2015 annual report - Lakeview Regional Medical Center

Table of Contents
Marketing, Media & Press Releases . . . . . . . . . . . . . . . . . . . . . . . 2
Accreditations, Re-Accreditations, Certifications & Awards . . . 5
Departmental News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Employee Awards & Recognitions . . . . . . . . . . . . . . . . . . . . . . . 17
Employee Years of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Physicians . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Volunteer Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
In The Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Employee News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Web Site & Social Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2015 Year In Review
Dedication — Commitment — Compassion
Leading to Hospital of Excellence, Growth and Quality Service
O
n behalf of our Senior Management Team, I would like to take
this opportunity to THANK YOU—employees, medical staff,
and volunteers—for your dedication, commitment and compassion
to Lakeview Regional’s patients. We realize that it is not only a
responsibility to serve others, but also a privilege. I am honored to
work with such an amazing group of individuals.
During 2015, we experienced the continuation of positive momentum,
even as we faced many challenges and changes in the healthcare
industry. Thanks to you, we have much good news to report!
Our Employee, Physician and Patient Satisfaction Scores continued
to remain near the top of all HCA Hospitals across the nation. This
is truly exciting news! We will continue to implement and maintain
open lines of communication, enabling us to address all needs and
concerns in a timely manner. We would like to share our “2015 Year
In Review” with our Lakeview family and the community. This report
presents various achievements, awards, accreditations and community
service events illustrating that your dedication, commitment and
compassion are the reasons that we have met and/or exceeded our
goals and objectives for the year, while continuing to give back to
our community.
Lakeview is definitely on the move as we begin 2016, and I look forward to working with you to keep this
forward, positive momentum going. Thanks to each of you, I am sending this “2015 Year In Review” with a
heart-felt sense of gratitude.
Bret Kolman
Chief Executive Officer
Nicole Castleberry
joined the administration
team as Chief Financial
Officer (CFO).
1
Marketing, Media & Press Releases
ER Campaign— “We Are ER”
Lakeview Regional Medical Center is focused on emergency
care and being better prepared In Case of Emergency (ICE).
Imagine waiting at home for an expected loved one, but
they never arrive. You begin calling hospitals and they do
not have your family member there, although they do have
“John Does.” Now imagine you were in an accident on the
way home from work and you were unable to speak. How
would the paramedics contact your loved ones? These reallife scenarios can be prevented with just one ICE Key Tag.
When it comes to receiving true “emergency” care, Lakeview
Regional is now offering an added assurance for patients. The
ICE (In Case of Emergency) Key Tag was recently developed
as a means to alert first responders and hospital personnel of who to
call if a patient is unresponsive during an emergency. That person can
then alert the medical team of any allergies, medications or specific
medical conditions. “When seconds count, the ICE Key Tag can
mean life or death,” states Dr. Charles Muntan, Lakeview Regional’s
Emergency Department Medical Director. “If an unconscious patient
is brought to us, we can certainly provide the necessary treatment,
however, it is most desirable to find out as much information about a
patient in order to deliver the optimum care.”
Lakeview Regional Medical Center is centrally located between
Mandeville and Covington, making it the provider of choice when
an emergency arises. Lakeview Regional is staffed with boardcertified, emergency trained physicians specializing in chest pain,
heart attacks, stroke, and is the first facility to offer 24-hour trauma
coverage, including trauma surgery. Lakeview Regional was also the
first hospital on the Northshore to offer 24/7 neurosurgery services
for patients.
“At Lakeview Regional, we are dedicated to providing the best care
possible,” states Bret Kolman, Lakeview Regional’s Chief Executive
Officer. “Being able to reach emergency contacts helps us achieve
that goal; and in turn offers a sense of assurance for our patients.”
We Are ER ad
We Fix Broken Hearts
When Jeff’s chest pain got so bad that he knew he couldn’t ignore it, he thought
about driving across the lake to seek care. At the last minute, Jeff decided
instead to drive the two blocks to Lakeview Regional’s ER.* Shortly after arriving
at Lakeview Regional, Jeff collapsed on the floor, unresponsive.
Jeff had a heart attack.
Jeff realizes now that his decision not to drive the Causeway not only saved his life,
but probably the lives of others.
Put your heart in our hands.
expert emergency Cardiac Care at
Lakeview regional Medical Center
* Always call 911 if you experience chest pain.
95 Judge Tanner Blvd., Covington
LakeviewRegional.com
facebook.com/LakeviewRegional
985-867-3900
LRMC-10515-AD-Heart_Ad_NORTHSIDE.indd 1
We Fix Broken Hearts ad
Lakeview Regional’s ICE Key Tags are available at the hospital Information Desk.
2
5/18/15 12:17 PM
Marketing, Media & Press Releases
In Better Health Patient Testimonial—
April Picou & Dr. Frank Arena story featured in Inside Northside Magazine
Just over two years ago, April Picou was a happy, healthy 40-year-old who
enjoyed a vibrant life and worked offshore for a catering company. But all
that changed one day when she began having chest pains at work and was
taken to a hospital close by. While there, she underwent an angiogram— a
diagnostic tool used to uncover heart and blood vessel conditions. April’s heart
turned out to be fine and her symptoms resolved. But within three weeks of the
procedure she began having horrible pain in her right leg.
“My primary care doctor ordered an ultrasound to see what could be wrong.
I remember the tech stopping in the middle of the procedure to rush to get
the doctor,” April says. The ultrasound showed a major blood clot that had
settled in April’s hip following the angiogram. The complication is very rare
but is a known potential risk of the procedure.
Over the next two years, April underwent multiple procedures to clear the blockages, including three femoral
bypasses. But the clots kept returning, as did the horrific leg pain that came with them. The procedures eventually
made things worse and caused blockages all the way down to April’s lower leg. She couldn’t sleep or stand and was
eventually wheelchair bound as walking was impossible. She lost her job and had virtually given up hope of having
a normal life again. With seemingly no other options, April decided that amputation of her leg was her only choice.
Prior to the surgery, April was told to get clearance from a cardiologist and was referred to Dr. Frank Arena, lead
physician at the Cardiac Vascular and Vein Center at Lakeview Regional Medical Center in Covington. April says
everything changed during that appointment.
“Dr. Arena told me he thought he could save my leg with an angioplasty. At first, I told him ‘no’ because by that
time I already had my mind set on the amputation. I had a second opinion that agreed I should amputate. I didn’t
want to get my hopes up—I hadn’t walked in two years when I met Dr. Arena,” says April. “But he convinced me
to try. He told me not to give up, and that if I was willing to fight, he would fight with me. After he walked out of
the room, I cried. I said to myself, ‘This has got to be my chance.’”
The procedure Dr. Arena suggested would attempt to open blockages in April’s damaged blood vessels to restore
better blood flow. Dr. Arena compares the vessels in the leg to an interstate system—most of the exits on April’s
interstate were closed. Not having blood flow was causing her leg to die, and restoring flow was not going to be
easy. He had to study April’s case and the notes from her past procedures extensively to determine how her native
anatomy had been reworked.
“All we were left to work with really were grafts,” explains Dr. Arena. “We just had to make what we were left
with work.” The angioplasty, which coincidentally was performed on the same date that April’s leg amputation
surgery was scheduled, was successful. After a few months of rehabilitation, April was walking and enjoying life
again. She now works six hours at a time on her feet cooking in her daughter’s café and enjoys playing with her
grandchildren. Her last ultrasound showed good flow in her leg, as well as positive signs that her remaining native
anatomy has maintained since the procedure. April may need a follow up angioplasty every five years or so to
maintain good blood flow, but Dr. Arena is optimistic about her prognosis.
Dr. Arena says that an angiogram is a common procedure that diagnoses real problems and can lead to lives being
saved, but he stresses that all procedures come with risks. He encourages all patients who undergo an angiogram to
recognize the signs and symptoms of blood clots and know where to go to treat them. Most important is choosing
a doctor who uses an experienced team in the catheterization lab, who will listen closely to patient concerns and
who will pay attention to details.
April knows how lucky she is to have found a doctor as passionately aggressive as Dr. Arena. She credits him with
not just saving her leg, but giving her back a normal life. “I thank God every day for him,” she says. “He’s my angel!”
3
Marketing, Media and Press Releases
Real Age Test Offered Through Sharecare
Lakeview Regional Medical Center is pleased to announce it now
offers the RealAge® test on its website— lakeviewregional.com,
powered by Sharecare, an award-winning comprehensive health and
wellness engagement platform. The Real Age test is a scientificallyvalidated health risk assessment created by top doctors, including
Dr. Mehmet Oz and Dr. Mike Roizen, and is backed by the latest
medical research.
“We are committed to offering Northshore residents the latest in
information technology,” states Bret Kolman, Lakeview Regional
Chief Executive Officer. “By offering a direct link to the RealAge®
test we can provide another layer of information to use in their
personal healthcare arsenal – and another source to help us all live
longer, healthier lives.”
How Old is
Your Body?
Taking the RealAge
test is the first step to
growing…younger
RealAge assess over 100 factors related to
your well-being—from eating, exercise and
sleep habits to family health history,
behaviors and exisiting conditions—to
determine whether your biological age is
older or younger than your calendar age.
RealAge is a
scientifically
accurate test
that measures
your true
biological age.
Then, RealAge gives you a personalized plan
to increase your energy, sleep better, and
add years to your life!
Over 40 million people have taken the RealAge test.
Learn your RealAge – take the free test today!
By examining up to 125 factors related to overall health and wellhttp://www.sharecare.com/realage
being — including your eating, exercise and sleep habits, along
with family health history, behaviors and existing conditions—
the RealAge test provides an accurate estimation of the actual age of
your body versus your calendar age. Questions on the test range from how often people eat fish versus red meat to
exercise and sleep habits, asthma, smoking, aspirin use, cancer history, and conditions such as high blood pressure
and diabetes.
Trauma Coverage Press Release
24-HOUR TRAUMA COVERAGE NOW AVAILABLE AT LAKEVIEW REGIONAL MEDICAL CENTER
Specialized Trauma Surgeons provide around the clock treatment.
Lakeview Regional Medical Center recently announced it has expanded its Emergency Department services to
include 24-hour trauma coverage, including trauma surgery. Dr. Marco Hidalgo has joined the staff at Lakeview
Regional Medical Center as the Medical Director of Trauma, overseeing the treatment of trauma cases involving
motor vehicle accidents, sports injuries, falls, and other life-threatening injuries from traumatic events.
Lakeview Regional Medical Center has a variety of surgeons and specialists on site 24-hours a day to respond
within minutes of a trauma call. “When a patient arrives at a hospital within 60 minutes, or the ‘Golden Hour,’
they have better outcomes,” states Dr. Hidalgo. “Time can be the difference between life and death.” A key piece
of being able to handle trauma in an emergency room is having depth in specialties such as neurosurgery, because
concussions and head injuries are often part of trauma injuries. “Lakeview Regional has six neurosurgeons on staff
and has the highest level of neurosurgical capabilities in St. Tammany Parish, states Bret Kolman, Chief Executive
Officer for Lakeview Regional. We are committed to providing a comprehensive, multi-disciplinary team of
physicians for every patient in St. Tammany Parish.”
Dr. Hidalgo graduated from Tulane University, where he received a Master’s Degree in Cell and Molecular
Biology, as well as his Medical Degree. He served his residency at Tulane as a General Surgery Resident and Chief
Administrative Resident. Dr. Hidalgo worked as a staff surgeon at River Region Hospital in Vicksburg, Mississippi
until the time he came to Lakeview Regional. He has also been trained in wound care, including hyperbarics, and
has received extensive training in Da Vinci robot single site surgery. He is a member of the American College of
Surgeons and has written several peer review articles and presented oral presentations.
4
Accreditations, Re-Accreditations, Certifications & Awards
2015 Get With The Guidelines® Stroke — Gold Plus Honor Roll
The American Heart Association and American Stroke Association recognize Lakeview
Regional Medical Center for achieving 85% or higher compliance with all Get With The
Guidelines® Stroke Achievement Measures and 75% or higher compliance with five or more
Get With The Guidelines Stroke Quality Measures for two or more consecutive years and
achieving Time to Intravenous Thrombolytic Therapy ≤ 60 minutes in 50% or more of
applicable acute ischemic stroke patients to improve quality of patient care and outcomes.
ACR Lung Cancer Screening Registry
Lakeview Regional Medical Center participates in the ACR Lung Cancer Screening
Registry (LCSR), which is approved by the Centers for Medicare & Medicaid Services
to meet Medicare quality reporting requirements. As part of the ACR National Radiology
Data Registry (NRDR®), the LCSR leads the effort in developing benchmarks and
comparisons to help imaging facilities improve quality of patient care.
Advanced Certification in Stroke (Primary Stroke Center)
The Joint Commission has developed an advanced level of certification for programs that
must meet the requirements for Disease-Specific Care Certification plus additional,
clinically-specific requirements and expectations. This certification improves the quality
of care provided to patients, demonstrates commitment to a higher standard of service,
provides a framework for organizational structure and management, provides a competitive
edge in the marketplace, enhances staff recruitment and development and is recognized by
insurers and other third parties.
GIFT Designated Birthing Facility
Lakeview Regional Medical Center is a GIFT designated birthing facility since 2011.
The GIFT (Guided Infant Feeding Techniques) is an evidence-based program designed to
increase breastfeeding rates and hospital success by improving the quality of their maternity
services and enhancing patient-centered care. It is a hospital designation program that is
endorsed by the Louisiana services and enhancing patient-centered care. It is also endorsed
by the Louisiana Chapters of the American Academy of Pediatrics and American College of
Obstetricians and Gynecologists and the Louisiana Commission on Perinatal Care and the
Prevention of Infant Mortality.
Hospital Accreditation
Lakeview Regional Medical Center has earned The Joint Commission’s Gold Seal of
Approval® for accreditation by demonstrating compliance with The Joint Commission’s
national standards for health care quality and safety in hospitals. The accreditation
award recognizes this hospital’s dedication to continuous compliance with The Joint
Commission’s state-of-the-art standards.
Mammography Accreditation
The ACR gold seal of accreditation represents the highest level of image quality and patient
safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical
Standards after a peer-review evaluation by board-certified physicians and medical physicists
who are experts in the field. Image quality, personnel qualifications, adequacy of facility
equipment, quality control procedures, and quality assurance programs are assessed. The
findings are reported to the ACR Committee on Accreditation, which subsequently provides
the practice with a comprehensive report they can use for continuous practice improvement.
5
Accreditations, Re-Accreditations, Certifications & Awards
MRI Accreditation
The ACR gold seal of accreditation represents the highest level of image quality and patient
safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical
Standards after a peer-review evaluation by board-certified physicians and medical physicists
who are experts in the field. Image quality, personnel qualifications, adequacy of facility
equipment, quality control procedures, and quality assurance programs are assessed.
The findings are reported to the ACR Committee on Accreditation, which subsequently
provides the practice with a comprehensive report they can use for continuous practice
improvement.
Nuclear Medicine Accreditation
The ACR gold seal of accreditation represents the highest level of image quality and patient
safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical
Standards after a peer-review evaluation by board-certified physicians and medical physicists
who are experts in the field. Image quality, personnel qualifications, adequacy of facility
equipment, quality control procedures, and quality assurance programs are assessed.
The findings are reported to the ACR Committee on Accreditation, which subsequently
provides the practice with a comprehensive report they can use for continuous practice
improvement.
Pathology and Clinical Laboratory Accreditation
Lakeview Regional Medical Center is accredited by The Joint Commission in its hospitalbased main laboratories or testing facilities, free-standing laboratories, embryology
laboratories, reference laboratories, blood banks and donor centers.
Ultrasound Accreditation
The ACR gold seal of accreditation represents the highest level of image quality and patient
safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical
Standards after a peer-review evaluation by board-certified physicians and medical physicists
who are experts in the field. Image quality, personnel qualifications, adequacy of facility
equipment, quality control procedures, and quality assurance programs are assessed. The
findings are reported to the ACR Committee on Accreditation, which subsequently provides
the practice with a comprehensive report they can use for continuous practice improvement.
Lakeview Regional Medical Center is certified as HIMSS Stage 6 compliant
in the HIMSS EMR Adoption Model. Only 22% of US Acute Care facilities
have achieved this level of certification. This recognition serves as a testament
to the investment that each of you have made to better enabling patient care
through technology and the strong partnership you have with your local
IT&S teams. This year we will begin the process of building towards Stage-7
certification, which less than 5% of US Acute Care facilities currently meet.
6
Departmental News
Accounting
Accounting had another busy and successful year completing cost
reports, the upcoming year’s budget, a fixed asset inventory,
internal control reviews, closing the books each month and no
audit adjustments.
Admitting
Admit has 22 employees.
Seven of these team members
have 7+ years of service. We
have one team member that
has over 25 years with HCA.
Accounting Department
Did you know that 39,238 patients came through admit in 2015?
We saw 33,110 outpatients and had 6,128 admits.
Admitting with volunteers
working their charm.
Admitting and Volunteers work closely together creating a positive patient
experience. The volunteers help with getting patients to the booths to
be registered and then they escort the patient to their destination. The
volunteers are a huge help to the admit department.
Behavioral Health
It has been a very busy year at Lakeview Regional
Behavioral Health Center. We have finished another year
in our beautiful, new facility. The center is a 24-bed, stateof-the-art unit with all private rooms. Lakeview Regional
is proud to serve patients 55 years of age and older with the
best psychiatric program and service in the area. Dr. Jose
Rodriguez, our Medical Director, is trained in the latest
psychiatric techniques and treatment options.
Lakeview Behavioral Health accepts patients from our
Emergency Department, from hospitals and practitioners
all over the state.
Behavioral Health
Lakeview Behavioral Health has the support of all HCA services, including a specialized, psychiatric advisory team
in Nashville, which ensures that all of our practices are the most current and effective. HCA has 61 Behavioral
Health Centers.
Case Management
Gretchen Gros passed her ACDIS exam in September. She is now a
Certified Clinical Documentation Specialist.
Gina Sances assisted a patient and his wife that needed to be admitted to a
nursing home. Having no family that would take responsibility for them, Gina
became their representative. She helped get their house condemned and torn
down. When they both passed away this year she took care of the funeral/
burial for each of them.
All Case Management benchmarks were in the green for 2015.
Gina Sances & Gretchen Gros
7
Departmental News
Cath Lab & Surgery
•Tammy Alonzo, Jeff Rogers, Kristi Foti, and Fred Drouant earned Cardiovascular Intervention/CI certification.
•Lakeview’s Cath Lab is the only lab in St. Tammany Parish with a fully credentialed tech staff.
•Diane Tanner, Rachel Abron and Vicki Moore earned Central Sterile Certification.
Computerized Physician Order Entry— CPOE
Diane Bryant, RN accepted the position as Data Quality Coordinator (DQC) in March 2015. Diane began
working at Lakeview Regional on the Telemetry unit in 2008. She has also worked in Outpatient and Quality. As
the DQC, not only does Diane ensure that all orders are assigned to and signed by the correct physician in a timely
manner, she also helps provide CPOE/Meditech education and support to the new and current physicians, and all
nursing/ancillary staff.
Education Department
Alisha Kennedy was added to the Education
department as Education Generalist.
Clinical Ladder Program Recipients:
Felicia Baham, Melissa Sheridan, Kim Villars,
Laura Walker, John Becklehimer, Elizabeth Cox,
Alysia Devillier, Brittany Mobley, Alison Niemi,
Bryan Daley, Shanda Keaton, Vicki Randol, Kelly
Engerran, Brandi Galiano, Lisa Strain, Marie
Fuselier, Laurie Vilardo, Jeanee Waddell, Ann
Mayer, Rosie Costanza, Florence Hoffmann,
Michelle Salzer, Rebecca Buras, Marsha Miller,
Christina Kravet, Holly Leonhard, Joan Peperone,
Gabrielle Mansfield, and Mary Stadnik.
The Education Department’s Sudden Impact
event with Lakeview Trauma
Sudden Impact program increased the number trained to 650.
Emergency Department — ER
Tilly Gard was promoted as our new Trauma Program Manager. Tilly has been a nurse for 19+ years. She has
extensive experience in Emergency Room, Surgical Services, Special Procedures, Recovery Room, House
Supervisory and Med Surg. This wealth of knowledge and her previous trauma experience will be instrumental in
assisting us with growing our trauma program.
Derek Rousseau was promoted to Associate Director
and will be in-training for approximately 1 year to receive
additional training.
• ER construction was approved and plans drawn during 2015.
•Patient Engagement (satisfaction) is in the top 10% in
the country via the Press Ganey Survey.
•Named as one of 44 hospitals with the lowest door-todiagnoses Emergency Department wait times.
Visit beckershospitalreview.com for results/listings.
Tilly Gard
8
Derek Rousseau
Departmental News
Environmental Services
Ray Pellican was promoted to Director of Environmental Services.
•Completed 2015 Employee Engagement Survey with an 89% (prior year was at 70%).
•Celebrated Environmental Services Week with a hospital-wide reception on September 14th.
EVS celebrating Environmental Services Week
Facilities Department
•Completed 8,671
work requests.
•Performed 2,811
preventative
maintenance on
Lakeview equipment.
•Completed many
construction projects,
including an
additional CT
in Radiology.
•BioMed completed
1,984 preventive
maintenance orders
and 653 repairs.
Facilities Director,
Audie Sims, with
his granddaughter
Facilities Department
9
Departmental News
Food & Nutrition Staff
Jim Colwell, Director
Trudy Williams, Dietician
Food & Nutrition Services
Jim Colwell was hired in July as new Director of Food & Nutrition.
Food & Nutrition is using a new Heat-On-Demand system to keep the patient food hot and fresh much longer
than before.
The Press Ganey patient satisfaction food quality score has risen over 9 points.
Health Information Management, HIM
Hired new employee, Jennifer Gros.
Participated in the successful implementation of
ICD-10 medical coding classification system, effective
on October 1, 2015.
Participated in the celebration of the 15-year anniversary
of Parallon.
All goals were achieved or exceeded:
•Exceeded the unbilled goal of 1.5 times the average of
one day of revenue.
•Exceeded the delinquency rate goal which allowed
Lakeview Regional to maintain the lowest Medical
Record Delinquency Rate in our division.
HIM Department
•Maintained record reconciliation rate of >95% for all discharged records collected on daily basis.
An average of 4,310 charts are prepared monthly. •Reviewed 100% (average of 720 procedures/month) for timely operative report documentation.
•Processed 923 birth certificates.
•Processed over 6,000 requests for release of patient medical records.
Did you know that HCA has a centralized imaging warehouse that scans medical records
from 5 division hospitals?
10
Departmental News
Information Technology
•Upgraded phone system, voicemail, and PBX console system improving
service reliability and fail over capability.
•Overhaul of Efax system to improve reliability of incoming fax orders
from physicians.
•Upgraded wireless network infrastructure creating faster response times.
This resulted in improved internet speeds for patients, family members,
physicians, and employees.
•GemPay upgrade and expansion expanded payroll deduction using
employee badges as a method of payment to the gift shop, Subway, and
Jack’s Café.
Doug French, IT
•Finished each month either 1st or 2nd in the division in Service Level
Metrics on Incident Response time.
Laboratory
Completed first phase of construction to redo countertops in blood bank and finish
new core lab/serology area. Complete auto-validation of lab results in the Chemistry,
Coagulation and Urinalysis Departments has added an extra electronic surveillance of
critical results and allows faster reporting of all routine lab results.
Daphne Davidson, Lab Assistant, was described by our patients as “a pure ray of
sunshine.” Daphne routinely receives compliments from patients and families for
her personal, compassionate care that helps patients to relax and enjoy (as much
as a needle stick can be enjoyed) their time at Lakeview Regional. Kristy Hunt and
Steven Brown have also received many compliments for their excellent care of inpatients on the evening shift.
Daphne Davidson
The whole phlebotomy team worked to build a more consistent morning lab draw experience for patients, so
the AM labs are collected and results turned out more quickly, including collections 7 days a week at Lakeview
Behavioral Health.
Exceeded the Division ED metric goal for turnaround time for lab procedures from 45 to 42 minutes.
Katherine McGovern, Laboratory Quality
Manager, organized 4 blood drives and collected
52 blood units which saves up to 156 lives in
our community.
Maintained American Association of Blood Banks
Community (AABB) —and Total Joint Commission
accreditations through successful surveys from
each agency.
Lakeview Employee
Engagement ranked #10
in all of HCA and #1 in the
MidAmerica Division.
Lab Department
11
Departmental News
Lakeview
Regional
Physician
Group
Team
PSG Management Team
Lakeview Regional Physician Group – PSG
The Physician Group debuted a newly-designed website,
lakeviewphysiciangroup.com.
Lakeview Regional Physician Group Work Anniversaries:
•Brandon Simon-Davis, M.D.; Jeanne Ancelet, Certified
Surgical Tech and Medical Assistant; Robert (Sean) Morrison,
Radiology Technician; and Janie Parker, Medical Office
Specialist, celebrated 5 years.
PSG celebrated Go Red for Women Day
•Charlyn Rehage was promoted to Medical Office Coordinator
and also celebrated 10 years.
•Cynthia Watson, Medical Office Specialist and Melonie Chandler, Market Manager, celebrated 10 years.
•Leticia Stritzinger, LPN, celebrated 15 years.
Jeanne Ancelet, Heather Bradley and Jeanne Shasteen became certified Medical Assistants.
Materials Management
The department, with the help of HCA, helped supply savings of $529,718 in 2015.
Hired new employee Quameltra Bolden (“Q”).
Omega Concierge
Quameltra “Q” Bolden
Omega offers services designed to help
employees, patients and families with
daily errands. Some of the services
include iPad rental, auto detailing and
maintenance services, housecleaning,
pet care services, and errand running.
The Concierge facilitated thousands
of requests from patients and staff while maintaining a high level of
confidentiality and customer service. We are proud to be a part of the
Lakeview Regional team and look forward to a great 2016!
The Courier drove over 15,000 miles and made over 4,500 pickups and deliveries. Rain or shine, we look forward
to a continued partnership with Lakeview Regional this coming year!
12
Departmental News
PBX & Scheduling
PBX-Communications handles customer service, vendors,
code calls and announcements. They average 1,000 calls a day.
Central Scheduling makes appointments for Endoscopy, Cath Lab,
Cardiology, Respiratory, and Radiology procedures. They average
200 calls a day.
Pharmacy
Pharmacy implemented the Hospira Smart PCA Pumps to
PBX & Scheduling Department
enhance the technology for medication administration safety due to
standardized concentrations, barcoding, decision support and warning clinicians of potential medication problems.
Pharmacy implemented VigiLanz— Clinical Pharmacist Workflow
Software— as a patient care surveillance and decision support tool for
pharmacists, via a web-based application. The benefits are as follows:
1) Reduce variation around evidence-based medicine with standardized
Med Management rules, 2) Improve patient safety with near real-time
medication alerts and triggers, 3) Access patient data during multidisciplinary rounds via mobile device and 4) Document clinical
intervention automatically upon completion by a pharmacist. The
Clinical Pharmacist Workflow (CPW) will position pharmacists to put
patients first.
Pharmacy Team
Pharmacy received one of HCA MidAmerica Division STAR Performer
awards for achieving 93% Pharmacy Employee Engagement.
Pharmacy received a Perfect Score for the Compliance Audit in 2015.
Quality Department
Received the following awards from Joint Commission:
•Top Performer Award 5 years in a row & Gold Plus Stroke Accreditation
with targeted stroke honor roll. (An increase from Bronze to Silver and
now Gold Plus)
•Saved lives through sepsis program.
•Organized first annual Stroke Symposium.
Radiology Department
Quality Department
• P
urchased a new CT unit to help
facilitate increased patient volumes and trauma.
• ACR accredited for lung cancer screening.
• All modalities are ACR accredited.
• A
LL technologists are registered in their special modalities— MRI, CT,
NUC MED, Mammo, Ultrasound, and Vascular Ultrasound.
• All radiology reports are read by Board Certified Radiologists.
CT Team
13
Departmental News
Rehabilitation Department
Outpatient Physical and Occupational Therapy obtained
a new ultrasound and electric stimulation unit. They
also purchased an AirCast Cryo IC Cold Therapy Unit
which uses compression with cold therapy for optimal
management of swelling and pain in various injuries.
Katie Baird, DPT, attended the 2nd out of 3 courses for
Certification of Achievement of Pelvic Physical Therapy.
Her outpatient pelvic floor program continues to grow.
Stacey Stone, Administration Assistant,
Inpatient Rehabilitation
has included the emailing of necessary paperwork to our
new patients in her scheduling and registration routine. By getting this paperwork
completed before their initial visit, patients are able to spend more time with their
therapists rather than filling out paperwork in the clinic.
Chris Benigno was promoted to Director of Rehab Services. Chris joined Lakeview
Regional 4 years ago and was the Manager of Rehab for the previous
15 months. He brings a wealth of experience to his new role.
Respiratory & Cardiology Departments
The respiratory department purchased a transport ventilator to assist with patients
to and from procedures throughout the hospital. The ventilator allows the
Chris Benigno
respiratory therapist the ability to monitor the patient closer and assist in other
duties during the process. The ventilator is more favorable when transporting critically ill patients, as it provides
an accurate tidal volume and rate.
Alvin Rogers was promoted to Manager of Respiratory Services. Alvin joined
Lakeview Regional 5 years ago and brings a wealth of experience to his new role.
The respiratory department achieved all core measure goals for 2015, which include
initial patient assessment within 24 hours was at 95%, medication scan rate was at
98%, and initial patient education within 24 hours was at 93%.
Micah King consistently looks for opportunities to improve the respiratory
department. He was involved in creating a new code bag process that is concise and
more efficient.
Cardiology received a new Vivid E95 Echo machine that takes 4D ultrasound to a
whole new level—potentially helping reduce non-diagnostic exam and cost of care.
Compared to many conventional echo machines, the system acquires more information up front, enabling True
Confocal Imaging and Adaptive Contrast Enhancement for robust image quality.
Alvin Rogers
Amber Finklea, the Cardiology Supervisor continues to exceed expectations as a leader. She did an incredible job
at introducing and educating all the staff members on the use of the new Vivid E95 ECHO machine.
Cardiology maintained 100% compliance with scope cleaning in 2015. They also attained 90% compliance for
echocardiograms dictated within 48 hours post procedure.
Lakeview Regional had the lowest Employee Turnover Rate
in the entire MidAmerica Division— less than 10%.
14
Departmental News
SCU/ICU & Med Surg
Raylin Nichols accepted the Med/Surg manager position. Raylin has
been with Lakeview for 19 years and has a wealth of experience.
Formed Nurse Practice Council with representatives from all nursing
units. Julie Adkins in Telemetry was elected first chairperson and
Casey Simken was elected as vice chair.
Bedside reporting and white board
completion was a focus this year.
Raylin Nichols, Med-Surg Manager,
and Nursing Team
isual Unit was added to Med Surg
V
in an effort to improve safety. This
included “at-risk for falls” patients
monitored 24 hours a day.
Employee engagement was 84% in
Med Surg—top 10% in HCA.
Visual Team
HCHAPS reflected improvement in
following areas: Nurse Communication,
Communication about Medicines,
Pain Management, Responsiveness, and
Discharge Information.
ICU Nursing Team,
Stroke Gold Plus Award
Improved communication amongst staff member’s hospital wide—from patient care techs, radiology, cardiology,
lab and nurses. Patients and families voiced enthusiasm of our new process!
Shift change is completed in 15 to 20 minutes in comparison to 30 to 45 minutes prior to implementation of
bedside reporting.
Social Work
2015 was a busy year for the social work department. We added two
new social workers, Alexis Wolcott and Kate Walker. They are
board certified and bring skill and enthusiasm to our department.
Alexis and Kate are both trained in case management and
psychotherapy. Also during this year, three of our social workers:
Beverley Connor LCSW, Jill Chapoton LCSW, and Tessie Rafferty
LCSW, were certified as Advanced Certified Social Work Case
Managers with the National Association of Social Workers. That
is a great honor and takes a good bit of work. We are fortunate at
Lakeview Regional to have such a skilled group of professionals.
Social Work
Social work is integrated throughout our spectrum of care. Social work
does screenings for all high-risk patients at the acute hospital, participates in the interdisciplinary care team that
meets each Tuesday to review patient needs and is active with the Stroke Program. Social workers see all families
with babies in the NICU and screen for abuse of both adults and children.
Social work is also active in community education and screening. Beverley Connor LCSW participated in the
Stroke Symposium in October to lend her expertise and good humor.
Jill Chapoton, LCSW and Debby Kreller, LCSW became CPI certified in July 2015. They join current
CPI instructors Rosa Moses, RN and Danielle Fath, RN.
15
Departmental News
Debby Kreller, LCSW serves on the board of the National Alliance of Mental Illness, and the social work team is
involved with the St. Tammany Parish Mental Health Task Force.
The social work department, in conjunction with the Case Management Team, has hosted a series of in-service
presentations to ensure that we are up-to-date with the current resources in the community. The social work
team is available both in the hospital and on call 24-hours a day. Social work is instrumental in the placement of
psychiatric patients in the Emergency Department.
As you can see we are an active group and are available to assist as needed throughout the hospital. Social work is
available by physician consult or by employee request.
Women’s & Children’s Services
Labor & Delivery added new processes:
•patients can use pools for immersion therapy
•wireless telemetry to allow for ambulation
while in labor
NICU/Nursery and OB/Peds
We are currently pursuing The Baby-Friendly
Hospital Initiative which is currently held by
only 5 hospitals in Louisiana.
Lisa Strain, RN accepted the Clinical Manager
Women’s Services taking care
NICU staff supporting mom
position as part of our Women and Children’s
and new baby.
of a NICU mom.
Team. Lisa has worked at Lakeview Regional
as part of Perinatal Services since September 2010. As an active member of Association of Women’s Health,
Obstetric and Neonatal Nurses (AWHONN), she participates in numerous educational services and has many
years of experience in Labor and Delivery. Lisa is certified in Inpatient Obstetrics and aspires to be certified in
Intermediate Fetal Monitoring.
Women’s & Children’s Department Happenings:
•Received Lactation Certifications: Kim
Villars, Jessica Simon
• New Stable Instructors: Julie Broussard,
Jenny Vitellaro
•Kelly Engerran is in school to become
BSN and is an AWHONN Instructor.
•Brandi Galiano became an AWHONN
Instructor.
•Kim May transferred to Nursery Dept.
•Elisha Voiselle is in school for BSN.
•Brandi Schwab received her Pediatric
Nurse Practitioner license, and is currently
in school for her doctorate.
•Jeanne Kopecky is currently in school
for Pediatric Nurse Practitioner.
•Michele Fuller is currently in school
for Family Nurse Practitioner.
•New Grandbabies: Lisa Strain,
Janet Davies, Leslie Badeaux
• New Babies: Jessica Hernandez, Kristi
Comeaux (boy), Laura Walker (twin
boys), Rosie Costanzo
•Dawn Vamos’s daughter got married.
•Shanette Brumfield got married.
•Jan McCartney’s son got married.
•Lisa Gennaro’s son plays baseball for
Miss. Gulf Coast Community College
•Melissa Folse’s daughter has a
scholarship to Springhill for softball.
16
My Nurse
Phone #
My Tech
Phone #
Dietary
Nursery/NICU
Lactation
4370/4360
4492
Medication (pain goal)
Last Dose
Next Available Dose
It is our pleasure to carry
your newborn to the nursery,
while you obtain some
much-needed rest. If at any
time you feel sleepy, tired, or
have received pain medication,
call us at extension 4370.
W&C changed out
their patient
communication boards.
Employee Awards & Recognitions
Bret Kolman, Cathy Williams, Harold Fonte, Melissa Sheridan, Willie Paretti, Dr. Charles Muntan
Frist Award Recipients
Named in honor of the late Dr. Thomas Frist Sr., a founder of HCA, this award recognizes individuals whose daily
dedication and care-giving epitomizes the highest standards of quality and personal commitment. This award
is given in recognition of exemplary service to patients and the healthcare community and in recognition of a
dedicated spirit and genuine concern for the welfare of others.
Lakeview Regional Medical Center is pleased to announce the recipients of this year’s Frist Humanitarian Award:
Charles Muntan, MD– a physician who displays a concern for the well-being of others beyond his
day-to-day responsibilities.
Cathy Williams, RN, Women’s Service Director– an employee who gives unselfishly to patients within
our facilities and the community.
Harold Fonte, Volunteer– A volunteer who gives unselfishly to patients within our facilities and the community.
Melissa Sheridan, RN, Nursery/NICU– Excellence in Nursing Award for Compassionate Care
Service Awards
Michelle
Salzer &
Debby
Kreller
Allison Niemi
& Malinda
Webster
Thank you to all
our Lakeview
employees for
your service!
Jenneice Miller, Jeanne Lewis,
& Karen Blackburn
Lisa Marbury
17
Employee Years of Service
35 YEARS OF SERVICE
Catherine Billings, ICU
Janet Davies, Labor & Delivery
Betty Cyprian, Food Services
Linda Howarth, Surgery
25 YEARS OF SERVICE
Lyle Theriot, Human Resources
Cynthia Laborde, NICU
Kim Kocken, OB/Peds
Debbie Coogan, Telemetry
Randy Patterson, Cath Lab
Eleanor Hutzler, Cath Lab
Debra Hasling, Utilization Review
Karen Spell, Outpatient Surgery
Donna Allen, Education
Micah King, Respiratory Therapy
Lisa Gennaro, Labor & Delivery
Barbara Hiern, Labor & Delivery
Patricia Still, Administration
Joan Rice, IT
Joann Morles, Admitting
Deborah Coogan— 25 years of service
Betty Cyprian— 35 years of service
20 YEARS OF SERVICE
Debby Kreller, Social Services
Michelle Salzer, Outpatient Surgery
Sandy Habegger, Outpatient Surgery
Sheila Peters, Linen
Christine Fletcher, Respiratory Therapy
David Chambliss, Respiratory Therapy
Charlene Negrotto, Labor & Delivery
Cynthia Prudhomme,
Step Down Care Unit
Kelo McKay, Infection Control
Lula Williams, Environmental Services
Rejeania Moore, Med Surg
Teresa Settles, Neonatal Intensive Care
Donald Crow Jr., Environmental Services
John Price, IT
Leslie Chatry, Recovery Room
Nancy Stevens, Laboratory
Debra Schmidt, Human Resources
15 YEARS OF SERVICE
David Hemphill, Recovery
Stephen Heck, CATScan
Sandra Kinkaid, Obstetrics/Peds
Tracy Bannon, Labor & Delivery
Mark Coyne, Environmental Services
Lucia Amond, Food and Nutrition Services
Sarah Garcia, Laboratory
Kelly Engerran, Labor & Delivery
Deborah Sayler, Tele Monitoring
Patricia Nolan, Surgery
Daphne Guidry, ICU
Augustine Nemcik, PBX
Linda Paulson, Radiology
Shelly Cunningham, Surgery
Terrance Partman, Laboratory
18
Employee Years of Service
10 YEARS OF SERVICE
Stephen Babin III, Emergency Services
Kim Guzman, Emergency Services
Mary Cochran, Physical Therapy
Audie Sims, Plant Operations
Todd Richard, Pharmacy
Brandon Sanborn, Cardiac Catheterization Lab
Margaret Soileau, House Supervisor
Peggy Hartdegen, Emergency Services
Todd Tardiff, Telemetry
Julie Vitari, Obstetrics/Peds
Annie Nichols, Environmental Services
Barbara Thibodeaux, Newborn Nursery Unit
Lori Mixon, Med Surg
Michael Schofield, CT Scan
Amanda Centanni, MRI
Christina Cobb, Labor & Delivery
Valerie Gullang, PT
Casey Simkin, Med/Surg
Lisa Marbury, Radiology
Denise Gonsior, Outpatient Cardiac Imaging
Deborah Olsen, Laboratory
Chandelle Hickey, Pharmacy
Blake Naquin, Radiology
Charlotte Fuller, Obstetrics/Peds
Latashia Davis, Med Surg
Ronald Lewis, Food and Nutrition Services
Karen Brown, Geri Psych
Georgiana Lacour, Quality Assurance
Alysia Devillier, Emergency Services
Curtis Harding, Jr., Environmental Services
Deidre Markey, Step Down Care Unit
Marina Faust-Arena, Surgery
5 YEARS OF SERVICE
Denise Richards, Cath Lab
Jill Chapoton, Social Services
Jenneice Miller, EVS
Joan Peperone, ICU
Alison Niemi, ER
Jeanne Lewis, Med/Surg
Chris Gervais, MRI
Sonya Allen, Laboratory
Andrea Alleman, OB/Peds
Lisa Gust, PT
Carla James, Telemetry
Shalonda Jackson, Med/Surg
Lauren Carollo, ER
Karen Blackburn, SBH
Jack Martin, Nuclear Medicine
Dinah Justilian, Telemetry
Dawn Shoemaker, Telemetry
Philip Soileau, Telemetry
Malinda Webster, ER
Myrna Solon, Nursery
Dawne Hunter, MRI
Marigny Rodrigue, Pathology
Gay Reisch, Respiratory
Martin Descant, Radiology
Mary Aldridge, Speech Pathology
Edna Thomas, Surgery
Allison Hillman, Telemetry
Gretchen Gros, CDI
Kevin Jackson, Geri Psych
Jose Martinez Jr., Pharmacy
Sheila Meyers, Step Down Care Unit
Allen Joiner, Environmental Services
Jessica Gauley, Emergency Services
Sabrina Howard, Surgery
Vanessa Morrison,
Respiratory Therapy
Jeanee Kopecky, Obstetrics/Peds
Michael Davis, Endoscopy
Susan Vallee, Quality Assurance
Amy Wilson, Environmental Services
Brittany Mobley, Emergency Services
Jason Nettles, ICU
Katherine Grams-McGovern,
Laboratory
Mary Thompson, Emergency Services
Sharon Resmondo, ICU
Adjuan Edgerson, Emergency Services
Tonya McCoy, Occupational Therapy
Gerard Reidling,
Food & Nutrition Services
ChrissyRegusa, PBX
Dana Adams, Quality Assurance
Hannah Johnston, Telemetry
Richard Higgins Jr., Pharmacy
Wendi Keys, Emergency Services
Alvin Rogers Jr., Respiratory Therapy
Sarah Bannan, Occupational Therapy
Landa Gaddy, Med Surg
NatalieDean, ICU
Lisa Strain, Labor & Delivery
MarshaAucoin, Laboratory
Amber Mata, ICU
Janet McCartney, Labor & Delivery
Skyla Thompson, Ultrasound
Noah Cockfield, IT
Retirements
Sandra Habegger— Outpatient Surgery, 23 years
Claudia Adkins—Outpatient Surgery, 23 years
Catherine Brumfield— Materials Management, 15 years
Willo Schech Jr.—Pharmacy, 33 years
Jenefer Schech—Newborn Nursery, 30 years
Thomas Rosselot—Laboratory, 30 years
Anna Caminita—Labor & Delivery, 26 years
19
Physicians
NEW PROVIDERS
Basima Abdul-Razak, MD/Pediatrics
Amy Ananth, MD/Dermatology
Hoshall Barrett, MD/Radiology
James Brown, MD/Pathology
Rebeca Candal, MD/Pathology
Jean Carrasquillo, MD/General Surgery
Eve Cieutat, MD/General Surgery
Alston Dunbar, MD/Neonatology
Andrew Elson, MD/Radiation Oncology
Barry Faust, MD/Pain Medicine
Kelly Gajewski, MD/Pediatric Cardiology
Christine Hemphill, MD/Obstetrics & Gynecology
Jamie Hymel, MD/Obstetrics & Gynecology
Melissa Inman, MD/Nephrology
Lisa Jaubert, MD/Pain Medicine
Margie Kahn, MD/Urogynecology
Victoria Lee, MD/General Surgery
Dennis Lindfors, MD/Radiology
Elizabeth Lindasy, MD/Neonatology
Jeffrey Loose, MD/Pathology
William Luer, MD/Pathology
Scott Macicek, MD/Pediatric Cardiology
Harminder Mallik, MD/Psychiatry
Leslie Meng, MD/Hematology & Oncology
Claire Morgan, MD/Pediatrics
Dale Morvant, MD/Pathology
Jessica Mouledoux, MD/Pediatric Cardiology
Stephen Nelson, MD/Pediatric Neurology
Lori Quintal, MD/Pediatrics
Nathaniel Ranney, MD/Gastroenterology
Jose Rodriguez, MD/Psychiatry
William Shaffer, MD/Radiology
Hugo St. Hilaire, MD/Plastic Surgery
Brendon Sumich, MD/Ophthalmology
Jeremy Timmer, MD/General Surgery
Sharon Tomberlin, MD/Pathology
Penelope Treece, MD/Breast Surgery
Jingya Wang, MD/Radiation Oncology
Welcome to the Lakeview family!
Our Trauma Surgeons
Not pictured:
Jean Carrasquillo, MD
Jeremy Timmer, MD
Lauren Buck, MD
Marco Hidalgo, MD
Victoria Lee, MD
Physician Highlights
•Dr. Gregory Benton was our superstar ER physician in the Lakeview Regional TV commercial.
•Dr. Charles Muntan was on FOX 8 News Live talking about Holiday Safety Tips.
20
Physicians
Congratulations
to Dr. Levi
Dr. Tania Levi, Internal
Medicine and a member
of the Lakeview Regional
Chapter of the Gulf South
Quality Network (GSQN),
was honored for achieving
excellence in three of four
disease suites. Dr. Levi was
presented with awards for
Hypertension Care, Vascular
Care, and Diabetes Care.
Medical Staff Duo
Lakeview Regional Medical Center Annual Physician Appreciation Fishing Rodeo
Dr. George Barnes, Dr. Ross Cazayoux,
Dr. Mark Knower, Dr. Daniel Mokry,
Dr. Laura Johnson,
Dr. Pamela Bartholomew,
Dr. Gary Agena, Dr. Frank Arena,
Dr. Ronald Kluchin & CEO, Bret Kolman
Largest Trout Winner —
Largest Redfish Winner — Dr. Mokry
Dr. Barnes, Dr. Mokry,
& Bret Kolman
21
Dr. Barnes, with Dr. Arena
& Bret Kolman
Volunteer Auxiliary
We have 85 volunteers who worked over 24,000 hours in 2015.
2015 Volunteer Auxiliary Board: Henry Markel, Parliamentarian; Beverly Smith,
Vice President; Viola Dickson, Secretary; Karen Callaway, Treasurer; Jerry Lambert,
President; June Selzer, Past President; Alisha Kennedy, Volunteer Coordinator;
Rita Dollar, Gift Shop Representative (not pictured)
Our Volunteer
Auxiliary
raised $39,000
in 2015 and
donated the
funds to 16 local
non-profits.
Alisha Kennedy,
Lakeview
Regional’s
Volunteer
Coordinator was
selected as one of
the Northshore’s
Finest for the
Cystic Fibrosis
Foundation.
Special Olympics
Volunteer winner,
Addie Lambert
The Volunteer Auxiliary rolled out a new program to
honor the veterans who are patients of the hospital.
Our volunteer veterans:
James Cope, Rubin “Hap” Chandler,
Elwood Trahan, Jim Caldwell, Raymond Kinler,
Daryl O’Donnell & Harold Fonté
22
Volunteer Auxiliary
Volunteer Christmas Party
Volunteers Diana King & Leandra Howze
Alisha Kennedy & Volunteer Ladies
Thank You, Lakeview Volunteers!
23
In The Community
FREE
Health
Screenings
January 23rd
10am –Noon
LRMC-12680-BN-Girls Health Day Banner.indd 2
12/10/15 5:49 PM
Noah Cockfield, IT Director,
with Girls Health Day participants
GIRL’S HEALTH DAY
Lakeview Regional partnered with the Junior League of Greater Covington
to host the Second Annual Girl’s Health Day. Three speakers and 15 vendors
presented topics related to girl’s health issues to an audience of 100 people.
The theme, “Be Healthy. Be Happy. Be You.,” focused on self-esteem, healthy
eating, and internet safety.
“Girls’ Health Day was designed to promote healthy, positive behaviors in girls
between the ages of 6 and 16,” states Dr. Brandee Simon-Davis, Girls’ Health
Day organizer and physician at Lakeview Regional Medical Center. “When girls
are given the tools they need to be strong at a young age, they will grow up to
be strong women, and know how to make responsible and healthy choices.”
Girls took part in discussions presented by Sherrí Hansen (owner, Culinary Kids),
Cathy Williams, Steve Babin,
Christine Howell (local practicing counselor), Emily Ruffino (Franco’s trainer
& Katie Baird
and nutritionist), Catherine Wilburn, MD (owner of Nutrition Company), and
Noah Cockfield, IT Director (social media safety and internet safety). Louisiana
State Troopers discussed seat belt and booster seat safety and distributed materials on bullying. Girls learned
about making healthy food choices from the Junior League Kids in the Kitchen project and participated in
fitness and interactive health activities. Several local health and wellness vendors provided information to help
girls educate themselves on topics relevant to their own lives. Other activities included free health screenings
(vision, hearing, BMI measurements and blood pressure assessments) by
local physicians.
The event also
included an
opportunity to
“Be a Doctor for the
Day,” by performing
simulated surgical
activities using
the da Vinci®
surgical robot.
Robotic Surgery Team
Shannon McMillan
& daughter
24
In The Community
Special thanks to
Tiche Bodet in
Community Relations
for doing a great job
organizing all the
volunteers for community
events and handling
sponsorship requests.
Lakeview was a proud sponsor of the
Hope House Golf Tournament
Earth & Science Day,
a festival-like, hands-on
educational experience
in the areas of nature and
science, was held at
Pontchartrain Elementary
School, April 24th.
30 Lakeview volunteers
participated in
Habitat for Humanity’s
Women Build Day.
Our employees raised over
$9,000 for United Way.
The Professional Women
of St. Tammany
The Professional Women
of St. Tammany
and
The Volunteer Auxiliary
of Lakeview Regional Medical Center cordially invite you to the
r
Holiday Bazaa
2015
F Ree CoM
MuNiT
y eveNT
at
Lakeview Regional Medical Center
95 Judge Tanner Boulevard, Covington
Thursday, November 12, 2015 • 11 am – 4 pm
4 pm – 6:30 pm after Hours
Support our local businesses— kick off the holiday season with
shopping, friends, and fun! Over 20 door prizes available to WIN!
For more information, please contact
Amy Sellers 985-626-3814 amy.sellers@regions.com
or
Aimee Dodds 985-507-3686 aimee.dodds@proforma.com
LRMC-11610 08/15
Professional Women
of20St.
15 Tammany
and
y Bazaar
daVolunteer
oliour
H
Auxiliary hosted the
2nd annual Holiday
Bazaar with over
30 vendors and
$2,250 was raised for
Nursing Scholarships.
and
The Volunteer Auxiliary
of Lakeview Regional Medical Center cordially invite you to the
F Ree CoM
MuNiT
y eveNT
at
Lakeview Regional Medical Center
95 Judge Tanner Boulevard, Covington
Thursday, November 12, 2015 • 11 am – 4 pm
4 pm – 6:30 pm after Hours
Support our local businesses— kick off the holiday season with
shopping, friends, and fun! Over 20 door prizes available to WIN!
For more information, please contact
Amy Sellers 985-626-3814 amy.sellers@regions.com
or
Aimee Dodds 985-507-3686 aimee.dodds@proforma.com
Lakeview is a proud sponsor
of Sweet Soirée.
Steve Jacob, Kim Melvin
& Dr. Karlin at Sweet Soirée.
LRMC-11610 08/15
Our employees
raised $14,914
for American
Heart
Association
and had 56
participants in
the Heart Walk.
25
In The Community
Eggstravaganza & Rubber Duck Regatta
Lakeview Regional Medical Center hosted the
3rd Annual Kids’ Town EGGStravaganza on “the
Green” on Sunday, March 29th. 3,800 people
attended and $15,800 was raised for Kids Town.
The event, which took place adjacent the pond
facing the hospital, featured three different agelevel Easter egg hunts, special eggs with Elmer
Candy coupons, food and drink, arts & crafts
tents, entertainment, photos with the Walgreens
Easter Bunny, and the Corporate Baby Duck
Beauty Pageant. The highlight of the day was the
Rubber Duck Regatta Race. All proceeds were
dedicated to the construction of KidsTown, a
child-sized, western-style railroad town designed
for interactive play that will include a fire station, sheriff’s office, general store, and more.
“We are thrilled to host this fun, family event that will help fund Kids Town,” states Kim Melvin, LRMC Director
of Marketing. “The Tammany Trace Foundation shares our commitment to the children of this community, and
our combined efforts will assist in continuing to enhance our quality of life in St. Tammany.” The Tammany Trace
Foundation is the 501(c) (3) nonprofit organization that is the inspiration behind the special events and fundraisers
that help support numerous projects on the trace.
Eggstravaganza Nursing Crew
Tony Lemoine & Pat Brister
Grace Armontrout
Castleberry girls
26
Fire Department & Pat Brister
Lyle Theriot & Denise Ferrara
In The Community
The Magic of Memories
Classic Car Show
Inaugural Street Rod & Classic Car Rally
Lakeview Regional Medical
Center Auxiliary had a great
Open Car Show benefitting the Louisiana Alzheimer’s Association
showing for the Inaugural
Street Rod and Classic
Car Show. “The Magic of
Memories” was held in the
park area and registered 75
vehicles! Many spectators
Hosted by:
stopped by to view all of the
street rods and classic cars.
Volunteer Auxiliary
95 Judge Tanner Blvd., Covington, LA 70433
We distributed awesome door
50/50 Drawing • Music • Food • door Prizes
prizes throughout the day, had
Awards for
Top 25 Cars • Top 25 Trucks • Sponsor Awards
a 50/50 drawing, oldies but
Car Registration 8:30–11:30 / $25 day of show
Judging 11:30 –1:30
Awards 3
goodies were played by the
Free Admission for viewing
DJ, and food and snowballs
were available. We gave out
25 Awards for the top trucks,
Ray Kilner
25 Awards for the top cars, 12
Sponsor Awards and LRMC best of show award. Over $4,500 was raised
for the Louisiana Alzheimer’s Association.
June 20, 2015
Cindy & Rickey Quigley, event organizers
am
am
pm
pm
For more information, please contact Ricky Quigley at 985-237-9134
or Cindy Quigley at 985-273-8579.
Lakeview Team
NAMI SEMINAR
Lakeview hosted the
National Alliance of
Mental Illness (NAMI)
seminar.
Cindy Quigley,
Sales Director, &
Martha Benson,
Program
Coordinator—
NAMI of
St. Tammany
Lizette Alvarado & Sherry West at the
Project Graduation 5K.
Lakeview supported the Kiwanis Project
Graduation Fun Run.
27
In The Community
difficulty walking numbness
headache vision problems
difficulty talking weakness
confusion
dizziness
Get the facts. Save time. Save lives.
Stroke Education Symposium
October 17, 2015
•
9 am –12 pm
Volunteers
Rehab Volunteers
• Stroke Risk Assessment • Blood Pressure Checks • Nutritional Tips
• Height/Weight/BMI • Rehabilitation Demonstrations
• Community Resources •Door Prizes
Stroke
Symposium
Please join us for a Community Stroke Event at Lakeview Regional Medical Center.
Dr. El Khoury will give a presentation on stroke signs, symptoms, treatment and prevention.
Door prizes consist of one month free membership to Franco’s, two tickets
to the LSU Homecoming game, as well as many others.
To register please call 985-867-3900 or online at lakeviewregional.com.
95 Judge Tanner Blvd. Covington, LA 70433
LakeviewRegional.com • facebook.com/LakeviewRegional
The Inaugural Stroke
Symposium was a huge
success. Thanks to
Kelo McKay, Amy Montet
and Dr. El Khoury for
organizing this great
community event.
Michael Montet &
Daphne Guidry
Stroke Symposium Team
Autism awareness walk
Scouts leading the walk
Chris Benigno, Ann Boucher,
& Leanne Schmidt
Lakeview Regional Medical Center was a sponsor of the 4th
annual Autism Awareness Walk and Family Fun Day. This
half-mile walk/run fundraiser for SOAR (Strengthening
Outcomes with Autism Resources) included food, music,
raffle items, silent auction, and more. It was a stormy day
so the attendance was
light but the event was
very special. This was the
first year it was hosted at
Lakeview. The SOAR
Team did a
spectacular
job and we
look forward
to hosting
the event
in 2016.
Alisha Kennedy, Lizette Alvarado
and their boys
28
Jimmy Corne supporting
Autism Walk
In The Community
Safe Sitter program
Safe Sitter educational seminars were offered several times during the year.
AMERICAN HEART ASSOCIATION
NAMES LAKEVIEW REGIONAL
A GOLD LEVEL FIT-FRIENDLY
WORKSITE
Walking Path set as site for Stroller Walk
Meet-Up for Moms with Strollers
Lakeview Regional Medical Center is pleased to
announce it has been named to the American
Heart Association’s annual list of Gold FitFriendly Worksites. This is the second year
Lakeview Regional has received this designation.
The American Heart Association’s Fit-Friendly
Worksites Recognition Program recognizes
employers who champion the health of their
employees by creating physical activity programs within the workplace. In 2009, Lakeview Regional introduced
the Start! Walking Path as part of the national initiative to be a catalyst for positive change in American business.
Recently, the path, which measures 3 tenths of a mile long, was selected as the first American Heart Association
officially designated Walking Path on the Northshore. “We are proud to be recognized as a leader in the national
movement to improve corporate wellness,” states Bret Kolman, Lakeview Regional’s Chief Executive Officer. “On
a daily basis, Lakeview Regional is committed to providing physical activity and wellness opportunities for our
employees to improve their overall health and well-being.” Lakeview Regional’s commitment to a healthier workplace
environment also includes a comprehensive wellness program and, more recently, the addition of an H2U Health
Center, both of which are creating a culture of health within the hospital community. In addition to promoting
healthier lifestyles to its employees, Lakeview Regional is committed to offering opportunities for better health to the
community. On Tuesday, June 23 at 10AM, moms with strollers were invited to a Stroller Meet-up where they can join
other moms for a walk along the Start! Walking Path.
According to the American Heart Association, studies suggest that implementing a worksite physical activity
program and promoting a culture of activity will help increase productivity, reduce absenteeism, lower turnover
and reduce healthcare costs. Lakeview Regional’s recognition as a Gold Level Fit-Friendly Worksite will serve as an
encouragement to other businesses to participate and demonstrate similar activity practices for their employees.
29
In The Community
“GREAT SAVES” DON’T
ONLY HAPPEN ON THE
BASEBALL DIAMOND
Lakeview Regional honored
EMS Heroes during National
EMS Week
During National EMS Week,
Lakeview Regional recognizes and
gives back to EMS, our healthcare
partners who make a difference
every day for our patients.
EMS Great Save Event honored
those first responders that saved lives
through quick action and competent
care. In honor of National EMS
Dennis Boushie, operator/EMT, St. Tammany Fire District 12;
Week (May 17–23, 2015), Lakeview
John Becklehimer, ED RN; Mary Folse, patient, David Folse, patient’s
Regional Medical Center recognized
husband; Dr. Ramy El Khoury, Lakeview Regional Medical Center
the dedication of those who provide
Stroke Director; Dr. Jay Desalvo, ER physician, Lakeview Regional
the day-to-day lifesaving services
of medicine’s “front line.” At the
Medical Center; Elliott Ory, paramedic, St. Tammany Fire District 12;
event, one patient was reunited with
Jeanne Terrebonne, RN ED
her EMS crew and medical staff
that was instrumental in her care
and subsequent recovery, providing a rare opportunity to say “thank you,” a step that is often a significant part of the
healing process.
“We thought National EMS Week was the perfect time to honor the emergency medical services personnel for their
fast, efficient, and compassionate treatment,” states Bret Kolman, Lakeview Regional Chief Executive Officer. “If
it wasn’t for the immediate response of these individuals many would not have survived or would have faced severe
debilitating deficits.” First responders seldom learn of the outcomes of the patients they treat. This Great Save Event,
which is set to become a quarterly event, will offer a chance for updates and reunions.
EMS Patient Testimonial — Mrs. MARY Folse
During a recent stay with family in Covington, Mr. Folse found his wife
on the ground unresponsive. Paramedics from Fire Department 12 who
responded were expecting a head injury, but upon assessment of Mrs.
Folse’s condition they realized it was more likely a stroke. Paramedics
immediately took Mrs. Folse to Lakeview Regional Medical Center.
During transport, Lakeview Regional activated Code Purple, an internal
alert for a potential stroke patient which mobilizes appropriate staff
and ensures the CT scanner is ready. Mrs. Folse had a significant stroke
involving a blood clot, which required administration of tPA to help
dissolve the clot and restore blood flow to the area of her brain that was
affected. As any medical decision can be frightening, Mr. Folse relied
on the expertise of ER physician Dr. Jay DeSalvo and the neurologist on
call, Dr. Ramy El Khoury. He said, “Do for my wife whatever you would
do for yours.”
(continued on p. 31)
30
Patient Mary Folse &
Brittany Mobley, ER Nurse
In The Community
Mrs. MARY Folse Testimonial, CONT’D…
her “rebirth” at
Lakeview Regional
on the night of
her stroke.
Although tPA administration is given at Lakeview,
the nature of Mrs. Folse’s stroke necessitated that she
be transported to a higher level of stroke care in order
for her to have the best chance of a positive outcome.
She was transported by Acadian Ambulance to Tulane
Medical Center, a comprehensive stroke center with
interventional capabilities, not currently available on
the Northshore. Following her procedure and inpatient
rehabilitation therapy, Mrs. Folse returned to Covington
to live with her daughter and continue outpatient
rehabilitation therapy and occupational therapy
at Lakeview Regional. She is doing extremely well
considering the severity of her stroke.
Mrs. Folse’s
husband spoke on
her behalf at the
event. He relayed
the story of that
night, his voice
full of emotion as
he recounted the
event. He spoke
to the caregivers
and thanked them
Dr. Ramy El Khoury,
for helping his
Stroke
Center Director
family in their
time of need.
Administration of the hospital also thanked the EMS
crews for their ability to assess that Mrs. Folse was
having a stroke and not a head injury, and for making
the decision to bring her to Lakeview’s ER, a certified
primary stroke center.
On May 21, Lakeview Regional hosted their firstever EMS Great Save Event, highlighting Mrs.
Folse’s story and re-uniting her with the paramedics
and ER staff who cared for her that night. The
event was held during EMS Appreciation week
as a way of highlighting the importance of the
relationship between first responders and hospitals in
emergency care. Medics from both Fire Department
12 and Acadian Ambulance were present to receive
recognition for their roles, and Mrs. Folse was presented
with a new birth certificate commemorating
Fight
like a
“Fight Like A Girl”
Honored Breast Cancer
Awareness Month
Lakeview Regional Medical Center
Women’s Center, the most technologically
progressive hospital on the Northshore, is
committed to the fight against breast cancer.
Our Women’s Center is the only facility
with the technology and staff to offer sameday results if a screening mammogram is
abnormal. Less stress and anxiety.
Clear results, fast!
Girl
Your Connection to Women’s Care
Lakeview Regional Medical Center Women’s Center, the most
technologically progressive hospital on the Northshore,
is committed to the fight against breast cancer.
Partnering with our Northshore Community
Lakeview Regional Women’s Center is the only facility with the technology and staff to
offer SAME-DAY RESULTS if a screening mammogram is abnormal. Less stress and anxiety.
Clear results, fast!
In honor of National Breast Cancer Awareness Month, throughout the entire month of
October Lakeview Regional Medical Center will offer*:
• Digital Screening Mammograms ($50) • Bone Density Scans ($50) • Augmentation ($75)
*We accept all major insurance plans. Physician order required.
31
95 Judge Tanner Blvd. Covington, LA 70433 • LakeviewrRgional.com • facebook.com/LakeviewRegional
In The Community
6th Annual Boo Fest
The 6th Annual Boo Fest had the largest crowd yet with over 9,000 people,
sixty decorated houses were on display to children of all abilities to visit,
and 20 chili cook off teams competed. We raised over $50,000 for ACCESS
(Adapting and Changing Child’s Environments with Successful Solutions).
Dr. Aaron Karlin was interviewed on FOX News 8, and discussed Lakeview
Regional Medical Center’s involvement in hosting the 6th Annual Boo Fest, an
event benefiting children with disabilities, and open to all children and their
families. The family-friendly day packed with lots of fall-themed activities,
included pumpkin decorating at the pumpkin patch, face painting, all-abilities
games, a photo booth, music and dancing provided by a DJ, a visit by State
Police Troop L, and trick or treating to nearly 60 “gingerbread-style” houses
and castles! Children wore their favorite Halloween costumes and took part in
the annual Boo Fest costume contest for the title of “Scariest,” “Most Original,”
“Crowd Favorite,” and “Best Group” costume.
Boo Fest Costume Winner
Karlin Family
Caroline Rousseau
Ms. Eleanor donating Beanie
Babies for special needs children
32
Anna Blanchard, Brandy Parker,
Ava Rietschel and Heather Rietschel
In The Community
BooFest Volunteers
BooFest Chili Cookoff Winners
33
In The Community
Breakfast with Santa
We hosted Breakfast with Santa on December 5th. All children ages 3–8
were invited to join in the fun, including breakfast, crafts, and a photo with
Santa. Admission to the event was one unwrapped toy which was donated
to St. Tammany Project Christmas. “Most of us know the joy of Christmas
morning and relish in the excitement of our children when they see that
Santa has come,” stated Bret Kolman, Chief Executive Officer for Lakeview
Regional. “But for thousands of children right here in our own community
that experience doesn’t always happen. We are humbled to be a part of
making those happy Christmas memories for some of the most disadvantaged
families in St. Tammany Parish.”
According to organizers of St. Tammany Project Christmas, 1,500 children
from nearly 500 families across St. Tammany Parish were presented with gifts
in 2015. The organization was established in 2002 to give the needy families
of St. Tammany Parish a complete Christmas. In addition to gifts for the
children, families received food, including a ham or turkey.
34
Dr. Luis Alvarado & Family
In The Community
A special thank you to Troop 30243
for their very generous holiday
donations! Lakeview Regional Medical
Center is honored to receive gifts for
our patients during the holiday season.
Special thanks to Daphne Guidry
and Mirtha Arias for meeting with
the troop and passing the presents out
to our patients!
school sponsorship
Special thanks
to Jack’s Café
for sponsoring
hospital
community
events.
Lakeview Regional Medical Center sponsored
several local schools in the St. Tammany Parish area
in 2015.
Proud sPonsor of the hannan hawks
35
Employee News
Management served employees lunch.
Lakeview
Regional
wished
Kevin
Samrow
good
luck in
his future
endeavors.
Jenny Boyd Gensler got married.
Lakeview celebrated
Certified
Nursing Day
Lakeview Voice Committee
The Lakeview Regional Medical Center Employee Advisory
Group (Voice Committee) provides a forum for employees to voice
concerns or issues that affect them in their workplace and to advise
management of their ideas and suggestions for improvement.
The Voice Committee meets regularly to increase management
awareness, address workplace issues, develop respect and trust,
and communicate the work of the EAG with other employees.
Voice Committee Team at BooFest
Voice Committee Objectives:
•Enable employees to have the opportunity to voice concerns, suggestions, and opportunities for improvement.
•Provide an additional communication tool for employees.
•Enhance management’s awareness of the issues affecting employee performance and/or satisfaction.
•Promote mutual trust throughout the organization and support a culture of problem solving, inclusion, and participation.
•Provide a constructive and respectful environment for discussion of issues, problems, and potential solutions.
36
Website & Social Media
New website feature— you can
now register online for educational classes,
community events, and physician appointments.
Lakeviewregional.com website
had over 200,000 annual visits with
38% increase in organic search.
Health Risk Assessments—
Now Available on Our website
Eating right and exercising are great steps toward
leading a healthy life but did you know your family
history, age, and countless other factors can still
put you at risk for health problems? Try our free
risk assessments to learn more about your risk
for certain health conditions, and take action to
prevent future complications.
Breast Cancer— Estimate your personal risk of
developing breast cancer, identify your risk factors,
and learn how to improve them.
Colon Cancer— Estimate your personal risk of
developing colon and rectal cancer, identify your
risk factors, and learn about colorectal cancer
screening options and guidelines.
Heart Disease— Compare your actual age to
your heart’s biological age, calculate your risk of
developing cardiovascular disease, and prioritize
your most harmful risk factors.
Facebook
In 2014 and 2015, Facebook marketing efforts
included a combination of Fan Building & Post
Promotion to grow Lakeview Regional’s Facebook
fan base as well as increase Facebook page and post
engagement. The fan base has increased by 100%
this year.
Stroke or TIA— Learn about strokes and how they
can hurt you, estimate your personal risk of having
a stroke, and identify your risk factors and how to
improve them.
37
95 Judge Tanner Blvd. Covington, LA 70433
lakeviewregional.com
facebook.com/LakeviewRegional
LRMC-13519 04/16