Welcome Handbook

Transcription

Welcome Handbook

Welcome Handbook
Table of Contents
Contact Information.................................................... 1
President’s Message .................................................... 2
Welcome ..................................................................... 3
Your Visit ................................................................... 3
Concierge Services ...................................................... 5
Directions to Sanford Heart Hospital............................ 6
Sanford Map ............................................................... 7
Arriving at Sanford Hospital........................................ 8
General Information During Your Visit........................ 8
Accommodations ....................................................... 10
Accomodations Map.................................................. 11
Dining at Sanford ..................................................... 12
Services at Sanford .................................................... 13
Attractions at Sanford................................................ 15
Sioux Falls Community Information .......................... 16
Sioux Falls Transportation......................................... 16
Weather Reports and Road Conditions ....................... 17
Billing and Insurance ................................................ 17
Sanford Heart Hospital Contact Information
General Information...................................................... (605) 333-1000
Sanford Cardiovascular Institute........................Phone: (605) 312-2200
.................................................................................... or (877) 220-2929
.................................................................................Fax: (605) 312-2201
Sanford Clinic Cardiac, Thoracic,......................Phone: (605) 312-2100
and Vascular Surgery................................................. or (888) 269-3800
.................................................................................Fax: (605) 312-2101
Sanford Vascular Associates Clinic....................Phone: (605) 328-3350
.................................................................................Fax: (605) 328-3351
Center for Health and Well-being.................................. (605) 312-2150
Billing/Patient Accounts................................................ (605) 328-6585
........................................................................................ (877) 629-2999
Medical Records Request
Sanford Heart Hospital/
Sanford USD Medical Center .......................................... (605) 333-7289
Sanford Clinic Sioux Falls Region .................................... (605) 328-3280
General Health Questions............................................. (605) 333-4444
.................................................................................... or (800) 445-5788
Sanford Heart Hospital Address
1301 W 18th Street
Sioux Falls, SD 57105
Sanford on the Internet
Sanford Health
sanfordhealth.org
Sanford Heart Center of Excellence
heart.sanfordhealth.org
1
Message from our President
Dear Patients and Families,
Thank you for trusting Sanford Heart Hospital to serve your health
care needs. Throughout our history, Sanford has invested in our physicians, staff and
technology to take care of our patients. Our heart program is recognized
as a national leader in our clinical outcomes and we are committed to
continue our efforts to exceed your expectations for your experience here.
Our Heart Hospital is certainly high tech and cutting edge, but it is our
people, our Sanford family, that we are most proud of. We empathize with you
and your family as you’re using our services and we pride ourselves in treating
you with the utmost respect and compassion throughout your stay with us. If there is anything you need or questions that you have, please do not
hesitate to ask any of our staff. Again, thank you for placing your trust in
us. We are confident in our abilities to provide you with the care you need.
Sincerely,
Paul Hanson, MHA
President
Sanford USD Medical Center
2
Welcome to Sanford Heart Hospital
Thank you for choosing Sanford for the care of your heart and vascular needs.
We realize that this can be a stressful time and will do everything we can to
ensure that you receive exceptional care. Please view our website at
heart.sanfordhealth.org for more information available to you and your family.
Expect Our Calls
Before you come to Sanford, a representative from
the following areas may contact you:
Hospital Registration
A representative from pre-registration will call to verify your information
and insurance coverage. If your scheduled procedure is within 48 hours and
you have not been contacted, please call (605) 328-3100 or (800) 709-4274.
Heart and Vascular Coach
The Heart and Vascular Coach is a registered nurse who
will prepare, educate and communicate with patients and
families during their heart and vascular care.
If you are arriving for a Cath Lab procedure or surgery, the Heart and
Vascular Coach from Sanford Heart Hospital may call you to talk about what
time to arrive and to gather your medical information and your medication
3
list, along with information regarding any important tests you have had
done. If you have questions or have not received a phone call by the day
before your procedure, please call (605) 312-2199 or (855) 263-3540.
Pack for Comfort
Please bring the following:
q Insurance card and information.
q All your medications, including over the counter
and herbal, in original bottles.
q Assistive devices, such as walkers, canes, hearing aids,
and magnifying glasses. If you wear contact lenses bring
along your contact supplies and/or your glasses.
q Loose, comfortable clothing that can be folded for easy storage.
q Copy of your advance directives, unless previously provided. Advance
directives are given to your doctors and family in case you become unable
to make medical decisions for yourself. Advance directives include a
living will and durable power of attorney for health care. Any person
18 years of age or older should be informed about advance directives.
q This brochure: Welcome Handbook, including
your personalized itinerary.
Leave the Rest at Home:
• Valuables such as credit cards, checkbooks,
large amounts of cash and jewelry.
• Please remove all jewelry – including all piercings.
• We cannot be responsible for your belongings. If you must bring valuables,
ask our staff to deposit them in the hospital safe. For your convenience,
we strongly recommend leaving unneeded items and valuables at home.
4
Concierge Services
Sanford Heart Hospital is staffed by service professionals available to
help you and your family navigate your hospital stay. Located in Sanford
Heart Hospital’s Welcome Center and Guest Areas on each level, our
Patient Access Management representatives have information about
the hospital and are available to offer access to a variety of services to
help make your stay and your family as comfortable as possible.
Listed are services available that we will coordinate
on behalf of you and your family.
Transportation Arrangements
• Car rental and lease
• Taxi
• Shuttle service
• Airline reservations
• Aircraft
Personal Services
• Notary services
• Pre-paid calling cards
• Hairdresser and manicurist
• Spa appointments
• Dry cleaning, laundry pick-up
and delivery
Dining
• Referrals and reservations
• Take-out and delivery menus
Gift Arrangement and
Delivery
• Flowers
• Gift baskets
• Cards
Courier Services
• Errands
• Special delivery
Shopping, Recreation and
Entertainment
• Tickets and reservations
• Discounted movie tickets
• Tickets to concerts, sporting
events and theater
• Museums and galleries
• Shopping information
• Wellness center passes
To access these services, please contact Patient Access Management
at (605) 333-6488. You may also visit Patient Access Management in
the Sanford Heart Hospital Welcome Center on Ground Level.
Open Monday through Friday 4 a.m. – 8 p.m., Saturday and Sunday 7 a.m. – 7 p.m.
5
Directions to Sanford Heart Hospital
90
From the North:
• Follow I-29 S
• Take Exit 79 for 12th St/Downtown
• Turn left onto 12th St
• Turn right onto Kiwanis Ave
• Follow 18th St for 1 mile
• Hospital will be on the right
• Turn right at Sanford Main Entrance
29
Benson Road
From the South:
• Follow I-29 N
• Turn right onto 12th St
6
Sertoma Ave.
41st Street
57th Street
29
49th Street
band
Broad
Ln.
Louise Ave.
Marion Road
26th Street
Sertoma Ave.
From the East:
• Follow I-90 W
• Take exit 396A to merge onto I-29 S
12th Street
Ellis Road
From the West:
• Follow I-90 E
• Take exit 396A to merge onto I-29 S
Maple Street
90
Minnesota Ave.
Lewis
60th Street North
54th Street North
Benson Road
Sioux Falls, SD
Arrowhead Pkwy
42
18th Street
22nd Street
26th Street
229
57th Street
Sycamore Ave.
Minnesota Ave.
41st Street
Cliff Ave.
26th Street
Southeastern
Oxbow
t
S Cleveland Ave
Cliff Ave.
10th Street
Grange Ave.
Western Ave.
Kiwanis Avenue
Russell Street
N Sycamore Ave
229
41st Street
69th Street
7
When you Arrive at Sanford Heart Hospital
Arrival
When arriving at Sanford, you will enter the Sanford Main Entrance off 18th
Street. Sanford Heart Hospital is located on the east side of the U drive.
Parking
We encourage you to use the complimentary valet parking service,
conveniently provided to all patients, families, and visitors. Valet services
are available Monday through Friday, 4 a.m. – 9 p.m. General parking is
available north of the hospital at the intersection of 18th & Grange.
Registration
Upon entering Sanford Heart Hospital, you will be greeted in our Welcome
Center and registered for your stay with us. Your visit with us will require
you to wear a hospital wristband. This wristband serves as your identification
while you are in the hospital. You will find that this identification is
checked frequently while you are in the hospital for your safety.
General Information During your Visit
My Sanford Chart Information
My Sanford Chart puts you in control of your medical care and medical
history. Best of all, it is available from the convenience of your computer.
Your medical history is important to us and we want to make
sure your medical information remains your information.
Access your My Sanford Chart at mysanfordchart.org.
If you are not already signed up for My Sanford Chart,
let us know. We’d be glad to assist you.
My Sanford Chart will allow you to:
• View your online medical records
• Make medical appointments
• Renew prescriptions
• Email your care team
• Receive care on-line from a health care provider through a written e-visit
• Get test results
• Access your family’s medical records
• See a health care provider for primary care needs with a video visit
8
ID Badges
To assist you in getting to know your care team, each of our staff
wears an ID badge that includes picture, name and job title.
Staff Uniforms
To easily identify who is providing your care and increase
patient safety, Sanford has implemented standardized
uniforms that differentiate job roles by color.
9
Accommodations
Our patient rooms are designed for your family to stay overnight with
you during your hospitalization. In addition, our Guest Areas on each
level offer public computers, a shower, kitchenette, and lockers to make
your stay as comfortable as possible. We welcome your family to use
this option; however, if you prefer hotel accommodations, our Patient
Access Management representative will assist in making reservations.
$$
Valley Inn
1000 S Grange Avenue
(605) 335-3040 or (888) 572-2354
Located across from Sanford
$$$
$$Ramada
1301 W. Russell Street
(605) 336-1020
Best Western PLUS Sioux Falls Ramkota Hotel
3200 W Maple Street
(605) 336-0650
$$$$
lubhouse Hotel and Suites
C
2320 S Louise Avenue
(605) 361-8700
$$$$
Courtyard by Marriott
4300 W Empire Place
(605) 444-4300
$$$$ Hilton Garden Inn
5300 S Grand Circle
(605) 444-4500
$$$
Located next to the Empire Mall
Residence Inn-Marriott
4509 West Empire Place
(605) 361-2202
$$ Quality Inn & Suites
5410 N Granite Lane
(605) 336-1900
$$$
Fairfield Inn & Suites 41st Street
4501 W Empire Place
Sioux Falls SD 57106
(605) 361-2211
Hilton Garden Inn – 57th Street
Downtown
201 E 8th Street
Sioux Falls SD 57103
(605) 444-4700
Call for rate
Holiday Inn City Centre 100 W 8th Street
(605) 339-2000
$$$Sheraton
1211 N West Avenue
(605) 331-0100
$$$$
Ellis Road
Heart Hospital
$$$
Fairfield Inn & Suites
4035 Bobhalla Drive
(605) 339-899
$$$$ Home2 Suites by Hilton
1120 S. Grange Avenue
(605) 332-3718
Key
- Dining On-Site
- Shuttle Service
10
$ = up to $50/night
$$ = $51 to $75/night
$$$ = $76 to $90/night
$$$$ = over $90/night
Sertoma Ave.
Discounted rates are available at the following hotels for Sanford
Heart Hospital patients and families. The hotel of your choice
may require patient documentation for the reduced rate.
26
90
Quality Inn & Suites
90
Lewis
60th Street North
Fairfield Inn & Suites
29
Minnesota Ave.
Benson Road
54th Street North
Benson Road
Sioux Falls, SD Siou
Maple Street
229
57th Street
S Cleveland Ave
Southeastern
Oxbow
41st Street
Cliff Ave.
26th Street
Valley Inn
22nd Street
Home2 Suites by Hilton
Grange Ave.
band
Broad
Cliff Ave.
18th Street
Courtyard by Marriott
Inn & Suites
Residence Inn- 49th Fairfield
Street
229
Marriott
Hilton Garden Inn
10th Street
Sanford Heart Hospital/
Clubhouse
Hotel and Suites
29
Holiday Inn
City Centre
Ln.
69th Street
Louise Ave.
Sertoma Ave.
Marion Road
6th Street
Hilton Garden Inn
Minnesota Ave.
Kiwanis Avenue
12th Street
Western Ave.
Best Western PLUS
Sioux Falls Ramkota Hotel
Russell Street
Ramada
Sheraton
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Dining Options for Sanford Heart Hospital
Room Service
Dakota Coffee Kiosk
Guest Plates
Specialty coffees, smoothies, muffins,
$4 Breakfast
pastries, and desserts available.
$8 Lunch and Supper
(605) 333-3663
Located on Ground Level of
Available Daily 6:30 a.m. – 7:30 p.m. Sanford USD Medical Center
off the main lobby.
Dakota Main Café Offers a variety of breakfast, lunch,
Open Monday through
and dinner entrées, salad bar,
Friday 6 a.m. – 6 p.m.
sandwiches, pizza, grab-and-go
meals, snacks, and desserts.
Dakota Coffee Cup
Located on Ground Floor of
pastries, sandwiches, soups, salads,
Sanford Medical Center off
and desserts available.
the main lobby.
Located in the lobby on the 1000
Open Daily 5:30 a.m. – 2 a.m.
Level of Sanford Medical
(605) 333-4955
Building 3.
Dakota Food Court Open Monday through
Offers a variety of breakfast and
Friday 7 a.m. – 2:30 p.m.
lunch entrées, sandwiches, wraps,
pizza, grill items, grab-and-go meals, Dakota Coffee House
snacks, and desserts.
pastries, sandwiches, soups, salads,
Located on the Ground Level
and desserts available.
of the Surgical Tower.
Located in the lobby on the Lower
Open Monday through
Level of Sanford Van Demark
Building. (605) 328-1054
Open Monday through
Dakota Coffee Express
Self-serve specialty coffees available.
the Sanford Heart Hospital off
the Welcome Center.
Available 24 hours
12
Services at Sanford
Center for Health and Well-being
Staffed by health care professionals, the Center for Health and Wellbeing is located on the Ground Level of the Sanford Heart Hospital.
Open Monday through Friday 7 a.m.-5 p.m.
(605) 312-2150
Here you will find:
• Public computers available to research health information, access
to My Sanford Chart, WebMD.com and other health-related
websites with guidance from Health Care Professionals
• Classes for patients, families, and community members
• Information on Sanford Health resources,
services and educational opportunities
• Health educators to assist visitors in researching
credible health information
• Healthy cooking classes in our demonstration kitchen
• Screenings: heart, vascular, lung cancer and Heart of a Champion
• Retail Services offering health and wellness merchandise
13
Sanford USD Medical
Center Internet Café
Located in the main lobby,
inside the main entrance of
Sanford USD Medical Center.
Complimentary public computer
access, in our internet café, as well
as wi-fi throughout our facility.
Available 24 hours
Sanford USD Medical
Center Gift Shop
Located in the main lobby, inside the
main entrance of Sanford USD
Medical Center.
Open Monday through Friday
8:30 a.m. – 8:30 p.m.
Weekends 9:30 a.m. – 4:30 p.m.
(605) 333-6361
14
Sanford Children’s Hospital
Ye Olde Gift Shoppe
Sanford Children’s Hospital, entry
from the Carlson Great Hall.
9:30 a.m. – 5 p.m.
(605) 312-0910
Bloom the Boutique
Temporarily located in Sanford
Center for Health and Well-being
9 a.m. – 5 p.m.
(605) 328-6055
Lewis Family Drug Pharmacy
Located on the 1000 Level of
Sanford Medical Building 2.
8 a.m. – 6 p.m.,
Saturday 8 a.m. – 1 p.m.
(605) 328-2620
Lewis Family Drug
Pharmacy Kiosk
Located in the main lobby of
for prescription pick-up.
9 a.m. – 4:30 p.m.
(605) 328-2494
Spiritual Care Services
Chaplains are accessible to patients
and their loved ones for support,
comfort, guidance, and advocacy.
They offer supportive spiritual
care to all people while respecting
culture, beliefs, and traditions.
If you would like to visit with a
chaplain, let your care team know.
Available 24 hours
Dial “0” from any
in-house phone
Spiritual Care Resources
Bibles, the Qur’an, and other
devotional materials are available
upon request. For patients and guests
who are Catholic, the Sioux Falls
Catholic Diocese has provided the
services of a Priest. If you would
like devotional materials or would
like to see a Priest, let us know
and we will arrange this for you.
The Everist Chapel
Located on the 2000 Level of the
Sanford Children’s Hospital.
The Everist Chapel offers an
inspiring circular space, welcoming
people of all faith traditions.
Open 24 hours
The Hope and Comfort Channel
Soothing, encouraging programming
24 hours a day. Tune in to
Channel 3 anytime day or night for
soothing music, photos, readings,
and prayers. A wide variety of
music, as well as, devotional,
inspirational and relaxation resources
are available On-Demand.
Attractions at Sanford
Sioux Empire Medical Museum
Located in the Concourse
directly below the Sanford USD
Medical Center main lobby.
The Sioux Empire Medical Museum
contains a diverse collection of
medical history, providing visitors
with an appreciation of medical
progress. Tours are available.
11 a.m. – 4 p.m.
(605) 333-6397
The Memorial Garden
and Chapel
Located across from the
Dakota Main Café at Sanford
USD Medical Center.
The Memorial Garden and Chapel
offers a quiet, garden-style space
for reflection and prayer.
Open 24 hours
15
Sioux Falls Community Information
A comprehensive list detailing points of interest in the Sioux Falls community
is included in The Sioux Falls Visitors Guide. This can be found in
Patient Access Management in the Welcome Center or Guest Areas on
each level of Sanford Heart Hospital or go online at visitsiouxfalls.com.
Dining Options in Sioux Falls
Expansive dining options within the community are available
in The Sioux Falls Visitors Guide. Our Patient Access
Management Representatives can assist with dining suggestions
or reservations or go online at visitsiouxfalls.com.
Sioux Falls Transportation
Sioux Area Metro Bus System
(605) 367-7183
Picks up directly at Sanford campus
Citywide Taxi
(605) 332-1234
Sioux Falls Taxi Service
(605) 334-3484
Superior Taxi
(605) 213-8294
Taxi Co. of Sioux Falls
(605) 336-1010
Yellow Cab Taxi
(605) 336-1616
Wheelchair Express Inc.
(605) 338-9529
16
Weather Reports and Road Conditions
South Dakota
Call: (866) 697-3511 or 511 from your cell phone
Website: safetravelusa.com
Iowa
Website: iowaroadconditions.org
Minnesota
Website: 511mn.org
Nebraska
North Dakota
Billing and Insurance
During your inpatient hospital stay, if you have billing questions
or concerns related to your financial responsibility, a Financial
Consultant or Financial Advocate is available to visit with you.
They may be reached at (605) 333-3064 or (877) 329-1651.
For your convenience, Sanford will file all claims to your insurance
company and send one bill to you for all of your hospital and clinic
services. Please note you may receive a separate bill for other services
such as anesthesia, pathology, radiology, and Sanford Laboratories when
applicable. We will assist you in understanding and resolving any financial
obligations remaining after insurance. If you have any questions or needs
regarding insurance billing, self-pay balances, or financial assistance,
please contact Patient Financial Services (PFS) at (605) 328-6585 or
(877) 629-2999. You may also visit with a PFS representative in our Business
Office located in the main lobby of Sanford USD Medical Center.
Patient Financial Services Phone Hours
Monday through Thursday 7 a.m. – 6 p.m., Friday 7 a.m. – 5 p.m.
Business Office Hours
Monday through Friday 7:30 a.m. – 4:30 p.m.
17
500-54120-0124 Rev. 10/14
heart.sanfordhealth.org

Welcome Handbook

Transcription

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