achieve success with exceptional interpersonal skills

ACHIEVE SUCCESS WITH
EXCEPTIONAL INTERPERSONAL SKILLS
Presented by Dale Carnegie Training • Sue Kazor • sue.kazor@dalecarnegie.com
Our Objectives for Today
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Discover what is going well in Vietnam
Recognize changes and the challenges that are
coming
Discover what it takes to be an even more successful
leader
Learn how to communicate and motivate more
effectively
Understand how to build stronger relationships
The Queen to Alice:
Now, here, you see, it
takes all the running you
can do, to keep in the
same place. If you want
to get somewhere else,
you must run at least
twice as fast as that!
(Through the Looking Glass, Chapter 2)
The New Business Reality
We have to do…
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More

Better

Faster
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With less
Change is everywhere!
If Facebook were a country, it would be the 5th largest.
Change is everywhere!
In 2006 there were 2.7
billion searches/month on
Google.
Today there are 31 billion.
Change is everywhere!
Everyday the number of text
messages exceeds the population of
the planet.
Change is everywhere!
The top ten jobs in demand in 2010
did not exist in 2004.
Change is everywhere!
To reach an audience of 50 million, it took:
38
years on radio
13
years on TV
4
years on the Internet
3
years on the iPod
2
years on Facebook
Change is Stressful!
Old Skills
New Skills
Confidence
Fear
Experienced
Inexperience
Comfortable
Predictable
Skills Gap
Awkward
Chaos
What makes a leader successful?

Knowledge:
15 – 25%

Skills & Attitude: 85 – 75%
Our Methodology
Feedback
Accountability
Support
Need
Want
Can
Will
Fundamental
Concepts &
Principles
Practice
with
Coaching
KnowledgeTrap
Types of Innerview Questions

Factual

Causative
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Value Based
Become a Friendlier Person and Build Relationships
1.Don’t criticize, condemn or complain.
2.Give honest, sincere appreciation.
3.Arouse in the other person an eager want.
4.Become genuinely interested in other people.
5.Smile.
Become a Friendlier Person and Build Relationships
6.Remember a person’s name is to him or her
the sweetest and most important sound in any
language.
7.Be a good listener. Encourage others to talk
about themselves.
8.Talk in terms of the other person’s interest.
9.Make the other person feel important and do it
sincerely.
(Through the Looking Glass, Chapter 2)
The 5 Divers of Success
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Self Confidence
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Interpersonal Skills
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Communication Skills
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Leadership Skills
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Attitude Control & Controlling Stress & Worry
Dac Nhan Tam Entrepreneurs School JSC.
Flr 11, Lant Building, 56-58-60 Hai Ba Trung St., District 1, HCMC, VietNam
Tel: (84 8) 3910 5055 Ext: 138 | Fax: (84 8) 3910 5048 |
www.dalecarnegie.com.vn | Email: training@dalecarnegie.com.vn
Đắc Nhân Tâm - Values for Life