Ticketing and user information systems in Public Transport in

Ticketing and user information systems in Public
Transport in Thessaloniki area
Chrysa Vizmpa,
Transport Planner Engineer
Thessaloniki Public Transport Authority
«Technology, Mobility governance and Public Transport for
Mediterranean Smart Cities»
Arezzo,Italy, 1st December 2014
Demographic characteristics
Thessaloniki 2nd
largest city in Greece
Population of the
Regional Unity of
Thessaloniki is:
1,104,460 inhabitants
14 municipalities
compose the Regional
Unity of Thessaloniki
Existing mobility facts
2.2 million passengers
daily trips by all modes
with a PT share of 27%
Underground Metro
line is expected in mid2018
78 bus lines (urban &
suburban), 622 buses
fleet, annual 42 million
vehicle-kms by OASTh
Low fare box recovery
ration, State
compensation 68% of
the total expenses in
2012 (OASTh 2013)
Existing mobility facts
Over 500.000 trips daily by PT
Car ownership: approximately 450 vehicles per 1.000 residents
140.000 vehicles during peak hours use the city network
The mean speed per vehicle is 14 km/hour in peak periods at city center
Total network length exceeding 970 km
5,800 daily trips
Annual production (2011): ~42,000,000 vehicle-kilometers
Annual system capacity: 422,000,000 passengers
Annual patronage: 177,000,000 passengers – an average occupancy of 42%
What THEPTA is…
Role of THEPTA today
According to ThePTA’s founding of the Law is responsible for:
• Planning Network of Public Transport
• Specify stops, routes, frequency of bus routes (OASTH)
• Decides for the type of passengers facilities for (shelters,
stations etc.)
• Improving passenger service (bus lanes, terminals, passenger
information)
• Award urban transport in to the Municipalities
Planning and Integration –
Thessaloniki SUMP Development
Planning and Integration –
Thessaloniki SUMP Development
1. Integrated and Smart Electronic Fare Ticket Systems in Public Transport and
parking fee
2. Bus Rapid Transit, Bus priority at traffic light
3. Information and Awareness campaigns of citizens for discouraging the use of
private car and use of the Public Transport System
4. Promotion of TRAM system, complementary to the Metro with new ways of
financing, restructuring bus routes and accompanying urban regeneration
facilities
Planning and Integration –
Thessaloniki SUMP Development
5. Interface between Metro/Tram/Bus with the creation of appropriate spaces for
interchanges and restructuring of bus stops
6. Maritime Public Transport System in the Thermaikos Gulf
7. Flexible Transit Systems
8. Integrated Parking Policy (Park and Ride, controlled parking system)
Planning and Integration –
Thessaloniki SUMP Development
9. Pedestrianization and public space regeneration
10. Bike lanes
11. Bike Sharing System
12. Congestion Charge
User Information Systems
Telematic system
The Passenger Information System (Telematic) and vehicles management based on the
GPS system (in every bus ~ 600) and the provision of geographical place, real time,
speed and elevation every time by sending the data using GSM network (GPRS
protocol).
The collection and the analysis of the data made by the SkyView software.
On the map of the system somebody can see:
All the desired levels
The map, the destinations, etc.
Tools (zoom, copy, print, etc.)
Greek menu
List of buses
List of special type of buses, bus line, etc.
Buses paths
Bus observation in real time
Telematic system-operations
1. Bus location in real time
2. Map view
3. Bus rotation on the map
4. Statistical data for every bus
5. Removal of late buses
6. Different signs for buses
7. Foundation of every bus (number, code)
8. Speed estimation
9. Removal, addition of users by using authorization
10. Different colour for the buses which change its situation
11. Searching for addresses, cities, Municipalities
12. Alarms for special situations (save the data)
13. Management by distance
14. Design of bus lines
15. Reproduction of bus route
Real time during the trip (1/3)
• 200 smart bus stops
Real time during the trip (2/3)
• Voice notice in 20 bus stops
Real time during the trip (3/3)
• Visual and voice notice
Journey Planning
Google transit
Journey Planning and real time information
(operator’s website)
Journey Planning and real time information
(operator’s smart phone web-site application)
Web- site application for smart phones
•
•
•
•
•
•
•
Bus routes and time schedule
“Shortest path”
Bus routes maps
Arrivals of a specific bus route in bus stops.
Arrivals of buses in a specific bus stop
Bus position in real time
Points of interest
Real time before the trip
• By phone (mobile or fixed through an interactive
response system)
The host system responds with pre-recorded
audio for directing the user to his selections
and for providing the relevant information,
namely:
− The bus arrival Hme on a requested bus line
− The bus arrival Hme on a requested bus stop
− The route (in terms of bus stops names) of a
requested bus line
− The bus lines that transit a requested bus
stop
Traveller information at
interchanges
As part of the NODES European
Project ThePTA has placed:
Two info-kiosks and a Variable
Message Sign - Smart Bus stop at
IKEA interchange.
The use of the infokiosks allows
passengers to retrieve information
regarding the departure time of all
bus lines serving IKEA interchange
and to plan their trip to/from any
destination.
The VMS is a smart bus stop,
displaying the imminent departure
of each bus line serving the
interchange.
Ticketing
Background of Smart Integrated Ticketing System
(SITS)
Public Transport (PT) in Thessaloniki is currently offered solely by buses on a flat fare and
pre-purchase of paper tickets with some discount.
The city is expected to have additional mass rapid transit modes in the next 5 years
(Metro, Tramway/LRT, FTS and DRT in semi-rural areas, Sea-borne PT with bus and P+R
intermodality).
The current basic fare structure needs to undergo major enhancements and upgrading
to offer integration between all future PT modes as well as P+R, towards ‘seamless’
travel.
This will include concessionary fares, incentives, peak spreading measures, based on
Electronic Fare Collection (EFC) systems such as smartcards.
Work plan of the pilot-Methodology
Consultation on principles and options with involved bodies
on several issues such as technology, operation and funding
Strategy Formulation based on the preferred scenario for the
system
Travel Behaviour survey of potential users for improved public
transport ticketing and fare collection services
Comparative Analysis of the system Costs and Benefits
Consultation on Implementation and Recommendations to
responsible authorities for the future system.
Architecture of the System (1/3)
Equipment
The Smart and Integrated Ticketing System (SITS) will include components of
issuing, recharging, validating and controlling smart cards
Architecture of the System (2/3)
Kind of Tickets
– Smart Card
– Paper Ticket (during the 1st period or for visitors)
Architecture of the System (3/3)
Control Center of Thessaloniki Integrated Transport Authority
Control
Center of
OASTH
Control
Center of
Metro
Control
Center of
KTEL S.A.
Control
Center of
Tram
Future of the System
Thank you for your attention
Contact:
Chrysa Vizmpa
Transport Planner Engineer(MSc)
Thessaloniki Public Transport Authority
E-mail: vizmpa_chrysa@sasth.gr
url: http://www.thita.gov.gr