Todays Technician December 14:Mag Oct10.qxd
Transcription
Todays Technician December 14:Mag Oct10.qxd
Quarterly Journal of The National Pest Technician’s Association Issue 84 - December 2014 this issue... 3 Chairman’s Desk 6 Roythornes 7 PestTech 2014 - Bayer 8-9 PestTech Seminars 12 John Hands Over 13-15 Final Life At The Sharp End 16-17 PestTech Report 2014 18 Court Proceedings 19-21 NPTA Golf Day 23-25 Urban Deer Management 26-273 New Business Model Today’s Technician Chairman’s Desk editorial Welcome to issue 84 of Today’s Technician As you will read in this edition both Barrie Sheard and myself, JD, are handing over the publication of Today’s Technician to our present Chairman Iain Turner, who in turn is passing the Chairmanship to Adam Hawley, the now Vice Chairman of our Association. These moves will enable more innovative ideas to be put into practice. Iain would like to see both the new website and this publication being more interactive and has great plans in store for future issues. Both Barrie and myself will of course assist Iain in this new venture and will continue to supply relevent information, articles and help with proof reading and other areas where needed. It has been very rewarding to see the progress in Today’s Technician and we have both endeavoured to bring both interesting and informative articles to TT for over two decades, but now we feel the time is right for new blood to take the reins. 28-29 PestTech Demonstrations As always Iain and the team are always grateful for any articles, pictures, or any humorous incidents that you the membership can supply. 30-31 Charity Run & PCN Dinner We thank you for your support and look forward to future issues in its new format. Today’s Technician Important Deadlines in 2015 Please note that the dates set for the next four deadlines for both advertisements, product news, editorials and their photographs, articles (both long and short), letters for last word, any hot gossip, front page photographs (portrait), job advertisements and anything else to do with "Today's Technician" are as follows March 2015 issue Friday 30th January 2015 June 2015 issue Friday 1st May 2015 September 2015 issue Friday 24th July 2015 December 2015 issue Friday 30th Oct 2015 Ed. Today’s Technician is published quarterly. ALL RIGHTS RESERVED. The opinions expressed in this publication are not necessarily those of the NPTA or of the Editor. Advertising is accepted at the discretion of the NPTA Management Board and in no way implies endorsement of the goods or services by the NPTA or it’s officials. The function of Today’s Technician is to improve communications within the public health pest control industry to the benefit of aIl involved. The NPTA has taken all reasonable care in the preparation of Today’s Technician, but does not accept any liability for the consequences of any errors or omissions. Use of the NPTA logo by members merely indicates membership of the Association and does not allude to endorsement of the member by the Association. Editor : John Davison. Assistant Editor: J. Barrie Sheard Designed by Alan at ACW Design & Print Printing : ACW Design & Print, 0116 233 4266 Cover picture - Ken Kay of Avocet Photography NOTE: The September 2015 issue will come out 8 weeks before PestTech 2015 so your business could easily include details of any new products or services that will be on your Exhibition Stand. HELP US TO HELP YOU GET YOUR “TT" ON TIME! ALWAYS READ THE LABEL – USE PESTICIDES SAFELY 2 Today’s Technician December 2014 Some People Just Don’t ‘Get It’, Do They? At PestTech, the Pest Control News seminar tackled the key issue of the forthcoming SGARs* Stewardship Scheme. We were fortunate to have present the two key officials from the HSE that are overseeing this Scheme. They confirmed that the Scheme was to go ahead, following a consultation period that would last until the end of the year. This would mean that the Scheme would come into effect early in the New Year. Products whose Approvals had been held up would now be processed and that SGARs would be allowed to be used outdoors as well as in. This is excellent news for professional pest controllers, as had the Stewardship Scheme not been accepted, SGARs would have been restricted to indoor use only, with disastrous implications for rat control. Unfortunately, this good news was not welcomed by some of the audience, who chose instead to complain that ‘amateur use’ products would still be available and cast doubts about whether other sectors, such as farmers and gamekeepers, would comply with the requirements of the Scheme. They just don’t ‘get it’, do they? We have no divine right to the sole use of these products. Nor are we the ‘innocent victims’ in this. For years – decades even – pest controllers have been selling the concept of the ‘ring of protection’ to their contract clients. There must now be hundreds of thousands, possibly even millions of tamper-resisting bait boxes secured in place all around the country. And what do they contain? In the vast majority of cases I would guess they contain SGARs. And what would be eating this bait? Some rats certainly, but we all know that most bait gets eaten by mice, especially the most common mammal in the UK, the Wood Mouse. This has to be one of the key ways in which SGAR residues have been getting into the natural food chains. We are as guilty as all the other users of SGARs products of poisoning the food chains that have caused such a rise in the levels of SGAR residues in those birds and animals at the top of these chains. We can question the significance of these findings all we want, but these residue levels will have to come down if we are to retain the use of SGAR products. We can moan all we like about these other groups, but we can only control what we do. Today’s Technician December 2014 It’s about time that we all ‘got it’ and changed our ways. Some suggestions about this are put forward for discussion later on in this edition under the article on ‘The Industry Needs a New Business Model’. Another presentation that generated a lot of discussion – and hot air – was the one on the new requirements for how we deal with pest control waste. Once again, there was a feeling amongst some members of the audience of a great injustice being forced on them. Again, they just don’t ‘get it’. As an industry, we’ve managed to get away with not handling our waste properly for nearly 10 years after the legislation changed. It is time to face up to our responsibilities, like all other commercial producers of waste and to do things properly. Finally, as I ‘hand over the baton’ as the Chairman of the Association to Adam Hawley, may I say what a pleasure it has been and to wish Adam the best of luck as the industry enters a new age. *Second Generation Anticoagulant Rodenticides Iain Turner 3 W.F. W .F. NPTA Membership Benefits iinsurance nsurance a agent gent Public, P bli b P Product d t & Employer’s Liability ab bilitty Insurance In nsu ura ance s3PECIALIST0EST#ONTROL !SSOCIATED4RADE%NDORSEMENT s.Oh7ORKINGAT(EIGHTSvLIMIT s5SEOF&IREARMSSHOTGUNS ANDAIRRImESALLNOTED s#OMMERCIAL,EGAL0ROTECTION 0OLICY!VAILABLE s&LEXIBLE0AYMENT/PTIONS 0845 658 9054 / 01604 588823 www.pestcontrolliabilityinsurance.co.uk www w.pes pessstco contro olliab ab bilityyinsu b su uranc u a ce ce.co c co o.uk o u W.F. W .F. iinsurance nsurance a agent gent 7&&OUNTAIN)NSURANCE!GENTIS!UTHORISEDAND 7 && OUNTAIN)NSURANCEE !GENTIS!UTHORISSEDAND 2EGULATEDBYTHE&INANCIAL3ERVICES!UTHORIY 2EGUL LATEDBYTHE&INANCCIAL3ERVICES !UTHOORIYY 2EGISTEREDUNDERREFERENCE 2EGIS STEREDUNDERREFERENCE E pestcontrol liabilityinsurance.co.uk • Technical Advice • Services of our specialist Insurance Broker • Professional and Legal Advice from the Association’s Solicitors • Information on Training Courses throughout the UK • Specialist Training Courses throughout the UK • Regional Meetings • Access to Accredited Membership * • Use of the Association Logo • Guidance Documents • Help and Services of a Regional liaison Network • HS Direct (Online Health & Safety Paperwork)* • The Annual PestTech Exhibition • Promotion of Members to potential customers • Today’s Technician - our quarterly journal • CRB checks* • Debt Recovery Helpline • Promotional Advertising • Corporate Advertising within Yellow Pages • Website design services at preferential rates • Websites - www.npta.org.uk and www.pesttech.org.uk • Discounted advertising rates in Today’s Technician • Free job advertising within Today’s Technician • Discounted rates for exhibiting at PestTech • Promotion of the industry to Government • Personalised Fridge Magnets • Discounted rates for utility services such as Gas & Electric • Promotion of the industry through Media • Help and guidance when needed • Photographic Identity Cards* • Information on Working Documents • Peace of mind knowing you are part of a Professional Association * extra charges apply 4 Today’s Technician December 2014 Today’s Technician December 2014 5 Pest Tech 2014 • Pest Tech 2014 • Taking the plunge - employing someone for the first time As a business grows, there comes a time when you may need to start to think about taking on more staff. Whether it’s part-time or full time there are a number of key steps you must take as you take on someone for the first time. John Cameron of Roythornes Solicitors talks about the steps and how to make sure you do them right. How much do you pay them? Assuming you have decided who you want to employ, the first step is to decide what you are going to pay them. You must at the very least pay them the National Minimum Wage (NMW). This currently depends on their age, and whether they are an apprentice or not. The current NMW for those age 21 or over is £6.50 per hour. For employees between 18 and 20 it is £5.13 per hour, whilst employees under 18 must be paid £3.79 per hour. Apprentices can be paid anything more than £2.73 per hour. You will also need to be clear about whether bonuses or overtime is to be paid, and if so at what rate. Can they work in the UK? It is important to check whether your proposed employee has the legal right to work in the UK. If they have a UK passport and are a British Citizen, then the answer will generally be yes, but of course many others also have the right to work in the UK, depending on their circumstances. 6 This is a very important check to make as you could be fined up to £20,000 per employee for employing an illegal worker. Examples of illegal workers include students with expired visas, or students working more hours than they are entitled to, or people working on a visitor’s visa. The Government offer a helpline on 0300 123 4699 to help you make the right checks. Do they need a DBS (Previously CRB) check? The DBS (Disclosure and Barring service) check is needed for people who undertake certain jobs in the care sector e.g. working with children or in healthcare. It is unlikely that a DBS check will be needed for anyone in the Pest Control sector, but if you have any questions the Governments DBS helpline can be contacts on 0870 909 0811. Employer’s liability insurance Once you employ someone you become liable for them as your employee. For this reason you must make sure that you take out employers’ liability insurance. This will help you to pay compensation if the employee is injured whilst at work and it must provide at least £5m of cover. You can be fined up to £2,500 a day for each day you do not have Employers Liability insurance and you must display your certificate at your place of work. Terms and conditions of employment You must supply your employee with written terms and conditions of employment which set out the relationship between you as employer and the employee. This will contains items such as details of duties, pay and holidays, hours of work, etc. You must also advise the employee about your grievance and disciplinary procedures, or state where those policies may be easily accessed by the employee. You must provide the statement if you are employing someone for over one month. Notify HMRC You must notify HM Revenue and Customs that you are about to employ someone and provide them with the necessary details such as their National Insurance Number etc.. This can be done online and must be done two weeks before their first pay day. This checklist may be daunting, but employing someone for the first time is an indication of a successful business. The key to avoiding problems in the future is, however to make sure you follow the correct procedures, keep in mind that employees have certain employment rights that they may rely on, and make sure the paperwork is in place. If you have any questions whatsoever, speak to your solicitor, or have a look on the Government web site, which has much useful guidance and advice. John Cameron is a solicitor in Roythornes Solicitors employment team. He can be contacted on 01775 842500 or by e-mail on johncameron@roythornes.co.uk Bayer showcases Racumin® Foam for the first time at PestTech Taking an interactive approach, Bayer’s stand proved to be a success at this year’s PestTech event in Birmingham. The team unveiled the latest innovative product, Racumin® Foam. During the event, the team were inundated with interest in the new product, with pest industry professionals able to see the innovative product first hand and ask questions direct to the experts. Racumin® Foam is a first generation rodenticide, developed in a unique, water-based foam formulation which is delivered by an aerosol. With the withdrawal of contact activity powder formulations, this new rodenticide offers a much needed alternative. It’s easy to apply in areas such as access holes, cavity walls and pipe-works where rodents are known to pass. The foam is then transferred to the pest’s coat as it brushes past and is ingested straight into the blood stream during routine grooming. House fit for a queen competition winner David Nicoll – wasp’s nest in motorbike helmet officer for Kier Harlow Ltd, in Harlow. This was an apt winner, having been voted for in the National Motorcycle Museum. David says he is over the moon to have received the winning prize of £200 worth of Bayer products. “The helmet is by far the strangest place I’ve seen a wasp’s nest, it was found in the back of a customer’s shed. I treated the nest with Bayer’s Ficam® D, and once eradicated, was given the helmet as a thank you from the customer.” The wasp’s nest competition was a talking point at the show, as was the appearance of a number of live insects on display in petri dishes, including Madagascan cockroaches (Gromphadorhina picea), oriental cockroaches (Blatta orientalis) and the common bed bug (Cimex lectularius), which attracted visitors and other exhibitors onto the stand. PestTech is viewed as the largest one day pest control event in Europe, and welcomed over 1,250 people through the doors at the National Motorcycle Museum, on Junction 6 of M42 motorway, in November. Bayer engaged with current and new customers throughout the day. “For us, talking to our customers is of utmost importance. We tried to make the stand as engaging as possible to attract people and it worked. Racumin® Foam generated marked interest and it was a great event all round for us,” says Alan. Bayer’s Alan Morris ran demonstrations throughout the event and received very positive feedback. “We displayed some inert foam in a large, sealed, transparent tube, in order to show how it keeps its structure, even when the tube is vigorously shaken - the foam stays in this soft texture for up to twelve days. Our stand was buzzing with interest in it all day.” Visitors were also invited to vote in the ‘House fit for a queen’ competition, which looked for the most impressive and unusual wasp’s nest. The stand featured picture entries of strangely located wasp’s nests, sent in by pest controllers from across the UK and visitors had the chance to vote for the most impressive entry from the five finalists. The winner was a picture of a wasp’s nest in a motorbike helmet, taken by David Nicoll, pest control NPTA Scholar Xanthe Bigwood attended PestTech for the first time and really enjoyed the experience. Progress report to follow in the next issue of Today’s Technician. Today’s Technician December 2014 7 • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • Whilst the RSPH Level II Award/BASIS PROMPT combination remains our sector’s ‘preferred option’ for pest controllers, the LANTRA alternatives, whilst primarily aimed at workers in the agricultural sector, may be more suitable for some pest controllers, particularly those working primarily in rural areas. All pest controllers wanting to use SGAR products in the future are going to have to get specified ‘certificates of competence’ and join a recognised CPD Scheme and it was good to see that we will have different schemes to choose between. Next was Matt Womersley from the Environment Agency, who took us through some of the key requirements regarding the new ‘Code of Best Practice’ for the disposal of pest control waste. L Mike Allison and Tony Moore of Jelen Deer Services Once more, all those who wish to remain in the pest control industry are going to have to learn how to deal with this issue, as it is not going to go away. There then followed the ‘Main Event’, which was an update on the proposed SGAR Stewardship Scheme, which was the subject of the PCN Workshop. We were most fortunate to welcome the two key Civil Servants involved with the development of the Scheme, Sarah Shore, Head of Biocides, Pesticides and the Environment and her colleague in the Chemical Regulation Directorate of the HSE, Nicola Gregg. They were able to confirm that the Stewardship Scheme was to go ahead, with the Consultation Phase continuing until the end of this year, for implementation early in the New Year. From the many questions afterwards, it was clear that some in the audience had yet to read the new CoBP, but Matt did his best then – and for some time The Seminar programme this year proved to be very popular, with standing room only in more than one. M SGAR Stewardship Scheme, PCN Workshop Panel M Pest Tech Seminars First up was Oliver Madge, representing agricultural training body LANTRA, who introduced us to the alternative training and CPD schemes that are going to become available in the near future, that are being designed to meet the needs of the forthcoming SGAR Stewardship Scheme. qualifications as many current users would not bother – and the pests would still need to be controlled. afterwards outside – to help the industry through these changes. Rupert Broome of Killgerm Chaired the PCN Workshop Clearly some in the audience felt aggrieved at the imposition of this scheme and made their feelings known. Unfortunately, whatever misgivings we may feel about this scheme, it will be far better for us than to have all SGARs restricted to ‘indoor use only’ which was the alternative and which has already been implemented in some EU states. We then heard from Nigel Shelton, of Natural England, who took us through the changes to the Licences relating to the control of certain bird species. We may be familiar with the General and Personal Licences that have been available previously, but there are now Class Licences as well, which fall between the other two types. These would cover such situations as dealing with birds in food premises, which previously would have required specific, individual licences. Peter Rigby of Trust K9 gave a presentation of bed bug sniffer dogs and Jelen Deer Services introduced their new training course for pest controllers on Urban Deer Management, which had been produced in conjunction with the NPTA. Registering for the Class Licence covering this activity is now much simpler and easier for pest controller. Independent consultants Rob Fryatt and Chris Suter then took us through the new Europeanwide CEN Standard for Pest Management, which offers interesting opportunities for small pest control companies as well as the larger ones. David Cross and Kevin Brown of RAMPs reminded us that we only had until November next year to get the qualifications now necessary to purchase and use aluminium phosphide products for vertebrate control. They reminded us that these requirements applied to all users and they suggested that this would open up opportunities for those prepared to get these L Sabra Fearon and Adam Hawley from the NPTA Finally, Adam Hawley and Sabra Fearon, the NPTA’s most recent appointed Directors led a discussion on what the Association is planning for the future, including the setting up of an Irish branch to look after our rapidly-growing membership in that part of the world. It is a time for change in many areas of pest control, so it was fitting for us to be reminded of the old Chinese proverb: “When the winds of change come, some people build walls, whilst others build windmills”. L Matt Womersley, 8 Environment Agency Today’s Technician December 2014 Today’s Technician December 2014 9 A big + for Accreditation Have you ever wanted that really big contract just down the road but could not cost effectively service the other company premises some hundred or more miles away? Well now it is possible as being an NPTA Accredited member entitles you to take on multi-national contracts and for those premises that you find are just too far, all you have to do is come to an arrangement with another Accredited member to take the work in their area at an agreed price - yes it’s that easy. Being a fully Accredited member of the NPTA verifies by way of a site audit that your working practices, paperwork, insurance, vehicles, store and training all comply with current legislation and is recognised by the major supermarket chains and their auditors. Being an Accredited member of the National Pest Technicians Association at last gives you the same benefit as a large national pest control company. All you have to do to be Accredited is contact the NPTA office and our office staff will talk you through the application process, once you feel your company can comply with the requirements an auditor will visit your premises, so why not phone today and join the growing number of Accredited members. Contact NPTA House on 01773 717716 for further details Accredited Members Discreet Pest Control, Manchester Central Pest Control, Herefordshire CMA Nemesis, Dorset Culm Environmental, Devon Oakwood Groundcare & Pest Control, Shropshire Alba Environmental Services, Scotland Wakefield & District Housing, West Yorkshire Acorn Environmental Services, Cheshire Bye Bye Pests, Hampshire Enviropest Control Services, West Midlands macenviro, Leicestershire Ashford Pest Control Ltd, Kent Orkney Pest Control Services, Scotland Countryside Pest Control Services, Lincolnshire Guardian Pest Control, Lincolnshire P & P Pest Control, Wales Mark Jolly Pest Control, Suffolk Complete Pest Management, West Midlands A.K. Pest Control, Cornwall Pestbusters (Midlands) Ltd, West Midlands Adaptive Pest Control Ltd, Scotland Absolute Pest Control Ltd, Kent 5 Star Pest Control, Isle of Wight Abate Ltd, Norfolk Essex & Suffolk Pest Solutions Ltd, Suffolk Buckton Pest Management Ltd, East Yorkshire Apest Control Ltd, Pembrokeshire London Environmental Pest Control Ltd, Essex Graham Environmental Services Ltd, Scotland Midland Environmental Services, Northamptonshire A B Complete Ltd, Gloucestershire Silvery Tweed Cereals, Northumberland Herefordshire Environmental Services Ltd, Herefordshire Europest N.I., Ireland Eradicate Pest Control Specialists, Lincolnshire D. H. Pest Control Services, Nottinghamshire Hullternative Pest Control Service Ltd, West Mids Fen Farm Partnership, Lincolnshire Deadfast Pest Control Services, County Durham Cross Pest Control Services, Hertfordshire Trust-K9 Ltd, London PestAid Environmental Services, Nottinghamshire Green Care UK Ltd, Lancashire Pestforce Torquay Ltd, Devon Solutions Pest Control, Leicestershire Baroque (SW) Ltd, Devon 24/7 Pest Control, Cheshire Orkin Ireland, Ireland Direct Pest Control, West Yorkshire Pied Piper Pest & Wildlife Management, West Mids Altek Midlands Environmental Services, West Mids J.G. Environmental Ltd, Buckinghamshire Pestforce Reading, Berkshire Presley Pest Control Ltd, Scotland If your company is interested in becoming an Accredited Member of the NPTA, please contact our office on 01773 717716 and join this elite group of members to benefit from this special category of membership. Subscribing Members The NPTA is a non-profit making body and can only exist with the continued support of companies in the industry. We therefore place on record our gratitude to the following ten subscribing members: • • • • 10 Barrettine Environmental Health BASF SE Pest Control Solutions Bayer Environmental Science Killgerm Chemicals Ltd • Lodi UK Ltd • Rentokil • Rodent Service (East Anglia) Ltd • Russell IPM Ltd • Suterra • SX Environmental Supplies Ltd Today’s Technician December 2014 SINT-KATELIJNE-WAVER, BELGIUM and KNARESBOROUGH, UK Group De Ceuster of Sint-Katelijne-Waver, Belgium is pleased to announce the sale of their Environmental Care division to P+L Systems (Holding) UK of Knaresborough, UK, for an undisclosed sum. The scope of the Environmental Care unit primarily comprises the chemical formulation and manufacturing companies, Denka International, based in Barneveld, Holland, and Edialux-Formulex, based in Bornem, Belgium with subsidiaries in the Netherlands, France and Switzerland. The transaction includes many leading brands such as Edialux, Sprigone, Lurectron, Luxan for the pest control, rural hygiene and consumer markets. Importantly the transaction includes 135 employees across the various acquired entities as well as certain manufacturing and other real estate facilities. Commenting on the transaction, Peter Mangion CEO of P+L Systems said: “We are delighted that Group DC have entrusted us to bring their Environmental Care business together with our existing Pest Control business in Western Europe. We are already a very international business, with half our revenues derived from European markets. The bringing together of these businesses, and their market leading respective brand portfolios, creates a strong and focussed business dedicated to solving pest control problems in both the professional and consumer pest control markets. We are particularly pleased to be bringing together the considerable expertise and experience of our respective employees, a resource which we value highly and which will be brought to bear in delivering further growth in Europe and beyond” Tom De Ceuster, Group DC President and CEO added: “This is truly a win-win deal for all parties. In particular for all employees and customers of the Edialux and Denka businesses. They all become part of a market leading group where the new shareholder is committed to continue to create value for all of its valued stakeholders. With the divestment of our environmental care activities, Group DC will focus more than ever on its plant health and soil fertility division as well as on its husbandry and feed premix activities. We will not only intensify our R&D efforts to further enhance our product leadership position, but we will also look for new geographical markets and investment opportunities. “ For further information please contact: Group De Ceuster Mrs. Peggy Paulus T: +32 476 58 21 59 E: ppa@groupdc.be P+L Systems Ms. Claire Larcombe T: +44 1423 796664 E: clarcombe@pandlsystems.com OF MICE AND MEN In the ‘good old days’, mice were mice and rodenticide labels said things like ‘for the control of rats and mice’. Simple and straightforward. Unfortunately, things are getting a bit more complicated. Labels now refer to the species they are ‘Approved for Use’ for. As far as rats are concerned, there’s no problem. We have to deal with only one rat in this country, so whether it is a ‘rat’ or Rattus norvegicus, is irrelevant. With mice it’s different, because we have two that we commonly deal with – and only one of these features on the newer labels. Labels now refer to ‘the House Mouse, Mus musculus’, with only older labels referring to ‘mice’. So what do we do when we know we are dealing with the other mouse that we frequently find indoors, the Wood Mouse, Apodemus sylvaticus? Well, technically speaking, you would be breaking the Law if you used a product which specifies the House Mouse and you knowingly used it against a Wood Mouse infestation. Today’s Technician December 2014 That is a little difficult to manage, as when faced with nothing more than some droppings, gnawing damage and a complaint of ‘noises in the walls/ceiling’ it is pretty much impossible to identify the culprit down to species. You would probably need to catch one in a trap to make sure. This may seem like being a bit picky, after all, who is likely to find out if you killed a few Wood Mice which were causing a problem in someone’s house with a product that only specified use against House Mice? Probably no-one and even if they did, would it be ‘in the Public Interest’ to prosecute you? Probably not. However, it does raise an important issue with regard to treating outdoors for mice. Which species do you usually find outside? Given these new, specific, labels and all the kerfuffle about using rodenticides outside, perhaps it is time to look twice at claiming to control ‘rats and mice’ outdoors. 11 I think he saw the light! Life at the Sharp End a final out and about with Bob Newey I’ve been rambling on in Today’s Technician about my day to day experiences as a pest technician since 2005 which was shortly after, at the late age of 50, I first began the life of a pestie after having been in road haulage all my working life. For some reason - possibly the humming of this high voltage cable, the fox in the picture decided to take a bite and not only electrocuted himself but managed to put the lights out on the main runway at a busy midlands airport. J.D. passes the reins J.D. (John Davison) the Associations CEO (Chief Executive Officer) and Editor of Today’s Technician for almost two decades, has decided to pass the reins of the Association Journal to our Chairman, Iain Turner. John, along with Assistant Editor, Barrie Sheard, have decided new more innovative ideas are needed to bring TT forward, enabling the use of new technology and integration with the NPTA Website. Both John and Barrie have been involved with Today’s Technician since the first A4 photocopied publication back in 1993. They will both still assist and support Iain in his new role and continue to supply any relevant information for future issues. 12 Today’s Technician December 2014 I’ve recalled the trials and tribulations I encountered starting out in the industry, especially beginning from scratch with no previous experience. I’ve talked about some amusing jobs, some unusual jobs, had a rant to get something off my chest, or shared my thoughts and experiences on other pest related matters. if we live frugally and I cut down on the fags then we should be okay. One of the problems with this pest industry is that the busiest time is the summer when I want to be out on the boat enjoying the nice weather. I have thought about perhaps a way of just doing pest control in the winter months but it just wouldn’t be practical or viable, especially the type of pest work I do, so I’m afraid it’s going to have to be a clean break. I am going to miss it, although I must confess that with the changes that are coming in concerning SGARs and the new waste disposal stipulations I’m kind of glad that I won’t have those hassles. But having recently turned 60, I’ve decided to retire. I’ve mentioned before that last year we put the house up for rent and moved onto a canal narrowboat to live and I now want more time for me and the missus to go off and explore the 2,500 miles of canals and rivers in England and Wales. So how have I found the last 10 years? Well my biggest regret is that I didn’t discover this wonderful business a lot earlier in my life. It was mighty tough in those early days and much more so than I’d expected. It took longer for me to be able to earn a living purely from the pest work, meaning that I had to do Friday and Sunday night shifts truck driving for longer than I wanted to. having recently turned 60, I’ve decided to retire. There was a heck of a lot to learn in terms of gaining my qualifications It’s going to be tight financially, but I have a small pension from all my years working for P&O shipping as well as the income from renting out the house, so if we live frugally and I cut down on the fags then we should be okay. I can also do some HGV driving shifts in the winter if need be because we shall be moored up not far from a distribution centre between November and March. Well my biggest regret is that I didn't discover this wonderful business a lot earlier in my life. and this was more difficult at 50 than had I been younger. There was my inexperience in actually doing the job, but being able to ‘shadow’ some NPTA members out on their rounds helped immensely. Then Today’s Technician December 2014 There was my inexperience in actually doing the job, but being able to 'shadow' some NPTA members out on their rounds helped once I was on my own I gained experience from actually doing the job, making a few mistakes here and there but learning from them. If there is one single piece of advice above anything else that I’ve learnt from others and from my own experiences, it is how crucial the initial survey is. Whether it is a ‘one off’ job or a quote for a contract, the importance of spending a lot of time and effort sussing out a situation beforehand will not only ensure a more thorough job but also save time and hassle later by not missing some vital information. 13 Having that drummed into me certainly paid dividends. If there is one single piece of advice above anything else that I've learnt from others and from my own experiences it is how crucial the initial survey is. I’ve loved being out and about rather than stuck in an office all day like I had been for 30 years previously, although I must confess I sometimes hankered for a warm cosy office when kneeling in a muddy rain swept field setting mole traps. I’ve so enjoyed the variety that this It's certainly been a varied and often eventful 10 years. job brings. Yes there is the routine stuff, but coming across varying and sometimes challenging situations makes for some interesting and stimulating times as well. It’s certainly been a varied and often eventful 10 years. There have been some hairy moments such as the time my ladders slid off the edge of a garage roof leaving me stranded 15 feet up clinging onto a slippery sloping tiled roof until I could attract the attention of a passer by. The time a ceiling below me collapsed as I crawled around a loft, which was not my fault I hasten to add, and I even received an extra payment from the customer. Then there was the chap who stripped naked in front of me, and the time I got stuck inside a property when the security gates closed and locked up on me. Amongst the more interesting or unusual jobs I came across, were a biscuit beetles infestation which I eventually found the source to be inside a teddy bear in a drawer, the bat that was hanging on to a picture rail having mistakenly entered the bedroom through an open window instead of into the roof-space above, the post office which had an infestation of pharoah ants and the alarming thought of how many of these ants might have been inadvertently dispatched to many parts of the country (or world) during the 6 months they’d had the infestation before calling me in. There was the guy who, rather than paying to have his wasps removed, rigged up a vacuum cleaner hose by the nest entrance, but finally admitted defeat when after weeks and weeks of doing this the nest was still very active. There was the guy who, rather than paying to have his wasps removed, rigged up a vacuum cleaner hose by the nest entrance, Some of you may remember my passion for bumblebees and the lengths I’d go to in order to avoid killing them. I must have re-located over 100 nests over the years and the most bizarre one was where the presence of a nest was holding up the demolition of a concrete garden path. Rather than pump Ficam down into the crack in the concrete I borrowed the builder’s pneumatic drill and proceeded to break up and remove the section of the path so that I could dig out the nest and relocate it. I borrowed the builder's pneumatic drill and proceeded to break up and remove the section of the path so that I could dig out the nest and re-locate it. Probably the most disturbing call I went to was at a care home to deal with ants in a resident’s room, and when I arrived she had just passed away but the owners, fearful of having to pay for a wasted call out still wanted me to go ahead which of course I didn’t. Another memorable job was to remove a couple of squirrels from a garden. I’d warned the householder that after catching them, more squirrels would inevitably move in, but even I was surprised when I ended up catching 31 during the following 5 weeks. Like most of you, I have had a few 14 The Association really needs people who are willing to give up a little of their time to help and if any of you would like to find out more of what it’s about please give Julie at the office a call. You don’t even have to live near to the office in Nottingham. Today’s Technician December 2014 thank you so much to those of you who have taken the time to read my ramblings over the years I won a contract at a lap dancing club but this didn't last long when they turned out to be really bad payers. ‘bad debts’ but thankfully nothing major. I remember being so pleased when I won a contract at a lap dancing club but this didn’t last long when they turned out to be really bad payers. Even my offer to settle the debt with ‘payment in kind’ didn’t work! Yes it has certainly been an eventful and by and large an enjoyable career but despite having found the job fulfilling and rewarding, there are some aspects of it that I definitely won’t miss, such as crawling around in lofts precariously straddling joists hidden under mountains of insulation, a situation made far worse when suited and booted for dealing with angry wasps coming at me from all directions. I won’t miss the moving around of heavy furniture when doing household spraying, or getting soaked to the skin in freezing rain when doing outside jobs. have been really grateful when I’ve sorted out their pest problems. I say the majority because naturally there have been a few awkward ones such as those who try to find an excuse not to pay, or try to knock the price down. Then there are those who think they know more than you because they have ‘read it on the internet so it must be true’. Then there are those who think they know more than you because they have 'read it on the internet so it must be true'. I plan to carry on my involvement with the NPTA. It’s all on a voluntary basis as is the case with all of the management board members, so I will give as much as time permits and hopefully a bit more than I’ve been able to give whilst trying to run a business as well. I will really miss the enjoyment of dealing with such a variety of folk, whether it be the relationships I’ve built up with my contract customers or most of the householders who Today’s Technician December 2014 Finally before I go, thank you so much to those of you who have taken the time to read my ramblings over the years and I hope you’ve enjoyed them. I’ve sometimes found it difficult to think of things to talk about and this has inevitably meant an element of repetition. There have been times when I’ve wanted to stop, but the editor has encouraged/persuaded me to carry on. But more importantly, it has been the feedback from some of you pesties that has kept me going. It’s been really great and meant so much to me that so many of you over the years have come up to me at PestTech and said how much you enjoy my column. it has been the feedback from some of you pesties that has kept me going. Best wishes to you all for the future and hopefully I’ll see some of you at PestTech in the future. For the final time Bob Newey AKA Neil Barnett The Association really needs people who are willing to give up a little of their time to help 15 • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • PestTech 2014 – a resounding success for the NPTA Considered to be the premier event of the Pest Control Calendar, PestTech certainly didn’t disappoint the 1250+ delegates that flooded through the doors. With an array of interesting talks taking place throughout the day as well as the outdoor demonstration, it was once again a day not to be missed. It was standing room only for the Waste Guidance talk and Matt Womersley of the Environment Agency explained to delegates the requirements and guidelines they should now be following and tried to break down the procedure into easy to follow steps. Not an easy subject to tackle and I am sure there are still a lot of technicians who remain confused about the procedure. Mr. Womersley even had to continue the question and answer session outside to some delegates as he had so many questions to answer! The PCN Workshop on SGAR Stewardship Scheme was also standing room only and along with a panel consisting of Iain Turner from the NPTA, Rupert Broome from Killgerm, David Oldbury from NPAP and Simon Forrester from the BPCA, the two representatives from the HSE, Sarah Shore and Nicola Gregg gave a full and detailed presentation and confirmed that the Scheme would be going ahead, once the public consultation process had been concluded. NPTA website, Today’s Technician and your emails. Other topics for discussion throughout the day included a new Lantra training course and CPD Scheme, the latest NPTA / Jelen Deer course on Urban Deer Management and what the future holds for the NPTA. The exhibition itself well and truly delivered with new products being demonstrated, new companies parading their wares and the more established companies enjoying having the opportunity to meet up with customers. Alongside the NPTA, members could ask the Association Solicitors, Roythornes, for their advice and speak to Bill Fountain about any insurance issues that they may be experiencing. Delegates who were interested could visit the Museum free of charge and there were a few who couldn’t resist viewing all those old motorcycles and extending their visit with a bit of nostalgia. If you missed out on PestTech 2014 there is an opportunity to view a short film from the event at http://npta.org.uk/pesttech. Next year will see another fantastic event so a date for your diary – 4th November 2015 and remember, if you have any pressing topics that you would like to see covered in the seminar timetable, please get in touch. Significant changes lie ahead for professional users and the NPTA will be providing members with updates on the SGAR Stewardship Scheme when it becomes available so keep your eye on the APOLOGIES FROM THE NPTA The NPTA would like to apologise for the problems some of you may have experienced when visiting PestTech this year. Due to circumstances beyond our control, the National Motorcycle Museum had booked two large conferences to take place on the same day as PestTech, which resulted in the car park being up to capacity by lunchtime on 5th November. As soon as the NPTA was made aware of the problems, immediate action was taken to resolve the issue, the airgun range was hastily relocated and the overflow car park was opened up. Unfortunately, we have been informed that for a short period of time the car park attendants were refusing entry to delegates and instructing them to park at the NEC, resulting in a car park charge. If anybody was forced into this position and can produce their car parking ticket, showing the fee charged, to the NPTA, a voucher will be issued for a free drink at PestTech 2015. We have had assurances from the Motorcycle Museum that this problem will not occur again so once again, our sincerest apologise to all those who were affected. • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • 16 Today’s Technician December 2014 Today’s Technician December 2014 17 Court Proceedings Case One – Food poisoning outbreak associated with a South Devon Pub 3. Dirty floors and untidy storage of food; 4. Contaminated food, namely a mouse-gnawed multipack chocolate bar exposed for sale and obviously unsafe. Conditions found at the Globe Inn in Frogmore, Kingsbridge were so poor that it could have made people unwell. Photographic evidence was produced that showed the gnawed chocolate bars. As a result of allegations received of a food poisoning incident at a wedding reception held at the Globe Inn in Frogmore an immediate hygiene inspection revealed a series of findings at the local Torquay magistrate’s court. The landlords of the public house, named John and Lynda Horsley had reported to South Hams DC that a suspected food poisoning incident had occurred the day before at a wedding reception. The inspection revealed that samples of food and cloths used in the kitchen indicated conditions to cause a serious concern. The landlords pleaded guilty to three offences; 1. Failing to keep the premises clean; 2. Placing unsafe food onto the retail market; 3. Failing to have a food hygiene management system in place. Fines of £4,000 were made with costs of £1,798. As a result of the inspection deep cleansing was undertaken, food areas redesigned, staff retrained and a food safety management system put in place. The spokesperson for South Hams DC stated “Our approach to enforcing food law is to provide advice and guidance in the first instance. In this case, the proprietors were aware of their obligations and had failed to meet them. We do not take prosecutions lightly”. Case Two – 99p Store sold mice eaten food Evidence was presented to the magistrates of several offences: 1. Extensive mouse activity; 2. Food unprotected from contamination; This year we took to the undulating slopes of the Greetham Valley Golf Club in Rutland, and as you can see from the many photographs, a great day was had by all. Despite pleading guilty the Company were fined the maximum of £5,000 per offence, with a third off for an early guilty plea, a surcharge of £120 and costs of £4,168. Making a total of £14,288. The 2014 NPTA Annual Golf Day, held on 1st October, was a gloriously sunny, warm day and saw teams taking part from all over the UK and from every sector of the Industry. The chair of the magistrates commented “When I go to a food store which is open to the public I expect food to be sold of an acceptable standard for human consumption. In this case it was found that a product sold was not up to that standard and there were unacceptable lapses in management.” Case Three – Rats and Insects cause two business closures in Ealing It didn’t matter whether you were playing with or against your competitors, all was fair in this competition and nobody was safe from all that testosterone (and balls) flying around! Ealing London Borough Council recently had to close two food premises. The first business known as the Kavah Café at 73 New Broadway, Ealing and the second at the Brothers Kebab and Fish Bar at 178 South Ealing Road. This year saw teams of 4 players taking part and the competitive spirit was rife, although as you can see, banter and laughter were most definitely the order of the day creating a fantastic atmosphere. The Kavah Café operated by Trishan (London) Limited was immediately closed with an emergency prohibition notice and ordered to pay £583 towards the Council’s costs. The findings were the result of first a customer complaint to Ealing LBC that a cockroach had been seen scuttling across the café floor and a member of the staff had crushed same, this complaint resulted in the food team uncovering live cockroaches in a glass, a toaster and cupboards plus mouse faeces on work surfaces in cupboards. In addition, there was also no hot water on the premises for washing hands. The second premises were visited as a result of q complaint from the police. Here was found rat droppings in food preparation areas, dirty conditions throughout the premises and a large rodent hole in the ceiling. The business was ordered to pay £639 towards the Council’s costs and forced to close until work was completed. L Business premises in the High Street, Sittingbourne, in Kent known as ”99p Stores Limited” were found guilty of food safety offences as a result of a routine hygiene inspection carried out by an Environmental Health Officer for Swale Borough Council. Annual Golf Day 2014 Don’t forget, if you missed out this year you can always show your support and competitive spirit by signing up for the NPTA Annual Golf Day 2015. References: We wish to acknowledge our appreciation to the Chartered Institute of Environmental Health (CIEH) for their courtesy in allowing us to reprint articles from both their October and November 2014 EHN Journal. 18 Today’s Technician December 2014 Today’s Technician December 2014 19 Players could hire a golf buggy if required or could chose to walk the challenging course – the clue is in the Golf Club Name! Those who walked certainly looked in need of liquid refreshment when they had finished but commented on the lovely course, some having seen Squirrels, Rabbits, two rats (sightings at the 18th hole) and even a Muntjac. Barbara Lucas, Water for Kids Charity Players were ‘encouraged’ to give generously to take part in a raffle in aid of the Water for Kids charity with the prize being an electric golf trolley. With teams setting off at regular intervals it was a while before the last team sauntered into the ‘refreshment area’ (bar to you and me). After all had refreshed themselves it was off to the restaurant for a tasty meal, the presentation of the trophies and the raffle prize draw. The chosen charity this year was Water for Kids and Barbara Lucas from the charity explained why it was set up and gave an update on their work. Photography was courtesy of Julie Gillies and her driver for the day was Donna Alvey, how they survived was a mystery to all those who witnessed the wacky races style of driving but apart from one scary moment when the golf trolley tilted precariously on an incline, they survived to capture the day to a tee – :-) L Rats at the 18th Don’t leave the golf buggy unattended – they’ll get their revenge... The NPTA wishes to thank all those who took part, the companies who sponsored the day and Greetham Valley Golf Club for their superb hospitality. Surprisingly most of the players had turned up with dirty balls and had to make full use of the cleaning apparatus!! Overall winner – Ken Siddall, Haart Estate Agents 20 Today’s Technician December 2014 Nearest the pin – Steve Owen, National Bird Control. Longest drive went to – Dave Wood, Synergy And last but ....scrap that, definitely last... Barry Philips of SX gets the booby prize. Paul Wood, Killgerm, winner of the raffle taking ownership of the electric golf trolley Today’s Technician December 2014 21 Urban Deer Management Training NPTA Leading The Way Nano! The Dynamic Universal Range of FLY KILLERS Continuity is the keynote of this stunningly designed, British constructed comprehensive range of matching, multisized fly killers fresh on the market from Bower. This universal Nano range offers both glue board and high tension grid machines in a variety of sizes and price ranges within the same captivating design pattern. This means that the universal Nano machines can be used in areas where different machine types are required whilst still maintaining a flowing aesthetic appearance. The Nano's modern rounded design and intricately designed front guard all enhance that distinctive, smart and pleasant look. Pest Control Service Technician Hertfordshire and surrounding areas Melford Pest Control are a professional, well established family run pest control company based in North Herts. We currently have a vacancy for a fully trained Pest Control technician to join our friendly hard working team. The role will include commercial and domestic pest control, fly killer servicing and pest proofing. The ideal candidate should: identical in height but different in width depending on their capacity. Ideally be qualified to BPCA / RSPH level 2 in pest management or equivalent. Small budget machines incorporate a 20 watt energy saving lamp. With the exception of the budget ‘G20’ model (which can be supplied with a standard lamp as an option) all of the Nano range comes fitted with shatter resistant lamps. Have a full, clean UK drivers licence. With the cleverly designed ‘lift and lock’ front guard and the spring loaded, removable killing grid, all Nanos offer tools free servicing. Tube changing is quick and easy and all models come with a five year warranty (excluding lamps, starters and glue boards where applicable). As you’d expect, all replacement tubes and glue boards are available from Bower Products. A great deal of interest was shown at PestTech. Have common sense and a positive attitude. To find out more, call Bower on 0208 903 0983. Email sales@bower.co.uk or web: www.bower.co.uk The two-tier course was written and developed jointly by Jelen Deer Services - the UK’s leading Deer Management Professionals - and the NPTA, now recognised as the industry’s foremost professional body representing the interests of Wildlife Management Professionals. L Ten new matching Nano fly killers are to be introduced from the low cost machine for the smaller establishment to the high performance version for substantial areas – each one complimenting the next. Available in steel or stainless steel, the Nanos can be suspended or wall mounted. Machines are The 27th November saw the UK’s first ever formally recognised training course in Urban Deer Management run for 9 delegates at the National Pest Technicians Association (NPTA) Headquarters in Nottingham. Be self-motivated, well organised, hardworking, reliable, flexible and trustworthy. Have good communication skills and be confident dealing with customers at all levels. A company vehicle and mobile phone, clothing, PPE and equipment will be provided. Salary is negotiable depending on experience plus overtime and commission. Please email your CV and a covering letter to office@melfordpestcontrol.co.uk or send to Tina Marsh, Melford Pest Control, Melford House, Stevenage Road, Little Wymondley, Herts SG4 7JA, or call 01438 722393. 22 Today’s Technician December 2014 Today’s Technician December 2014 23 The new course, delivered by Mike Allison & Tony Moore of Jelen Deer Services projected a balanced fusion of professional skills of both organisations which gave delegates an opportunity to not only refresh, but also to build on their current knowledge of this important but sensitive issue. Attended by several Police Wildlife Liaison Officers as well as leading Wildlife Control Technicians & NPTA members, the course provided a unique blend of specialist skills, knowledge and field experience which was readily shared between all delegates. The initial feedback was positive, and without exception delegates felt that the course content exceeded their expectations at all levels. Although the course moves quickly, at no point did delegates feel overwhelmed as information was clearly laid out, explained succinctly and supported with a professionally produced training manual. The course provided Police delegates particularly with a greater understanding of the complexities of managing deer in the urban landscape, and to identify areas in their approach to Urban Deer challenges that required updating and improvement. It is clear that the Urban Deer are impacting human lives now more than ever before, and the elevating annual costs of this should not be underestimated. Managing the potential hazards and risks associated with Urban Deer Control is crucial in the highly sensitive environment in which both Wildlife Technicians, Police and Local Authority staff may work. This course involves instruction on identifying occupational risks and provides vital information on how they may be controlled. Wildlife Management Technicians, Police Wildlife Liaison Officers and Local Authority Managerial Staff required to meet the increasing challenges surrounding Urban Deer issues can be assured that this unique opportunity will deliver specialist training relevant to their needs. Mike Allison, the principal lecturer on the course, and one of the UK’s leading Deer Management specialists, has serious concerns about the growing Urban Deer problem and warns of the dangers of allowing un-qualified operators and purely recreational deer stalkers to carry out the culling of deer in urban areas. “ The interface between rural areas and many of our towns and cities has created a unique hybrid landscape where wild deer – normally having an inherent fear of humans – have not only adapted to living close to humans, but even share the exact same areas as humans in many cases. Parkland, Playing field and right down to private gardens are regularly frequented by wild deer, and although public perception of wild deer in the urban landscape is generally positive, there are a number of potential risks that must be addressed, and that the public need to be aware of. The main ones being the increase in deer-related vehicle collisions, the growing problem of Lyme Disease transmission from deer ticks and the increasing potential for deer attacks on humans – especially during the rut (mating season).” L Equally the NPTA Professional members gained a sound base for further development of their service range, especially in refining skills and techniques appropriate to their businesses in areas where Urban Deer impacts are a growing problem. to ensuring public safety and animal welfare are not compromised.” Particularly useful to all delegates was the detailed working protocol developed by Jelen to ensure that a clear strategic approach can be implemented prior to and during delivery of Urban Deer Management services to clients. Police Forces and Local Authorities nationwide have requested a list of trained professionals from the NPTA who can be called upon to deal with an Urban Deer situation. It is our intention that a list will be provided of those members who have passed both the NPTA / Jelen Urban Wildlife Deer Management course and the NPTA / Jelen Humane Dispatch & Shot Placement, including tests on a range. This is an opportunity for NPTA members to gain valuable recognition and work within this specialised area. 24 Today’s Technician December 2014 He added; “It is worrying to me that amongst the recreational deer-stalking community, there appears to be a preferential shift towards the use of lethal control methods (shooting with highpowered rifles) and a readiness to embark on this type of control before considering non-lethal options first. Deer & Vehicle Collisions (DVC’s) are one such area where costs to the taxpayer are escalating into the millions of pounds a year. Where human fatalities occur, the current estimated cost to the public sector is in the region of £2,000,000 per casualty, in addition to the high personal cost to victims’ families. Jelen Deer Services and the NPTA are committed to raising public awareness to the increasing problems of Urban Deer, and to promote thoughtful, compassionate and professional There is virtually no public appetite for the slaughter of healthy deer close to human habitation. For this reason I feel that we should consider all other options first before resorting to the use of firearms in urban areas. However, in some cases there will be occasions where the use of firearms is inevitable as the only first-choice effective means of dealing with urban deer. It is in these circumstances that I feel only qualified professional deer managers and Wildlife Management Technicians should be engaged to carry out this work. As most recreational deer stalkers are sport orientated, then I worry about their motives for wishing to carry out this work, and I worry even more about the potential for serious shooting accidents, the impact that this may have on public perception, and the implications for the wider deer management community. It is my view that credible and measurable professional training in the management of urban deer is key Today’s Technician December 2014 management. The alliance intends to focus heavily on finding solutions to dealing with the source of the problem. Both organisations believe that the pro-active response is ultimately preferable to the reactive approach that currently appears to be the norm. As such, both the NPTA and Jelen are now operating in a consultative role, as well as providing specialist client-based solutions to Police, Local Authority and Private Land Owners. The Jelen/NPTA training course in Urban Deer Management sets the UK benchmark, and is aimed at raising standards as well as minimising risk to the British public, to property and not least to the welfare of wild deer in the Urban Environment. REVIEWS OF THE COURSE “A most informative course, giving Police Wildlife Crime officers an unique opportunity to share training opportunities with partners in the industry. Urban deer issues are becoming an increasing issue for metropolitan police forces, for us, it is essential to work on these issues with our technician partners’ who can deal with issues efficiently and reliably”. “Fantastic opportunity to learn and meet professional technicians, to see how they work and to understand some of the issues you all face, when faced with an urban Deer call out. The course was very informative and well put together. Thank you for the opportunity to attend” “I wish to thank the NPTA for the day. It was a well organised event and I certainly came out with more knowledge about the subject than when I went in and I am sure that goes for the all officers present”. Future Course Dates: Wednesday, 25th February, 2015 Wednesday, 29th April, 2015 25 The Industry needs a New Business Model IAIN TURNER - NPTA Director and Working Technician Many pest controllers will know only one business model when it comes to offering a rodent control contract to a commercial client: Whether you include these extra visits as part of the contract, as is often the case now, or as chargeable additional visits, will depend on individual circumstances. Most sites won’t get infested every year, so you could include any treatments in the contract. With those sites where the client doesn’t co-operate with pest prevention measures, or where rodent infestations are a regular occurrence, it may be prudent to charge separately for every additional visit. Install tamper-resisting bait boxes around the site; fill them with toxic bait and then check them every 6 – 8 weeks, replacing any bait that has been taken. That’s probably what they were taught to do when they started and it has become accepted practice throughout the industry (even though it is contrary to product label instructions). Clients like the ‘24/7, 365 day protection’ allegedly offered by this approach. Auditors like this model because they can draw up specifications around it, which they can tick off on their visits. Pest control salesmen like this model because they can sell bait box installation at nice prices. Pest control business owners and managers like this model because they can offer their clients a tangible service and it gives them a steady contract income. Unfortunately, it doesn’t offer much protection against rodents, but does allow significant ‘leakage’ of persistent rodenticides into the environment via the small, non-target rodents that are the main eaters of the bait that is left accessible to them. This ‘pest prevention’ model that we have come to rely on for our businesses is one of the principal causes of Second Generation Anticoagulant Rodenticide (SGAR) residues increasingly found in non-target animals, such as birds of prey. Never mind what farmers, gamekeepers and the general public apparently do, we have got to sort ourselves out if we are to stand any chance of retaining these essential chemicals. So what new approach should we be adopting? Toxic baits should not be used to ‘monitor’ whether there are rodents present or not, especially outside buildings. Existing bait stations 26 Don’t Lose Your Nerve can be left in place, but either left empty or containing non-toxic baits. If rats do come onto the site, these stations are already in place to accept toxic baits for the short period of time they may need to be employed. After so long relying on SGARs to do the work for us, it is a little unnerving replacing them with non-toxic baits, but it can be done successfully – you just need to keep your nerve. Your technicians can still carry out routine inspections, but instead of simply replacing damaged or missing toxic baits, they can spend more time looking for and reporting on issues that could encourage rodents onto the site. They should focus more on advising their clients what they need to be doing and on proofing needed to reduce the risk of rodent entry into buildings. If rodents do become a problem, you will need to start an in-depth control programme, using all appropriate control measures, which might involve gassing, trapping, glue boards or first generation anticoagulants – and then, if none of the foregoing are suitable – using SGARs in a short, sharp treatment, removing them immediately once control is achieved. This might involve several visits over a relatively short period of time. These monitoring baits do get eaten by rodents – there are a lot of non-target rodents out there – but you need to resist the urge to immediately replace them with toxic baits. Amazing though it may seem to some, it is perfectly possible for nontarget rodents to exist outside a building and not come inside. Those old-timers who were in the business before SGARs and tamper-resisting bait stations became the norm may recognise the above approach as how the industry used to do things! We need to be going back to rodent control basics, but with modern day products to help us. You can still offer clients ‘8 visits a year’ monitoring contracts, with all the ‘duty of care’ paperwork they now expect. It is just that now we will have to consider any infestation control treatments as separate jobs. Today’s Technician December 2014 Of course, it isn’t always possible to determine what rodent ate the bait, as they don’t always leave their droppings behind, so the technician will have to make a professional judgement. What is the history of the site? Is it regularly invaded by rats, or are they very occasional visitors? How serious would a rat infestation be to the client? For some it would be absolutely critical for immediate action to be taken, but for most it would be just an inconvenience which would need to be sorted out in due course. Remember that if you decide that it was a rat, you will have to start a control treatment, involving several visits over the next few weeks. Is that really necessary? In most situations, I would suggest that the most likely culprit would be the much more common small rodents that live in the vegetation that surrounds most of our buildings. Take a chance and stick to non-toxic baits until you know for sure that you have rats – unless that would be disastrous for your client. In which case, perhaps Today’s Technician December 2014 you should be using traps as your monitors. There is no question that it is difficult to shake off the habits of a lifetime, but it is possible to do so, still provide an effective service for your clients and not get overrun with rats. Some sites, with a long history of rat invasions from neighbouring sites do exist, of course. If you look after such sites, rather than dutifully replacing toxic baits week after week, perhaps you should investigate the neighbouring property. There might be new business for you, or if they refuse to cooperate, it may be time to contact your local Environmental Health Department, as the Local Authority has a legal obligation to keep their districts free of rats and mice. Should You Tell Your Clients That You’ve Switched? You know your clients and you are the expert on site. You decide what you put in your bait stations, not them. Most, of course, will not be interested in exactly how you go about your business, only that if they do get a rodent problem, you dash to their aid. Some may be concerned to learn that their ‘Ring of Protection’ that they have been sold is no longer in place. Either you re-educate them, (which may be difficult if you sold them the concept in the first place), or you keep quiet. The main danger in not telling your client what you are doing is the competitor’s salesman who comes along and claims that your client is being conned. Such individuals are either seriously misguided about what is now happening with regard to SGARs Stewardship, or who are cynically twisting things to their own advantage. To help you counter this, the NPTA, working with the BPCA, has produced an official letter explaining the new situation, which you can request from the Association’s Head Office to present to your clients. We all need to move towards a new business model in the light of the changes that are coming our way. We can no longer rely on the existing model that depends on the long-term deployment of SGARs in tamper-resisting bait boxes, routinely checked and replaced. We have to move to a more reactive model, otherwise we will lose these valuable products for good. 27 • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • Pest Tech 2014 • SIMON WHITEHEAD AND HIS FERRETS Being a keen ferreter myself and spending many a frosty morning rabbiting at locations throughout the Midlands, there was one demonstration I really wanted to see at the 2014 annual Pest Tech exhibition. Simon Whitehead of Pakefield ferrets had travelled up from Suffolk to wow the crowds with his team of ferrets. Simon is well known among the ferreting fraternity writing articles for Countryman’s Weekly and the Shooting Times as well as appearing at many of the game fairs up and down the country throughout the summer months. Falconry Display From the off Simon had the crowd of onlookers captivated with his humorous talk and practical demonstration in the art of traditional rabbiting, from preparing his ferrets at a young age for work, to giving advice on ferret husbandry, housing and the essential ferreting equipment used when out rabbiting and the general conditioning of his ferrets before they even enter the working arena, and he made it quite clear that there was no room for sentiment, the ferrets were there to work as part of a team. Simon spoke about the type of purse nets he uses for each rabbiting job and why he used that particular net as well as where to position a long net to ensure maximum success, just in case you have missed that one hole that the rabbit is sure to emerge from to make his escape. He showed the crowd just how to work the ferrets through the rabbit burrows pushing the rabbits into the waiting purse nets above, how to use a locator just in case your ferret decides to go AWOL in a rabbit warren below ground and the tools used to retrieve it. At the end of the demonstration it was pretty obvious to me that Simon Whitehead eats, sleeps and dreams rabbiting and the knowledge he has gained over the years is second to none and I for one will be pushing to see if we can entice Simon back again for Pestech 2015 28 Today’s Technician December 2014 Unfortunately due to unforeseen circumstances this display could not take place although JRCS Falconry did bring a selection of birds on the day and Jan and Abi were in attendance to answer questions regarding the use of birds of prey in pest control. Gun Range A very popular outdoor special was again in place during our 2014 event. Run as always by ATEO airgun training in conjunction with BSA guns, the use of this range enabled those who wanted to try the very latest rifles for pest control from BSA, to get a feel for any of the weapons on display before considering purchase. Unfortunately the range was shut down for a short time and moved to allow more availability for parking. We apologise for any inconvenience. Today’s Technician December 2014 29 Pest Tech 2014 • Pest Tech 2014 • Charity Run ! D U ITH M Pest Control News Dinner A fitting end to PestTech was as always the Pest Control News Dinner, as usual held at the Windmill Village Hotel, being the favoured venue for many exhibitors to stay both before and after the exhibition. W This venue has not only the facility to hold a dinner of this magnitude but also has almost enough rooms to accommodate those taking part. On a bright September morning, the ladies from the NPTA Office – Julie, Donna and Sophie (aka Troublesome Trio) – set off to take part in the 5K Cancer Research Race, Pretty Muddy. Running in memory of their loved ones and all those who have been affected by this terrible disease, the girls donned their cancer research tee shirts, bright pink tutus, bright pink leg warmers and bright pink net gloves and set off to the start line. After a gruelling 15 minute warm up, well gruelling for those of us who participated, we were off. The first obstacle, a giant paddling pool with mud in, wasn’t the easiest to overcome especially for those a little on the shorter side (I won’t mention any names here). Thankfully Donna (oops) was helped, well dragged, over the wall of the obstacle by her team mates although this did mean she went head first into the mud (hee hee).... There were a few more obstacles along the way, tunnels, cargo nets to crawl under, this one was especially difficult for Sophie who had a man standing on the net refusing to move until she put her torso on the floor to crawl. There were pools of mud to crawl through and a cargo net obstacle to climb over. For those of us (me actually), scared of heights, this wasn’t a stroll in the park but thanks to team spirit and oodles of encouragement from fellow participants, I managed. The format for the 2014 dinner was slightly different which many who attended felt was a welcome change. The organisers and sponsors of this event should give themselves a well deserved pat on the back. It was absolutely fabulous and heartily enjoyed by all who attended. WELL DONE PCN. The final obstacle was a bouncy castle slide with a pool of mud at the bottom and a team of eager gentlemen throwing mud at you as you came down. Ours, as you can imagine, was a rather undignified finale to what had been a terrific but emotional charity run. The Troublesome Trio would like to thank all those very kind and generous people who sponsored them, raising in the region of £500 for Cancer Research UK. Cheque to Water for Kids raised by the NPTA Golf Day and presented by Adam and Julie after the meal but before the entertainment 30 Today’s Technician December 2014 Today’s Technician December 2014 31 LO EA W SY PR TO O IN FI S LE T DI AL SH L ES NOT A SPIKE OR WIRE IN SIGHT! Also referred to as Optical Gel® or Fire Gel®, clients like 荐繯 Bird Free because it is discreet, yet effective; installers like it because the pre-dosed dishes are quick and easy to apply, and make for a neat and uniform finish. 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