AGS-203_We Did It - Practical Lessons_Mon_330_116_0517TES.pptx

We
Presentation
Did It! Title Presentation Title
Practical
SecondLessons
Line in Deploying Mobile Apps with Pega 7
Moderators:
Author
Stephanie
Louis, Pega
Title
Steve O’Brien, Pega
This information is not a commitment, promise or legal obligation to deliver any material, code, or functionality and the development, release and timing of any features or functionality described for our products remains at our sole discretion. 2016. Confidential. Pegasystems, Inc.
©2016 Pegasystems Inc.
Today’s Agenda
• Roundtable Intros
• Once Upon a Time… Our Mobile Story
• Questions from the Moderators
– How?
– When?
– How much?
– Results?
– What would you do differently?
• Questions from the Audience
• Wrap Up
2
Who’s On Stage?
Our Panel
Scott Nelson
Jay Shelton
Carolina Rayer
Andy Huber
Director,
Mobile App Architecture
National Manager, IS,
Manufacturing Quality
Delivery
Manager
Manager, Service Systems
and Technology
Moderators
Stephanie Louis
Steve O’Brien
Director,
Mobile Technology
Sr. Director,
Product Marketing
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4
Vehicle Management System
How It Works
Porters
Over 700 shop
order variations
Over 100
accounts per site
70 auction layout
variations
Infinite workflow
interruptions
Millions of
variations
Quads
SWAT
Service/Tow
Vans
Cust. Service
6
Landmark Enrollment Application Navigator
• Consolidate sales enrollment rules for all products,
all contained in one source
• One application design executes on multiple platforms
– All leading browsers (i.e., Chrome, Firefox, IE, Safari)
– iOS and Android
• Responsive UI
• In-built validation controls
• Pega Mobile Client enables Offline Functionality
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Landmark Enrollment Application Navigator
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9
Electronic Part Check System (EPCS)
Step 1
Step 2
Step 3
Step 4
Quality Inspector confirms the
correct vehicle to be spec
checked: “Physical (real) vs.
Loaded in App” from Assembly
Line Control System.
If correct, continue and
if not, look up the correct
vehicle in system.
Quality Inspector performs spec
check process on selected
vehicle answering questions
unique to each part.
Response is what is actually
installed or not inspected.
If the actual part vs. standard
part does not match, the
application prompts the user to
confirm the response to make
sure the selected response.
Quality Inspector commits
vehicle at the process
(in stipulated time, also known
as Takt time) after reviewing
parts summary.
If there are any discrepancies
found, commit operation
records them in the Inspection
System for countermeasure.
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Delivering World Class Customer Service
Deploying Mobile Apps to Empower Front-Line Service Providers
Business Goals
Results
• Empower front-line employees to be more
productive while reducing operating expenses
Service call close RATE INCREASED AND TIME-TO-CLOSE DECREASED
• Automate and improve customer service
delivery to increase customer satisfaction
BETTER INFORMATION for real time decisions
• Deploy a state of the art mobile field service
solution to differentiate the company in a
highly competitive market
FUTURE PROOF TECHNOLOGY without re-tooling
“The technicians in the field, they’re the ones that have the knowledge
and experience – and we’re simply using mobility to capture that
knowledge, and move it into our front-end knowledgebase in an effort
to increase its effectiveness.”
Gregg Bullen
Program Manager, Xerox Corporation
Other Pega Mobility Customers
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