World of Recognition

Transcription

World of Recognition
M a s t e r C a r d P r i v i l e g e s E u r o p e I s s u e r G u i d e & FA Q s
2016
M
asterCard is delighted to offer privileges from global travel partners
bringing complimentary elite tier membership - with upgrades,
discounts and other superb benefits - enabling issuers in Europe to
deliver product and brand differentiation to your premium cardholders, including
Wo r l d E l i t e ™ M a s t e r C a r d ®, Wo r l d M a s t e r C a r d ®, P l a t i n u m M a s t e r C a r d ®, G o l d
MasterCard® and MasterCard® Business Card.
CHAPTER 1
WORLD ELITE PRIVILEGES
• Abercrombie & Kent
• Chic Outlet Shopping Villages
• Starwood Hotels & Resorts (Le Méridien, Westin, W Hotels)
• Fairmont Hotels & Resorts
• Small Luxury Hotels
• Hertz
• Swissôtel Hotels & Resorts
• Raffles Hotels & Resorts
• The Leading Hotels of the World
• Sixt
CHAPTER 2
PREMIUM CLUBS
• Avis Preferred Club
• Avis Step-by-Step
• Hertz Gold Plus Rewards®
• Hertz Step-by-Step
CHAPTER 2
G E N E R A L I N F O R M AT I O N
• Frequently Asked Questions
• Complaints And Escalations
• Premium Clubs Issuer Registration Form Europe
CHAPTER 1
1
Chapter
_ Abercrombie & Kent
“COMBINE ADVENTURE AND
LUXURY WITH ABERCROMBIE &
KENT.”
How do Issuers participate in the offer?
1. Abercrombie & Kent and World Elite MasterCard
provide the following website which issuers
should promote in their communications to
customers: www.abercrombiekent.co.uk/
worldelite
2. MasterCard will provide print-ready and
template cardholder communications with all the
offer and benefits information so that Issuers
can promote the offers to customers
Abercrombie & Kent have been pioneering luxury
holidays for almost 50 years and understand exactly
what you want from your holiday.
As a World EliteTM MasterCard® customer travelling with Abercrombie & Kent, you are entitled to:
•5% booking discount on all A&K holidays
•5% booking discount on all A&K ski chalets and
villas
•VIP status communicated to all hotels throughout
your stay, including priority upgrades where possible
•Access to the very best award-winning guides when
travelling
•Personal invitations to private A&K events and
dinners
•Your own Private Client Manager, a dedicated
consultant to design your holiday requirements
year-round.
Upon registering you will receive a stunning coffee table
book ‘My World’, showcasing Abercrombie & Kent’s
Chairman, CEO and Founder Geoffrey Kent’s favourite
travel experiences and luxury places.
What’s more, with Abercrombie & Kent and your World
Elite MasterCard, you can choose from a wide range
of superb, complimentary experiences to make your
vacation truly memorable. From Champagne cocktails
at Angkor Wat in Cambodia, to a hot air balloon flight
over Jaipur in India, to a vintage shopping tour of Paris
complete with Spa treatment and dinner!
How do Cardholders access the offer?
1. 2. Cardholders call dedicated phone line
Please register here to access the offers:
- NEW Dedicated Phone line UK - 020 3667 7006
- Dedicated Phone line France and Monaco
+377 97 985 333
- Dedicated Phone line Hong Kong
+852 3179 5945
- Dedicated Phone Line UAE +971 2 245 8100
Terms & Conditions for cardholders
1. For full terms & Conditions please visit: www.abercrombiekent.co.uk
2. Available for eligible World Elite MasterCard cardholders
3. Offer valid to 31 December 2016
4. Offer valid upon request and subject to availability. Modifications are possible without
prior notice).
5. Blackout dates may apply.
6. Reservations are subject to booking conditions.
7. Cannot be combined with any other discount or offer.
8. Offer valid only if purchased using your World Elite MasterCard card.
1
Chapter
_ Chic Outlet Shopping Villages
“WORLD ELITE™ MASTERCARD ®
HOLDERS ARE INVITED TO A VIP
EXPERIENCE AT CHIC OUTLET
SHOPPING VILLAGES”
Chic Outlet Shopping Villages in Europe are home to
over 1,000 boutiques of the world’s leading luxury
fashion and lifestyle brands, all offering savings of
up to 60% or more on the recommended retail price.
The Villages are located near London, Dublin, Paris,
Barcelona, Madrid, Milan, Brussels, Frankfurt and
Munich. For full details, directions and travel options
visit www.chicoutletshopping.com.
VIP invitation – additional 10% saving on
purchases in selected boutiques across all villages
(This offer is only for cards issued outside UK, Ireland, France,
Belgium, Germany, Italy & Spain)
Treat yourself or a friend at the Chic Outlet Shopping®
Villages with our exclusive VIP Invitation giving you
an additional 10% saving on purchases in selected
boutiques. To download your VIP invitation, visit
ChicOutletShopping.com/mastercard
MasterCard rate: 10% off
15% off Shopping Packages – all nine Villages
Treat yourself or give a friend a wonderful day out at
the Chic Outlet Shopping® Villages with our exclusive
Shopping Packages. Our value-added packages include
an array of special services and activities ranging
from Shopping Express® tickets to lunch vouchers,
Village Gift Cards, city tours and more. To book, visit
ChicOutletShopping.com/en/experience/chic-travel/
packages and by using promotional code ‘MC13PKG’ you
will receive 15% off packages until 31 December 2016.
15% Off Chauffeur Service – all nine Villages
Our luxury chauffeur-driven service is open to all our
guests in all nine of our European locations. Offering
you exclusive private transfers from select city centre
locations and international airports, plus flexible waiting
times – this is your first-class ticket to shopping in the
fast lane. To book, visit ChicOutletShopping.com/en/
experience/chic-travel/chauffeur express and by using
promotional code ‘MC13CD’ you will receive 15% off the
chauffeur service until 31 December 2016.
15% off the Shopping Express® – all nine Villages
The Shopping Express® is the sleek and chic luxury
coach service that runs between all nine Chic Outlet
Shopping® Villages in Europe and their closest, most
cosmopolitan cities. To book, visit ChicOutletShopping.
com/en/experience/chic-travel/shopping-express and
by using the promotional code ‘MC13SE’ you will receive
15% off until 31 December 2016.
1
Chapter
_ Chic Outlet Shopping Villages
1. Chic Outlet Shopping Villages and World Elite MasterCard provide the
following website and promotional code which issuers should promote in
their communications to customers: ChicOutletShopping.com/mastercard
2. MasterCard will provide print-ready and template cardholder
communications with all the offer and benefits information so that Issuers
can promote the offers to customers
1. Cardholders visit: ChicOutletShopping.com/mastercard and use the
promotional code provided
1. Offer valid until 31 December 2016.
2. The Offer is available Worldwide, to all MasterCard cardholders both resident and with cards issued in Europe, EU, HGEM,
3.
4.
5.
6.
7.
8.
including Russia, APMEA and North. The VIP Offer will be made available to World Signia/World Elite/World Black Edition
cardholders in the same territories. In addition to this the VIP Card will be offered to World Signia/World Elite/World Black edition
cardholders who reside outside of the European markets in which Chic Outlet own and operate villages.
Terms and conditions apply. Payment can only be made using a valid World Elite MasterCard.
Payment can only be made using a valid MasterCard. Value Retail PLC. (Chic Outlet Shopping®) will apply a BIN filter on all online
booking via the online booking platform to ensure payment is only made with a MasterCard
For terms and conditions of packages and travel options, please go to:
chicoutletshopping.com/en/experience/chictravel/shop/terms-conditions
For Value Retail legal terms and conditions please go to Chicoutletshopping.com/en/legal/terms-conditions
Cannot be combined with any other promotion or offer
Valid in all 9 villages : Bicester Village / Kildare Village / La Vallée Village / Las Rozas Village / La Roca Village / Fidenza Village /
Maasmechelen Village / Wertheim Village / Ingolstadt Village
1
Chapter
_ Fairmont Hotels & Resorts
“WORLD ELITE TM
MASTERCARD ® HOLDERS
ARE INVITED TO EXPERIENCE
VIP GUEST STATUS
AND SUPERB BENEFITS AT
FAIRMONT HOTELS
& RESORTS WORLDWIDE * ”
Benefits at Fairmont Hotels & Resorts include:
•Room Upgrade (subject to availability on arrival)
•Complimentary Breakfast
•25 USD Resort Credit (valid for all hotels)
•Late check-out until 16:00 on Saturdays and
Sunday
I ssuers simply insert the relevant weblinks:
www.fairmont.com/promotions/worldelite
...into the promotions materials.
Issuers must include the full Terms & Conditions for
cardholders or direct customers to the above weblinks for
more information and full Terms & Conditions
To enjoy VIP status, complimentary breakfast and other
superb benefits cardholders must reserve online at:
www.fairmont.com/promotions/worldelite
...and pay with a valid World Elite MasterCard.
1. Offer is applicable only for reservations made and paid with a valid World Elite
MasterCard payment card at participating hotels.
2. Offer is available only to World Elite MasterCard cardholders who book online through
the following website: www.fairmont.com/promotions/worldelite
3. The Offer will be made available to World Elite MasterCard cardholders.
4. Offer valid to 31 December 2016.
* At participating hotels and resorts only and subject to availability.
For full Terms & Conditions and reservations, cardholders should
visit the hotel brand website at: www.fairmont.com/promotions/worldelite
1
Chapter
_ Hertz
“WHETHER IT’S BUSINESS OR
LEISURE, WITH HERTZ YOU’LL
ALWAYS FIND YOUR WAY.”
Hertz is one of the world’s leading car hire specialists
with over 8,500 locations across 147 countries.
As a World Elite™ MasterCard® cardholders, every time
you hire a car from Hertz you will benefit from:
•FREE CAR UPGRADE** with every booking, subject
to availability
•Up to 15% DISCOUNT off best available rates
worldwide including Hertz Collections.
•900 Gold Plus Rewards Bonus Points valid for a
FREE weekend Rental Day
•FREE additional driver (spouse or civil partner)
1. Hertz and World Elite MasterCard provide the
following website which issuers should promote
in their communications to customers.
2. MasterCard will provide print-ready and
template cardholder communications with all
the offer and benefits information so that Issuers
can promote the offers to customers.
1. Cardholders visit www.hertz-europe.com/worldelite
and log in as Gold Plus Rewards members
to enjoy all the benefits
1. Discount applies to time, mileage and all mandatory insurance and waivers that may be included in the base rate charge.
2. Discount does not apply to any additional surcharges, location service charge, taxes and any optional extras, including but not limited to excess waiver (Super Cover), Personal accident insurance (PAI),
snow chains/tyres, child seats, one-way charges, and GPS, etc.
3. When booking, pre-paid rates are quoted in home currencies (e.g. Sterling when booking from UK), non-prepaid rates will be quoted in the local currency.
4. All rentals outside of EMEA must be pre-booked prior to departure
5. Renters must meet all Hertz qualifications, standards and requirements as per the terms and conditions of Hertz rental agreements. Visit the Hertz website at www.hertz.com for full details.
6. Leisure minimum rental age is 23 years.
7. Vehicle must be returned to location of rental, if not a one way charge will be applied if returned to a different location, for details, please check at location during vehicle pick up.
8. Delivery or collection is not available.
9. Fuel charges are standard.
10. Rates fluctuate throughout the year based on supply or demand.
11. Refunds are not available for ‘no shows’.
12. When picking up the car, the authorised renter must have a valid credit card and driving license.
13. Entire payments must be made on a valid MasterCard card. A MasterCard card must be presented at the rental counter.
14. The vehicle must only be driven by the renter or another individual who has been authorised by Hertz and added to the Rental Record.
15. Offer may not be combined with any other promotional offer.
16. Offer valid until 31st December 2017. Standard blackout dates apply.
17. 900/700/500 Gold Plus Rewards Bonus Points will be placed in a member’s account once they’ve successfully enrolled in Hertz Gold Plus Rewards® and have placed their first rental. Bonus points
are in addition to the base points that they can earn on every rental. To be able to accrue Gold Plus Rewards points, the customer must have opted in to receive Gold Plus Rewards points in his
profile when joining
Complimentary Car Upgrade Terms and Conditions
1. The complimentary car upgrade is subject to availability of a large car at time of rental and available at participating locations except for South Africa and Greece. In the USA, the upgrade will only be
valid for non-prepaid rentals.
2. Complimentary one-car-class upgrade is available through and online printable voucher (downloaded on Hertz-MasterCard micro site) and to be surrendered at time of rental to redeem upgrade
3. One car-class upgrade does not apply to Hertz Collections (Green, Fun, Prestige and Family)
4. Reservations must be made at least 24 hours prior to pick-up.
5. Free upgrade is valid for rentals of a maximum of 21 days at participating locations in Middle East
6. Only one voucher can be used against any rental
7. MasterCard cardholders may use this offer as many times as they desire during the validity period.
8. Hertz reserves the rights to modify and/or cancel any offers without prior notice
1
Chapter
_ Raffles Hotels & Resorts
“WORLD ELITE TM MASTERCARD ®
HOLDERS ARE INVITED TO
EXPERIENCE VIP GUEST STATUS
AND SUPERB BENEFITS AT
RAFFLES HOTELS & RESORTS
WORLDWIDE * .“
Benefits at Raffles Hotels & Resorts include:
•Room Upgrade (on arrival)
•Daily complimentary breakfast
•Confirmed late check-out to 15:00
•Complimentary welcome drink
I ssuers simply insert the relevant weblinks:
www.raffles.com/promo/mastercardworldelite
...into the promotions materials.
Issuers must include the full Terms & Conditions for cardholders or direct customers to the above weblinks for more information and full Terms & Conditions
To enjoy VIP status, complimentary breakfast and other superb benefits cardholders must reserve online at:
www.raffles.com/promo/mastercardworldelite
...and pay with a valid World Elite MasterCard card
*At participating hotels and resorts only and subject to availability.
For full Terms & Conditions and reservations, cardholders should visit the hotel brand
website at: www.raffles.com/promo/mastercardworldelite
Terms & Conditions for cardholders & Conditions for cardholder
the following website: www.raffles.com/promo/mastercardworldelite
3. The Offer will be made available to World Elite MasterCard cardholders
1
Chapter
_ Sixt
“EXPERIENCE VIP CAR RENTAL
WITH SIXT, ONE OF THE
WORLD’S LEADING MOBILITY
SERVICE PROVIDERS”
Sixt rent a car:
•Car rental in over 100 countries
•World’s 5th largest car rental company, Europe’s
N°3
•More than 180,000 vehicles, largest premium fleet
in the world and largest BMW fleet in the world
•Drive First Class, pay economy
Sixt limousine service
•Your perfect partner for seemless mobilty from
and to the airport, bilingual chauffeurs for
sightseeing and your meetings
•Available in 400 cities in 105 countries
countries (Online redemption for limousine service
available only on www.sixtlimousine.com with
insertion of CDP code CD-Nr.9850746)
1. Issuers simply insert the web link and CDP
code into the promotional materials. Issuers
must include the full Terms and Conditions for
cardholders
1. Cardholders visit www.sixt.com/mcplatinum or
www.sixtlimousine.com, insert CDP code in the
discount box
For more information about Sixt, visit www.sixt.com.
As a World Elite™ MasterCard® cardholder, you will
enjoy the following benefits from Sixt:
•Up to 15% discount on Sixt rent a car and Sixt rent
a truck. CDP code: CD-Nr.9900202 provided; online
redemption available only on www.sixt.com/mcplatinum
•20% discount on Sixt limousine (chauffeur) service
in Germany, Austria and Switzerland (Online
redemption for limousine service available only on
www.sixtlimousine.com with insertion of CDP code
CD-Nr.9850746)
•10% discount on limousine service in other
1. Offer applies exclusively to World Elite MasterCard cardholders.
2. Discount valid for all offline and Internet private customer rates for Sixt rent a car
and Sixt rent a truck, valid at time and place of rental. The discount depends on local
availability and cannot be combined with other offers.
3. Sixt standard Terms & Conditions apply.
4. Offer valid until 31 December, 2016.
1
Chapter
_ Starwood Hotels & Resorts
(Le Meridien, Westin, W Hotels)
“ENJOY MORE LUXURY AND
MORE ROOM TO RELAX WITH
STARWOOD AND YOUR WORLD
ELITE TM MASTERCARD ® ”
Starwood is one of the world’s largest hotel and leisure
companies. Well distributed in Europe and globally,
Starwood group includes the Sheraton, Le Méridien,
Four Points by Sheraton, Westin, The Luxury Collection,
Aloft, Element, St Regis and W hotels including many
specialist spa and golf resorts.
1. Issuers simply insert the weblink into the
promotions materials. Issuers must include the
full Terms and Conditions for cardholders
1. World Elite MasterCard Cardholders visit
http://www.eame.starwoodoffers.com/
eamemastercard/en to book their stay
Buy two nights, get the third night free when you
book and pay with your World Elite MasterCard at
participating Starwood Hotels and Resorts.
1. Offer valid until 31 December, 2016.
2. The Promotion is valid only for MasterCard World Elite cardholders.
3. The offer(s) apply to the hotel room rate and room tax only. Other hotel charges, service charges and applicable taxes (other than the room rate and the room tax) must be paid
for by the MasterCard cardholder in accordance with the cardholder’s agreement with the hotel.
4. The MasterCard free night offer features:
- Buy 2 nights, Receive 1 Free Night Offer, advance reservations are required, offer is only valid for a three-night minimum/maximum length of stay.
- Buy 3 Nights, Receive 1 Free Night Offer, advance reservations are required, Offer is only valid for a four-night minimum/maximum length of stay.
- Buy 4 Nights, Receive 2 Free Nights Offer, advance reservations are required, Offer is only valid for a six-night minimum/maximum length of stay.
5. A cardholder’s booking and/or stay pursuant to this Promotion will be subject to the Starwood Terms and Conditions and Privacy Policies.
6. This Promotion is not valid for bookings for groups of 5 rooms or more.
7. Full pre-payment for all accommodation must be made using a World Elite MasterCard card.
8. The products and services offered under this promotion are provided solely by Starwood, under such terms and conditions as determined by Starwood, and MasterCard accepts
no liability whatsoever in connection with such products and services.
9. Arrival days may vary for each property.
10. Offer must be booked and paid for with a valid World Elite MasterCard.
11. Basic room rates do not include additional per room per night charges that may be imposed or state/local taxes.
12. Rates are per room per night based on single/double occupancy and offer is subject to availability.
13. There are no credits for any unused free nights if the guest checks out early.
14. These offers are based on Starwood’s best available unrestricted retail rates.
15. Advance purchase required. Credit card will be charged at time of booking. Reservations cannot be changed, are pre-paid and non-refundable; if cancellation takes place,
guests forfeit total room charge plus tax.
16. A limited number of rooms may be available at these rates.
17. Not to be combined with other offers or promotions and subject to change.
18. Not responsible for omissions or typographical errors.
19. Starwood reserves the right to discontinue this offer at any time if the MasterCard Starwood agreement is terminated in accordance with its terms.
20. Void where prohibited by law.
21. Starpoints, SPG, Starwood Preferred Guest, Sheraton, Four Points, W, Aloft, Le Meridien, The Luxury Collection, Element, Westin, St. Regis and their respective logos are the
trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.
1
Chapter
_ Small Luxury Hotels
“AS A WORLD ELITE™
MASTERCARD ® CARDHOLDER,
ENJOY SMALL LUXURY AROUND
THE WORLD”
1. Issuers simply insert the weblink www.slh.com/
mastercard into the promotions materials.
2. Issuers must include the full Terms and
Conditions for cardholders
Small Luxury Hotels of the World champions small,
independent hotels, celebrating individual luxury and
style worldwide. With an ever-growing selection of
over 520 hotels, our brand looks to provide unbeatable
luxury, once in a lifetime experiences and impeccable
service.
Indulge in unparalleled comfort and service on your
next vacation with a stay at one of the hotels of The
Small Luxury Hotels of the World™ (SLH) brand. With an
unrivalled portfolio of some of the world’s finest small
independent hotels, every property is distinctive, yet
offers the same high level of quality and refinement.
Your World Elite MasterCard can make your next visit to
one of these exquisite properties even more enjoyable,
as cardholders enjoy 3 nights for the price of 2 at
participating hotels.
1. Cardholders simply visit www.slh.com/mastercard
to book their stay and pay with a valid World Elite
MasterCard card
1. Complimentary night offer is subject to availability and is available on stays until
31st December 2016.
2. World Elite MasterCard carholders must stay at least two consecutive paid nights to
receive the complimentary third night. The free night is reflected in the total price.
3. Blackout dates may apply and during high demand certain room types may be
limited.
4. Rates are subject to local taxes and service charges. Prepayment/Deposit is
required at time of booking. This amount is non-refundable in the event of
cancellation or change of dates of stay.
5. The offer is non-transferable, non-combinable, and valid for new bookings only.
1
Chapter
_ Small Luxury Hotels “Loved” offer
“EXPERIENCE THE AROMAS OF
BUSTLING FOREIGN MARKETS.
ENJOY TASTES YOU’LL
ENCOUNTER ONLY IN ONE-OFA-KIND RESTAURANTS.”
Visit intriguing little shops selling clothing and jewelry
you’ll find nowhere else in the world. Whether you
and your family are bound for Guatemala or Sri Lanka,
Rome or New Zealand, Small Luxury Hotels of the
World™ (SLH) offers you all the comforts of home in
the most exotic locales on the planet. No wonder they
invite you and your travel companions to “experience
another world.
SLH is an unrivaled portfolio of some of the world’s
finest small independent hotels.
As a globetrotter looking for a new destination, you
couldn’t throw a dart at a map of the world without
getting close to one of their 520+ hotels in more than 70
countries.
As a World EliteTM MasterCard® cardholder, get an
Immediate Status Upgrade to “Loved” status. With
the “Loved” status you can enjoy complimentary room
upgrades, breaks and late checkout along with the best
available rates.
1. Issuers simply insert the weblink www.slh.com/
mastercard into the promotions materials.
2. Issuers must include the full Terms and
Conditions for cardholders
1. Cardholders simply visit www.slh.com/mastercard
to book their stay and pay with a valid World Elite
MasterCard card
1. Offer valid through December 31, 2016.
2. Offer can not be used in conjunction with any other promotion.
All reservations must be booked at www.slh.com/mastercard
3. Complimentary room upgrade and 4PM late check-out are subject to availability at
check-in.
1
Chapter
_ Swissôtel
“WORLD ELITE TM MASTERCARD ®
HOLDERS ARE INVITED TO
EXPERIENCE VIP GUEST
STATUS AND SUPERB BENEFITS
AT SWISSÔTEL HOTELS &
RESORTS WORLDWIDE*“
Benefits at Swissôtel Hotels & Resorts include:
•Room Upgrade (subject to availability on arrival)
•Complimentary Breakfast
•FREE internet
•Late check-out until 16:00
•At weekends, enjoy the Endless Weekend package
with confirmed room upgrade, daily breakfast until
2pm and late check-out until 16:00
Issuers simply insert the relevant weblinks:
www.swissotel.com/en/promotions/worldelite
...into the promotional materials Issuers must include
the full Terms & Conditions for cardholders or direct
customers to the above weblinks for more information and
full Terms & Conditions
To enjoy VIP status, complimentary breakfast
and other superb benefits cardholders must reserve online
at: www.swissotel.com/en/promotions/worldelite
...and pay with a valid World Elite MasterCard card
* At participating hotels and resorts only and subject to availability.
For full Terms & Conditions and reservations, cardholders should visit:
www.swissotel.com/en/promotions/worldelite
Terms & Conditions for cardholders & Conditions for cardholders
the following website: www.swissotel.com/en/promotions/worldelite
3. The Offer will be made available to World Elite MasterCard cardholders.
1
Chapter
_ The Leading Hotels of the World
“AS A WORLD ELITE TM
MASTERCARD ® CARDHOLDER,
SEEK OUT THE EXCEPTIONAL WITH
THE LEADING HOTELS OF THE
WORLD“
When extraordinary and one-of-a-kind intersect, you
have likely found a leading hotel. as the largest luxury
hotel collection, with more than 430 of the world’s
greatest properties in over 80 countries, we seek out the
exceptional.
From grand palaces to intimate city hideaways, from
ancient castles to sumptuous safari tent villages, from
tropical aeries to mystical paradises, all are utterly
unique and boldly independent. Each celebrates the
culture of its destination, rather than trying to mask it
with corporate-mandated sameness.
For more information please visit www.lhw.com
As a World Elite MasterCard cardholders, get a Free oneyear membership in the brand’s Leaders Club when you
book your next stay.
Get the most from your visits with a free one-year
membership in the brand’s Leaders Club. Just book with
your MasterCard World, or World Elite card and start
enjoying the perks of membership.
Leading Hotel accommodations are already spacious and
luxurious, but as a member you can enjoy a one-category
room upgrade (subject to availability).
• • You’ll start off each day with a fresh continental
breakfast, free to you and a companion on every
morning of your stay.
• • Five qualified stays gets you the chance to spend
a night at no charge. You’ll remain connected
with ease thanks to free internet access. And
each Leading Hotel you visit will welcome you as
a member with a gift as unique as the property
that’s offering it.
• • The value of the membership is $150. The cost for MasterCard World, or World Elite
cardholders is free.
• • Essentials of your free membership in the
Leaders Club of The Leading Hotels of the World:
- Free daily continental breakfast for two
- Free internet access
- One-category room upgrades (subject to availability)
- Welcome gifts at check-in
- Special Leaders Club rates
- Early check-in and late check-out privileges
- Invitations to Leaders Club Events, both home and away
1
Chapter
_ The Leading Hotels of the World
Issuers simply insert the weblink http://www.lhw.com/customer-care into the
promotions materials. Issuers must include the full Terms and Conditions for
cardholders.
Cardholders simply phone the LHW booking Telephone Numbers to book their stay and
pay with a valid World or World Elite MasterCard card
1. Offer valid until 31st December 2016.
2. Current Leaders Club members are not eligible to receive this offer.
3. Current leaders Club memberships cannot be refunded or pro-rated.
4. Your stay must be booked through the leading hotels of the world voice call centers in order to receive one year
complimentary leaders Club membership. list of the leading hotels of the world phone numbers
List of The Leading Hotels of the World phone numbers:
Rio: 0800-014-18-19 toll free (55-11) 3171-4011
Bogota: 01-800-700-1376 toll free
Mexico City: (52-55) 2122-2770
Buenos Aires: (54-11) 4129-0000
Germany: 0
0-800-2888-8882 toll free, 0800-8521100 toll free
London: 00-800 2888-8882 toll free, 0800-181-123 toll free
Paris: 00-800-2888-8882 toll free, 0-800-136-136 toll free
Madrid: 00-800 2888-8882 toll free, 900-800-217 toll free
Rome: 00-800-2888-8882 toll free, 800-822005 toll free
Istanbul: 00-800-39-9075252 toll free
Stockholm: 00-800 2888-8882 toll free, 020-321-123 toll free
Moscow: (7-495) 937-54-37
Singapore: (1-800) 737-9955 toll free, (65) 6737-9955
Beijing: 400-1324-582
Sydney: (61-2) 9377-8444
1
Chapter
_ W o r l d E l i t e T M M a s t e r C a r d ® P r i v i l e g e s .
FOR MOST WORLD ELITE MASTERCARD PRIVILEGES, CARDHOLDERS DO NOT
NEED TO REGISTER OR JOIN A CLUB. CARDHOLDERS SIMPLY GO TO THE
‘GENERIC’ WORLD ELITE WEBLINKS OR TELEPHONE NUMBERS PROVIDED IN
THE ISSUER GUIDE. SEE BELOW FOR FULL INFORMATION DETAILS:
ABERCROMBIE & KENT: www.abercrombiekent.co.uk/worldelite
Visit the website or telephone: +44 (0) 845 485 1796. English only. International call rates. Cardholder does not need a
unique weblink or promo code. Cardholders must pay by World Elite MasterCard when booking a vacation, and quote
‘World Elite MasterCard’ when making enquiries or vacation bookings by telephone.
CHIC OUTLET SHOPPING VILLAGES : www.ChicOutletShopping.com/mastercard Visit the website. Cardholder must pay by World Elite MasterCard when booking and mention the provided promo code.
FAIRMONT HOTELS & RESORTS: www.fairmont.com/promotions/worldelite
Cardholder does not need a unique weblink or promo code. The benefits are automatically programmed into the offer
website when cardholders make a hotel reservation. Please note that room upgrades are subject to availability with
the chosen hotel.
HERTZ : www.hertz-europe.com
Visit the website or call Hertz Central Reservation. Cardholder does need a promo code. Cardholders must pay by
World Elite MasterCard when renting a car.
RAFFLES HOTELS & RESORTS: www.raffles.com/promo/mastercardworldelite
the chosen hotel.
SIXT : www.sixt.com/mcplatinum
Visit the website. Cardholder does need a promo code. Cardholders must pay by World Elite MasterCard when renting
a car.
STARWOOD HOTELS & RESORTS (Le Meridien, Westin, W Hotels):
http://www.eame.starwoodoffers.com/eamemastercard/en. Visit the website to book your stay. Cardholders must pay by World Elite MasterCard
SMALL LUXURY HOTELS : www.slh.com/mastercard
Visit the website to book your stay. Cardholders must pay by World Elite MasterCard
SWISSÔTEL HOTELS & RESORTS: www.swissotel.com/en/promotions/worldelite
the chosen hotel.
THE LEADING HOTELS OF THE WORLD : www.lhw.com
Visit the website to book your stay in one of the participating Hotels.
CHAPTER 2
PREMIUM CLUBS
2
Chapter
PREMIUM CLUBS
_ Avis Preferred Club
( AVA I L A B L E FO R A L L P R E M I U M CA R D S A N D B U S I N E SS CA R D S )
MASTERCARD® CARDHOLDERS ARE INVITED TO JOIN AVIS PREFERRED CLUB WITH FREE MEMBERSHIP
FOR THE RECURRING MEMBERSHIP PERIOD OF 3 YEARS*.
This superb offer includes:
• CAR UPGRADE
with every reservation (subject to availability)
• UP TO 35% DISCOUNT off standard rates
• UP TO 35% DISCOUNT off leisure rates
• UP TO 35% DISCOUNT
off Easy Europe/Africa rates
Whether travelling for business or pleasure, World Elite™ MasterCard, World MasterCard, Platinum MasterCard,
Gold MasterCard and MasterCard Business Card cardholders are entitled to join Avis Preferred Club and take
advantage of superb benefits.
Offer valid to 31 December 2016.
Fo r m o re i n fo r m a t i o n o r to re g i ste r fo r M a ste r C a rd P re m i u m C l u b s , p le a s e co n ta c t yo u r M a ste r C a rd re p re s e n ta t i ve .
2
Chapter
PREMIUM CLUBS
Q: What is the Avis Preferred Premium Club Programme?
A : MasterCard has negotiated a partnership with Avis Worldwide, offering car hire upgrades, discounts and other
superb benefits to all MasterCard Premium and Business cardholders in Europe. Cardholders can join Avis
Preferred Club with FREE membership for the recurring membership period of 3 years*.
> This superb offer includes:
MASTERCARD CARD TYPE
World Elite™ MasterCard®
FIXED DISCOUNT
UP TO DISCOUNT
BENEFIT 1
BENEFIT 2
Prepaid Rates
Standard rates
Minimum 10%
20%
Free Avis Preferred
enrolment
Car Upgrade with every
booking (subject to
availability)
up to 35%
World MasterCard®
10%
20%
Free Avis Preferred
enrolment
booking (subject to
availability)
Platinum MasterCard®
10%
20%
Free Avis Preferred
enrolment
booking (subject to
availability)
Gold MasterCard®
10%
20%
Free Avis Preferred
enrolment
MasterCard®
Business Card
10%
20%
Free Avis Preferred
enrolment
MasterCard Card
Type - FRANCE
Fixed discount
Fixed discount
Up to discount
Benefit 1
Prepaid Rates
Prepaid Rates
Domestic
Outbound
World Elite/
Platinum
MasterCard France
up to 35%
up to 35%
up to 35%
Free Avis Preferred
enrolment
Gold MasterCard®
5%
10%
20%
Free Avis Preferred
enrolment
MasterCard®
Business Card
5%
10%
20%
Free Avis Preferred
enrolment
Benefit 2
Standard rates
Car Upgrade with
every booking
(subject to
availability)
2
Chapter
PREMIUM CLUBS
Issuer Participation in Avis Preferred Premium Club
Q: W
here can MasterCard Issuers find out about the Avis Preferred Club benefits & offers?
A: Issuers should contact their MasterCard representative for more information and to register for participation in
the MasterCard Premium Clubs Programme. Please send a mail to studio@mastercard.com to obtain templates and artwork. Q: H
ow can Issuers participate in the Avis Preferred Premium Club Programme?
A: Please ask your MasterCard representative to complete the MasterCard Premium Clubs Registration Form and
send it to: premium_clubs@mastercard.com. MasterCard and Avis create a dedicated Issuer bank name option which automatically appears in a drop down
menu during cardholder registration. Issuers and Cardholders do not need to access a Promo Code.
IMPORTANT: YOU MUST OBTAIN CONFIRMATION FROM MASTERCARD BEFORE YOUR
CARDHOLDERS CAN ACCESS THE AVIS PREFERRED PREMIUM CLUB BENEFITS.
2
Chapter
PREMIUM CLUBS
MasterCard Cardholder Participation in
Avis Preferred Premium Club
Q: H
ow do MasterCard Cardholders access the Avis
STEP 1 - REGISTRATION WEB PAGE 1**:
•On the next page, cardholder completes the registration form
•Cardholder selects Membership Level ‘Bank Name’ from the
drop down menu of Bank names.
Preferred Club benefits?
•During the enrolment process, cardholders are asked to
A: STEP 1 - REGISTRATION WEB PAGE 1**:
register their MasterCard credit card and driving license
number to complete their registration.
•Cardholder registers at the Avis Preferred Club link:
www.avispreferred.eu
•Cardholder uses this link to register one time only
•Cardholder enters email address
•Cardholder selects Account Type ‘Leisure’ from the drop
down menu
•Cardholder enters Promotional Code:
CARDS
PROMOTIONAL CODE
World Elite MasterCard
World Elite MasterCard
World MasterCard
World MasterCard
Platinum MasterCard
Platinum MasterCard
Gold MasterCard
Gold MasterCard
MasterCard Business Card
Business MasterCard
Step 1 registration web page 2
HE PROMOTIONAL CODE FIELD IS CASE SENSITIVE,
T
S O C A R D H O L D E R S M U S T I N P U T E X A C T LY.
•Cardholders do NOT input any other promotional code
even if previously instructed
•Continue to the next page
•Languages available are: English, French, German,
Spanish, Italian and Dutch.
STEP 2 - MAKE AN ONLINE CAR RENTAL BOOKING:
Once the cardholder is a registered Club member, and has received
their instant confirmation from Avis Preferred Club with their unique
membership number the cardholder can immediately make bookings
at www.avis.com. Cardholder simply goes to ‘Login’ and signs in as
an Avis Preferred Club member, with their email address, password
or unique membership number. Cardholders must enter their unique
membership number to receive discounts and request car upgrade
(subject to availability). Discounts are applied at time of booking and
are applicable to the time and mileage element of the rental.
Step 1 registration web page 1
2
Chapter
PREMIUM CLUBS
Q: How long will it take before a cardholder is
STEP 3 - MAKE AN ONLINE CAR RENTAL BOOKING:
Cardholders receive their personalized plastic membership card
and Welcome Pack within 14 days after their first car rental.
A: Typically once cardholders have completed their
enrolled in the programme?
online registration at the Avis Preferred Club website
they will instantly be a member and can start to enjoy
their complimentary benefits. Cardholders receive
STEP 4: RENTING A CAR*
immediate notification of their membership number
Cardholders booking online with Avis at www.avis.com simply
enter their membership number.
and can start to make reservations immediately.
Discounts are automatically applied at time of booking.
Car upgrades are subject to availability.
Q: What happens at the end of the For cardholders who decide to book directly at an Avis Location Desk,
for example, at an airport: please note it is not possible for each Avis
Location Desk to recognize different MasterCard cards.
A: Complimentary membership duration for Avis
Cardholders must present their Avis Preferred Club membership
number or permanent membership card at the Avis Location Desk
when they collect their car and request the car upgrade (subject to
availability).
complimentary Club membership?
Preferred Club is 3 years (subject to cardholder
making one car rental in that 3 year period). If
cardholder makes one car rental booking in the 3 year period, they will automatically continue Avis
Preferred Club status for another 3 years. Q: Do cardholders need a Promotional Code?
If cardholder does not make one car rental booking
A: Yes. During membership registration, cardholders
in 3 years, they will cease to be a member of Avis
will be asked for a Promotional Code. Preferred Club and they do not drop down to the
Cardholder is required to:
next membership level. The cardholder would
• Select country of residence
have to apply as a new ‘member’ starting at basic
• Select Account Type: Leisure
membership level.
• Input the appropriate Promotional Code (see box page 9)
Once through to the offer registration page,
cardholders select their Issuing Bank from the Q: Can existing Avis loyalty members access the
Premium Club benefits?
A: No. The offer is only available to NEW Avis Preferred
drop-down menu provided. To complete their
Club members. Existing Avis loyalty members are not
registration, cardholders must provide their
eligible for MasterCard Premium Clubs benefits.
MasterCard credit card and driving licence number.
2
Chapter
PREMIUM CLUBS
MasterCard Premium Clubs Cardholder Communications
Q: Are there any communication materials I can use to promote the Premium Clubs?
A: Yes. Cardholder communication templates and artwork including a print-ready insert for cardholders, email and
letter templates and web banners, all images, logos, offer descriptions are available from MasterCard Studio
(studio@mastercard.com).
Q: Do Issuers need MasterCard / Club Partner approval for the cardholder communications?
A: Yes. Please send Issuer communications for approval to premium_clubs@mastercard.com
* Car upgrades are subject to availability at time of car hire. Avis Preferred Club membership Terms and Conditions apply.
The offer is available subject to meeting Avis standard rental qualification criteria and agreeing to Avis standard terms and conditions for rental.
Visit the Avis website at www.avis.com for full details. Offer is subject to availability at participating Avis countries.
** The Promotional Codes will be activated by MasterCard based on information provided in the Premium Clubs Registration Form.
2
Chapter
PREMIUM CLUBS
Customer Service Telephone Numbers
Within a Country
Austria Azerbaijan Belarus Belgium Bosnia Bulgaria Channel Islands Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands Finland France Germany Gibraltar Greece Holland Hungary Iceland Republic of Ireland Italy Kazakstan Latvia Lithuania Luxembourg Macedonia Malta Montenegro Norway Poland Portugal Romania Russia Serbia Slovak Republic Slovenia Spain Sweden Switzerland Turkey Ukraine United Kingdom Local Number
0660 8757 99-412-975455 + 375 17 334 79 90 070-223-001 + 385 (0)14673603 359 2 82611 00 0534-499499 + 385 (0)62 222 226 357 22 713333 42 0 221 851225 45-33-26-80-80 372-6-388222 298 217 535 358-9-859-8333 0821 230 760 + 49 18 05 / 55 77 55*
350-75552 30 210 3224951 + 31 (0)88-2847 000 361 3 184685 354 5914000 353 21 4281111 199-100-133 7 3273 634303 371 722 5876 370 5 230 6820 800-29-614 389-23-222-046 356 21 246640 + 385 (0)14673603 815 33044 48 22 572 6565 3164036 800-20-10-02 4021 210 4344 + 7 495 775 39 20 + 381 (0)113139616 421 2 5341 6111 386 1 583 87 72 93-344-3700 00 46 910 733330 0848 81 18 18 90 216 474 1800 38 044 502 20 10 44 8445 81 81 81 Toll Free Number
0800-0800-8757 NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE 0800-200-10 00 34 93 344 3718
NONE NONE NONE NONE 080 22 33 902-135-531 20788200 0848 81 18 18 NONE NONE NONE International Number
NONE
NONE
+ 375 29 669 73 11
NONE
+ 385 (0)14673603
NONE
+ 385 (0)14673603
NONE
NONE
NONE
NONE
NONE
NONE
+ 33 1 70 99 47 35
+ 49 18 05 / 55 77 55*
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
+ 385 (0)14673603
+ 47 815 33044
NONE
NONE
NONE
+ 381 (0)113139616
NONE
386 1 583 87 82
00-34-93-344-3700
NONE
NONE
+ 90 212 368 6868
NONE
08700 100 287
* (0.14 EUR/min. for German landline network, mobile network max 0.42 EUR/min.)
2
Chapter
PREMIUM CLUBS
_ Hertz Gold Plus Rewards
( AVA I L A B L E FO R A L L P R E M I U M CA R D S A N D B U S I N E SS CA R D S )
HERTZ IS ONE OF THE WORLD’S LEADING CAR HIRE SPECIALISTS WITH OVER 8,500 LOCATIONS ACROSS 147
COUNTRIES. WHETHER TRAVELLING FOR BUSINESS OR PLEASURE, WORLD ELITE™ MASTERCARD, WORLD
MASTERCARD®, PLATINUM MASTERCARD®, GOLD MASTERCARD® AND MASTERCARD BUSINESS CARD
CARDHOLDERS ARE ENTITLED TO JOIN THE PRESTIGIOUS HERTZ GOLD PLUS REWARDS.
MasterCard Premium cardholders enjoy:
•FREE membership for two years to Hertz Gold Plus Rewards
•FREE Car upgrades with every booking*
•Guaranteed discounts off best international rates – and more
•FREE additional driver (spouse or civil partner)
What’s more, new members can now enjoy BONUS POINTS when enrolling and renting for the first time, towards
a FREE weekend rental! Gold Plus Rewards® is Hertz’s membership and loyalty programme and the fastest and
easiest way to rent a Hertz car around the world. Available to Hertz’s most frequent and valued customers, this car
rental programme brings a faster, more personal level of service to ensure customers satisfaction.
Join today to become a valued member and enjoy great benefits on your next rental.
* Subject to availability at participating Hertz countries.
2
Chapter
PREMIUM CLUBS
_ Hertz Collections
REDISCOVER THE THRILL OF DRIVING WITH HERTZ COLLECTIONS. We have the ideal car for you.
Choose to travel in style with our Prestige Collection, or enjoy ample room in our Family Collection cars. Perhaps
you would prefer one of our fuel-efficient Green Collection cars - whilst our Fun Collection puts the joy back into
motoring. And with our Hertz Collections Make and Model Guarantee, the car you book is the car you drive away.
Terms and Conditions
1. Applicable to Hertz Family, Fun, Green and Prestige Collections at participating locations worldwide. Minimum rental age for Hertz Prestige Collection vehicles in Europe is 30
(exceptions may apply)
2. A MasterCard credit card needs must be presented during reservation and for payment. A second credit card may be required for verification purpose when renting a Prestige
Collection vehicle.
3. Collections are only available at participating locations. All vehicle and models are limited, subject to availability and subject to change without notice
4. Other conditions may apply, please see the specific Rental Qualifications and Requirements for each country for full details
5. A clean and valid driving license must be held for at least 1 year to rent a Hertz Collection vehicle.
6. Dream Collection and Supercars vehicles are excluded from this program (ie.,discount, upgrade, and fee-waived additional driver do not apply to Dream Collection vehicles)
7. Hertz Collection vehicles are excluded from the upgrade benefit (i.e., upgrade are not available for Green, Fun, Prestige, Family, Dream Collection vehicles
8. Hertz Collections are only available at participating locations.
All vehicle models are limited subject to availability and subject to change without notice.
2
Chapter
PREMIUM CLUBS
Q: What is the Hertz Gold Plus Rewards Premium Club Programme?
A: MasterCard has negotiated a partnership with Hertz Worldwide, offering car hire upgrades, guaranteed discounts
and other superb benefits to Premium MasterCard and MasterCard Business Card cardholders. At more than 45
of the world’s busiest airports and over 1,000 other international locations, members simply go to the Hertz Gold
Plus Rewards fast-track counter, show their driver’s license and pick up their keys. Hertz Gold Plus Rewards
brings a faster and more personal level of service to MasterCard Premium cardholders.
> See the table below for details of MasterCard cardholder benefits:
MASTERCARD
PRODUCT
GUARANTEED
DISCOUNT
BENEFIT 1
BENEFIT 2
BENEFIT 3
BENEFIT 4
World Elite™
MasterCard®
up to 15% off
including Hertz
Collections
Join Gold Plus
Rewards®
One Car Class
Upgrade with every
booking (subject to
availability)
900 Gold Plus Rewards
Bonus Points*. Valid for a
FREE rental day
Few waived additional
driver (spouse/domestic
partner)
World
MasterCard®
up to 15% off
including Hertz
Collections
Join Gold Plus
Rewards®
One Car Class
Upgrade with every
booking (subject to
availability)
Bonus Points*. Valid for a
FREE rental day
partner)
Platinum
MasterCard®
up to 10% off
Join Gold Plus
Rewards®
One Car Class
Upgrade with every
booking (subject to
availability)
Bonus Points*. Valid
towards a FREE rental day
partner)
Gold MasterCard®
up to 10% off
Join Gold Plus
Rewards®
One Car Class
Upgrade with every
booking (subject to
availability)
partner)
MasterCard®
Business Card
up to 10% off
Join Gold Plus
Rewards®
One Car Class
Upgrade with every
booking (subject to
availability)
partner)
* P l e a s e n o t e t h a t G o l d P l u s R e w a r d s B o n u s P o i n t s w i l l b e p l a c e d i n a m e m b e r ’s a c c o u n t o n c e t h e y h a v e s u c c e s s f u l l y e n r o l l e d i n
Hertz Gold Plus Rewards® and have placed their first rental. Bonus points are in addition to the base points that cardholders
can earn on every rental.
* Subject to availability at participating Hertz countries.
2
Chapter
PREMIUM CLUBS
Issuer participation in The Hertz Gold Plus Rewards® Premium Club.
Q: Where can Issuers find out about the Hertz Premium Club benefits & offers?
A: Issuers should contact their MasterCard representative for more information and to register for participation in
the MasterCard Premium Clubs Programme. Issuers can also obtain all cardholder communication templates
and artwork, including logos, images and offer descriptions from MasterCard Studio (studio@mastercard.com).
Q: How can Issuers participate in the Hertz Gold Plus Rewards Premium Clubs Programme?
A: Please ask your MasterCard representative to complete the MasterCard Premium Clubs Registration Form and
send it to: premium_clubs@mastercard.com. MasterCard will provide a weblink within 30 days. Issuers can then
promote the offers to their cardholders using the cardholder registration weblink.
IMPORTANT: YOU MUST OBTAIN AN ISSUER WEBLINK FROM MASTERCARD BEFORE YOUR
CARDHOLDERS CAN ACCESS THE Hertz Gold Plus Rewards PREMIUM CLUB BENEFITS.
2
Chapter
PREMIUM CLUBS
Cardholder Participation in the Hertz Gold Plus
Rewards Gold Premium Club
Q: How do Cardholders access the Hertz Gold Plus
Rewards benefits?
A: Step 1: Join the Club
•Premium MasterCard cardholders now have access to
complimentary membership to Hertz Gold Plus Rewards
which automatically includes earning points and rewards
for every car rental.
•Cardholder registers at the dedicated Hertz Gold Plus
Rewards weblink provided by MasterCard & Hertz.
•Languages available are: English, French, German,
Step 1 web page 1: Join the Hertz Gold Plus Rewards
Spanish, Italian, Dutch, Portuguese, Norwegian, Swedish,
Danish, Russian & Polish.
•Cardholders only use this weblink one time, to register
for club membership. The following CDP’s are
automatically programmed into the unique weblink
and into the cardholder membership profile.
STEP 1 - WEB PAGE 2
•Cardholders are required to provide their eligible MasterCard
credit card number and driver’s license details.
CARD
CDP#
World Elite
795089
World
795090
Platinum
795093
Gold
795094
Business
795092
STEP 1 - WEBPAGE 1:
•Cardholder goes to the weblink provided to
the issuer and sees the web page below. Cardholder
clicks ‘Join now’ button.
2
Chapter
PREMIUM CLUBS
STEP 1 - WEP PAGE 3:
Cardholders must present the printed voucher to the Hertz
representative when they collect their rental car, in order to
claim their free car upgrade.
They can be downloaded from:
- World Elite cardholders: www.hertz-europe.com/worldelite
- Platinum, Gold and Business cardholders:
www.hertz-europe.com/mastercard
STEP 3 - MEMBERSHIP:
After registering to join the Club, Cardholders receive
immediate email confirmation from Hertz Gold Plus Rewards
with their unique membership number and can print their
paper membership card. Cardholders also receive a welcome
email.
STEP 2: MAKE A RESERVATION WITH
GUARANTEED DISCOUNT AND FREE CAR
UPGRADE VOUCHER EVERY TIME*
The cardholder receives an immediate notification from Hertz
Gold Plus Rewards confirming their unique membership
number. Cardholders can instantly print a paper copy of their
Gold Club card for immediate use. Once the cardholder is
a registered Club member, and has received their instant
confirmation from Hertz Gold Plus Rewards with their unique
membership number the cardholder can immediately make
bookings at www.hertz-europe.com
Cardholders simply enter their membership number to receive
guaranteed discounts off best available rates and car upgrade
voucher*. Discounts are applied at time of booking.
Cardholders must print their car upgrade voucher at the time
of booking.
STEP 4 - RENTING A CAR**:
Cardholders booking online with Hertz at
www.hertz-europe.com simply enter their membership
number and print the upgrade voucher. Discounts are
automatically applied at time of booking. Cardholders must
present the car upgrade voucher to the Hertz representative
when collecting their rental car. For cardholders who decide
to book directly at a Hertz Location Desk, for example, at an
airport: please note it is not possible for each Hertz Location
Desk to recognize different MasterCard cards. Cardholders
must present their Hertz Gold Club Rewards membership
number; temporary paper Gold Membership card (available
to print online) or permanent membership card at the Hertz
Desk when they collect their rental car and to request the car
upgrade (subject to availability).***
* Car upgrade is via an online printable voucher, surrendered to the Hertz Location Desk when collecting your rental car. Subject to availability.
** Cardholders only have to make one car rental booking in two years to automatically qualify for another four years membership to Hertz Gold Plus Rewards..
*** C
ar upgrades are subject to availability at time of car hire. Hertz Gold Plus Rewards membership Terms and Conditions apply.
The offer is available subject to meeting Hertz standard rental qualification criteria and agreeing to Hertz standard terms and conditions for rental.
Visit the Hertz website at www.hertz-europe.com for full details. Offer is subject to availability at participating Hertz countries.
2
Chapter
PREMIUM CLUBS
Q: H
ow long will it take before a cardholder is enrolled
in the programme?
A: Typically once cardholders have completed their
online registration at the Hertz Gold Club Rewards
dedicated Issuer weblink activated by MasterCard,
they will instantly be a member and can start to enjoy
Cardholder Participation in
Hertz Gold Plus Rewards Premium Club
Q:Are there any communication materials I can use to
promote the Premium Clubs?
A: Yes. Cardholder communication templates
their complimentary benefits. Cardholders receive
and artwork including a print-ready insert for
immediate notification of their membership number
cardholders, email and letter templates and web
and can print a paper copy of their Hertz Gold Club
banners, all images, logos, offer descriptions
Rewards membership.
card for immediate use.
Q:What happens at the end of the complimentary Club
membership?
A: Complimentary membership duration for Hertz Gold
Club Rewards is 2 years Membership will be valid for
a period of 24 months after which time members who
have not rented will be made inactive. The cardholder
are available from MasterCard Studio (studio@
mastercard.com).
Q: Do Issuers need MasterCard / Club Partner approval
for the cardholder communications?
A: Yes. Please send Issuer communications for approval
to premium_clubs@mastercard.com
would have to apply as a new ‘member’ starting at
basic membership level.
Q When will I get my Gold Plus Rewards Points?
A: Gold Plus Rewards points will be placed in a
Q: C
an existing Hertz loyalty members access the
Premium Club benefits?
member’s account once they’ve successfully
enrolled in Hertz Gold Plus Rewards and have
A: No. The offer is only available to NEW Hertz Gold Plus
placed their first rental. Bonus points are in addition
Rewards members. Existing Hertz loyalty members
to the base points that customers can earn on every
are not eligible for MasterCard Premium Clubs
rental. To be able to accrue Gold Plus Rewards
benefits.
points, the customer must have opted in to receive
Gold Plus Rewards points in his profile when joining.
2
Chapter
PREMIUM CLUBS
Q: Where are Gold Plus Rewards points available?
A: Gold Plus Rewards Points system is available in the United Kingdom, France, Germany, Ireland, Italy, Spain,
Belgium, Luxembourg, Netherlands, Australia, New Zealand, Brazil, USA, Canada and participating US.
Territories.
Q: How can I use my points?
A: The more you rent with Hertz, the more Hertz Gold Plus Rewards Points you earn. Redeem Hertz Gold Plus
Rewards Points for a free rental day, weekend or week. Redeem for cars in the UK, France, Germany, Italy, Spain,
Belgium, the Netherlands, Luxembourg, the U.S., Canada, and more; it’s up to you. To check how many points
you’ve have and how to redeem them, just login and check your points under “My Account”.
Hertz is checking all Reservation numbers.
Country Number Australia Austria Belgium Canada Denmark
Finland France Germany Greece Ireland Israel
Italy
Luxembourg
Netherlands
Norway Portugal (Toll Free)
South Africa
Spain
Sweden (Toll Free) Switzerland
UK
USA
Reservation Number
+613 9698 2555
+43 1 795 32
+32 2 717 32 01
+1 800 263 0600
+45 33 179 000
+358 0 200 11 22 33
+33 825 861 861
+49 1805 33 35 35 +30 210 626 4444 +353 16 767 476
+972 3 684 1000
+39 02 06943 0006 +352 48 77 77
+31 0 20 201 35 12 +47 67 16 80 00
+351 219 426 385 +27 21 935 4800
+34 902 402 405
+46 0 771 211 212 +41 848822020
08458 45 11 11
800 654 3131
Customer Services and Profile Updates
1800 500 023
+43 1 795 42 610 +32 2 717 32 07
+1 405 775 3180
+45 33 17 90 57
+358 0 20 555 2207 +33 825 800 900
+49 1805 00 36 88 +30 210 626 4232 +353 1813 3550
+972 3 684 1000
+39 02 2 694 30019 +32 2 717 32 07
+31 0 20 201 35 19 +47 67 16 81 30
+351 219 426 300 +27 11 289 8001
+34 91 749 7778
+46 0 960 47344
+41 442122626
0207 365 3351
405 775 3180
Head Office
03 9698 2444
01 795 42
+ 32 2 702 05 11
416 674 2020
33 17 90 10
020 555 2000
01 61 08 10 00
06196 937 0
210 626 4000
353 1813 3550
08 977 7777
06 542 941
+32 2 702 05 11
+31 23 567 07 47
67 16 80 80
+351 219 426 300
+27 12 430 0281
91 509 7300
08 657 3000
0041 447321338
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CHAPTER 3
3
Chapter
_ G E N E R A L I N F O R M AT I O N
Premium Club Partner
Gains and retains new
affluent customers leading
to market share shift
Cardholders
Benefit from upgrades,
discounts and other
benefits to enhance their
travel experiences
The
Power of
Partnership
Marketing
Issuers
Deliver product &
brand differentiation
to your Premium
customers
Premium Clubs FAQs
Q: W
e have not received our Issuer-dedicated weblink for cardholder Club registrations.
Who should I notify?
A: Please contact your MasterCard representative or email premium_clubs@mastercard.com
Q:We have a Cardholder who registered for one of the MasterCard Premium Clubs but has not received any
notification from the Club Partner that his/her membership is active.
What should we do?
A: Check that the cardholder has contacted Hertz Gold Plus Rewards and Avis Preferred Club Customer Services,
directly first. Cardholder registrations are usually active immediately, and cardholders should receive an
immediate email from the Club Partner confirming their enrolment. If this has not resolved the issue, then please
contact your MasterCard representative who will escalate to the MasterCard Premium Clubs team.
Q: O
ne of our Cardholders has a query or complaint about the service they received from one of the Club Partners.
A: Cardholders should always contact Hertz Gold Plus Rewards and Avis Preferred Club directly in the first instance,
to resolve any query or complaint, as the Club Partner ‘owns’ the relationship directly with the Cardholder.
However, for serious complaints and escalations, please see the Complaints & Escalations information box.
3
Chapter
Premium clubs FAQs
Q: W
e have not received our Issuer-dedicated weblink for cardholder Club registrations.
Who should I notify?
A: Please contact your MasterCard representative or email premium_clubs@mastercard.com
Q: What are Premium Clubs?
A: Premium Clubs are included in World Elite Privileges. Unlike the other Privileges which can be promoted and
accessed by cardholders immediately, Premium Clubs must be set up with unique Issuer weblinks and/or
promotion codes. Premium Clubs for World Elite MasterCard in Europe are:
•Avis Preferred Club – 3 years recurring membership
•Hertz Gold Plus Rewards – 4 years recurring membership
Premium Clubs require a unique weblink and/or promotion code for each Issuer. Cardholders are required to
register/enrol at the unique weblinks to access the Club benefits. To find out more about Premium Clubs, please
ask your MasterCard representative for the MasterCard Premium Clubs Europe Issuer FAQs. If you would like
to implement Premium Clubs access for your World Elite MasterCard cardholders, please ask your MasterCard
representative to complete a Premium Clubs Registration Form to request your unique Issuer weblink for Club
implementation. Please allow up to 30 days for Premium Clubs requests. For more information contact premium_
clubs@mastercard.com
Q: Do Issuers need MasterCard/Club Partner approval for the cardholder communications?
A: Yes. Please send Issuer communications for approval at premum_clubs@mastercard.com
Q: Can MasterCard Concierge Service providers enroll cardholders into Premium Clubs?
A: No. Individual cardholders must register/enrol for Premium Club membership at the unique weblinks provided
by MasterCard/ Premium Club Partner for each Issuer. In addition, it is not possible for Issuers to ‘automatically’
enrol their cardholder portfolio into Premium Clubs.
Q: Can Issuers find out how many of their cardholders have registered for Premium Clubs?
A: Yes. MasterCard and Premium Club partners provide unique Issuer weblinks and/or promotion codes for
Premium Clubs. MasterCard can therefore provide basic reporting to Issuers, including:
1. # of cardholders registered for that Issuer
2. # of cardholders enrolled vs Issuer’s World Elite MasterCard customer base (% take up)
3. Average transaction value (where available)
Q: When can Issuers receive MI from Premium Clubs?
A: Basic reporting is available on a quarterly basis, on request, 3 months after Issuer launch/promotion date.
3
Chapter
Offer validity:
MasterCard Premium Clubs Programme is available on an ongoing basis. All Club offers in this Edition are
available to 31 December 2016. In line with normal MasterCard marketing offer conditions, Premium Clubs are
subject to alteration or termination by MasterCard and participating third party partners. In the event of changes or
termination of Premium Clubs, MasterCard will communicate to Issuers with 3 months’ notice.
Serious complaints or escalations should be forwarded via the Concierge Service provider or the Issuer’s Account
Manager, to the MasterCard Premium Clubs team at: premium_clubs@mastercard.com
The MasterCard Premium Clubs team will work directly with the Club Partner to resolve the complaint within 3
business days and ensure ‘closed loop’ to the extent the Issuer and Cardholder is satisfied with the complaint
resolution.
World Elite Privileges FAQs
Q: What is World Elite Privileges?
A: World Elite Privileges from MasterCard has been designed to give Issuers a valuable, free of charge customer benefits platform, offering complimentary VIP privileges and elite access to your most high value customers – World Elite MasterCard cardholders.
Whether travelling for business or leisure, World Elite Privileges from MasterCard provides your cardholders
with benefits including room and car hire upgrades, late check-outs, VIP status at 5* hotels such as Raffles and
The Savoy to name just a few, private aviation with complimentary helicopter or limousine transfers and a superb
range of other exceptional benefits, worldwide.
Q: How can Issuers participate in World Elite Privileges?
A: Issuers are automatically entitled to offer all Privileges and Premium Club benefits to their World Elite
MasterCard cardholders. Only Premium Clubs require unique weblinks for each Issuer.
3
Chapter
Q: Which brands feature in World Elite Privileges?
A: Today, MasterCard is pleased to offer the following brand partnerships:
• Abercrombie & Kent VIP Vacations
• Chic Outlet Shopping Villages
• Fairmont Hotels & Resorts
• Hertz
• Raffles Hotels & Resorts
• Sixt
• Small Luxury Hotels
• Starwood Hotels & Resorts
• Swissôtel Hotels & Resorts
• The Leading Hotels of the world
MasterCard has designed the programme to ensure the brand partnerships and benefits are available for Issuers to
promote to World Elite MasterCard cardholders, on a long-term basis.
The majority of Privileges benefits in this Issuer Guide version are available through to 31 December 2016. Please
refer to individual Privileges sections for more details of offer valid dates.
Q: Are there any communication materials I can use to promote World Elite Privileges?
A: Yes. Your MasterCard representative can obtain the World Elite Privileges Issuer Toolkit from MasterCard Studio.
The Toolkit contains all cardholder communications templates, logos, images, offer description and artwork for
Issuers to incorporate into their own cardholder communications. Approved Terms & Conditions and disclaimers
are mandatory to include in all cardholder communications.
Q: Do Issuers need MasterCard/Privileges Partner approval for the cardholder communications?
A: No.
Q: Can Issuers develop their own branded cardholder communications?
A: Yes. However, Issuers are required to use the approved logos, images, offer description and terms & conditions
from the artwork provided on the Issuer Toolkit.
3
Chapter
Q: C
an MasterCard Concierge Service providers make bookings on behalf of World Elite MasterCard cardholders?
A: Yes. Concierge can make hotel reservations, car hire reservations etc. on behalf of World Elite MasterCard
cardholders. World Elite MasterCard cardholders may have to provide Concierge with details of their credit card number and/ or Premium Clubs membership number.
Q: Can Issuers find out how many of their cardholders have used the Privileges benefits?
A: No. To make it easy for World Elite MasterCard cardholders to access the Privileges benefits immediately,
MasterCard and Privileges partners have provided generic World Elite offer websites. It is therefore not possible
for Privileges partners to report on cardholder take-up by individual Issuer.
Q:Will MasterCard share any personal cardholder information with World Elite Privileges or Premium
Club partners?
A: No. MasterCard does not request or store personal cardholder information. Cardholders may be required to
provide their World Elite MasterCard credit card details directly to Privileges and Premium Club partners to
access the benefits. All Privileges and Premium Club partners are legally bound by strict data and security
policies and are subject to rigorous monitoring by MasterCard. Cardholders have all usual data protection rights
and may set their own security and information communications levels with each Privileges or Premium Club
partner (i.e. opt out of receiving e-newsletters from individual partners).
IMPORTANT NOTE: By registering for a Premium Club or accessing special benefits from Privileges partners,
individual cardholders enter into a direct relationship with the partner.
Offer Validity
World Elite VIP Privileges Programme is available on an ongoing basis. All Privileges offers in this Edition are
available to 31 December 2016. In line with normal MasterCard marketing offer conditions, VIP Privileges are
subject to alteration or termination by MasterCard and participating third party partners. In the event of changes or
termination of VIP Privileges, MasterCard will communicate to Issuers with 3 months’ notice.
COMPLAINTS AND ESCALATIONS
Serious complaints or escalations should be forwarded via the Concierge or Issuer’s MasterCard representative
to the World Elite MasterCard Privileges team at: world_elite_privileges@mastercard.com
The MasterCard World Elite Privileges will work directly with the Partner to resolve the complaint within 3 business
days and ensure ‘closed loop’ to the extent the cardholder is satisfied with the complaint resolution.
MASTERCARD PREMIUM CLUBS REGISTRATION FORM – EUROPE
STEP 1: Which card(s) do you issue? Please tick boxes and add the number of cards issued as appropriate.
CARD TYPE
World Elite
World Signia
World Black World
Platinum
Gold
MasterCard
MasterCard
MasterCardEdition
MasterCardMasterCardMasterCard Business Card
MasterCard
Number
of cards
issued
Number
of cards
issued
Number
of cards
issued
Number
of cards
issued
Number
of cards
issued
Number
of cards
issued
Number
of cards
issued
STEP 2: For each card type, these Premium clubs are available. Please select your chosen club.
World Elite
MasterCard
World Signia
MasterCard
World Black Edition
MasterCard
World MasterCard
Platinum MasterCard
Gold MasterCard
MasterCard
Business Card
Avis Preferred Club
(All premium cards and
Business cards issued in
Europe and HGEM)
3 Years Membership,
Car Upgrades
& Discounts
3 Years Membership,
Car Upgrades
& Discounts
3 Years Membership,
Car Upgrades
& Discounts
3 Years Membership,
Car Upgrades
& Discounts
3 Years Membership,
Car Upgrades
& Discounts
3 Years Membership,
Car Upgrades
& Discounts
3 Years Membership,
Car Upgrades
& Discounts
Hertz Gold Plus
Rewards
(All premium cards and
Business cards issued in
Europe and HGEM)
2 Years Membership, Bonus
points, Car Upgrades
& Discounts
2 Years Membership,
Bonus points, Car Upgrades
& Discounts
& Discounts
& Discounts
& Discounts
2 Years Membership,
Bonus points, Car Upgrades
& Discounts
2 Years Membership,
Bonus points, Car
Upgrades & Discounts
STEP 3: Below is a summary of what each Premium club provides for Issuer implementation.
PREMIUM CLUBS
Unique URL per Issuer
Promotion Code
Avis Preferred Club
NO
YES. MasterCard and Avis Club set up an “invisible” background promotion code
for each issuer. The background promo code is not communicated to cardholders.
Hertz Gold Plus Rewards®
YES
NO
Please allow up to 30 days for Premium Clubs to be activated.
Please refer to the Premium Clubs Europe Issuer FAQs for more information and details for Issuer and Cardholder access to the Premium Clubs.
STEP 4: Please complete the following information. All fields are mandatory.
Bank Name & Country
Bank Registered Business/Postal Address
Bank Contact Person
Bank Contact Email Address
MasterCard Representative Name & Country
MasterCard Representative Email Address
Terms: I agree to submit a copy of the final artwork containing the correct unique weblink for MasterCard Europe and Partner(s)
approval. Final artwork must be submitted to premium_clubs@mastercard.com. I, the Customer, shall ensure compliance of the
promotion with the applicable local laws and obtain legal advice as necessary. I agree that the personal data I provide will be processed
by MasterCard Europe sprl (Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium), the controller of my data, for the purposes of the
MasterCard Premium Clubs. MasterCard shall not be responsible for the implementation of the promotion by the Customer. For more
information on the privacy and data practices at MasterCard, please consult our Global Privacy Policy at: www.mastercard.us/privacy
I agree to the above terms
SEPT 2015
Once you’ve completed the above, print the form and sign below.
Then scan and email your signed form to premium_clubs@mastercard.com
Sign here:
Print name:Date:

World of Recognition

Transcription

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