2015 full year results and strategy update
Transcription
2015 full year results and strategy update
2015 FULL YEAR RESULTS AND STRATEGY UPDATE 25 November 2015 Agenda › Highlights – Peter Fankhauser, CEO › Financial results and current trading › Transformation – the journey so far › Our strategy for profitable growth › Summary and outlook Page 2 2015 was a successful year for Thomas Cook › A year of underlying progress › Return to top-line growth; Underlying EBIT margin up to 4% › Growing despite external shocks › Transition from operating efficiency to customer excellence › Making sustainable long-term improvements to drive profitable growth and create shareholder value 1 HIGHLIGHTS Page 3 Back in the black at the bottom line › Positive profit after tax Profit after tax of £19 million › Financially stronger Extended maturities and new enlarged banking facilities › Strengthening UK business Increased underlying EBIT by 42% › Dividend payment expected in early FY17 In respect of FY16 earnings › Well-positioned for further growth Current trading is encouraging; New Operating Model is delivering 1 HIGHLIGHTS Page 4 Agenda › Highlights – Peter Fankhauser, CEO › Financial results and current trading – Michael Healy, CFO › Transformation – the journey so far › Our strategy for profitable growth › Summary and outlook Page 5 Financial overview – continued improvement Profit after tax of £19 million is an improvement of £177 million and the first profit after tax since 2010 EBIT margin of 4% has been achieved Net debt reduced by £156 million 2 FINANCIAL RESULTS £m 2015 2014 Change Like-for-like Change Revenue 7,834 8,588 (754) 86 Gross Margin 22.6% 22.3% 0.3% 0.0% Underlying EBIT 310 323 (13) 30 EBIT margin 4.0% 3.8% 0.2% 0.4% 19 (115) 134 177 (139) (326) 187 156 Profit / (loss) after tax Net Debt (at 30 September) Page 6 Group revenue bridge Like-for-like revenue slightly ahead of last year (+1%) 8,588 (641) Like-for-like change +£86m (98) (101) 7,748 Fuel FY14 LfL* 263 (130) (47) 7,834 Other FY15 EUR/GBP 10% lower SEK/GBP 15% lower FY14 Translation Disposals Own Brand Hotels & Other New Products Tunisia *a reconciliation of Like-for-like (LfL) adjustments are shown on page 54 2 FINANCIAL RESULTS Page 7 Group gross margin bridge Like-for-like gross margin improvements have been maintained Like-for-like change maintained 0.7% (1.0)% 22.6% 0.6% 22.6% 0.3% 22.3% FY14 (0.3)% Like-for-like adjustments* FY14 LfL* Product/Yield mix Bed Cost inflation Profit Improvement Non-Fuel flying costs FY15 *a reconciliation of Like-for-like (LfL) adjustments are shown on page 54 2 FINANCIAL RESULTS Page 8 Gross margin by business Gross margin improvements have been maintained though a strong performance in both the UK and Northern Europe UK Continental Europe 26.2% 26.6% 26.7% Northern Europe 25.4% 27.0% 27.9% Airlines Germany 27.1% Group 28.7% 28.4% 21.9% 22.6% 22.6% 13.8% 14.2% 13.5% +0.1% 2013 LfL 2014 LfL 2015 -0.3% +0.9% FLAT -0.7% 2013 LfL 2014 LfL 2015 2013 LfL 2014 LfL 2015 2013 LfL 2014 LfL 2015 2013 LfL 2014 LfL *a reconciliation of Like-for-like (LfL) adjustments are shown on page 54 2 FINANCIAL RESULTS Page 9 2015 Continental Europe gross margin Clear set of actions to improve trading in Germany Continental Europe 13.8% 14.2% 13.5% -0.7% 2013 LfL 2014 LfL Issues Responses › Overcapacity and resulting price pressure › Strengthened management › Geopolitical issues › Increase in differentiated holidays › Disruption within distribution channel › New web platform › Improved distribution relationships › Focus maintained on profit 2015 *a reconciliation of Like-for-like (LfL) adjustments are shown on page 54 2 FINANCIAL RESULTS Page 10 1 Group EBIT bridge Like-for-like EBIT is £30m higher than last year Like-for-like change +£30m Gross margin improvement includes: +£49m profit improvement +£21m incremental New Product growth -£18m adverse impact from EU261 (19) 323 61 (38) 42 (5) (32) (22) 280 310 £13m depreciation £19m other (1.2% inflation) EUR/GBP 10% lower SEK/GBP 15% lower FY14 Translation Disposals FY14 LFL* Underlying Gross Margin *a reconciliation of Like-for-like (LfL) adjustments are shown on page 54 2 FINANCIAL RESULTS Tunisia Cost Out (Overhead) Strategic Opex Depn & other Page 11 FY15 EBIT by business Like-for-like EBIT growth in all segments except Continental Europe Continental Europe UK EBIT Margin % 1.8% 3.4% 4.8% 1.6% 2.5% 2.1% Northern Europe 6.3% 7.8% Airlines Germany 9.1% 3.7% Group 4.5% 4.1% 2.1% 3.6% 280 +£35m -£19m +£18m 4.0% 310 +£9m 172 47 84 2013 LfL 2014 LfL 119 58 2015 90 2013 LfL 2014 LfL 71 2015 64 78 2013 LfL 2014 LfL 96 42 2015 47 2013 LfL 2014 LfL 56 2015 2013 LfL 2014 LfL Note: Group EBIT includes head office costs of £32m 2015, £19m 2014, and £30m 2013 *a reconciliation of Like-for-like (LfL) adjustments are shown on page 54 2 FINANCIAL RESULTS Page 12 2015 Group cash flow Seasonal cash flow in line with last year £m 98 2015 2014 Change 484 - 441 43 12 43 (43) (12) EBITDA Working Capital1 Tax Pensions & Other Operating Cashflow Total Exceptional items2 Capital Expenditure Net Interest Paid Free Cash Flow 484 139 (18) (20) 585 (98) (201) (125) 161 496 3 (32) (22) 445 (43) (156) (130) 116 (12) 136 14 2 140 (55) (45) 5 45 Cash conversion3 75% 55%4 20% EBITDA (LfL) EBIT LfL adjustments Deprecation LfL adjustments Prior Year exceptional items 40 EU261 16 Current Year exceptional items 42 43 34 9 FY15 FY14 1 Aircraft related provision movements of £13m in 2015 and are shown within working capital (FY14:£35m) 2 Includes net proceeds from disposals of £20m in 2015 and £78m in 2014 3 Cash conversion Cash conversion ratio is defined as free cash flow after exceptional items and before capital expenditure as a percentage of EBITDA. Methodology shown on page 49 4 cash conversion in FY14 restated for aircraft related costs being treated as working capital rather than capital expenditure 2 FINANCIAL RESULTS Page 13 Net debt Like-for-like net debt reduction of £156m Total change £187m Like-for-like change £156m £(201)m £(98)m £585m £(125)m £(5)m £18m £92m £(79)m £(295)m £(326)m FY14 £(139)m New Equity 2 FINANCIAL RESULTS FX movements Non-cash movements FY14 LFL Operating Cashflow Capex Exceptionals Net Interest Other Trading Paid Page 14 FY15 Net debt composition and maturity profile Significant improvement of average maturity of capital structure Maturity profile – 1 October 2014 £m €400m senior notes Maturity profile - 30 September 2015 £m Bank Facility Tranche A Bank Facility Tranche B £300m senior notes €525m senior notes 767 83 470 340 30 800 310 408 297 388 299 295 45 2015 2016 2 FINANCIAL RESULTS 2017 2018 2019 2020 2021 2015 2016 2017 2018 2019 2020 Page 15 2021 Current trading UK W15/16 Continental Europe W15/16 • Bookings: +8% • Bookings: -6% • ASP: +2% • ASP: +6% • % Sold 53% • % Sold 54% Northern Europe W15/16 Condor W15/16 • Bookings: +7% • Bookings: -1% • ASP: +9% • ASP: -1% • % Sold 70% • % Sold 58% Total Group bookings and ASP are +1% and +3% respectively and 58% of the programme has been sold Based on cumulative bookings to 14 November 2015 2 FINANCIAL RESULTS Page 16 Agenda › Highlights › Financial results and current trading › Transformation – the journey so far – Michael Healy, CFO › Our strategy for profitable growth › Summary and outlook Page 17 We have achieved a step change in financial performance Revenue (£bn) 8.1 Underlying EBIT (£m) 8.0 7.7 7.8 126 FY12 LfL FY13 LfL FY14 LfL FY15 Profit after tax (£m) FY12 LfL 280 310 FY14 LfL FY15 172 FY13 LfL Net Debt (£m) 19 (378) FY12 LfL (283) FY13 LfL (158) (421) (326) FY13 FY14 (139) (788) FY14 LfL 3 TRANSFORMATION – THE JOURNEY SO FAR FY15 FY12 FY15 Page 18 Performance by business Group EBIT margin has increased from 1.6% in 2012 to 4.0% in 2015 UK & Ireland Continental Europe Northern Europe 2012 2015 2012 2015 2012 2015 2012 2015 2012 2015 Customers (m) 7.1 6.1 7.6 7.1 1.5 1.7 6.8 7.7 20.6 20.0 Revenue (£bn) 2.8 2.5 3.6 3.4 1.0 1.1 1.0 1.3 8.1 7.8 Airlines Germany Group Gross Margin % 25.0% 26.7% 13.8% 13.5% 26.7% 27.9% 25.8% 28.4% 21.0% 22.6% EBIT % -0.4% 4.8% 1.2% 2.1% 8.4% 9.1% 3.1% 4.5% 1.6% 4.0% 3 TRANSFORMATION – THE JOURNEY SO FAR From broadly the same base of passengers and revenue from 2012 to 2015, the Group has delivered significant improvements in both Gross and EBIT Margins All businesses have contributed to the improved Group EBIT Margin Page 19 Progress towards our 2015 KPIs and targets 2012 New Product Revenue Actual 2013 2014 2015 Target 2015 Achievement • Achieved for Own Brand hotels; not achieved for City Breaks - £94m £280m £543m > £700m Web Penetration 34% 36% 38% 40% > 50% Cost out / Profit Improvement £60m £194m £400m £510m > £500m • Achieved Sales CAGR1 - - - (1.2%) > 3.5%2 • Not achieved due to focus on profitable business Underlying Gross Margin Improvement2 - 0.8% 1.5% 1.6% > 1.5% • Achieved UK underlying EBIT Margin2 0.1% 2.2% 3.5% 4.8% > 5% • Mostly achieved Cash Conversion3 11% 48% 55% 75% > 70% • Achieved Notes: 1. 2. 3. • Not achieved Compound annual growth rate from 2013 to 2015 including new product revenue Underlying gross margin, adjusted for disposals and shop closures to make all periods from 2012 - 2015 like-for-like Cash conversion ratio is defined as free cash flow after exceptional items and before capital expenditure as a percentage of EBITDA. FY14 has been restated for aircraft related costs being treated as working capital rather than capital expenditure; FY14 reported cash conversion was 62% 3 TRANSFORMATION – THE JOURNEY SO FAR Page 20 Agenda › Highlights › Financial results and current trading › Transformation – the journey so far › Our strategy for profitable growth – Peter Fankhauser, CEO › Summary and outlook 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 21 Well positioned in a long-term growth market World international tourist arrivals (m) Holidays taken by UK residents (air) Year-on-year growth 1,200 10% 1,000 5% 800 0% 600 -5% 400 -10% 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014 200 Source: UNWTO 4 OUR STRATEGY FOR PROFITABLE GROWTH 2010 2011 Package 2012 2013 2014 Independent Source: ONS International Passenger Survey Page 22 Our vision and customer focus “Our vision is to be the world’s best loved holiday company, delighting our customers, staff and shareholders” › Loyalty and customer lifetime value › Shift focus from price to quality › Customer satisfaction as a core KPI › Cultural change across the Group 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 23 Our customer charter 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 24 Our business model Tablet Desktop Dynamic package Mobile Classic package By phone In store Component Ancillaries Thomas Cook Airlines Yield & pricing Differentiated holidays Content & Reviews Customer experience Complementary products Customer information Hotels & Resorts division Inventory & reservation systems 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 25 The New Operating Model Strategic pillar Own-brand hotels and flights Our holiday offering Omni-channel and customer Efficiencies Business focus Hotels & Resorts unit New Operating Model initiative Grow own-brand hotel occupancy and improve yield In-house airline Optimise mix (package vs seat only) and yielding Differentiated holidays Grow sales to fewer, higher margin, quality hotels Complementary products Online and retail Develop low-cost model Improve omni-channel effectiveness and efficiency CRM and ancillaries Increase ancillary sales through improved CRM “One Tour Operator” Align and integrate tour operator processes Cost out continuation Generate further efficiencies through cost out 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 26 Own-brand hotels and flights: Thomas Cook Hotels & Resorts Grow own-brand hotel occupancy and improve yield Significant improvement in “Trust You” scores1 +1.56 › Generate more value from existing ~200 hotels 87.12 +1.93 79.76 +2.49 +3.37 +3.11 86.69 88.46 85.92 › Grow demand through better quality and brands – new concept Casa Cook in 2016 › Grow yields through more effective distribution 1. 2015 vs 2014 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 27 Own-brand hotels and flights: Thomas Cook Group Airlines Optimise mix (package vs seat only) and yielding Delays of > 3 hours halved over the last 2 years › Drive profitable growth in seat only › Reduce reliance on tour operator to minimise risk › Improve yields through more effective distribution 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 28 Our holiday offering FY15 Group revenue split (£bn) 2.0 3.9 1.9 Differentiated Complementary Seat only and other ancillaries FY15 differentiated revenue split (£bn) 0.7 3.2 Own-brand Other differentiated 4 OUR STRATEGY FOR PROFITABLE GROWTH Grow sales to fewer higher margin differentiated hotels › Improve quality and service to attract new customers › Focus sales on fewer hotels › Increase capacity sharing across source markets Develop low cost complementary model › Offer range and choice to our customers Page 29 Omni-channel and customer Improve omni-channel effectiveness and efficiency Increase ancillary sales through improved CRM › Increase conversion › Share CRM best practice throughout the Group › Develop more features › Grow personalised services › Optimise booking flow OneWeb conversion uplift1 Group web penetration +10% +16% +67% 4 OUR STRATEGY FOR PROFITABLE GROWTH 2012 2015 34% 40% 1. 2015 vs 2014 Page 30 Efficiencies: “One Tour Operator” and cost out Drive out costs by aligning and integrating our tour operator processes From country siloes to Group-wide functions › Reduce IT complexity › Improve yield management across the Group › Integrate functions across the Group Cost savings More customer centric 4 OUR STRATEGY FOR PROFITABLE GROWTH Higher quality Page 31 Progressing Fosun initiatives We continue to develop joint initiatives with Fosun, underpinned by a strong working relationship › China JV: Key staff in place and licenses in train › Club Med: marketing and distribution partnership operational › Hotel Fund: key team being recruited to form fund management company 4 OUR STRATEGY FOR PROFITABLE GROWTH Page 32 New Operating Model financial benefits Cumulative EBIT benefits of £100m to £120m by FY18 Offset by cost of £80m to £90m Benefits of £180m to £210m Omni-channel and customer 25-30 Our holiday offering 25-30 (20-25) (60--65) 25-30 100-120 20-25 50-55 35-40 Own-brand Differentiated Complementary Omni-channel hotels & flights Holiday Holiday offering offering 5 GROWTH METRICS CRM Efficiencies Depreciation Overhead Cost Inflation Page 33 EBIT benefit Financial targets to FY18 We believe our strategy has the potential to deliver significant further growth by FY18 Existing business momentum + New Operating Model Revenue growth: At least in line with market (c. 2% - 3%) EBIT benefits from New Operating Model: £100m – £120m Cash conversion1: > 70% per annum Fixed term debt reduction: £300m by FY18 1. New definition of cash conversion 5 GROWTH METRICS Page 34 Dividend policy We expect to reinstate the dividend in respect of FY16 profits, as previously announced › Pay out ratio of 20-30% of net profit, first dividend payable in respect of FY16 earnings › Dividend payments will be funded out of positive free cash flow › A final dividend will be declared at the full year results announcement each year › In view of the seasonality of the Group’s profit profile, no interim dividends will be paid › The Board will review the pay out ratio annually in line with our debt reduction strategy 5 GROWTH METRICS Page 35 Agenda › Highlights › Financial results and current trading › Transformation – the journey so far › Our strategy for profitable growth › Summary and outlook – Peter Fankhauser, CEO 6 SUMMARY AND OUTLOOK Page 36 Summary and outlook › Delivered against underlying expectations in spite of headwinds › Reshaping our business with the Customer at Our Heart › Well positioned to deliver sustainable profitable growth 6 SUMMARY AND OUTLOOK Page 37 Q&A Page 38 Group revenue bridge – 2012 to 2015 9,145 (697) (130) (386) FY12 6 Appendix Translation Disposals 543 (419) 8,062 FY12 LfL New Products Tunisia Capacity Reductions (222) 7,834 Derisking FY15 Page 39 Group EBIT bridge – 2012 to 2015 (38) (109) 310 286 166 (26) FY12 6 Appendix Translation (15) Disposals 125 68 FY12 LFL Gross Margin (22) Tunisia Cost Out (Overhead) Strategic Opex Depn & other Page 40 FY15 Group net debt bridge – 2012 to 2015 £m c.£550m Financial Stability c.£1,470m Operational Improvements c.£(860)m Investment in business c.£(500)m Debt Servicing (139) (788) FY12 6 Appendix Net Disposals Recap & FOSUN partnership EBITDA Working Capital Capex & Aircraft Exceptionals Interest Pensions, Tax & Other Page 41 FY15 Revenue & EBIT by quarter Q1 19% Share of revenue Q2 16% Q4 40% Q3 25% Full Year 8,030 7,748 7,834 Revenue £bn +£40m +£2m +£5m +£39m +£86m 3,179 3,103 3,142 1,546 1,479 1,519 1,244 1,221 1,223 2012 2013 2014 2012 2013 2014 2,061 1,945 1,950 2012 2013 2014 2012 2013 2014 2012 2013 2014 +30m 381 EBIT £m +£10m +£8m (70) (63) (53) (146) 6 Appendix (128) +£7m +£5m 7 25 446 453 280 172 30 (120) Page 42 310 Group income statement £m 2015 2014 LfL 2013LfL Like-for-like Change Revenue 7,834 7,748 8,030 86 Gross Profit 1,774 1,754 1,759 20 Overheads (1,464) (1,474) (1,587) 10 EBIT 310 280 172 30 Separately Disclosed Items (EBIT) (99) (271) (232) 172 Profit/Loss from Operations 211 9 (60) 202 8 2 1 6 Net Finance costs (141) (143) (146) 2 Separately Disclosed Items (Finance Charges) (28) (25) (31) (3) Profit / (Loss) before Tax 50 (157) (236) 207 Tax (31) (1) (47) (30) Loss after Tax 19 (158) (283) 177 Associated Undertakings 6 Appendix Page 43 Revenue by business 2015 vs. 2014 £m 2015 2014 2014 LfL Headline variance Like-for-like variance UK & Ireland 2,457 2,585 2,458 (5)% 0% Continental Europe 3,449 3,958 3,554 (13)% (3)% Northern Europe 1,057 1,153 998 (8)% 6% Airlines Germany 1,257 1,299 1,145 (3)% 10% Corporate (386) (407) (407) 5% 5% Total Revenue 7,834 8,588 7,748 (9)% 1% 6 Appendix Page 44 Gross margin by business 2015 vs. 2014 £m 2015 2014 2014 LfL Headline variance Like-for-like variance UK & Ireland 26.7% 26.1% 26.6% 0.6% 0.1% Continental Europe 13.5% 14.2% 14.2% (0.7)% (0.7)% Northern Europe 27.9% 27.4% 27.0% 0.5% 0.9% Airlines Germany 28.4% 27.8% 28.7% 0.6% (0.3)% n/a n/a n/a n/a n/a 22.6% 22.3% 22.6% 0.3% Flat Corporate Total Gross Margin % 6 Appendix Page 45 Overheads by business 2015 vs. 2014 £m 2015 2014 2014 LfL Headline variance Like-for-like variance UK & Ireland (537) (587) (568) 9% 5% Continental Europe (393) (460) (413) 15% 5% Northern Europe (200) (216) (191) 7% (5)% Airlines Germany (302) (311) (282) 3% (7)% Corporate (32) (19) (20) (60)% (60)% (1,464) (1,593) (1,474) 8% 1% Total Overheads 6 Appendix Page 46 EBIT by business 2015 vs. 2014 £m 2015 2014 2014 LfL Headline variance % Like-for-like variance UK & Ireland 119 89 84 34% 42% Continental Europe 71 102 90 (30)% (21)% Northern Europe 96 101 78 (5)% 23% Airlines Germany 56 50 47 12% 19% Corporate (32) (19) (19) (68)% (68)% Total EBIT 310 323 280 (4)% 11% 6 Appendix Page 47 Separately disclosed items 2015 £m 2014 Cash Non-cash P&L Cash Non-cash P&L (51) (1) (52) (109) (1) (110) Reassessment of deferred consideration - 18 18 - - - Asset valuations - - - - (57) (57) Onerous contracts and legal disputes (5) (30) (35) (5) (74) (79) Other (13) (17) (30) (5) (20) (25) EBIT related items (69) (30) (99) (119) (152) (271) 7 7 - (28) (28) - (25) (25) (69) (51) (120) (119) (177) (296) Restructuring Profit on disposal of associated undertaking Finance related charges Total 6 Appendix Page 48 Cash conversion – introduction to new method Cash conversion (FY12 – FY15 method) (£m) FY12 FY13 FY14 FY15 Operating Cashflow Interest Cash Exceptionals Converted Cash EBITDA Cash conversion 282 (117) (130) 35 316 11% 453 (130) (120) 203 425 48% 445 (130) (43) 272 496 55% 585 (125) (98) 362 484 75% Cash conversion (FY16 – FY18 method) (£m) FY12 FY13 FY14 FY15 EBIT Net interest Underlying PBT Free cash flow Cash conversion 177 (123) 54 (103) n/a 263 (146) 117 53 45% 323 (143) 180 116 64% 310 (141) 169 161 95% 75% 48% 55% 11% FY12 FY13 FY14 FY15 95% 6 Appendix 64% 45% n/a Page 49 Underlying Finance Costs Pro Forma Assumes all bonds are repaid on maturity £m Interest on bank facilities Coupon 2015 2014 2016 2017 2018 2019 2020 2021 LIBOR +3.50% 1 2 6 - - - - - Interest on 2015 €400m bond 6.75% 15 24 - - - - - - Interest on 2017 £300m bond 7.75% 24 24 24 17 - - - - Interest on 2020 €525 bond 7.75% 30 33 32 32 32 32 24 - Interest on 2021 €400m bond 6.75% 13 - 21 21 21 21 21 16 Bank and bond interest and related charges 83 83 83 70 53 53 45 16 Commitment fees 7 6 Letters of credit & bonding 15 17 Other interest costs Interest & finance costs before aircraft financing Interest income Net interest & finance costs before aircraft financing Aircraft financing 4 8 109 114 (1) (1) 108 113 18 21 105 76 Fee amortisation and other non-cash Net Interest Expense 6 Appendix 15 9 141 143 Assumed at c.£60m (same level as 2015) 143 130 113 113 Page 50 Net debt composition Maturity profile – 30 September 2015 £m 2015 Euro Bond 2017 GBP Bond 2020 Euro Bond 2021 Euro Bond Commercial Paper Revolving Credit Facility Finance Leases Aircraft related borrowings Other external debt Arrangement fees Total Debt Cash Net Debt 6 Appendix Jun-15 Jun-17 Jun-20 Jun-21 Various May-19 Various Various Various n/a 2015 2014 Variance (299) (388) (295) (155) (310) (297) (408) (82) 310 (2) 20 (295) (73) (183) (99) (47) 26 (1,440) 1,301 (139) (181) (79) (13) 25 (1,345) 1,019 (326) (2) (20) (34) 1 (95) 282 187 €400m senior notes Bank Facility Tranche A Bank Facility Tranche B £300m senior notes €525m senior notes 800 388 299 2015 2016 2017 2018 2019 2020 Page 51 295 2021 Performance of Wave 1 cost out programme versus targets £m 2012 2013 2014 2015 2015 Actual Actual Actual Actual Target 60 124 140 140 140 - 70 260 370 360 Integrated Air Travel - 27 100 148 134 Organisational Structure - 30 91 118 111 Product, Infrastructure, Technology and other - 13 69 104 115 60 194 400 510 500 Income Statement 36 47 30 24 11 Cash Flow 30 29 33 37 24 - 8 21 34 31 UK Turnaround Group-wide cost out and profit improvement Total Targeted Benefits Costs to achieve - Operating expenditure - Capital expenditure 6 Appendix Page 52 Capital expenditure Investment of £201m in FY15 FY15 Capital Expenditure FY14 Capital Expenditure 9 6 12 £201m 99 Airlines1 IT Hotels Store refits Other 5 41 8 6 £156m 75 96 1 Excludes aircraft capital costs of £13m in FY15 (FY14:£35m) relating to maintenance of aircraft under operating leases 6 Appendix Page 53 Reconciliation of ‘like for like’ to underlying numbers “Underlying” refers to trading results after adjusting for separately disclosed items that are significant in understanding the ongoing results. “Like for like” reflects the comparison in the underlying results after removing identifiable non-recurring items in the prior year. 6 Appendix Revenue £m 2015 £m Underlying 7,834 8,588 Gross Margin 2014 Change £m £m (754) 2015 % 2014 Change % % 22.6% 22.3% 0.3% EBIT 2015 £m 2014 Change £m £m 310 323 (13) (5) 5 Disposals/Store Closures (98) 98 Fuel (101) 101 0.3% (0.3)% 0 0 Currency impact (641) 641 0.1% (0.1)% (38) 38 7,834 7,748 86 280 30 Like-for-Like (0.1)% 0.1% 22.6% 22.6% Flat 310 Page 54 FX and fuel hedging (31 October 2015) Winter 2015/16 Price Summer 2016 Price 2016 Price Winter 2016/17 EUR 95% 75% 81% 34% USD 95% 84% 89% 50% Jet Fuel 91% $724 90% $642 91% Jet Fuel GBP equivalent (i) $692 82% Price $599 £470 (i) Hedged jet fuel costs translated at hedged USD to GBP rate in FY16 equates to £470/tonne (including into plane costs), (FY15:£540/tonne). This represents a projected saving of £100m for FY16 versus FY15 Transactional USD exposures against EUR, GBP and SEK have been hedged in line with Fuel hedges. A 1% variance in 2015 would have a £0.1m impact. It is our policy not to hedge EUR and SEK profits and so FY16 profits will not be hedged. At current rates(ii), the impacts of fluctuations in those currencies can be summarised as: Transactional EUR exposures against GBP and SEK hedged in line with policies. A 1% variance in 2015 would have a £0.3m impact. Every 1% move in Euro has a £1.6m impact on EBIT (ii) 6 Appendix Every 1% SEK movement has a £2.9m impact on EBIT Spot rates as at 12 November 2015 Page 55