Retail locations How to Ride paRk-and-Ride

august 2013
light Rail
RIDE
GUIDE
Retail Locations
There are nearly 800 retail locations
where you can purchase your pass before
boarding. Purchase passes at most valleywide locations of the following stores:
How to Ride
1
Plan your trip using the online trip planner
at valleymetro.org or Google Transit.
2
Buy a transit pass at light rail stations,
many transit centers, retail outlets or
online. For a list of retail locations, visit
valleymetro.org.
3
Activate your pass before boarding. Keep
your pass as proof of payment. Platinum
Pass/U-Pass users, validate before each
trip by touching your card to the orange
target at a fare vending machine.
• Walgreens
4
Signs on the front and side of the train
show the train’s final destination.
Passes can also be purchased at
participating:
5
Trains stop at every station. Upcoming
stops are announced on the train.
• 7-Eleven
• Circle K
• Corner Store (formerly Valero)
• Food City (select locations only)
• Fry's Food Store
• PLS Check Cashers
• Safeway
• APS locations
• Public libraries
• Transit centers
Not all pass types are sold at every
location. Please contact the location prior
to traveling to check availability of passes
and types of payment accepted.
For a complete list of retail locations, visit
valleymetro.org or call 602.253.5000.
park-and-ride
Along the rail alignment there are nine Parkand-ride locations where customers can park
their vehicle for free, and access Valley Metro
Light Rail. Valley Metro park-and-rides are for
daily transit use only; parking for more than 24
hours is prohibited and can result in towing.
(See light rail map for locations.)
valleymetro.org
602.253.5000
TTY 602.251.2039
1
2
Fares
Light rail, local bus and LINK share the same
fare structure and all pass types can be
purchased from light rail fare vending machines.
3
Select the number of passes you wish to
buy.
4
Select “Activate” now (if you are planning
to ride immediately) or wait to activate
to use at a later date. The 1-Ride fare is
automatically activated upon purchase
and will be time stamped for two hours.
Local bus/
light rail/
LINK
1-Ride*
$2.00
Reduced**
$1.00
Express/
RAPID
5
$3.25
All-Day
$4.00
$2.00
$6.50
7-Day
$20.00
$10.00
N/A
15-Day
$33.00
$16.50
N/A
31-Day
$64.00
$32.00
$104.00
* The 1-Ride fare is valid for a single trip on bus or light
rail, not both. 1-Ride fares purchased through the fare
vending machines are good for light rail only.
** Reduced fare is valid for youths 6 through 18, seniors
65 and older, persons with disabilities and Medicare
cardholders only. Proof of eligibility is required.
6
To pay, select credit or debit card, or
insert cash or coins. Bills larger than $20
are not accepted.
Remove your passes and pick up your
change and/or receipt. Change is
dispensed in coin.
Report vending machine malfunctions by sharing
the machine ID and time of day with Customer
Service at 602.253.5000.
Proof of Payment
Light rail operates on a proof-of-payment
system and ask passengers at random to
All-Day, 7-Day, 15-Day and 31-Day passes
• Choose the “activate” option when you buy
your pass at the vending machine.
• Place a pre-purchased pass into the
“Validator” slot on the vending machine.
• Dip your pass into a bus farebox.
A 1-Ride fare is activated automatically with
purchase and allows you to ride once on light
rail; be sure to keep your receipt as proof of
payment. A 1-Ride fare purchased through a
bus farebox is not valid on light rail.
Employer-issued Platinum Passes, ASU
U-Passes and other plastic cards must be
before each and every boarding. To ensure
proper validation, hold the card flat against the
orange pad until you hear a confirmation ding
or “Enjoy Your Ride” appears on screen.
produce a valid transit pass and proof of
eligibility for reduced fares. Violators are subject
rail station. An All-Day or multi-day pass is also
to fines ranging from $50 to $500 and can lose
valid on bus for the purchased time period.
their transit privileges.
Choose full fare, reduced fare (disabled,
youth, senior or Medicare cardholders) or
Express/RAPID bus.
end of the pass period that was purchased.
fare vending machines or stand-alone targets
Fare vending machines are located at each light
1
passes expire at at 2:59 a.m. the day after the
validated or touched to the orange target on
system. Fare inspectors regularly patrol the
Fare Vending Machines
listed on the pass. Both All-Day and multi-
can be activated in the following ways:
Express/RAPID refers to express bus service,
which has an upgraded cost.
Select the fare type: 1-Ride, All-Day, 7-Day
or 31-Day; the 1-Ride fare is valid for light
rail only.
All-Day and multi-day passes must be activated
before boarding. Once activated, multi-passes
are valid for the number of consecutive days
2
Bus Connections
Complete your trip using the many bus
Accessibility
• Four spaces for wheelchairs are located
connections that meet each light rail station.
nearest the first and last set of doors.
Your All-Day or multi-day pass is valid for both
Wheelchair tie-downs are not needed. If
bus and light rail. Use the online trip planner
spaces are full, use wide aisleways.
or Google Transit to plan your trip.
• Light rail vehicle entrances are at the same
level as station platforms.
Airport Connection
Connect to Phoenix Sky Harbor International
Airport from the 44th St/Washington station
using PHX Sky TrainTM. Sky Train provides free
rides to/from Terminal 4 and the East Economy
parking lot. Service operates 365 days a year,
with five minute frequency, 24 hours a day.
Passengers traveling to Terminals 2, 3 and West
Economy parking will need to exit at Terminal 4
and board the silver Phoenix airport shuttle bus
to continue to their destinations. Valley Metro
park-and-rides are for daily transit use only;
parking for more than 24 hours is prohibited and
can result in towing.
Bikes
• Textured strips mark the edge of the station
platform and other boundaries.
• Spoken and visual announcements are
played at stations and inside trains. Spoken
and Braille instructions are available at fare
vending machines.
Get to know the amazing
array of businesses along
future light rail extensions
with exclusive discounts.
Weekly deals via email,
Facebook or Twitter.
valleymetro.org/metromax
• Warning bells and flashing headlights occur
when trains begin or end movement.
Conduct
Obey the following rules on buses and light rail.
• Bike racks are located in each light rail
vehicle, at park-and-rides and some station
platforms. Locking a bike to station fences or
other structures is prohibited.
• Enter the train at the doors nearest the bike
• No smoking, eating, loud music, skateboarding
or littering is allowed.
• Only service animals or pets inside carrying
cases are acceptable.
symbol; place your bike in the rack. You may
• Beverages must be in spill-proof containers.
also stand with your bike if the racks are full
• No more than one hour can be spent at a light
rail station.
and you do not block aisles or doorways.
• If a train is full, bike riders must wait for the
next train to ensure the safety and comfort
of all passengers.
Please note that an assault on a bus or light rail
operator is a crime under Arizona’s criminal
statutes.
3
When is your NextRide?
The following is a list of all the light rail
station STOP#’s.
STOP#
STATION
10001
Montebello / 19th Ave
10002
19th Ave / Camelback
10003
7th Ave / Camelback
10004
Central Ave / Camelback
10005
Campbell / Central Ave
10006
Indian School / Central Ave
10007
Osborn / Central Ave
10008
Thomas / Central Ave
10009
Encanto / Central Ave
MOBILE SITE
10010
McDowell / Central Ave
1 On your phone, go to valleymetro.org
1
2 Enter the 5-digit STOP#
2
10011
Roosevelt / Central Ave
10012
Van Buren / 1st Ave
3 Select “Go”
3
10033
Van Buren / Central Ave
10013
Jefferson / 1st Ave
10032
Washington / Central Ave
10014
3rd St / Jefferson
valleymetro.org
10031
3rd St / Washington
602.253.5000
10015
12th St / Jefferson
10030
12th St / Washington
10016
24th St / Jefferson
10029
24th St / Washington
10017
38th St / Washington
10018
44th St / Washington
10019
Priest Dr / Washington
10020
Center Pkwy / Washington
10021
Mill Ave / Third St
10022
Veterans Way / College Ave
10023
University Dr / Rural
10024
Dorsey / Apache Blvd
10025
McClintock / Apache Blvd
10026
Smith-Martin / Apache Blvd
10027
Price-101 Fwy / Apache Blvd
10028
Sycamore / Main St
Call or text your STOP# to receive arrival times.
CALL
1
1
Call 602.253.5000
2
2 Say “NextRide”
3
3 Say or enter the 5-digit STOP#
TEXT*
1
1 Text 64274
2
2 Enter “NXRD” and the 5-digit STOP#
3 Select “Send”
3
* Standard phone rates apply.
Get to know the amazing
array of businesses along
future light rail extensions
with exclusive discounts.
Weekly deals via email,
Facebook or Twitter.
valleymetro.org/metromax
To receive this information in alternative formats,
call 602.253.5000/TTY 602.251.2039.
Para recibir esta información en formatos alternativos,
favor de llamar al 602.253.5000/TTY 602.251.2039.
Notifying the Public of Customer Rights Under Title VI
Valley Metro customers using public transit are given equal
access to programs and services without regard to race,
color, disability or national origin in accordance with Title VI
of the Civil Rights Act.
Any person who believes she or he has been aggrieved by
any unlawful discriminatory practice under Title VI may file a
complaint with Valley Metro.
All complaints received by Customer Service are
documented and assigned to the appropriate transit staff
for investigation in accordance with federal standards (28
CFR, Part 35 and FTA Circular 4702.1A). After the complaint
is processed, a response (if requested) is sent to the
customer filing the complaint and appropriate corrective
action is taken.
For more information on Valley Metro’s civil rights
programs and the procedures to file a complaint, contact
Valley Metro Customer Service via the methods listed
below. Additionally, contact Customer Service to request
information in alternate formats or languages.
PHONE:
Customer Service: 602.253.5000
TTY: 602.251.2039
MAILING ADDRESS:
Attn: Customer Service, Valley Metro
4600 E. Washington St., Suite 101
Phoenix, AZ 85034
EMAIL/WEB: csr@valleymetro.org / valleymetro.org
4
DESTINATIONS
Chase Field
Station
1. Montebello / 19th Ave
Destination Name
Christown Spectrum Mall
Phoenix Baptist Hospital
3.
7th Ave / Camelback
Colter Park
Herberger Theater
Valley Youth Theater
Campbell / Central Ave
Central High School
6.
Indian School / Central Ave
Carl T. Hayden V.A. Medical Center
13. Washington / Central Ave
Jefferson / 1st Ave
CityScape
Comerica Theatre
Steele Indian School Park
Maricopa County Government Offices
Park Central Mall
Orpheum Theatre
Heard Museum
14. 3rd St / Washington
3rd St / Jefferson
Phoenix Art Museum
Phoenix Theatre
Irish Cultural Museum
Roosevelt Arts District / First Friday
Arizona Science Center
Chase Field
Phoenix Convention Center
Burton Barr Central Library
Symphony Hall
Margaret T. Hance Park
11. Roosevelt / Central Ave
City of Phoenix Government Offices
Kindred Hospital
St. Joseph’s Hospital and Medical Center
10. McDowell / Central Ave
ASU Downtown Campus
Civic Space Park
5.
Encanto / Central Ave
Arizona Center
Camelback Village Square
Uptown Plaza
9.
Van Buren / 1st Ave
Destination Name
Central Station Transit Center
Central Ave / Camelback
Thomas / Central Ave
Station
12. Van Buren / Central Ave
Solano Park
4.
8.
Heard Museum
CityScape
US Airways Center
15. 12th St / Washington
Eastlake Park
12th St / Jefferson
16. 24th St / Washington
Arizona State Hospital
24th St / Jefferson
5
DESTINATIONS
Downtown Tempe / Mill Avenue District
Station
18. 44th St / Washington
Destination Name
Phoenix Sky Harbor International Airport
PHX Sky TrainTM
Pueblo Grande Museum and Archeological
Park
19. Priest Dr / Washington
Papago Park *
Phoenix Botanical Gardens *
20. Center Pkwy / Washington
21. Mill Ave / Third St
Mesa Arts Center
Sun Devil Stadium
Station
24. Dorsey / Apache Blvd
Destination Name
26. Smith-Martin / Apache
Blvd
27. Price-101 Fwy / Apache
Blvd
28. Sycamore / Main St
Escalante Center
Hudson Park
Esquer Park *
Arizona Museum of Natural History *
Phoenix Municipal Stadium *
Arizona Museum for Youth *
Phoenix Zoo *
East Valley Institute of Technology
Marquee Theater
Mesa Arts Center *
Moeur Park
Tri-City Pavilions
Downtown Tempe / Mill Avenue District
Tempe Beach Park / Tempe Town Lake
Tempe Center for the Arts *
22. Veterans Way / College Ave ASU Tempe Campus
City of Tempe Government Offices
Hayden Butte Preserve / A Mountain
Sun Devil Stadium
Tempe Transportation Center
Wells Fargo Arena
23. University Dr / Rural
ASU Karsten Golf Course *
ASU Tempe Campus
Packard Stadium *
Sun Angel Stadium
Destinations are 1/2 mile or less from stations unless otherwise noted.
For information, please visit the trip planner at valleymetro.org or contact
Customer Service at 602.253.5000.
*Connect by bus.
6
SCHEDULE
Monday – Thursday EASTBOUND
First full
Last full
Monday – Thursday WESTBOUND
Montebello
Van Buren/1st
Mill/3rd
Sycamore
4:40 am
5:02 am
5:29 am
5:45 am
Last full
Last full
4:40 am
4:55 am
5:22 am
5:45 am
• Every 12 minutes from 7:30 am – 6:30 pm
• Every 20 minutes from 6:30 pm through last trip
• Every 20 minutes from 6:30 pm through last trip
11 pm
11:22 pm
11:49 pm
12:05 am
Last full
11 pm
11:15 pm
11:42 pm
12:05 am
Sycamore
Mill/3rd
Van Buren/Central
Montebello
4:40 am
4:55 am
5:22 am
5:45 am
Friday WESTBOUND
Montebello
Van Buren/1st
Mill/3rd
Sycamore
4:40 am
5:02 am
5:29 am
5:45 am
First full
• Every 20 minutes through 7:30 am
• Every 20 minutes through 7:30 am
• Every 12 minutes from 7:30 am – 6:30 pm
• Every 12 minutes from 7:30 am – 6:30 pm
• Every 20 minutes from 6:30 pm through last trip
• Every 20 minutes from 6:30 pm through last trip
2 am (Sat)
2:22 am (Sat)
2:49 am (Sat)
3:05 am (Sat)
Last full
2 am (Sat)
2:15 am (Sat)
2:42 am (Sat)
3:05 am (Sat)
Sycamore
Mill/3rd
Van Buren/Central
Montebello
5 am
5:15 am
5:42 am
6:05 am
Saturday WESTBOUND
Montebello
Van Buren/1st
Mill/3rd
Sycamore
5 am
5:22 am
5:49 am
6:05 am
First full
• Every 15 minutes through 7 pm
• Every 15 minutes through 7 pm
• Every 20 minutes from 7 pm through last trip
• Every 20 minutes from 7 pm through last trip
2 am (Sun)
2:22 am (Sun)
2:49 am (Sun)
3:05 am (Sun)
Last full
Montebello
Van Buren/1st
Mill/3rd
Sycamore
5 am
5:22 am
5:49 am
6:05 am
11 pm
11:22 pm
2 am (Sun)
2:15 am (Sun)
2:42 am (Sun)
3:05 am (Sun)
Sunday/Holiday WESTBOUND
First full
• Every 20 minutes throughout the day
Last full
Montebello
• Every 12 minutes from 7:30 am – 6:30 pm
Sunday/Holiday EASTBOUND
First full
Van Buren/Central
• Every 20 minutes through 7:30 am
Saturday EASTBOUND
First full
Mill/3rd
• Every 20 minutes through 7:30 am
Friday EASTBOUND
First full
First full
Sycamore
Sycamore
Mill/3rd
Van Buren/Central
Montebello
5 am
5:15 am
5:42 am
6:05 am
• Every 20 minutes throughout the day
11:49 pm
12:05 am
Last full
11 pm
11:15 pm
11:42 pm
12:05 am
For detailed schedule information, visit valleymetro.org or contact Customer Service at 602.253.5000.
7
MAP
STATIONS
1. Montebello / 19th Ave
2. 19th Ave / Camelback
3. 7th Ave / Camelback
4. Central Ave / Camelback
1.
2.
3.
4.
17.
24.
25.
27.
28.
Montebello / 19th Ave
19th Ave / Camelback
7th Ave / Camelback
Central Ave / Camelback
38th St / Washington
Dorsey / Apache Blvd
McClintock / Apache Blvd
Price-101 Fwy / Apache Blvd
Sycamore / Main St
794 spaces
410 spaces
123 spaces
135 spaces
189 spaces
190 spaces
300 spaces
693 spaces
802 spaces
12th St / Jefferson
16. 24th St / Washington
24th St / Jefferson
5. Campbell / Central Ave
17. 38th St / Washington
6. Indian School / Central Ave
18. 44th St / Washington
7. Osborn / Central Ave
PARK-AND-RIDE S
15. 12th St / Washington
PHX Sky Train (Airport Access)
8. Thomas / Central Ave
19. Priest Dr / Washington
9. Encanto / Central Ave
20. Center Pkwy / Washington
10. McDowell / Central Ave
21. Mill Ave / Third St
11. Roosevelt / Central Ave
22. Veterans Way / College Ave
12. Van Buren / Central Ave
23. University Dr / Rural
Van Buren / 1st Ave
24. Dorsey / Apache Blvd
13. Washington / Central Ave
Jefferson / 1st Ave
25. McClintock / Apache Blvd
14. 3rd St / Washington
3rd St / Jefferson
27. Price-101 Fwy / Apache Blvd
26. Smith-Martin / Apache Blvd
28. Sycamore / Main St
Approximate Travel Times in Minutes
65
Entire 20-mile route
25
Montebello to downtown Phoenix
40
Montebello to PHX Sky TrainTM
15
Downtown Phoenix to PHX Sky TrainTM
25
Downtown Phoenix to downtown Tempe
40
Downtown Phoenix to Mesa
15
Downtown Tempe to Mesa
8