contributions in 2015. Moreover, as part of our efforts to protect the environment, we continue practicing company-wide green-management practices while reducing our energy use. In recognition of these exemplary sustainability management efforts, Samsung Securities in 2015 became the first Korean financial company to be listed on the DJSI World for a sixth consecutive year. At the dawn of 2016, competition in Korea’s capital markets was intensifying. The emergence of mega-sized securities firms and synergies from financial holding companies poses a threat to our operations, not only in terms of size but also with respect to quality. DJSI Listed For Six Straight Years Samsung Securities is the only Korean financial company to feature on the Dow Jones Sustainability Index (DJSI) World for a sixth year running in 2015. 05 ABOUT SAMSUNG SECURITIES Despite this, everyone at Samsung Securities is doing our utmost to help complete a virtuous cycle of business fundamentals based on client-oriented management in order to return our clients’ trust with the highest possible stakeholder value. In so doing, we aim to become the most prominent wealth manager in Korea, while remaining respected and trusted by clients. To that end, Samsung Securities realigned its products and channel networks in the past year to offer optimal products and customized consulting services to mass individual clients as well as highnet-worth clients. In particular, our global research was reinforced, facilitating our ability to respond swiftly to client needs. We will continue expanding our research and product networking capabilities with leading international investors to further solidify our position as a competitive wealth manager in the global market. Moreover, we have completed the development of computer systems and platforms that will bring our industry-leading asset management competencies to the cyber realm through online and mobile platforms. In addition, we are ready to take the lead in emerging FinTech markets. While living up to our core value of integrity, we are constantly striving to generate shared social value as we comply with business ethics on a continuing basis, solidifying our position as the leader in sustainability management practices in Korea’s financial sector. Not only does Samsung Securities’ sound corporate culture allow for top industry talent to reach their full potential, but its systematic risk-management protects client and shareholder value. At the same time, the company is faithfully fulfilling its responsibilities and duties to society, thereby contributing to a better world of sharing and caring for co-prosperity. In 2016, all Samsung Securities employees are determined to strengthen the organization’s efficiency and promptness to meet our stakeholders’ high expectations, while enhancing corporate value and laying the groundwork for long-term, sustainable growth through a stable business platform firmly based on firm-client trust. We hope to maintain your unwavering trust and encouragement in our efforts toward achieving a virtuous circle of client-oriented management. Thank you. President & Chief Executive Officer 06 Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Management Team Jeon Young Muk Senior Executive Vice President Head of Management Support Division Lee Sang Dae Executive Vice President Head of CPC Strategic Division Sa Jae Hun Senior Vice President Head of Wealth Management Division Park Bernard Senior Vice President Head of Wholesale Division Shin Weon Jung Senior Vice President Head of Investment Banking Division 07 ABOUT SAMSUNG SECURITIES Company Profile Samsung Securities is consolidating its dominance as Korea’s leading securities firm by preempting customer needs and rapid changes in today’s financial environment. Key Financial Indicators 2015 Awards and Accolades Total Assets (Unit: KRW trillion) Customer Satisfaction FY2015 31.0 •No. 1 in the Korea Productivity Center’s (KPC) National Customer Satisfaction Index (NCSI) survey for a 10th year in a row •No. 1 in the Korea Management Association Consulting’s (KMAC) Korean Customer Satisfaction Index (KCSI) survey’s securities category for a 10th straight year •No. 1 in the Korea Standards Association’s Korea Standard Service Quality Index (KS-SQI) survey for an 8th year running •No. 1 in KMA Consulting’s Korean Net Promoter Score (KNPS) survey’s securities category for a 9th consecutive year FY2014 25.8 Brand Power •No. 1 in the securities sector at the US-based branding consulting firm Interbrand’s Best Korea Brands 2015 Clients’ Assets Under Management (Unit: KRW trillion) FY2015 174.0 •No. 1 in KPC’s National Brand Competitiveness Index (NBCI) survey’s securities category for a 12th straight year •No. 1 in KMA Consulting’s Korea Brand Power Index (K-BPI) Golden Brand survey’s securities category (Samsung Securities POP service) •Grand Prize in the securities category at the Maeil Business Daily’s Mobile Brand Awards (mPOP) Research and IB FY2014 •Winner of the M&A Financial Advisory and Best Deal Prize at Yonhap Infomax’s 5th annual Financial Awards 136.5 •Best M&A Arranger at the 13th annual Money Today Korea IB Awards Sustainable Management Net Revenue (Unit: KRW billion) FY2015 953.7 •Listed in the Financial Services Sector of the DJSI World for a 6th straight year, a first for any Korean financial company •Listed in the Financial Services Sector of the DJSI Asia Pacific for a 6th consecutive year •One of DJSI Korea’s industry group leaders in the Financial Services Sector for a 7th year running Wealth Management FY2014 725.1 08 •Best fund sales agency in the securities category at the Korea Economic Daily’s 2015 Hankyung Funds Awards •Top Excellence Prize at Maeil Business Daily’s Financial Product Awards (POP UMA) Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Milestones •Ranked atop the securities sector of Korea’s three major customer 1982~ 1982 satisfaction indexes (KS-SQI, KCSI and NCSI) •Swept all 9 categories in the 2006 Asiamoney Brokers Poll, the •Promoters’ Conference (establishment of Hanil Investment & largest Asia-focused equity poll Finance) •Inaugural general meeting, registration of incorporation, contribution of KRW 20 billion in paid-in capital 1988 •Initial public offering on the Korea Exchange 1991 •Renamed Kookje Securities, initiated brokerage services, and 2007 •Korea’s first securities firm to underwrite the total value of the nation’s treasury inflation protected securities (TIPS) •Named Korea’s “Best Private Bank” by Asiamoney 2008 •Korea’s first securities firm to initiate an optional commissionbased service •Established a strategic alliance for M&As with Rothschild, one of opened sales branches - one at the headquarters and one in Apgujeong the world’s largest independent financial advisory groups 1992 •Incorporated into the Samsung Group •Renamed Samsung Securities 2009 •Announced new brand management under the brand slogan “Create with you” •Launched the advanced wealth management brand “POP” •Listed on the DJSI Korea 1996 •Established Samsung Securities Europe in London, UK 1998 •Established Samsung Securities America in New York City •First Korean securities firm to sell mutual funds •Relocated the headquarters to Samsung Main Building in •Launched the nation’s largest financial services call center 2010~ 1999 2000~ 2000 Taepyeong-ro, Seoul 2010 •Launched SNI, a premium brand for UHNW clients •Korea’s first financial company to be listed on the DJSI World 2011 •Signed an MOU with China Asset Management •Announced the launch of the Samsung Securities CS Innovation •Acquired by and then merged with Samsung Investment Trust & Securities 2001 •Established Samsung Securities Asia in Hong Kong •Named “Best Equity House” by Euromoney for a 3rd straight year 2002 •Singled out as the “Best Local Investment Bank in Korea” by Campaign (Empathy 36.5) •Obtained Business Continuity Management (BCM) certification 2012 •Relocated the headquarters to Jongro Tower, Seoul 2003 2004 2013 •Announced the Samsung Securities Value Statement •Launched a next-generation IT system that matched other leading global financial corporations •Commenced trading as a member firm on the London Stock Exchange •Released Samsung wrap accounts •Began offering post-retirement wealth management services at all branches FinanceAsia •Opened a representative office in Shanghai 2014 •Adopted a client-oriented best picks product portfolio •Established a strategic alliance with two independent research institutes, Lombard Street Research in UK and BCA Research in •Initiated the Samsung Cash Management Account (SMA) service •Hosted the 1st annual Samsung Global Investors Conference Canada •Introduced the POP UMA Performance-based Remuneration •Official announcement of the Samsung Securities Way (client- product, which charges commission in proportion to the yield on a oriented, ethical, professional and teamwork-focused) client’s investments 2005 •Launched the PB service brand Fn Honors Club •Signed a contract with Nomura Securities to receive retirement pension plan consulting services •Entered into a strategic alliance with China’s CITIC Securities 2006 •Named Korea’s “Best Research House” by Institutional Investor, a US-based global financial magazine 2015 •Proclamation of the Client Protection Charter •Signed an MOU with Woori Bank •Partnership with CITIC promoted to “strategic partnership” (detailed business partnership plans articulated) •POP UMA sales exceeded the KRW 2 trillion mark •Listed on the DJSI World for a 6th consecutive year 09 ABOUT SAMSUNG SECURITIES Company Brand In 2016, Samsung Securities announced its new brand identity, underscoring its commitment to returning client trust with more-novel and -discernable client value than ever before. This actualizes our determination to translate Samsung Securities’ client-oriented management practices pledge into action so as to grow alongside clients by returning their trust with tangible results. Samsung Securities’ New Brand Identity Brand Slogan As a sign of our commitment to live up to the trust clients have in us through higher value as a result of unparalleled market insights and advanced financial solutions, the new brand slogan conveys our pledge to client-oriented management and our promise to put clients' trust before anything else. Graphic Motive: The Value Triangle The value triangle symbolizes the dynamics of how we generate returns on investment for clients in today’s constantly changing financial markets by making full use of our stable and systematic financial investment systems. Design Concept Structural Insightful Prosperity The three elements of our new design concept symbolize our sound Structural system, which has built on our knowhow from years of experience in the business, and our Insightful analysis of investment trends that are made ahead of changing market environments so we can return our clients’ trust and ensure Prosperity both for them and the company. 10 Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Samsung Securities’ Financial Brand Names New Financial Product Brands A unified managed account (UMA) is a professionally managed private investment account that is rebalanced on a regular basis and can encompass every investment vehicle (e.g. mutual funds, stocks, ELS and ETFs) for an investor’s portfolio in a single account. An Exchange Traded Note (ETN) brand that guarantees a return on investment aimed specifically at underlying indexes by drawing on Samsung Securities’ wealth management knowhow and secure investment system. An optimized wealth management service brand that taps into an extensive analysis of market data and algorithms to recommend and subsequently rebalance investment portfolios that cater to investor preferences and goals. An online wealth management service platform brand that provides one-stop wealth management, from investment planning and portfolio structuring to followup services and aftercare, making wealth management easy and convenient for everyone. Specialized Service Brands A premium service brand specialized for ultra-high-networth (UHNW) clients Samsung Securities’ premium membership brand for VIP clients Samsung Securities’ social contribution brand Differentiated cultural performance benefits reserved for VIP clients of Samsung Securities Samsung Securities’ college volunteer corps Brand Awards & Recognitions K-BPI (Korea Brand Power Index) / Korea Management Association (KMA) No. 1 in the securities firm category for 2016 (K-BPI Golden Brand winner for an 18th straight year) In 2015, we were named the top company in the securities firm category in KMA Consulting’s Korea Brand Power Index (K-BPI) Golden Brand survey for an 18th year running. K-BPI is Korea’s leading index charting domestic industrial brand competitiveness. NBCI (National Brand Competitiveness Index) / Korea Productivity Center (KPC) No. 1 in the securities firm category in 2015 (for a 12th consecutive year) The NBCI quantifies brand competitiveness on a scale of 100 points by judging a company’s brand recognition and how its brand image is built on corporate marketing activities as well as relationship-building. In 2015, Samsung Securities retained its No. 1 position, marking a 12th year at the top. Best Korea Brands / Interbrand No. 1 in the securities firm category according to Interbrand’s Best Korea Brands 2016 Interbrand, a US-based brand consultancy, ranks the world’s top brands on an annual basis, and this year Samsung Securities was named one of the 50 Best Korea Brands for 2016. At 35th, it is the highest ranking for any Korean securities firm ever, with the company posting a brand value of KRW 556 billion, an industry high. Korea 100 Brands (BrandStock Top Index) / Brand Stock No. 1 in the securities firm category for 2015 (for a 12th straight year) The BrandStock Top Index (BSTI) is a brand value ratings model calculated both by brand index (70%) from Brand Stock’s mock trading, and periodic consumer surveys index (30%). Of the 1,000 leading brands from 230 industries evaluated for brand value, Samsung Securities was the only securities firm to crack the top 100, finishing in 61st place. 11 We are constantly increasing the trust clients have in us and their overall satisfaction, ensuring a stable return on investments for everyone through top global wealth management consulting and a customer relationship management service that is tailored to each client’s investment tendencies and goals. 12 Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Business Overview WEALTH MANAGEMENT Individualized Wealth Management Solutions Retirement Planning Services for a Financially Secure Retirement Korea’s top-tier customer relations management (CRM) system facilitates the systematic management of investment risks and returns for clients. Additionally, our POP UMA - a unified managed account (UMA) that is optimal for diversified investment portfolios and can encompass mutual funds, stocks, ELS, ETF and global investments - has significantly improved client convenience with differentiated, professional wealth management services. For clients seeking a more financially secure retirement, our retirement planning service takes into account an individual’s current financial position and future cash flow to optimize the most appropriate pension solutions according to their needs. Retail clients are provided with highly diversified investment alternatives and pension benefits solutions, while wholesale clients are given the choice of numerous optimized corporate pension plans. Premium Services for UHNW Clients Improved Convenience with Online Services Our highly professional team of experts in taxation, real estate, law, and investment strategy-building provides premium services to retail and wholesale clients, offering comprehensive taxation advisory services related to donations, inheritances, transfers, and global taxation on financial income. We also provide extensive wealth management services that include guidance on and responsive measures to overseas taxation / regulations, real estate market analysis, and strategy-building. Our online and mobile channels offer various platforms that enable efficient and convenient trading of stocks and other financial vehicles. For instance, POP DTS is a special program for professional day traders, while mPOP Wealth Management is ideal for mobile trading. Our professional wealth management consultants support clients’ self-trading through an online wealth management consulting center that can be accessed by phone or by a messenger platform. OUR FINANCIAL SERVICES Client-oriented POP wealth management services Premium SNI services for HNW clients Comprehensive retirement wealth management services based on proven retirement planning strategies Easy and efficient online services 13 By making full use of our advanced research system and abilities, we provide our domestic and overseas institutional investors with a variety of optimal investment vehicles, including equities, fixed income and derivatives. 14 Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Business Overview SALES & TRADING Fast and Accurate Equities Brokerage Samsung Securities’ trading team is made up of Korea’s best and brightest traders. Through close collaboration with local subsidiaries in financial hubs around the world, the team provides domestic investors with a wealth of investment information on KRX-listed stocks, brokering optimal trades on a real-time basis. Also, our extensive proprietary trade execution programs, including Corporate Access, Best Efforts Execution and Systematic Trading, support domestic and international institutional investors in making timely and accurate informed decisions. investors achieve stable returns on their investments by supplying mutual funds, over-the-counter (OTC) derivatives, and alternative investment vehicles that invest in countries around the world. Principal Investments Samsung Securities carries out principal investments in stocks, bonds and fixed-income, currencies and commodities (FICC) only after carrying out an exhaustive analysis of markets. What is more, we are expanding the scope of investment targets from traditional equity / fixedincome products to alternative investment vehicles, such as commodities and properties. Various Equity-Linked Products Our optimal trading platform covers both brokerage services for equity-linked products, such as index-linked or equity-linked future options, Equity-Linked Warrants (ELW) and Exchange-Traded Funds (ETF), as well as a Direct Market Access (DMA) system. Furthermore, we carry out numerous types of arbitrage support services and perform the role of ETF market maker. This allows us to create the ideal investment environment to support clientoriented investment strategies. FICC Products (Fixed-income, Currencies and Commodities) We offer derivatives linked to fixed-income products, whether denominated in Korean won or one of a wide range of other foreign currencies, for domestic and overseas institutional investors. In addition, we help pensions and other institutional Product-linked Trading We are able to mobilize industry-leading product structuring and trading capabilities to provide optimal financial solutions that suit the different needs of our retail and institutional investors. •Stable supply of ELS, ELB, ETN and other equitylinked derivatives to individual / institutional clients •Strategic operation of repurchase agreements (REPO) denominated in Korean won and foreign currencies that pay a predetermined fixed dividend •Foreign exchange (FX) services for clients’ offshore investments •FICC-linked derivatives (DLS / DLB) that are tied to credit, currencies, commodities and other products as underlying assets according to the different needs of the retail or institutional investor •S ourcing and supplying diminutive fixed-income products as a stable alternative investment option 15 While offering a wide array of investment banking services that are tailored to today’s rapidly changing business environment, we constantly strive to produce optimal solutions and services. 16 Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Business Overview INVESTMENT BANKING Corporate & Investment Banking Services Our industry-leading corporate and investment banking services range from rights offerings and IPOs, issuances of Convertible Bonds (CBs), Bonds with Warrants (BWs), Exchangeable Bonds (EBs) and other equity-linked bonds to the underwriting of fixed-income securities, an M&A advisory service, acquisition financing and corporate lending. At the same time, we also provide clients with alternative investment vehicles, such as asset-backed securities and real estate & commodity funds. Equities •IPOs •Rights offerings •Block sale •Equity-linked bonds - Convertible Bonds (CBs) - Bonds with Warrants (BWs) - Exchangeable Bonds (EBs) Fixed-income Securities M&A Structured Finance •Underwriting debentures / financial bonds •Global bonds •Commercial Paper (CP) •Asset-Backed Short-Term Bonds (ABSTB) •Acquisitions / Liquidations •Mergers / Spinoffs •Takeover defense •Holdingcompany creation •Tender offer Investment Banking •Asset-Backed Securities •Acquisition financing •Principal investments (ABS) issuance / •Corporate lending underwriting •Property funds - Real estate funds / REITs - Oil funds - Ship funds - Infrastructure funds •Real estate project financing •Securitization advisory service League Tables Samsung Securities’ globally competitive workforce assures top credentials in cross-border deals, helping us earn top ranking on the Bloomberg Korea M&A League Table in 2014. Since then, this has been backed up by a number of successful investment banking initiatives, such as our serving as the lead manager for the IPOs of myriad top companies in financial markets worldwide. Investment Banking Service Awards 2014 st •1 place on Bloomberg’s Korea M&A League Table •1st place in the underwriting sector for thebell, Maeil Business Daily and Korea Economic Daily‘s Domestic IPO League Table •M&A Advisory Award at the Korea Economic Daily‘s 6th annual Korea IB Awards •Korea’s Best M&A Lead Manager at Money Today‘s 12th annual Korea IB Awards •Best Deal Award and M&A Finance Award at Yonhap Infomax’s 4th annual Financial Awards 2015 •Korea’s Best M&A Lead Manager at Money Today’s 13th annual Korea IB Awards •M&A Finance Award at Yonhap Infomax’s 5th annual Financial Awards 17 ABOUT SAMSUNG SECURITIES Samsung Securities offers a novel service called Samsung POP Robo, an algorithm-based investment platform that takes an advanced statistical approach based on the company’s unique analytical technique. Samsung has formally petitioned for grant of a patent for POP Robo. The expected benefit of this service is that it makes investing simpler and less expensive, increasing ordinary clients’ access to customized financial advisory services that in the past were reserved for HNW clients. Robo-Advisor Service Robo-Advisor refers to an automated algorithmbased investment platform that utilizes advanced statistical techniques to manage and advise clients on their investment portfolios. Robo-Advisor service flowchart Asset allocation Portfolio-building Equities, ETFs / ETNs, futures / options … Wrap account privately placed fund Investments (trading) After two years of rigorous R&D efforts, a dedicated team consisting of the industry’s best and brightest has successfully developed POP Robo, an original technique for a robo-advisor platform. The core technique of the POP Robo-Advisor platform is currently in the process of being patented. It also marks Korea’s first technology that tests the returns on investments in a virtual trading system against a virtual market development scenario based on trends over the past 10 years as well as real-world market conditions, including, for example, the 2008 global financial crisis and the European sovereign debt crisis. To further enhance the credibility of its investment abilities, the Investment Results Verification System scrutinizes investment strategies and performance results from the Robo-Advisor Platform by market situation before selling the verified portfolios. Samsung’s POP Robo-Advisor is the only platform developed by any Korean financial institution that creates an assortment of investment portfolios and a number of investment vehicles, such as equities, ETFs, ETNs, and options, with the entire investment process - from rebalancing to trading - managed entirely by an algorithm-based robotic system. 18 Making Investments Easier and Less Expensive Samsung Securities’ POP Robo-Advisor enables the automated management of investment portfolios, which previously only a handful of affluent investors could do offline through private bankers’ customized financial advisory services. Although the onlinebased subscription to the wrap account service of this program is currently regulated, we expect authorities to deregulate this in the near future. As a result, we plan on establishing online-based POP Robo-Advisor services soon to enhance our product’s accessibility. Samsung’s POP Robo creates investment portfolios optimized to each client’s investment tendencies based on information individuals provide. POP Robo then fine-tunes and rebalances daily fluctuating market data to realize maximum profits against risks on all portfolios. Samsung Securities’ IT and financial experts regularly monitor and adjust every client’s investment funds so that the Robo-Advisor service can meet target investment yields. Robo-Advisor’s Investment Principles With the early development stage now completed, Samsung’s Robo-Advisor Wrap Account product offers investment portfolios consisting of ETFs and ETNs that are linked to global underlying assets, such as global indices, crude oil, commodities and foreign exchange, as well as domestically listed equities. While diversifying investment portfolios that have been heavily concentrated on domestic assets and responding to the economic cycle of each nation and asset type, the Robo-Advisor Service aims for long-term, stable profit growth through constant investment hedging and rebalancing. In the long run, we will add more algorithms and system infrastructure to build more systematic investment portfolios with any number of investment assets available on the market, as well as ETFs that are listed on stock markets around the world. Client-oriented Management / Letter from the CEO / Management Team Company Profile / Company Brand / Business Overview / Samsung POP ROBO / Financial Highlights Financial Highlights (Unit: KRW billion) Consolidated Account FY2015 Separated FY2014 Change (%) FY2015 FY2014 Change (%) Balance Sheet Summary Total assets 30,994.4 25,774.7 +20.3% 29,922.7 25,037.3 +19.5% Total liabilities 27,470.6 22,347.9 +22.9% 26,418.9 21,605.5 +22.3% Total equity 3,523.8 3,426.8 +2.8% 3,503.8 3,431.8 +2.1% (controlling interests) 3,523.8 3,426.8 +2.8% - - - Earnings summary 995.9 768.5 +29.6% 953.7 725.1 +31.5% Brokerage commissions 407.1 290.5 +40.1% 378.4 265.6 +42.5% Sales commissions on financial products 284.1 236.2 +20.3% 284.8 236.7 +20.4% Underwriting and advisory commissions 32.7 28.8 +13.5% 32.7 28.8 +13.5% 268.6 212.6 +26.3% 252.7 190.3 +32.8% +7.8% Net revenue Trading and interest income 24.1 20.0 +20.4% 37.5 34.8 -20.7 -19.7 +5.2% -32.4 -31.0 +4.5% 619.2 601.5 +2.9% 582.6 564.7 +3.2% 334.8 332.3 +0.8% 315.3 312.8 +0.8% 41.6 44.1 -5.7% 39.7 41.9 -5.2% SG&A expenses 242.8 225.1 +7.8% 227.5 209.9 +8.4% Operating income 376.7 167.0 +125.6% 371.2 160.5 +131.3% -116.7% Other income Commission expenses Operating expenses Personnel expenses Amortization and depreciation expenses Non-operating income -11.8 -4.3 +172.5% -27.4 164.1 Pre-tax income 364.9 162.7 +124.3% 343.8 324.5 +5.9% 89.8 36.7 +145.0% 86.2 81.0 +6.4% Net profit 275.0 236.6 +16.2% 257.6 243.5 +5.8% (controlling interests) 275.0 229.5 +19.9% - - - 7.9% 6.8% +1.1%p 7.4% 7.3% +0.1%p -0.2%p Income tax expenses Financial Ratios & Common Share Data Return on equity (ROE, attributable to controlling interests) Return on assets (ROA) 1.0% 1.0% +0.0%p 0.9% 1.1% Earnings per share (EPS, KRW) 3,821 3,090 +23.7% 3,578 3,280 +9.1% Dividends per share (DPS, KRW) 1,000 650 +53.8% 1,000 650 +53.8% Economic value created in FY 2015 (separate) (Unit: KRW billion) (24.3) Non-operating profit (excluding donations) 953.7 Net revenue 187.5 4.9 39.7 3.1 Insurers (insurance premiums) Amortization and depreciation expenses Local communities / NGOs 319.4 Employees (wages / severance benefits, fringe benefits, training expenses) 15.8 86.2 Media Government (corporate taxes) (donations) (advertisement & PR expenses) 43.4 95.3 27.5 36.5 Other operating expenses Business partners Landlords Interagency (rental expenses) (public imposts) (miscellaneous expenses) Retained earnings 257.6 Net profit 70.1 Shareholders 19