Winter 2014 Sandestin® Golf And Beach Resort

Winter2014
Sandestin®
Golf and Beach Resort
Destin, FL
See you there
May 03-06, 2014
•C.A.R.E.Promotes
GreenInitiativesat
Home,Work,and
Away!
•OliveOilandWine…
C.A.R.E.Seesand
TastesitAllin
Sonoma
•MyFirstC.A.R.E.
Conference…
ImmediateReturnon
Investment!
•MèxicoTravel:
DispellingtheMyths
•TravelClubs–Are
YouinCompliance?
•TwoC.A.R.E.Vice
Presidentstobe
ElectedinDestin,FL
...andmuchmore
“VisitSouthWalton”
Visit us at
www.care-online.org
President’s
Prose
By: Alain Carr,
American Resorts International
& C.A.R.E. President
I know we always say how special our conferences are, but they really are,
and C.A.R.E.’s 57th Semi-annual conference in Santa Rosa, California was no
exception. Tucked in between California’s scenic vineyards and its amazing
coast, conference attendees were literally surrounded by some of our nation’s
most beautiful landscapes, making it almost impossible not to unwind. Several
attendees even came in a few days early to get in a drive along the amazing
beaches, and the great redwood forest parks.
When selecting conference destinations, we try to pick areas that we can
all relax, stretch out and get to know each other. To me, sharing places and
experiences together is a large part of a C.A.R.E. conference. Just as it benefits
the families we serve, spending quality time together gives our attendees a
chance to communicate in a manner that just does not happen any other way.
The conference opened up with a cork-popping salute to our wonderful Sponsors.
On Sunday, we had a most informative panel discussion and update on Mexican
travel that was intended to dispel the myths. Sunday night, we had our first ever
“Casino Night”! We had authentic casino dealers providing an array of games
and some fun money to get everyone in on the “action.” Attendees laughed and
played the night away while they made new friends and some new connections.
We wrapped things up on Monday with a brilliant presentation from our keynote
speaker, Jim Madrid, followed by a group excursion to an olive grove where we
all learned a little something about making olive oil. Then, later that evening,
it was off to the Valley of the Moon to do some wine tasting together. And, of
course, some stuck around on Tuesday to participate in our Gives Back program
at F.I.S.H., a local organization that helps needy families in the Sonoma Valley.
It’s hard not to be proud of this organization and its members when you have
such a great group experiencing such great things together.
If you could not participate first hand in all the fun and gather all the inside
information that comes from a C.A.R.E. conference, you can still get a good
idea of what went on and what is going on inside these pages. Read on and see
what our members brought back from the conference and get caught up what is
going on with C.A.R.E.
Mostly importantly …don’t miss the next one! ….Destin, Florida!
Hope to see you there!
Sincerely,
Board of Directors
Alain Carr
American Resorts International
President
Debora Sansom
I.C.S. Management, Inc.
Secretary
Vicki DiFabio
Tartan Management, Inc.
Treasurer
Jeanette Bunn
Travel To Go
Vice President
Dave Dawson
Global Connections, Inc.
Vice President
Tina Hill
Leisuretainment
Vice President
Linda Mayhugh
Accommodations Unlimited
Vice President
Vikki Shatney
Club Resort Intervals
Vice President
James Wehrle
VIP Travel Club
Vice President
Bonnie Kosco
Immediate Past President
Administrator
President
Page 2...........................................................................................................................................................
Sandestin® Golf and Beach Resort
Destin, FL
www.sandestin.com
May 03-06, 2014
C.A.R.E. will continue its long-standing tradition of
offering member representatives and attendees the tools
and information essential to remain on the cutting edge of
the vacation industry at its 58th Semi-Annual conference
in Destin, FL.
From 1973-2014, Sandestin® Golf and Beach Resort
has gone the extra mile to ensure lasting memories
for its guests. It is rated the #1 resort destination on
Florida’s Emerald coast and was voted “best” resort in
Destin. It has been a longtime favorite destinations for
meetings and will serve as an excellent site for C.A.R.E.’s
conference.
The beautiful landscape of the resort caters to unique
meetings; inviting guests to a world of endless options
from the beach to the bay with golf, tennis, water sports,
beautiful white beaches, shopping, dining and more! The
2,400 acre resort becomes even more appealing as a
result of the staff’s dedication to making the experience
for attendees positive.
For Room Reservations
Call: 800-320-8115
(Room Block is held under Cooperative Association of Resort Exchangers)
Standard King/Double Queen Rooms are $147.00++**
**12% Resort Charge and 11.5% tax
One bedrooms are $201.00++
Room Block Cutoff date: April 1, 2014
Conference Registration discount will be provided for attendees
with reservations at the Sandestin® Golf and Beach Resort.
Conference registration does not include hotel reservations. Each
conference attendee should finalize their own accommodation
reservations.
Airport Information:
Northwest Florida Regional Airport (VPS)-30 minutes from hotel
NW FL Beaches International Airport (ECP)-40 minutes from
hotel
Pensacola Regional Airport (PNS)-90 minutes from hotel
Transportation: Sunshine Shuttle & Limousine, Sandestin
Resort’s exclusive partner, provides professional airport
transportation for Ft. Walton, Sandestin, Santa Rosa Beach,
Panama City Beach, Pensacola and the 30A area in the Florida
Panhandle. To make transportation arrangements call 850-6506333 or visit www.sunshineshuttle.com.
...........................................................................................................................................................Page 3
Located along a 26-mile stretch of
Northwest Florida’s Coast, South
Walton encompasses an unparalleled
strand of 16 distinct beach
neighborhoods, each with its own
traditions, charm and visual style.
South Walton is renowned for natural
scenic beauty, turquoise waters
and sugar sand beaches. It was
even named one of Travel + Leisure
magazine’s “Best Beaches on Earth”
for families.
South Walton boasts 15 rare coastal
dune lakes, offering plentiful
watersport options including kayaking,
stand-up paddle boarding and
fishing. More than 40 percent of the
destination area is preserved by four
state parks and Point Washington
State Forest, providing many natural
attractions. Hikers and cyclists can
also enjoy the picturesque 18mile Timpoochee Trail that winds
along Scenic Highway 30A past
coastal dune lakes and through
neighborhoods.
When it comes to dining, South
Walton offers something for every
palate with over 200 restaurants,
many of which locally source fresh
ingredients from regional farms. The
area is home to six of Florida Trend’s
“Golden Spoon” winners including
Bud & Alley’s, V Seagrove, Restaurant
Fire, Fish Out of Water, Fleming’s
Prime Steakhouse and Vin’tij.
South Walton offers shopping as
indulgently diverse as each of its
16 beach communities. Silver
Sands Premium Outlets is one of
the nation’s largest designer outlet
centers. Those looking for one-ofa-kind finds will find local fashion
designers’ intimate boutiques in
addition to a host of art galleries that
sprinkle the area.
Spending a day on links is par for
the course in South Walton. Golfers
can tee up at 207 challenging holes
on some the Gulf’s most highly
acclaimed, professionally designed
and well-manicured courses.
Offering something for everyone,
South Walton attracts families yearround. Children of all ages will not
only enjoy swimming, biking, hiking
and a variety of water activities – but
will also be kept busy with a variety
of kids clubs and hands-on art,
theater to suit their interests. Sand
and sea, natural habitats and cultural
attractions create fun opportunities
for the entire family.
An upscale, yet casual place to
unwind, South Walton is the place
to rejuvenate and build lasting
memories. With a style all its own,it
is here that visitors find their perfect
beach.
An artists’ haven, South Walton’s
natural beauty and architecturally
diverse neighborhoods inspire
creativity at every turn. From fine
arts studios to funky galleries, locally
crafted art ranges from photos and
glasswork to jewelry, sculptures and
unique furniture designs.
Page 5...........................................................................................................................................................
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Coming
Attractions!
WIN Wednesdays
Held in Your Local Area on the 4th Wednesday of
Each MonthEvent Info:
www.womenintheindustry.org
February 9-12, 2014
GNEX 2014
Ritz Carlton Sarasota
Sarasota, FL
Event Info: www.perspectivemagazine.com/gnex
March 7-9, 2014
TATOC
Park Royal Hotel
Stretton, United Kingdom
Event Info: www.tatoc.co.uk
April 6-10, 2014
ARDA Convention and Exposition
The Venetian Resort and Casino
Las Vegas, NV
Event Info: www.arda.org
April 6, 2014
WIN Event
ARDA World 2014
The Venetian Resort and Casino
Las Vegas, NV
Event Info: www.arda.org
May 3-6, 2014
C.A.R.E.’s 58th Semi-Annual Conference
Sandestin Golf & Beach Resort
Destin, FL 32550
Event Info: www.care-online.org
October 18-21, 2014
C.A.R.E.’s 59th Semi-Annual Conference
Renaissance Seattle Hotel
Seattle, WA
Event Info: www.care-online.org
April 12-16, 2015
ARDA Convention and Exposition
Orlando World Center Marriott
Orlando, FL
Event Info: www.arda.org
May 02-05, 2015
C.A.R.E.’s 60th Semi-Annual Conference
The Westin Annapolis
Annapolis, MD
Event Info: www.care-online.org
C.A.R.E. Promotes Green
Initiatives at Home,
Work, and Away!
If you’ve checked your e-mail lately,
or have attended a conference,
you’ll notice that C.A.R.E.’s
Going Green Committee has been
working diligently to promote green
practices EVERYWHERE. November
marked the first month that “Going
Green” tips were shared via an
e-newsletter. C.A.R.E. has also
substantially reduced paper waste
and lowered organization costs by
providing many of its conference
materials such as agendas,
evaluations, and committee reports
online.
Green initiatives offered by
hotels and resorts are also
considered when choosing
C.A.R.E. conference sites.
Sandestin® Golf and
Beach Resort in Destin,
FL, the site of C.A.R.E.’s
58th conference from
May 03-06, 2014, is
dedicated to sustaining
the environment through
recycling and reuse programs
that include water, energy and
nature conservation. According
to the resort, it “strives to lead
the industry through measureable
and cooperative efforts of owners,
guests, businesses and operators.”
The Renaissance Seattle Hotel
will host C.A.R.E. from October
18-21, 2014 and engages in
a host of eco-friendly practices
including usage of energy efficient
light bulbs, installation of low-flow
shower heads and toilets, operates
the most ENERGY STAR® certified
properties in the industry and
involves its global workforce in
eco-volunteerism. All office paper,
plastic and glass are recycled; it
uses compostable take-out utensils
and boxes, recycles leftover food
through Cedar Grove composting,
recycles its cooking oil that can
be used for bio-fuel and employs
features such as on-line event
menus and electronic billing.
Members and industry leaders will
travel to The Westin Annapolis
for C.A.R.E.’s 60th Semi-Annual
Conference from May 02-05,
2015. The hotel, an active
supporter of green practices,
has partnered with the Global
Soap Project to recycle used
bar soap and shampoo. Those
guests that choose to help the
environment by abstaining from
housekeeping services are awarded
a $5 voucher that can be
redeemed at participating
food and beverage outlets
or redeemed for 500
Starpoints®.
The hotel has also
recognized the importance
of sustaining the
environment and has
installed a rooftop beehive
which is expected to host
35,000 honey bees. The hives
will not only create a haven for
a globally depleted honey bee
population, but will provide a
bountiful harvest that will be
included in signature dishes offered
in the hotel’s Azure Restaurant. As
a result of the hotel’s efforts, The
Westin Annapolis with the hotel’s
Azure Restaurant was awarded
the “Annapolis Stewardship
Certification” that acknowledges
the dedication the hotel has
made to “protecting, improving
and enhancing the quality of the
Annapolis environment.”
Do you have ideas for how
C.A.R.E. can “Go Green”? Contact
Committee Co-Chairs Jeanette
Bunn at jbunn@care-online.org or
Claire DeRuiter at
claire@timetravelers.ca.
...........................................................................................................................................................Page 4
5
C.A.R.E. GIVES BACK TO F.I.S.H.
By: Vikki Shatney, Club Resort Intervals, LLC
Immediately following the Santa
Rosa, CA C.A.R.E. conference,
volunteers gave back to Friends In
Sonoma Helping (F.I.S.H.), a local
organization that provides assistance
to those in need in the Sonoma area.
F.I.S.H. provides nutritious groceries,
clothing, and household items to
area families through generous
donations they receive. F.I.S.H. also
provides transportation to medical
appointments and emergency
rental/utility assistance. Through
the services of over 160 volunteers,
F.I.S.H. was able to provide over
2,000 bags of groceries to households
throughout the Sonoma area in 2012.
able to help where we can at every
conference destination.
C.A.R.E. members volunteered to
give back to F.I.S.H. by brightening
their facility with a fresh coat of paint.
Linda Mayhugh, Alain Carr, Vikki
Shatney, Emily Ceruzzi, Tina Hill,
Chris Cullum, and Michael LaCoy,
armed with rollers, paintbrushes, and
a five gallon bucket of bright white
paint, brightened the entire F.I.S.H.
storeroom in record time. Then, with
the primary goal completed early,
we proceeded to paint and brighten
the interior hallway, providing a more
welcoming entrance for the volunteers
and recipients of future donated
items. Danny Chin volunteered
his time to photograph the event,
catching the laughter and joy of being
C.A.R.E. Gives Back Projects are
typically planned on the Tuesday
morning (from 9:30am-12:30pm) at
the conclusion of
every conference
so attendees can
catch late afternoon
return flights. Start
planning now to
join us for the next
C.A.R.E. Gives
Back opportunity in
Destin at the spring
2014 conference!
As is the case with every past
C.A.R.E. Gives Back event, the
C.A.R.E. members came together and
donated their time to provide a much
needed service to a local not for profit
organization. We enjoyed each other’s
company while completing the tasks
at hand and witnessed the dedication
of the fine volunteers who help
F.I.S.H. provide so many local families
with food, clothing, and assistance.
Learn more about F.I.S.H. at their
website:
www.friendsinsonomahelping.org.
C.A.R.E.
Financial Report
By: Vicki DiFabio,
Tartan Management, Inc.
The C.A.R.E. Profit and Loss Statement through
September 5, 2013 indicates that we had
achieved 79.64% of our projected income for
2013 prior to our fall 2013 conference.
Our expenses at that same time were 51.76% of
the budgeted expenses for 2013. The C.A.R.E.
board has been diligent in keeping expenses as
low as possible while maintaining a high level of
service to our members.
Any C.A.R.E. member wishing to receive a
complete set of the C.A.R.E. financial statements
should contact Treasurer, Vicki DiFabio, at
1-800-788-8433 or bye-mail
vdifabio@care-online.org.
Page 7...........................................................................................................................................................
6...........................................................................................................................................................
Olive Oil and Wine…
C.A.R.e. Sees and Tastes it
All in Sonoma
By: Shawnah Sheehy,
impact international Marketing
Evening Event at Annadele Estates
process of how a thousand pounds of olives yield only
fifteen gallons of oil. They use the same basic processes
that have been used successfully for generations. We
discovered that if we are buying extra virgin olive oil at
the grocery stores and it is in a clear container, it is not
extra virgin. Extra Virgin Olive Oil has to be in a dark
container to maintain its health benefits and if it is not, it
becomes just an average olive oil.
Olive Oil Tour
C.A.R.E. conferences are something everyone looks forward
to twice a year. The fall 2013 conference in Sonoma did not
fail to impress. The last full day of the conference was one
for the history books. We were treated to a tour of Sonoma
Wine Country!
On our first leg of our afternoon tour, we were treated to the
smells and sounds of downtown Sonoma. Sonoma has the
feel of old world charm but with an eccentric flair. There
is great food, wine and shopping. There was something for
everyone.
The Olive Press had an olive oil tasting bar. There
were so many different oils to taste it was completely
overwhelming. The Olive Press also had a great selection
of other products that contained olives oil ranging from
food to beauty products. You could buy chocolate, lotions,
bath salts; it was amazing all the different products that
had olive oil in them.
The evening was topped off at the breath–taking, familyowned Annadel Estate Winery. Annadel is nestled back
in the woods far off the main road. The event took place in
their old barn that was just magical. The setting was perfect
for a great night of wine, dinner and networking. Who could
ask for anything better than that!
C.A.R.E. is known for always putting on a great conference
and they did not disappoint again. I cannot wait for Destin
in Spring 2014!
We had a short amount of time in downtown to enjoy
our wine tasting and I was lucky enough to find myself
walking with Paul Mattimoe and Jeanette Bunn. We
found a cute little bungalow off the beaten path that
happened to be the wine tasting bar for the family owned
ROCHE Winery and Vineyards. After sampling many great
wines we ordered a glass of Merlot from the very friendly
Harry Miller. He told us great things about the ROCHE
wine and how it is made.
After we said our goodbyes to Harry, we hopped into the
tour bus and headed to an olive oil facility. This was
hardly your “typical facility”. The Olive Press is housed in
this Italian Villa that looks as though it was plucked out of
Tuscany and transported to Sonoma.
We were greeted by a very passionate olive expert who
would be our guide. We learned the long and delicate
Conference Attendees enjoy the evening
...........................................................................................................................................................Page 6
7
50/50 Fun in Sonoma!
By: Dave Dawson,
Global Connections, Inc.
Find the tallest person in the room and have them
pull a full body length of 50/50 raffle tickets and
you are sure to win, right? Not necessarily, but that
is exactly what everyone did on the opening night
of the fall conference in an effort to increase their
odds of winning the 50/50 raffle fundraiser. At
$20 for a full body length of raffle tickets the pot
totaled $1,030! The ticket drum was stuffed so full
of tickets it had to be emptied in to a big restaurant
pan to make sure everyone had an equal chance of
winning!
The winning ticket belonged to Jeff Ingram
of Carefree Journey’s, LLC. Jeff split the pot
with C.A.R.E. and walked away with $515.00.
Congratulations to Jeff and thank you to all who
participated in the 50/50 raffle. The funds raised
are used for C.A.R.E.’s marketing efforts to attract
new members. Look for the return of the Silent/Live
Auction and Super Raffle, along with the 50/50 again
at the spring conference in Destin.
“The only real valuable
thing is intuition” - Albert Einstein
Amanda Hertzberg and Wes Kogelman
have fun at raffle
2013
C.A.R.E.
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Page 9...........................................................................................................................................................
8...........................................................................................................................................................
DO YOU KNOW?
Your Question
Answered Here!
By: Linda Mayhugh,
Accommodations Unlimited
Question: When my company makes a commitment of sponsorship for
a specific conference how are the allocation of funds determined and
applied to conference events?
Answer: If a C.A.R.E. Sponsor is interested in specifically allocating
their sponsorship funds to a specific event all they need to do is make
a notation on their sponsorship form or contact a Sponsorship Co-Chair.
However, unless your company completely pays for the entire event,
C.A.R.E. will be in charge of planning and coordinating the event.
If you wish to (sponsor) plan and coordinate an entire event, please
contact a C.A.R.E. Sponsorship Co-Chair.
Full sponsorship credit (in comparison to actual cost of the event) and
recognition will be given to any company that plans and coordinates their
own event so long as it is an event that C.A.R.E. would typically have
to pay for from the operating budget or other sponsorship funds (proof
of actual expense may be required to determine sponsorship level of
recognition). Typically the allocation of sponsorship funds is determined
by the C.A.R.E. Conference Committee Co-Chairs on an as received
basis and/or size/need of sponsorship funds to cover an event. For
example, if a specific event is determined to cost C.A.R.E.
MeMber Spotlight:
Sue Miller, Ke Nani Kai
By: Bonnie Kosco, Administrator
With a degree from
the University of
Hawaii and a major
in Timeshare Industry
Management, Sue
Miller of Ke Nani Kai
has been involved
with the resort
since 1983. She
began her career
in timeshare sales
and worked directly
for the developer.
She now works with
property management
and helps facilitate
rentals and exchanges
at the resort.
Sue Miller, Ke Nani Kai
Sue notes that not many know about Molokai, “HAWAII'S BEST
KEPT SECRET.” The resort, located on Molokai's sunny west coast
is a complex of 120 low rise condominiums owned by timeshare
and whole ownership owners. Nestled in a peaceful setting with
views of rolling hills and uncrowded beaches, the 1 and 2 bedroom
suites are abundantly equipped and tastefully decorated to reflect
the tropical beauty that surrounds them. To compliment the resort,
there are two championship tennis courts, a luxurious 60-foot freeform pool with accompanying heated
whirlpool Jacuzzi spa, barbeque and
picnic areas, and acres of palms and
tropical flowers.
Miller, who resided in Hawaii from
1983 until 1998, now works remotely
and resides in the San Diego, CA area.
Ke Nani Kai first became affiliated
with C.A.R.E. in the early 1980s. Sue
continued to work with many C.A.R.E.
member companies who prompted
them to become officially involved
once again in 2010 when the fall
conference was held in San Diego. Sue
notes that she enjoys the west coast
based conferences in the fall of each
year. She finds that “the educational
sessions are beneficial and particularly
enjoys the networking opportunities.”
Her favorite session is “Roll Call and
at each conference she meets a few
new contacts that she can work with.”
Sue has been married for 23 years
and has three sons ages 9-19. Her
extracurricular activities include
skiing, Little League Baseball, and
Pop Warner Football.
...........................................................................................................................................................Page 8
9
C.A.R.E.nnections
Connecting Members to Provide Outstanding Vacation Services
NEW GENERAL MEMBERS
BELLEAIR BEACH CLUB
3200 Gulf Blvd.
Belleair Beach, FL 33786
Phone: 727-517-2582
E-Mail: belleairbeachclub@hotmail.
com
Website: www.belleairbeachclub.biz
Responsible Party: Candi Klotzbach
Sponsor: CDFS Funstays-Carol
Demler
Nature of Business: Rental Company;
Wholesaler of Inventory; Property
Management
Inventory: Wholesale
Company Description: Rental of one
bedroom/ one bath fully-equipped
condos on the Gulf of Mexico
RESORT TRAVEL AND XCHANGE
521 College Street
Asheville, NC 28801
Phone: 888-988-4789
Fax: 828-350-2105
E-Mail: cviolette@rtx.travel
Sponsor: Gunn Marketing GroupKris Gunn-Hedstrom
Nature of Business: Exchange (Cruise
and/or Resort)
Inventory: Wholesale and Exchange
Company Description: An exchange
company with optional memberships
that was developed by a resort
developer and property management
company for developers and property
management companies.
CORAL RESORTS, LLC
33 Office Park Rd., STE. 218
Hilton Head, SC 29928
Phone: 843-842-3490
Fax: 843-842-5148
E-Mail: slancaster@thecoralresorts.
com
Website: www.thecoralresorts.com
Responsible Party: Jennifer Boretti
Sponsor: Festiva Resorts-Debbie
Shroyer
Nature of Business: Resort Developer;
Membership Travel Club; Property
Management; POA and HOA
Inventory: Wholesale and Exchange
Company Description: Developer;
Marketer; Manager of Hilton Head
Timeshare
TRAVEL AND LEISURE GROUP, LTD
47-48 Ballingdon Street,
Sudbury, Suffolk
United Kingdom C0102BX U.K.
Phone: +44 (0) 1787 881111
Fax: +44 (0) 1787 883456
E-Mail: admin@travelandleisure.co.uk
Website: www.travelandleisure.co.uk
Sponsor: TATOC-Harry Taylor
Nature of Business: Resale and Rental
Company
Inventory: Wholesale
Company Description: Timeshare
Resales and Rentals; Advertising and
Reselling ownerships
EL CID VACATIONS CLUB SA de CV
Camarón Sábalo S/N Centro
Comercial
El Cid
Mazatlán Sinaloa CP 82110
Phone: +52 (669) 9135466
E-Mail: ocitherlet@elcid.com.mx
Website: n/a
Responsible Party: Curtis Knipe
Sponsor: VIP Travel Club-Jim Wehrle
Nature of Business: Resort Developer
Inventory: Wholesale and Exchange
Company Description: El Cid has been
in business over 40 years and is based
in Mazatlán, MX. The corporate El
Cid umbrella represents 25 different
companies that includes marina, golf,
hotel and timeshare.
TIMESHARES ONLY, LLC
Affiliate: Vacations Only
7800 Southland Blvd, STE 100
Orlando, FL 32809
Phone: 407-465-5160
Fax: 407-465-5165
E-Mail: lornaq@vacationsonly.com
Website: www.timesharesMLS.com
Sponsor: American Resorts
International- Alain Carr
Nature of Business: Wholesaler of
Inventory
Inventory: Wholesale
Company Description: A leading
timeshare resale company through
advertising. Vacations Only does
rentals of same.
VACATIONCONDOS.COM
1 Vance Gap Rd.
Asheville, NC 28805
Phone: 855-826-6361
Fax: n/a
E-Mail: tquakenbush@pattonhospitality.
com
Website: www.vacationcondos.com
Sponsor: Gunn Marketing GroupKris Gunn-Hedstrom
Nature of Business: Resort
Developer, Rental Company, Property
Management
Inventory: Wholesale and Exchange
Company Description:
VacationCondos.com is an owner and
vendor website for RTX’s and other
inventory sources and experiences.
NEW ASSOCIATE MEMBERS:
GLOBAL AFFINITY CORPORATION
Carolina Financial Center
19520 W. Catawba Ave., STE 112
Cornelius, NC 28031
Phone: 704-892-4945
Fax: n/a
E-mail: info@globalaffinitycorp.com
Website: www.globalaffinitycorp.com
Responsible Party: Randy C. Baker
Sponsor: Horizon Merchant GroupBob Bandy
Nature of Business: Non-traditional
employee benefit provider and
corporate travel provider
Company Description: Program
facilitates corporate travel and
employee benefits to enhance
recruitment, retention and loyalty.
JW MAXX SOLUTIONS
11811 N. Tatum Blvd., STE 3031
Phoenix, AZ 85028
Phone: 602-953-7798
E-Mail: wally@jwmaxxsolutions.com
Website: www.jwmaxxsolutions.com
Responsible Party: Walter Halicki
Sponsor: Travel To Go- Jeanette Bunn
Nature of Business: Online Reputation
Management
Company Description: JW Maxx
Solutions provides positive media
solutions for growth-oriented
companies. Offices are located in
Phoenix, AZ and Mexico.
MAGNA TIMESHARE SOFTWARE
3956 Town Center Blvd. #569
Orlando, FL 32837
Phone: 407-352-2402
Fax: n/a
E-Mail: sales@magna.net
Website: n/a
Responsible Party: Lise Forte
Sponsor: American Resorts
International-Alain Carr
Nature of Business: Software Vendor
Company Description-Enterprise
software for timeshare ownership
sales, including vacation clubs,
fractionals, weeks and points
TARP SYSTEMS, LLC
21190 Falls Ridge Way
Boca Raton, FL 33428
Phone: 561-213-6535
Fax: n/a
E-Mail: cgring@tarpsystemsllc.com
Website: www.tarpsystemsllc.com
Responsible Party:
Clayton Gring, Jr.
Sponsor: Global ConnectionsMelanie Gring
Nature of Business: POA/HOA
Revenue Enhancement Support
Company Description: TARP Systems,
LLC provides a direct marketing and
sales solution to POA and HOAs that
do not have existing programs to sell
inventory.
COMPANY AFFILIATES
ADDED:
TIMESHARE RESOLUTION
SERVICES
Affiliate of Advantage Travel
General Member
Responsible Party: Linda Mayhugh
Nature of Business: Specializing in
timeshare collection and deed back
services
Lise Forte, Magna Timeshare Software
Page 10���������������������������������������������������������������������������������������������������������������������������������������������������������
My First C.A.R.E. Conference…
Immediate Return on Investment!
By: Corina Violette, Resort Travel &Xchange – RTX Exchange Coordinator
My first C.A.R.E. experience...Wow, where to even start! I’ve
been involved in the timeshare industry for 11 years and have
worked in almost every aspect including marketing, sales,
contracts, member services, and exchanges. I’ve never really
had the opportunity to visualize how in-depth this industry
was until my trip to Sonoma for the fall 2013 C.A.R.E.
Conference. Attending my first C.A.R.E. conference really
opened my eyes to a world of networking with professionals…
with one common interest: to enhance timeshare utilization as
an industry whole for the commonality of all members/owners.
The networking platform that C.A.R.E. provided allowed RTX to
make bulk trades and offer a greater variety of inventory to RTX
members including numerous areas we’ve never had access
to. Developing and redeveloping relationships was one of the
biggest gains I had in Sonoma. By attending this conference
I (RTX) gained 10 new relationships for fulfilling our member/
owner requests. All in all, my first C.A.R.E. Conference was
a wonderful experience - I look forward to the networking,
learning, training, and all that C.A.R.E. has to offer RTX and all
C.A.R.E. members.
Want to be a C.A.R.E. Ambassador and introduce this type of
excitement to newbie’s? Contact a chairperson today!
C.A.R.E. Ambassadors are the lifeline for new members and
first time attendees before, during and after conferences. So
if you don’t have an Ambassador or don’t remember who your
Ambassador is, just give us a call and we’ll get you connected.
Debbie Sansom 1-877-861-9824, ext 123 or
dsansom@care-online.org
Linda Mayhugh 1-800-429-5077, ext 201 or
lmayhugh@care-online.org
TRAVEL
TO
GO ...
A
At tt
te en
nt tio
io n
n! !
The Super Heroes of C.A.R.E.
We are Travel To Go, The Super Hero’s of C.A.R.E! Do you need
inventory? Do you have inventory? We offer wholesale and
exchange and a system’s aggregator! You have worked
with the rest now try the best, Team Travel To Go!
(800) 477-6331 l www.TravelToGo.com
��������������������������������������������������������������������������������������������������������������������������������������������������������� Page 11
Renaissance Seattle Hotel Hosts
C.A.R.E.’s 59th Conference
By: Tania Ostronic, Renaissance Seattle Hotel
C.A.R.E. conference attendees can look
forward to staying at the Renaissance
Seattle Hotel, a stylish hotel in Seattle
conveniently located just minutes from
CenturyLink and Safeco Fields, Pike
Place Market and upscale shopping
from October 18-21, 2014. Our hotel
in downtown Seattle, WA allows you to
eliminate travel stress thanks to easy
access to major freeways and SeaTac International Airport. Unwind in
spacious guest rooms with stunning
views of Puget Sound, the mountains
and city skyline. From colorful
paintings by local artists displayed in
the lobby to the fully-equipped fitness
center and high-speed internet, our
downtown Seattle hotel amenities
outshine the rest. Enjoy casual dining
coupled with spectacular city views
at R View, our premier Seattle hotel
restaurant.
Located in the heart of downtown
Seattle, the Renaissance Seattle Hotel
offers a variety of private and unique
function rooms with spectacular views
of Lake Union, the Cascade Mountain
Range and the vibrant downtown
skyline.
We take great pride in providing
exceptional food and drink, service and
atmosphere. We offer many services
such as attentive staff, dedicated
sales and event managers to assist you
with every detail, onsite audio visuals
and creative and distinctive menu
options that will make your conference
successful.
Our guestrooms feature all new
furnishings, complete bathroom
make-over, of flat-screen televisions,
Jack-Pack connectivity panel, in-room
refrigerator, coffee maker and safes
(laptop compatible.) Those attendees
booking under the C.A.R.E. room
block will have complimentary wireless
internet in their rooms as well as in the
lobby and public areas.
Achieving Unprecedented, Record-Breaking Results
By: Dave Dawson, Global Connections, Inc�
One of the questions leaders and managers ask most often
is “What can we do to inspire our people to perform at their
best?” In an engaging fall conference keynote presentation
entitled Achieving Unprecedented, Record-Breaking Results,
Jim Madrid provided effective and powerfully motivating
answers to this question. Madrid moved attendees to not
only “know” the answer but to “become” the answer. Today,
engaging the workforce has never been a higher priority.
Communicating consistently and effectively with employees
improves satisfaction and performance, which can increase
both productivity and profitability. Most importantly, it opens
a dialogue inside your company that improves trust and
understanding.
Jim’s presentation began with a discussion of what “Change”
is and how it affects team performance. This was examined
from two different standpoints; external change and internal
change. Madrid focused on teaching conference attendees how
to accept accountability for and successfully manage their own
emotions, deal more effectively with change in their personal
and professional environment, and enhance their creativity
and energy level, as well as that of the entire group. Jim
helped participants to develop a clear understanding of how
their thoughts determine their future. Participants gained an
appreciation of how beliefs
affect and control behavior;
the ability to change limiting
beliefs in to useful attitudes;
how emotions regarding change
affect performance; and how to
accept complete accountability
for their own success.
Conference attendees learned a
new, common language based
on the concepts presented
which supports a respect for
diversity, creative thinking,
and openness to change,
expanded comfort zones, and a
growing sense of optimism and
accountability about the future.
Jim Madrid
Page 13
12���������������������������������������������������������������������������������������������������������������������������������������������������������
Sponsor Testimonial Time
By: Linda Mayhugh and Tina Hill, Sponsorship Co-Chairs
“Why do you sponsor
C.A.R.E. Conferences on
a regular and consistent
basis?” The following is what
some of our sponsors had to
say…
to continue sponsoring well
into the future to add to
C.A.R.E.’s overall value for its
affiliates as well as to keep a
strong relationship with our
C.A.R.E. family. Fermin Cruz,
Dial an Exchange
Access is pleased to be
a long time sponsor of
C.A.R.E. Sponsorship
enables us to have added
exposure to the clients
and perspective clients we
want to reach. In addition,
our sponsorship enables
us to give back and thank
the C.A.R.E. organization,
its members and our many clients
that have supported us throughout
the years. Dave Cook, Access
Development
Being a C.A.R.E. sponsor has
many rewards. Not only are
we able to give back and say
thank you for all the work
that is done on our behalf
by the Board and Committee
members, we are also able
Alain Carr with Sponsor Dial An Exchange
to thank the members of
C.A.R.E. for helping us to
and their trade conferences. Colleen
enhance
the experiences for our
Arrigoni, Gold Crown Resort
TaraNova members. Teresa Knapp,
TaraNova Vacation Club
Attending C.A.R.E. conferences is
the most affordable in the industry
We understand a consistent
due to the generosity of member
The purpose of sponsoring C.A.R.E.
commitment from sponsors keeps
sponsorship. Sponsorship gets you
guarantees that a nonprofit
conference fees to an affordable
recognized prior to, during, and
organization continues its labor
rate even for small companies.
after every conference. Putting your
for which it was created. C.A.R.E.
Overall I believe that we have more
company name and logo out there to
supports and keeps the industry
exposure in C.A.R.E. because of our
the membership through sponsorship
from bad practices maintaining the
sponsorships that allows our company
is an affordable advertising source.
vacation clubs and travel clubs within Diane Wieland, Colorado Rocky
name to stay fresh to C.A.R.E.
a legitimate and protected exchange
members. Being a sponsor for
Mountain Resorts
environment. Santiago Merizalde,
C.A.R.E. has always been a priority
Lifestyle Holidays Vacation Club
for our company. Dora Edmonson,
HSI was pleased to return as a
The Resort Place
sponsor and exhibitor of the 2013
The C.A.R.E. organization has proven C.A.R.E. conference. Being a
itself to be an invaluable resource
Be sure to check out the center
sponsor of the C.A.R.E. conference
for us. Access to reliable inventory
spread of this issue of Connections
is great exposure for our company
providers, industry networking with
where we recognize all of our
and provides HSI an excellent
like-minded companies along with a
platform for networking opportunities. sponsors from the fall 2013
strong mediator in the event that a
conference!
Craig Morganson, Holiday Systems
problem arises are only a few of the
International
reasons that we continue to strongly
support the C.A.R.E. organization
Perennial Vacation Club finds great
value in sponsoring and attending
the C.A.R.E. conferences as a way
to keep up with our ever-changing
industry as well as maintaining
strong partnerships with our fellow
C.A.R.E. members. Phyllis Cervantes,
Perennial Vacation Club
Phyllis Cervantes and Diane Wieland
enjoy sponsor reception
DAE truly appreciates the forum
C.A.R.E. has created to network with
others in the industry. Having found
key partners in C.A.R.E. DAE intends
Santiago Merizalde and
Natalia Jimenez at
sponsor reception
��������������������������������������������������������������������������������������������������������������������������������������������������������� Page 12
13
Thank You to Our 2
Page 15
14���������������������������������������������������������������������������������������������������������������������������������������������������������
2013 Fall Sponsors
��������������������������������������������������������������������������������������������������������������������������������������������������������� Page 14
15
Check out our New Look at Care-online.org!!
By: Alain Carr,
American Resorts International
If you have not done so already,
check out the changes that have
made to C.A.R.E.’s website. Not only
does it have a fresh look, but some
very valuable features have been
added.
The most powerful feature you will
notice is the new Directory. Now
not only are all C.A.R.E. Member
Companies listed and described;
now each respective employee is
represented, complete with their very
own profile page within the C.A.R.E.
community. With this feature we can
track accreditation levels, conference
sessions that have been attended,
and even take note of advancement
within respective companies.
Each C.A.R.E. Member Company can
now communicate within the system
to other C.A.R.E. Member Companies
or their respective employees to offer
available inventory or obtain inventory
it is looking for, and that these
communications can be managed
and controlled within a completely
customizable group each C.A.R.E.
member can create for itself.
Member’s ability to renew their
membership online and even easier
to register for conferences online is
now much easier.
To access the new Directory, you
should have received an email
with login instructions. These login
instructions will contain an ID and
password which you may change
once you have logged in the first
time. Once you’re in, you will
want to make sure your company’s
information as well as your employee
information is accurate.
We are hopeful that you will love
the new directory and all of the
things that can be done with each
company’s profile page. We know
this is only the beginning of improvements to C.A.R.E.’s site
and there is plenty of work still to do. So please give us your
feedback and contact us with any suggestions you may have.
To contact C.A.R.E. with any questions or concerns regarding
the new website, please call us at
(800) 636-5646, or email us at
info@care-online.org.
Page 17
16���������������������������������������������������������������������������������������������������������������������������������������������������������
In MeMorIaM:
Marisol andrea Salles
On September 4, 2013, the life
of Marisol Andrea Salles ended
tragically as result of a car accident
in Cancun-Playa de Carmen.
Marisol, who was only 32 at the
time of her death, was the Marketing
Manager at Tirajana de SA de CV
dba Circle One Blue Bay Resorts
and frequently attended C.A.R.E.
conferences.
Marisol was from Edmonton, Alberta,
Canada, was born of Chilean parents
and had lived in Mexico for 10 years.
She will be greatly missed by friends
and family members. The following
is a post from her Facebook page
from one of her favorite authors,
Paulo Coelho.
“Every day, God gives us the sunand also one moment in which we
have the ability to change everything
that makes us unhappy. Every day,
we try to pretend that we haven’t
perceived that moment, that it
doesn’t exist that today is the same
as yesterday and will be the same
as tomorrow, but if people really pay
attention to their everyday lives, they
will discover that magic moment. It
may arrive in the instant when we
are doing something mundane, like
putting our front door key in the lock,
it may lie hidden in the quiet that
follows the hour or in the thousand
and one things that all seem the
same to us. But that moment exists,
a moment when all the power of
the stars become a part of us and
enables us to perform miracles.”
��������������������������������������������������������������������������������������������������������������������������������������������������������� Page 16
17
Mèxico Travel: Dispelling the Myths
By: Jim Wehrle, VIP Travel Club
At the recent C.A.R.E. Conference
in Santa Rosa, CA, the topic of travel
in Mèxico was discussed by a panel
consisting of Liza Torres from The San
Francisco Exchange Company, Jesus
Michael Martinez from The Association
of Timeshare Recyclers, Oliver Citherlet
from El Cid Resorts and the panel
Moderator, Jim Wehrle from VIP Travel
Club. Carlos Trujillo, Executive President
of AMDETUR was also instrumental
in the preliminary elaboration and
organization of the panel presentation.
Travel to Mèxico is a topic that is of
great relevance for C.A.R.E. Member
companies and their members, owners
and exchangers. The concerns in recent
years about safety, health, crime and
security when traveling in Mèxico have
affected travel patterns and company
financials. The purpose of the panel was
to dispel some of the myths about travel
to Mèxico as well as to present some of
the facts surrounding it.
Important facts about Mèxico are:
• Mèxico is not a big desert….it has a
large number of eco-systems ranging
from jungle to tundra.
• The Mexican Army is rated as the best
in humanitarian aid in cases of natural
disasters.
• Mèxico should be written as Mèxico
and the “x” pronounced as the “h” in
home or heaven.
• Mexicans don’t wear sombreros and
zarapes as was depicted in the 1920s.
• Mexicans don’t eat burritos or chili con
carne.
Mèxico is a colorful country rich in
history, culture and tradition. Tourists
come from throughout the world to
experience its beaches, archaeological
sites, and music.
Although media reports have tainted
the perception of safety in Mèxico,
there are no current U.S. Department of
State Travel Warnings for most popular
Mexican tourism destinations. Those
areas include:
• Baja California: (South) including Cabo
San Lucas and La Paz
• México City
• Jalisco: Guadalajara and Puerto
Vallarta
• Quintana Roo: Cancún, Cozumel, Playa
del Carmen, Riviera Maya and Tulum
• Sinaloa: Mazatlán
Mèxico has very low crime rates. Tourists
are statistically safer in Mèxico and
much less likely to be a victim of violent
crime than in the US, Canada and many
other countries regarded as safe (source
banderanews.com/ travelweekly.com)
In fact, in 2013 alone, Will Smith, Katy
Perry, Adam Sandler, Kate Beckinsale,
Hank Azaria, Colin Farrel, Jessica Biel,
Brad Pitt, Josh Brolin, Katie Holmes,
George Clooney, Salma Hayek, Sofia
Vergara, Pitbull, Cameron Diaz, Justin
Timberlake have visited. Many events
such as the Cancun Challenge (NCAA
Basketball Tournament) and professional
boxing matches have been held there.
Liza Torres spoke about the Mexican
resorts that SFX manages and the safe
and pleasant situations and experiences
that their guests have while visiting
Mèxico and the safety of doing business
in Mèxico. She also invited C.A.R.E.
Members to consider Mèxico for a future
C.A.R.E. conference.
Mr. Jesus Martinez spoke lovingly
about traveling through Mèxico with its
beautiful panoramas, warm and friendly
people and excellent services.
Mr. Oliver Citherlet from El Cid spoke
about the quality and safety of food and
beverage services, hygiene standards
and the luxury accommodations available
at resorts in Mèxico.
After the panel spoke, there was a
lively and helpful question and answer
period that cleared the air of a lot of the
misconceptions and errors concerning
Travel to Mèxico and mentioned all of
the advantages and pluses that travel
to Mèxico offer to members, guests and
visitors.
Page 18���������������������������������������������������������������������������������������������������������������������������������������������������������
I Have a Question:
Who Do I Call?
Have you ever had a question about some aspect
of your C.A.R.E. membership, but just aren’t sure
who to call? Here’s the list…so don’t hesitate to
contact us for assistance!
General Information/Conference
Bonnie Kosco: 800-636-5646; 540-434-4280
bkosco@care-online.org
Better Trade Bureau
Debbie Sansom; 713-378-6447, ext. 123
dsansom@care-online.org
Connections Magazine
Bonnie Kosco: 540-434-4280
bkosco@care-online.org
Directory
Jim Wehrle: 407-956-1267
jwehrle@care-online.org
Alain Carr: 630-396-2878
acarr@care-online.org
Ethics
Alain Carr: 630-396-2878
acarr@care-online.org
MarketPlace
Jeanette Bunn: 858-964-1601
jbunn@care-online.org
Dave Dawson: 443-889-8761
ddawson@care-online.org
Membership
Awesome Things to
Know about Mexico
1. Mexicocreatesjobs.MexicobuysmoreUSproductsthananycountry
otherthanCanada.Some6millionU.S.jobsdependontradewith
Mexico.
2. Mexico’seconomyisgrowing.Despitethecommonconceptioninthe
UnitedStatesthatMexicoisapoorcountry,Mexico’seconomyisgrowing
fasterthantheU.S.economy(3.9%comparedto1.7%in2011.)
3. Mexicogaveuschocolate.Alongwithcorn,avocados,chilipeppers,
tequilaandmanyotherawesomefoods.
4. Mexicohasamazingculturaldiversity.Morethan60indigenouslanguages
arespokeninMexico.
5. Withapopulationof112million,Mexicoisthecountrywiththemost
Spanishspeakersintheworld.
6. MexicoCityismassive.Witharound20.5millioninhabitants,itsitsamong
theworld’slargestcities.
7. Mexicohasawesometourism.Beaches?Ancientruins?Mountains?
Culturaldiversity?Awesomefood?Mexico’sgotitall!
8. It’snotasviolentasyoumaythink.Mexico’smurderrateisn’tparticularly
highbyLatinAmericanstandards.Mexicohadamurderrateof23.7%
per100,000residentsin2011.
9. Mexicohasathrivingfilmindustry.ManyAmericansarealreadyfamiliar
withcrossoversuccesseslikeGaelGarcíaBernal,SalmaHayekand
directorGuillermodelToro.
10. HometosomeoftheoldestcivilizationsoftheAmericas.Mexico’sfirst
majorcivilization,theOlmecs,establishedthemselvesbyaround1200BC.
Source:huffingtonpost.com
Linda Mayhugh: 863-686-1400, ext. 201
lmayhugh@care-online.org
Tina Hill: 913-660-7847
thill@care-online.org
Mentoring
(Procedures and Events-Ambassadors)
Linda Mayhugh: 863-686-1400 ext. 201
lmayhugh@care-online.org
Debbie Sansom: 713-378-6447 ext. 123
dsansom@care-online.org
Sponsorship
Tina Hill; 913-660-7847
thill@care-online.org
RIP/QEPD
Marisol Andrea Salles
We will miss your smile.
Mailing Address Line 1
Mailing Address Line 2
Mailing Address Line 3
Mailing Address Line 4
Mailing Address Line 5
Linda Mayhugh: 863-686-1400 ext. 201
lmayhugh@care-online.org
Silent Auction/Super Raffle
Jeanette Bunn; 858-964-1601
Jbunn@care-online.org
Dave Dawson: 443-889-8761
ddawson@care-online.org
For a complete list of Committee Chairpersons
and Board of Directors, visit C.A.R.E.’s web site
at www.care-online.org and select
Board of Director information.
��������������������������������������������������������������������������������������������������������������������������������������������������������� Page 19
Travel Clubs – Are You in Compliance?
By: Linda Mayhugh, Travel Club Committee Co-Chair
Did you know that C.A.R.E.
Members are bound to a Code of
Standards and Ethics (the code)?
Further, did you know that as part
of the code Members (and their
distributors) selling travel club
memberships are specifically tasked
in complying with Article XIV,
Section B Guidelines? Whether
you answered yes or no, you
should review the above referenced
article and section on the C.A.R.E.
website (www.care-online.org) and
make sure that your company is
in full compliance when it comes
to consumer rescission rights,
fulfillment, proper disclosures and
maintaining the highest levels of
honesty and integrity in all sales and
marketing efforts.
C.A.R.E.’s Travel Club Committee
wants to take this opportunity to
say thank you to those member
companies that have invested the
time to fully review the code as
referenced and make sure that all
membership documents are in full
compliance. If you haven’t reviewed
the code, don’t know whether or
not you and/or your distributors
are compliant with the code or you
know you need to take action to be
in compliance we encourage you to
respect the integrity of C.A.R.E. and
its Code of Standards and Ethics
and do what is necessary to ensure
compliance for your club and/or
distributors selling your club.
In this issue of Connections the
Travel Club Committee would like
to touch on one portion of the code
that we feel comes into question
most often and that is the right
of rescission (cancellation) that
is being offered to travel club
members. The code requires C.A.R.E.
members and/or its distributors to
offer a minimum of a three (3) days
to cancel a membership contract. By
a minimum we mean if there is no
statute regarding rescission in the
state in which you are selling you
are required by the code to extend
a three (3) day cancellation right to
your members or let’s say that there is
a statute in place in the state where
you are selling that requires a five (5)
day cancellation right, by offering the
state mandated statute you would be
compliant with the code.
If you need any direction or
assistance in understanding or
following the code, please feel free
to contact a Travel Club Committee
Co-Chair today!
Linda Mayhugh / Jeanette Bunn,
Co-Chairs
863-686-1400 / 858-964-1601
lmayhugh@care-online.org /
jbunn@care-online.org
2013
C.A.R.E.
Media
Sponsor
RESORT
The Resort
Trades
Introducing
ResortAcademy.org
The learning/sharing platform for resort managers...
LISTEN LEARN LINK PEOPLE
to webinars
from articles
to other
managers
profiles
VISIT ResortAcademy.org …
A no-nonsense resource for the
world’s busiest professionals.
Sharon Drechsler-Scott, Executive Director
310-923-1269 • Sharon@Resortacademy.org • www.Resortacademy.org
Page 20.........................................................................................................................................................
ARDA World:
Your Connection to the
Timeshare Industry
ApRil 6–10, 2014
Save the Date
AnnuAl Convention & expo
the venetiAn ResoRt
hotel & CAsino
lAs vegAs, nv usA
......................................................................................................................................................... Page 21
Two C.A.R.E. Vice Presidents
to be Elected in Destin, FL
By: Debbie Sansom, ICS Management, Inc�
C.A.R.E. member representatives will
select two new Vice Presidents of the
C.A.R.E. Board of Directors at its 58th
Semi-Annual conference to be held in
Destin, FL. The terms of current Vice
Presidents Jeanette Bunn, Travel To Go,
and Tina Hill, Leisuretainment, will expire
in spring 2013 and both have chosen not
to seek re-election.
University of Central Florida. Jeff spends
much of his personal time with outside
charities which include Perry Pavilion
at Sand Lake Hospital, Boy Scouts
of America and a vast majority of his
commitments are with his faith-based
charities.
During the fall conference in Santa Rosa,
CA, Jeff Ingram, Carefree Journeys, LLC
and Spence Witten, Pied-A-Terre, were
nominated. Nominations will also be
accepted from the floor in Destin, FL.
According to the Bylaws of C.A.R.E.,
the nominee “shall be the Authorized
Member Representative of a General
Member and have successfully completed
Level I of the C.A.R.E. Accreditation
Program.”
“I’ve been honored to have been
nominated to serve on the Board of
Directors of C.A.R.E. It is not without a
little bit of remorse that the opportunity
comes because some long-standing
Board members are not standing for reelection. Who could compete with these
terrific outgoing Board members?
Spence Witten, Pied-A-Terre
I am retired military and a Gulf War
veteran, working for many years in
the Washington DC area during my
final years in the service and for years
Jeff Ingram, Carefree Journeys, LLC
afterwards. I got into the world of
This is the second nomination for Jeff and vacation rentals and associated entities
he does have extensive background within during this time and started working
the timeshare business. Jeff is a 20+ year with several C.A.R.E. members, coming
veteran of the timeshare industry. Jeff’s
as their guest to several conferences. I
career has included many roles working
enjoyed the association I made and soon
for multi-site developers, vacation clubs,
took the steps to join C.A.R.E. I have
management companies and almost all
provided wholesale and retail inventory
facets of the secondary market. Jeff has
to many C.A.R.E. members over the
an extensive track record in pioneering
years as the sole proprietor of Pied-arental activities for vacation ownership
terre. I also trade inventory with some
products, owner/member servicing, resort members. A ‘small fry’ as compared to
operations, inventory control and vacation many C.A.R.E. members, I’ve provided
club creation.
inventory and obtained inventory from
member companies, large and small,
As Chief Operation Officer of Vacation
with the security that we are all bound
Innovations LLC (VI), he provides
by a strict Code of Standards and Ethics
leadership to the
that serves to protect
most successful
our companies, and
point of sale trade-in
protect the vacation
program in addition
experience for the
to the largest
ultimate customer,
independent title
our guests and
company in the US:
members.
Timeshare Closing
Services, Inc. VI’s
With your support,
clients include
I’ll do my best to
many of the largest
fill the shoes of the
Spence
Jeff Ingram,
developers in North
departing Board
Witten ,
Carefree
America. Jeff is also
members.”
Pied-A-Terre
Journeys, LLC
a graduate of the
MarketPlace Spotlight:
Magna
Timeshare Software
By: Vikki Shatney,
Club Resort Intervals, LLC
The fall 2013 Sonoma C.A.R.E.
Conference welcomed Magna Timeshare
Software as a New Associate Member
and a participant in the Exhibitor
Marketplace. Representing Magna
Timeshare Software, Lise Forte networked
with and introduced C.A.R.E. members
to an industry service that could help
you Magna-fi YOUR NUMBERS. Offering
timeshare software used by resorts,
vacation clubs, and tour generators
around the world, Magna provides
customization, on-site installation, staff
training, and continuous support.
With nearly thirty years of experience in
developing and implementing software
for the vacation industry, Magna
continues to improve their offerings
and services. Their timeshare software
allows resort, clubs and campgrounds
to synchronize all aspects of their
businesses, from telemarketing to tour
generation to finance. It has easy to learn
and use modules that require minimal
training for your staff.
Magna offers the use of their cloudbased server, but still allows for
companies to use their existing servers.
Their timeshare software will operate
on all computer platforms and they offer
their services to small companies and
large, networked corporations alike.
Their many software modules provide
efficiency to most aspects of your
business, including tour reservations,
maintenance fee invoicing, and sales.
Future modules include a reservation
system for owners that will include
checkout and trouble reports for resort
staff.
Magna’s software product and valuable
services show their dedication to the
timeshare industry and their commitment
to assisting companies with increasing
efficiency, as well as profits.
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Page 23
22���������������������������������������������������������������������������������������������������������������������������������������������������������
A Bountiful Harvest of
Accreditation Program
Participants in
Santa Rosa!
By: Bonnie Kosco,
C�A�R�E� Administrator
IMPORTANT MEMBERSHIP
INFORMATION
By: Linda Mayhugh / Tina Hill,
Membership Committee Co-Chairs
New Membership Applications
The C.A.R.E. Membership Committee Co-Chairs review and verify every new
membership application after it has been cleaned and pressed by our C.A.R.E.
Administrator! All new members of C.A.R.E. must be sponsored by a C.A.R.E.
member in good standing. We verify the sponsor information as well as three business
references. We also check with the C.A.R.E. Ethics and Better Trade Bureau records
for any outstanding complaints against the company and/or its principles. Plus, we
always make sure we have an executed Code of Standards and Ethics before we verify
anything, because without that – C.A.R.E. would not be the upstanding and respected
organization that it is today! Once the application has been completely verified it is sent
out to the C.A.R.E. Board of Directors for vote.
Membership Name Changes
Jim Wehrle greets Matt Ogden
at registration
Partakers of world class wines of the
Sonoma Valley weren’t alone in reaping the
benefits of a great harvest as six C.A.R.E.
members took full advantage of their
memberships by participating in C.A.R.E.’s
Accreditation Program.
Pazjon Carter, Preferred Access
LawrenCerkvenik, The Timeshare Kahuna
Jim Kwock, The Timeshare Kahuna
Jesus Michael Martinez, The Association of
Timeshare Recyclers
Laurie Mitchell, Perennial Vacation Club
Matt Ogden, Travel To Go
All took the Level I Accreditation test and
passed with flying colors!
C.A.R.E.’s Accreditation Program provides
an understanding of the structure of the
organization and encourages participation.
To receive more information, submit Level II
points or seek Level III accreditation, contact
Bonnie Kosco at: bkosco@care-online.org or
800-636-5646.
When a new member fills out an application for membership in C.A.R.E. they list the
name of the company that they want the membership referenced as in the directory
and recognized throughout the C.A.R.E. world. This is the information used to verify
the application, as well as how the company will be listed in the directory and on all
records of C.A.R.E. (upon approval of the Board of Directors). This information cannot
be changed unless the responsible party completes a Transfer of Membership Form.
The Bylaws of C.A.R.E. indicate that all transfers of membership (name changes) are
subject to the approval of the C.A.R.E. Board of Directors. Any and all subsidiary entities
of a member may be required to reapply as a new member or merge into a single
member.
Affiliate (d/b/a) Companies
Do you have more than one entity and/or d/b/a that would like to represent itself as
being a member of C.A.R.E.? If so, C.A.R.E. requires those names to be included on the
original membership application and/or by completing a C.A.R.E. Affiliate Application.
An “Affiliate” is defined as any company or entity owned and controlled by the Member
Company and shares the same federal tax identification as the Member Company. The
form to apply for an affiliate to be registered with C.A.R.E. must be completed by the
responsible party and as such, the Member Company and/or its responsible party shall
be responsible for any ethics violations of its affiliate. Affiliate company(ies) or entities
do not have C.A.R.E. voting rights. If the affiliate actually conducts business there may
be a $75.00 fee (per affiliate) to include it on your C.A.R.E. membership; however, if it
is simply a product (that does not directly conduct business with the consumer) there
typically isn’t a fee required. Affiliates are subject to the approval of the board.
Any of the above referenced “forms” may be found on the C.A.R.E. website at
www.care-online.org or by contacting a Membership Committee Co-Chair or the
Administrator. These individuals can also answer any questions you may have regarding
new membership application processes, about sponsoring a new C.A.R.E. member,
about name changes and/or membership transfers.
Linda Mayhugh / Tina Hill, Membership Committee Co-Chairs 863-686-1400 / 913660-7847 • lmayhugh@care-online.org / thill@care-online.org
Bonnie Kosco, C.A.R.E. Administrator • 800-636-5646 / bkosco@care-online.org
��������������������������������������������������������������������������������������������������������������������������������������������������������� Page 22
23
Westin Annapolis
America’s Sailing Capital to Host
C.A.R.E.’s 60th Conference
By: Bonnie Kosco, Administrator
Where can C.A.R.E. members go to enjoy
a host of opportunities to get out on the
water, explore quaint maritime villages
while taking time out for a day trip to
Washington D.C.? Annapolis, MD, of
course, and fortunately for all, this historic
city will be the site of C.A.R.E.’s 60th
Semi-Annual conference.
Annapolis, the gateway to North
America’s largest estuary, the Chesapeake
Bay and home of the U.S. Naval
Academy, will host C.A.R.E. from May
2-5, 2015. In addition to all of the great
networking and educational opportunities,
conference attendees will have the
opportunity to experience the
breathtaking scenery, step back in time to
enjoy the rural charm of Victorian homes
and villages, and visit the nation’s capital.
The Westin Annapolis, located just
minutes away from all of downtown
Annapolis’ excitement, will provide
C.A.R.E. with the perfect base for an
outstanding conference and experience.
The hotel offers well-appointed
accommodations each featuring Westin
heavenly beds and baths. Additional
amenities include an indoor pool, fitness
center, and restaurant. The Westin
Annapolis along with Azure Restaurant
are proud recipients of the “Annapolis
Environmental Stewardship Certification”.
Thanks go out to Andrea Najarian,
TAN, who proposed the 2015 Spring
Conference site in Annapolis. C.A.R.E.
member representatives submit proposals
for future conferences by distributing
the organization’s RFP. Complete
proposals, along with estimates of
transportation costs are reviewed by
the Board of Directors who select two
conference sites. Authorized Member
Representatives (voting members) of
General Membership companies make
the final conference selection. For more
information on conference selection, to
submit a conference proposal or join the
conference committee, contact: Bonnie
Kosco: bkosco@care-online.org or
540-434-4280.
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Page 24���������������������������������������������������������������������������������������������������������������������������������������������������������
Be part of the
Destinn ation
Desti
Destination
Join us in Destin, Florida May 3-6, 2014
C.A.R.E.’s 58th Semi-Annual Conference
Sandestin Golf and Beach Resort, rated the #1 resort destination on Florida’s Emerald
Coast and the 2013 Editor’s Hot Pick for South’s Top All-Around Value Resort, has long
been a favorite destination for meetings and will host C.A.R.E.’s 58th Conference.
For conference details, visit www.care-online.org.
C.A.R.E. MEMBERS INCLUDE: RESORT DEVELOPERS • PROPERTY MANAGERS • SERVICE PROVIDERS • TRAVEL CLUBS • TRAVEL AGENCIES • WHOLESALERS
�������������������������������������������������������������������������������������������������������������������������������������������������������� Page 25
Your attention please
THERE IS NEWS ACROSS THE INDUSTRY
Global Connections’ BESO DEL SOL
Voted 2013 Best Boutique Resort
The Beso Del Sol Resort in Dunedin, Florida, has been voted
“Best Boutique Resort” for 2013 by the readers of the Tampa
Bay Magazine in its annual “Best of Tampa Bay” competition.
This is the second consecutive year the resort has received this
prestigious award.
Owned and managed by Global Connections, Inc. (GCI) and
located north of Clearwater on the West Coast of Florida, the Beso
Del Sol Resort features a mix of garden and Gulf-view studio units,
as well as one- and two-bedroom condominiums. Amenities at the
waterfront resort include two swimming pools, hot tub, waterfront
sundeck, fitness center and private pier with deep-water boat
slips, plus the Marker 8 Tiki Bar and Chef Johns Sunset Room,
a 4,000-sq. ft. dual-level waterfront restaurant and venue for
special events and corporate gatherings.
In announcing the award, the Tampa Bay Magazine commented
that the Beso Del Sol Resort is “ideal for families and friends.
Their Marker 8 Tiki Bar is always busiest at sunset, when Mother
Nature puts on her light show.” Each year the magazine asks its
readers to submit their votes for their favorite people and places in
the Tampa Bay, St. Petersburg and Clearwater areas.
Commented Dave Dawson, VP of GCI, “We are extremely proud
to once again be voted as the Best Boutique Resort in the Tampa
Bay area. We consistently strive to offer our club members and
local guests a fun, relaxing, and pleasurable experience and this
accolade is evidence that our hard work is paying off.”
As a leader in the travel club industry, Global Connections
provides its 250,000 members with a host of benefits and
vacationing options to more than 700 North American resorts.
Headquartered in Overland Park, Kansas, GCI is the owner and
developer of resorts in California, Colorado, Florida and Tennessee
and further owns and leases multiple resort condominium units
throughout the United States, Canada, Mexico, and the Caribbean.
For more information visit www.exploregci.com or contact
Melanie Gring at mgring@gcitravel.net.
Travel To Go President & CEO Nominated
For San Diego Magazine’s Woman Of The
Year Award
Jeanette Bunn, President and CEO of Travel To Go, has been
nominated for San Diego Magazine’s Woman of the Year Award.
Every September, San Diego Magazine recognizes the outstanding
women who drive the city forward through “Women Who Move the
City”, a special section in the September issue combined with an
evening event to honor all of the city’s top female leaders including
the Women of the Year nominees.
Bunn is being nominated for her demonstrated leadership,
commitment to the community and positive influence on fellow
business women. As Founder, CEO and President of her family
owned business, Bunn has set the bar for creating a positive work
environment for nearly 50 employees.
As a result of her leadership in the creation and servicing of a
private label product, she and her company were nominated for
the Most Innovative Product and Best Small Business by the
San Diego Chamber of Commerce as well as Best Technology by
Perspective Magazine.
“I am honored to be named among the top women in our city,”
said Jeanette Bunn, President and CEO, Travel To Go. “This is an
opportunity to share what we do and our focus on helping others to
benefit from the joys of vacationing.”
Along with her full time commitment to her company, Bunn is
highly active in the travel industry, participating in numerous
panels to share her expertise and insights on current trends
and ideas on how to continue to move the hospitality industry
forward. She serves on the ARDA (American Resort Development
Association) Travel Club Task force to identify, examine and explain
existing travel club business models and is the Vice President
of C.A.R.E. (a resort exchange organization) where she was
instrumental in the success of C.A.R.E.’s Silent and Live Auctions
and Super Raffles, having co-chaired the event since its inception
in 2005. As a result, over $150,000 has been raised for C.A.R.E.’s
marketing efforts. Bunn was also recently named Co-President
of Send Me On Vacation (wwwe.sendmeonvacation.org), which
provides much needed vacations to women with cancer who have
undergone treatment and need a place to rejuvenate and heal their
bodies, mind and spirit.
Realizing that the foundation for a productive community stems
from involvement, she and Travel To Go are proud to support nonprofit organizations and other good causes through both donations
of vacations, and by actively participating in local and regional
charitable projects and events.
This year, the eighth annual Women Who Move the City event
benefiting the Salvation Army, Door of Hope was held at San
Diego’s Westin Gaslamp, Tuesday September 24, 2013. The
reception provided a great opportunity to mingle and network with
fellow businesswomen in a fun and uplifting atmosphere while
honoring the many successful female leaders of the San Diego
community and designating the Woman of the Year for 2013.
For more information on Travel To Go visit www.traveltogo.com
Page 27
26���������������������������������������������������������������������������������������������������������������������������������������������������������
GLOBAL CONNECTIONS NAMES
2013 SHOOT FOR THE STARS WINNERS
GDV members sent in amazing pictures in all three categories. The
winning photos were selected from 198 pictures submitted by 70
of our members, including two prior winners!”
Global Connections, Inc. (GCI) has recently announced the winners
in the company’s seventh annual Shoot for the Stars photo contest,
created exclusively for members of its Global Discovery Vacations
(GDV) travel club.
First-prize winners received a $500 gift certificate to be used on
any GCI product or service, second-prize winners received one GDV
annual activity fee, and third-prize winners received a certificate
for a 7-night stay in a one-bedroom condominium from the GDV
expressway resort inventory selection.
More than $3,000 was awarded
in gift certificates and prizes to
GDV members who competed in
the categories of Family & Friends,
Landscape, and Wacky & Fun. First,
Second and Third place winners
were selected for each of the three
categories.
Stacey Gregory, GCI Creative Director,
commented, “As in past years, our
As a leader in the travel club industry, GCI provides its 250,000
members of Global Discovery Vacations with a host of benefits
and vacationing options. Headquartered in Overland Park, Kansas,
GCI is the owner and developer of resorts in California, Florida
and Tennessee and further owns and leases multiple resort
condominiums throughout the United States, Canada, Mexico and
the Caribbean.
For more information, visit www.exploreGCI.com or contact
Melanie Gring at mgring@gcitravel.net.
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Phone: 800-636-5646 | Phone: 540-434-4280 | Fax: 703-814-8527 | www.care-online.org | careinfo@care-online.org
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Phone: 800-636-5646 | Phone: 540-434-4280 | Fax: 703-814-8527 | www.care-online.org | careinfo@care-online.org
C O O P E R A T I V E
A S S O C I A T I O N
O F
R E S O R T
E X C H A N G E R S ,
I N C .
A New Point of View
The travel industry is all about perspective.
The difference between a meaningful vacation
experience and a poor one has everything to do
with fulfilling expectations. For companies who
strive to exceed those expectations, we’re here
to offer a new point of view.
Membership gives C.A.R.E. companies the tools
to provide enhanced services to owners/members
through additional fulfillment opportunities.
Member companies are also able to utilize
inventory and generate revenue through wholesale rentals and expanded exchange options. To
find out more, call today 1-800-636-5646 or
visit www.care-online.org.
C.A.R.E. MEMBERS INCLUDE: RESORT DEVELOPERS • PROPERTY MANAGERS • SERVICE PROVIDERS • TRAVEL CLUBS • TRAVEL AGENCIES • WHOLESALERS