dealer kit in pdf format

Because Every Parking Lot Is A Jungle!
www.DingMonkey.com
www.DingMonkey.com
DingMonkey Protection Plus is a Service Maintenance Agreement For:
• Key Loss Replacement.
• Ding & Dent Repair.
• Minor Exterior Paint Scratch Repair.
• Interior Rip, Tear & Burn Repair.
• Windshield “Star” & Crack Repair.
• Wheel Scuff Repair.
See sales representative for price.
DMDK 0115
Ding & Dent Repair
Minor Exterior Paint Scratches
Wheel Scuff Repair
Key Loss Replacement
Interior Damage
Windshield Star Repair
Administration Overview
Administration & Insurance Partners
DingMonkey has developed a strategic partnerships with AmTrust North America providing our distributors and
customers the added protection they deserve. This partnership contributes to the strength and stability of our
marketed programs. Working closely with our Insurance partners ensures the long term viability of DingMonkey.
DingMonkey’s Admin & Insurance provides access to all 50 states and has a rating, “A” Excellence, by A.M. Best.
About DingMonkey Inc.
DingMonkey’s management team consists of seasoned professionals with entrepreneurial experience, attitude and
attention to detail. Our years of industry experience ensures we deliver innovation and leadership in product
development with ongoing advancement to exceed our client’s needs.
“At DingMonkey Inc., we believe the automotive aftermarket industry is in need of a vital change with regard to
the way products are presented and ultimately perceived by the consumer.” Stated Drew Eckman, President,
DingMonkey Inc.
DingMonkey offers “peace of mind” protection to consumers, along with innovative time saving solutions to help
industry professionals with immediate access to information. DingMonkey’s management team is committed to
consumer education and awareness as it strives to differentiate from the competition.
“The win/win is to present products that are meaningful to the ownership experience and are a real value to the
consumer.” Stated Charles Reinert, Founder and CEO for DingMonkey.com
About AmTrust North America, Inc.
AmTrust is a multinational specialty property and casualty insurer focused primarily on serving the low-hazard, noncatastrophic insurance of the underserved niche markets. Through its Small Commercial Business segment the
company provides workers’ compensation and other commercial package products to small businesses in the U.S.
nationwide through approximately 8,000 agent network and 44 Managing General Agents.AmTrust transacts business
through eleven insurance company subsidiaries: Technology Insurance Company, Inc. (TIC), and Wesco Insurance
Company (WIC) write small commercial business, specialty risk insurance, extended warranty coverage and specialty
program property and casualty coverage in the U.S.
Through its vertically integrated proprietary technology system, management maintains sound underwriting and
strong efficiency by enabling paperless business submissions, consistent underwriting and strong claims management.
Strong technology and its efficient capital structure, including the benefit of the long-term quota share agreement with
Maiden Holdings, Ltd., are keys to AmTrust’s ability to maintain a low expense ratio and generate strong returns.
Additionally, the group benefits from a comprehensive marketing and operational structure developed for the
property/casualty operations. Components of its business plan focus on specialized products which are delivered to a
niche market through select independent agents.
DMDK 0115
DATE (MM/DD/YYYY)
12/10/2014
CERTIFICATE OF LIABILITY INSURANCE
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to
the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to
the certificate holder in lieu of such endorsement(s).
INSURED
CONTACT
NAME:
PHONE
(A/C, No, Ext):
E-MAIL
ADDRESS:
PRODUCER
CUSTOMER ID #:
Northcoast Warranty Services, Inc.
800 Superior Avenue E., 21st Floor
Cleveland, OH 44114
PRODUCER
INSURER A :
AmTrust North America, Inc.
th
59 Maiden Lane, 6 Floor
New York, NY 10038
FAX
(A/C, No):
INSURER(S) AFFORDING COVERAGE
NAIC #
Wesco Insurance Company
25011
INSURER B :
INSURER C :
INSURER D :
INSURER E :
INSURER F :
COVERAGES
CERTIFICATE NUMBER:
REVISION NUMBER:
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PER IOD
INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSR
LTR
ADDL SUBR
INSR WVD
TYPE OF INSURANCE
POLICY EFF
POLICY EXP
(MM/DD/YYYY) (MM/DD/YYYY)
POLICY NUMBER
GENERAL LIABILITY
COMMERCIAL GENERAL LIABILITY
CLAIMS-MADE
OCCUR
N/A
GEN'L AGGREGATE LIMIT APPLIES PER:
POLICY
PROJECT
AUTOMOBILE LIABILITY
LIMITS
EACH OCCURRENCE
$
DAMAGE TO RENTED
PREMISES (Ea occurrence)
$
MED EXP (Any one person)
$
PERSONAL & ADV INJURY
$
GENERAL AGGREGATE
$
PRODUCTS - COMP/OP AGG
$
$
LOC
ANY AUTO
COMBINED SINGLE LIMIT
(Ea accident)
$
ALL OWNED AUTOS
BODILY INJURY (Per person)
$
SCHEDULED AUTOS
BODILY INJURY (Per accident)
$
PROPERTY DAMAGE
(Per accident)
$
N/A
HIRED AUTOS
$
NON-OWNED AUTOS
$
UMBRELLA LIAB
OCCUR
EACH OCCURRENCE
$
EXCESS LIAB
CLAIMS-MADE
AGGREGATE
$
DEDUCTIBLE
RETENTION
N/A
$
$
$
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY
Y/N
ANY PROPRIETOR/PARTNER/EXECUTIVE
OFFICER/MEMBER EXCLUDED?
N/A
(Mandatory in NH)
If yes, describe under
DESCRIPTION OF OPERATIONS below
WC STATUTORY LIMITS
OTHER
E.L. EACH ACCIDENT
N/A
Contractual Liability Insurance
$
E.L. DISEASE - EA EMPLOYEE $
E.L. DISEASE - POLICY LIMIT
A
$
WIC-NWS-SCRI-030113
8/1/2013
Until
cancelled
$
As per the designated service
contracts.
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is required)
Wesco Insurance Company provides contractual liability insurance coverage for designated vehicle ancillary contracts.
CERTIFICATE HOLDER
Ding Monkey, Inc.
P O Box 121039
Fort Worth, TX 76121
ACORD 25 (2009/09)
DMDK 0115
CANCELLATION
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED
BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN
ACCORDANCE WITH THE POLICY PROVISIONS.
AUTHORIZED REPRESENTATIVE
© 1988-2009 ACORD CORPORATION. All rights reserved.
The ACORD name and logo are registered marks of ACORD
CONTRACT NUMBER
SERVICE CONTRACT
Dealer Information
Customer Information
FIRST NAME
MI
DEALER NAME
LAST
DEALER NUMBER
ADDRESS
CITY
STATE
ZIP
CITY
EMAIL ADDRESS
EFFECTIVE DATE
EXPIRATION DATE
MAKE
PURCHASE PRICE
Used Vehicle
DEALER REPRESENTATIVE SIGNATURE
MODEL
CUSTOMER SIGNATURE
VIN
ZIP
By signing below, Customer acknowledges that he/she has fully reviewed
and understand the terms and conditions of this Service Contract.
Vehicle Information
New Vehicle
STATE
Acknowledgement & Signature
Term of Coverage
YEAR
ADDRESS
DATE
ODOMETER
All claims and customer service issues may be initiated by going to www.DingMonkey.com and selecting CUSTOMER at the top of the
page. Please review the Conditions and Limitations section and specific type of damage/repair sections below prior to submitting a claim.
Interior: Interior repair is defined and limited to: scratches scuffs and tears that are accidental on
leather and cloth seats, door panels, arm rests not to exceed one inch in diameter or three
inches in length. Damage due to neglect, collision, stains and normal wear are excluded.
Benefits are subject to industry standard method of repair without removal of any OEM
safety devices.
M
PL
Conditions and Limitations:
DingMonkey can't guarantee that all damaged areas are repairable. We do not cover
preexisting damage, hail damage, collision, vandalism, neglect, large deep dents, creased
metal, bumpers, mirrors, missing, cracked or damaged paint. If in the judgment of the
certified technician, best efforts had been used, the obligations of Administrator under this
contract have been fulfilled. We do not provide benefits that are inaccessible due to:
extensive aftermarket equipment, inaccessible areas, aftermarket wheels, repainted body
panel, or any other part that is not OEM. If your claim is not fulfilled within 9 0 days after
filing, it will be closed.
Factory Alloy Wheels: Repairable wheels are defined as and limited to, factory alloy wheels. Minor cosmetic
scuffs and scratches that are repairable and limited to industry reconditioning methods.
Limited to one repair per wheel, two wheels per claim, and not to exceed four repairs
during the Service Contract term. Aftermarket, chrome, and painted w!heels are excluded.
Damage is limited to repairable cosmetic surface damage only and does not include any tire
coverage or bent wheels caused by a road hazard or accident. Administrators attempt to
repair fulfills all obligations under this Service Contract.
E
The Service Contract is issued for three (3) years from the effective date. Certificates can
be renewed for an additional three (3) years by the original Service Contract holder. Service
Contract renewals must be completed 30 days prior to or 30 days following expiration.
Please renew or obtain more information on renewals by visiting o!ur website at
www.dingmonkey.com or send renewal request to renew@dingmonkey.com. Protection is
valid from the effective date on the Service Contract. Renewal pricing is subject to change.
Please allow up to 30 days for renewal Service Contract to be processed.
SA
Prior to Service: Service Contract holder may visit our website at www.DingMonkey.com then click
CUSTOMERS then FILE A CLAIM for fastest service. You may also send an email
including your Customer number, updated contact information, and attached photos of
damaged areas to claims@dingmonkey.com or call (888) 286-7551 and talk to one of our
friendly customer service reps. You will be notified within 3 business days with further
instructions. Benefits will not be paid without prior authorization from D!ingMonkey. Upon
completion of authorized repairs, Customer must sign technician’s document to verify
completed repairs. No deductible applies to authorized repairs.
Door Ding Repair: Paintless Dent Repair is a process developed by the automobile manufacturing community,
using specialized hand tools to gently push the metal back to its original form without
harming the vehicles factory paint. Repairable areas are defined as and limited to exterior
vertical body panels repairable within the limits of Paintless Dent Repair inspected and
approved by an authorized PDR technician. If the damage to the vehicle is not repairable
by PDR methods, no benefit is provided. Damage caused by any vehicle in motion is
excluded from coverage. Such damage may be directed to the owner’s comprehensive
insurance policy.
Windshield Repair: Windshield stars and cracks caused by small debris will be repaired under industry
standards limited and not to exceed two inches in length or diameter. If the damaged
windshield should need replacement because repairs would not allow it to function safely,
the Service Contract holder should contact their comprehensive insurance provider for
replacement. The administrator will reimburse the registered owner the deductible portion
of their comprehensive insurance claim (for windshield replacement claim only) on the
registered vehicle up to $250.00. No deductible reimbursement benefit will be paid without
proof of Service Contract holder’s filed and paid comprehensive insurance claim. All
claims need to be filed within 3 days of discovery of the windshield damage.
DMDK 0115
Exterior: Paint touch-up repairs are defined as and limited to, paint scuffs, scratches, & minor
scrapes, not to exceed 5 inches. All repairs are to be considered non-body shop, and
requires the use of, specialized reconditioning air brush or airless spray tools. Repairable
areas are defined as and limited to exterior metallic vertical body panels repairable within
the limits of our technician. DingMonkey or assigned technician can't guarantee a 100%
Factory color match or factory paint blend. Damage caused by any vehicle in motion is
excluded from coverage. Such damage may be directed to the owner’s comprehensive
insurance policy.
Key Replacement: In the event Key is lost, stolen or destroyed, Administrator will provide for an OEM or
aftermarket equivalent as a replacement . The absence of a Key at the time of a Vehicle
delivery does not constitute a Covered Loss. Only the Keys that are provided at the time of
Vehicle delivery is covered under this plan. Eligible Key means ONE (1) Key (including
FOB and/or remote) provided to Agreement Holder at the time of the Vehicle's original
delivery. Key replacement benefit is limited to one (1) Key per Service Contract Holder per
term. Note: Valet Keys and aftermarket devices (such as remote start) are excluded from
coverage.
Transfer of Coverage:
The balance of the original coverage term may be transferred to another private party
purchaser of the registered vehicle. Send proof of vehicle sale and title transfer to
transfer@dingmonkey.com. The new owner will be contacted to facilitate payment of the
$50 transfer fee. Transferred agreements are not cancelable or refundable.
Cancellation: This Service Contract may be cancelled for a full refund if no claims have been submitted
within the first 30 days or longer if required by state law. After 30 days and no claim has
been submitted, customer may cancel this Service Contract and receive a pro-rated refund
based on the number of days from the effective date, minus a $50 cancellation fee. Service
Contract become non-cancelable and nonrefundable once a claim has been submitted. All
cancellation requests must be sent to cancel@dingmonkey.com for consideration and
processing and must include a copy of this Service Contract, updated contact information,
and reason for the request.
The obligor for this Service Contract is Northcoast Warranty Services, Inc.
The administrator for this Service Contract is:
Ding Monkey, Inc. PO Box 121039 Fort Worth, TX 76121. 888-286-7551 www.DingMonkey.com
DingMonkey Protection Program Dealer Agreement
THIS AGREEMENT (herein referred to as the “Dealer Agreement”), dated this _______ day of _________________, 201___, is entered into by and
between DingMonkey™ Inc. Protection Program (hereinafter “Program”, a Texas Corporation (hereinafter “DM”) and,
_______________________________________ (hereinafter “Dealer”). WHEREAS, DM desires to offer DM’s Program to be sold by Dealer, and WHEREAS,
Dealer desires to market DM’s Program in connection with its vehicle sales and service. NOW THEREFORE, it is agreed as follows:
DEALER OBLIGATIONS
1. Dealer agrees to follow the instructions and procedures relating to the Program as outlined by DM, including any and all additions, deletions, and
amendments that DM may furnish from time to time.
2. Dealer agrees and acknowledges that the Dealer’s sales production will be monitored on a monthly basis. Dealer further agrees that if it fails to submit
new sales business for a consecutive three (3) month period, Dealer will be subject to termination for non-production at the sole option of DM.
3. Dealer agrees to timely submit, no later than thirty (30) days after the end of the calendar month, to DM all agreement sales and sales revenues thereto
by such dealer.
4. DM agrees to refund cancellations processed and reported on the monthly statement. In the event of repossession, Dealer agrees to refund to lien
holder Dealer’s pro-rata share of the agreement price for those agreements canceled by lien holder prior to expiration.
5. Dealer agrees to have no authority to make, alter, modify, waive, or discharge any terms or conditions of the agreements or any performance there
under, nor to incur any liability on behalf of DM.
6. Dealer shall be fully and solely responsible for any claim with respect to any door dings on new and used vehicles that were in existence on or before
the date an agreement was issued by the Dealer.
7. Dealer agrees, in the event of a hailstorm causing hail damage to Dealer’s inventory, the sales of DM’s Program shall immediately cease and shall not
resume until the Dealer receives written permission by a DM representative. This will certify that Dealer’s vehicles vertical panels are certified free of
pre-existing damage.
DM’S OBLIGATIONS
1. DM agrees to supply forms, advertising, and promotional material for use by Dealer, all of which shall remain the property of DM and which shall be
returned to DM in the event of termination of this Agreement.
2. DM agrees to cover all repairs arising under valid agreements and to be completed within a reasonable time after notice of the claim, but shall not be
liable for any delays caused by circumstances beyond its control.
3. In the event that Dealer issues an agreement in error, DM shall, within thirty (30) days from the date of the receipt of the copy of the agreement for such
non-qualifying vehicle, return said agreement to the contract purchaser with ample explanation. DM is under no obligation(s) to investigate or arrange
for the payment of repairs of any vehicle if the vehicle did not qualify under existing requirements and qualifications as outlined by DM.
4. DM shall have no obligation or liability for any pre-existing door dings or hail damage on new or used vehicles covered by a valid agreement, whether
or not payment has been made by Dealer with respect thereto.
TERMINATION
1. Either party may terminate this Agreement at any time by giving sixty (60) days written notice to the parties’ last known address. Unless so terminated,
this Agreement shall be a continuing agreement.
2. In the event of termination of this Agreement, DM shall be responsible for administering any and all properly adjudicated claims filed against the
agreements issued during the term of this Agreement. Dealer shall be liable to remit appropriate monies in accordance with the rates in effect at the
time of issuance of such agreements prior to termination.
MISCELLANEOUS PROVISIONS
1. This Agreement shall not be pledged, assigned, sold or otherwise alienated without the written consent of DM. Any reported or attempted assignment
without DM’s written consent shall not be binding on DM or its insurers.
2. Any notices to be given under this Agreement must be sent by registered or certified mail, postage prepaid, to the parties at the following addresses or
to such other addresses as the parties may designate in writing.
IN WITNESS WHEREOF, the parties have executed this Agreement by their duly authorized officers as of (although not necessarily on) the day and year
first written above.
Address: ______________________________________________
DingMonkey Inc.
P.O. Box 121039
Fort Worth, Texas 76121-1039
City, State, Zip: ________________________________________
Agent/Representative: _______________________________
Legal Name: ___________________________________________
DingMonkey Program Cost $ _________________________
By: ____________________________________________________
By: _________________________________________________
Dealer: ________________________________________________
signature/title
DMDK 0115
DingMonkey, Inc. / Officer
Local Repair Technician Details
Name: ___________________________________________
Name: ___________________________________________
Available Services: ________________________________
Available Services: ________________________________
(pdr, scratch, windshield, wheel, interior, etc.)
(pdr, scratch, windshield, wheel, interior, etc.)
Mobile Number: __________________________________
Mobile Number: __________________________________
Address: _________________________________________
Address: _________________________________________
City: _____________________________________________
City: _____________________________________________
State: ________________________ Zip: _______________
State: ________________________ Zip: _______________
Phone: ___________________________________________
Phone: ___________________________________________
Fax: _____________________________________________
Fax: _____________________________________________
Primary Email: ____________________________________
Primary Email: ____________________________________
Name: ___________________________________________
Name: ___________________________________________
Available Services: ________________________________
Available Services: ________________________________
(pdr, scratch, windshield, wheel, interior, etc.)
(pdr, scratch, windshield, wheel, interior, etc.)
Mobile Number: __________________________________
Mobile Number: __________________________________
Address: _________________________________________
Address: _________________________________________
City: _____________________________________________
City: _____________________________________________
State: ________________________ Zip: _______________
State: ________________________ Zip: _______________
Phone: ___________________________________________
Phone: ___________________________________________
Fax: _____________________________________________
Fax: _____________________________________________
Primary Email: ____________________________________
Primary Email: ____________________________________
Name: ___________________________________________
Name: ___________________________________________
Available Services: ________________________________
Available Services: ________________________________
(pdr, scratch, windshield, wheel, interior, etc.)
(pdr, scratch, windshield, wheel, interior, etc.)
Mobile Number: __________________________________
Mobile Number: __________________________________
Address: _________________________________________
Address: _________________________________________
City: _____________________________________________
City: _____________________________________________
State: ________________________ Zip: _______________
State: ________________________ Zip: _______________
Phone: ___________________________________________
Phone: ___________________________________________
Fax: _____________________________________________
Fax: _____________________________________________
Primary Email: ____________________________________
Primary Email: ____________________________________
DMDK 0115
Why choose the DingMonkey
Protection Program?
•
•
•
•
Protection against incidentals that comprehensive
insurance doesn’t cover.
Nationwide network of independent technicians.
Online claims processing
Protects your vehicle’s inherent value and keeps it
looking great.
You Never Know When...
The Monkey’s Gonna Get Ya!
DingMonkey Inc.
Post Office Box 121039
Fort Worth, Texas 76121-1039
Toll Free: 1.888.286.7551