patient and family - Kingston General Hospital

patient and family
guide
Lower University Ave | Baissez Université Ave
Elevators
Ascenseurs
Ascenseurs
Elevators
KIDDLEVEL
| DAVIES
| NIVEAU 0
LEVEL | NIVEAU 0
KIDD | DAVIES
Other
locations
Other
locations
| |
D’autres
emplacements:
D’autres
emplacements:
ATM Machine
ATM Machine
Distributeur
automatique
Distributeur
automatique
de billets
de billets
Entrée accessible
Accessible Entrance
Entrée
accessible
Accessible
Entrance
ARMSTRONG
ARMSTRONG
ARMSTRONG
Entrance | Entrée
ARMSTRONG
Entrance | Entrée
A
A
Taxi Phone
E
Lower University Ave | Baissez Université Ave
taxis
Loading Dock
Quai de chargement
LEVEL | NIVEAU 3
DIETARY
LEVEL
| NIVEAU 3
DIETARY
LEVEL | NIVEAU 0
KIDDKIDD
| DAVIES
| DAVIES
LEVEL | NIVEAU 0
locations
|
OtherOther
locations
|
D’autres
emplacements:
D’autres
emplacements:
Vending Machines
Distributrice
Distributrice
Ki
ng
Ramp to EMERGENCY
CONNELL
St
St
re
re
et
et
We
We
st
st
| R
ue
de
Kin
g
Ki
ng
| R
ue
de
K
ing
VICTORY
VICTORY
Entrance | Entrée
VICTORY
Entrance | Entrée
Entrance
Entrée
LEVEL 0
NIVEAU 0
BURR
LEVEL 0
NIVEAU 0
BURR Entrance
Entrée de BURR
A
WATKI
A
LEVEL 0
NIVEAU
B
LE
NI
BURR E
Entrée d
Museum of Health Care
Musée de services
médicaux
WATKINS
Museum of Health Care
Musée de services
médicaux
EMERGENCY
Entrance
Entrée de
SECOURS
VICTORY
DIETARY
d’urgence
EMERGENCY
Entrance
Entrée de
CONNELL
SECOURS
D
D
DIETARY
C
DOUGLAS
DOUGLAS
Ramp to EMERGENCY
Rampe vers le Service
Rampe vers le Service d’urgence
Loading Dock
Quai de chargement
C
Richardson Lab
Laboratoires Richardson
Stuart Street | Rue de Stuart
Etheringt
Salle Eth
KIDD | DAVIES
F
G
KIDD | DAVIES
F
G
Vending Machines
TaxiTélephone
Phone
Télephone taxis
B
B
E
MAIN Entrance
Entrée Principale
MAIN Entrance
Entrée Principale
Etherington Hall
Salle Etherington
Tunnel to KGH/QUEEN’S Underground Parking
Tunnel vers le stationnement souterrain de l’HGK et de l’univ. Queen’s
George Street | Rue de George
LEVEL 1 | NIVEAU 1
Level 1
D
C
B
A
A
A
Elevators
Ascenseurs
LEVEL | NIVEAU 0
CONNELL
LEVEL 1 | NIVEAU 1
Dry Cleaning (Auxiliary)
Nettoyage à sec (Auxiliaires)
CONNELL
LEVEL 1 | NIVEAU 1
Hair Salon (Auxiliary)
Salon de coiffure (Auxiliaires)
KIDD | DAVIES
LEVEL 1 | NIVEAU 1
Gift Shop (Auxiliary)
Boutique de cadeaux (Auxiliaires)
BURR
LEVEL 0 | NIVEAU 0
Cancer Centre Tim Horton’s
KIDD | DAVIES
LEVEL 1 | NIVEAU 1
Café (Auxiliary)
Café Auxiliaires
KIDD | DAVIES
LEVEL 0 | NIVEAU 0
Cafeteria (The Atrium)
Cafétéria
DIETARY
LEVEL | NIVEAU 3
SAT – SUN | SAM – DIM
CLOSED | FERMÉ
MON – FRI | LU – VEND
7:30 AM – 4:00 PM
TUE, THUR, FRI
MA, JEU, VEND
9:00 AM – 4:00 PM
MON, WED, SAT | LU,
MER, SAM
CLOSED | FERMÉ
SAT – SUN | SAM – DIM
12:00 PM – 4:00 PM
MON – FRI | LU – VEND
9:30 AM – 7:45 PM
SAT – SUN | SAM – DIM
CLOSED
MON – FRI | LU – VEND
8:00 AM – 4:00 PM
SAT – SUN | SAM – DIM
9:00 AM – 4:30 PM
MON – FRI | LU – VEND
8:00 AM – 8:00 PM
SEATING AREA / VENDING
COIN SALON / VENTE
OPEN 24/7 OUVERT
MON – SUN | LU – DIM
7:00 AM – 7:00 PM
G
G
F
E
D
D
eK
ing
KIDD | DAVIES
LEVEL 0 | NIVEAU 0
Tim Horton’s “On the Go”
KIDD | DAVIES
LEVEL 1 | NIVEAU 1
Tim Horton’s “On the Go”
KIDD | DAVIES
LEVEL 1 | NIVEAU 1
Kingston Community Credit Union
KIDD | DAVIES
LEVEL 1 | NIVEAU 1
Pharmacy / Retail
Pharmacie / vente au détail
CONNELL
LEVEL 1 | NIVEAU 1
Tuck Shop (Auxiliary)
Comptoir à provisions (Auxiliaires)
CONNELL
LEVEL 1 | NIVEAU 1
Lottery Booth (Auxiliary)
Kiosque de loterie (Auxiliaires)
SEATING AREA / VENDING
COIN SALON / VENTE
OPEN 24/7 OUVERT
MON – SUN | LU – DIM
7:00 AM – 7:00 PM
SAT – SUN | SAM – DIM
6:00 AM – 11:00 PM
MON – FRI | LU – VEND
5:30 AM – 12:00 AM
SAT – SUN | SAM – DIM
CLOSED | FERMÉ
BY APPOINTMENT |
SUR RENDEZ-VOUS
MON – FRI | LU – VEND
9:30 AM – 12:00 PM
1:00 PM – 4:00 PM
SAT – SUN | SAM – DIM
CLOSED | FERMÉ
MON – FRI | LU – VEND
8:30 AM – 5:30 PM
SAT – SUN | SAM – DIM
CLOSED | FERMÉ
MON – FRI | LU – VEND
7:30 AM – 4:00 PM
SAT – MON | SAM – LU
CLOSED | FERMÉ
MON – FRI | LU – VEND
9:00 AM – 3:30 PM
KGH
Table of contents
Who we are........................................................................................5
Partners in your care
What you can expect during your stay............................................................. 6
Let’s talk.............................................................................................7
While you’re here
Family presence and participation..................................................................... 8
Privacy....................................................................................................................... 8
Informed Consent................................................................................................... 9
Communication....................................................................................................... 9
Telephones .............................................................................................................. 9
Research................................................................................................................... 9
Washrooms..............................................................................................................10
Patient Relations....................................................................................................10
Your Safety
Hand washing.......................................................................................................... 11
Identification Bands............................................................................................... 11
Medication................................................................................................................ 11
Falls........................................................................................................................... 12
Scents & flowers.................................................................................................... 12
Smoking................................................................................................................... 12
Lost belongings...................................................................................................... 12
Leaving the hospital
Discharge Planning............................................................................................... 13
Page for notes and other important information.................. 15-17
Community supporters index....................................................... 18
Please note that we are constantly changing to meet your needs.
The information presented here may be subject to change.
This publication is available in accessible formats by request.
Please contact accessibility@kgh.kari.net or call 613-548-2359.
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patient and family guide
Welcome to KGH. This guidebook will provide you with the basic
information you will need during your stay in the hospital. You may also use the
folder provided along with this guidebook to help you keep track of anything you
receive during your stay. This may include information such as forms, prescriptions
or informational brochures.
Who we are:
Kingston General Hospital is a community of people dedicated to transforming the
patient and family experience through innovative and collaborative approaches
to care, knowledge and leadership. As southeastern Ontario’s leading centre
for complex-acute and specialty care, and home to the Cancer Centre of
Southeastern Ontario, KGH serves almost 500,000 people through its Kingston
facility and 24 regional affiliate and satellite sites. Fully affiliated with Queen’s
University, KGH is a research and teaching hospital which is home to 2,400 healthcare students and 175 health researchers. KGH is ranked as one of Canada’s Top 40
Research Hospitals by Research Infosource. To learn more, visit www.kgh.on.ca.
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KGH
Partners in your care
By partnering with you and your family, we’ll work as a team to make sure you
have the best possible experience in the hospital. We believe that you and your
family are important members of our team and we want to make sure your voice is
heard. That’s why we include you in every decision about your care.
What you can expect during your stay
As a patient or family member, you will notice a few things that we do to make
sure that everyone who works, learns or volunteers at KGH will provide you with
the same high standard of care.
1. Whiteboards have been placed
in all patient rooms. These
boards will make it easy for you,
your family and the rest of your
care team to communicate with
one another. You should see a
whiteboard near your bed and
each section should be updated
on a regular basis.
2. Everyone who enters your
room will wear an ID badge at
chest level, with their name and
position, so you always know
who you are speaking with.
3. All KGH staff are being trained
in a patient- and family-centred
communications program that
helps us partner with you and
your family to ensure you receive
the respectful, compassionate care you need.
4. We will perform hourly rounds during your stay to ensure that you are seen by
a staff member at a minimum of every hour. We will check on your comfort and
safety and see that your call bell is within reach.
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patient and family guide
Let’s talk
Good health care starts with good communication. We encourage you to ask
questions and let us know about your concerns.
Ask
• Before you meet with your doctor or health-care provider, it may be helpful
to write down all of the questions you want to ask. Feel free to ask lots of
questions until you feel like you understand everything. Consider questions
such as:
• What is my main problem?
• What do I need to do?
• Why is it important?
• What are my alternatives?
• If you are given medications, please feel free to ask questions of your care
team, such as:
• How will these medications help me?
• What are the possible side effects?
• How and when should I take this medicine?
• Are there special directions?
Listen
• Please don’t be shy. If you don’t understand something or if you miss anything,
ask for it to be repeated or explained until you feel that you do understand.
• If you feel like you’re getting a lot of information at once, ask a friend or family
member to be with you when you talk to your health-care team. They can help
listen and write down any important information for you. On page 15 of this
guide there is space for your notes.
Talk
• Make sure your health-care team knows about any symptoms you may have.
• Make sure your doctor knows your health and family history.
• If something doesn’t seem right, it’s important you tell a member of your
health-care team.
• It’s our responsibility to help protect your privacy. If you have specific
information that you don’t wish shared please speak with a member of your
care team to let them know.
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KGH
While you’re here
To make sure that your time in hospital is as comfortable as possible, here is some
information that may be helpful:
Family presence and participation
We know how important family can be to your health and for that reason, your
loved ones can be with you any time you’d like. KGH no longer has specific visiting
hours, we are open to families 24/7. Whoever your family is, we welcome them and
see them as an important part of the healing process. If your family or friends can’t
be with you, volunteers are available to provide companionship. Some patient care
units have volunteers who can provide mealtime assistance. You may request a
volunteer by asking your care team or by calling KGH extension 2359.
Privacy
We protect your personal health information including your name, date-of-birth,
address, health history, records of your visits to hospitals and the care that you
received during those visits. For more information on privacy at KGH, visit our
website at www.kgh.on.ca
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patient and family guide
Informed Consent
There may be times when we ask for your consent before you start treatment or
care. Your consent must be voluntary. Before deciding to give your consent, here
are some questions you should ask:
1. What are the benefits, risks or side-effects?
2. Are there other treatment options?
3. What happens if I don’t consent to the treatment?
4. How do I ask for a second opinion?
Communication
Cell phones
Cell phones sometimes interfere with patient care equipment. For the safety of all
of our patients, please check with your care team before using your cell phone.
It’s safe to use your cell phone in any of our non-patient areas, including lobbies,
family lounges and cafeterias. When using your cell phone please be considerate
of other patients and their families.
Social Media
Websites like Facebook, Twitter and Instagram are a great way to keep connected
with your family and friends. However, for the comfort and privacy of other
patients and staff, please don’t take or share pictures, videos or audio recordings
without their permission.
WiFi
Internet access is available in all areas of the hospital through a secure wireless
network. You do not need a password to access the wireless network.
Telephones
Every patient has access to a bed side telephone. For local outgoing calls, dial 9,
the area code and the telephone number. To call any number within KGH, dial the
four-digit extension. Long-distance calls can be made using a calling card. Calling
cards can be purchased in the gift shop located in the main lobby.
Research
Patient-oriented research is a hallmark of what we do at KGH. Since we are a
research hospital, you may be asked to participate in a research study. Please
remember, it is always your decision whether or not you want to participate. If you
are not interested in participating, please notify a member of your care team. If you
choose to not participate in a research study, this will in no way impact your care.
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KGH
Washrooms
Please be aware that to prevent the spread of infections and to keep you safe, the
washroom in your room is for your use only. We have public washrooms on every
floor and in every department of the hospital and visitors and family members are
welcome to use any of them.
Patient Relations
Your feedback is important. If you have a concern, compliment, or comment we
want to know. While we encourage you to first speak directly with a member of
your care team or unit manager, you can also contact Patient Relations by phone
at 1-800-567-5722 extension 4158 or by email at PatientRelations@kgh.kari.net.
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patient and family guide
Your Safety
Hand washing
The most important thing we can all do to prevent infection is to wash our hands
regularly. Feel free to ask everyone who enters your room to clean their hands if
you don’t see them do so.
Identification bands
You’ll receive an identification band when you arrive at
the hospital. Please keep your band on and let a member
of the care team know if it comes off, does not fit well or
becomes faded. Our staff members see many patients
throughout their shift, so to ensure your safety and that of
other patients we will check your ID band and ask about
your identity many times during your visit, for example,
before you receive medications and before tests and/or
procedures begin.
Medication
Sometimes your medications will change while you are in the hospital. We will
make sure to talk to you and your family about these changes. We will also speak
with you about your medications before you leave the hospital. Please ask if you
have any questions about your medications.
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KGH
Falls
When you arrive at the hospital, we will assess you for
risk of falling as part of our fall prevention program.
However, if you feel like you need help getting around,
please ask our staff for help.
Scents & flowers
For the safety and comfort of those with allergies and
sensitivities, please respect that the hospital is scent
free and do not wear any scented products or keep
flowers with scents in your room.
Smoking
Please be aware that KGH is a smoke-free facility and smoking is not allowed
anywhere on hospital property. If you smoke, please speak with a member of your
care team about the smoking support alternatives that we have available for you
while you are in the hospital.
Lost belongings
You are encouraged to leave money and valuables at home. We know that you’ll
have personal items such as clothing, medications, and support aids with you
(for example, eyeglasses, contact lenses, dentures, hearing and mobility aids).
The hospital doesn’t assume responsibility for these items if they are damaged or
go missing. If you need to contact Lost and Found please call extension 4218.
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patient and family guide
Leaving the hospital
Discharge Planning
To make sure your stay goes smoothly, we will work with you and your family
to plan ahead for when it is time to leave the hospital. This plan includes an
estimated discharge date and follow up information. We will give you a discharge
summary of the care you received at KGH which will also be sent to your family
doctor.
We know that leaving the hospital may be stressful as there are many things to
keep in mind. To help, you can use the check-boxes on the next page to make
sure that nothing has been missed before you leave and that all your questions
have been answered. If you’ve checked anything in the ‘no’ column, please speak
to a member of your health-care team.
We recommend that patients have someone with them or pick them up when it is
time to leave the hospital. Discharge time is 10:00 a.m. each day. If you don’t have
a family member or friend who can drive you, there are a number of transportation
options available. For more information about these services, please speak to a
member of your care team. The hospital does not cover these transportation costs
and patients and families should be prepared to pay the transfer company any
transportation fee.
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KGH
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Yes No
Question
Do you know when you will be leaving the hospital?
Do you know if you will need supplies or equipment after you leave?
Do you know who will be picking you up from the hospital?
Have you received your discharge summary?
Has your discharge summary been reviewed with you?
Do you have all of the prescriptions you need to take with you?
Have any follow up appointments been made? (If required)
Do you have all the belongings you brought with you to the
hospital? (glasses, hearing aids, etc)
Have all of your questions been answered? For example:
• Diet
• When to resume normal activities
• Medications
• Symptoms I should be concerned about
• Follow up appointments
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patient and family guide
Page for notes and other important information
We hope this page helps you keep all of your important information from your
hospital stay organized. The space below can be used to jot down important
information that you want to remember, as well as questions you might want to ask
in the future.
Ask, Listen, Talk
Symptoms I should look for: _________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Notes about my medication(s):_______________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Future appointments:______________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Results from my tests:______________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
I want to talk more about:___________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
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KGH
NOTES:
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patient and family guide
_______________________________________________________________
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KGH
Community supporters index
Kingston General Hospital is extremely grateful to all advertisers for helping to
make this guidebook possible.
Please note, an advertisement in this guide does not imply an endorsement by
Kingston General Hospital.
ACCOMMODATIONS
Ambassador Hotel
& Conference Centre............................. 22
Confederation Place Hotel....................24
CARPET SALES
Kingston Carpet World........................... 22
COMMUNITY HEALTH SERVICES
Community & Primary Health Care.....23
COMMUNITY SUPPORT SERVICES
HIV/AIDS Regional Services..................24
South East Community Care
Access Centre...................................20
COMPRESSION THERAPY
Active Orthopedic Solutions................ 20
MASTECTOMY SUPPLIES
Bea’s Mastectomy Boutique................. 20
ORTHOPEDIC BRACING
Active Orthopedic Solutions................ 20
PHARMACIES
Lovell Drugs...............................................23
Sharbot Lake Pharmasave
Pharmacy....................................................24
RETIREMENT RESIDENCE/
INDEPENDENT, ASSISTED & RESPITE
Rosewood Retirement Residence....... 22
CREMATION SERVICES
Cataraqui Cemetery and Funeral
Services.............................................23
Simpler Times....................................24
SENIORS’ ABUSE SUPPORT LINE
Council on Aging...............................24
CUSTOM FOOTWEAR
Active Orthopedic Solutions................ 20
VON
VON Greater Kingston............................24
FOOT ORTHOTICS
Active Orthopedic Solutions................ 20
WIG & HAIR PRODUCTS
All Hair Alternatives................................ 20
FOUNDATIONS
University Hospitals Kingston
Foundation..................................................21
FUNERAL SERVICES
Arbor Memorial......................................... 19
Cataraqui Cemetery and Funeral
Services.............................................23
Wartman Funeral Home Inc...............20
HAIR ALTERNATIVES
All Hair Alternatives................................ 20
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HOME HEALTH CARE SERVICES
Premier Homecare Services................ 22
Saint Elizabeth............................................21
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SENIORS CENTRE
The Seniors Centre...........................23
patient and family guide
Because family
matters
We’ve been helping Kingston
families say goodbye to their
loved ones for over 100 years.
We know how important it is
to help family members make
funeral plans that respect the
individual beliefs, traditions
and wishes of the deceased.
Take the first step:
Call any of our locations!
Robert J. Reid & Sons Gordon F. Tompkins
Funeral Home
Funeral Home
Central Chapel
309 Johnson St., Kingston
613-548-7973
reidfuneralhome.com
49 Colborne St., Kingston
435 Davis Dr., Kingston
613-546-5454
613-546-5150
gftompkinscentral.ca
Arbor Memorial Inc.
Gordon F. Tompkins
Funeral Home
Township Chapel
Glenhaven
Memorial Gardens
2563 Division St., Glenburnie
613-542-3577
glenhavenmemorial.ca
gftompkinstownship.ca
Family Owned. Proudly Canadian.
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Ad size: 6”w x 9”h, CLR
Publication: Kingston Hospital Directory AD
Contact: Charles
Format: PDF 300dpi
19
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KGH
Find information to help you
manage your care
• TransporTaTion • sTroke care
• meal delivery • reTiremenT homes
• help wiTh personal care
• home making and much more
“The southeasthealthline.ca
makes it easy for me to find the
information and services I need
to manage my care at home”
• Breast Prosthesis
• Brassiere • Swimwear
• Accessories
• Lymphedema
Prevention Sleeve
• Lympha Press
Visit www.southeasthealthline.ca
The south east ccac can also provide information by
calling 310-2222 (no area code required)
S i n c e 1 9 2 6 , f o u r g e n e r at i o n s o f s e rv i c e
B u r i a l a n d C r e m at i o n S e rv i c e s
Napanee Chapel
Kingston Chapel
448 Camden Rd. 613-354-3722
980 Collins Bay Rd. 613-634-3722
www.wartmanfuneralhomes.com
Orthopedic Bracing & Compression Therapy
Custom Orthopedic Bracing • Diabetic & Custom Footwear
Foot Orthotics • Knee Braces • Compression Stockings & Pumps
Spinal Bracing • Air Cast and Diabetic Boots
ADP and WSIB vendor • Preferred vendor for patients at KGH
two
locations to
serve you:
F lagsh i p
1469 Princess Street,
Kingston
satelli te
677 Innovation Drive,
Kingston East
t: 613.530.2233 | office@active-ortho.ca | www.active-ortho.ca
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patient and family guide
WillowPublishingAd-Dec2014-OL.indd 1
2014-12-23 1:02 PM
Your gift of thanks
makes
outstanding care
possible.
Stay involved with your hospitals in Kingston and make a difference
through UHKF. Visit www.uhkf.ca/honour-a-caregiver/ to find how to
give thanks for the care you have received.
University Hospitals Kingston Foundation - Nickle 2, KGH
Main office: 55 Rideau St., Suite 4 - Kingston, ON K7K 2Z8
(613) 549-5452 • foundation@uhkf.ca • www.uhkf.ca
/UHKFdn
/UHKF
/UHKFdn
goo.gl/n2ydw
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KGH
24/7 Care.
Wherever the need.
We provide:
• Pre & Post Surgery Care
• Hospital Sitting
• Personal Care Assistance
• And much more!
Contact us today!
InfoKingston@homecarephs.com
613-531-0931
PremierKingston.com
For seniors. For independence. For quality of life.
Stay Comfortably
The Ambassador Hotel is Kingston's
largest full service hotel with
comfortable accommodation,
fabulous food and affordable rates.
1550 Princess Street • 613-548-3605 • Toll Free 1-800-267-7880
www.ambassadorhotel.com
WHY DIDN’T I
DO THIS SOONER?
Good question - and one that residents of the Rosewood ask all the time.
After some initial hesitation regarding a move, they’re delighted by all
that life here has to offer them.
Respite stays
available
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613-384-7131
833 Sutton Mills Court, Kingston, ON
www.specialtyliving.ca
Call Rhonda at ext. 231 to
schedule your personal tour.
patient and family guide
Seniors Centre
The
Join Us . . .
56 Francis St.
for Help & Support
for Friends & Family
for Fun & Games
. . . for the Time
of Your Life!
613.548.7810
seniorskingston.ca
Lifeline Personal
Response System
For more information:
“When others
can’t be with you.
Help is just a button
push away,
24 hours a day,
7 days a week.”
Brockville:
(613) 342-9991
Toll-Free at
1-877-565-0008
Kingston:
(613) 542-9643
Serving Lanark, Leeds, Grenville and Kingston
CPHC CENTRE OF EXCELLENCE
LOCATED AT 2235 PARKEDALE AVE. BROCKVILLE
Meeting all of your family’s needs with just one call...
Cemetery, Monuments
Cremation and Funeral Services.
(613) 546-6545
cataraquicemetery.ca
By The Cataraqui Cemetery Company - Not for Profit - Continuously Owned and Operated Since 1850
76 Stuart Street, Kingston, Ontario K7L 2V7
76 Stuart
Street,Kingston,
Kingston, Ontario
K7L
2V72V7
76 Stuart
Street,
Ontario
K7L
LocatedLocated
in the Lobby
of KGH
Hospital.
Tel. (613) 546-2611
in the
Lobby
of KGH Hospital.
Tel. (613)• Free
546-2611
in| Fax:
the Everyday
Lobby
KGH Hospital.
Tel.:
613Located
2611
613 546 •of
5755
Delivery
• 546
Senior
Discounts
Free Clinics
• Free Delivery• •Senior
Senior
Discounts
Everyday• •Free
FreeClinics
Clinics
Blood
PressureEveryday
Monitoring
• Free Delivery• Free
Discounts
• All Major• Drug
Accepted
• Compliance
•Free
FreePlans
Blood
Pressure
MonitoringPackaging
Blood
Pressure
Monitoring
AllMajor
MajorDrug
DrugPlans
PlansAccepted
Accepted• •Compliance
CompliancePackaging
Packaging
• •All
...Because we CARE about your health.
...Because we CARE about your health.
care
always
23
Out t nding
KGH
Great View, Great Rooms,
Great Rates!
Affordable hospital
and compassionate
rates
• Close to Historic downtown and hospitals • Pet friendly
• Complimentary continental breakfast • Fridge and microwave
www.confederationplace.com 613.549.6300 or 1.888.825.4656
237 Ontario Street, Kingston, ON K7L 2Z7
VON Greater Kingston
1469 Princess Street
Kingston, ON K7M 3E9
VON Greater Kingston is a charitable, non-profit community
health care agency, serves people of all ages to live healthier
lives, cope with illness and injury, and face the end of life
with dignity and expert care.
Elder Abuse
Questions?
1-855 542-1336
(Totally Confidential)
Program and ServiceS include:
Assisted Living • Caregiver Respite & Support
Foot Care Services • Meals on Wheels
Private Pay PSW Services • Seniors Exercise and Falls Prevention
Stroke Support • Transportation
www.von.ca
613-634-0130
Sharbot Lake Pharmacy
• MedChecks
• Blister Packaging and specialty Compounding
• locally owned Community Based Pharmacy
• sign up for our new Health reminder services
(Ask A Staff Member For Details)
Mon– sat: 9 am – 6 P m | sun: clO SEd
1036 ElizabEth StrEEt, P.O. bOx 67,
SharbOt lakE, ON, k0h 2P0
613-279-2901
n o w o r d e r r e f i l l s o n l i n e at
www.pharmasave.com
care
always
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Cremation & Transfer Service Ltd.
1020 Bayridge Dr. Suite 210 Kingston, ON
Gananoque: 613-382-3683
Kingston: 613-389-7223
Toll Free: 1-866-442-8827
Brian Mulcair – Owner/Director
bmulcair@simplertimes.org
www.simplertimes.com
patient and family guide
We are...
everything
print&
deslgn
See this publication and more at
www.patientdirectory.ca
...if you can THINK it, we can INK it!
Tel.: 613-475-2927 • 800-339-5662
15681 Highway #2, Box 1599 • Brighton, ON K0K 1H0
info@willowpublishing.com • www.willowpublishing.com
care
always
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KGH
Your Health Care - Be Involved
www.oha.com/patientsafetytips
care
always
26
Out t nding
patient and family guide
Your Health Care
Be Involved
Be involved in your health care. Speak up if you
have questions or concerns about your care.
Tell a member of your health care team about your
past illnesses and your current health condition.
Bring all of your medicines with you when you go to
the hospital or to a medical appointment.
Tell a member of your health care team if you have ever
had an allergic or bad reaction to any medicine or food.
Make sure you know what to do when you go home
from the hospital or from your medical appointment.
Funding for this project was provided by
the Ontario Ministry of Health and Long-Term Care
www.oha.com
care
always
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Contact Us
Kingston General Hospital
76 Stuart Street, Kingston, Ontario, K7L 2V7
General inquiries
613-548-3232
613-549-6666 auto attendant (if you know the extension)
Our toll free number
1-800-567-5722
Patient Locating
613-548-2367
Patient Relations Office
1-800-567-5722 extension 4158
Connect with us at www.kgh.on.ca
www.facebook.com/KGHConnect
@KGHConnect
www.youtube.com/user/KGHConnect
KGH Stores #79316/2015/11