Masternaut News Xtra Issue 2.qxd
Transcription
Masternaut News Xtra Issue 2.qxd
Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 1 H OT I S S U E S > D AT E S F O R YO U R D I A RY > ISSUE 2 Masternaut turns 100,000 vehicles green. Masternaut has launched a new campaign called GreenerFleet to help fleet operators reduce their carbon footprint. F R E E t ra i n i n g p ro g ra m m e N E W S F RO M M A S T E R N AUT & T H R E E X Helping you gain more benefits from your Masternaut implementation. At a time when the sustainability and environmental awareness of the industry is under the spotlight, tackling the issue of vehicle emissions has become the second highest priority for fleet managers behind cost management. Masternaut’s real-time tracking product already helps to reduce emissions by allowing businesses to monitor excess engine idling and reduce unnecessary road miles. Masternaut’s initiative is supported by the Energy Saving Trust who are recommending the use of telematics as part of their top tips for greener fleet management. The company is also putting the finishing touches to a range of GreenerFleet tools which will provide a powerful measurement and management tool for lowering carbon emissions. The first in a range of new developments will be the GreenerFleet live carbon calculator. Masternaut’s system already captures accurate vehicle mileage via the MCU (mobile collection unit) fitted to each vehicle. The system will link this to the manufacturer’s official carbon emission per km for each vehicle and hence present a daily, weekly or even monthly carbon footprint figure for each vehicle and driver. Many organisations who were consulted as part of the development suggested that the system will aid them in meeting the requirements for ISO 14001 accreditation, which recognises companies who show a commitment to improving their environmental performance. www.greenerfleet.co.uk At Masternaut we have a firm belief in enabling our customers to gain the full benefit of the solutions they are using. Moreover, we believe that training customers should be part and parcel of our aftersales service, so we host these sessions at the Masternaut HQ at no cost. Every 4th Tuesday of each month throughout the year, customers can come along and learn and exchange new ideas and share their experiences of the Masternaut system. These FREE 4th Tuesday training sessions are proving to be very popular so to secure your space get in touch with our Training Manager Robert Addelman (robert.addelman@masternaut.co.uk). Event s O ct 2 4 t h - 2 5 t h S e r v i ce M a n a g e m e nt E u rop e ( S M E ) 2 0 0 7 NEC, Stand 100 O ct 2 8 t h - N ov 1 s t i nte r b u i l d NEC, Stand 04-D120 INSIDE THIS ISSUE... DUNCAN BANNATYNE INVESTS IN MASTERNAUT CUSTOMER N ov 8 t h - 9 t h L i g h t Co m m e r c i a l Vehicle M a n a g e m e nt 2 0 0 7 R e g e n t s Pa r k M a rr iott Ho te l 12 TAKING THE LEAD ON CHILD SAFETY MASTERNAUT LAUNCHES RAPIDETHE POWERFUL SOLUTION FOR MOBILE MANAGERS THATCHAM GIVES MASTERNAUT THE THUMBS UP MASTERNAUT TURNS 100,000 VEHICLES GREEN Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 3 M A N AG I N G D I R E C TO R ’S W E LCOME> in this issue index pages Welcome to the second edition of our quarterly newsletter: newsXtra. This year we celebrate our 5th Birthday. Meteoric growth and phenomenal success is a true reflection of the last five years at Masternaut; and, we undoubtedly owe a lot to the support of our customers and our fantastic team of people. Masternaut keeps bikers on the road 2 Masternaut gains Thatcham Category 5 accreditation 3 A chance meeting with the fieriest of dragons 4 Regional focus: Scotland 4 Barloworld boosts service to 30,000 fork lifts Masternaut takes the lead on Child Safety Masternaut ticks the boxes for road marking specialist Masternaut assists building contractor to provide superior service In this issue we feature our new Rapide PDA-based website that extends Masternaut to hand held devices. Rapide gives busy ‘managers on the move’ access to the full features and functionality of our services while they are out and about. I can personally recommend Rapide as I use it all of the time to gain a clear picture of activity among our Masternaut sales and service teams. We predict that it will become a firm favourite among mobile managers. We have a busy event season on the horizon, which gives us a fantastic opportunity to promote our brand and introduce new customers to Masternaut. If you are attending any of these events – SME (NEC, Stand 100, 24-25 October), Interbuild (NEC, Stand 04-D12028 October to 1 November 2007), Light Commercial Vehicle Management 2007 (Regents Park Marriott Hotel, 8-9 November) – please do call by the stand, where you will be given a warm welcome. 5 Martin Port Personal Mobile 07973 671779 6 CA S E S T U DY > N E W S> Masternaut gains Thatcham Category 5 accreditation Masternaut has achieved Thatcham Category 5 for its vehicle tracking system. Category 5 ensures the highest level of Police response in the case of vehicle theft. Masternaut is the first commercial vehicle telematics supplier to secure Category 5 for a full range of vehicles including vans, HGVs and plant. Masternaut is also the first online fleet management solution to offer what is regarded as the highest security rating available. With Thatcham Category 5 any stolen Masternaut-equipped vehicle will automatically receive the quickest Police response available at the time. As well as minimising any operational difficulties through quick retrieval of any stolen vehicle, Masternaut customers can benefit from favourable insurance premiums. “There has been a 100% recovery rate amongst vehicles fitted with Thatcham Category 5 tracking systems and all but one vehicle was recovered within two hours” says Mike Briggs, Vehicle Security Manager at Thatcham. “For us Masternaut is very important as it will open up a very significant commercial vehicle market and fleet operators and their insurers can be assured that vehicles will have the ultimate in vehicle security”. The Masternaut Thatcham Category 5 system comprises a covert telematics unit with an automated arm and disarm system linked to an electronic ID key that identifies authorised drivers. The system automatically detects any illegal vehicle movement and drivers are informed immediately. UK and European tracking and Police liaison is handled by dedicated Category 5 approved control rooms. Only with a Category 5 system can a vehicle be legally immobilised by remotely disabling the starter motor. 6 7 Masternaut boosts productivity at Ward Recycling by 40% 8 Masternaut strikes success for Sentinel 8 Rapide delivers Masternaut mobility 9 Smoothing the way to implementing telematics 9 O2 partners with Three X to deliver critical mobile business applications 11 Masternaut turns 100,000 vehicles green 12 Masternaut keeps bikers on the road Bikers Legal Defence, the largest motorcycle hire and accident management specialist in the UK, has invested in Masternaut. “We chose the Masternaut solution as it was the best for our requirements,” said Stuart Dobson, Operations Director: Workshop and Fleet. “It interfaced with our Paragon route planning and scheduling software and gave us minute by minute visibility of our mobile operation. Using Masternaut we have been able to improve service levels, increase operational efficiency and reduce costs, in fact the Masternaut system will have paid for itself in the first six months of use.” In addition to real time monitoring of vehicle movements Bikers Legal Defence also uses the reports produced by Masternaut to refine their job scheduling. “We offer a two time slot for deliveries and collections, however using Masternaut to monitor individual schedules we can hone this, keeping our customers up to date if they call us and even sending text message alerts prior to arrival,” continued Stuart Dobson. “Masternaut also allows us to dynamically manage the fleet; we can allocate the nearest resource, prioritise jobs and respond to ad hoc requests. This has led to a reduction in operational costs, improved health and safety monitoring for the mobile workforce and enhanced vehicle security.” contact Masternaut (UK) Ltd. Priory Park, Great North Road, Aberford, LEEDS LS25 3DF United Kingdom Telephone:(44) 08444 150 150 info@masternaut.co.uk www.masternaut.co.uk 2/3 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 3 M A N AG I N G D I R E C TO R ’S W E LCOME> in this issue index pages Welcome to the second edition of our quarterly newsletter: newsXtra. This year we celebrate our 5th Birthday. Meteoric growth and phenomenal success is a true reflection of the last five years at Masternaut; and, we undoubtedly owe a lot to the support of our customers and our fantastic team of people. Masternaut keeps bikers on the road 2 Masternaut gains Thatcham Category 5 accreditation 3 A chance meeting with the fieriest of dragons 4 Regional focus: Scotland 4 Barloworld boosts service to 30,000 fork lifts Masternaut takes the lead on Child Safety Masternaut ticks the boxes for road marking specialist Masternaut assists building contractor to provide superior service In this issue we feature our new Rapide PDA-based website that extends Masternaut to hand held devices. Rapide gives busy ‘managers on the move’ access to the full features and functionality of our services while they are out and about. I can personally recommend Rapide as I use it all of the time to gain a clear picture of activity among our Masternaut sales and service teams. We predict that it will become a firm favourite among mobile managers. We have a busy event season on the horizon, which gives us a fantastic opportunity to promote our brand and introduce new customers to Masternaut. If you are attending any of these events – SME (NEC, Stand 100, 24-25 October), Interbuild (NEC, Stand 04-D12028 October to 1 November 2007), Light Commercial Vehicle Management 2007 (Regents Park Marriott Hotel, 8-9 November) – please do call by the stand, where you will be given a warm welcome. 5 Martin Port Personal Mobile 07973 671779 6 CA S E S T U DY > N E W S> Masternaut gains Thatcham Category 5 accreditation Masternaut has achieved Thatcham Category 5 for its vehicle tracking system. Category 5 ensures the highest level of Police response in the case of vehicle theft. Masternaut is the first commercial vehicle telematics supplier to secure Category 5 for a full range of vehicles including vans, HGVs and plant. Masternaut is also the first online fleet management solution to offer what is regarded as the highest security rating available. With Thatcham Category 5 any stolen Masternaut-equipped vehicle will automatically receive the quickest Police response available at the time. As well as minimising any operational difficulties through quick retrieval of any stolen vehicle, Masternaut customers can benefit from favourable insurance premiums. “There has been a 100% recovery rate amongst vehicles fitted with Thatcham Category 5 tracking systems and all but one vehicle was recovered within two hours” says Mike Briggs, Vehicle Security Manager at Thatcham. “For us Masternaut is very important as it will open up a very significant commercial vehicle market and fleet operators and their insurers can be assured that vehicles will have the ultimate in vehicle security”. The Masternaut Thatcham Category 5 system comprises a covert telematics unit with an automated arm and disarm system linked to an electronic ID key that identifies authorised drivers. The system automatically detects any illegal vehicle movement and drivers are informed immediately. UK and European tracking and Police liaison is handled by dedicated Category 5 approved control rooms. Only with a Category 5 system can a vehicle be legally immobilised by remotely disabling the starter motor. 6 7 Masternaut boosts productivity at Ward Recycling by 40% 8 Masternaut strikes success for Sentinel 8 Rapide delivers Masternaut mobility 9 Smoothing the way to implementing telematics 9 O2 partners with Three X to deliver critical mobile business applications 11 Masternaut turns 100,000 vehicles green 12 Masternaut keeps bikers on the road Bikers Legal Defence, the largest motorcycle hire and accident management specialist in the UK, has invested in Masternaut. “We chose the Masternaut solution as it was the best for our requirements,” said Stuart Dobson, Operations Director: Workshop and Fleet. “It interfaced with our Paragon route planning and scheduling software and gave us minute by minute visibility of our mobile operation. Using Masternaut we have been able to improve service levels, increase operational efficiency and reduce costs, in fact the Masternaut system will have paid for itself in the first six months of use.” In addition to real time monitoring of vehicle movements Bikers Legal Defence also uses the reports produced by Masternaut to refine their job scheduling. “We offer a two time slot for deliveries and collections, however using Masternaut to monitor individual schedules we can hone this, keeping our customers up to date if they call us and even sending text message alerts prior to arrival,” continued Stuart Dobson. “Masternaut also allows us to dynamically manage the fleet; we can allocate the nearest resource, prioritise jobs and respond to ad hoc requests. This has led to a reduction in operational costs, improved health and safety monitoring for the mobile workforce and enhanced vehicle security.” contact Masternaut (UK) Ltd. Priory Park, Great North Road, Aberford, LEEDS LS25 3DF United Kingdom Telephone:(44) 08444 150 150 info@masternaut.co.uk www.masternaut.co.uk 2/3 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 5 N E W S> N E W S> O U R S T R E N G T H , OUR T E A M > A chance meeting with the fieriest of dragons Barloworld boosts service to 30,000 fork lift trucks with Masternaut tracking As we celebrate our 5th Birthday we would like to take the opportunity to welcome back Rachel Hewson after the birth of her third child Madeleine who was born in November of last year. Igloo Thermo-Logistics investor Duncan Bannatyne learns all about Masternaut. On a recent trip to Scotland, Masternaut MD, Martin Port, bumped into serial entrepreneur Duncan Bannatyne OBE who stars in BBC2’s Dragons Den. Together with fellow investor Richard Farleigh, Duncan Bannatyne is an investor in Igloo Thermo-Logistics, who are enthusiastic users of Masternaut products featured in the previous issue of newsXtra. It was a chance in a million that the two entrepreneurs should meet and it gave them a great opportunity to discuss the success of Igloo Thermo-Logistics. The company was again featured in a Dragons Den review of successful winners on 1 August 2007 and we are delighted to learn that Igloo Thermo-Logistics is going from strength to strength. Although this is the only logistics company he invests in that we are aware of, there is a link to Duncan Bannatyne's past. At the start of his entrepreneurial career Duncan Bannatyne sold ice cream and ran a fleet of ice cream vans; Masternaut certainly would have been a useful technology to have around at the time. Masternaut has won a five year £1 million contract with Barloworld Handling to provide web-based vehicle tracking for 550 service vehicles. From left to right: Richard Farleigh, investor; Alistair Turner, co-founder; Anthony Coates-Smith, co-founder; Duncan Bannatyne OBE, investor. Masternaut has invited Duncan Bannatyne to afternoon tea together with Igloo Thermo-Logistics, who might like to deliver the sandwiches in one of their refrigerated vehicles! He will be able to meet the rest of the team and learn even more about how the Masternaut services are assisting other customers to enjoy greater business success. Martin Port said: “It was great to meet a fellow entrepreneur who has been so successful. We respect Duncan Bannatyne’s achievements not only as a successful entrepreneur, but also as someone who has shown dedication and commitment to supporting numerous charities. We look forward to meeting Duncan again to discuss the opportunities of working together.” Rachel has been with us since day one when she joined as Customer Services Director. Having overseen the growth of the team to its current strength of 30, and her family, with the birth of twin boys Alex and Finlay in November 2004, Rachel is now Internal Projects Auditor. Responsible for reviewing, managing and updating internal processes Rachel ensures we maintain the highest quality of service delivery across the whole company. REGIONAL FOCUS> SCOT L A N D Britain's 'Butcher of the Year' chooses best-of-breed solution Simon Howie Butchers, Britain's ‘Butcher of the Year’ has signed a vehicle telematics contract with Masternaut. Simon Howie Butchers supplies a range of quality meat products to leading supermarket and hotel chains and is using Masternaut to improve the management of the company's fleet of delivery vehicles. Simon Howie, the company's founder and Managing Director, said: “We are committed to embracing technology to maintain our leading position in the marketplace. Ensuring that our meat arrives fresh and on-time at our customers’ premises is a top priority and the use of Masternaut is a vital part of driving this. Masternaut provides our customers with accurate ETAs, proof of delivery and assurance of quality.” Rainbow International cleans up with Masternaut Rainbow International is using Masternaut to offer a first class service to customers and lower the cost of claims for the insurance companies that it serves. Rainbow International offers a comprehensive portfolio of fire, flood, accidental damage, cleaning and restoration services via franchisees. “Working with the nation’s leading insurers such as Norwich Union, Royal & Sun Alliance and CIS, we are committed to enhancing the level of service we provide. We specialise in assisting people who have suffered the trauma of accidents such as fire and flood. Masternaut is assisting us to drive turnaround times, increase productivity and it provides a way to record proof of service for our clients,” said Kevin Hughes, Managing director of the East Glasgow franchise. “Masternaut data allows accurate timesheets to be created, and we have realised cost savings through less downtime and fewer unauthorised overtime claims.” Barloworld is the largest independent distributor of fork lift trucks in the world and manages a fleet of over 30,000 fork lifts for customers in the UK alone. The company offers round-the-clock maintenance services through 23 regional support centres. Masternaut has won a five year £1 million contract with Barloworld Handling to provide web-based vehicle tracking for 550 service vehicles. Barloworld is the largest independent distributor of fork lift trucks in the world and manages a fleet of over 30,000 fork lifts for customers in the UK alone. The company offers round-the-clock maintenance services through 23 regional support centres. Masternaut has been fitted to Barloworld’s entire UK service fleet to boost customer service and improve efficiency. With live tracking over the web, dispatchers are able to immediately assign the nearest engineer according to skills required and improve planning so that routes and schedules are optimised. “Since we started equipping our service fleet with Masternaut the benefits have become evident very quickly, with improved service and productivity as well as improvements in bottom line profits. The service will allow us to continually fine tune our service operations,” says Richard McKenzie, Marketing Manager of Barloworld. Many of Barloworld’s customers are involved in crucial materials handling operations including important transport hubs such as airports, ports and military bases. As well as allowing a more responsive service, Masternaut also provides benefits to security and safety, allowing quick retrieval of stolen vehicles and safe driving monitoring. “Masternaut provides an added edge to achieving unsurpassed levels of service. Only recently this was well illustrated when floods seriously disrupted UK commerce. With live Masternaut tracking and maps on screen, our dispatchers were able to guide our engineers around the floods and find the quickest route to the next service call,” explains McKenzie. “Masternaut has enabled us to make some important changes in working practices to help cover travel costs and improve margins.” From left to right Franc Nicoletti, Rachel Hewson, Darren Smith Franc Nicoletti is also another Masternaut ‘lifer’. Having joined as a Business Analyst he has held a number of roles including Operations Manager and Installations and Services Manager before settling into his current role of Product Manager earlier this year. Franc is currently responsible for a number of exciting new products and services that are being brought to market, providing a comprehensive knowledge base within the company to support product take up. Finally we welcome a new member to the Masternaut team, Darren Smith our new Installations and Services Manager. Darren joins us from Unicar and will be responsible for managing the internal engineering force (now numbering 10), maintaining relationships with third party engineers and developing an integrated management and reporting system. 4/5 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 5 N E W S> N E W S> O U R S T R E N G T H , OUR T E A M > A chance meeting with the fieriest of dragons Barloworld boosts service to 30,000 fork lift trucks with Masternaut tracking As we celebrate our 5th Birthday we would like to take the opportunity to welcome back Rachel Hewson after the birth of her third child Madeleine who was born in November of last year. Igloo Thermo-Logistics investor Duncan Bannatyne learns all about Masternaut. On a recent trip to Scotland, Masternaut MD, Martin Port, bumped into serial entrepreneur Duncan Bannatyne OBE who stars in BBC2’s Dragons Den. Together with fellow investor Richard Farleigh, Duncan Bannatyne is an investor in Igloo Thermo-Logistics, who are enthusiastic users of Masternaut products featured in the previous issue of newsXtra. It was a chance in a million that the two entrepreneurs should meet and it gave them a great opportunity to discuss the success of Igloo Thermo-Logistics. The company was again featured in a Dragons Den review of successful winners on 1 August 2007 and we are delighted to learn that Igloo Thermo-Logistics is going from strength to strength. Although this is the only logistics company he invests in that we are aware of, there is a link to Duncan Bannatyne's past. At the start of his entrepreneurial career Duncan Bannatyne sold ice cream and ran a fleet of ice cream vans; Masternaut certainly would have been a useful technology to have around at the time. Masternaut has won a five year £1 million contract with Barloworld Handling to provide web-based vehicle tracking for 550 service vehicles. From left to right: Richard Farleigh, investor; Alistair Turner, co-founder; Anthony Coates-Smith, co-founder; Duncan Bannatyne OBE, investor. Masternaut has invited Duncan Bannatyne to afternoon tea together with Igloo Thermo-Logistics, who might like to deliver the sandwiches in one of their refrigerated vehicles! He will be able to meet the rest of the team and learn even more about how the Masternaut services are assisting other customers to enjoy greater business success. Martin Port said: “It was great to meet a fellow entrepreneur who has been so successful. We respect Duncan Bannatyne’s achievements not only as a successful entrepreneur, but also as someone who has shown dedication and commitment to supporting numerous charities. We look forward to meeting Duncan again to discuss the opportunities of working together.” Rachel has been with us since day one when she joined as Customer Services Director. Having overseen the growth of the team to its current strength of 30, and her family, with the birth of twin boys Alex and Finlay in November 2004, Rachel is now Internal Projects Auditor. Responsible for reviewing, managing and updating internal processes Rachel ensures we maintain the highest quality of service delivery across the whole company. REGIONAL FOCUS> SCOT L A N D Britain's 'Butcher of the Year' chooses best-of-breed solution Simon Howie Butchers, Britain's ‘Butcher of the Year’ has signed a vehicle telematics contract with Masternaut. Simon Howie Butchers supplies a range of quality meat products to leading supermarket and hotel chains and is using Masternaut to improve the management of the company's fleet of delivery vehicles. Simon Howie, the company's founder and Managing Director, said: “We are committed to embracing technology to maintain our leading position in the marketplace. Ensuring that our meat arrives fresh and on-time at our customers’ premises is a top priority and the use of Masternaut is a vital part of driving this. Masternaut provides our customers with accurate ETAs, proof of delivery and assurance of quality.” Rainbow International cleans up with Masternaut Rainbow International is using Masternaut to offer a first class service to customers and lower the cost of claims for the insurance companies that it serves. Rainbow International offers a comprehensive portfolio of fire, flood, accidental damage, cleaning and restoration services via franchisees. “Working with the nation’s leading insurers such as Norwich Union, Royal & Sun Alliance and CIS, we are committed to enhancing the level of service we provide. We specialise in assisting people who have suffered the trauma of accidents such as fire and flood. Masternaut is assisting us to drive turnaround times, increase productivity and it provides a way to record proof of service for our clients,” said Kevin Hughes, Managing director of the East Glasgow franchise. “Masternaut data allows accurate timesheets to be created, and we have realised cost savings through less downtime and fewer unauthorised overtime claims.” Barloworld is the largest independent distributor of fork lift trucks in the world and manages a fleet of over 30,000 fork lifts for customers in the UK alone. The company offers round-the-clock maintenance services through 23 regional support centres. Masternaut has won a five year £1 million contract with Barloworld Handling to provide web-based vehicle tracking for 550 service vehicles. Barloworld is the largest independent distributor of fork lift trucks in the world and manages a fleet of over 30,000 fork lifts for customers in the UK alone. The company offers round-the-clock maintenance services through 23 regional support centres. Masternaut has been fitted to Barloworld’s entire UK service fleet to boost customer service and improve efficiency. With live tracking over the web, dispatchers are able to immediately assign the nearest engineer according to skills required and improve planning so that routes and schedules are optimised. “Since we started equipping our service fleet with Masternaut the benefits have become evident very quickly, with improved service and productivity as well as improvements in bottom line profits. The service will allow us to continually fine tune our service operations,” says Richard McKenzie, Marketing Manager of Barloworld. Many of Barloworld’s customers are involved in crucial materials handling operations including important transport hubs such as airports, ports and military bases. As well as allowing a more responsive service, Masternaut also provides benefits to security and safety, allowing quick retrieval of stolen vehicles and safe driving monitoring. “Masternaut provides an added edge to achieving unsurpassed levels of service. Only recently this was well illustrated when floods seriously disrupted UK commerce. With live Masternaut tracking and maps on screen, our dispatchers were able to guide our engineers around the floods and find the quickest route to the next service call,” explains McKenzie. “Masternaut has enabled us to make some important changes in working practices to help cover travel costs and improve margins.” From left to right Franc Nicoletti, Rachel Hewson, Darren Smith Franc Nicoletti is also another Masternaut ‘lifer’. Having joined as a Business Analyst he has held a number of roles including Operations Manager and Installations and Services Manager before settling into his current role of Product Manager earlier this year. Franc is currently responsible for a number of exciting new products and services that are being brought to market, providing a comprehensive knowledge base within the company to support product take up. Finally we welcome a new member to the Masternaut team, Darren Smith our new Installations and Services Manager. Darren joins us from Unicar and will be responsible for managing the internal engineering force (now numbering 10), maintaining relationships with third party engineers and developing an integrated management and reporting system. 4/5 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 7 CO R P O R AT E S O C I A L R E S P O N S I B I L I T Y > CA S E S T U DY > CO M PA N Y N E W S > Masternaut takes the lead on Child Safety Masternaut assists specialist building contractor to provide superior service Five years at the top Masternaut has teamed up with one of its customers, baby care retailer Mamas & Papas, to give away 100 car seats to worthy charities in a bid to raise the profile of child safety. Nominated by Masternaut customers, charities such as the NSPCC, St John’s Ambulance and Physcap, a Leeds based charity dedicated to improving the quality of life for children suffering from severe physical disabilities, have all received seats. Other organisations such as the Bromford Housing Group, Britannia Road Children’s Centre and Braishfield Primary School can now transport children safely and in accordance with new legislation thanks to Masternaut. In response to growing concern from our clients about the correct use of child seats and booster cushions, we commissioned research into the real scale of this worrying issue. YouGov, in the first survey since the new child restraint law came into effect a year ago, found a staggering 76% of people who carry children as passengers did not know the correct legal requirement for seat restraint. Sharpfibre Ltd, a leading European specialist contractor that installs and maintains passive fire protection and insulation systems has fitted its entire fleet with Masternaut to help track installation engineers, replacing the need for telephoning each operator several times a day to pinpoint exactly where they are. “Having identified a worrying lack of awareness of the new legislation it was important to us as responsible road users to do our bit,” said Martin Port, Managing Director of Masternaut. “As a parent myself I am only too aware of the potential dangers to children if they are not properly secured within a moving vehicle.” This year marks the 5th birthday of Masternaut. The organisation has grown from strength to strength and rightly claims market leadership in telematics throughout Europe. In the UK, Masternaut is achieving huge year-on-year growth. Such is the demand for our services we are opening regional offices in Ireland and Scotland. This not only will help us to expand our business in these regions and provide improved levels of local support, it will also enable us to gather information about specific applications required by customers in Ireland and Scotland. SUBSCRIBER GROWTH (000’s) 100 CA S E S T U DY > Masternaut ticks the boxes for road marking specialist Award winning facilities maintenance contractor Riggotts & Co has equipped its fleet of road maintenance vehicles with Masternaut. 50 The service enables the exact location of every vehicle to be monitored through the use of a web interface and this real time information enables the company to provide increased efficiencies and improved health and safety conditions for drivers. Masternaut also provides the driver the ability to create and edit driving routes and real time navigation information. Masternaut also supports the company’s strict health and safety policy. The company was recently awarded a RoSPA Gold Medal in recognition of achieving a RoSPA Gold award for the past 5 consecutive years. Although the majority of the fleet is classed as Road Maintenance Plant and does not legally require a tachograph, Masternaut enables driver-working hours to be monitored by the use of Unique Driver Identification Keys that accurately monitor an individual’s driving activities. This information also supports and provides back up information for the payroll services and human resource department. “Masternaut recently replaced our existing vehicle management system. We decided to change to Masternaut as they offered a more sophisticated solution, they were flexible enough to meet our exact requirements and their customer service was excellent,” said Rob Pearson, IT Manager at Riggott & Co. “In addition being able to access information in real time via a simple web interface enables us to improve the efficiency of both our vehicle usage and driver hours. The system also greatly enhances our customer service, as we can respond in a timely and accurate manner to client requests.” 2002 2003 2004 2005 2006 2007 Sharpfibre works with major construction companies on building programmes throughout the UK and Europe, including Canary Wharf, Mace, Westfield, Bovis, Amec and Airport de Paris. Information provided by Masternaut helps the company to quickly resolve timesheet disputes, provide proof of work done to quantity surveyors by showing exactly how long operators are on site; and, if the vehicle is involved in an accident, provide evidence of precisely where and when the incident occurred. Masternaut also ensures that operators pay 'congestion charges' when working in London by sending them an SMS message to remind them to pay the fee. Andrew Sutters, Operations Director, Sharpfibre Ltd, comments on the significant improvement Masternaut has brought to the business: “In the past it was very difficult to keep in touch with our operators; I was constantly on the phone, now all I have to do is look at a computer screen. With Masternaut I know where they are regardless of their location here in the UK or even in France from the moment the van starts. It helps us to get a clear picture of what they are doing and enable us to reward them according to their effort which goes to show that tracking isn't just about keeping an eye on staff”. 2007 celebrates another milestone in the growth of Masternaut’s parent organisation, Sanef, with the acquisition of Webraska. They are one of the leading providers of mobile GPS navigation solutions and high-end geospatial software platforms with customers such as Orange. This positions Sanef as Europe's major telematics solutions provider, with solutions for fleet management, satellite navigation, traffic information and electronic tolling. 6/7 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 7 CO R P O R AT E S O C I A L R E S P O N S I B I L I T Y > CA S E S T U DY > CO M PA N Y N E W S > Masternaut takes the lead on Child Safety Masternaut assists specialist building contractor to provide superior service Five years at the top Masternaut has teamed up with one of its customers, baby care retailer Mamas & Papas, to give away 100 car seats to worthy charities in a bid to raise the profile of child safety. Nominated by Masternaut customers, charities such as the NSPCC, St John’s Ambulance and Physcap, a Leeds based charity dedicated to improving the quality of life for children suffering from severe physical disabilities, have all received seats. Other organisations such as the Bromford Housing Group, Britannia Road Children’s Centre and Braishfield Primary School can now transport children safely and in accordance with new legislation thanks to Masternaut. In response to growing concern from our clients about the correct use of child seats and booster cushions, we commissioned research into the real scale of this worrying issue. YouGov, in the first survey since the new child restraint law came into effect a year ago, found a staggering 76% of people who carry children as passengers did not know the correct legal requirement for seat restraint. Sharpfibre Ltd, a leading European specialist contractor that installs and maintains passive fire protection and insulation systems has fitted its entire fleet with Masternaut to help track installation engineers, replacing the need for telephoning each operator several times a day to pinpoint exactly where they are. “Having identified a worrying lack of awareness of the new legislation it was important to us as responsible road users to do our bit,” said Martin Port, Managing Director of Masternaut. “As a parent myself I am only too aware of the potential dangers to children if they are not properly secured within a moving vehicle.” This year marks the 5th birthday of Masternaut. The organisation has grown from strength to strength and rightly claims market leadership in telematics throughout Europe. In the UK, Masternaut is achieving huge year-on-year growth. Such is the demand for our services we are opening regional offices in Ireland and Scotland. This not only will help us to expand our business in these regions and provide improved levels of local support, it will also enable us to gather information about specific applications required by customers in Ireland and Scotland. SUBSCRIBER GROWTH (000’s) 100 CA S E S T U DY > Masternaut ticks the boxes for road marking specialist Award winning facilities maintenance contractor Riggotts & Co has equipped its fleet of road maintenance vehicles with Masternaut. 50 The service enables the exact location of every vehicle to be monitored through the use of a web interface and this real time information enables the company to provide increased efficiencies and improved health and safety conditions for drivers. Masternaut also provides the driver the ability to create and edit driving routes and real time navigation information. Masternaut also supports the company’s strict health and safety policy. The company was recently awarded a RoSPA Gold Medal in recognition of achieving a RoSPA Gold award for the past 5 consecutive years. Although the majority of the fleet is classed as Road Maintenance Plant and does not legally require a tachograph, Masternaut enables driver-working hours to be monitored by the use of Unique Driver Identification Keys that accurately monitor an individual’s driving activities. This information also supports and provides back up information for the payroll services and human resource department. “Masternaut recently replaced our existing vehicle management system. We decided to change to Masternaut as they offered a more sophisticated solution, they were flexible enough to meet our exact requirements and their customer service was excellent,” said Rob Pearson, IT Manager at Riggott & Co. “In addition being able to access information in real time via a simple web interface enables us to improve the efficiency of both our vehicle usage and driver hours. The system also greatly enhances our customer service, as we can respond in a timely and accurate manner to client requests.” 2002 2003 2004 2005 2006 2007 Sharpfibre works with major construction companies on building programmes throughout the UK and Europe, including Canary Wharf, Mace, Westfield, Bovis, Amec and Airport de Paris. Information provided by Masternaut helps the company to quickly resolve timesheet disputes, provide proof of work done to quantity surveyors by showing exactly how long operators are on site; and, if the vehicle is involved in an accident, provide evidence of precisely where and when the incident occurred. Masternaut also ensures that operators pay 'congestion charges' when working in London by sending them an SMS message to remind them to pay the fee. Andrew Sutters, Operations Director, Sharpfibre Ltd, comments on the significant improvement Masternaut has brought to the business: “In the past it was very difficult to keep in touch with our operators; I was constantly on the phone, now all I have to do is look at a computer screen. With Masternaut I know where they are regardless of their location here in the UK or even in France from the moment the van starts. It helps us to get a clear picture of what they are doing and enable us to reward them according to their effort which goes to show that tracking isn't just about keeping an eye on staff”. 2007 celebrates another milestone in the growth of Masternaut’s parent organisation, Sanef, with the acquisition of Webraska. They are one of the leading providers of mobile GPS navigation solutions and high-end geospatial software platforms with customers such as Orange. This positions Sanef as Europe's major telematics solutions provider, with solutions for fleet management, satellite navigation, traffic information and electronic tolling. 6/7 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 9 N E W S> N E W P RODUCT DE V E LO P M E N T > Masternaut boosts productivity at Ward Recycling by 40% Rapide puts the full power of Masternaut into the hands of managers on the move Ward Recycling, a leading environmental services company, has implemented Masternaut for tracking its entire fleet of 50 collection vehicles. This has already led to a 40% increase in productivity. Masternaut also tracks sales representatives’ cars, generates management reports and identifies its drivers using unique IDs. To identify vehicles at work, each of the company's weighbridges is equipped with a large LCD screen on which vehicle movements can easily be tracked in realtime. “We use Masternaut for live tracking; the mapping is simply superb and we see it as being the best on the market,” says Donald Ward, Waste Management & Recycling Manager, Ward Recycling. The company's normal practice is to assign drivers to specific vehicles, but on occasions they must drive other vehicles. By using the dash-mounted Masternaut Key Reader to read driver ID keys, management know exactly who is driving a specific vehicle at any particular time. This is encouraging a positive attitude by making staff more accountable and consequently Ward Recycling has seen a 40% leap in productivity. “A big increase in productivity, much better timekeeping, greater awareness of individual responsibilities and an overall improvement in accountability are among the many positive outcomes of using Masternaut,” says Ward. A key feature of the Masternaut service is the ability to generate reports that are tailored to Ward Recycling's requirements. “We can pull off real-time reports on individual drivers and The ground-breaking Rapide website for PDAs and mobile devices brings the full functionality of the always-on fully-managed Masternaut service to roving managers, allowing them full access to vital operational information even when they are away from the office. Making real-time and historic vehicle information instantly available to busy managers on a mobile device enables them to manage the fleet more effectively, which in turn boosts productivity, increases efficiencies and improves customer service. vehicles. These can answer many queries and helps with settling disputes with customers. We are extremely pleased with Masternaut and have already recommended the service to 3 of our customers who have already signed up,” concludes Ward. CA S E S T U DY > Masternaut strikes success for Sentinel Sentinel, industry leaders in lightning protection and earthing services, is benefiting from Masternaut fleet tracking and resource management. The Masternaut service enables managers at the company’s headquarters to monitor the movement of the team of field-based engineers in real time via an easy to use web interface. This service provides vital information to help improve the safety and security of both drivers and vehicles. Sentinel specialises in the design, installation and maintenance of lightning protection and earthing services nationwide for a wide variety of clients including Heathrow Airport, English Heritage, Network Rail and British Nuclear Fuels Limited. Masternaut enables Sentinel to monitor the movement of a specific vehicle or view the location of the entire fleet at a given point in time. Masternaut also provides the ability to create and edit driving routes and real time navigation information. “Using Masternaut I know where each of my vehicles is at any given point in time, this information enables me to react quickly if required,” said Steve Shipman, Logistics Manager, he continued “Our work is undertaken in the field by lone workers, most of it involves climbing and some of our client sites are remote. Knowing where each vehicle is and how long it has been there enables me to keep an eye on the team.” The Masternaut System also provides a range of other features that may benefit the company in the future including job scheduling, real time navigation information and driver management services. The system can also create customised reports for payroll, human resources and performance monitoring. Rapide allows users to monitor the exact movement of their entire fleet of vehicles with minute-by-minute updates tracked by global positioning satellites. Rapide also locates and monitors individual vehicles and enables access to 7-day movement histories for each one. Rapide has been carefully designed to be user friendly and requires no specialist knowledge of mobile computer devices. Users simply access Rapide using the mobile browser on their handheld device via a dedicated website address. They can then access all current operational information on a group-by-group basis including a real time map showing a vehicle’s current location. The user can simply click on the vehicle of interest to display a new screen giving full details of the vehicle movements and driver's activity for that day. Those accessing the system can also interrogate the history file for the past 7 days to present a clear view of the whole week's movements. Rapide also provides the location of other nearby fleet vehicles and access to a comprehensive database of points of interest. It then acts as a route-planning tool giving turn by turn directions and notifications of local traffic problems. N E W S> Smoothing the way to implementing telematics Your workforce can benefit from technological innovation in the workplace. Masternaut examines the evidence. developments aims to help companies add efficiency, honesty and award-winning customer service to everything they do. Surveillance has become a major issue particularly in the UK, with all kinds of technology being treated with suspicion. In among the bad news items, however, are those stories that help to illustrate the benefits of implementing telematics solutions that are helping companies to make significant operational and productivity changes. These in turn help boost customer service levels to heights they have never before achieved. you again at some point in the future. If you are unlucky they'll remember you as the company that either doesn't care or is just too disorganised to bother with again. Second chances are few and far between these days. Masternaut helps you to do away with the need for chance altogether. In the final analysis this means happier customers, a securer business and a workforce that has confidence that their employer has a finger on the pulse. Rewarding the diligent The marketplace is driven by consumers. Whether you are the Managing Director or the driver, your customers have never had such high expectations of what you should do for them as they have today. Moreover, we live in an impatient world, where everyone wants it yesterday, even if they don't make their minds up before the day after tomorrow. It doesn't matter what the consumer wants, if you don't provide it immediately, 9 times out of 10 they will move on. If you are lucky, they may forget that they even approached you and they may try With this in mind, it is time to put to rest the myths of satellite snooping and begin to take a look at what telematics can do for companies and that includes all the individuals that organisations rely on to help them do business. Let's break it down to its basics. Masternaut is the UK and Europe's leading telematics provider that delivers on-demand, secure web-based tracking services that use GPS. The company leads the market in innovations and each of these The Masternaut premise is clear: track your vehicle and or driver in real-time and you know exactly where the vehicle is and what the driver is likely to be doing. That's the easy part; getting the driver to accept that watching him is a great thing to do for your business is less easy. This is where positive culture change is necessary. Telematics undoubtedly can be so finely tuned that you can monitor how a vehicle is being treated: driven badly, speeding, being used out of hours, etc. If you do want to catch your drivers doing wrong, then Masternaut can do it. But, let's turn it right around. What about catching your workers doing the right thing and rewarding them for it? Now that puts a completely different complexion on it; and, that is what we are seeing in numerous cases. Masternaut customers are doing some amazing things. Everyday we learn about 8/9 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 9 N E W S> N E W P RODUCT DE V E LO P M E N T > Masternaut boosts productivity at Ward Recycling by 40% Rapide puts the full power of Masternaut into the hands of managers on the move Ward Recycling, a leading environmental services company, has implemented Masternaut for tracking its entire fleet of 50 collection vehicles. This has already led to a 40% increase in productivity. Masternaut also tracks sales representatives’ cars, generates management reports and identifies its drivers using unique IDs. To identify vehicles at work, each of the company's weighbridges is equipped with a large LCD screen on which vehicle movements can easily be tracked in realtime. “We use Masternaut for live tracking; the mapping is simply superb and we see it as being the best on the market,” says Donald Ward, Waste Management & Recycling Manager, Ward Recycling. The company's normal practice is to assign drivers to specific vehicles, but on occasions they must drive other vehicles. By using the dash-mounted Masternaut Key Reader to read driver ID keys, management know exactly who is driving a specific vehicle at any particular time. This is encouraging a positive attitude by making staff more accountable and consequently Ward Recycling has seen a 40% leap in productivity. “A big increase in productivity, much better timekeeping, greater awareness of individual responsibilities and an overall improvement in accountability are among the many positive outcomes of using Masternaut,” says Ward. A key feature of the Masternaut service is the ability to generate reports that are tailored to Ward Recycling's requirements. “We can pull off real-time reports on individual drivers and The ground-breaking Rapide website for PDAs and mobile devices brings the full functionality of the always-on fully-managed Masternaut service to roving managers, allowing them full access to vital operational information even when they are away from the office. Making real-time and historic vehicle information instantly available to busy managers on a mobile device enables them to manage the fleet more effectively, which in turn boosts productivity, increases efficiencies and improves customer service. vehicles. These can answer many queries and helps with settling disputes with customers. We are extremely pleased with Masternaut and have already recommended the service to 3 of our customers who have already signed up,” concludes Ward. CA S E S T U DY > Masternaut strikes success for Sentinel Sentinel, industry leaders in lightning protection and earthing services, is benefiting from Masternaut fleet tracking and resource management. The Masternaut service enables managers at the company’s headquarters to monitor the movement of the team of field-based engineers in real time via an easy to use web interface. This service provides vital information to help improve the safety and security of both drivers and vehicles. Sentinel specialises in the design, installation and maintenance of lightning protection and earthing services nationwide for a wide variety of clients including Heathrow Airport, English Heritage, Network Rail and British Nuclear Fuels Limited. Masternaut enables Sentinel to monitor the movement of a specific vehicle or view the location of the entire fleet at a given point in time. Masternaut also provides the ability to create and edit driving routes and real time navigation information. “Using Masternaut I know where each of my vehicles is at any given point in time, this information enables me to react quickly if required,” said Steve Shipman, Logistics Manager, he continued “Our work is undertaken in the field by lone workers, most of it involves climbing and some of our client sites are remote. Knowing where each vehicle is and how long it has been there enables me to keep an eye on the team.” The Masternaut System also provides a range of other features that may benefit the company in the future including job scheduling, real time navigation information and driver management services. The system can also create customised reports for payroll, human resources and performance monitoring. Rapide allows users to monitor the exact movement of their entire fleet of vehicles with minute-by-minute updates tracked by global positioning satellites. Rapide also locates and monitors individual vehicles and enables access to 7-day movement histories for each one. Rapide has been carefully designed to be user friendly and requires no specialist knowledge of mobile computer devices. Users simply access Rapide using the mobile browser on their handheld device via a dedicated website address. They can then access all current operational information on a group-by-group basis including a real time map showing a vehicle’s current location. The user can simply click on the vehicle of interest to display a new screen giving full details of the vehicle movements and driver's activity for that day. Those accessing the system can also interrogate the history file for the past 7 days to present a clear view of the whole week's movements. Rapide also provides the location of other nearby fleet vehicles and access to a comprehensive database of points of interest. It then acts as a route-planning tool giving turn by turn directions and notifications of local traffic problems. N E W S> Smoothing the way to implementing telematics Your workforce can benefit from technological innovation in the workplace. Masternaut examines the evidence. developments aims to help companies add efficiency, honesty and award-winning customer service to everything they do. Surveillance has become a major issue particularly in the UK, with all kinds of technology being treated with suspicion. In among the bad news items, however, are those stories that help to illustrate the benefits of implementing telematics solutions that are helping companies to make significant operational and productivity changes. These in turn help boost customer service levels to heights they have never before achieved. you again at some point in the future. If you are unlucky they'll remember you as the company that either doesn't care or is just too disorganised to bother with again. Second chances are few and far between these days. Masternaut helps you to do away with the need for chance altogether. In the final analysis this means happier customers, a securer business and a workforce that has confidence that their employer has a finger on the pulse. Rewarding the diligent The marketplace is driven by consumers. Whether you are the Managing Director or the driver, your customers have never had such high expectations of what you should do for them as they have today. Moreover, we live in an impatient world, where everyone wants it yesterday, even if they don't make their minds up before the day after tomorrow. It doesn't matter what the consumer wants, if you don't provide it immediately, 9 times out of 10 they will move on. If you are lucky, they may forget that they even approached you and they may try With this in mind, it is time to put to rest the myths of satellite snooping and begin to take a look at what telematics can do for companies and that includes all the individuals that organisations rely on to help them do business. Let's break it down to its basics. Masternaut is the UK and Europe's leading telematics provider that delivers on-demand, secure web-based tracking services that use GPS. The company leads the market in innovations and each of these The Masternaut premise is clear: track your vehicle and or driver in real-time and you know exactly where the vehicle is and what the driver is likely to be doing. That's the easy part; getting the driver to accept that watching him is a great thing to do for your business is less easy. This is where positive culture change is necessary. Telematics undoubtedly can be so finely tuned that you can monitor how a vehicle is being treated: driven badly, speeding, being used out of hours, etc. If you do want to catch your drivers doing wrong, then Masternaut can do it. But, let's turn it right around. What about catching your workers doing the right thing and rewarding them for it? Now that puts a completely different complexion on it; and, that is what we are seeing in numerous cases. Masternaut customers are doing some amazing things. Everyday we learn about 8/9 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 11 N E W S> N E W S> continued from page 9... O2 partners with Three X to deliver critical mobile business applications Masternaut's mobile solutions division, Three X, has been chosen as a best-in-class supplier of mobile business applications accredited under the O2 Accelerator Programme. This accreditation recognises the market leadership of Three X's offerings and enables O2 to sell the company's applications to its business customers throughout the UK. customers who have made huge gains through implementing our technology and their people are working in a more enlightened environment where information is readily available to help them do their jobs better. This means that those who deal at the sharp point – with the customers – are more informed and suffer less frustration with answering questions because they have the information they need. Accessing the right information at the right time Take for example Company A. This organisation has long implemented a call centre to deal with customer queries. Their customers' details are all held on a CRM system and the call centre has a high level of expertise in dealing with queries. Now by adding the ability to provide exact detail on when and where their mobile service engineers are at any time, they are able to keep them very well informed. They can warn the customer of a delay or even reallocate the task to another engineer who can get to site quicker. By keeping the customer informed they are providing a benchmark for other service organisations to follow. Of course this isn't just for service companies, this level of communication could be applied in virtually any organisation that would see itself as customer-focused. The benefits are clear: the customer is kept informed and is therefore happy and the call centre operators have fewer irate customers to deal with because they have access to information that they can share. Company B has an enlightened approach to how its installers perform their work. Not only are all its vehicles tracked, the company also uses Masternaut to enable flexible working. The nature of the work is demanding and installers often have to work long hours. Masternaut verifies that time sheets are exact and should an installer want to work fewer hours on a particular day it can show management how the operator is balancing his workload for a particular week. Time sheets are accurate and staff are paid and rewarded for proven effort. This is providing the installers with the ability to be self-managed and has encouraged a positive work ethic. Doing the right thing The Drivers Working Time Directive has raised several issues about the length of time drivers spend behind the wheel. Tachographs traditionally are the first point of reference, but with the accuracy of Masternaut reporting, drivers can feel more confident in providing exact details about their working time. Company C's drivers can log exactly where they were at any time, helping alleviate the burden of proof through a service that runs in the background and is 100 per cent tamperproof. Disputes of all kinds can be resolved if the right information is at hand. Company D delivers large items that potentially could damage property if the delivery driver is not careful. Accidents do happen regardless of how careful the drivers are about their work. Therefore, disputes do arise but with Masternaut the customer service managers are better equipped to resolve the conflicts because they know whether or not their drivers have been on site and when. If the driver is at fault, the company can identify the vehicle and the individual driver and compensate the customer, which helps maintain better relations. Improving accountability The new tax law for company vans was mentioned in Issue 1 of newsXtra, since then Company E has reported that Masternaut is helping them to keep a track of personal usage. Drivers of company vans have suddenly seen a perk of the job being taken away at one stroke and now they have the burden of proof resting on them regarding their tax allowance amendments. The double whammy of taking away what was seen by some as a right and the tax change has not gone down well, particularly as keeping a record of personal usage can be arduous. Masternaut reports, however, are helping to show drivers exactly when and where they have been using the vehicle. This makes it much easier for them to provide the required proof as each driver has a personal, unique ID and the system is set up to separate business and personal use. This has gone a long way to alleviate the issue. The vans are now only being used when necessary and a more positive attitude to company vehicles is developing. The Accelerator Programme is a rigorous measure of the robustness and reliability of the Three X portfolio of mobile software solutions for field service applications. These enable field and office-based staff to accurately, quickly and securely exchange business critical information to help boost productivity and maximise customer service and satisfaction. The partnership will significantly increase Three X's visibility throughout the UK and will strengthen the partnership between Three X and one of the most reliable mobile networks in the UK. Three X will train O2's regional sales teams, giving them product knowledge and support. The two organisations will work jointly to promote the mobile offerings. “O2 is a crucial partner for us,” says Andrew Tillman, “We could not be more pleased that the organisation has chosen to work with us and we look forward to much success as we work together to provide cutting-edge mobile solutions.” Andrew Tillman, CEO, Three X said: “O2's accreditation is a fantastic achievement for Three X. We have been delivering mobile solutions for 25 years and this partnership with O2 helps open up a world of new possibilities within the SME market.” Congestion charging came up in a discussion with Company F. Its workforce works right across London and individual workers are regularly in and out of the congestion zones. The company looked at this in detail and saw that Masternaut could help workers pay the congestion charges and not incur fines. This application simply sends an automatic message to the driver via SMS and the matter is dealt with promptly. We have only touched on some of the additional benefits that evolve from applying Masternaut, but it is hoped that this will help with your implementation. If you need further information or would like to discuss how to overcome issues with using our marketleading solutions, please don't hesitate to contact Masternaut. 10/11 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 11 N E W S> N E W S> continued from page 9... O2 partners with Three X to deliver critical mobile business applications Masternaut's mobile solutions division, Three X, has been chosen as a best-in-class supplier of mobile business applications accredited under the O2 Accelerator Programme. This accreditation recognises the market leadership of Three X's offerings and enables O2 to sell the company's applications to its business customers throughout the UK. customers who have made huge gains through implementing our technology and their people are working in a more enlightened environment where information is readily available to help them do their jobs better. This means that those who deal at the sharp point – with the customers – are more informed and suffer less frustration with answering questions because they have the information they need. Accessing the right information at the right time Take for example Company A. This organisation has long implemented a call centre to deal with customer queries. Their customers' details are all held on a CRM system and the call centre has a high level of expertise in dealing with queries. Now by adding the ability to provide exact detail on when and where their mobile service engineers are at any time, they are able to keep them very well informed. They can warn the customer of a delay or even reallocate the task to another engineer who can get to site quicker. By keeping the customer informed they are providing a benchmark for other service organisations to follow. Of course this isn't just for service companies, this level of communication could be applied in virtually any organisation that would see itself as customer-focused. The benefits are clear: the customer is kept informed and is therefore happy and the call centre operators have fewer irate customers to deal with because they have access to information that they can share. Company B has an enlightened approach to how its installers perform their work. Not only are all its vehicles tracked, the company also uses Masternaut to enable flexible working. The nature of the work is demanding and installers often have to work long hours. Masternaut verifies that time sheets are exact and should an installer want to work fewer hours on a particular day it can show management how the operator is balancing his workload for a particular week. Time sheets are accurate and staff are paid and rewarded for proven effort. This is providing the installers with the ability to be self-managed and has encouraged a positive work ethic. Doing the right thing The Drivers Working Time Directive has raised several issues about the length of time drivers spend behind the wheel. Tachographs traditionally are the first point of reference, but with the accuracy of Masternaut reporting, drivers can feel more confident in providing exact details about their working time. Company C's drivers can log exactly where they were at any time, helping alleviate the burden of proof through a service that runs in the background and is 100 per cent tamperproof. Disputes of all kinds can be resolved if the right information is at hand. Company D delivers large items that potentially could damage property if the delivery driver is not careful. Accidents do happen regardless of how careful the drivers are about their work. Therefore, disputes do arise but with Masternaut the customer service managers are better equipped to resolve the conflicts because they know whether or not their drivers have been on site and when. If the driver is at fault, the company can identify the vehicle and the individual driver and compensate the customer, which helps maintain better relations. Improving accountability The new tax law for company vans was mentioned in Issue 1 of newsXtra, since then Company E has reported that Masternaut is helping them to keep a track of personal usage. Drivers of company vans have suddenly seen a perk of the job being taken away at one stroke and now they have the burden of proof resting on them regarding their tax allowance amendments. The double whammy of taking away what was seen by some as a right and the tax change has not gone down well, particularly as keeping a record of personal usage can be arduous. Masternaut reports, however, are helping to show drivers exactly when and where they have been using the vehicle. This makes it much easier for them to provide the required proof as each driver has a personal, unique ID and the system is set up to separate business and personal use. This has gone a long way to alleviate the issue. The vans are now only being used when necessary and a more positive attitude to company vehicles is developing. The Accelerator Programme is a rigorous measure of the robustness and reliability of the Three X portfolio of mobile software solutions for field service applications. These enable field and office-based staff to accurately, quickly and securely exchange business critical information to help boost productivity and maximise customer service and satisfaction. The partnership will significantly increase Three X's visibility throughout the UK and will strengthen the partnership between Three X and one of the most reliable mobile networks in the UK. Three X will train O2's regional sales teams, giving them product knowledge and support. The two organisations will work jointly to promote the mobile offerings. “O2 is a crucial partner for us,” says Andrew Tillman, “We could not be more pleased that the organisation has chosen to work with us and we look forward to much success as we work together to provide cutting-edge mobile solutions.” Andrew Tillman, CEO, Three X said: “O2's accreditation is a fantastic achievement for Three X. We have been delivering mobile solutions for 25 years and this partnership with O2 helps open up a world of new possibilities within the SME market.” Congestion charging came up in a discussion with Company F. Its workforce works right across London and individual workers are regularly in and out of the congestion zones. The company looked at this in detail and saw that Masternaut could help workers pay the congestion charges and not incur fines. This application simply sends an automatic message to the driver via SMS and the matter is dealt with promptly. We have only touched on some of the additional benefits that evolve from applying Masternaut, but it is hoped that this will help with your implementation. If you need further information or would like to discuss how to overcome issues with using our marketleading solutions, please don't hesitate to contact Masternaut. 10/11 Masternaut News Xtra Issue 2.qxd 13/9/07 10:52 Page 1 H OT I S S U E S > D AT E S F O R YO U R D I A RY > ISSUE 2 Masternaut turns 100,000 vehicles green. Masternaut has launched a new campaign called GreenerFleet to help fleet operators reduce their carbon footprint. F R E E t ra i n i n g p ro g ra m m e N E W S F RO M M A S T E R N AUT & T H R E E X Helping you gain more benefits from your Masternaut implementation. At a time when the sustainability and environmental awareness of the industry is under the spotlight, tackling the issue of vehicle emissions has become the second highest priority for fleet managers behind cost management. Masternaut’s real-time tracking product already helps to reduce emissions by allowing businesses to monitor excess engine idling and reduce unnecessary road miles. Masternaut’s initiative is supported by the Energy Saving Trust who are recommending the use of telematics as part of their top tips for greener fleet management. The company is also putting the finishing touches to a range of GreenerFleet tools which will provide a powerful measurement and management tool for lowering carbon emissions. The first in a range of new developments will be the GreenerFleet live carbon calculator. Masternaut’s system already captures accurate vehicle mileage via the MCU (mobile collection unit) fitted to each vehicle. The system will link this to the manufacturer’s official carbon emission per km for each vehicle and hence present a daily, weekly or even monthly carbon footprint figure for each vehicle and driver. Many organisations who were consulted as part of the development suggested that the system will aid them in meeting the requirements for ISO 14001 accreditation, which recognises companies who show a commitment to improving their environmental performance. www.greenerfleet.co.uk At Masternaut we have a firm belief in enabling our customers to gain the full benefit of the solutions they are using. Moreover, we believe that training customers should be part and parcel of our aftersales service, so we host these sessions at the Masternaut HQ at no cost. Every 4th Tuesday of each month throughout the year, customers can come along and learn and exchange new ideas and share their experiences of the Masternaut system. These FREE 4th Tuesday training sessions are proving to be very popular so to secure your space get in touch with our Training Manager Robert Addelman (robert.addelman@masternaut.co.uk). Event s O ct 2 4 t h - 2 5 t h S e r v i ce M a n a g e m e nt E u rop e ( S M E ) 2 0 0 7 NEC, Stand 100 O ct 2 8 t h - N ov 1 s t i nte r b u i l d NEC, Stand 04-D120 INSIDE THIS ISSUE... DUNCAN BANNATYNE INVESTS IN MASTERNAUT CUSTOMER N ov 8 t h - 9 t h L i g h t Co m m e r c i a l Vehicle M a n a g e m e nt 2 0 0 7 R e g e n t s Pa r k M a rr iott Ho te l 12 TAKING THE LEAD ON CHILD SAFETY MASTERNAUT LAUNCHES RAPIDETHE POWERFUL SOLUTION FOR MOBILE MANAGERS THATCHAM GIVES MASTERNAUT THE THUMBS UP MASTERNAUT TURNS 100,000 VEHICLES GREEN
Similar documents
Masternaut News Xtra
stage of a company’s technological road map. We provide managed services including vehicle tracking and mobile software for the service, logistics and public sector. Our mobile solutions are flexib...
More information