My Ohio State Student Ticket Account

My Ohio State Student Ticket Account
Transferring Men’s Basketball Tickets Transferring
Men’s Basketball Tickets
between active Buck IDs
My Ohio State Student Ticket Account
HOW DO I TRANSFER MY STUDENT
BASKETBALL TICKETS TO A DIFFERENT
STUDENT?
Student Account
M
Manager
L
Log-in
i
Screen
Please Note: Make sure you have
selected “Manage your Ohio State
STUDENT TICKET ACCOUNT ” option
p
from
www.ohiostatebuckeyes.com/tickets
before logging in. Accessing the other
“Manage My Account” link will not give
you access to student tickets.
You MUST log into this site using your
OSU email address (or the email
address contained in your Student
Ticket Account).
@
y
*hint: If yyour @buckeyemail.osu.edu
address does not work, please try your
@osu.edu email address
Enter your OSU Email Address and
ticket account password. This
password is DIFFERENT than your
OSU password and is unique to your
ticket office account. Click “Forgot
Your Password” to have a temporary
password sent to you via email.
Student Ticket
Account Home Page
From this page, you can see
all of the upcoming athletics
events you have purchased
tickets for.
Click “manage my tickets” on
the top or “manage
g this event”
next to the event you wish to
transfer to another student.
Manage My Tickets
Page
g
On the “Manage My Tickets”
page, you will see all games
listed for the upcoming
month but you can select
other months at the bottom
of the screen. You can
select which game(s) you
wish to transfer to another
student. You can also see
the status of tickets you may
have already transferred to
other students.
To transfer a ticket to
another student, click on the
name of the event you wish
to transfer.
(Continued on next page)
Manage My Tickets
Page
g (continued)
(
)
Once you have selected the
game you wish to transfer, you
will need to complete a few
steps:
1. Select “transfer tickets to a
friend” from the drop down
box
2. Select the seat(s) you wish
to transfer.
1
1.
Once you have
O
h
selected
l t d
seats to transfer, the
‘transfer’ box will increase
from 0.
If yyou wish to only
y transfer that
game, click the ‘transfer’ button.
If you wish to transfer more than
one game in one transaction,
click ‘manage more tickets’
Note: You can return to this
screen once you’ve transferred
your tickets or accepted a
transferred ticket to see the
status of all of your seats.
Manage My Tickets
Page
g (continued)
(
)
As you add seats you wish to
transfer, the indicators near the
games as well as the main
transfer button keep track of
how many seats you are
transferring.
Once you’ve confirmed that
these are the seats/games you
wish to transfer, click ‘continue
to transfer’.
Transfer Your Tickets Page
On this page, you determine which student you’d
like to transfer your student ticket to
to.
First verify that the events you would like to
transfer are correct near the top of the page.
Choose Transfer Recipient:
1.
Enter the student’s first name, last name,
and email address in the boxes provided.
2
2.
Make sure you click “add”
add once you’ve
you ve
added their information, and then select the
button next to their name to proceed
3.
Please Note: the recipient’s email address
MUST match the email address contained in
their student ticket account with the Athletic
Ticket Office. If the recipient is unsure of
the email address in their ticket account
account,
please have them contact our office at 1800-GOBUCKS before attempting to
transfer tickets to them.
Optional Message
You can enter a message for your recipient that
will be included in the transfer email
E M il Reminder:
E-Mail
R i d
This gives you the option to send yourself an
email reminder if the other student has not
accepted the transferred tickets at a
designated time before the game.
Item Price:
You can choose whether or not you display the
price of the ticket to the ticket recipient.
Once you have verified that the information
entered is correct, click “next step” to proceed
with the transfer process.
*Hint: The ‘next step’ button will change from
gray to black when you can proceed
proceed.
Transfer Your Tickets Page
(continued)
Once you have clicked ‘next
step’, you will have one last
chance to review what tickets
you are transferring before
completing the transfer. You will
see the events listed and the
transfer recipient’s information.
Verify one last time that the ticket
recipient’s email is correct, and
click “I agree
g
to the terms of use”.
Once you have agreed to the
terms, you will be able to click
“complete
complete transfer
transfer”
Forwarded
Tickets
Confirmation
Once you have sent the
invitation to the receiving
student,
t d t you will
ill receive
i
this confirmation (as well
as a confirmation email).
To see the status of all of
yyour tickets,, click “home”
Manage My
Tickets Page
Once you have an offer
pending to another student,
you can see that listed on the
“manage my tickets” page by
clicking on the game in
question.
You can also cancel your offer
to transfer a ticket by clicking
‘pending actions’ when the
appropriate
pp p
g
game is selected.
If another student has
accepted the tickets to their
Buck ID once you transfer
them, you will also see that on
the ‘manage my tickets’ page.
TICKETS IN THIS STATUS
ARE NO LONGER ACTIVE
ON YOUR BUCK ID.
ID
My Ohio State Student Ticket Account
HOW DO I RECEIVE TICKETS THAT HAVE
BEEN TRANSFERRED TO ME BY
ANOTHER STUDENT?
Invitation Email
O
Once
a student
t d t has
h invited
i it d you tto
receive a transferred ticket, you will
receive an email with the invitation
included.
Please Note: you must use the email
address on file your Athletic Ticket
Office account to be able to accept
transferred tickets.
To accept transferred tickets, click the
“ACCEPT TICKETS” button. This will
take you to the Ohio State Student
Ticket website to proceed.
YOU MUST ACCEPT THE TICKETS
AND RECEIVE A CONFIRMATION
EMAIL THAT THEY HAVE BEEN
ASSOCIATED WITH YOUR BUCK ID.
IF YOU DO NOT, THE TICKETS WILL
NOT BE LOADED ONTO YOUR BUCK
ID
If you have already accepted the tickets
and wish to manage
g them at a later
date, you can simply log into your Ohio
State Student Ticket Account by clicking
this link.
Transferred tickets log in page
On this page, you will see the game(s)
that another student has transferred to
you.
To accept transferred student tickets,
you MUST log in using the email
address on file in your Athletic Ticket
Office account and your unique ticket
account password. If you have
forgotten
g
yyour ticket account
password, click “Forgot Your
Password” link and a temporary
password will be emailed to you.
*hint:
hint: If your @buckeyemail.osu.edu
@buckeyemail osu edu
email address doesn’t work, try using
your @osu.edu email address
instead.
If you do
d nott kknow either
ith off th
these
pieces of information, contact the
Athletic Ticket Office at 1-800GOBUCKS before proceeding. DO
NOT CREATE A NEW ACCOUNT; IT
WILL NOT ALLOW YOU ACCESS TO
STUDENT TICKETS.
Accept
p Transfer Page
g
This page allows you to accept the tickets
that have been transferred to you.
1. Choose “Digital” from the drop down
box that says “select
select your delivery
method”. This will allow the ticket to
be transferred to your Buck ID.
2. If you are accepting multiple games,
make sure the button next to “transfer
tickets to multiple cards” is selected.
You will still be able to load all games
onto your Buck ID.
3. Select the appropriate Entry Method
from the next step
step. You must select
“OSU Student ID” from the drop down
box, as your Buck ID number is prepopulated into your Ticket Office
student account.
4. Click “next step”.
Accept Tickets
Page – Step 2
Review the game you are
accepting and verify that the last
4 numbers of y
your Buck ID
number are correct.
If the digits DO NOT match the
last 4 digits of your Buck ID,
please contact the Athletic Ticket
Office at 1-800-GO-BUCKS
before accepting the offer.
If everything
thi is
i correct,
t make
k
sure you agree to the terms of
use by clicking the check box.
You cannot click the ‘complete
transfer’ button until y
you have
agreed to the terms.
Clicking “complete transfer” will
transfer the tickets to your Buck
ID.
Confirmation
Page
Once you have accepted
the student ticket to your
B k ID
Buck
ID, you will
ill receive
i
this confirmation screen
(along with a confirmation
email).
You can click “manage
more tickets” to see all the
games in your account.
Any questions about the transfer process, please call 1‐800‐GOBUCKS