Fall 2002 - Thermo King
Transcription
Fall 2002 - Thermo King
Fall 2002 A publication for the over-the-road transport temperature control industry. Thermo King Receives First U.S. Order for Cryogenics Units Market Day ® Corporation signed on as Thermo King Corporation’s first North American cryogenics customer. Chicagobased Market Day, a school fund-raising food cooperative, ordered 12 ST-CR 300 cryogenic truck units. The ST-CR 300 runs completely on the cryogenic system, using liquid carbon dioxide as a substitute for diesel fuel. The cryogenics transport refrigeration unit completely eliminates ozone-depleting refrigerants and diesel fuel. CO2, a naturally occurring refrigerant, eliminates the need for and emissions of ozone-depleting commercial refrigerants such as CFC, HCFC or HFC. Market Day offers schools the opportunity to earn a minimum of 10 percent of the Visit us at Booth #916 at the 2002 Food Productivity Convention & Exposition, Oct. 20 – 23, in Atlanta at the Georgia World Congress Center Thermo King will be highlighting the latest advances in transport temperature control. Look for the SPECTRUM trailer and SPECTRUM TS truck multi-temp units; V-300 MAX TCI, a multi-temp for small trucks; ST-CR 300, the new cryogenic truck unit; and the latest in telematics. purchase price of food products. Every month, order sheets are distributed to participating school children who share them with their family and friends. Market Day offers more than 150 brand name foods to choose from. More than 6,000 schools and other community groups in 20 metropolitan areas benefit from the proceeds generated through Market Day’s fund-raising program. In its 27 years of operation, the cooperative has raised more than $250 million for schools. Because the company primarily distributes food to schools and churches, the use of safe and friendly CO2 as an alternative to diesel fuel appealed to them. “This is a huge step for the growth of emerging technology in North America,” said Jay Seshadri, Thermo King vice president, global product management. “We couldn’t be more thrilled to work with a reputable company like Market Day on this first North American cryogenic order.” Todd Peterson, Market Day center manager, Tom Sabatini, Market Day transportation manager, and Frank Laurendi, Market Day transportation supervisor in Wood Dale, Ill., were strong supporters of the cryogenics technology. Specifically designed for urban on arb . c d i nk liqu ed ta s e t r sto sula nit m-in u 300 cuu CR n a va T S i markets The ioxide d with multi- stop delivery rounds, the ST-CR 300 effectively stores liquid carbon dioxide in a vacuum-insulated tank, making increased cooling capacity instantly available. The units are cleaner, quieter and more efficient. “We feel that cryogenics is the future of refrigeration systems,” Laurendi said. “We pride ourselves on being a company that is environmentally conscious. Not only does the unit eliminate emissions and reduce noise levels, its operating expenses are also very attractive.” Market Day operates a fleet of 160 trucks and trailers to deliver the food to 11 states. The company’s main hub is in Chicago with five smaller hubs and cross-docks. The cross-docks accept manufacturers’ deliveries and palletize orders for distribution. Market Day works with local Thermo King dealer, Illinois Auto Central, to meet its transport refrigeration needs. continued on page 2 I N S I D E Thermo King Receives First U.S. Cryogenics Order . . . .Page 2 Steve Shawley Named President . . . . . . . . . . . . . . . . .Page 2 Get Your Beer Here . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3 Look For the White Lining . . . . . . . . . . . . . . . . . . . . . . .Page 4 Transport Your Cake and Ice Cream Too . . . . . . . . . . .Page 5 Tie One On with Ancra . . . . . . . . . . . . . . . . . . . . . . . . . .Page 6 Tell Us What You Think . . . . . . . . . . . . . . . . . . . . . . . . .Page 6 Closed-Door Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 7 Inside-the-Box Thinking . . . . . . . . . . . . . . . . . . . . . . . .Page 8 continued from cover Thermo King and Market Day partnered with Praxair to supply the CO2. Typically, processing companies such as Praxair refine CO2 into a liquid, solid or gas form. However, while these companies store CO2 in large tanks at 300 psi, a lower pressure is required to increase the capacity (Btu per pound), which, in turn, provides for the ST-CR 300’s enhanced cooling capacity. Thermo King’s patented automatic filling station connects to a large storage tank similar to the type found at processing companies. The filling station converts the pressure of the CO2 from 300 psi to 125 psi and utilizes flexible fill hoses to transfer the liquid CO2 into the unit’s tank. Private filling stations can be placed in the yards of distribution centers, where entire fleets could be conveniently fueled. For now, Market Day’s filling station will be private, but Laurendi did not rule out opening the filling station up to other local distributors running cryogenics units. be intimidating to some, but most transportation companies are very familiar with the governmental pressure to eliminate diesel emissions.” Applying for building permits for Market Day’s filling station was a little tougher than Laurendi anticipated. “Our village municipalities were concerned about the construction of the CO2 tank,” Laurendi said. “Our local government wasn’t familiar with the technology and sent several inspectors to visit us before the permit was granted. The irony is that CO2 is a low-risk and environmentally friendly alternative to diesel fuel.” “Everyone is interested in emerging technologies, but nobody wants to be the first,” said Dave Smith of Illinois Auto Central, “except Market Day. They wanted to raise the green flag and show America what the future is bringing – not only in fuel choices, but also in conservation practices. They’ll be able to use the cryogenics units for a long time, transferring them from truck to truck as necessary.” Seshadri concedes that educating businesses on the value of cryogenics technology has been a hurdle. “Moving from diesel fuel to CO2 is a change in the way fleets have been running their refrigeration units. It might The SB-III CR cryogenics unit is available for trailers. Both truck and trailer cryogenics systems offer rapid pull-down, quick temperature recovery after deliveries, and improved temperature control. While Europe is traditionally the world leader in passing environmental and noise ordinances, a growing number of U.S. states and cities have recently proposed similar bills to help reduce pollution and excess noise, citing problems such as motor vehicle emissions, too much traffic, loud trucks and loud car stereo systems. This technology provides zero diesel emissions and much lower noise levels. For more information about Market Day, visit www.marketday.com. For more information about cryogenics, visit the Emerging Technologies section of the Thermo King web site at www.thermoking.com. Market Day is a registered trademark of Market Day Corporation. Steve Shawley Named President of Thermo King North America Steven R. Shawley has been named president of Thermo King North America. Shawley succeeds Erl Swierkowski, who has chosen to retire and conclude a 33-year career with the company. Before being named president, Shawley was vice president and controller for Ingersoll-Rand. Prior to Ingersoll-Rand, Shawley served as vice president and controller at Thermo King, where he had responsibility for all finance, information technology and treasury activities. Previously, he held numerous other key financial positions with Thermo King’s former parent company Westinghouse Electric Corp. in a career that spanned more than 20 years. He served as controller of several major divisions and plants with broad financial and commercial responsibilities for operations throughout Europe, Asia and Latin America, as well as North America. 2 Get Your Beer Here! Tampa beer distributor creates customized combo trailer J.J. Taylor Distributing decided there had to be a better way. The Miller beer distributor’s Tampa location delivered kegs to customers within a 2,100 square-mile territory using refrigerated beer tender trucks — basically a warehouse on wheels. According to Jay Martin, vice president of operations, “The trailers had two pullout doors on each side that, when opened, exposed a giant box holding 100 kegs of beer — all different brands.” So what’s the problem? For starters, each beer tender would sell on average 40 kegs of beer a day. That meant that the driver hauled 60 kegs, each weighing 175 pounds. The kegs were taxied around all day, contributing to vehicle wear and tear and costing the company money. Hauling kegs was not only hard on truck bodies, but also on drivers’ bodies. Depending on what brand each customer wanted and where it was located on the trailer, drivers would have to haul the heavy kegs quite a distance. Customers also wanted cases and bottled beer. So, J.J. Taylor would send a second “dry” truck to the same locations as the beer tenders to meet these needs. J.J. Taylor’s “better way” was created with the help of Hackney Trailers and Thermo King. J.J. Taylor sat down with Hackney’s engineers and sales people and shared their vision for a “combo trailer” that would contain both dry and refrigerated bays. J.J. Taylor also wanted the bays to be flexible — where a few or all of the cold bays could be turned off, becoming dry bays when necessary. “We turned to Hackney because they had experience with refrigerated trailers, and we knew they’d come up with a configuration that worked,” explained Martin. As for the refrigeration unit, J.J. Taylor turned to Gulf Coast Thermo King. “Our beer tenders already had Thermo King units, so there was no question that we wanted Thermo King for the new trailers too,” continued Martin. “We’re beer experts; they’re the refrigeration experts. We depend on them to understand our business needs and give us the best recommendations.” John Dancu of Gulf Coast Thermo King recommended the RD-II unit originally, and then in 2000, switched them to the new TS- 300. “The TS-300 is the newer and better version,” said Stoney Braswell, fleet manager for J.J. Taylor. “We’re always looking for the right product for the job, and most often, it’s also the best product on the market. We like to take advantage of the latest and the greatest when it makes sense. Plus, it shows our customers that we’re serious — about our equipment, our business and delivering the best product possible.” Dancu liked that the TS-300 gave J.J. Taylor extra capacity. “The new TS-300 works well in the intense heat of Florida, and like the RD-II, it accommodates the duct system configured into the combo trailers,” explained Dancu. “I knew J.J. Taylor would be happy with the results.” And they were. The company purchased three the first year and two more last year. What started out as a vision for J.J. Taylor has turned into 13 combo trailers today – eight with RD-II units and five with the new TS-300 units. Trailer sizes range from 32-feet to 35-feet long and consist of 14 or 16 static bays. The dry bays are located in the front and back of the trailers, while the cold bays are in the center. A louver system closes the continued on page 6 John Dancu, sales manager of Gulf Coast Thermo King; Jay Martin, J.J. Taylor Distributing vice president of operations; and Stoney Braswell, J.J. Taylor Distributing fleet manager, stand by one of 13 Hackney combo trailers – this one featuring a TS-300 unit. J.J. Taylor Companies was founded in 1958 by John J. “Joe” Taylor in Massachusetts. J.J. Taylor Distributing/Tampa was established in 1997. In addition to Miller and Coors brands of beer, the company sells a mix of imports and microbrewery brands. 3 Looking For The White Lining Optimists are always looking for the silver lining. But, Thermo King customers are finding the many merits of white. Toronto-based VanLiner Technologies Inc. manufactures the ColdGuard Insulated Liner Kit, sold throughout the United States. The easy-to-install (white) liners are designed to be the perfect complement to the Thermo King V-200, V-280 and V-300 systems. “The kit provides the operator with an environment that allows for the handling of perishable products such as meat and seafood, dairy, produce and flowers in a hygienic and safe manner,” VanLiner President Peter Robinson explained. Dick Berard, sales manager for Mass Truck Refrigeration in Auburn, Mass., has been selling VanLiner ColdGuard for about two years. “We jumped on the VanLiner band wagon, so to speak, because the liner is a good looking addition to the van. It holds a temperature range from 30 degrees F to –20 degrees F, it’s easy to install, and customers can remove it if they change vehicles,” he said. The six-year-old company originally manufactured the kits using hand-laid fiberglass. As word spread, they soon found that they couldn't keep up with demand. In fall 2001, they began outsourcing the ABS skins to Custom VAC Form Components from Milton, Ontario. Designed to meet current HACCP (Hazardous Analysis Critical Control Points) guidelines, the ColdGuard Kit is comprised of closed-cell polyurethane foam covered by an ABS skin — providing durability, exceptional insulating qualities and moisture resistance. Integral insulated side and rear doors help to keep heat gain at a minimum level. The insulating qualities of the ColdGuard Kit were evaluated by Bill Waldschmidt, Thermo King applications engineer, and KC Kolstad, Thermo King test engineer, and their staff using the test chambers at Thermo King headquarters in Bloomington, Minn. Test results showed a UA or box loss factor of 18.4 Btu/hr/F, along with no appreciable hot spots or air leaks. Each ColdGuard Kit is manufactured to the same exacting standards for consistent thermal performance. According to Robinson, many companies make fairly good permanent liners using fiberglass and closed-cell foam, but they are not transferable. Some other companies use open-cell foam and plywood, which will absorb moisture and juices, and can be dangerous, especially if transporting seafood or meat. Easy to clean and easy on the eyes The ColdGuard Kits are also easy to clean and contain an optional floor drain for more extensive washing. And, did we mention they’re white? The all-white interior promotes cleanliness — looking much like the inside of a standard refrigerator. Account Manager Linkon Price of Thermo King Toronto, Ontario, agreed. “The ColdGuard units have a clean look. They’re impeccable. Customers are drawn to their clean, crisp appearance and that they’re easy to clean out.” Easy to install The patented kit is ideally suited for the V-200, V-280 and V-300 series and has been touted for its ease of installation. According to Robinson, all you need is a cordless drill or screwdriver plus a caulking gun. Components include a series of already-made panels that form all six sides (door frames, wall and ceiling panels, and bulkheads). “It's a complete structure that you build inside the van. The holes are pre-drilled, so the dealer just has to line it up and follow the easy instructions.” He added that the components are held together by screws. The dealer has to caulk the seams between panels, let it cure, and mount the Thermo King unit. The bulkhead contains two-by-four-inch boards so that the evaporator can be mounted. If the evaporator is to be a ceiling mount, the installer would just place a piece of plywood above the kit roof panel and bolt through that. Gary Barnes, special products division manager of Thermo King Fresno, Calif., started working with VanLiner in 1998. He believes the reduced installation time is the biggest advantage of the ColdGuard units. VanLiner’s ColdGuard Insulated Liner Kit holds temperatures from 30 degrees F to –20 degrees F. 4 Before VanLiner, a Fresno driver had to take the van on a day trip, where the body would be installed. The van had to stay at the yard for one to two weeks as the material was installed. Then it was another day trip back to the dealer. “Now, installing a liner in a V-280 with a dual mount – including the reefer unit, compressor bracket and liner – runs about 24 hours. Without the refrigeration unit, it can be installed in less than nine hours,” said Barnes. Easy on the pocketbook With a name like his, it’s no surprise that the bottom line is top of mind with Price who is impressed with VanLiner’s competitive pricing. And along with product performance, this translates into sales. “We’ve had a number of customers make the shift to Thermo King/VanLiner ColdGuard,” said Price. “Also, it has helped generate repeat business. Customers come in and say, ‘It works great. Give me another.’” In fact, Robinson claims the kit can be installed by any Thermo King dealer in four to five hours. Easy to do business with Finally, VanLiner earns high marks in customer satisfaction. “With all the units we’ve sold over the years, we’ve never had a single complaint,” Berard said. “As far as VanLiner goes, it’s always nice to do business with people who do what they say they’re going to do. They deliver product on time – often in a week or less.” Easy to uninstall As easy as the ColdGuard is to install, it is said to be even easier to take out. Barnes noted, “A key selling feature for customers is the fact that they can reuse the liner with another vehicle. If the ColdGuard unit outlives the life of one vehicle, the customer can just take it out and put it in another.” The ColdGuard system fits Ford and GM vans, both standard and extended length. The kit is completely transferable between these vans with the addition/deletion of extension panels. “This allows for higher vehicle resale values and cost efficient redeployment of assets,” Robinson said. There’s your silver lining. (Better make that your white lining.) The ColdGuard Kit is comprised of closedcell polyurethane foam covered by an ABS skin. Insulated side and rear doors keep heat gain to a minimum. For more information about VanLiner Technologies, contact Peter Robinson or Martin Blyth (sales) at 800-295-8495 or www.vanliner.net. Y o u t r r o C p s a ke n a r T C ream e c I d n a Too Whether it’s beer and brats, wine and roses or fish and chips, you know that sometimes your customers request items that need to be transported at different temperatures. Introducing the V-300 MAX TC and V-300 MAX TCI for small trucks. These units can manage two remote evaporators for temperature control in multiple compartments. “In today’s rapidly changing business climate, we wanted to provide our customers with flexibility, so as their business needs change our units will adapt and perform without missing a beat,” said Joey DeLoach, Thermo King national account manager, small truck. Building on the modular platform of the popular V-200 series, the aerodynamic design of the V-300 series is the result of intensive research and extensive testing. The V-300 series offers increased capacity and unmatched versatility for larger direct drive applications. Features include Ultra Slim evaporators, expansion module, and the innovative new speedy clip hose system. Ultra Slim evaporators maximize your load space and provide high airflow volume for superior temperature control. Expansion modules can add heating, bi-temperature or multi-temperature management. The innovative new speedy clip system for hoses and connections makes installation easier. 5 Tie One on with Ancra FPO Secure your cargo straps at Thermo King dealers nationwide Get Your Beer Here continued from page 3 ductwork into the designated cold bays when not needed. Sliding doors on the trailer sides make for easy loading and unloading. “Deliveries are more efficient for us and for our customers,” said Martin. “We make one trip to each customer, and they write one check instead of Cargo restraints, long an essential part of trucking, are now available at Thermo King dealers nationwide. Thermo King announces a partnership with Ancra International LLC to add to its wide range of aftermarket services. Offering high quality cargo restraints at the dealership saves drivers and fleet owners time and gets the trucks back on the road faster. two – saving on administrative costs. The trailer configuration makes it easier While some dealers have already been selling the products for many years, others will be adding these supplies to their offerings for the first time. This partnership will provide a consistent product line throughout the Thermo King network. come back empty.” “It used to be when customers would come in looking for cargo restraint dealers would have to send them down the street. This service makes the dealership more of a one-stop shop,” said Ralph Abato, Ancra national sales manager. dry (pallet) trailers. J.J. Taylor Distributing and its combo trailers were Started in 1969, Ancra International LLC is one of the largest suppliers of cargo restraints. Ancra’s full line of cargo restraints will be available at Thermo King dealerships. While other suppliers have entered the market, Ancra has maintained quality and consistency of the product without compromising competitive price, Abato added. For more information, check out their web site at www.ancra-llc.com. Ancra is a copyright of Ancra International LLC. 6 for our drivers to get to the different beer products and eliminates excessive lifting of kegs. Also, because the different beer products are in separate compartments, door openings are decreased. As a result, the refrigeration unit doesn’t have to work as hard to maintain proper temperatures. In addition, we now deliver pre-sold beer. Trailers go out full each morning and J.J. Taylor Distributing runs 75 routes daily. It’s fleet consists of the 13 combo trailers, 45 conventional trailers – each with 16 to 18 bays, and 17 featured in the June issue of Refrigerated Transporter magazine. Want to find out more about the combo trailer configuration with the TS300 refrigeration unit? Contact John Dancu at Gulf Coast Thermo King at (813) 985-8502. Closed-Door Policy Thoms Proestler Company tests three-compartment trailer HACCP (Hazardous Analysis Critical Control Points) requirements more efficiently. So when I turned to him and Mike Thoms rarely listened to his mother when she told him to shut the door behind him, and neither did his drivers. Fortunately, they have Thermo King’s R:COM system to remind them. As chief operating officer of Thoms Proestler Company (TPC), a fourth-generation, family-owned broad line distributor, Thoms is sensitive about efficient delivery methods and maintaining product quality. And through a long-lasting relationship with Thermo King, Thoms consistently meets both needs. Utilizing a fleet of 79 International tractors and mostly Great Dane trailers outfitted entirely with Thermo King reefers, TPC delivers more than 10,000 line items to customers ranging from independently owned restaurants to large national chains. Because the company’s territory consists of a 260-mile, five-state radius from its corporate warehouse in Rock Island, Ill., drivers often make between 15 and 16 deliveries per route. “Since his drivers are constantly opening and closing doors during their deliveries, air loss was one of Mike’s big concerns,” explained Ron Gress, sales manager, Thermo King Quad Cities, Inc., of Milan, Ill. “With the SB-III, and more recently, the SPECTRUM™ SB, we’ve been able to provide him with units that recover quickly.” “Ron’s been very proactive about keeping me up to speed on Thermo King’s latest product introductions, and has been there for me when I’m ready to take the next step,” added Thoms. “I’m always looking for ways that our company can meet asked for a system that could monitor, record and download crucial trailer information, he immediately suggested R:COM.” The R:COM system is a radio-based local area network that serves as an effective traffic management tool that instantly identifies and communicates vehicle arrival and departure times; availability in yard, type and registration; as well as refrigeration unit model, operating and temperature data, alarm conditions and any actions required. With the installation last year of 41 R:COM systems at TPC’s newly expanded 255,000square-foot distribution center, Thoms found a way to gauge the progress of a new experiment. And a unique management tool. Because TPC’s product line ranges from meat, dairy and produce items to restaurant supplies and cleaning materials, the company often runs mixed loads utilizing two compartments. One contains refrigerated or “cool” items such as cheese and fruit, along with dry goods like paper products and kitchen utensils. Another compartment is used to transport frozen items such as ice cream. But with a new monitoring system in place, Thoms wanted to ensure reefer units weren’t running too hard and long, and consuming precious fuel to cool items such as pots and pans. Soon, Thoms began running alternate threecompartment trailers, outfitted with the SPECTRUM unit and R:COM system. Now, frozen items are stored in the trailer’s nose, behind the reefer unit, while a bulkhead and center divider separates the cool and dry compartments. A side door is used to unload frozen products, while the cool and dry items are taken out the back. Meanwhile, the R:COM system monitors the temperatures in all three compartments. Thoms is pleased with the initial results. “Although the three-compartment trailer is still in the testing phase, by using R:COM, we can already tell that we’re maintaining and holding temperatures much better,” he explained. In addition to conducting analysis on temperature performance, Thoms also incorporated the R:COM system to look for certain trends among his company’s 100-plus drivers. “R:COM allows us to notice things like when the door of the trailer isn’t being closed between deliveries,” he explained. “That might not sound like a big deal, but when you combine it several times over the course of a day, it’s a tremendous loss of temperature. With R:COM, it becomes an issue that can be easily remedied.” Besides supplying TPC with the latest technology, Thermo King has helped ensure it is used effectively. Last year, Thermo King representatives Doug Myers and Barry Climie visited TPC’s distribution center and walked Thoms and his staff through refrigeration basics and proper loading procedures. As a follow up, Thermo King designed spreadsheets for TPC’s use, detailing how to maintain proper temperature maintenance during multi-stop deliveries. Looking ahead, Thoms plans to take delivery on three or four more trucks and trailers by year end, all to be outfitted with SPECTRUM units and R:COM systems. He credits Thermo King with helping him remain focused on the future, without neglecting his customers. “No one wants to work with a company who waits until you complain,” laughed Thoms. “Thermo King truly has a feel for what’s going on in the industry. They’re able to anticipate customers’ needs ahead of time, and help us find the best ways to meet them.” 7 Inside-the-Box Thinking Thermo King’s i-Box ® enables remote monitoring of crucial data Check your refrigeration unit’s set point, discharge and return air temperatures, fuel levels and alarm codes, all without leaving the comfort of the cab. A remote possibility? Something like that. Thermo King’s new i-Box®, a protocol interpreter, gives drivers or fleet/logistics managers access to crucial information and cargo data through the existing tractortrailer power line cord (PLC) connection. Thermo King’s new i-Box enables a direct communications link between the reefer and the tractor. The i-Box provides true data connectivity and simplicity. “Thermo King is the first commercial application to be granted use of a tractor’s PLC,” explained Brian Meagher, Thermo King global product manager, electronics. “With that connection, we are able to transmit data such as unit set point, discharge and return air temperatures, even fuel levels and alarm conditions to several locations, including in-cab or through a modem to any location in the world.” Depending on a customer’s needs, the data can also be obtained from the driver or a fleet manager 1,000 miles away. Requiring dealer installation, the i-Box can be connected to any existing Thermo King SMART REEFER® system. Mounted inside the reefer unit, the i-Box interprets data from the controller, and transmits it through the PLC to the tractor or to an independent satellite or cellular modem. The i-Box enables Thermo King customers to simply access and view critical cargo data anywhere at anytime. Tell Us What You Think A Matter of Degrees reaches more than 25,000 people in the refrigerated transport industry. The magazine shares stories of hard work and success of people like you who take pride in delivering quality refrigerated products. It also gives you the latest news and Thermo King product information to help make your jobs easier. Please take a few moments to complete the enclosed readership satisfaction survey and drop it in the mail. Or, if you prefer, call us at 952-897-2206, or e-mail us at kimberly_thorsen@thermoking.com. A publication for the over-the-road transport temperature control industry. www.thermoking.com Executive Editor: Randal Gast Editors: Kimberly Thorsen, Joe Cretella Managing Editor: Kim Wickline Writer: Sara Sturm To change your mailing address or to request additional copies, contact Kim Kram at 1-800-735-3237 or kkram@adtrack.com Published by Thermo King and Kerker. © 2002 A Matter of Degrees, Thermo King Corporation, 314 West 90 St., Minneapolis, MN 55420, 952-887-2602 For more information, contact Kim Wickline at 952-897-9461 or kwickline@kerker.com Printed on Recycled Paper